Explore customer service job opportunities, a sector experiencing consistent demand across various industries. These roles often involve direct interaction with clients, addressing inquiries, resolving issues, and providing support. Customer service positions are available in diverse settings, from call centers to retail environments, and require strong communication and problem-solving skills. 219 Customer Service jobs in South Africa
Lead Retail Sales Associate 1023 Southbridge St Worcester, MA 01610
Job Viewed
Job Description
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
If you’re interested in joining our mission, click the below links to join our team today!
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
JOB SUMMARY
The Lead Wellness Advisor of Sunnyside* Worcester, MA will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience. Lead Wellness Advisors assist in the onboarding and training of new hires and uphold adherence to state and company rules and regulations.
At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As a Lead Wellness Advisor, you will have:
- Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching.
- The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting.
- Skills in conflict resolution, self-discipline, critical thinking and problem solving.
- Skills in interviewing, talent selection and talent management of hourly team members.
- Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!
Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays.
WHO YOU ARE
- You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success.
- You enjoy people! Consulting our customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty.
- You are resilient and agile! You use challenges as opportunities to acquire or master skills!
- You inspire others! You are a leader who has a passion for supporting and teaching team members!
- You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing
CORE JOB DUTIES
- Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
- Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
- Apply effective selling and cross-selling techniques to build baskets.
- Verify proper documentation, and ID for customers.
- Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
- Label and package customer orders.
- Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
- Investigate any cash, POS or product discrepancies and escalate/record appropriately.
- Troubleshoot technical issues or glitches in POS system.
- Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
- Perform routine inventory counts of all products.
- Ensure product stock is organized and meets compliance regulations
- Assist managers with organizing sales floor merchandise and product displays
- Ensure security measures and safety compliance in the store according to Company SOPs.
- Assist in keeping the store an organized and clean environment for customers and team
- Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.
- Escalate all employee relations issues in a timely manner to management.
- Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- High School Diploma or equivalent.
- 1-2 years’ experience in customer service; cannabis experience preferred.
- Flexibility to work shifts that may include opening, closing, weekends, and holidays.
- Excellent customer service skills and ability to engage with customers.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to learn and understand cannabinoids and how they interact with the human body
- Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.
Pay Range
$18.50 - $18.50 USD
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read theCalifornia Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in theSunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by Reporting a Scam:Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.
Please note that Cresco Labsdoes not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages. We are working diligently to block this from happening.Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you 21 years or older? * Select.
Are you legally authorized to work for any employer in the U.S? * Select.
Will you now, or in the future, require sponsorship for employment visa status? * Select.
LinkedIn Profile
How did you hear about us? * Select.
Select which of the following applies: * Select.
What is your desired compensation? *
Do you have any relatives, or know anyone currently employed with Cresco Labs? If so, who? *
If you require reasonable accommodations to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please inform us at any point during the interview process. We will work with you to make all reasonable accommodations, at this time will you be requesting an accommodation? *
While we will do our best to accommodate scheduling preferences, they are not guaranteed, and individual shifts may vary to meet business needs. All schedules are communicated 2 weeks in advance. Please provide specific days and/or times which you prefer not to be scheduled: *
Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Sunnyside*’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select.
Voluntary Self-Identification of DisabilityForm CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .
How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or serious difficulty hearing
- Diabetes
- Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
- Epilepsy or other seizure disorder
- Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
- Intellectual or developmental disability
- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
- Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
- Short stature (dwarfism)
- Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-LjbffrJob No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Service
Posted 8 days ago
Job Viewed
Job Description
Customer Service
Posted 16 days ago
Job Viewed
Job Description
A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.
Responsibilities:
- Receive production requests and prioritise accordingly to meet deadlines
- Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
- Work with production staff and sales staff to ensure customer expectations are met
- Manage account services through quality checks on client products and follow-up with timeous communication
- Coordinating delivery schedules, arranging collections, installations of products and services
Required:
- Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
- Aptitude to learn quickly
- Must be able to multi-task
- Must be able to work independently
- Excellent written and communication skills
- Strong customer service skills
- Detail oriented, organised, and deadline-driven
- Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
- Previous project management experience will be an advantage
- Must have driver's licence and own transport
If you meet the above requirements please send Cv's to '>
Customer Service
Posted 20 days ago
Job Viewed
Job Description
Remuneration: R12,600
Monthly bonus: R2,000
The most important requirements for this role:
- You must have and love a cat.
- Be able to work 2 Sundays per month
- At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
- You must have a fast broadband connection with good upload and download speed.
- You must be able to communicate effectively in English to customers from the UK.
- You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.
About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.
Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:
- Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
- A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
- Strong computer literacy, ensuring you can navigate various software and systems with ease.
Requirements:
To successfully perform the role of a home-based customer service representative, you will need:
- A quiet office space at home, free from distractions, with a reliable fibre internet connection.
- A laptop or desktop computer that meets our technical specifications.
- Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.
If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to with the reference: CC07/07 in the title.
We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your
Customer Service Administrator
Posted today
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
The ideal candidate will be a team focused, mature and pleasant person with great customer interaction who will be required to complete multi-level tasks in a professional and timely manner.
Responsibilities
- Processing of claims
- Interaction with customers
- Reconcile debtors efficiently
- Processing of receipts
- Assistance in creating files, quotes and invoices
- Strong product knowledge
- Assistance in selection of eyewear
Qualifications
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Excellent written and verbal communication skills
- Ability to multi-task, organize, and prioritize work
- Experience with Optimax will be advantageous
- Prior experience with debtors
- Integrity and honesty
- Marketing experience will be an added bonus.
- Seniority level Entry level
- Employment type Full-time
- Job function Administrative and Customer Service
- Industries Health and Human Services
Referrals increase your chances of interviewing at FAIZAL MOHAMMED by 2x
Get notified about new Customer Service Administrator jobs in Ermelo, Mpumalanga, South Africa .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Consultant
Posted today
Job Viewed
Job Description
To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc.) by facilitating query resolution, processing customer requests, and managing customer expectations.
Responsibilities :
- Drive significant growth and profitability in the context of cost management.
- Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
- Engage with customers professionally as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customer requests efficiently and effectively.
- Resolve all customer queries within agreed timelines.
- Build and maintain relationships with internal and external parties to support the business strategy.
- Maintain expert knowledge of products, including pricing, application procedures, processing, and timelines, to achieve relevant product and service targets.
- Provide efficient administrative support through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
- Comply with governance standards in terms of legislative and audit requirements.
- Track, control, and influence business activities to increase sales and service efficiencies.
- Manage personal development to enhance competencies.
Customer Service Consultant
Posted today
Job Viewed
Job Description
Service Consultant | Fixed Term Contract Position
Position: Service Consultant | Talent Pool
Location: Johannesburg – Roodepoort
Job Classification: Permanent
Remuneration Package: Market Related
The AfroCentric Group is continuously seeking individuals with expertise in the relevant field. To streamline talent acquisition, we invite motivated, talented, and diverse candidates to apply. Qualified candidates will undergo a fair Screening Process and Pre-Employment Background Verifications .
Role Description:
We are looking for a dedicated Service Consultant to deliver exceptional client service and quality. You will follow established procedures, collaborate with peers and leaders, and ensure compliance with legal, statutory, and regulatory standards. Addressing operational risks and governance issues is also crucial.
As a brand ambassador, you will enhance our brand presence and contribute to departmental cost savings to meet financial goals. Your empathetic approach will help understand and address customer needs, support their journey, and resolve issues sensitively. You will manage service requests across channels, educate stakeholders on digital tools, and provide a seamless customer experience.
You will strive for excellence in customer experience by delivering accurate information, identifying improvement areas, and collaborating for continuous enhancement. Working with team members, you will meet delivery objectives, resolve performance issues, and support successful service delivery.
Staying updated on operational changes, you will meet quality standards and identify opportunities for improvement. You will perform within human capital frameworks, engage in development and mentoring, support diversity, and align with Afrocentric values. Maintaining active relationships with customers and stakeholders, you will address complaints per policies and procedures, ensuring satisfaction.
Experience and Qualifications
- 2 years of Healthcare Operations experience
- 1–2 years of Customer Service experience
- Matric, Higher Certificate / NQF Level 5 (1–3-year certification course) recommended
Competency Requirements:
Knowledge
- Customer preferences and personality styles
- Health legislation and regulations
- Healthcare facilities industry
- Customer service operations
- Health Care Industry
Skills
- Engagement coping
- Customer engagement
- Active listening skills
- Strong written and verbal communication skills
- Administration
- Customer care
- Microsoft Office Suite
- Problem-solving and decision-making skills
- Time management skills
- Numerical ability
- Computer technology skills
Customer Service Administrator
Posted today
Job Viewed
Job Description
Our client based at the Airport requires your dynamic personality, excellent grooming and presentation skills to manage day to day client interactions with clients professionally.
Shift hours and must be able to work alternate weekends.
Own transport highly advantageous.
Salary: R12k negotiable dependent on experience.
Requirements:
- Matric and 10 years admin and customer service experience
- Unendorsed driver’s license essential
- Own vehicle preferable
- Very well groomed with excellent communication skills
- Professionally well spoken a must!
- Proven track record, experience in car rental or similar advantageous
- Must be willing to work overtime when the need arises
- Driven to work towards incentives based on top of salary
Duties and Responsibilities:
- Manage the daily incoming enquiry calls professionally
- Guide the client on the product offering
- Ensure that the image of the company Brand is maintained at the Branch
- Face to face dealing with customer queries and solving any problems that could arise
- Manage invoicing and payments
- Manage general administration duties
- Follow up that the company expectations have been met
- Ensure the company standards are always met
- Complete reports that are required by Head Office
Be The First To Know
About the latest Customer service Jobs in South Africa !
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Customer Operations · Cape Town (South Africa)
Customer Service ManagerWho we are
Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.
We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually.
We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.
Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.
We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.
We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast.
Grow With Us.
As the Customer Service Manager, you will play a pivotal role in leading our team through an exciting and strategic evolution. Historically focused on delivering exceptional customer service excellence, your primary mission will be to spearhead the transformation of our team into a proactive Merchant Success Centre. This involves moving beyond reactive problem-solving to proactively engaging with our merchants, understanding their business goals, and providing strategic support that drives their growth and maximises their long-term value through the Merchant Success Centre.
This role will require you to collaborate with the Head of Customer Support: defining, implementing, and optimising strategies that not only resolve issues efficiently but actively contribute to merchant retention, engagement, and the overall success of their ventures on our platform. This leadership role demands a strategic operator who can inspire and empower a team to become trusted advisors, ensuring our merchants thrive.
Formulate and implement comprehensive Merchant Success strategies that drive retention, growth, and satisfaction through proactive engagement models and value realisation frameworks.
Foster a culture that prioritises long-term merchant partnerships over transactional support, ensuring seamless transition from reactive support to proactive partnership.
Collaborate cross-functionally with Sales, Product, Marketing, and Tech teams to ensure a unified approach to merchant satisfaction and success.
Recruit, onboard, mentor, and develop a high-performing team capable of acting as trusted advisors and proactive success enablers.
Provide regular coaching and performance feedback, empowering team members to master both traditional service excellence and advanced merchant success methodologies.
Partner with the Enablement team to design targeted learning experiences and create career development pathways that support ongoing skill development and staff retention.
Oversee daily operations of the Merchant Success Centre, ensuring efficient workflows and timely resolution of merchant inquiries.
Develop and implement scalable processes, tools, and best practices that enhance the merchant experience and improve team productivity.
Act as escalation point for critical merchant issues, ensuring swift resolution whilst maintaining focus on long-term merchant health.
Monitor comprehensive KPIs including traditional metrics (AHT, FRT, CSAT, NPS, SLAs, QA) and strategic Merchant Success metrics (retention rate, churn rate, activation rates, feature adoption, LTV, expansion revenue).
Utilise advanced data analytics to identify trends, patterns, and root causes impacting merchant health and growth, using insights to formulate targeted success initiatives.
Prepare detailed reports on operational performance and merchant success strategy effectiveness, presenting findings to senior management with actionable recommendations for continuous improvement.
Establish clear, achievable goals and benchmarks for all KPIs based on historical data, industry best practices, and organisational objectives.
Gather merchant feedback to inform product development, marketing initiatives, and overall business strategy, acting as the voice of the merchant within the organisation.
Minimum 10 years managing customer support teams in contact centre environments with a proven track record in high-pressure situations
Demonstrated experience in strategic transformation projects and cross-functional collaboration (minimum 2 years)
Experience working within fast-growing companies and scaling operations
Previous exposure to merchant success, customer success, or account management methodologies preferred
Strong mentoring and coaching abilities with track record of developing high-performing team leaders who can manage strong team
Understanding of merchant/customer lifecycle management and value realisation frameworks
Experience gathering customer feedback and translating insights into business strategy
Ability to balance operational excellence with strategic merchant success initiatives
Results-oriented focus on improving both customer outcomes and business performance
Proficiency in performance metrics including traditional customer service KPIs (CSAT, AHT, FRT, SLAs, QA) and merchant success metrics (retention, churn, LTV, activation rates)
Advanced Excel/Google Sheets skills for numerical analysis and reporting
Experience with contact centre management tools and CRM systems (e.g., Zendesk)
Ability to establish KPI benchmarks and track performance against strategic objectives
This role requires you to be on-site working alongside Customer Support agents
Experience with and exposure to AI tools and platforms
We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.
You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.
If this sounds like your kind of challenge, apply below and come grow with us.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
- Department
- Customer Operations
- Role
- Customer Support
- Locations
- Cape Town (South Africa)
- Employment type
- Full-time
Open positions
A partnership for your wellbeing
We believe that the best work comes from a place of balance and security. We see our benefits not as perks, but as a partnership to support your life, your family, and your ambitions.
- Need time to switch off? We offer 24 paid leave days annually, plus public holidays, so you can rest, travel, or simply handle life.
- Thinking about long-term security? We'll help you build a strong foundation with contributions to medical aid and gap cover.
- Putting your family first? So do we. We provide paid parental leave for mothers, fathers, and adoptive parents, along with family responsibility leave for unexpected emergencies.
- Ready to grow your skills? We provide an annual learning budget for you to invest in the courses, conferences, or training that will help you advance your career.
- Looking for your community? Find it here. From weekly company gatherings and team outings to employee-led clubs, we foster a connected culture where everyone belongs.
We're growing
Yoco is growing, and as we grow we have compelling challenges ahead of us.
Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.
Grow with us.
About Yoco
Yoco is the all-in-one digital commerce platform for small businesses.
As one of Africa’s largest fintech companies, we make it easy to sell anywhere, manage your business from anywhere, and grow with smart insights—all under one Yoco profile.
Founded in 2015, we've helped over 200,000 small businesses across South Africa accept card payments and access capital—often for the first time.
Our ecosystem of payments, software, and tools works seamlessly under one Yoco account. Behind it all is a global team of 350+ people across South Africa and the Netherlands, building world-class solutions for small business growth.
Founded in 2015
Co-workers 350±
Customer Operations · Cape Town (South Africa)
Customer Service ManagerAlready working at Yoco?
Let’s recruit together and find your next colleague.
Customer Service Consultant
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a Customer Service Consultant for their team in Cape Town North.
Location: Cape Town Northern Suburbs
Requirements:
- Grade 12
- At least 2 years’ experience in a call centre/customer support environment
- Computer literate – MS Outlook, Excel, Word & Internet
- Professional communication skills in both Afrikaans and English
- Formal business writing skills
- Own reliable transport and preferably reside in the Northern Suburbs
About:
- Strong administration, organising, problem-solving and time management skills
- Ability to remain calm, objective and self-controlled under pressure
- Provide professional and exceptional support to both internal and external customers
- Advise and educate customers on the company procedures for different product models
- Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
- Create, assign, escalate, follow up and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
- Send bulk emails and SMS to customers
Salary: R15,000 per month
Death & Disability Cover
How to Apply: via our website
#J-18808-LjbffrCustomer Service Engineer
Posted 5 days ago
Job Viewed
Job Description
Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-055185
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
Featured Jobs View All of Our Available Opportunities Recently Viewed Jobs You have not recently viewed any jobs.
Saved Jobs
You have not saved any jobs.
We are committed to making a difference in our communities through strategic philanthropy, partnerships and employee volunteerism. Learn More »
Aetna Health Plan Pricing Disclosure: Aetna Healthcare Pricing
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.
Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-Ljbffr