23 Customer Service Representatives jobs in Germiston
Client Relations
Posted today
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Job Description
We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.
What You'll Do:
Make outbound calls to prospective property clients
Build strong client relationships through exceptional service
Collaborate with our sales team to achieve targets
Provide professional customer support and follow-ups
What We're Looking For:
Previous call centre or sales experience (real estate preferred)
Excellent communication and phone skills
Proficiency in Microsoft Office/Google Suite
Own laptop required
Team player with independent work ability
What We Offer:
Salary: Up to R11,000/month
Full-time, Monday - Friday position
Dynamic, fast-paced work environment
Career growth opportunities in real estate
If you are interested send your CV and cover letter to
Location: Observatory, Cape Town
Job Type: Full-time
Pay: Up to R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
Job Type: Full-time
Pay: R8 000,00 - R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
OMF Client Relations Consultant
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Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
Provide advanced product/service information.
Customer Order Processing
Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education
Matriculation Certificate (Matric)
Closing Date
13 October 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story
Help Desk Technician
Posted today
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SITE: BOKSBURG
DIVISION: CORRUSEAL GROUP
REPORTING TO: GROUP CHIEF INFORMATION OFFICER
PURPOSE OF THE JOB
Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.
KEY RESPONSIBILITIES
MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE
- Installs updates for server hardware and software systems.
- Monitors server performance to ensure efficient and secure operation.
- Coordinates with other IT professionals to ensure efficient network and server usage.
- Maintains basic network hardware and software systems.
- Monitors and maintains high standards of user experience on business applications relating to end user computing.
- Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
.
TROUBLESHOOTING AND REMEDIATIONS OF FAULTS
- Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
- Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.
SECURE AND RESILIENT INFRASTRUCTURE
- Performs Windows updates on non-critical servers and end user computing devices.
- Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
- Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.
PROJECT MANAGEMENT
- Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
- Delivers projects on budget and on time
.
SKILLS AND COMPETENCIES
- Adaptability
- Good communication skills (verbal and written)
- Customer focus
- Decision making
- Information monitoring
- Planning and organising
- Analytical
- Attention to detail
- Problem solving skills
REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- Hardware certification- A+
- Network certification- N+
- Microsoft certification.
- Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
- Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
- Two (2) years' experience installing, configuring and working on Windows desktop edition.
- two (2) years' experience working on enterprise level and point detection and reaction software.
Call Center Representative
Posted today
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Company Description
HelloNova is a level 1 BEE company based in Sandton, revolutionizing the debt collection industry through innovative technology and strategic integration. The company combines complementary strengths to drive growth and efficiency for its clients.
Role Description
This is a full-time on-site role for a Call Center Representative at HelloNova Debt Recovery in
Sandton
. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy.
Qualifications
- Customer Service Representatives, Customer Satisfaction, and Interpersonal Skills
- Customer Support and Computer Literacy
- Excellent communication skills
- Ability to work in a fast-paced environment
- Previous experience in a call center or customer service role is a plus
- High school diploma or equivalent
Sales Team Leader – Call Center
Posted today
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We're Hiring: Sales Team Leader – Call Center
Company: Exclusive Essentials
Location: Rosebank
Working Hours: Monday to Sunday, 08:00 AM – 05:00 PM (Rotational days off)
Remuneration: R10,000 + Commission + Performance Bonus
Position Type: Full-Time
Are you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and inspire a team of 15–17 high-performing agents in our fast-paced call center environment.
Key Responsibilities
- Lead, manage, and support a team of 15–17 sales agents
- Monitor daily performance and ensure the team meets KPIs and sales targets
- Motivate and coach team members to exceed performance expectations
- Conduct regular team meetings, performance reviews, and one-on-one sessions
- Implement and manage Performance Improvement Plans (PIP) where necessary
- Analyze and report on team metrics, conversion rates, and individual performance
- Collaborate with QA, Training, and Operations for continuous improvement
Requirements
- Minimum 3+ years of experience in a sales team leader role within a call center
- Proven ability to drive sales performance and lead by example
- Strong analytical skills and comfort working with KPIs and metrics
- Familiarity with PIP processes and managing under-performance
- Excellent communication and leadership skills
- Target-driven with a passion for results and people development
What We Offer
- Competitive base salary of R10,000 + commission + bonus
- A results-focused and supportive team environment
- Career growth opportunities in a growing company
To apply, email your CV to:
Job Type: Full-time
Pay: From R10 000,00 per month
Work Location: In person
Customer Service Support (Alrode)
Posted 19 days ago
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Job Description
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Customer Support Specialist
Posted today
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Lesaka Technologies is searching for a Customer Support Specialist to join our Adumo Payouts division. This role is perfect for a tech-savvy, service-driven professional who enjoys solving problems, maintaining system health, and ensuring that customers receive exceptional support and accurate solutions.
About the Role
The Customer Support Specialist will be responsible for managing client queries, ensuring compliance with SLAs, and supporting the smooth running of critical systems. You'll play a key role in analyzing issues, improving service quality, and maintaining accurate client and system data. This position blends customer engagement, administrative precision, and technical insight within a fast-paced fintech environment.
Key Responsibilities
- Execute all support and administrative processes as per SLAs, including logging quotes, load queries, and managing master accounts.
- Manage Salesforce (SF), SSWP, and Voucher Engine queries within required timeframes.
- Perform daily system health checks and escalate issues where necessary.
- Conduct root cause analysis and provide feedback and reports to line management.
- Resolve client portal queries promptly and professionally, monitoring tickets to ensure they remain within SLA.
- Maintain accurate and up-to-date client information on Salesforce.
- Onboard new customers and coordinate with Finance to ensure proper account setup and client code allocation.
- Process customer cases for card loading, issuing, and delivery instructions.
- Build and maintain strong relationships with clients through proactive communication and accurate, timely responses.
- Track activities and productivity in Salesforce and provide reports on quotes, calls, and case volumes.
Competencies
- Strong analytical and problem-solving ability
- Excellent written and verbal communication
- Customer-centric approach and commitment to service excellence
- Detail-oriented and organized with good time management
- Team player who thrives in a fast-paced environment
- Proficient in CRM systems (Salesforce experience advantageous)
Minimum Requirements
- IT Diploma (NQF Level 6) or equivalent qualification in Information Technology
- 3–5 years' experience in a Customer Support or Office Administration role
- At least 1 year of experience in IT support
- Experience using CRM systems (Salesforce preferred)
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Customer Support Manager
Posted 23 days ago
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Job Description
**DEPARTMENT:** **Centre of Excellence**
**REPORTING TO:** **Centre of Excellence Director**
**REGION:** **South Africa**
**ADDITIONAL INFO:** **Travel within South Africa and sometime MEA region will be required.**
**PURPOSE OF POSITION**
**The Customer Support Manager is a senior leadership role responsible for the strategic direction, operational performance, and continuous improvement of customer support services across South Africa. This includes managing Helpdesk and Call Centre operations, driving customer satisfaction, and achieving financial and business growth targets.**
**The role requires a seasoned leader with strong technical acumen, capable of understanding complex product ecosystems and engaging confidently with senior stakeholders-both internally and externally. The successful candidate will lead three teams and will be accountable for aligning support operations with business goals, service level agreements (SLAs), and revenue targets.**
**KEY RESPONSIBILITIES**
**Strategic Leadership & Team Management**
+ **Lead, mentor, and develop a multi-tiered support organization, fostering a high-performance culture.**
+ **Provide strategic direction and coaching to his team.**
+ **Drive talent development, succession planning, and career growth initiatives.**
**Operational Excellence**
+ **Oversee daily operations of Helpdesk and Call Centre teams, ensuring alignment with SLAs, KPIs, and company policies.**
+ **Implement and monitor operational frameworks to ensure consistency, scalability, and compliance.**
+ **Drive process standardization and automation to improve service delivery and reduce operational costs.**
**Performance & Reporting**
+ **Monitor team performance against contractual and internal metrics.**
+ **Provide regular insights and executive-level reporting to senior leadership.**
+ **Use data-driven analysis to identify trends, risks, and opportunities for improvement.**
**Customer Experience & Stakeholder Engagement**
+ **Develop and execute strategies to enhance customer satisfaction and loyalty.**
+ **Act as a senior point of contact for escalated customer issues, ensuring timely and effective resolution.**
+ **Build and maintain strong relationships with senior stakeholders within customer organizations.**
**Process Improvement & Innovation**
+ **Lead continuous improvement initiatives across support functions.**
+ **Identify and implement best practices, tools, and technologies to enhance efficiency and service quality.**
**Cross-Functional Collaboration**
+ **Partner with other departments to ensure a unified approach to customer support.**
+ **Contribute to cross-departmental projects and strategic initiatives.**
**Financial Accountability & Revenue Management**
+ **Develop and manage support budgets, ensuring cost control and resource optimization.**
+ **Provide accurate revenue forecasts and implement strategies to achieve financial targets.**
+ **Align support operations with broader business objectives and profitability goals.**
**Business Development & Contract Management**
+ **Identify opportunities to expand service offerings and support revenue growth.**
+ **Lead contract negotiations with customers and partners, ensuring favorable terms and alignment with business goals.**
+ **Collaborate with commercial teams to support upselling, renewals, and strategic account development.**
**Domain:**
+ **Fuel dispenser; Automatic Tank Gauging; Forecourt controller; Automation; Electronic Payment; Point of Sale; Back Office; Head Office; software and hardware components.**
**Technical Capabilities**
+ **Demonstrated ability to understand and support complex hardware and software solutions.**
+ **Ability to translate technical issues into business impact and communicate effectively with both technical and non-technical stakeholders.**
+ **Experience working closely with engineering and product teams to resolve issues and improve product support.**
**DELEGATION OF AUTHORITY**
+ **As per Board-approved DOA and as necessary for functions outside the DOA.**
**POSITION RELATIONSHIPS**
**Internal**
+ **Operations Team**
+ **Finance Team**
+ **Technical Support**
+ **Projects Management Team**
+ **Engineering Team**
+ **Procurement**
+ **Warehouse**
**External**
+ **Customers (existing & potential)**
+ **Suppliers**
+ **Distributors**
+ **Industry Associations**
**PERSONAL QUALIFICATIONS & EXPERIENCE**
**Education/achievements**
+ **University degree or equivalent**
+ **Bachelor's in computer science or equivalent is preferred.**
**Experience/Knowledge**
+ **15 years of experience in Customer Support (Hardware and Software solutions) with at least 5 years in a leadership role.**
+ **Demonstrated ability to manage helpdesk and call centre activities**
+ **Strong leadership and people management skills across multi-layered teams.**
+ **Excellent communication and stakeholder engagement capabilities.**
+ **Commercially savvy with experience in contract negotiation and business development.**
+ **Analytical mindset with a track record of driving operational and financial results.**
+ **Problem-solving mindset, ability to work under pressure, and a commitment to continuous improvement.**
+ **Deep understanding of the fuel retail or industrial automation domain is highly desirable.**
**Specific Skills**
+ **Technical acumen**
+ **Stakeholder management**
+ **Advanced Computer skills in Office suites**
+ **Training & coaching**
+ **Customer Orientated**
**Potential Skills**
+ **Business Acumen**
+ **Management of P&L**
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
Customer Support Agent Junior
Posted today
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What does a Customer Support Agent do?
A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Support Agent list:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Customer Advisory Support Specialist
Posted today
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We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What You'll Do
This intern will provide hands-on support for Melody Suite, including configuration, localized documentation, trend analysis for regional optimization, and ongoing enablement. The role ensures that CA leaders and employees can operate without disruption, stay aligned with GTM strategies/business goals, and drive operational efficiency.
Additionally, the intern will contribute to training and enablement efforts, helping CA employees effectively adopt and utilize Melody Suite functionalities, thereby enhancing organizational readiness and consistency across MUs.
What You Bring
This position is well-suited for an intern with strong academic credentials or relevant project experience. The ideal candidate will:
- Deliver high-quality/detail-oriented outputs;
- Be well-versed in Microsoft tools, including PowerPoint, Excel, and optionally SharePoint, to effectively support documentation, reporting, and operational tasks
- Possess a positive attitude and problem-solving skills
- Comfortable working with business application and analytics platforms
- Strong analytical, documentation, and presentation capabilities
- Demonstrate an understanding of key business drivers and leverages business acumen to evaluate and support business change request;
- Quickly adapt to new tools and processes;
- Demonstrate a strong sense of teamwork and initiative;
- Thrive in complex and fast-paced environments.
Meet your team
The Customer Advisory (CA) Operations team provides timely and consistent business support - particularly around Melody Suite governance, enablement, and rollout.
#SAPNextGen
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.