2,346 Customer Success jobs in South Africa

South Africa's #1 digital job management system that helps installation businesses win more business, get paid faster and have happier customers. We transform businesses by digitising their processes from the moment a customer reaches out - to the moment they pay. We capture leads, schedule and manage your jobs and teams in the field, generate and track quotes and invoices and accept electronic payments. Our client helps grow businesses by putting owners in control, fuelling productivity and freeing up huge amounts of time to focus on the things that matter.

Job Description :

As a Customer Success Associate you will focus on increasing product adoption and customer retention through effective customer relationships. Each day will be different from the next; especially in personal interactions. Our business is a fast-paced environment with multiple projects happening simultaneously. The person in this position must be friendly and genuinely interested in the business, the team and our customers. This position involves a high level of customer interaction via calls and online meetings, responding to emails and chats in a timely manner, as well as participating in cross-functional product-related meetings.

The right person for this job enjoys working with customers, has a technical aptitude on business applications, has a strong customer focus, exhibits the right communication skills, and is able to consult with clients on how to use products to improve and grow their business.

Our Culture :

• We value & support each other as a team to ensure each team member realises their full potential & ultimately deliver quality as a team for all of our stakeholders.
• We welcome a diverse range of opinions, partners & doers in the journey.
• We ensure that feedback flows consistently & we continuously improve ourselves in all we do.
• We have a strong bias towards action
• We give a high level of independence for you to foster & grow as an individual

Key Responsibilities :

• Establish trusted relationships with customers and drive the maximum value through your interactions.
• Meet with customers to understand customer needs and objectives; ensure the customer is utilizing and benefiting from the full extent.
• Run onboarding and training sessions for business owners, administrators and technicians quickly and effectively to ensure a smooth transition from sales.
• Become an expert and work with customers making it quick and easy to get them up and running.
• Use CRM and other internal tools to proactively monitor and identify usage trends.
• Engage with customers to understand reasons for changes in usage and set mitigation plans to increase usage
• Gather customer insights to share with the Sales, Tech and Product teams.
• Collaborate with Sales, Tech and Product teams to design, build and deliver new customer experiences, product features and learning solutions.

Requirements :

• A passion for customer success & delivering value to customers puts a smile on your face.
• 1-2 years experience in customer success - or a comparable role.
• Creative, resourceful, detail-oriented, and well-organized.
• Agile, willing to try new things, measure results and iterate on approaches.
• Strong project management, cross functional collaboration and strong communication skills.
• Analytical - skilled in "thinking about data in aggregate" and ability to step back and evaluate with action in mind on how to achieve desired outcomes using most efficient methods.
• Solid understanding of what the company does and how it works to solve user problems.
• Ability to strategically drive customers toward best practices.

Benefits :

• Youll report directly to the Head of Sales & Success, and work closely with both the broader team, where everyone shares the same purpose and pitches in as needed.
• We offer a dynamic high growth environment where people can learn and thrive. If you want a fast paced, action oriented and sometimes unpredictable and challenging work environment, youll fit right in.
• For the right candidate, we offer competitive remuneration and a great working-environment with monthly team lunches and a values based culture.

Overview

Our client is a modern feature-rich full-cycle insurance policy administration system designed for insurers MGAs and brokers seeking to optimise their processes accelerate product launches and enhance connectivity. Their cloud-based no-code platform transforms the administration of insurance delivering a seamless user experience across policy claims and billing functions.

Role Overview

The Customer Success Manager (CSM) plays a critical role in ensuring that clients derive maximum value from our clients solutions and services. The CSM is responsible for developing trusted long-term relationships by aligning their support efforts with each clients business objectives and operational priorities.

The key focus of the role is to support delivery proactive service management and strong client engagement while identifying and raising opportunities for further enhancement of services and solutions.

Job Type: Full Time / Permanent

Location: Stellenbosch Cape Town

Workplace: Hybrid (2 days in office)

Requirements

• Prior experience in a client-facing support or account manager role preferably within a software or technology environment.
• A strong understanding of support delivery frameworks or service-level agreement management.
• An understanding of Agile delivery models and sprint-based planning
• Hands-on experience with ticketing and collaboration tools (for example Jira and Confluence)
• Proficiency in Microsoft Office specifically Word Excel PowerPoint and Teams
• Prior experience in insurance or financial services environments will be an advantage but not a minimum requirement.
• Monthly onsite visits at clients offices will be required which may include some national travel.
• You have excellent interpersonal and communication skills which enable you to effectively engage and build professional relationships with a range of internal and external stakeholders.
• A composed and professional individual you inspire confidence and trust in the stakeholders you engage with.
• You are solutions-oriented with good conflict management and negotiation skills.
• You are resilient and adaptable to change.

Responsibilities

Build and maintain client relationships

• Develop and nurture strong trust-based relationships with key client stakeholders.
• Understand client business strategies and align our support efforts accordingly while working within the overall our clients framework and strategy.

Client support planning

• Coordinate the resolution of support tickets and ensure adherence to service level agreements.
• Facilitate the prioritization of incidents and feature requests.
• Manage escalations and maintain timely communication with clients regarding the progress.
• Keep clients informed about system updates enhancements and changes to support processes.

Client engagement and retention

• Conduct regular check-ins and strategic reviews with clients through planned Steerco meetings
• Support the onboarding of new clients and / or client representatives to ensure a smooth transition

Support Service and efficiency

• Monitor and report weekly on client service metrics to ensure continued alignment with expectations.
• Ensure client support delivery is efficient while aligning with the sprint structure and service level agreements.
• Act as a liaison between clients and the technical teams to translate business needs into actionable tickets.
• Participate in the daily standups to review incident feedback feature prioritization and ensure weekly updates are provided to clients.
• Support and maintain accurate client health scores and engagement statuses

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type: Full Time

Experience: years

Vacancy: 1

Job Description

This is more than just a client service role — it’s a platform to shape the customer journey and influence business growth. We’re looking for a commercially astute Customer Success Manager who thrives on building relationships, driving operational excellence, and ensuring every client experience is exceptional.

The successful candidate will lead the customer success function, managing high-value accounts while creating scalable processes that retain and grow our client base. You’ll be the senior point of contact for our key customers, ensuring they are supported, engaged, and achieving measurable results with our platform.

This ambitious and highly credible fintech platform is redefining how businesses in the travel sector operate in the global economy. By combining deep industry insight with innovative payment solutions, we help clients manage multi-currency transactions, reduce operational friction, and unlock new growth opportunities.

With a growing presence across Africa and a mission to deliver world-class service, we’re building a customer success team that goes beyond support — one that drives retention, identifies expansion opportunities, and shapes the future of the client experience.

Job Description :

As Customer Success Manager, you’ll be at the heart of client relationships, ensuring smooth onboarding, proactive account management, and operational precision. You’ll take full ownership of the post-sale journey, collaborating closely with sales, product, and finance teams to ensure clients see measurable value from day one.

Your daily adventures include :

• Leading, mentoring, and growing the account management team, with a focus on performance and development.
• Acting as the senior escalation point for client issues, ensuring timely, solution-focused outcomes.
• Overseeing seamless onboarding and smooth handovers from sales to account management.
• Monitoring payment flows, platform activity, and operational processes to proactively identify and resolve issues.
• Partnering with sales to shape account strategies, retention initiatives, and upsell opportunities.
• Ensuring CRM data is accurate and reporting is used to track client health and identify trends.

Requirements

What it takes to succeed :

• 5+ years’ experience in customer success, account management, or operations in fintech, payments, or SaaS.
• Strong leadership skills with a proven ability to inspire, manage, and grow teams.
• Excellent client-facing skills — confident, empathetic, and commercially aware.
• A proactive, detail-oriented approach to operational challenges.
• Solid understanding of payment processes and financial data.
• Familiarity with CRM platforms (Salesforce experience a plus).

Role Overview

Reload Logistics, a fast-growing leader in Southern African freight forwarding, is seeking a Customer Success Specialist to drive a positive customer experience. You will support key clients post-operations, manage accounts, and identify growth opportunities through cross-selling, up-selling, and contract renewals. You will also work closely with internal teams to resolve issues, enhance client satisfaction, and drive profitability.

• Account Management: Manage key accounts, ensuring satisfaction and growth.
• Performance & KPI Monitoring: Track account performance and identify improvement areas.
• Financial Support: Assist with overdue payments and related customer queries.
• Query & Issue Resolution: Resolve customer queries and escalate operational issues.
• Demurrage & Pricing Support: Manage claims and provide basic pricing assistance.
• Operational Support & Allocation: Ensure smooth service delivery and manage monthly allocation.
• Issue Identification: Identify recurring service issues for intervention or product improvement.
• Optional: Use dashboards to monitor and communicate performance internally and externally.

• African Logistics Experience: Proven operations experience in Africa, understanding cross-border regulations and infrastructure.
• Commodities Expertise (Metals & Minerals): Knowledge of industry standards, documentation, and transport risks.
• Cross-Cultural Communication: Effective communication across diverse cultures; English fluency required; other African languages advantageous.
• Risk Management & Compliance: Understanding of logistics risk management, anti-corruption, environmental, and safety regulations.
• Negotiation & Problem-Solving: Strong negotiation skills and ability to solve complex logistics challenges.
• Software Proficiency: Experience with LMS, ERP, and track-and-trace technologies.

Local logistics knowledge, commodity expertise, cultural communication, and proactive risk management are essential to navigate Africa’s complex and unique freight landscape.

At DotActiv, we pride ourselves on providing the South African retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-round better experience. The purpose of our existence is: “To accelerate the world’s transition to retail sustainability through category management that simultaneously delivers remarkable performance, exceptional shopping experiences and meaningful strides towards sustainability.”

Software account management is a post-sales customer success role that focuses on nurturing client relationships. Customer Success Consultants have two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them.

The role of the Customer Success Consultant is to study signed customer contracts, be the main point of contact for the client and their voice within DotActiv, build project plans specifically relating to the respective contracts and their journey maps, manage those projects, identify growth and solution opportunities, explore the opportunities of contract renewal, upsells and cross-sells, and ensure that contracts are properly closed-out.

Role Purpose

The fundamental purpose of the Customer Success Consultant is to sustain and grow software customer contracts by guiding the customer from early to mature software usage.

Furthermore, the purpose of the role is to ensure that the customers get the value and deliverables defined by our service offering.

The key purpose of this role is summarised as follows:

• Ensure a smooth handover is done from Sales to Operations;
• Ensure the client is onboarded in a timely manner and has everything they need;
• Managing and facilitating any and all training aspects, from free training sessions to additional premium training;
• Ongoing software account management including hyper-personalised monthly check-ins, quarterly reviews to track progress to success; and advisory consulting.

Added to the above the Customer Success Consultant is responsible for managing and ensuring exemplary relationships between DotActiv and its customers. It is their role to identify opportunities for account growth whilst guiding the customer towards mastering the full DotActiv product suite.

Responsibilities

Specific tasks that a Customer Success Consultant is responsible for include:

1. Working with Operations Managers and Sales Consultants to meet client objectives;
2. Actively source and identify development potential in accounts by studying current business; identifying and evaluating additional needs, and analysing opportunities.
3. Actively identify operational and technical obstacles within software customer accounts and provide appropriate resolutions.
4. Perform billing reviews and provide recommendations for improvements.
5. Develop and maintain a productive relationship with customers.
6. Understand customer needs and provide business solutions.
7. Resolve customer problems in a timely manner.
8. Initiates and supports the sales processes by building relationships, understanding the qualifying potential and proposing and securing appropriate upgrade packages with the support of the relevant Operations Manager or Sales and Marketing Manager, as the case may be.
9. Develops sales opportunities;
10. Continuously explains product and service enhancements, bug fixes, and additions, and introduces new products and services.
11. Manage the day-to-day needs of customers by being an advisory consultant.
12. Provide excellent customer service to ensure customer satisfaction.
13. Attend team meetings regularly.
14. Report on churn and expansion of software accounts.

A great attitude is what is most important and the next most important thing we will expect is an “always learning” mindset.

Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

Education and Experience:

• Relevant account management, customer success/ experience management, and/or sales experience would be preferred;
• A Consumer Science or Commerce degree or similar degree at a recognised and accredited university is beneficial;
• A good understanding of English (You must be able to speak, read and write at a

business proficiency level);

• Proficiency in another language such as Spanish, French, or any other international language would be beneficial.

Knowledge and Computer Skills:

• Must be a confident communicator and presenter.
• Must possess excellent verbal and written communication skills.
• Must possess excellent organisational and planning skills.
• Be proactive, reliable, responsible and accurate with an attention to detail.
• Possess the ability to keep the information confidential.
• Ability to work in high-stress environments.
• Self-motivated with a positive and professional approach to management.

Here’s what you can expect from DotActiv as a Customer Success Consultant:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R25k, depending on your qualifications and experience.
• You’ll work remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
• We will offer you a strategic developmental path specific to your circumstances, allowing you to grow your career with us.

Are you a proven leader in Customer Relations or Retentions with a track record of driving performance and implementing efficient processes?

Our client in Paarl is looking for a hands-on manager to lead a high-performing retentions team, ensuring timely payments, service excellence, and consistent results in a fast-paced environment.

Requirements:

• 3 – 5 years’ experience in a similar role
• Tech-savvy, able to navigate and utilize various software programs effectively (e.g., Freshdesk, FinWise, Google Sheets)
• Proficiency in ticketing systems is required
• Strong leadership and communication skills with a hands-on approach to problem-solving
• Proven experience in customer relations or client services, preferably in financial services or collections
• Analytical mindset with the ability to interpret data and translate it into actionable insights
• Familiarity with reporting tools and systems

Duties and Responsibilities:

• The CR Manager is expected to demonstrate strong managerial capabilities by actively supervising and guiding staff within the department, ensuring productivity, accountability, and team cohesion
• Managing and monitoring all customer tickets to prevent overdue issues
• Develop and implement standard operating procedures (SOPs) to minimise overdue and unresolved tickets
• Effectively structure upcoming payments and drive the conversion of unpaid at a high success rate, closely monitoring verified strike dates to ensure timely collections and accurate payment tracking
• Ensure that all team members are properly trained and continuously upskilled to meet performance standards
• Ensure that document collection is prioritized and executed efficiently
• Oversee the handling of cancellations with the objective of retaining clients
• Implement strategies and objection-handling techniques to minimize cancellations and maximize client retention rates
• Monitor and report daily call statistics to track individual and team performance, identify productivity trends, and address areas of concern promptly
• Conduct regular one-on-one sessions with department members
• Accurately calculate commission payments based on performance metrics, ensuring fairness, transparency, and alignment with company policies
• Analyse performance metrics from the previous day to identify trends and areas for improvement

Role Overview

Our client is a modern feature-rich full-cycle insurance policy administration system designed for insurers MGAs and brokers seeking to optimise their processes accelerate product launches and enhance connectivity. Their cloud-based no-code platform transforms the administration of insurance delivering a seamless user experience across policy claims and billing functions.

The Customer Success Manager (CSM) plays a critical role in ensuring that clients derive maximum value from our clients solutions and services. The CSM is responsible for developing trusted long-term relationships by aligning their support efforts with each clients business objectives and operational priorities.

The key focus of the role is to support delivery proactive service management and strong client engagement while identifying and raising opportunities for further enhancement of services and solutions.

• Full Time / Permanent
• Location: Johannesburg
• Workplace: Hybrid (2 days in office)

• Prior experience in a client-facing support or account manager role preferably within a software or technology environment.
• A strong understanding of support delivery frameworks or service-level agreement management.
• An understanding of Agile delivery models and sprint-based planning
• Hands-on experience with ticketing and collaboration tools (for example Jira and Confluence)
• Proficiency in Microsoft Office specifically Word Excel PowerPoint and Teams
• Prior experience in insurance or financial services environments will be an advantage but not a minimum requirement.
• Monthly onsite visits at clients offices will be required which may include some national travel.
• You have excellent interpersonal and communication skills which enable you to effectively engage and build professional relationships with a range of internal and external stakeholders.
• A composed and professional individual you inspire confidence and trust in the stakeholders you engage with.
• You are solutions-oriented with good conflict management and negotiation skills.
• You are resilient and adaptable to change.

Build and maintain client relationships

• Develop and nurture strong trust-based relationships with key client stakeholders.
• Understand client business strategies and align our support efforts accordingly while working within the overall our clients framework and strategy.

Client support planning

• Coordinate the resolution of support tickets and ensure adherence to service level agreements.
• Facilitate the prioritization of incidents and feature requests.
• Manage escalations and maintain timely communication with clients regarding the progress.
• Keep clients informed about system updates enhancements and changes to support processes.

Client engagement and retention

• Conduct regular check-ins and strategic reviews with clients through planned Steerco meetings
• Support the onboarding of new clients and / or client representatives to ensure a smooth transition

Support Service and efficiency

• Monitor and report weekly on client service metrics to ensure continued alignment with expectations.
• Ensure client support delivery is efficient while aligning with the sprint structure and service level agreements.
• Act as a liaison between clients and the technical teams to translate business needs into actionable tickets.
• Participate in the daily standups to review incident feedback feature prioritization and ensure weekly updates are provided to clients.
• Support and maintain accurate client health scores and engagement statuses

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

Manager – Customer Success

About the Role :

We are seeking a dynamic and experienced Manager of Customer Success to lead a team of Customer Success Advocates (CSAs) responsible for executing scaled digital strategies and customer engagement. This pivotal role drives customer satisfaction, retention, and growth by leveraging automation, data-driven insights, and scalable processes while maintaining a human touch. The ideal candidate will have a strong background in customer success and scaled engagement strategies, with a proven ability to manage and inspire teams. They will be adept at balancing automation with personalized interactions to deliver exceptional customer experiences at scale.

What You’ll Do

Team Leadership and Management

• Lead and support a team of Customer Success Advocates, ensuring they have the tools and guidance to deliver both automated and face-to-face engagement strategies effectively.
• Foster a collaborative, high-performing team culture focused on customer success and continuous improvement.
• Set clear objectives and provide regular coaching and feedback to help team members develop and excel.

Scaled Digital Strategy Execution

Customer Engagement and Retention

Cross-Functional Collaboration

Data-Driven Decision Making and Process Improvement

What We Are Looking For :

What We Bring :

Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!

Our Hybrid Model : We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person :

T he RSA base salary range for this position is base R 720 000,00 - R1 080 000,00 + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered

LI-YK1

• Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently.
• Attending any missed calls, emails and Chat messages.
• Dealing with customer complaints in a professional manner.
• General customer service support.
• Online customer support for Hubtiger

• Have 2+ years of relevant work experience.
• Have a proactive approach when it comes to dealing with clients.
• Be highly motivated and positive.
• Work well within a team environment.
• Have strong communication skills at all levels.
• Be eager to learn the products and daily processes to become an expert on the topics.

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.