190 Customer Success jobs in South Africa

Our Customer Success team performs benchmarking and financial analysis of our clients’ technology environments, delivers monthly reports, and provides insightful recommendations to clients. The team also facilitates new OneView functionalities for clients.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire talented people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our culture by watching our videos:

Part 1 - Our company culture
Part 2 - Our company culture

We are seeking a dedicated junior to join our Cloud FinOps team. You will work closely with engineering and finance teams that drive cloud costs analysis & optimization.

Key Responsibilities:

• Provide business support and analysis to drive client engagements
• Conduct investigations, gather, normalize data, analyze trends and results
• Compile and present reports
• Upskill on cloud concepts and technologies
• Investigate customer cloud environments to identify financial optimization opportunities
• Share knowledge with the team
• Document processes and methodologies
• Prepare and present findings
• Maintain an updated client baseline
• Attend weekly client and service provider meetings, ensuring timely response to ad hoc requests
• Assist the FinOps team as needed
• Create and maintain PowerBI dashboards and reports

Requirements:

• Bachelor’s degree in Information Systems or Finance
• Previous client-facing experience (beneficial)
• Interest in FinOps, cloud technology, and analytics
• Self-study or certifications in relevant areas
• Excellent communication skills
• Creative problem-solving abilities
• Strong self-management skills
• Proficiency in Microsoft Excel and PowerBI
• Understanding of large-scale data and reporting
• Exposure to development teams and prioritization skills

Perks:

• 20 leave days plus a quarterly "mulligan" day
• High-spec equipment for remote work
• Home office setup allowance
• Flexible working hours
• Well-being programs and employee support
• Paid Microsoft courses and certifications
• Training allowance for hobbies
• Participation in social responsibility initiatives
• Free gap cover and hybrid work environment

• Customer Account Management:
  • Customer relationship management.
  • Communicating and engaging with customers as needed.
  • Being an approachable and reliable point of contact and leading meetings with customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Building sustainable relationships and trust through open and interactive communication.

• Customer support:
  • On-boarding of management teams, training presentations and demonstrations
  • Online support calls
  • Customer profile and system setup,
  • Providing customers with system implementation advice
  • Preparing bespoke, data-driven insights, guidance and recommendations for management teams, and
  • Responding to help desk support queries timeously.

• Providing support to the broader team as needed.
• Data collection support, related admin and data accuracy sense-checking.
• Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.

• B.Eng, BSc, MSc or Similar Qualification
• Experience in the agricultural industry would be beneficial
• At least 2 years of work experience (client engagement or project management related, in the agricultural industry is preferred)
• Excellent understanding of agriculture & food supply chains
• Strong proficiency in Microsoft Office, with advanced skills in Excel
• Proven experience in data analytics, with the ability to interpret and communicate insights effectively
• Comfortable in the use of IT platforms
• Excellent English and Afrikaans verbal and written skills
• Passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
• Have a valid SA drivers’ license and own transport

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Full-Time

• Remote (U.S. Eastern Time Hours)
  
  

• Onboard new clients with structured kickoff calls and milestone planning
• Coordinate episode production schedules, guest booking, and asset handoffs
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Monitor podcast metrics and surface insights to improve performance
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience
  
  

• 3+ years managing client relationships in media, SaaS, or tech-enabled services
• Hands-on experience with automation tools (Zapier or Make is a must)
• Strong communication skills and confidence leading calls over Zoom
• Comfortable managing timelines, workflows, and CRM systems
• Calm, proactive, and highly organized
• Bonus: familiarity with podcast production or B2B marketing
  
  

• You’ll shape the customer success function at a high-growth studio
• You’ll work at the intersection of content, tech, and strategy
• You’ll help turn creative ideas into scalable systems that clients love
  
  

We are looking to hire a Customer Success Manager in Africa .

In this role you will:

• Achieve world-class NPS / CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management.
• Coach and teach our partners' Customer Success Managers (PCSMs) to excel at customer success.
• Own and manage customer escalations and coordinate across departments to reach final resolution.
• Assist PCSMs with policy and license questions.
• Contribute to Customer Success best practices.

Qualifications:

• At least 5 years of SaaS or ERP experience, preferably in sales, implementation, or support roles.
• Located in Africa.
• Excellent oral and written communication skills.
• Ability to work efficiently in a distributed, telecommuted environment.
• Skills in listening, questioning, building consensus, de-escalation, and solving ambiguous problems.
• Experience in coaching and teaching customer success management.
• Experience with high-stakes account management, subscription renewals, churn and contraction mitigation, and expansion.
• Passion for driving customer satisfaction and making good business decisions.
• Willingness to learn new software, processes, and policies, and share knowledge.
• Quick learner, resourceful, self-directed, and able to work independently.
• Detail-oriented and organized.
• Ability to interact effectively with C-level executives in companies with 100+ employees.
• Skilled in managing tense situations and bringing them to resolution.
• Proficient at handling diverse workloads and prioritizing effectively.
• Enjoys and thrives in a dynamic, fast-paced, evolving work environment.
• Team player willing to contribute to overall team success.

Additional Information:

Acumatica is an Affirmative Action and Equal Opportunity Employer, providing consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. We do not discriminate based on disability.

If you need a reasonable accommodation due to a disability to search or apply online, please email us. This email is exclusively for disabled job seekers seeking accommodations. Other inquiries will not receive a response.

Remote Work: Employment Type: Full-time

Key Skills:

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Department / Functional Area: Sales

Experience: 5+ years

Vacancy: 1

Join to apply for the Customer Success Advocate role at DMARC Analyzer (Acq. by Mimecast)

Join to apply for the Customer Success Advocate role at DMARC Analyzer (Acq. by Mimecast)

Get AI-powered advice on this job and more exclusive features.

• Share ownership of a high volume of pooled Global SMB accounts; understand customer goals and challenges and provide scaled solutions and recommendations to map their journey to value realization
• Develop a technical understanding of Mimecast’s core product suite and use this to assist with the design and delivery of 1:M customer deliverables, that will support adoption and feature utilization at scale
• Proactively monitor customer health and performance metrics across the base, and use this to identify opportunities for improvement, risk mitigation and churn prevention
• Collaborate with internal counterparts in Sales, Professional Services, Renewals and Support to ensure an optimal customer experience
• Be the voice of the customer base, providing appropriate insights and feedback to senior level stakeholders in Customer Success, Product and Support
  
  

• Share ownership of a high volume of pooled Global SMB accounts; understand customer goals and challenges and provide scaled solutions and recommendations to map their journey to value realization
• Develop a technical understanding of Mimecast’s core product suite and use this to assist with the design and delivery of 1:M customer deliverables, that will support adoption and feature utilization at scale
• Proactively monitor customer health and performance metrics across the base, and use this to identify opportunities for improvement, risk mitigation and churn prevention
• Collaborate with internal counterparts in Sales, Professional Services, Renewals and Support to ensure an optimal customer experience
• Be the voice of the customer base, providing appropriate insights and feedback to senior level stakeholders in Customer Success, Product and Support
  
  

• 2-5 years’ experience in a Customer Success or Account Management role within a SaaS or technology company, preferably within a high-volume segment
• Strong customer, partner and market orientation in software and subscription services
• Technically savvy: able to learn new technology and keep up with system enhancements
• Analytical mindset and ability to leverage data for decision-making
• Results-oriented with a focus on customer satisfaction, retention, and revenue growth
• Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to GRR and D&C
• Strong verbal and written communication skills
• SAAS company experience in cybersecurity space preferred
• Familiarity with Salesforce CRM, Gainsight and/or other Customer Success tools desirable
  
  

• Customer base is global and CSAs will need to occasionally work adjusted hours out of RSA time zones, to cover “out of time zone” customer meetings upon request
  
  

• Fosters a culture of collaboration, communication, performance and learning
• Drives innovation and creativity within and between teams
• Introduces employees to priorities outside of their immediate realm
• Ensures important interpersonal relationships and connections with one another and our community!
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at DMARC Analyzer (Acq. by Mimecast) by 2x

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa $800.00-$,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Woodmead, Gauteng, South Africa 2 weeks ago

Sandton, Gauteng, South Africa 2 months ago

Sandton, Gauteng, South Africa 2 months ago

City of Johannesburg, Gauteng, South Africa 8 hours ago

Johannesburg, Gauteng, South Africa 5 days ago

Sandton, Gauteng, South Africa 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Own the customer journey and drive success at Wyzetalk!

We’re seeking a passionate and results-oriented Customer Success Specialist to join our dynamic team. In this role, you’ll be responsible for building and maintaining strong relationships with our valued customers, ensuring their continued success with our platform and services.

• Manage a portfolio of assigned accounts, acting as a primary point of contact for all customer enquiries and concerns, resolving issues efficiently and exceeding expectations.
• Manage and respond all customer queries relating to platform content, data, reporting, and platform feature requests.
• Manage and respond to escalated user issue and platform functionality queries.
• Develop and execute customer success plans, driving adoption, engagement, and value realization
• Proactively identify customer needs, challenges, and opportunities for growth.
• Upsell new features and functionalities to clients.
• Collaborate with internal teams (Product, Studio, Implementations, etc.) to ensure a seamless customer experience and optimize the customer lifecycle.
• Analyze customer data and trends to identify areas for improvement and inform strategic decisions.
• Contribute to the building and implementing of processes within the team dynamic, fostering a culture of feedback to constantly iterate on our ways of working to achieve maximum impact.
• Help elevate the team by exemplifying our values of ownership, partnership, and consistency.

• Proven experience in a Customer Success or Key Account Management role, preferably in the software/technology industry.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships externally and internally.
• Proactive approach to creating value by predicting, understanding, and solving user needs through our solution.
• Analytical mindset supporting you to interpret data and make data-informed decisions and recommendations.
• Strong organizational skills, with the ability to prioritize tasks effectively, meet deadlines, and manage multiple relationships.
• Ability to work independently, take initiative, and drive results in a fast-paced, dynamic environment.

If you’re passionate about customer success and thrive in a collaborative environment, we encourage you to apply!

• Competitive salary and benefits package.
  • • 30 Days of Leave
    • Medical Aid Subsidy
    • Access to an EAP
    • Peer Feedback to Grow and Improve.
• Opportunity to work in a fast-paced, dynamic environment with a passionate team.
• Be part of a company that is making a real difference in the world.

If you’re a customer-centric individual who thrives in a collaborative environment and is passionate about driving success, we encourage you to apply!

Job Title: Customer Success Manager (Remote - EST Time Zone)

Location: Remote (Must be available during Eastern Time business hours)

Employment Type: Full-Time

About Us:

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients.

Role Overview:

As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities:

• Serve as the lead contact for all client account management matters
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements:

• 3+ years of experience as a Key Account Manager, Client Success Manager, or similar role
• Proven track record of meeting or exceeding targets in account growth and retention
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication abilities
• Experience with CRM software (e.g., Salesforce, HubSpot)
• Ability to work independently in a remote environment and manage priorities effectively
• Bachelor’s degree in Business, Marketing, or relevant field preferred

What We Offer:

• Flexible remote work culture (must be available EST business hours)
• A collaborative and inclusive work environment

• Seniority level Associate

• Employment type Full-time

• Job function Sales and Business Development
• Industries IT System Custom Software Development

Referrals increase your chances of interviewing at HIREXE by 2x

Get notified about new Customer Success Manager jobs in South Africa .

Cape Town, Western Cape, South Africa 6 days ago

South Africa $21,600.00-$0,000.00 1 hour ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 week ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 1 week ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 week ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 1 week ago

Pretoria, Gauteng, South Africa 1 month ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 3 weeks ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 3 weeks ago

eThekwini, KwaZulu-Natal, South Africa 1 week ago

Vereeniging, Gauteng, South Africa 1 week ago

Cape Town, Western Cape, South Africa 9 hours ago

Centurion, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 400.00- 650.00 15 hours ago

Johannesburg, Gauteng, South Africa 9 hours ago

City of Tshwane, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)

We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first Customer Success Specialist . This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.

You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.

• Lead onboarding with structured kickoff calls and milestone planning

• Manage episode timelines, guest coordination, and content delivery

• Use tools like Zapier or Make to automate workflows and reduce friction

• Provide regular updates to clients and align internal teams around timelines

• Track performance metrics and turn insights into strategic recommendations

• Troubleshoot production or scheduling challenges with clarity and speed

• Contribute to client retention and renewals by delivering an excellent experience

• 3+ years managing client accounts in media, SaaS, or a tech-enabled service

• Proficiency with automation platforms (Zapier or Make required)

• Excellent communication skills, both verbal and written

• Experience managing multiple timelines in CRM or project management tools

• Calm, organized, and solutions-oriented in fast-paced environments

• Bonus: knowledge of podcast production or B2B marketing workflows

• Be a foundational part of our client success team

• Work at the crossroads of content creation, operations, and strategy

• Help turn creative client ideas into scalable, repeatable systems

• Join a team that values clarity, momentum, and meaningful storytelling

Job Title: Customer Success Manager

Our Client are seeking a passionate and dedicated Customer Success Manager to join our team. Your primary role will be to ensure our customers derive maximum value from our products and services.
Location Worldwide

Responsibilities:

• Proactively monitor customer alerts and provide insightful solutions.
• Onboard new customers, conduct product demos, and assist in product deployment.
• Build and maintain strong relationships with customers through regular check-ins.
• Contribute to the development of customer success processes.
• Document and update knowledge base write-ups.
• Provide feedback from customers to help improve our product.

• Flexibility: Our customers are worldwide, so you may need to accommodate different time zones.
• Technical Knowledge: Familiarity with IP addressing, DNS, general network infrastructure, and basic security concepts is essential.
• Documentation: Ability to document interactions with customers effectively.
• CRM & Ticket Tracking Systems: Familiarity with Zoho and Zendesk or similar platforms.
• Communication: Excellent communication skills to interact with both technical and non-technical audiences.
• Learning Attitude: Willingness to learn new features and understand their application for customers.