332 Customer Success jobs in South Africa

Location: Remote

Experience Required: 4+ years in Customer Success within SaaS-based companies

Woliba is a leading SaaS platform that streamlines People Operations and enhances employee wellbeing through an all-in-one, modular solution. Our mission is to help organizations build thriving workplace cultures by delivering innovative, easy-to-use tools for HR teams, leaders, and employees worldwide.

Were looking for an experienced Customer Success Manager (CSM) to own and grow relationships with our customers, ensuring they achieve measurable success using Wolibas platform. This is a fully remote position, working with clients primarily in the United States, and requires a proactive, relationship-driven professional with a strong SaaS background.

• Serve as the trusted advisor and primary point of contact for an assigned portfolio of clients.
• Lead strategic onboarding plans to ensure smooth implementation and time-to-value for new accounts.
• Drive product adoption, engagement, and satisfaction through regular check-ins, QBRs, and success planning.
• Develop a deep understanding of each clients goals, challenges, and business objectives.
• Collaborate with product, support, and sales teams to ensure customer feedback informs roadmap decisions.
• Proactively identify at-risk accounts and implement retention strategies.
• Partner with Sales on renewal and expansion opportunities.
• Monitor key account health metrics and prepare executive-level reports for clients and internal stakeholders.

• 4+ years in a Customer Success or Account Management role within SaaS companies.
• Proven track record managing US-based accounts, preferably mid-market to enterprise level.
• Strong understanding of SaaS onboarding, adoption, retention, and expansion best practices.
• Excellent English communication skills (verbal and written).
• Strong analytical skills with the ability to translate customer feedback into actionable insights.
• Comfortable working independently in a fully remote environment.
• Tech-savvy, with proficiency in CRM systems, customer success platforms, and virtual meeting tools.

• Experience in HR tech, employee engagement, or wellbeing software.
• Background working with global, distributed teams.
• Familiarity with tools like HubSpot, Gainsight, ChurnZero, or similar.

• Fully remote, flexible work environment.
• Opportunity to join a growing SaaS company making a global impact.
• Professional development and learning opportunities.
• Competitive salary aligned with experience and location.

Join to apply for the Customer Success Agent role at OneDayOnly.co.za .

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

You're not just a customer service agent, you’re a problem-solving powerhouse. You take real pride in your work, thrive in a high-energy environment, and own every task you take on. With a keen eye for accuracy, a healthy dose of empathy, and rock-solid professionalism, you turn customer queries into positive experiences - all while bringing good energy and a calm, can-do attitude.

You're proactive and perceptive, spotting potential issues before they escalate. You’re not afraid to speak up, pitch in, or reach across departments to get things sorted. You don't pass the buck - you roll up your sleeves and find solutions. Friendly, reliable, and people-savvy, you're a natural team player who values clarity, collaboration, and mutual respect.

• Handle customer queries across multiple platforms with accuracy, urgency, and empathy.
• Understand the deal, the product, and the pain point - then resolve it quickly and professionally.
• Communicate clearly and proactively with the customer and internal teams to avoid delays or dropped balls.
• Work closely with other internal departments to get the information or support needed to resolve issues.
• Spot trends in customer queries or product issues and raise them with the relevant teams before they snowball.
• Use time wisely, manage priorities well, and always look for ways to work smarter.
• Record and share feedback where necessary to ensure issues don’t repeat.
• Take ownership of your KPIs - and always aim to exceed expectations.
• Jump in to support your teammates and the broader business when needed.

• Matric certificate
• 2+ years in customer service, ideally in eCommerce
• Experience using a ticketing system like Zendesk
• Excellent verbal and written communication skills - clear, friendly, professional
• Strong attention to detail and a flair for solving problems
• High adaptability, emotional intelligence, and a calm approach under pressure
• Comfortable learning new tools and tech quickly
• A positive, can-do attitude and a genuine passion for helping people
• Strong organisational and multitasking skills
• A proactive mindset - you notice things, raise flags, and follow through

We’re not your average eCommerce company. We move fast, think big, and enjoy a good laugh along the way. If you’re ready to bring your A-game, make an impact, and work with an incredible team, we want to meet you!

• Entry level

• Full-time

• Other

• Retail

ZAR18,000.00/yr - ZAR25,000.00/yr

At DotActiv, we pride ourselves on providing the South African retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-round better experience. The purpose of our existence is: "To accelerate the world's transition to retail sustainability through category management that simultaneously delivers remarkable performance, exceptional shopping experiences and meaningful strides towards sustainability." Software account management is a post-sales customer success role that focuses on nurturing client relationships. Customer Success Consultants have two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them.

The role of the Customer Success Consultant is to study signed customer contracts, be the main point of contact for the client and their voice within DotActiv, build project plans specifically relating to the respective contracts and their journey maps, manage those projects, identify growth and solution opportunities, explore the opportunities of contract renewal, upsells and cross-sells, and ensure that contracts are properly closed-out.

The fundamental purpose of the Customer Success Consultant is to sustain and grow software customer contracts by guiding the customer from early to mature software usage. The role also ensures that the customers get the value and deliverables defined by our service offering.

The key purpose of this role is summarised as follows: The key purpose of this role is to sustain and grow software customer contracts by guiding the customer from early to mature software usage.

• Ensure a smooth handover from Sales to Operations
• Ensure the client is onboarded in a timely manner and has everything they need
• Manage and facilitate training, from free training sessions to additional premium training
• Ongoing software account management including hyper-personalised monthly check-ins, quarterly reviews to track progress to success; and advisory consulting
• Identify opportunities for account growth and guide the customer toward mastering the full DotActiv product suite
• Working with Operations Managers and Sales Consultants to meet client objectives
• Actively source and identify development potential in accounts by studying current business; identifying and evaluating additional needs, and analysing opportunities
• Actively identify operational and technical obstacles within software customer accounts and provide appropriate resolutions
• Perform billing reviews and provide recommendations for improvements
• Develop and maintain a productive relationship with customers
• Understand customer needs and provide business solutions
• Resolve customer problems in a timely manner
• Initiates and supports the sales processes by building relationships, understanding the qualifying potential and proposing and securing appropriate upgrade packages with the support of the relevant Operations Manager or Sales and Marketing Manager, as the case may be
• Develops sales opportunities
• Continuously explains product and service enhancements, bug fixes, and additions, and introduces new products and services
• Manage the day-to-day needs of customers by being an advisory consultant
• Provide excellent customer service to ensure customer satisfaction
• Attend team meetings regularly
• Report on churn and expansion of software accounts

A great attitude is what is most important and the next most important thing we will expect is an "always learning" mindset.

Besides these critical ingredients, you will need to possess or be willing to acquire (with our help) the following skills and abilities:

• Education and Experience:
  • Relevant account management, customer success/ experience management, and/or sales experience would be preferred;
  • A Consumer Science or Commerce degree or similar degree at a recognised and accredited university is beneficial;
  • A good understanding of English (You must be able to speak, read and write at a business proficiency level);
• Knowledge and Computer Skills:
  • Must be a confident communicator and presenter
  • Must possess excellent verbal and written communication skills
  • Must possess excellent organisational and planning skills
  • Be proactive, reliable, responsible and accurate with an attention to detail
  • Possess the ability to keep the information confidential
  • Ability to work in high-stress environments
  • Self-motivated with a positive and professional approach to management

• You'll receive a starting monthly Cost to Company salary of between R18k and R25k, depending on your qualifications and experience
• You'll work remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training)
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
• We will offer you a strategic developmental path specific to your circumstances, allowing you to grow your career with us.

• Entry level

• Full-time

• Customer Service

• IT Services and IT Consulting

Strategic People Partner | Aligning HR strategy with business growth | Building high-performance cultures

As a Customer Success Engineer , you will act as a key liaison between CubeSpace’s customers and internal teams. Rather than being the technical expert yourself, your primary role will be to facilitate and coordinate support queries, ensuring that the right questions are asked, the right experts are engaged, and the right answers are delivered clearly, accurately, and sensitively to the customer.

Support queries may range from documentation clarifications to troubleshooting during in-orbit commissioning. Many will involve multiple iterations of feedback and cross-departmental collaboration. Your ability to manage these threads, keep things moving, and maintain clarity throughout is essential to our customers’ success and ours.

This role is perfect for someone who combines strong technical comprehension with excellent communication, coordination, and follow-through.

• Act as the first point of contact for incoming post-sale support queries.
• Gather the necessary information from customers and ask clarifying questions to frame their requests accurately.
• Work with relevant technical specialists to gather responses, then repackage and communicate feedback in a clear, customer-appropriate, and commercially sensitive manner.
• Manage the support mailbox and ticketing system, ensuring queries are logged, tracked, followed through, and closed effectively.
• Maintain and update internal support documentation (e.g., FAQs, living playbook) and help identify areas for process or documentation improvement.
• Support the Customer Success Lead in day-to-day order management tasks, such as client mission overview reviews, handovers between Sales and Production, return facilitation, and documentation handling.
• Help implement and optimize Customer Support software tools as the team scales.
• Proactively build product knowledge and technical literacy over time to reduce reliance on the broader team for resolving routine support enquiries.
• Ability to understand and communicate technical topics clearly and confidently (without being the subject matter expert).
• Strong organizational skills and the ability to manage multiple, concurrent threads and deadlines.
• Excellent verbal and written communication in English.
• Excellent problem solver and logical thinker.
• Comfortable working independently and taking ownership of open queries.
• Team-first mindset with the humility to facilitate rather than control.
• Cultural sensitivity and professionalism in working with a global customer base.
• Commitment to accuracy, consistency, and high standards of service.

• Background in control engineering.
• Familiarity with satellite systems or space mission operations.
• Previous experience in customer-facing, support, or coordination roles.
• Experience with ERP, CRM, or ticketing systems.
• Fluency in additional languages.
• General passion for space and the industry’s direction.
• Software background and coding ability.
• Contribute to global space missions by playing a critical role in customer support success.
• Gain exposure to advanced space technologies and diverse satellite programs.
• Join a fast-growing, internationally recognised company at the forefront of the satellite control industry.
• Work in a collaborative and mission-driven environment where your coordination skills truly make a difference.

• Mid-Senior level

• Full-time

• Customer Service, Information Technology, and Administrative
• Industries IT System Training and Support

The Customer Success Consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant partners with the customer's Account Manager to drive mutual success and achieve overall customer satisfaction.

The Customer Success Consultant proactively engages with an assigned portfolio of customers by engaging them as a trusted advisor. They develop a deep understanding of customers’ recruitment and development strategy and business objectives to drive the use of the Pnet solutions. The Customer Success Consultant strives to drive high level customer value realization.

A dynamic team passionate about ensuring our products and services come to life within our customers' businesses. They are committed to showing our customers real value and return on their investment. The Customer Success team plays a pivotal role in customer retention, satisfaction, and building long term relationships. From ensuring a smooth customer onboarding to educating them on how our solution can benefit their employee value proposition, this team always goes beyond.

• Develop and implement account strategies and consumption plans that drive customer outcomes.
• Build trusted relationships with customers to support value-based consumption focused activities.
• As a Customer Success Consultant, you are expected to have a strong relationship with the Sales teams as well as other critical functions in the business to ensure mutual success with our customers.
• Monitor SLA performance and maintain a high level of customer satisfaction.
• Engage with STST as well as relevant subsidiary organisations to leverage expertise as needed.
• Leverage data & tools to track and manage targeted adoption and consumption activities.
• Act as point of escalation for customer account issues.
• Contribute to library of success plays and best practices to further grow Pnet’s ability to drive customer success.
• Engage with customers to do regular value realization assessments and advise on optimal utilization of their investment.
• Stay knowledgeable on customer’s industry, business strategy, business line strategy, and market conditions.
• Orchestrate success resources across PNet to accomplish customer's desired outcomes.
• Provide customer advocacy and act as voice of the customer providing feedback to appropriate PNet stakeholders.
• Identify and mitigate risks to current and future reoccurring revenue.
• Be the customer's strategic expert to share industry trends, best practices, competitive insights, and product roadmap.
• Coach customers to ensure they are leveraging all available resources.

• Matric / Higher Certificate
• A minimum of 3 years’ customer management experience.
• Excellent knowledge of the MS Office suite.
• Intermediate to Expert level experience on Excel.
• Knowledge of ERP/CRM Systems would be advantageous.
• SAP knowledge will be an advantage.

Pnet is an equal opportunity employer. Please note that if you have not heard from us within 2 weeks, your application has been unsuccessful.

Our Client is looking for a Customer Success Executive, located in Midrand.

Main Purpose:
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success.

Responsibilities:

1. Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
2. Acquire a thorough understanding of key customer needs and requirements.
3. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportunities.
4. Identify and capitalize on opportunities to cross-sell additional products or services to existing clients.
5. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives.
6. Ensure the correct products and services are delivered to customers in a timely manner.
7. Serve as the link of communication between key customers and internal teams.
8. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
9. Play an integral part in generating new sales that will turn into long-lasting relationships, including cross-selling and upselling to new clients.
10. Proactively identify and pursue upselling opportunities by understanding client goals, challenges, and market trends.
11. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics, highlighting cross-selling and upselling achievements.
12. Manage clients in line with size of account allocated.

1. Diploma or degree in a business-related field, such as business administration, marketing, or sales.
2. ICT sector certification/knowledge (i.e., Microsoft, AWS, Salesforce) advantageous.

1. 3 years’ experience in a similar role.
2. Have a strong understanding of technology, industry trends, and the needs of clients within the ICT sector preferred.

1. CRM knowledge (i.e., Monday.com, Salesforce).
2. Microsoft suite.

R 3000 - R 35000

Join to apply for the Customer Success Associate role at Black Swan Data .

Black Swan Data is a leading provider of data, software, and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of CPG brands like PepsiCo and General Mills.

We are a values-driven company that is committed to our employee’s wellbeing and growth. We believe that our people are our greatest asset, and we want to create an environment where they can thrive.

The Customer Success Associate role is an excellent entry point into client relationship management at Black Swan. This role focuses on learning the fundamentals of client success while providing essential support to ensure client satisfaction and platform adoption. Working closely under the mentorship of Account Directors and Customer Success Managers, the Customer Success Associate will gain hands-on experience in the market research industry while contributing to positive client experiences and account health.

Customer Success Associates support the execution of client engagement strategies, assist with Trendscope Analyst hours deliverables, and help monitor platform usage to support proactive client management. This role provides a strong foundation for career growth in client success and account management within the insights sector.

The ideal candidate will be eager to learn, demonstrate strong service orientation, and possess excellent communication skills. This position offers significant professional development opportunities for individuals looking to build their career in client success within the market research industry.

• Support in maintaining relationships with Black Swan's key global CPG clients, ensuring responsive and professional service delivery


• Conduct and produce Trendscope Analyst reports, including analysis and PowerPoint presentation preparation


• Maintain accurate client records and communication logs to support account management activities


• Monitor and report on Trendscope usage patterns, Analyst hours consumption, and client satisfaction metrics and identify potential risks or optimization opportunities


• Assist in the execution of account plans and client engagement strategies developed by Account Directors and Customer Success Managers


• Coordinate with Datasets teams to ensure ongoing expansion of Black Swan’s category datasets


• Proactively identify opportunities to enhance client experience and share insights with Customer Success Managers and Commercial Leads


• Contribute to client communications and participate in client meetings as directed by Customer Success Managers


• 1-2 years of experience in client service, customer success, or related roles; exposure to the insights or market research industry is a plus but not required


• Strong analytical skills with ability to synthesize information and produce clear insights


• Detail-oriented with excellent organizational and time management abilities


• Demonstrated ability to work collaboratively and support team objectives


• Proactive mindset with strong problem-solving capabilities


• Bachelor's degree preferred, ideally in business, marketing, or related field


• Eagerness to learn about CPG industry trends and market research methodologies


• Professional communication skills and strong willingness to develop expertise in client-facing situations

We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital.

We have made a difference at our core and that is embedded in our values.

• We believe in long-term partnerships through transparency and honesty.


• We believe in leaving the world in a better place than we found it.


• We believe anyone can achieve great things. We do not put people in boxes.


• We listen more than we talk.


• We think 10% crazy is just about right!


• Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it.

• Hybrid Working – 2 days in the office per week (Thursday being our whole company connection day in the office). Some roles will also be eligible to apply for 100% remote working.


• Career Development - At Black Swan, we prioritise your development. We break new ground daily - and that provides every Swan with the opportunity to build career-defining skills and experience.


• Working environment - Because you spend 60% of your time at work, we try to make it enjoyable! You will benefit from our global benefits: staff referral scheme, wellness day, development day, flexible working, internal and online training initiatives, volunteering opportunities at whiteswan.org.uk, birthday half day, social events, and a flexible leave policy.


• Exciting Clients and Projects - We work with some of the world’s most pioneering CPG brands, and operate at the cutting-edge of our industry, solving our clients' problems with technology.


• Talented Teams - We employ the best talent in the market – as a Swan you will be exposed to highly skilled and multi-disciplined teams across 3 continents.

• Associate

• Full-time

• Analyst, Research, and Training

• Market Research

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Advocate (Digital)

What You’ll Do :

• Share ownership of a high volume of pooled Global SMB accounts; understand customer goals and challenges and provide scaled solutions and recommendations to map their journey to value realization.
• Develop a technical understanding of Mimecast’s core product suite and use this to assist with the design and delivery of 1 : M customer deliverables, supporting adoption and feature utilization at scale.
• Proactively monitor customer health and performance metrics across the base, identifying opportunities for improvement, risk mitigation, and churn prevention.
• Collaborate with internal teams in Sales, Professional Services, Renewals, and Support to ensure an optimal customer experience.
• Represent the voice of the customer, providing insights and feedback to senior stakeholders in Customer Success, Product, and Support.

What You’ll Bring :

• 2-5 years of experience in a Customer Success or Account Management role within a SaaS or technology company, preferably within a high-volume segment.
• Strong customer, partner, and market orientation in software and subscription services.
• Technically savvy: able to learn new technology and keep up with system enhancements.
• Analytical mindset with the ability to leverage data for decision-making.
• Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
• Ability to collaborate and plan strategically with sales teams to directly contribute to GRR and D&C.
• Strong verbal and written communication skills.
• Experience in a SaaS company within the cybersecurity space is preferred.
• Familiarity with Salesforce CRM, Gainsight, and other Customer Success tools is desirable.

Considerations :

• The customer base is global; CSAs may need to work outside regular RSA hours to accommodate international customer meetings.

What We Bring

Join our team to accelerate your career, working on impactful projects in a dynamic environment that recognizes your achievements.

Our Hybrid Model : We offer flexibility through our hybrid working model, combining collaborative in-office days with remote work. Employees are expected to work in the office at least two days per week to foster collaboration, innovation, and community connections.

LI-YK1

The RSA base salary range for this position is R348,000 - R576,000 annually, plus benefits. This range reflects the minimum and maximum for new hires and may include bonuses and other benefits. Salary offers depend on role, level, location, individual capabilities, and experience.