500 Customer Service jobs in South Africa

Motor Claims Consultant

Johannesburg, Gauteng Nedbank

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Job Description

Nedbank Johannesburg, Gauteng, South Africa

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Nedbank Johannesburg, Gauteng, South Africa

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Job Classification
Job Requisition:
TA Specialist: Refilwe Falatsi
Closing Date: 13 August 2025
Location: 135 Rivonia Campus, Sandown
Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Claims
Please Note: Preference will be given to applicants from Underrepresented Groups
FAIS Affected
FAIS Affected - Yes
Job Purpose
To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities

  • Assess and process motor insurance claims in accordance with policy terms and regulatory requirements.
  • Communicate effectively with policyholders, and service providers to gather necessary documentation and clarify claim details.
  • Investigate claim circumstances, validate coverage, and determine liability.
  • Ensure accurate and timely claim updates, and closure within system guidelines.
  • Collaborate with internal teams (e.g., underwriting, legal, finance) to resolve complex claims and escalate where necessary.
  • Approve rejection letters and ensure they are aligned with policy terms, regulatory standards, and internal guidelines.
  • Review and approve claims that exceed the TPA mandate, ensuring accuracy, fairness, and cost control.
  • Provide oversight and support to the TPA, ensuring escalated claims are handled appropriately and within agreed service levels. Approve rejection letters and ensure they are aligned with policy terms, regulatory standards, and internal guidelines.
  • Review and approve claims that exceed the TPA mandate, ensuring accuracy, fairness, and cost control.
  • Provide oversight and support to the TPA, ensuring escalated claims are handled appropriately and within agreed service levels.
  • Maintain high standards of customer service, ensuring empathy and professionalism in all interactions.
  • Monitor and manage claims turnaround times (TAT) to meet service level agreements.
  • Identify and flag potential fraud indicators and refer to the appropriate department for further investigation.
  • Provide feedback and insights on claim trends, rejection reasons, and process improvements.
  • Manage claims-related costs by applying cost containment strategies, negotiating with service providers, and ensuring alignment with policy limits and guidelines.
  • Limit financial leakages and losses through accurate claim assessments, settlements, and adherence to policy terms.
  • Stay updated on product knowledge, policy changes, and industry regulations.
People Specification
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Relevant NQF Level 5 Qualification (Higher Certificate in Short Term Insurance)
  • RE5 Examination Level 1 (Completed)
Essential Certifications
  • FAIS Regulatory Examination 1 qualification
Preferred Certifications
Personal Lines: Class of Business Certified
Minimum Experience Level
3- 5 years Short Term Insurance
  • Minimum 2 years’ experience in a motor claim’s role with settlement mandate.
  • At least 5 years’ experience in the Short-Term Insurance industry.
  • In-depth knowledge of the Short-Term Insurance industry.
  • Strong understanding of financial services and regulatory frameworks (FICA, POPIA).
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Behavioural Competencies
  • Earning Trust
  • Collaborating
  • Customer Focus
  • Decision Making
  • Initiating Action
  • Work Standards
  • Managing Work
Please contact the Nedbank Recruiting Team at

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales

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Customer Service

Cape Town, Western Cape Clarion Printed Products

Posted 4 days ago

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Job Description

permanent

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

  • Receive production requests and prioritise accordingly to meet deadlines
  • Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
  • Work with production staff and sales staff to ensure customer expectations are met
  • Manage account services through quality checks on client products and follow-up with timeous communication
  • Coordinating delivery schedules, arranging collections, installations of products and services

Required:

  • Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
  • Aptitude to learn quickly 
  • Must be able to multi-task 
  • Must be able to work independently 
  • Excellent written and communication skills 
  • Strong customer service skills 
  • Detail oriented, organised, and deadline-driven
  • Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
  • Previous project management experience will be an advantage
  • Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

This advertiser has chosen not to accept applicants from your region.

Customer Service specialist

Future Teams

Posted 2 days ago

Job Viewed

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Job Description

workfromhome

Overview

Our UK based client helps small businesses grow faster with quick payments and tailored finance solutions, keeping them ahead of the curve. They are seeking a highly organised and detail-oriented Customer Service Advisor to join our team.

The ideal candidate will be responsible for managing day-to-day administrative tasks, ensuring the smooth operation of administrative duties. This role requires proficiency in office management software, excellent communication skills, and a strong ability to multitask in a fast-paced environment.

This is a remote position open to those living anywhere in South Africa.

Responsibilities
  • Perform data entry tasks accurately and efficiently.
  • Extensive financial applications on various platforms.
  • Maintain the company's CRM system.
  • Answer phone calls with professionalism, demonstrating excellent phone etiquette while addressing inquiries or directing calls as needed.
  • Dealing with Customer Service related issues as necessary.
  • Maintain an organised filing system of electronic documents.
  • Support team members with administrative tasks as required, fostering a collaborative work environment.
Qualifications
  • Previous experience in an administrative role is preferred, showcasing strong organisational skills.
  • Proficiency in CRM systems and Microsoft software is highly desirable.
  • Demonstrated ability to perform clerical duties with attention to detail and accuracy.
  • Strong computer skills with the ability to learn new software quickly.
  • Excellent verbal and written communication skills are essential for effective interaction with colleagues and clients.
  • A proactive approach to problem-solving with the ability to prioritise tasks effectively.

If you possess the necessary skills and experience to thrive in this role, we encourage you to apply and become a vital part of our dynamic team!

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Job details
  • Employment type: Full-time
  • Job function: Customer Service and Administrative
  • Industries: Business Consulting and Services

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Customer Service specialist

Free State, Free State Future Teams

Posted 2 days ago

Job Viewed

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Job Description

workfromhome

Overview

Our UK based client helps small businesses grow faster with quick payments and tailored finance solutions, keeping them ahead of the curve. They are seeking a highly organised and detail-oriented Customer Service Advisor to join our team.

The ideal candidate will be responsible for managing day-to-day administrative tasks, ensuring the smooth operation of administrative duties. This role requires proficiency in office management software, excellent communication skills, and a strong ability to multitask in a fast-paced environment.

This is a remote position open to those living anywhere in South Africa.

Responsibilities
  • Perform data entry tasks accurately and efficiently.
  • Extensive financial applications on various platforms.
  • Maintain the company's CRM system.
  • Answer phone calls with professionalism, demonstrating excellent phone etiquette while addressing inquiries or directing calls as needed.
  • Dealing with Customer Service related issues as necessary.
  • Maintain an organised filing system of electronic documents.
  • Support team members with administrative tasks as required, fostering a collaborative work environment.
Qualifications
  • Previous experience in an administrative role is preferred, showcasing strong organisational skills.
  • Proficiency in CRM systems and Microsoft software is highly desirable.
  • Demonstrated ability to perform clerical duties with attention to detail and accuracy.
  • Strong computer skills with the ability to learn new software quickly.
  • Excellent verbal and written communication skills are essential for effective interaction with colleagues and clients.
  • A proactive approach to problem-solving with the ability to prioritise tasks effectively.

If you possess the necessary skills and experience to thrive in this role, we encourage you to apply and become a vital part of our dynamic team!

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Job details
  • Employment type: Full-time
  • Job function: Customer Service and Administrative
  • Industries: Business Consulting and Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This advertiser has chosen not to accept applicants from your region.

Customer Service specialist

Mpumalanga, Mpumalanga Future Teams

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Our UK based client helps small businesses grow faster with quick payments and tailored finance solutions, keeping them ahead of the curve. They are seeking a highly organised and detail-oriented Customer Service Advisor to join our team.

The ideal candidate will be responsible for managing day-to-day administrative tasks, ensuring the smooth operation of administrative duties. This role requires proficiency in office management software, excellent communication skills, and a strong ability to multitask in a fast-paced environment.

This is a remote position open to those living anywhere in South Africa.

Responsibilities
  • Perform data entry tasks accurately and efficiently.
  • Extensive financial applications on various platforms.
  • Maintain the company's CRM system.
  • Answer phone calls with professionalism, demonstrating excellent phone etiquette while addressing inquiries or directing calls as needed.
  • Dealing with Customer Service related issues as necessary.
  • Maintain an organised filing system of electronic documents.
  • Support team members with administrative tasks as required, fostering a collaborative work environment.
Qualifications
  • Previous experience in an administrative role is preferred, showcasing strong organisational skills.
  • Proficiency in CRM systems and Microsoft software is highly desirable.
  • Demonstrated ability to perform clerical duties with attention to detail and accuracy.
  • Strong computer skills with the ability to learn new software quickly.
  • Excellent verbal and written communication skills are essential for effective interaction with colleagues and clients.
  • A proactive approach to problem-solving with the ability to prioritise tasks effectively.

If you possess the necessary skills and experience to thrive in this role, we encourage you to apply and become a vital part of our dynamic team!

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Job details
  • Employment type: Full-time
  • Job function: Customer Service and Administrative
  • Industries: Business Consulting and Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service specialist

Western Cape, Western Cape Future Teams

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Our UK based client helps small businesses grow faster with quick payments and tailored finance solutions, keeping them ahead of the curve. They are seeking a highly organised and detail-oriented Customer Service Advisor to join our team.

The ideal candidate will be responsible for managing day-to-day administrative tasks, ensuring the smooth operation of administrative duties. This role requires proficiency in office management software, excellent communication skills, and a strong ability to multitask in a fast-paced environment.

This is a remote position open to those living anywhere in South Africa.

Responsibilities
  • Perform data entry tasks accurately and efficiently.
  • Extensive financial applications on various platforms.
  • Maintain the company's CRM system.
  • Answer phone calls with professionalism, demonstrating excellent phone etiquette while addressing inquiries or directing calls as needed.
  • Dealing with Customer Service related issues as necessary.
  • Maintain an organised filing system of electronic documents.
  • Support team members with administrative tasks as required, fostering a collaborative work environment.
Qualifications
  • Previous experience in an administrative role is preferred, showcasing strong organisational skills.
  • Proficiency in CRM systems and Microsoft software is highly desirable.
  • Demonstrated ability to perform clerical duties with attention to detail and accuracy.
  • Strong computer skills with the ability to learn new software quickly.
  • Excellent verbal and written communication skills are essential for effective interaction with colleagues and clients.
  • A proactive approach to problem-solving with the ability to prioritise tasks effectively.

If you possess the necessary skills and experience to thrive in this role, we encourage you to apply and become a vital part of our dynamic team!

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Job details
  • Employment type: Full-time
  • Job function: Customer Service and Administrative
  • Industries: Business Consulting and Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service specialist

Gauteng, Gauteng Future Teams

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

Our UK based client helps small businesses grow faster with quick payments and tailored finance solutions, keeping them ahead of the curve. They are seeking a highly organised and detail-oriented Customer Service Advisor to join our team.

The ideal candidate will be responsible for managing day-to-day administrative tasks, ensuring the smooth operation of administrative duties. This role requires proficiency in office management software, excellent communication skills, and a strong ability to multitask in a fast-paced environment.

This is a remote position open to those living anywhere in South Africa.

Responsibilities
  • Perform data entry tasks accurately and efficiently.
  • Extensive financial applications on various platforms.
  • Maintain the company's CRM system.
  • Answer phone calls with professionalism, demonstrating excellent phone etiquette while addressing inquiries or directing calls as needed.
  • Dealing with Customer Service related issues as necessary.
  • Maintain an organised filing system of electronic documents.
  • Support team members with administrative tasks as required, fostering a collaborative work environment.
Qualifications
  • Previous experience in an administrative role is preferred, showcasing strong organisational skills.
  • Proficiency in CRM systems and Microsoft software is highly desirable.
  • Demonstrated ability to perform clerical duties with attention to detail and accuracy.
  • Strong computer skills with the ability to learn new software quickly.
  • Excellent verbal and written communication skills are essential for effective interaction with colleagues and clients.
  • A proactive approach to problem-solving with the ability to prioritise tasks effectively.

If you possess the necessary skills and experience to thrive in this role, we encourage you to apply and become a vital part of our dynamic team!

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Job details
  • Employment type: Full-time
  • Job function: Customer Service and Administrative
  • Industries: Business Consulting and Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Diginu Accredited Marketer

Posted 2 days ago

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Job Description

workfromhome

Be among the first 25 applicants to apply for this exciting opportunity with Diginu.

Get AI-powered advice on this job and access more exclusive features.

Direct message the job poster from Diginu Accredited Marketer.

Company Description

Diginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.

Role Description

This is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.

The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.

Zoom Webinar Event

We will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.

Qualifications & Requirements
  • Knowledge of MS Excel
  • Marketing experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and remotely
  • Experience in the tech or e-commerce industry is a plus
  • Must be a South African citizen. If not, please do not apply.
Additional Information
  • Seniority level: Entry level
  • Employment type: Part-time
  • Industry: Food and Beverage Services

Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.

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Customer Service Specialist

Gauteng, Gauteng Diginu Accredited Marketer

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Be among the first 25 applicants to apply for this exciting opportunity with Diginu.

Get AI-powered advice on this job and access more exclusive features.

Direct message the job poster from Diginu Accredited Marketer.

Company Description

Diginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.

Role Description

This is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.

The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.

Zoom Webinar Event

We will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.

Qualifications & Requirements
  • Knowledge of MS Excel
  • Marketing experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and remotely
  • Experience in the tech or e-commerce industry is a plus
  • Must be a South African citizen. If not, please do not apply.
Additional Information
  • Seniority level: Entry level
  • Employment type: Part-time
  • Industry: Food and Beverage Services

Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Western Cape, Western Cape Diginu Accredited Marketer

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Be among the first 25 applicants to apply for this exciting opportunity with Diginu.

Get AI-powered advice on this job and access more exclusive features.

Direct message the job poster from Diginu Accredited Marketer.

Company Description

Diginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.

Role Description

This is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.

The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.

Zoom Webinar Event

We will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.

Qualifications & Requirements
  • Knowledge of MS Excel
  • Marketing experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and remotely
  • Experience in the tech or e-commerce industry is a plus
  • Must be a South African citizen. If not, please do not apply.
Additional Information
  • Seniority level: Entry level
  • Employment type: Part-time
  • Industry: Food and Beverage Services

Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Gauteng, Gauteng Diginu Accredited Marketer

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Be among the first 25 applicants to apply for this exciting opportunity with Diginu.

Get AI-powered advice on this job and access more exclusive features.

Direct message the job poster from Diginu Accredited Marketer.

Company Description

Diginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.

Role Description

This is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.

The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.

Zoom Webinar Event

We will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.

Qualifications & Requirements
  • Knowledge of MS Excel
  • Marketing experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and remotely
  • Experience in the tech or e-commerce industry is a plus
  • Must be a South African citizen. If not, please do not apply.
Additional Information
  • Seniority level: Entry level
  • Employment type: Part-time
  • Industry: Food and Beverage Services

Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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