116 Customer Service jobs in Germiston
Customer Service
Posted 4 days ago
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Job Description
- At least 2 years of experience in a Customer Service Agent role
- Ability and willingness to work shift work
We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.
Key Responsibilities:- Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
- First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
- Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
- Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
- Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
- Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
- Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
- Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
- Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.
- Experience within Customer Service.
- Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
- Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
- Fluent English – both written and spoken.
- Proven planning and organisational skills.
- Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
- Strong passion for customer service and creating lasting relationships with players
- Ability to stay informed about industry trends and competitors
- Energetic, dynamic, and enthusiastic about providing excellent service
- Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous
- The ideal candidate will be a self-motivated energetic individual
- Requires a target driven individual
- Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
- Innovation and ability to think “outside the box”
- Strong work ethic
- Ability to thrive in a fast-paced environment and value attention to detail
- Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
- Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
- FUN and high energy!
- Managerially Accountable to: Customer Service Manager and CS Team Leads
Customer Service Representative
Posted today
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Job Description
IDEMIA Johannesburg, Gauteng, South Africa
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IDEMIA Johannesburg, Gauteng, South Africa
Join to apply for the Customer Service Representative role at IDEMIA
Who are we?
We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Let's transform their lives by making the world safer but also simpler.
Job Description
Who are we?
We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Let's transform their lives by making the world safer but also simpler.
We combine know-how and technologies never before combined in both the physical and digital spheres for the secure management of connectivity, payments and identity. Artificial Intelligence, Cloud Computing, Cryptography, Cyber Security, Innovative Sensors and Video Analytics are at the heart of our physical products, software and systems.
We serve our customers in 180 countries with our 15,000 employees worldwide.
Purpose
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability
Key Missions
- Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
- Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
- Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
- Supports regulatory customer and internal compliance requirements
- Manages customer queries and complaints to a satisfactory resolution
- Supports Account Manager in relation to contract delivery
- Supports internal requirements in relation to service delivery
- Manages multiple small-medium size or complexity customer accounts with minimal support
- Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
- Uses internal tools and systems effectively
- Gathers and reviews information, trouble shoots and makes recommendations
- Pepares and presents customer reports and presentations
- Requires a general knowledge of the organization, products and services
- Provides leadership, coaching and mentoring to entry level colleagues
- Assesses needs and suggests or promotes alternative products, services and solutions
- Sells or promotes products or services
- Organizes customer retention and growth trend documentation
By choosing to work at IDEMIA, you are joining a unique tech company. You can seize all the opportunities of a stimulating environment. You can bring your own skills to our community. You can contribute to a safer world.
We develop cutting-edge, forward-looking, time-proof innovations that meet the highest technological standards. We are well established and yet still agile. We are neither too big nor too small. We are transforming quickly to remain a leader in an equally rapidly changing world.
At IDEMIA, people can develop their expertise and feel a sense of belonging and empowerment, in a global environment, within a company that has the ambition and ability to change the world.
Our teams are close-knit and collaborative; dialogue and human relations are fundamental for us. We are truly international and we firmly believe that diversity is a key driver of innovation and performance We welcome people from all walks of life, regardless of their appearance, where they come from, who they like or what they think.
Each of our sites has its own advantages and offers a collaborative and user-friendly working environment.
Interested?
If you are qualified for the position, please apply through LinkedIn
IDEMIA. Expect the unexpected. Join the journey of a unique tech company. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and IT Services and IT Consulting
Referrals increase your chances of interviewing at IDEMIA by 2x
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#J-18808-LjbffrCustomer Service Representative
Posted today
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Job Title: Customer Service Representative
Type: Shift Patterns
Experience : Minimum 1 year in call centre, customer service, or client-facing admin role
About Aetherbloom
Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.
Role Overview
We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg. In this role, you will be the voice of our clients’ brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery. This is an in-person role, and you will be working from our local site while supporting UK-based clients.
Key Responsibilities
- Provide friendly, accurate, and professional support via phone, email, and live chat
- Manage a high volume of inbound and outbound customer interactions
- Troubleshoot customer issues efficiently, offering timely and effective solutions
- Maintain up-to-date records of customer interactions in client CRMs or databases
- Meet and exceed individual performance metrics and client SLAs
- Collaborate with internal teams to ensure seamless service delivery
- Demonstrate empathy, patience, and a solution-focused mindset in all interactions
Requirements
- Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
- Fluent in English, with clear and professional verbal and written communication skills
- Strong computer literacy and comfort working across multiple systems
- Ability to adapt to UK business culture and understand client expectations
- Based in Johannesburg and able to work on-site during UK business hours
- Strong attention to detail and high levels of accountability
Preferred Attributes
- Knowledge of UK accents, customer expectations, or business etiquette
- Experience using CRM or ticketing systems (e.g. Zendesk, Salesforce, Freshdesk)
- Demonstrated resilience and commitment to learning and development
Why Join Aetherbloom?
- Be part of a purpose-driven company supporting economic empowerment in South Africa
- Receive paid training to enhance your skills and build long-term career pathways
- Work in a collaborative environment with strong mentorship and support
- Opportunities for growth into leadership or specialist roles
To apply please follow the link here to Aetherbloom's Careers page:
Closing date : 12th July 2025
Applications on LinkedIn will be rejected automatically
Seniority level- Seniority level Entry level
- Employment type Full-time
- Industries Business Consulting and Services
Referrals increase your chances of interviewing at Aetherbloom by 2x
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#J-18808-LjbffrCustomer Service Lead
Posted today
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Job Description
- Creating effective customer service procedures, policies, and / or standards to adhere to
- Ensure timeous processing of orders received and assisting of processing when required
- Ensure delivery schedule is corelated, valid, distributed to customers twice a day and that it is cleaned up timeously.
- Red Ticket Correlation Daily for Planning Meeting Ensuring Sales Requirements have been added.
- Re-instatements through the Re-make process.
- Ensuring Trials and Frist off procedures are followed.
- Raising of CRMs.
- OTIF Loss Analysis Report.
- Supply Chain Weekly SIC report Future Balance Stock, Future Redundant Stock, Redundant Stock, 99 Stock, ½ and 3 Stock, Aged MTO, Slow Moving Stock Holding, Aged Consignment, Quarantine Stock, Sheet Board Older than 5 Days, Stock items Stock outs and Over Max.
- Purchase order managed.
- Ensure business unit goals and targets are reached.
- Stock adjustments for all non-quality related CRMs.
- Investigations on all non-quality related returns.
- Month end reporting analysis on all CRM Non-Quality related returns.
- CSC Month End Report.
- Integration of BKS and SF sites for common Customers, and operational cover between sites.
- Closely managing quality of process and service, within the department.
REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- National Diploma in Supply Chain (Level 6)
- Minimum 3 years in customer service.
- Supervisory skills
Customer Service • Johannesburg, South Africa
#J-18808-LjbffrCustomer Service Engineer
Posted today
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Job Description
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB :
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE :
RESPONSIBILITIES :
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical :
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
Customer Service Engineer
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Engineer role at Malvern Panalytical
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Engineer role at Malvern Panalytical
Get AI-powered advice on this job and more exclusive features.
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- Career development and growth
Please click on apply.
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About Us - Malvern Panalytical, Micromeritics And SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Computers and Electronics Manufacturing
Referrals increase your chances of interviewing at Malvern Panalytical by 2x
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#J-18808-LjbffrCustomer Service Analyst
Posted today
Job Viewed
Job Description
Job Functions
- Logging of incoming tickets
- Handle first line troubleshooting
- Customer service calls (All departments)
- Provide technical support
- Escalations of queries
- Willing to perform shift work
- Provide follow up support
- A minimum of 12 months Call Centre experience
- A minimum of 12 months Customer Service experience
- ISP Technical Experience
- The ability to work under pressure
- Information Technology related qualification
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CUSTOMER SERVICE CONSULTANT
Posted today
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Job Description
Our Johannesburg branch based in Kempton Park is looking for a Customer Service Consultant.
Job specifications:
- Minimum of 2-5 years’ experience
- Prior experience in logistics or transportation may be preferred or required
- Able to communicate in a professional manner telephonically and have proper email etiquette.
- Active listening while remaining calm.
- Must be a team player.
- Must be able to work in a high-pressure environment.
- Computer literate (Proficient in Microsoft Office)
- Proficiency in English.
- Have own transport.
- Grade 12 certificate.
- Excellent organization, analytical, and communication skills
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Service Representative
Experience: Minimum 1 year in call centre, customer service, or client-facing admin role
About Aetherbloom
Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom.
With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.
Role OverviewWe are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg.
In this role, you will be the voice of our clients' brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery.
This is an in-person role, and you will be working from our local site while supporting UK-based clients.
Key Responsibilities- Provide friendly, accurate, and professional support via phone, email, and live chat
- Manage a high volume of inbound and outbound customer interactions
- Troubleshoot customer issues efficiently, offering timely and effective solutions
- Maintain up-to-date records of customer interactions in client CRMs or databases
- Meet and exceed individual performance metrics and client SLAs
- Collaborate with internal teams to ensure seamless service delivery
- Demonstrate empathy, patience, and a solution-focused mindset in all interactions
- Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
- Fluent in English, with clear and professional verbal and written communication skills
- Strong computer literacy and comfort working across multiple systems
- Ability to adapt to UK business culture and understand client expectations
- Based in Johannesburg and able to work on-site during UK business hours
- Strong attention to detail and high levels of accountability
- Knowledge of UK accents, customer expectations, or business etiquette
- Experience using CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
- Demonstrated resilience and commitment to learning and development
- Be part of a purpose-driven company supporting economic empowerment in South Africa
- Receive paid training to enhance your skills and build long-term career pathways
- Work in a collaborative environment with strong mentorship and support
- Opportunities for growth into leadership or specialist roles
To apply, please follow the link on Aetherbloom's Careers page on LinkedIn. Applications submitted after the closing date (12th July) will be rejected automatically.
Additional InformationSeniority level: Entry level
Employment type: Full-time
Industries: Business Consulting and Services
This job posting is active and accepting applications.
#J-18808-LjbffrCustomer Service Manager
Posted 5 days ago
Job Viewed
Job Description
Adumo, a leading payments and rewards solutions provider and part of the Lesaka Technologies group, is looking for a Customer Service Manager to lead our frontline client service operations. This is a critical leadership role focused on customer retention, system health, and driving SLA adherence through coaching, analytics, and operational efficiency.
If you're passionate about delivering an exceptional client experience, thrive in fast-paced environments, and are obsessed with process and people development—this one’s for you.
Key Responsibilities
Customer Retention & Satisfaction
- Ensure timely resolution of customer queries in line with SLA commitments.
- Monitor ticket dashboards to prevent SLA breaches and drive accountability.
- Lead efforts to reduce query turnaround times and improve First Contact Resolution (FCR).
- Provide ad-hoc training to customers as needed and ensure all communication is professional and solution-focused.
- Drive usage and adoption of platforms like the Sixty60 integration with the CX team.
- Proactively reduce repeat customer queries and improve CSAT and NPS scores.
- Ensure all processes (card top-ups, master account management, portal queries, voucher engine issues, etc.) are executed per SOPs and SLAs.
- Monitor system health and manage checks performed by consultants.
- Lead root cause analysis efforts and submit reports with corrective actions.
- Escalate risks appropriately and ensure adherence to change control processes.
- Maintain proactive communication with clients during system incidents or escalations.
- Mentor, train, and support Client Services Consultants on systems, processes, and customer engagement.
- Monitor individual and team performance; give regular feedback and identify gaps.
- Develop personal development plans and facilitate weekly team check-ins and upskilling sessions.
- Drive a high-performance culture by reinforcing positive behaviours and addressing performance concerns effectively.
- Oversee workflows in Salesforce to ensure correct task allocation and deadline adherence.
- Develop support structures and improve efficiency through process improvement.
- Participate in cross-functional projects and system enhancements (e.g., Salesforce, Customer Portal, Cardholder Portal).
- Track performance against SLAs and contractual obligations for each client.
- Provide regular reporting to management, including weekly and monthly CX/Operations reports and fault/root cause analysis.
- Matric (NQF Level 4)
- Diploma in Marketing, Sales or Business Management (NQF Level 6)
- 5–7 years’ experience in Customer Service or Operations Management, preferably within fintech, telecoms, or another high-volume environment
- Solid understanding of SLA management, team leadership, and customer experience frameworks
- Experience with Salesforce or other CRM/ticketing tools is highly advantageous
- A structured, solutions-driven approach and the ability to coach and lead teams under pressure
As part of Lesaka Technologies, Adumo is shaping the future of digital payments and customer engagement across South Africa. We offer a dynamic, purpose-driven environment where leadership, impact, and innovation are encouraged.
Apply now to help us build a best-in-class customer experience—one SLA at a time.
If you have not heard from us within 14 days of submitting your application, please consider your application unsuccessful. #J-18808-Ljbffr