1,848 IT Support Manager jobs in South Africa

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

• BSc Agric or Equivalent qualification
• Valid Drivers License
• Experience in Animal Production will be an advantage
• Excellent communication skills
• Good computer literacy

• Manage genetic programs
• Production management
• Cost management
• Technical support
• Key Accounts management
• Customer services & support
• Admin and reporting
• Semen marketing and sales
• Market analysis and strategy
• Software support

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?
Job Purpose
The Communication Centre: Support Manager plays a pivotal role in delivering a consistently high standard of client service to both financial intermediaries and investors. This role is responsible for leading and developing a team of consultants, ensuring operational excellence, and fostering a culture of accountability, learning, and continuous improvement.

We are looking for a manager who thrives on connection, someone who is naturally engaging, values open communication and leads through collaboration and transparency. If you are the kind of leader who shares generously, embraces change, and inspires others to do the same, you will feel right at home here. This role is ideal for someone who sees people as the heart of service and believes that great client experiences start with empowered teams and can balance that with efficient workflow management.

Key Outcomes
The following outcomes will be expected to be achieved by the Support Manager:

Leadership

• Leading team members to achieve Client Service's strategic objectives
• Growing and implementing the Glacier vision for the Communication Centre

Client Servicing

• Delivering on contracted SLA's in both the Call Centre and Email teams
• Provide resolution & guidelines for technical and escalated enquiries and complaints Creating a culture of Treating Customers Fairly in the Communication Centre

Decision Making

• Prioritisation / delegation of work
• Analysing data and making data driven decisions
• Management of workflow and efficiencies

Managerial Functions

• Performance management
• Recruitment
• General people management
• Implementation of NWOW management structures and team processes

Coaching & Training

• Ongoing Coaching & identification of training and development needs
• Implementation of quality assurance best practices, processes and procedures and standards
• Measurement of quality of call, e-mails, for the communication centre
• Results orientated coaching to improve client experience
• Analyse, facilitate and co-ordinate continual feedback to consultants and /management
• Compile individual performance reports, recording all feedback to consultants
• Review the standards that are measured and suggest improvements of the standards to management
• Provide input into projects to improve client experience when required

Qualifications And Experience

• Matric / Grade 12
• Relevant financial qualification and completion of applicable regulatory exams
• 3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.
• Proven management experience will be an advantage.
• Proven coaching qualification and experience
• Knowledge of Microsoft CRM/D365 will be an advantage.

Competencies

• Client focused
• Collaborates
• Drive Results
• Cultivate Innovation
• Be Resilient
• Problem solving skills
• Adaptability
• Communication skills

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Ability to thrive under pressure
• Honesty, integrity and respect
• Adapt to change

What will make you successful in this role?
Qualification And Experience
Appropriate Financial Degree with 3 to 6 years related experience.

Knowledge And Skills
Ensure effective audits and expense management controls

Department operations and office management

Management of admin/clerical employees

Good understanding of regulatory and statutory environment

Compile, manage and interpret Reports

Personal Attributes
Communicates effectively - Contributing independently

Decision quality - Contributing independently

Directs work - Contributing independently

Plans and aligns - Contributing independently

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Job Summary - One Source ICT

We are seeking an experienced and customer-focused IT Support Technician to join our team. As part of our Managed IT Services division, you will provide technical support to our clients across various industries. You will be responsible for resolving hardware, software, and networking issues, ensuring client systems remain secure, stable, and fully operational.

Key Responsibilities

• Provide first and second-line technical support to clients via phone, email, remote tools, and onsite visits.
• Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
• Perform installation, configuration, and maintenance of hardware, operating systems, and software applications.
• Monitor and respond to alerts from IT systems and proactively address potential issues.
• Escalate unresolved problems to senior engineers or vendors as required.
• Manage and document service tickets in line with company processes and client SLAs.
• Assist in deploying and supporting Microsoft 365, cloud solutions, backup systems, and security tools.
• Conduct routine maintenance tasks such as patch management, updates, and antivirus monitoring.
• Provide user training and guidance on IT best practices, security awareness, and system use.
• Participate in project work including system upgrades, migrations, and new client onboarding.

kills and Qualifications

• Minimum 2–3 years' experience in IT support or helpdesk role (MSP environment advantageous).
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.
• Experience with ticketing systems and remote monitoring & management (RMM) tools.
• Familiarity with firewalls, routers, switches, and wireless technologies.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong customer service orientation and ability to communicate effectively with both technical and non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, Microsoft MCP/Modern Desktop, or equivalent (advantageous).

Key Competencies

• Customer service and client relationship focus
• Strong organizational and time management skills
• Adaptability to changing technologies and client needs
• Attention to detail and commitment to quality service

What We Offer

• Competitive salary
• Opportunities for training, certification, and career growth
• Exposure to a wide variety of technologies and client environments
• Supportive team culture in a growing managed services business

Application Process:
Interested candidates should submit their CV and cover letter to

Overview

Direct message the job poster from Communicate Recruitment

IT Risk Specialist | Driving IT Governance and Control Excellence

Location: Johannesburg

Salary: R850 000 - R950 000 CTC per annum

The biggest insurer in Africa is seeking an experienced IT Risk Specialist to play a key role in strengthening its IT control environment and governance framework. This second line of defence position is ideal for a detail-oriented professional who thrives on identifying, assessing, and mitigating IT risks across multiple business units.

About the Role:

You’ll support the business by conducting IT risk assessments , improving internal controls, and ensuring compliance with key frameworks such as COBIT, COSO, SANs 18, and DMBOK . The role focuses on IT general controls (ITGCs) , data governance , business continuity , and continuous monitoring , while providing valuable insights that help drive operational resilience.

Key Responsibilities:

• Conduct IT risk assessments aligned with the enterprise risk management framework.
• Assess and enhance the design and effectiveness of IT controls.
• Review and improve IT governance, data management, and security practices.
• Develop and implement ITGC control self-assessments and monitor results.
• Support subsidiaries in maturing their IT risk management and continuous control monitoring processes.
• Test key controls, including user access management , change management , and segregation of duties .
• Collaborate with business units to address risk findings and strengthen overall control maturity.
• Prepare and present detailed reports and dashboards on IT risk performance.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Internal Auditing, or a related field.
• Relevant professional qualification such as CISA , CIA , or PIA .
• 4+ years of IT audit or IT risk experience , including ITGC reviews.
• Solid knowledge of risk-based audit methodologies , COBIT , ITIL , and COSO frameworks .
• Understanding of IT infrastructure, networks, security controls , and business continuity principles.
• Excellent communication, stakeholder management, and report-writing skills.
• Analytical and solutions-oriented mindset.
• Strong attention to detail and time management.
• Able to influence and engage with senior management.
• Flexible, resilient, and results-driven with a passion for continuous improvement.

If you’re ready to make a meaningful impact by enhancing IT governance and supporting business resilience, this is the opportunity for you.

• Mid-Senior level

• Full-time

• Accounting/Auditing, Finance, and Information Technology
• Industries: IT Services and IT Consulting, Insurance, and Financial Services

Malander is seeking an immediately available IT Auditor / IT Risk and Controls Specialist to join a leading UK-based organisation on a contractual basis.

This role requires a CISA-certified professional with proven SOX compliance experience , as well as strong expertise in IT General Controls (ITGCs) , IT Application Controls (ITACs) , and Key Report Testing . Candidates without these core requirements will not be considered.

Key Responsibilities

• Execute ITGC testing across system access, change management, and IT operations, ensuring compliance with SOX and internal control standards.
• Perform ITAC testing to validate data integrity, accuracy, and completeness within business applications.
• Conduct key report testing to ensure reports are complete, accurate, and appropriately secured.
• Provide assurance on IT risks impacting financial reporting and business operations.
• Recommend remediation strategies and contribute to enhancing IT control frameworks.
• Communicate findings clearly and effectively with both IT and business stakeholders.

Requirements (Non-Negotiable)

• CISA certification.
• Proven SOX compliance experience.
• Hands-on expertise in ITGC , ITAC , and key report validation.
• Big four articles / experience is advantageous.
• Strong understanding of IT systems and their link to business processes.
• Ability to present technical findings to both technical and non-technical audiences.

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Accounting/Auditing and Information Technology
• Industries: Financial Services and IT System Testing and Evaluation

Job Title: Information Technology Intern

Location: Elkanah House High School

Duration: Immediate

Job Summary:

We are seeking a talented and motivated individual to join our Information Technology team as an Intern. This internship will provide hands-on experience in various aspects of IT, including software development, systems analysis, and technical support. The ideal candidate will have a strong interest in technology and a willingness to learn and contribute to the team.

Responsibilities:

• Assisting with software development projects
• Conducting research on new technologies and trends in the IT field
• Providing technical support to employees
• Troubleshooting and resolving technical issues
• Participating in team meetings and project discussions
• Completing assigned tasks and projects in a timely manner
• Adhering to company policies and procedures

Requirements:

• Currently enrolled in a Bachelor's or Master's degree program in Computer Science, Information Technology, or a related field
• Strong understanding of programming languages such as Java, C++, or Python
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail and a strong work ethic

Benefits:

• Hands-on experience in a professional IT environment
• Mentorship and guidance from experienced IT professionals
• Opportunities for networking and professional development
• Potential for full-time employment or future internship opportunities

If you are a proactive and enthusiastic individual with a passion for technology, we encourage you to apply for this exciting internship opportunity. Join our team and gain valuable experience in the dynamic field of Information Technology.