Explore customer service job opportunities within South Africa. These roles involve direct interaction with customers, addressing inquiries, resolving issues, and providing support. Customer service positions are available across various industries, including retail, finance, and technology. Job seekers can find roles such as 350 Customer Services jobs in South Africa
Customer Services
Meadowdale, Gauteng
Pro Personnel
Posted 2 days ago
Job Viewed
Job Description
Responsibilities include but not limited to:
Salary
- Customer & External Sales Support.
- Receiving orders from customers by telephone and e-mail.
- Processing of orders and following up to ensure timely delivery.
- Assist customers and resolve customer queries.
- Provide an internal support function to external sales representatives.
- Checking and following up on outstanding back orders.
- General office duties.
- Liaising with the warehouse and dispatch regarding deliveries.
- Attending all necessary meetings.
- Grade 12 (Matric)
- 1-2 years experience within an Sales or Internal sales environment. Experience within the electrical motors industry will be an advantage.
- Must be PC literate with working knowledge of Microsoft Office.
- Accounting Literacy.
- Service orientated.
- Excellent communication skills, proficient in the English Language Written and Oral, must be able to legibly read and write reports.
- Eagerness to learn about our products.
- Must be able to work under pressure and meet deadlines to ensure customer commitments are met.
- Strong motivational and interpersonal skills.
- Strong Administration skills.
- Responsive
- Ethical
- Reliable
- Accurate
- Proven track record.
- Works well under pressure.
- Own transport to & from work
Salary
- Basic Salary R240 000.00 to R300 000.00 annually
- Pension Fund 10.8% company contribution and 7.2%
- Medical aid 50% Employee and Employer Contributions
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0
Customer Services Consultant
University of Fort Hare
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for Customer Service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Customer Services Representative
Benoni, Gauteng
Godz Eye Marketing
Posted 12 days ago
Job Viewed
Job Description
Godz Eye Marketing is a leading face-to-face direct marketing company that specializes in creating impactful connections between businesses and their target audience. We understand the power of human interaction and strive to provide personalized and engaging marketing solutions to help your business thrive. With our team of highly trained professionals and innovative strategies, we deliver exceptional results and measurable outcomes. Here are the comprehensive services we offer: Targeted Campaign Planning and Execution: Our experienced marketers work closely with you to understand your unique business goals, target market, and desired outcomes. We then develop tailored direct marketing campaigns that effectively communicate your brand message and value proposition. From designing eye-catching promotional materials to planning strategic outreach events, we ensure every aspect of the campaign is optimized for success.
br>Requirements
Matric
Fluent in english
Team player
Good communication skills
Must be located in Benoni or Johannesburg
Must between the age of 18-30.
If you are interested kindly contact Hr Wendy
br>Requirements
Matric
Fluent in english
Team player
Good communication skills
Must be located in Benoni or Johannesburg
Must between the age of 18-30.
If you are interested kindly contact Hr Wendy
This advertiser has chosen not to accept applicants from your region.
2
Customer Services Manager
Cape Town, Western Cape
Call Centre Staffing
Posted 26 days ago
Job Viewed
Job Description
The Role:
The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.
Key Responsibilities:
The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.
Key Responsibilities:
- Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.
- Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.
- Provide detailed performance reports and insights to the Board of Directors.
- Maintain and optimise Zendesk workflows and ensure effective ticket handling.
- Coach, motivate, and develop remote employees to achieve their full potential.
- Drive initiatives that enhance customer experience and reduce response/resolution times.
- Handle high-level customer escalations with professionalism and speed.
- Collaborate with internal departments to align service delivery with wider business goals.
- Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.
- Strong background in managing remote support teams and leading through Team Leaders.
- Proficient in using Zendesk (or similar platforms) to manage customer interactions.
- Proven ability to communicate with and report to Board-level stakeholders.
- Motivational leadership style with a passion for developing people.
- Analytical mindset with a focus on continuous improvement.
- Remote- working
- Opportunity to work with a forward-thinking, growing online retail brand.
- Competitive salary.
- A chance to lead and influence a key area of the business.
This advertiser has chosen not to accept applicants from your region.
3
Customer Services Consultant
Call Centre Staffing
Posted 26 days ago
Job Viewed
Job Description
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customers needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
This advertiser has chosen not to accept applicants from your region.
4
Customer Services Advisor
Cape Town, Western Cape
Call Centre Staffing
Posted 26 days ago
Job Viewed
Job Description
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customers needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Matric
This advertiser has chosen not to accept applicants from your region.
5
Customer Services - Hospital
Johannesburg North, Gauteng
Placement Point
Posted today
Job Viewed
Job Description
A Well Established company, based in the North of Johannesburg requires a Hospital Customer Service Agent DUTIES: Maintain & monitor client orders (Knowledge in supply chain will be advantageous) Ensure ethical procedures within the chain (Ensure that products are handled & transported correctly) Monitor stock control, order & general supply needs of the client Maintain proper order processing (Orders must be processed before cutting off, ensure correct distribution from the correct facility) Manage customer queries Ensure customer satisfaction Manage general admin for the respective job functions (Filling, Correspondence) REQUIREMENTS: Matric Fully Computer Literate (Excel, Word, Outlook) Skills in Syspro are advantageous Experience in dealing with Credits Experience in Medical background advantageous Experience in Customer Services Imperative Good Communication skills Friendly, upbeat and polite Ability to work with high degree of independence Key time management skills to ensure deadlines are met with efficient turnaround times
This advertiser has chosen not to accept applicants from your region.
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6
Customer services advisor
Cape Town, Western Cape
Call Centre Staffing
Posted today
Job Viewed
Job Description
Respond to customer questions regarding products, services, order status, and account information via email, or chat. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details. Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution. Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions. Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery. Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates. Identify opportunities to recommend additional or alternative products that may suit the customers needs. Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services. Ensure compliance with company policies, procedures, and quality standards during all customer interactions. Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery. Requirements: At least 2 years of experience working on an online retail campaign in a call centre. Matric
This advertiser has chosen not to accept applicants from your region.
7
Customer services consultant
Call Centre Staffing
Posted today
Job Viewed
Job Description
Respond to customer questions regarding products, services, order status, and account information via email, or chat. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details. Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution. Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions. Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery. Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates. Identify opportunities to recommend additional or alternative products that may suit the customers needs. Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services. Ensure compliance with company policies, procedures, and quality standards during all customer interactions. Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery. Requirements: At least 2 years experience working on an online retail campaign in a call centre.Matric
This advertiser has chosen not to accept applicants from your region.
8
Customer services consultant
University Of Fort Hare
Posted today
Job Viewed
Job Description
Our client is looking for Customer Service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience. Respond to customer questions regarding products, services, order status, and account information via email, or chat. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details. Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution. Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions. Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery. Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates. Identify opportunities to recommend additional or alternative products that may suit the customer’s needs. Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services. Ensure compliance with company policies, procedures, and quality standards during all customer interactions. Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery. Respond to customer questions regarding products, services, order status, and account information via email, or chat. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details. Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution. Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions. Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery. Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates. Identify opportunities to recommend additional or alternative products that may suit the customer’s needs. Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services. Ensure compliance with company policies, procedures, and quality standards during all customer interactions. Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery. Requirements: At least 2 years experience working on an online retail campaign in a call centre.Matric #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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