238 Customer Success jobs in South Africa

Customer Success Consultant (POS25116)
Based: Somerset West
Salary: R pm - R pm (negotiable depending on your experience)
Requirements:
Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025

Customer Success Consultant (POS25115)
Based: Somerset West
Salary: R pm - R pm (negotiable depending on your experience)
Requirements:
Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025

Location: Hybrid – Johannesburg

Employment Type: Full-Time

Industry: SaaS | Global HR Tech | Client Success

WatersEdge Solutions is partnering with a global HR tech innovator to hire a hands-on, strategic Manager, Customer Success . This is a rare opportunity to lead a high-impact team of Customer Success Managers (CSMs) in Johannesburg—where you’ll shape best practices, coach rising talent, and drive revenue growth through exceptional service delivery.

About the Role

In this leadership role, you’ll lead by example—coaching your team in real-time, joining calls when needed, and helping shift the team from reactive problem-solving to proactive client engagement. You’ll collaborate cross-functionally with Sales, Operations, and Product teams to improve customer experience and retention, while owning key metrics like Net Dollar Retention (NDR).

Key Responsibilities

• Lead, mentor, and manage a team of Customer Success Managers
• Support customer success excellence through direct engagement and strategic oversight
• Guide the team in identifying and acting on expansion opportunities
• Own expansion and retention KPIs (e.g., NDR)
• Identify process improvements to scale smarter and deliver consistently excellent experiences
• Collaborate across departments to resolve client issues and optimise the EOR journey
• Represent the customer voice internally to shape product and service direction

What You’ll Bring

• 3+ years of experience managing CSMs or equivalent client-facing teams
• Experience in SaaS or scale-up environments
• Proven track record of driving customer growth, retention, and strategic account management
• A proactive, problem-solving mindset and coaching leadership style
• Strong collaboration and stakeholder engagement skills
• Ability to thrive in a fast-paced, ever-evolving business setting

Nice to Have

Our client in Logistics is seeking a Customer Success Manager, who will be responsible for developing customer relationships that promote retention and loyalty, to join their team.

The purpose of this role is to lead the Logistics Management Team and to provide support in identifying opportunities to ensure growth of the company, whilst contributing to business and department strategy,

Location: Belville – Cape Town

Job type: Permanent – on site

Duties and Responsibilities

• Plan and manage staff leave in accordance with operational and statutory requirements
• Manage recruitment and retention of staff
• Maintain a credible leadership profile in line with the organisational culture both internally and externally
• Ensure all staff performance are managed in accordance performance appraisal
• Ensure staff have the tools (hardware) and support to be effective and productive
• Ensure the team is functioning as a productive positive unit
• Manage basic reports
• Ensure quotes to clients are market related and maximizes profit opportunities
• Keep data base of competitor/competitive rates
• Analyse company rates vs market and make necessary adjustments
• Ensure each quote is checked for accuracy and is professionally presented
• Implement and drive the sales plan/s
• Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients
• Identify and attend strategic networking events and industry forums to ensure the company remains in the loop with industry changes and client needs
• Ensure consistent service level offering is provided to all clients
• Ensure company systems are implemented consistently in all clients (new and old)
• Identify and drive updates and changes needed to ensure optimization of internal systems, processes and procedures
• Build and develop client relationships

Minimum Requirements

• Experience 3–5 years in Customer Success, Account Management, or Client Relationship Management.
• Understanding of competition, market and industry trends
• Solid understanding of Logistics Solutions
• Knowledge of fruit industry and shipping line activities

Skills

• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

• Conduct client meetings via Microsoft Teams (no onsite visits required).
• Manage ongoing client communication and follow-ups via a system bot.
• Handle onboarding and provide system training for clients.
• Build and maintain strong, professional relationships with clients to ensure their success and satisfaction.
• Troubleshoot client concerns and escalate issues where necessary.
• Accurately capture client interactions and progress on internal systems.

• 2–4 years†experience as an Automotive Service Advisor (essential).
• Fully bilingual in Afrikaans and English (written and spoken).
• Presentable, well-spoken, and professional communication style.
• Strong computer literacy and ability to adapt quickly to new systems.
• Must have own uncapped, high-speed WiFi connection at own cost (required for video meetings).
• Comfortable working fully remotely with minimal supervision.

• Full training on company systems and processes.
• Competitive salary of R20,000 †R25,000.
• Opportunity to work remotely with a leading company in the automotive space.

Customer Success Consultant (POS25115)
Based: Somerset West
Salary: R pm - R pm (negotiable depending on your experience)
Requirements:
Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025

Customer Success Consultant (POS25116)
Based: Somerset West
Salary: R pm - R pm (negotiable depending on your experience)
Requirements:
Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025

Our client The Landbanking Group (TLG) is revolutionising the way land is being valued and used by land stewards. At its core, it allows land owners and managers to value their water, carbon, and biodiversity, and access markets where they can monetise this value.

TLG is a private, social-benefit company that brings together leading scientists, company builders, technology experts and investors.

Their mission is to completely transform the way we use land in these unprecedented times of accelerating climate change, mass extinction and social divide.

TLG is an international organisation, with its headquarters in Munich, Germany and operating globally.

TLG is seeking a proactive Customer Success Specialist to join their ambitious cross-functional team and support the growth of their world-class technology platform. In this role, you will be responsible for building strong relationships with clients, ensuring they gain maximum value from their solutions, and providing guidance and support that drive long-term satisfaction and success.

If you'd like to learn more about why they do what they do, take a minute to watch their concept video here.

Role overview

TLG is looking for a customer success specialist who can provide ongoing support to customers and build close relationships that often last beyond any one project or intervention or interaction. Key contributions for this role include:

• Overseeing client onboarding and ensuring timely delivery of analysis and special requests.
• Ensuring accuracy and thoroughness in all customer requests and general interactions.
• Promoting the value of TLG's products through customer experience.
• Upselling services and products relevant to customer needs.

TLG is a non-hierarchical company with a flat organisational structure. This role does not directly report to anyone, and performance is assessed via 360 reviews. As such, the successful candidate is someone who thrives in ambiguous, autonomous, and collaborative work environments.

Relationship Management

• Prioritising the needs and goals of customers by providing immediate attention to them and sharing regular updates on relevant matters.
• Developing and maintaining strong, positive relationships with customers.
• Efficiently managing time to handle multiple customer accounts and tasks.
• Advising clients on gathering the datasets and shapefiles required for analysis of their ecosystems
• Helping clients understand the results of their ecosystems' analyses

Customer Advocacy

• Representing and voicing customer needs within the organization.
• Anticipating customer needs and reaching out to offer assistance before issues arise.

Collaboration

• Adjusting to changing customer needs and dynamic business environments.

• Cross-functional collaboration by working effectively with other teams in the organization.

• Contributing to Go-To-Market company objectives and supporting colleagues to achieve success.

• At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
• Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
• Experience working within larger, more established Customer Success teams in prior roles
• Experience with account management, not just troubleshooting
• Native or near-native fluency in German (written &verbal)

• Strong problem-solving skills, and an ability to quickly break down a problem or solution into its component parts and explain complex solutions in an easy-to-understand manner for different client types
• Excellent communication in English and German (written & verbal) and interpersonal skills across varying levels of seniority (up to C-suite)
• High personal and professional integrity, and ethical standards
• Highly self-driven; a self-starter and very proactive - this is particularly important given the flat structure of the organisation (meaning no direct reporting lines)
• Extremely comfortable with ambiguity

Location

Cape Town, South Africa - preferred but not essential

Remote or Hybrid role (based on your preferences)

Application process

We are looking to fill the role as soon as possible. We will accept applications on a rolling basis. Successful applicants can expect at least 1 virtual assessment, 2 behavioural interviews and 2 technical interviews.

• Paid Time Off
• Work From Home
• Training & Development

About Nintex

Nintex, the possibility engine, helps companies unlock the power of endless possibilities. Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people.

We are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities.

About the role

The Customer Success Specialist role is an engagement-manager role focused on customers flagged as at-risk. You will triage risk signals, be reactive to changing customer needs, coordinate & project manage the right cross-functional "tiger team" (Support, Renewals, Sales, Professional Services, Product, Enablement, Partners) and drive a clear Risk Mitigation Plan (RMP) resolution. You'll project manage the end-to-end turnaround motion, from first signal through stabilization, ensuring risks are contained quickly, customers see a credible path to value recovery, and learnings are documented to prevent recurrence.

Your contributions will include:

• Assessing risk, triage & prioritization of at-risk customer accounts

• Prevent customer churn at every possible touchpoint

• Engagement management – flagging the at-risk account to the correct department depending on risk type

• Customer communications & expectation management

• Risk mitigation planning (RMP) & documentation

• Renewal support for at-risk accounts

• Help inform and manage continuous improvement & playbooks

This role will be supporting customers in the AMER region which will involve shift work. The working hours for this role will be 12pm – 8pm,Monday – Friday.

Why join as a Customer Success Specialist?

• You'll be part of the first customer success team in South Africa, helping us expand our global footprint and support customers in regions across the globe.

• You'll help shape predictive churn analysis using predictive AI, helping identify risk as early as six months before renewal.

• This will be an opportunity to develop and grow your skills within a global, fast-paced SaaS environment, gaining valuable customer experience which could lead to progression within Nintex's customer success organization.

What we are looking for

• Experience in a customer facing role, preferably in B2B

• Strong analytical mindset: turn data into decisive actions and clear customer narratives.

• Experience with Salesforce

Discover #LifeAtNintex

Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.

Hear from Sam, current customer success manager based in Johannesburg:

Discover all that #LifeAtNintex has to offer

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What is in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work.

This role is a hybrid role, based in our Johannesburg office.

While our offerings differ from country to country, we extend our entire global workforce an array of exciting perks and benefits, including:

• Global Gratitude and Recharge Days

• Employee wellness programs and counseling resources

• Meaningful peer recognition and awards

• Paid parental leave

• Invention/patenting assistance

• Paid volunteer time, and other community impact opportunities

• Intercultural learning and celebration

• Career development programs and resources

• An incredible global community

View more here:

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.