127 Customer Service Representatives jobs in Germiston

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.

Team Leadership & Development:

• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Overview

SUMMARY : Well-established company based in the West Rand seeks a Client Services Executive to join their team!

POSITION INFO : Requirements :

• Matric with Mathematics
• Degree
• English and Afrikaans

• Service and manage an existing book of clients.
• Adjust and update policies according to client needs.
• Provide advice and guidance on short-term insurance policies.
• Handle annual renewals of policies.
• Retain clients who are considering cancellation by providing solutions.
• Build and maintain strong relationships with existing clients.

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Administrator to join our team in Johannesburg. This individual will be responsible for managing the day-to-day operations within the AHK Admin / Client Liaison department to ensure efficient and high-quality service delivery, meeting reporting deadlines and priorities set by AHK Head Office and clients. The role includes all aspects of job administration and coordination, from client instruction acknowledgment and queries to job execution, reporting, archiving, and record maintenance.

ABOUT US

Alfred H Knight is a fully independent, family-owned business spanning five generations. Our global network of offices and laboratories enables international trade by providing independent inspection, analysis, and consultancy services to the metals and minerals, solid fuels, and agriculture industries.

We have built a strong reputation by delivering knowledge and professionalism in weighing, sampling, and analysis. We continue to invest in our facilities, technology, and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To succeed at Alfred H Knight, you should demonstrate the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

• 1-2 years of experience in Office Administration
• Experience in shipping or warehousing is advantageous
• Proven track record in Data Capturing
• Working knowledge of Excel and intermediate formulas
• Accurate numerical task handling with attention to detail
• Ability to multi-task effectively
• Strategic planning skills
• Highly organized with good attention to detail
• Ability to work independently with minimal supervision
• Good interpersonal skills
• High computer literacy in Microsoft Office (Word, Excel), Google Drive (Gmail, Sheets)
• Excellent command of English, both written and spoken

Required Qualification

• Matric (Grade 12)

BENEFITS

We offer an excellent salary and benefits package.

CLOSING DATE: 23 June 2025

Employment Details

• Experience: Manager
• Key Skills: Fashion Retail, CSS, HTML, Banking & Finance, Health and Safety Management
• Employment Type: Full-Time
• Vacancy: 1

General Responsibilities:

Digital Communications:

• Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.
• Manage communications effectively to address queries, provide support, and facilitate smooth interactions.

Service Management:

• Handle service management tasks to support the sales pipeline.
• Ensure efficient delivery of services to meet customer needs and expectations.

Operations:

• Execute general operational tasks related to the business activities of the company.
• Maintain operational efficiency and effectiveness across different functions.

Arrangement and Execution of Tutoring Sessions:

• Coordinate and arrange 1-on-1 tutoring arrangements for students.
• Follow specified processes to ensure successful tutor and student engagements.

Client Relationship Management:

• Build and nurture relationships with clients, focusing on client satisfaction and retention.
• Address client concerns, gather feedback, and maintain a positive client experience.

General Operations:

• Handle day-to-day operational tasks to support business activities.
• Ensure smooth functioning of processes and workflows.

Client Communication and Coordination:

• Communicate with clients to understand their needs and requirements.
• Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
• Record relevant information and updates in the CRM system or spreadsheet.

Monitoring Progress and Quality:

• Stay informed about the progress of tutoring sessions.
• Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.

Educational Background:

• Possess a 3-year degree in BA or BCom from a reputable university.

Recent Graduates:

• Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.

Sales or Organizational Experience (As a plus):

• Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.

• Matric with Mathematics
• Degree
• English and Afrikaans

• Service and manage an existing book of clients.
• Adjust and update policies according to client needs.
• Provide advice and guidance on short-term insurance policies.
• Handle annual renewals of policies.
• Retain clients who are considering cancellation by providing solutions.
• Build and maintain strong relationships with existing clients.

Overview

My client based in the Midrand is currently looking for a Client Services Team Leader.

• Supervision of workload of the team and allocation to team members to optimize service provision and administrative support across the hours of the contact centre
• Monitor and evaluate consultants´ activities and team operations
• Resolving internal and external queries from financial advisors and clients
• Communicating information regarding instructions, processes and procedures to advisors and clients
• Proactively retaining and attracting business by providing excellent service to advisors and clients
• Maintaining Monthly Attendance Record
• Maintaining Key Performance Activities (KPA)
• Performing and maintaining corrective actions where necessary to increase staff performance
• Panel-admin training of new staff
• Handling and resolving escalations, second call resolutions etc
• Drive bulk admin function communication (failed and unpaid annuities, advisor commission suspension etc)
• Identify opportunities and implement actions to streamline business processes
• Servicing and maintaining direct client and / or financial advisor base for Life and Investment Products
• Quality assurance of correspondence sent by the consultants telephonically or by email
• Online Enrolments
• Back up to team members where necessary
• Provide support to the Client Services Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.

• Minimum qualification : Financial degree (NQF Level 7)
• Minimum of 2 year experience as a Team Leader in a Life / LISP Call Centre / Client Services environment
• Professional and friendly telephone manner
• Good understanding of mathematical calculations
• Take initiative
• Excellent time management skills
• Ability to multi-task and have good organisational capacity
• Problem solving skills
• Can work independently and as part of a team
• Apply sound judgement in query resolution Outcomes based training ability
• Natural leadership skills
• Detailed systems observation, attention to detail and solving arising problems.
• Ability to do performance calculations and reconciliations
• Approachable and supportive
• High ability to mediate and resolve dispute

Are you a dynamic individual with a passion for client satisfaction and financial services? Our client has an amazing opportunity just for you! Join a leading Financial Services company as a Client Services Manager, where you’ll play a pivotal role in ensuring exceptional service delivery to our client’s valued clientele.

Duties and Responsibilities:

1. General running of the office.
2. Maintenance of client database.
3. Compilation of financial analysis and reports.
4. Website updates.
5. Uploading of monthly newsletter.
6. Managing client liaison / correspondence.
7. Ensuring client files are FAIS and FICA compliant.
8. Managing queries.
9. Screening calls.
10. Managing stationary and office supplies.
11. Presentation pack compilations for new client meetings.
12. Research for queries and reports.
13. Submission of instructions.
14. Follow-up until completion of each query and instruction.

Requirements:

1. Strong Administrative Skills.
2. Attention to detail.
3. Strong client service ethic.
4. Ability to communicate with clients and suppliers to forge relationships.
5. Experience in the Financial Planning Industry is an advantage.