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82 Customer Service Representatives jobs in Germiston

Client Services Director

Johannesburg, Gauteng VML

Posted 22 days ago

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Job Description

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll do:

Account Management:

Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
Manage client expectations, address concerns, and proactively resolve issues.

Team Leadership & Development:

Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
Conduct regular performance reviews, identify training needs, and support the professional development of your team.
Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

Develop and execute strategic account plans that align with client objectives and drive measurable results.
Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
Monitor account performance, track key metrics, and identify areas for improvement.
Develop and present compelling proposals and presentations to clients.
Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

What You'll Need:

Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
2-3 years of experience as a Client Services Director within an agency setting.
Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
A strong track record of successfully managing and growing client accounts.
Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
Strong leadership qualities, with the ability to motivate and inspire a team.
Excellent project management skills and a keen eye for detail.
Experience in developing and delivering successful new business pitches.
A passion for delivering exceptional client service and exceeding expectations.
Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

Make a Real Impact: Shape the future of iconic brands.
Grow Your Career: Unlock your full potential through ongoing learning and development.
Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Client Services Director

Johannesburg, Gauteng Wunderman Thompson

Posted 22 days ago

Tap Again To Close

Job Description

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll do:

Account Management:

Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
Manage client expectations, address concerns, and proactively resolve issues.

Team Leadership & Development:

Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
Conduct regular performance reviews, identify training needs, and support the professional development of your team.
Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

Develop and execute strategic account plans that align with client objectives and drive measurable results.
Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
Monitor account performance, track key metrics, and identify areas for improvement.
Develop and present compelling proposals and presentations to clients.
Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

What You'll Need:

Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
2-3 years of experience as a Client Services Director within an agency setting.
Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
A strong track record of successfully managing and growing client accounts.
Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
Strong leadership qualities, with the ability to motivate and inspire a team.
Excellent project management skills and a keen eye for detail.
Experience in developing and delivering successful new business pitches.
A passion for delivering exceptional client service and exceeding expectations.
Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

Make a Real Impact: Shape the future of iconic brands.
Grow Your Career: Unlock your full potential through ongoing learning and development.
Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Client Services Manager

Johannesburg, Gauteng Prep2Perfection

Posted today

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Job Description

Duties & Responsibilities

General Responsibilities:

Digital Communications:

Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.
Manage communications effectively to address queries, provide support, and facilitate smooth interactions.

Service Management:

Handle service management tasks to support the sales pipeline.
Ensure efficient delivery of services to meet customer needs and expectations.

Operations:

Execute general operational tasks related to the business activities of the company.
Maintain operational efficiency and effectiveness across different functions.

Arrangement and Execution of Tutoring Sessions:

Coordinate and arrange 1-on-1 tutoring arrangements for students.
Follow specified processes to ensure successful tutor and student engagements.

Client Relationship Management:

Build and nurture relationships with clients, focusing on client satisfaction and retention.
Address client concerns, gather feedback, and maintain a positive client experience.

General Operations:

Handle day-to-day operational tasks to support business activities.
Ensure smooth functioning of processes and workflows.

Client Communication and Coordination:

Communicate with clients to understand their needs and requirements.
Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
Record relevant information and updates in the CRM system or spreadsheet.

Monitoring Progress and Quality:

Stay informed about the progress of tutoring sessions.
Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.

Desired Experience & Qualification

Educational Background:

Possess a 3-year degree in BA or BCom from a reputable university.

Recent Graduates:

Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.

Sales or Organizational Experience (As a plus):

Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.

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Client Services Executive

Johannesburg, Gauteng Fusion Personnel

Posted 2 days ago

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Job Description

Requirements:

Matric with Mathematics
Degree
English and Afrikaans

Key Responsibilities:

Service and manage an existing book of clients.
Adjust and update policies according to client needs.
Provide advice and guidance on short-term insurance policies.
Handle annual renewals of policies.
Retain clients who are considering cancellation by providing solutions.
Build and maintain strong relationships with existing clients.

This advertiser has chosen not to accept applicants from your region.

Client services director

Johannesburg, Gauteng VML

Posted today

Tap Again To Close

Job Description

permanent

Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.What You'll do: Account Management: Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships. Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations. Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle. Manage client expectations, address concerns, and proactively resolve issues. Team Leadership & Development: Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values. Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles. Conduct regular performance reviews, identify training needs, and support the professional development of your team. Foster a culture of continuous improvement and knowledge sharing within the team. Strategic Planning & Account Growth: Develop and execute strategic account plans that align with client objectives and drive measurable results. Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth. Monitor account performance, track key metrics, and identify areas for improvement. Develop and present compelling proposals and presentations to clients. Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation. What You'll Need: Bachelor's degree in Marketing, Communications, Business Administration, or a related field. 2-3 years of experience as a Client Services Director within an agency setting. Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing. A strong track record of successfully managing and growing client accounts. Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels. Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends. Strong leadership qualities, with the ability to motivate and inspire a team. Excellent project management skills and a keen eye for detail. Experience in developing and delivering successful new business pitches. A passion for delivering exceptional client service and exceeding expectations. Strong understanding of revenue and billing management Why VML? We offer a dynamic and collaborative environment where you can:Make a Real Impact: Shape the future of iconic brands. Grow Your Career: Unlock your full potential through ongoing learning and development. Be Part of Something Bigger: Join a global community of innovators and changemakers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, Linked In, and X.When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Client services director

Johannesburg, Gauteng Wunderman Thompson

Posted today

Tap Again To Close

Job Description

permanent

Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors. What You'll do: Account Management: Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships. Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations. Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle. Manage client expectations, address concerns, and proactively resolve issues. Team Leadership & Development: Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values. Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles. Conduct regular performance reviews, identify training needs, and support the professional development of your team. Foster a culture of continuous improvement and knowledge sharing within the team. Strategic Planning & Account Growth: Develop and execute strategic account plans that align with client objectives and drive measurable results. Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth. Monitor account performance, track key metrics, and identify areas for improvement. Develop and present compelling proposals and presentations to clients. Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation. What You'll Need:Bachelor's degree in Marketing, Communications, Business Administration, or a related field. 2-3 years of experience as a Client Services Director within an agency setting. Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing. A strong track record of successfully managing and growing client accounts. Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels. Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends. Strong leadership qualities, with the ability to motivate and inspire a team. Excellent project management skills and a keen eye for detail. Experience in developing and delivering successful new business pitches. A passion for delivering exceptional client service and exceeding expectations. Strong understanding of revenue and billing management Why VML? We offer a dynamic and collaborative environment where you can: Make a Real Impact: Shape the future of iconic brands. Grow Your Career: Unlock your full potential through ongoing learning and development. Be Part of Something Bigger: Join a global community of innovators and changemakers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , Linked In ,and X . When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Client services director

Johannesburg, Gauteng VML

Posted today

Tap Again To Close

Job Description

permanent

Join to apply for the Client Services Director role at VML Join to apply for the Client Services Director role at VML Get AI-powered advice on this job and more exclusive features. Who We AreAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Who We AreAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.What You'll DoAccount Management:Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships. Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations. Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle. Manage client expectations, address concerns, and proactively resolve issues. Team Leadership & DevelopmentLead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values. Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles. Conduct regular performance reviews, identify training needs, and support the professional development of your team. Foster a culture of continuous improvement and knowledge sharing within the team. Strategic Planning & Account GrowthDevelop and execute strategic account plans that align with client objectives and drive measurable results. Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth. Monitor account performance, track key metrics, and identify areas for improvement. Develop and present compelling proposals and presentations to clients. Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation. What You'll NeedBachelor's degree in Marketing, Communications, Business Administration, or a related field. 2-3 years of experience as a Client Services Director within an agency setting. Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing. A strong track record of successfully managing and growing client accounts. Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels. Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends. Strong leadership qualities, with the ability to motivate and inspire a team. Excellent project management skills and a keen eye for detail. Experience in developing and delivering successful new business pitches. A passion for delivering exceptional client service and exceeding expectations. Strong understanding of revenue and billing management Why VML?We offer a dynamic and collaborative environment where you can:Make a Real Impact: Shape the future of iconic brands. Grow Your Career: Unlock your full potential through ongoing learning and development. Be Part of Something Bigger: Join a global community of innovators and changemakers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, Linked In, and X.When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at VML by 2x Get notified about new Director of Client Services jobs in Johannesburg, Gauteng, South Africa . Alberton, Gauteng, South Africa 1 week ago Outbound Customer Service Team Lead – Betway Premium Johannesburg, Gauteng, South Africa 3 days ago Randburg, Gauteng, South Africa 1 month ago Benoni, Gauteng, South Africa 1 month ago Sandton, Gauteng, South Africa 3 weeks ago Johannesburg, Gauteng, South Africa 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Location

Client Services Manager JHB

Kempton Park, Gauteng GLS Supply Chain Equipment

Posted 22 days ago

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Job Description

GLS Supply Chain Equipment is looking for a talented Client Services Manager to join our team.

This role is based in the Kempton Park area.

Company Description

GLS is a leading provider of Supply Chain Equipment and related services. We are a competitive, innovative, and empowered South African business operating with a global presence. We pride ourselves on delivering high-quality, efficient, environmentally friendly, and sustainable solutions to our clients.

Purpose of the Role

The Client Services Manager is accountable for the efficient and profitable management of the department so as to increase client satisfaction, loyalty and retention and to continually meet their expectations by pro-actively analyzing data and information for prevention and solution of issues.

Key accountabilities - unique contribution this role makes to the organisation:

Promote company and services through effective interaction and reporting.
Manage, lead, and develop employees within their team;
Evaluate training needs of operational team and client and arrange training accordingly.
Enforce process compliance within the environment of the contract.
Communicate and report in line with agreed SLA & KPI’s
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.

Requirements

Valid Driver’s license
Grade 12
Degree or Diploma in Supply Chain Management, Business Administration, Finance or Accounting
3-5 years management experience in any Services environment; retail or manufacturing industry is desirable.
Excellent communication skills - written and verbal
Passion for providing excellent client services
High level of attention to detail and orientation to adhere to procedures
Effective conflict handling and resolution
Effective planning and time management

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Business Development and Sales
Industries Transportation, Logistics, Supply Chain and Storage

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Client Services Manager | Woodmead

Sandton, Gauteng The Recruitment Council

Posted 22 days ago

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Job Description

Are you a dynamic individual with a passion for client satisfaction and financial services? Our client has an amazing opportunity just for you! Join a leading Financial Services company as a Client Services Manager, where you’ll play a pivotal role in ensuring exceptional service delivery to our client’s valued clientele.

Duties and Responsibilities:

General running of the office.
Maintenance of client database.
Compilation of financial analysis and reports.
Website updates.
Uploading of monthly newsletter.
Managing client liaison / correspondence.
Ensuring client files are FAIS and FICA compliant.
Managing queries.
Screening calls.
Managing stationary and office supplies.
Presentation pack compilations for new client meetings.
Research for queries and reports.
Submission of instructions.
Follow-up until completion of each query and instruction.

Requirements:

Strong Administrative Skills.
Attention to detail.
Strong client service ethic.
Ability to communicate with clients and suppliers to forge relationships.
Experience in the Financial Planning Industry is an advantage.

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Client services (KYC/AML)

Johannesburg, Gauteng Curiska

Posted 6 days ago

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Job Description

5 Years experience working in a client onboarding function specifically authorising the account openings
• Extensive knowledge of UK customer and enhanced due diligence, sanctions, PEP, and Adverse media screening
• Knowledge of Money Laundering Regulations, 5th MLD, UK MLR 2017, JMSLG and Market AbuseRegulation (MAR)
• Understanding the implications of the impact of financial sanctions on financial institutions and their conduct and the consequences of breaching them (OFAC, HM Treasury, EU and UN sanctions)
• Good knowledge of Data Protection requirements
• Good communication skills both written and Oral with ability to communicate at Senior management level
• Solid understanding of the requirements of the UK Proceeds of Crime Act, Terrorism Act and UK Bribery Act.
• Experience managing large scale projects

The Role:
• Authorising account openings in line with procedures and SLA’s with a particular focus on KYC/AML elements.
• Supporting the Onboarding Manager to ensure the team receives ongoing training
• Working closely with Compliance to ensure:
o any regulatory updates are communicated and implemented
o Issues arising from Compliance monitoring are reviewed and addressed
• Ongoing review of control functions within the department
• Acting as the point of escalation with Compliance related queries
• Managing Client Services projects and initiatives including US tax forms communication, KYC updates and large static data changes
• Such other tasks and projects as may reasonably be required

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