74 Customer Success jobs in Germiston
Customer Success Consultant
Posted today
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The Customer Success Consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant partners with the customer's Account Manager to drive mutual success and achieve overall customer satisfaction.
The Customer Success Consultant proactively engages with an assigned portfolio of customers by engaging them as a trusted advisor. They develop a deep understanding of customers’ recruitment and development strategy and business objectives to drive the use of the Pnet solutions. The Customer Success Consultant strives to drive high level customer value realization.
About the DepartmentA dynamic team passionate about ensuring our products and services come to life within our customers' businesses. They are committed to showing our customers real value and return on their investment. The Customer Success team plays a pivotal role in customer retention, satisfaction, and building long term relationships. From ensuring a smooth customer onboarding to educating them on how our solution can benefit their employee value proposition, this team always goes beyond.
Duties & Responsibilities- Develop and implement account strategies and consumption plans that drive customer outcomes.
- Build trusted relationships with customers to support value-based consumption focused activities.
- As a Customer Success Consultant, you are expected to have a strong relationship with the Sales teams as well as other critical functions in the business to ensure mutual success with our customers.
- Monitor SLA performance and maintain a high level of customer satisfaction.
- Engage with STST as well as relevant subsidiary organisations to leverage expertise as needed.
- Leverage data & tools to track and manage targeted adoption and consumption activities.
- Act as point of escalation for customer account issues.
- Contribute to library of success plays and best practices to further grow Pnet’s ability to drive customer success.
- Engage with customers to do regular value realization assessments and advise on optimal utilization of their investment.
- Stay knowledgeable on customer’s industry, business strategy, business line strategy, and market conditions.
- Orchestrate success resources across PNet to accomplish customer's desired outcomes.
- Provide customer advocacy and act as voice of the customer providing feedback to appropriate PNet stakeholders.
- Identify and mitigate risks to current and future reoccurring revenue.
- Be the customer's strategic expert to share industry trends, best practices, competitive insights, and product roadmap.
- Coach customers to ensure they are leveraging all available resources.
- Matric / Higher Certificate
- A minimum of 3 years’ customer management experience.
- Excellent knowledge of the MS Office suite.
- Intermediate to Expert level experience on Excel.
- Knowledge of ERP/CRM Systems would be advantageous.
- SAP knowledge will be an advantage.
Pnet is an equal opportunity employer. Please note that if you have not heard from us within 2 weeks, your application has been unsuccessful.
#J-18808-LjbffrCustomer Success Agent
Posted 22 days ago
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We are looking for someone with a lively, intelligent and questioning disposition to be part of our energetic team dedicated to enhancing our customers’ experience. You will be charged with staying close to the customer, making sure they’re happy with their service and ensuring all customers get the value they anticipated upfront. If you’re passionate about the customer journey and only deliver the kind of service you’d like to receive, then please get in touch.
This role will report to the Operations Support Manager within the Operations Team.
YOUR RESPONSIBILITIES Customer Success- Guarantee 1st class customer satisfaction & professional customer support
- Music & visual equipment swaps (exchange faulty equipment); allocation and configuration of equipment
- Enter contacts, leads and prospects on database & maintain integrity.
- Record-keeping of customer interactions, transactions, comments & complaints on CRM
- Manage content for clients on CMS (e.g. Mall of Africa)
- Assist accounts department with disconnection & reconnection process
- Qualify Music or Visual technical issues before allocating tickets to TSS
- Liaise with EU Affiliate Support & Multichoice Commercial Department agents re product queries
- Tackle all music and visual technical enquiries, & general enquiries with the aim of 1st time call resolution
- Courtesy confirmations to installers / customers
- All contact details confirmed prior to installations e.g. email, address etc.
- Share service/survey calls to Top Subscribers (weekly) as well as Xmas schedule confirmations annually
- Administer any new marketing campaigns ito qualification around customer information – details to sales/marketing
- Manage follow ups & escalation process
- Able to offer alternatives and engage persuasively
- Onboard & train: extensive knowledge of product range to enable effective communication & advice
- Nurture relationships to grow future opportunities
- Accurately update, compile and distribute weekly & month-end reports using your excellent Excel skills
Matric; Minimum 5 years’ work experience. At least 2 of these in a Customer Success role with an excellent understanding of who the customer is and what the customer wants. Must have proven skills of interaction with a customer on a multi-layered level. Excellent Excel: Intermediate to Advanced.
WE WANTA lust for life that reflects in your voice and everything you do; walk with a spring in your step; blow us away with your inquisitive mind and your passion for service excellence. Your friendly demeanor will charm our customers and your colleagues. You have confidence and oodles of empathy. You know how to communicate and appeal in a way that will satisfy even the most difficult of customers. You are not afraid to reveal ambition and to showcase your skills to our team. You jump in and don’t wait to be asked. You understand that we’re all working in the same team & driving towards the same goal. You’re tenacious and the person your manager can always rely on. You will identify errors and propose solutions with your attention to detail and analytical mind. You are not afraid to put your hand up and be accountable. You’re all about value-add.
#J-18808-LjbffrCustomer Success Specialist
Posted 22 days ago
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Full-Time
- Remote (U.S. Eastern Time Hours)
We’re a fast-growing podcast studio producing branded B2B shows for corporate clients—and we’re hiring our first Customer Success Specialist . In this role, you’ll lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value.
You’ll serve as the main point of contact, guiding clients through planning, production, and promotion. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
What You’ll Do
- Onboard new clients with structured kickoff calls and milestone planning
- Coordinate episode production schedules, guest booking, and asset handoffs
- Manage timelines and automate task flows using tools like Zapier or Make
- Communicate clearly and proactively with clients and internal teams
- Monitor podcast metrics and surface insights to improve performance
- Troubleshoot issues quickly and keep delivery running smoothly
- Support renewals by consistently delivering a strong client experience
- 3+ years managing client relationships in media, SaaS, or tech-enabled services
- Hands-on experience with automation tools (Zapier or Make is a must)
- Strong communication skills and confidence leading calls over Zoom
- Comfortable managing timelines, workflows, and CRM systems
- Calm, proactive, and highly organized
- Bonus: familiarity with podcast production or B2B marketing
- You’ll shape the customer success function at a high-growth studio
- You’ll work at the intersection of content, tech, and strategy
- You’ll help turn creative ideas into scalable systems that clients love
Customer Success Manager
Posted 6 days ago
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Are you a relationship-builder with a passion for customer success in a fast-paced, tech-driven environment?
We're hiring a Customer Success Manager to join a dynamic, rapidly scaling global team. This is a key role focused on client retention, revenue growth, and delivering an exceptional customer experience across a diverse portfolio.
Key Responsibilities:
Act as a trusted advisor to customers, helping them achieve their goals through proactive and strategic support.
Drive retention by identifying risks early and resolving customer challenges effectively.
Grow revenue via account expansion and cross-selling opportunities within your Book of Business.
Collaborate cross-functionally with internal teams including Operations, Sales, Marketing, and Finance to ensure seamless service delivery.
Lead or contribute to broader team projects aimed at improving processes, scalability, and efficiency.
What We’re Looking For:
Minimum 3 years’ experience in a similar client-facing Customer Success or Account Management role.
Strong interpersonal and communication skills with the ability to build trust and rapport quickly.
Highly organised and adaptable, with effective time and project management abilities.
Comfortable working with numerical data , including FX rates, gross/net figures, and basic financial concepts.
A start-up mindset – thrives in a high-growth, agile environment and ready to take initiative.
Demonstrated ability to handle a high volume of accounts without compromising on quality.
Preferred Experience:
Natural commercial acumen with a passion for strategic account growth.
Familiarity with platforms like Salesforce and
Customer success agent
Posted today
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Customer success consultant
Posted today
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Customer Success Senior Manager
Posted 8 days ago
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Description (Industry) Senior Manager Customer Success Management (CSM) (m / f / d):
Our Senior Managers CSMs (m / f / d):
- Act as strategic partners to our local, regional (and global) clients.
- Are internal and external innovation agents, driving change for faster market response.
- Are well-known experts in their market segments (industry, products, channels, etc.).
- Lead a team of industry CSMs.
- Understand and work with the entire portfolio of POS-related data with key clients, including GfK's market data and consumer insights, serving as the central contact point.
- Ensure effective client training and onboarding, educating key and senior customers on relevant features and functionalities.
- Drive high adoption rates of GfK's solutions within client organizations by demonstrating ROI.
- Promote regular usage of GfK tools among senior stakeholders and develop new user bases.
- Develop fact-based answers to complex business questions and elaborate use cases demonstrating the value of GfK data.
- Deliver insightful presentations and actionable recommendations to key clients.
- Coordinate client services across countries and categories, identifying cross-sell and upsell opportunities.
- Help improve renewal rates by showcasing business outcomes and value.
- Lead, guide, and train a team of industry CSMs, ensuring high-quality client experience.
- Maintain full certification in GfK's platform offerings and manage special projects like training content creation.
- Act as an internal ambassador for the CSM role, driving its spirit within the organization.
- Stay updated on platform knowledge, providing feedback to product and operations teams.
- Collaborate with sales and other business units to identify strategic opportunities and manage client relationships.
- Coordinate internal client services nationally and internationally.
- Handle industry sector responsibilities, ensuring quality and consistency.
Additional qualifications include:
- Relevant experience in leading teams and in markets related to durable consumer goods and retail.
- Expertise across multiple product categories and markets, with over 8 years in consulting, market research, or product management.
- Excellent language skills (local language and English), presentation, and communication skills.
- Proactive engagement and decision-making abilities.
- Passion, creativity, and an entrepreneurial mindset.
We offer an innovative work environment that embraces digital technologies, encourages entrepreneurial spirit, and values diversity and inclusion.
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Customer Success & Sales Manager
Posted 3 days ago
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Description/Synopsis:
An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to join their expanding team. If you are a dynamic professional who thrives at the intersection of relationship-building, consultative sales, and customer advocacy, this opportunity is for you. This hybrid role allows you to both acquire new clients and ensure their long-term success, while collaborating with diverse teams to deliver world-class solutions that make a meaningful impact.
Minimum Requirements:
- 3+ years’ experience in SaaS customer success, sales, or hybrid roles
- Excellent written and verbal communication skills.
- Strong consultative, empathetic approach to sales and support.
- Proficiency with CRM and communication tools (e.g., HubSpot, Intercom, Slack).
- Highly organised, proactive, and self-motivated.
- Ability to simplify technical concepts for non-technical users.
Main Responsibilities:
Customer Success
- Own and manage customer onboarding, ensuring a seamless start.
- Build and maintain trusted relationships with SMB and mid-market clients.
- Proactively monitor usage and identify upsell opportunities.
- Conduct regular check-ins, QBRs, and training sessions.
- Collaborate with product/support teams to resolve issues quickly.
- Gather feedback and advocate for customer needs in the roadmap.
Sales
- Qualify inbound leads and conduct discovery calls.
- Manage the full sales cycle from outreach to closing.
- Develop outbound strategies to target key segments.
- Track pipeline, conversion, and sales performance metrics.
- Refine sales materials, pitch decks, and templates.
- Partner with marketing to convert campaigns into revenue.
Senior Customer Success Manager
Posted 6 days ago
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Are you a strategic thinker with a passion for customer success and account growth? We are hiring a Senior Customer Success Manager to join a high-performing, fast-paced global team.
In this role, you’ll play a key part in driving customer retention, expanding revenue opportunities, and championing excellence in customer experience. If you’re commercially savvy, love building trusted relationships, and are excited to lead initiatives that make a difference—this is the opportunity for you.
What You’ll Be Doing
Act as a trusted advisor to your customer portfolio, building strong, lasting relationships
Drive customer retention through proactive engagement, early risk identification, and hands-on problem-solving
Identify and close upsell and cross-sell opportunities across your Book of Business
Collaborate closely with Operations, Sales, Marketing, RevOps, and Finance to deliver exceptional customer experiences
Lead projects and initiatives that improve team efficiency and scalability
Mentor junior team members and help elevate team performance
What We’re Looking For
6+ years of experience in Customer Success, including senior-level account ownership
Proven track record of driving retention and revenue growth
Excellent communication and stakeholder engagement skills
Strong numeracy skills and comfort with metrics (e.g., tax, FX rates, gross/net)
Organised, proactive, and able to thrive in high-growth startup environments
Experience leading cross-functional initiatives or projects
Bachelor’s degree required
If you have not been contacted within 10 working days, please consider your application unsuccessful
Customer success senior manager
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