383 Customer Service jobs in South Africa

Job Title:
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly basic salary
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member covered by company
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ 2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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Job Title: Inbound Customer Service Representative

Location: Cape Town CBD

Employment Type: Full-time

Experience Required: 0–3 years

Salary: R + Medical Aid + Provident Fund + Shift Allowance

Overview

Believe Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.

Key Responsibilities

• Handle inbound calls from policyholders in a fast-paced contact center.

• Process billing transactions including payments and

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Customer Service Representative Nights , working on site in Cape Town, South Africa, youll be a part of creating and delivering amazing customer experiences while you also experienceTTEC, an award-winning employment experience and company culture. What Youll be Doing Do you have a passion for helping others? Whether its getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience What You Can Expect Transport provided in line with company and client requirements Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job Title: Inbound Customer Service Representative Location: Cape Town CBD Employment Type: Full-time Experience Required: 0–3 years Salary: R + Medical Aid + Provident Fund + Shift Allowance Overview Believe Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice). This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support. Key Responsibilities Handle inbound calls from policyholders in a fast-paced contact center. Process billing transactions including payments and

APPLY TO OUR CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!

Do you speak German (B2 level or higher )? Are you passionate about fashion and delivering exceptional service?

Mango5 is expanding! As we grow our dedicated Customer Care Team for a leading German fashion brand, we’re on the lookout for enthusiastic German-speaking Customer Service Representatives. If you're a confident communicator with a passion for helping people and creating memorable customer experiences, now is the perfect time to join our dynamic and fast-growing department!

KEY RESPONSIBILITIES:

ul>

Customer Support:  Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.

< i>Proactive Outreach:  Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.

Issue Prevention:  Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.

Issue Resolution:  Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.

Feedback Loop:  Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.

PERFORMANCE METRICS:

• Meet weekly targets for calls, mail, chats, and tasks.
• Adhere to standard operating procedures (SOPs) and maintain service quality.
• Deliver exceptional customer satisfaction, contributing to positive feedback.
• Meet punctuality and attendance requirements.

QUALIFICATIONS AND REQUIREMENTS:

Hard Skills:

• Fluency in the required customer language, read, write, and speak (German and English).
• Basic proficiency in English for internal communication.
• Previous experience in customer support or a related field is desirable.

Soft Skills:

• Strong customer focus and a genuine desire to help others.
• Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
• Excellent problem-solving skills, with a focus on achieving customer satisfaction.
• Ability to work collaboratively in a team environment and contribute positively to the company culture.
• Strong organizational skills and attention to detail.

WORKING HOURS:

• 9-hour shift (Shifted between 09:00 and 20:00)
• Monday to Saturday
• Dynamic Holidays roaster
• Transport provided

REMUNERATION PACKAGE:

• REMUNERATION PACKAGE:

  TOTAL EARNINGS: R25,500 - R30,000/month
  (Includes: Basic Salary + Shift Allowance + Commission/)

  ADDITIONAL BENEFITS:

• Medical Insurance

• YouAssist (Emergency & Trauma Support)

• LMS (Learning & Development Platform) 

WHY JOIN US?

Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.

APPLY NOW:

Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a English-speaking Customer Service Representative, working onsite in Cape Town, South Africa youll be a part of bringing humanity to business. experienceTTEC What Youll be Doing Do you have a passion for helping others and giving them peace of mind? Youll work to resolve the customers inquiries, whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. Youll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution. During a Typical Day, Youll Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States Provide accurate, valid, and complete information by using the right tools, methods, and processes Some upselling of products or services to existing customers may be required What You Bring to the Role Fluent in English (B2 level) 1 or more years of customer service experience High school diploma or equivalent Proficiency in using computer systems and software applications Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes Ability to support and work regular overnight shifts What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives A Bit More About Your Role Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market. You'll report to a Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We have an exciting career opportunity for a Greek speaking Customer Service Representative  to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job  opportunity for a Greek  speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job  responsibilities as the Greek speaking Customer Service Representative  in Cape Town, South Africa :

Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirements

Requirements for this Greek speaking Customer Service Representative job  in Cape Town, South Africa :

Native/Advanced level in  Greek  language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal record

If you meet the above requirements for this Greek speaking Customer Service Representative job  in Cape Town, South Africa , we would like to hear from you! 

Overview

Senior Healthcare Customer Service Representative – Nights — TTEC, Cape Town, Western Cape, South Africa. On-site role supporting USA customers, focused on delivering amazing customer experiences. Be part of an award-winning employment experience and company culture at TTEC.

What You’ll Be Doing

You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.

During a Typical Day, You’ll

• Be answering incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
• Conduct research to provide answers for customers to resolve their issues
• Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.

What You Bring To The Role

• High school diploma or NQF Level 4
• A high degree of patience and empathy with a strong desire to make a difference in the lives of others
• Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
• You lead by example and work with your team to contribute to the overall success of your client program
• A solution-oriented mindset to ensure happy customers
• Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks

What You Can Expect

• Transport provided in line with company and client requirements
• Leadership supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Visit for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job Details

• Primary Location: Cape Town, Western Cape, South Africa
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
br>What You’ll be Doing < r>You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. < r>
During a Typical Day, You’ll < r>
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role

High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks

What You Can Expect

Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
br>You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.