16 Customer Success jobs in Germiston

We are Zetes (pronounced 'Zet-es'). Our team of 1,300 employees work across 22 countries in EMEA, delivering SAAS solutions optimizing our customer's supply chains & innovating citizen identification across the world. Our work for our B2B customers keeps the goods we need moving, with precision traceability. Our work for our B2G customers ensures the delivery of a strong basis for legal identity to citizens in their home countries and creates safe movement for them between the countries they choose to travel to. We are proud to say that our work touches the lives of people all around the world.

Position Overview:

We are seeking an experienced and dynamic leader for the
Customer Success Lead
position to oversee the delivery of high-impact client services while ensuring robust cybersecurity across the organisation. This role combines strategic oversight with operational execution, requiring strong technical expertise, leadership acumen, and stakeholder engagement.

The successful candidate will lead a multidisciplinary team, drive continuous service improvement, and support organisation-wide cyber initiatives.

This position requires a proactive, solution-oriented leader capable of aligning day-to-day operations with broader business and compliance objectives.

Role and Responsibilities:

• Lead and manage a multi-skilled team delivering customer support, software services, and infrastructure security.
• Oversee the end-to-end delivery of technical services and customer support, ensuring SLA and OLA compliance.
• Ensure consistent service delivery aligned with ITIL standards, SLAs, and client satisfaction metrics.
• Drive operational readiness, resource planning, and performance tracking across customer success functions.
• Collaborate with internal departments (e.g. Development, Commercial, Order Management, Quality Assurance) to align operations with business strategy.
• Own the service delivery lifecycle, by ensuring seamless onboarding, change management and solutions rollout.
• Oversee and ensure strategic implementation of initiatives of (CISO) on cybersecurity governance, risk, and compliance, including policy development, compliance reporting.
• Ensure compliance with ISO27001, POPIA, GDPR, and other applicable data protection regulations.
• Coordinate enterprise-wide cyber initiatives, including threat assessments, penetration testing, and policy development.
• Present performance reports, security updates, and service metrics to senior client stakeholders and executive leadership.
• Champion continuous improvement in service quality, system reliability, and operational efficiency.
• Represent the organisation in high-level client engagements, including service reviews, audits, and compliance discussions.
• Contribute to the organisational improvement initiatives by identifying operational inefficiencies and formulating proactive solutions.

Core Competencies:

• Leadership Excellence: Demonstrates accountability, decision-making, and the ability to inspire cross-functional teams.
• Customer Centricity: Advocates for clients, ensuring high levels of responsiveness and satisfaction.
• Technical Acumen: Broad understanding of IT infrastructure, software integration, and cybersecurity architecture.
• Resilience & Adaptability: Operates effectively in high-pressure environments and during critical incidents.
• Collaboration: Works closely with internal teams and external partners to drive aligned outcomes.
• Strategic Influence: Communicates effectively with executive stakeholders and shapes operational direction.
• Integrity & Compliance Focus: Acts as a steward of data protection and governance standards.

Minimum Qualification & Experiance:

• Must have a bachelor's degree in ICT, Engineering, Computer Science, or a related field.
• Proven leadership with at least 5 years of experience in technical service delivery and/or cybersecurity leadership.
• Demonstrated expertise in IT infrastructure, networking, DevOps, or managed services.
• Strong working knowledge of information security standards (ISO 27001, POPIA, GDPR) and enterprise risk principles.
• Experience with endpoint protection, cloud environments (preferably Azure), and mobile device management tools (e.g., SOTI).
• Proficient in customer engagement, stakeholder communication, and presenting at the executive level.
• Practical understanding of SLA/OLA design, reporting, and service improvement frameworks.
• Familiarity with automation, barcode scanning/printing technology is an added advantage.

About the Company:

Were looking for a Customer Success Associate to be part of our Sales and Success team.

We work with home and field service companies designing cutting-edge technology to help them better quote, schedule, manage, invoice, and collect payments from their customers. We are growing fast - but weve just scratched the surface of what we want to accomplish for our customers.

About the Role:

The Customer Success Associate will focus on increasing product adoption and customer retention through effective customer relationships. Each day will be different from the next, especially in personal interactions. Our business is a fast-paced environment with multiple projects happening simultaneously. The person in this position must be friendly and genuinely interested in the business, the team, and our customers. This position involves a high level of customer interaction via calls and online meetings, responding to emails and chats in a timely manner, as well as participating in cross-functional product-related meetings.

The right person for this job enjoys working with customers, has a technical aptitude on business applications, has a strong customer focus, exhibits the right communication skills, and is able to consult with clients on how to use products to improve and grow their business.

Duties & Responsibilities:

• Establish trusted relationships with customers and drive the maximum value through your interactions
• Meet with customers to understand customer needs and objectives; ensure the customer is utilizing and benefiting from the full extent our company
• Run onboarding and training sessions for business owners, administrators, and technicians quickly and effectively to ensure a smooth transition from sales
• Become an expert and work with customers making it quick and easy to get them up and running.
• Use CRM and other internal tools to proactively monitor and identify usage trends
• Engage customers to understand reasons for changes in usage and set mitigation plans to increase usage
• Gather customer insights to share with the Sales, Tech, and Product teams - to make the company better.
• Collaborate with Sales, Tech and Product teams to design, build and deliver new customer experiences, product features and learning solutions.

Requirements:

• A passion for customer success & delivering value to customers puts a smile on your face
• 1-2 years experience in customer success - or a comparable - role
• Creative, resourceful, detail-oriented, and well-organized.
• Agile, willing to try new things, measure results and iterate on approaches
• Strong project management, cross functional collaboration, and strong communication skills
• Analytical - skilled in "thinking about data in aggregate" and ability to step back and evaluate with action in mind on how to achieve desired outcomes using most efficient methods
• Solid understanding of what the company does and how it works to solve user problems
• Ability to strategically drive customers toward best practices

Benefits:

Youll report directly to the Head of Sales & Success, and work closely with both the broader team, where everyone shares the same purpose and pitches in as needed.

We offer a dynamic high growth environment where people can learn and thrive. If you want a fast paced, action oriented and sometimes unpredictable and challenging work environment, youll fit right in.

***Salary R18,000.00 R20,000.00 + Commission & Incentives (Negotiable, based on skills, experience and in relation to current package)

Location
: Sandton, Johannesburg

Salary
: R16 527 per month

Duration
: 12 months (start on 1 October 2025) with potential for renewal

Role Description

To serves as the primary point of contact between the company and its clients, ensuring that customers achieve maximum value from products or services.

Qualifications & Skills

• Diploma/ Bachelors degree in Communications/Supply Chain/Computer Science
• 1-3 years experience in the field
• Customer Satisfaction and Customer Service skills
• Analytical Skills
• Customer Support and Communication skills

Are you driven by client success and passionate about the power of marketing to influence global business?

Do you excel at turning complex, multilingual campaigns into seamless executions that deliver measurable impact? If so, this is your chance to take ownership of international projects for a fast-scaling B2B marketing powerhouse.

Our client is a
global marketing innovator
with operations across
EMEA, North America, and South Africa
. They partner with some of the world's most influential B2B brands, helping them engage hard-to-reach audiences through intelligent campaigns. Now, they're growing their South African Client Services team with a highly skilled
Customer Success Manager
—someone who thrives on detail, loves problem-solving, and is motivated by seeing clients succeed.

What You'll Do

This isn't a back-office role—it's about being on the frontline of delivery, client relationships, and operational excellence:

• Be the face of the business for your clients
  : manage day-to-day communication, handle queries with confidence, and ensure every interaction builds trust and credibility.
• Coordinate multilingual campaigns at pace
  : working with translators, freelancers, and internal teams to deliver assets across multiple languages—always on time, always on brand.
• Deliver with precision under pressure
  : prepare and finalise creative assets within 48–72 hours to meet global launch deadlines without compromising quality.
• Own the setup and execution
  of online and offline campaigns in internal systems, ensuring accuracy, speed, and flawless delivery.
• Track campaign performance end-to-end
  : monitor pacing, deadlines, lead flow, and delivery metrics—proactively solving issues before they become problems.
• Work globally, think globally
  : collaborate daily with teams in the UK and US, aligning efforts across time zones to ensure campaigns deliver maximum impact.
• Grow with the business
  : take on additional responsibilities and stretch opportunities as this fast-expanding organisation continues to evolve.

We're looking for someone who doesn't just "manage accounts"—but actively drives success.

You'll need:

• Solid experience in
  Customer Success, Customer Experience, or Account Management
  , ideally within a marketing or media setting.
• B2B marketing/media knowledge
  , especially exposure to the UK and US markets (a strong differentiator).
• Exceptional organisational skills: you're the person who thrives on multiple moving parts and never lets a deadline slip.
• A
  client-first mindset
  with strong communication skills and the confidence to manage senior stakeholders.
• Comfort working across borders and time zones—you'll be part of a truly international delivery model.
• Strong PC skills and the ability to quickly master new platforms and tools.
• (Advantageous) A working knowledge of
  basic HTML
  .

Why Join?

You'll be joining a business where
precision meets creativity
—a company that's redefining B2B marketing on a global scale. Their South African team is central to delivery success, and this is your chance to make an immediate impact. If you want to be challenged, grow quickly, and see your work deliver tangible results for world-class clients, this role is for you.

Apply today and step into a role where your skills and ambition will shape the future of global B2B marketing.

We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.

What You'll Do:

• Make outbound calls to prospective property clients

• Build strong client relationships through exceptional service

• Collaborate with our sales team to achieve targets

• Provide professional customer support and follow-ups

What We're Looking For:

• Previous call centre or sales experience (real estate preferred)

• Excellent communication and phone skills

• Proficiency in Microsoft Office/Google Suite

• Own laptop required

• Team player with independent work ability

What We Offer:

• Salary: Up to R11,000/month

• Full-time, Monday - Friday position

• Dynamic, fast-paced work environment

• Career growth opportunities in real estate

If you are interested send your CV and cover letter to

Location: Observatory, Cape Town

Job Type: Full-time

Pay: Up to R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

Job Type: Full-time

Pay: R8 000,00 - R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

This is an exciting opportunity to join a market leader in the media and sports events management sector!

The successful candidate will be responsible for:

Financial Record Keeping: Capturing all financial transactions, accounts payable and receivable, and bank reconciliations.

Financial Reporting: Preparing management accounts (profit/loss statements and Balance sheet recons).

Budgets: monitor spending and guide departments on spending.

Tax Compliance: Calculation of VAT and submission of VAT returns.

Auditing: Assisting with audit providing information and support to external auditors

System Management: Utilizing financial management systems (Xero) and other software (FNB banking website) for daily operations and reporting.

Criteria:

• Bachelors degree in accounting or finance (BCom or equivalent) is required.
• SAIPA or the globally recognized CPA Professional Certifications advantageous.
• Minimum 5 years of relevant experience in performing the full accounting function up to financial statements.
• Experience in Xero preferred
• MS Excel advanced skills

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
13 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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