496 Client Support Specialist jobs in South Africa

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfill various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires quick turnaround times and a willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail and a proactive approach to resolving client problems. In addition, the candidate can multitask well under pressure.

Responsibilities include:

• Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading all supporting documentation)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the Customer Relationship Manager where applicable
• Updating of biller details on the onboarding and integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documents to Accounts department for sign-off
• Assist with preparing Tender files according to company standards for tenders

Essential minimum qualifications, skills, and experience:

• 3-5 years experience in a similar customer support role
• Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
• Experience in the Financial Services industry with a focus on the payments industry is advantageous

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days, please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

Reference: NWN00097-TSa-1

A leading secure payments solutions and aggregator based in Stellenbosch, Western Cape is looking to hire a meticulous, proactive Client Support Specialist to add to their team.
This is an on-site position, applicants based in Stellenbosch/Western Cape are encouraged to apply.

Your role purpose will be to fulfil various administrative and support duties within a fast-paced environment. You will also serve as a key entry point for networks and billers, providing support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.

Other duties include but are not limited to:

• Onboarding billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the customer relations manager where necessary
• Update biller details on the Onboarding and Integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documentation to Accounts department for sign-off
• Assist with preparing tender files according to the company standard for Tenders

• Relevant tertiary qualification in Finance/Accounting

• Minimum of 3 years in a similar role
• Experience in the Financial Services/ Payments industry is advantageous
• Stable internet connection to enable the role/perform standby duties
• Strong Advanced Excel skills (formulas and Pivots)
• Attention to detail
• Effective communication skills
• Organizational skills
• Team player
• Deadline driven
• Effectively works under pressure
• Valid Driver's license

R 24000 - R 3000

APPLY NOW!
If you are interested in this opportunity, please apply directly. Please only apply if this ad is relevant to your skill set. Should you not be contacted in 2 weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information, contact:
Tazlynn Sayago
Researcher: General and Junior Finance

• Remote
• Permanent
• Full Time
• Published: 1 day ago

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>