30 Desktop Support jobs in South Africa

Company : TSU Group Holdings

Location : Strand, Western Cape

Position Type : Full-time

Overview :

TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while gaining valuable experience within a thriving organization.

Responsibilities :

• Provide first-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve software applications, operating systems, and peripheral device issues.
• Assist with user account management, including creating, modifying, and deactivating accounts as needed.
• Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution.
• Perform routine maintenance tasks such as software updates, system backups, and endpoint management.
• Document support activities, procedures, and resolutions for future reference.
• Participate in IT projects and initiatives, providing technical assistance and support as required.
• Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

Requirements :

• Minimum of three years of experience working on a helpdesk or in a desktop support role.
• Proven track record in providing technical support and troubleshooting IT issues.
• Solid understanding of Windows operating systems (Windows 10 / 11), Microsoft Office Suite, and common desktop applications.
• Experience with desktop hardware setup, configuration, and troubleshooting.
• Familiarity with basic networking concepts and protocols.
• Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• ITSM Experience preferably N-Able as well as Office 365 Admin
• Own Vehicle with Valid Driver's License.

Benefits :

• Competitive salary commensurate with experience.
• Opportunities for career growth and professional development within a leading organization in the industry.
• Collaborative and supportive work environment with a focus on teamwork and innovation.

Notice :

Please note that by applying for this position, you agree to a criminal check, credit check and a polygraph.

Datacentrix Cape Town is looking for a Desktop Engineer to be based on a client site in Paarl for an initial 3month contract. Works closely with the customer possessing varying levels of IT knowledge and provides end user technical support

Job Description

• Building, configuring, and deploying end user devices with the relevant operating system and software such as Microsoft Office and SAP GUI in accordance with agreed standards and specifications.
• Deploying new applications and systems.
• Performing on-site and remote troubleshooting, diagnosis, and resolution of complex desktop problems for end users.
• Managing onboarding and offboarding services.
• Complying with ITSM process controls and governance including response and resolution SLAs.
• Troubleshooting and supporting all Microsoft Office 365 applications.
• Implementing PC and laptop refreshes.
• Supporting end users through Incident, Service Request, Problem and Change Management processes

• Matric
• IT Qualification

We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport, and be willing and available for emergency standby and after-hours support when required.

• Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
• Procurement of desktops, laptops, and other IT equipment for the SA offices.
• Liaising with suppliers of IT equipment, IT services, etc.
• Setup and configuration of all desktops and laptops for the SA offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
• Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up, and resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures, and documentation as required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Compiling reports on employee productivity and access control as required.
• Reviewing of CCTV footage and compiling evidence as required.
• Conducting IT training for all new staff.

• Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage.
• Must be passionate about IT and Technology.
• Minimum of A+ (Must have passed international exams)
• Network+ or Security+ an advantage (Must have passed international exams)
• 1 - 2 years hands-on working experience supporting local and remote Windows Desktop environments.
• Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, Azure.
• Must possess an extremely high level of attention to detail in his/her work.
• Eager to learn and adapt to a fast-moving, high-stress environment.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work long hours and after hours/standby when required.

Market related - Monthly

WNS Cape Town, Western Cape, South Africa

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Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.

Job Description

The purpose of the Program Analyst role is to support and maintain the IT Desktop Services & infrastructure through incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers. Tasks include:

• Maintaining and supporting WNS business applications, ensuring reliability, availability, and sustainability of information and communication resources.
• Managing tickets, incidents, prioritization, and escalations efficiently.
• Installation, diagnosis, maintenance, and repair of PC hardware, telephony, and related hardware.
• Proactively identifying risks, minimizing downtime, and suggesting solutions.
• Responding to incidents and problems, escalating when necessary.
• Providing desktop support to all departments and users, including hardware, software, and telecommunications.
• Diagnosing and repairing system faults within SLA agreements.
• Completing tasks to high standards and within timescales.
• Escalating incidents appropriately to Tier 3 Support.
• Configuring and supporting VoIP phones.
• Ensuring VOIP/Video Conference facilities are available and tested daily.
• Supporting US and UK hours, weekends, holidays, and after-hours work as required.

Qualifications

IT Qualification and Grade 12 minimum.

• Entry level

• Full-time

• Information Technology

• Outsourcing/Offshoring

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• Manage, maintain and repair IT systems
• Maintain the companys computer services and equipment
• Provide guidance and best practices to Junior Support Technicians
• Build partner relationships with client and be trusted IT Advisor
• Ensure that contracted customer Service Level Agreements are met (resolved)
• Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
• Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
• Ensure that calls are checked and updated with the latest updates until call closure
• Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
• Administer User and Computer accounts, as well as Group membership in AD
• Perform various tests on all hardware platforms and networks and document all operating system software
• Practice Expert knowledge on Preventative Maintenance
• Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
• Identify and resolve all hardware and software issues
• Installing, Configuring and Updating required hardware and software
• Troubleshooting and diagnosing to detect and solve technical problems
• Design and perform various tests on applications according to required standards
• Maintain and develop all user applications and define specifications based on client requirements
• Ensure that best practices are adhered to
• Ensure that Standard Operation Procedures are followed
• Provide input to the Monthly Operations Report
• Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
• Backup Engineers for customers and support staff where required
• Manage requests/calls escalated to Vendors and 3rd Parties
• Train employees to analyse and repair all product failures and analyse customer requirements.
• Ensure adherence to all Company processes, policies, and procedures as per prescribed compliance
• Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.

• CompTIA A+ certification
• CompTIA N+ certification
• ITIL Foundation Certification
• Microsoft Azure Fundamentals AZ900
• Microsoft Office 365 Fundamentals MS900
• MTA: Windows Operating System Fundamentals (Windows 10)
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Apple Mac Apple Certified Support Professional (optional based on customer requirements)
• 3 5 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications

• Able to correctly analyses and prioritize calls and requests according to business impact and urgencies as well as financial impact.
• Manage call escalations to 2nd level and specialist support within Datacentrix as well as customer vendors.
• Must be a team player with the ability to work in and with a virtual team.
• Liaise between users, IT Outsource providers and internal IT processes
• Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate
• Identify and escalate persistent incidents
• Must be available to provide after-hours Standby support (when required)
• Develops and maintains a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
• Confirms Call resolution with end user before resolving of the call on Heat
• Maintains service and quality levels according to of the company business standards, processes and procedures.
• Creates and updates documentation related to all Standard Operating Procedures.
• Ability to communicate oral or written feedback and technical information to all levels of end-users device hardening and vulnerability management
• Assist with escalations from 1st line support engineers
• Adherence to process
• Operates within process controls and applies due diligence in following standard operating procedures.
  
  Experience and Qualifications
• Matric or Grade 12

• A+ or N+ / MCSE or tertiary IT Qualification.
• At least 5+ years experience delivering End User Computing Support Services in a customer environment
• AD and GPO Experience (Creating Users and Managing AD)
• Proficient at PC Builds and endpoint installations
• Excellent Communication and Interpersonal skills.
• Must be able to work flexible hours as may be required.
• Must be able to work independently and handle pressurised environments
• Valid drivers license and reliable transport as travelling is a requirement
• Must be punctual, disciplined and dedicated to effectively execute job requirements
• ITIL proficiency an advantage.
• ITIL v2 Foundation preferred
• Extensive experience supporting Active Directory and multi-Vendor hardware platform

Our client a leader in the automotive components industry is seeking a Desktop Support Technician to join their tema based in Durban 

MINIMUM REQUIREMENTS 

• FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems
• Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience, in addition as part of the process a practical I.T competency test will be conducted.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 10 to current, experience in M365, Comptia
• A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

MAIN JOB FUNCTIONS 

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules.
• Perform ad hoc activities as and when required.

We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required. 

What you’ll do:

• Maintenance of staff computers printers and general user support
• Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
• Standard PC/printer break-fix tasks
• Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
• Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
• Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
• Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
• First line Support of various in-house developed applications
• Re-installation of PC's, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
• Support and follow through of all requests that cannot be resolved remotely where a 3^rd party vendor needs to do a site visit
• Solid understanding of Mobile device connectivity

Your expertise:

• Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.
• Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary.
• Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. 
• Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
• Technical understanding of enterprise computing and how various components are interrelated is essential.
• Strong written, verbal, analytical, technical, and interpersonal skills are essential.
• Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
• Utilize strong problem-solving skills. Customer service orientation.
• Must be able to provide a high level of customer service when dealing with frustrated end users.
• Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
• Maintain a constant awareness and understanding of emerging technologies and methodologies

Qualifications required:

• A+, N+, (Required)
• MCSE with at least 3 years experience (Required)
• ITIL V3 Foundation (Advantageous)
• Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)

Competencies required:

• Good interpersonal skills
• Valid Driver’s License Transport
• Superior organizational and time management skills
• Must be prepared to work flexible hours or shifts
• Ability to cope well in a pressurized environment
• High Initiative and problem-solving skills
• Willingness to assist
• Excellent follow-up skills
• Team Player but must be able to work as an individual

Other information applicable to the opportunity:

• Contract Position: 12 Months
• Location: Johannesburg
• Work Environment: Hybrid