23 Customer Service Representatives jobs in Germiston

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
13 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Adaptability
• Good communication skills (verbal and written)
• Customer focus
• Decision making
• Information monitoring
• Planning and organising
• Analytical
• Attention to detail
• Problem solving skills

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

Company Description

HelloNova is a level 1 BEE company based in Sandton, revolutionizing the debt collection industry through innovative technology and strategic integration. The company combines complementary strengths to drive growth and efficiency for its clients.

Role Description

This is a full-time on-site role for a Call Center Representative at HelloNova Debt Recovery in
Sandton
. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy.

Qualifications

• Customer Service Representatives, Customer Satisfaction, and Interpersonal Skills
• Customer Support and Computer Literacy
• Excellent communication skills
• Ability to work in a fast-paced environment
• Previous experience in a call center or customer service role is a plus
• High school diploma or equivalent

We're Hiring: Sales Team Leader – Call Center

Company: Exclusive Essentials

Location: Rosebank

Working Hours: Monday to Sunday, 08:00 AM – 05:00 PM (Rotational days off)

Remuneration: R10,000 + Commission + Performance Bonus

Position Type: Full-Time

Are you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and inspire a team of 15–17 high-performing agents in our fast-paced call center environment.

Key Responsibilities

• Lead, manage, and support a team of 15–17 sales agents
• Monitor daily performance and ensure the team meets KPIs and sales targets
• Motivate and coach team members to exceed performance expectations
• Conduct regular team meetings, performance reviews, and one-on-one sessions
• Implement and manage Performance Improvement Plans (PIP) where necessary
• Analyze and report on team metrics, conversion rates, and individual performance
• Collaborate with QA, Training, and Operations for continuous improvement

Requirements

• Minimum 3+ years of experience in a sales team leader role within a call center
• Proven ability to drive sales performance and lead by example
• Strong analytical skills and comfort working with KPIs and metrics
• Familiarity with PIP processes and managing under-performance
• Excellent communication and leadership skills
• Target-driven with a passion for results and people development

What We Offer

• Competitive base salary of R10,000 + commission + bonus
• A results-focused and supportive team environment
• Career growth opportunities in a growing company

To apply, email your CV to:

Job Type: Full-time

Pay: From R10 000,00 per month

Work Location: In person

Lesaka Technologies is searching for a Customer Support Specialist to join our Adumo Payouts division. This role is perfect for a tech-savvy, service-driven professional who enjoys solving problems, maintaining system health, and ensuring that customers receive exceptional support and accurate solutions.

About the Role

The Customer Support Specialist will be responsible for managing client queries, ensuring compliance with SLAs, and supporting the smooth running of critical systems. You'll play a key role in analyzing issues, improving service quality, and maintaining accurate client and system data. This position blends customer engagement, administrative precision, and technical insight within a fast-paced fintech environment.

Key Responsibilities

• Execute all support and administrative processes as per SLAs, including logging quotes, load queries, and managing master accounts.
• Manage Salesforce (SF), SSWP, and Voucher Engine queries within required timeframes.
• Perform daily system health checks and escalate issues where necessary.
• Conduct root cause analysis and provide feedback and reports to line management.
• Resolve client portal queries promptly and professionally, monitoring tickets to ensure they remain within SLA.
• Maintain accurate and up-to-date client information on Salesforce.
• Onboard new customers and coordinate with Finance to ensure proper account setup and client code allocation.
• Process customer cases for card loading, issuing, and delivery instructions.
• Build and maintain strong relationships with clients through proactive communication and accurate, timely responses.
• Track activities and productivity in Salesforce and provide reports on quotes, calls, and case volumes.

Competencies

• Strong analytical and problem-solving ability
• Excellent written and verbal communication
• Customer-centric approach and commitment to service excellence
• Detail-oriented and organized with good time management
• Team player who thrives in a fast-paced environment
• Proficient in CRM systems (Salesforce experience advantageous)

Minimum Requirements

• IT Diploma (NQF Level 6) or equivalent qualification in Information Technology
• 3–5 years' experience in a Customer Support or Office Administration role
• At least 1 year of experience in IT support
• Experience using CRM systems (Salesforce preferred)

What does a Customer Support Agent do?

A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Support Agent list:

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do
This intern will provide hands-on support for Melody Suite, including configuration, localized documentation, trend analysis for regional optimization, and ongoing enablement. The role ensures that CA leaders and employees can operate without disruption, stay aligned with GTM strategies/business goals, and drive operational efficiency.

Additionally, the intern will contribute to training and enablement efforts, helping CA employees effectively adopt and utilize Melody Suite functionalities, thereby enhancing organizational readiness and consistency across MUs.

What You Bring
This position is well-suited for an intern with strong academic credentials or relevant project experience. The ideal candidate will:

• Deliver high-quality/detail-oriented outputs;
• Be well-versed in Microsoft tools, including PowerPoint, Excel, and optionally SharePoint, to effectively support documentation, reporting, and operational tasks
• Possess a positive attitude and problem-solving skills
• Comfortable working with business application and analytics platforms
• Strong analytical, documentation, and presentation capabilities
• Demonstrate an understanding of key business drivers and leverages business acumen to evaluate and support business change request;
• Quickly adapt to new tools and processes;
• Demonstrate a strong sense of teamwork and initiative;
• Thrive in complex and fast-paced environments.

Meet your team
The Customer Advisory (CA) Operations team provides timely and consistent business support - particularly around Melody Suite governance, enablement, and rollout.

#SAPNextGen
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

Successful candidates might be required to undergo a background verification with an external vendor.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.