500 Customer Service jobs in South Africa
Motor Claims Consultant
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Job Description
Nedbank Johannesburg, Gauteng, South Africa
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Nedbank Johannesburg, Gauteng, South Africa
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Job Classification
Job Requisition:
TA Specialist: Refilwe Falatsi
Closing Date: 13 August 2025
Location: 135 Rivonia Campus, Sandown
Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Claims
Please Note: Preference will be given to applicants from Underrepresented Groups
FAIS Affected
FAIS Affected - Yes
Job Purpose
To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities
- Assess and process motor insurance claims in accordance with policy terms and regulatory requirements.
- Communicate effectively with policyholders, and service providers to gather necessary documentation and clarify claim details.
- Investigate claim circumstances, validate coverage, and determine liability.
- Ensure accurate and timely claim updates, and closure within system guidelines.
- Collaborate with internal teams (e.g., underwriting, legal, finance) to resolve complex claims and escalate where necessary.
- Approve rejection letters and ensure they are aligned with policy terms, regulatory standards, and internal guidelines.
- Review and approve claims that exceed the TPA mandate, ensuring accuracy, fairness, and cost control.
- Provide oversight and support to the TPA, ensuring escalated claims are handled appropriately and within agreed service levels. Approve rejection letters and ensure they are aligned with policy terms, regulatory standards, and internal guidelines.
- Review and approve claims that exceed the TPA mandate, ensuring accuracy, fairness, and cost control.
- Provide oversight and support to the TPA, ensuring escalated claims are handled appropriately and within agreed service levels.
- Maintain high standards of customer service, ensuring empathy and professionalism in all interactions.
- Monitor and manage claims turnaround times (TAT) to meet service level agreements.
- Identify and flag potential fraud indicators and refer to the appropriate department for further investigation.
- Provide feedback and insights on claim trends, rejection reasons, and process improvements.
- Manage claims-related costs by applying cost containment strategies, negotiating with service providers, and ensuring alignment with policy limits and guidelines.
- Limit financial leakages and losses through accurate claim assessments, settlements, and adherence to policy terms.
- Stay updated on product knowledge, policy changes, and industry regulations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Relevant NQF Level 5 Qualification (Higher Certificate in Short Term Insurance)
- RE5 Examination Level 1 (Completed)
- FAIS Regulatory Examination 1 qualification
Personal Lines: Class of Business Certified
Minimum Experience Level
3- 5 years Short Term Insurance
- Minimum 2 years’ experience in a motor claim’s role with settlement mandate.
- At least 5 years’ experience in the Short-Term Insurance industry.
- In-depth knowledge of the Short-Term Insurance industry.
- Strong understanding of financial services and regulatory frameworks (FICA, POPIA).
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Earning Trust
- Collaborating
- Customer Focus
- Decision Making
- Initiating Action
- Work Standards
- Managing Work
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Finance and Sales
Referrals increase your chances of interviewing at Nedbank by 2x
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Company DescriptionDiginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.
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The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.
Zoom Webinar EventWe will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.
Qualifications & Requirements- Knowledge of MS Excel
- Marketing experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
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- Experience in the tech or e-commerce industry is a plus
- Must be a South African citizen. If not, please do not apply.
- Seniority level: Entry level
- Employment type: Part-time
- Industry: Food and Beverage Services
Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.
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Customer Service Specialist
Posted 2 days ago
Job Viewed
Job Description
Be among the first 25 applicants to apply for this exciting opportunity with Diginu.
Get AI-powered advice on this job and access more exclusive features.
Direct message the job poster from Diginu Accredited Marketer.
Company DescriptionDiginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.
Role DescriptionThis is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.
The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.
Zoom Webinar EventWe will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.
Qualifications & Requirements- Knowledge of MS Excel
- Marketing experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and remotely
- Experience in the tech or e-commerce industry is a plus
- Must be a South African citizen. If not, please do not apply.
- Seniority level: Entry level
- Employment type: Part-time
- Industry: Food and Beverage Services
Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.
#J-18808-LjbffrCustomer Service Specialist
Posted 2 days ago
Job Viewed
Job Description
Be among the first 25 applicants to apply for this exciting opportunity with Diginu.
Get AI-powered advice on this job and access more exclusive features.
Direct message the job poster from Diginu Accredited Marketer.
Company DescriptionDiginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.
Role DescriptionThis is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.
The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.
Zoom Webinar EventWe will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.
Qualifications & Requirements- Knowledge of MS Excel
- Marketing experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and remotely
- Experience in the tech or e-commerce industry is a plus
- Must be a South African citizen. If not, please do not apply.
- Seniority level: Entry level
- Employment type: Part-time
- Industry: Food and Beverage Services
Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.
#J-18808-LjbffrCustomer Service Specialist
Posted 2 days ago
Job Viewed
Job Description
Be among the first 25 applicants to apply for this exciting opportunity with Diginu.
Get AI-powered advice on this job and access more exclusive features.
Direct message the job poster from Diginu Accredited Marketer.
Company DescriptionDiginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.
Role DescriptionThis is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.
The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.
Zoom Webinar EventWe will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.
Qualifications & Requirements- Knowledge of MS Excel
- Marketing experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and remotely
- Experience in the tech or e-commerce industry is a plus
- Must be a South African citizen. If not, please do not apply.
- Seniority level: Entry level
- Employment type: Part-time
- Industry: Food and Beverage Services
Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.
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