523 Account Management jobs in Germiston

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

Overview

Business Segment: Personal & Private Banking

Location: ZA, Gauteng, Johannesburg, Simmonds Street

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate / Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

DP World City of Johannesburg, Gauteng, South Africa

DP World City of Johannesburg, Gauteng, South Africa

Director Key Account Management Chemical in Sub-Saharan Africa will focus on DP World’s top-tier strategic clients across Chemical industry in Sub-Saharan Africa. Responsible for cross-selling and up-selling all DP World capabilities to existing clients and developing the business in alignment with the overall strategy. Being the support point of contact from operations for all key client matters, anticipating client needs based on industry and global trends and client performance.

The Key Account Management Chemical SSA will be responsible for maintaining and growing the existing book of business and finding new clients in the Chemical space. The role requires a successful collaboration between operations and commercial on contract renewal strategies and addressing scope change opportunities (cross-selling and up-selling) commercially within the existing business. Influence and assist with operational implementation, contributing to client’s satisfaction, reducing risk and improve profitability.

Job Context

Key Account Management Chemical SSA is critical for the success of DP World’s growth strategy and to maintain global and regional relationship with its key clients across the Chemical industry vertical.

The role will focus on client growth through extension of DP World capability offering within existing accounts (farming) as well as hunting for new business in SSA region. This role will also link with Global Key Accounts Management to align strategies and to assist in opening doors for global accounts in the SSA region as well as drive cohesion between business units in SSA.

Director Key Account Management Chemical SSA will work and influence all leaders of all relevant support functions to ensure all commercial activities are supported (operations, operational excellence, finance, IT, HR, legal,) She/he will provide leadership, processes and direction to the commercial organization and she/he will develop talents being accessible, hands-on and leading by example.

Key Performance Areas:

• Accountable for coordinating and assisting in implementing the KAM Framework for strategic existing Chemical clients, providing direction and promoting collaboration with BD Sales and operational teams.
• Meet and exceed financial growth targets for the assigned global Chemical customer accounts and/or new customers annually and expand our geographic and solutions offering footprint with these accounts across DP World service portfolio
• Maintain understanding of customers’ expectations relative to operational solutions, costs and results
• Keep key account plans relevant and up to date and measure/follow up on the strategic actions of the key account and also highlight progress to date
• Identify and in collaboration with account owners and sponsors, assist in develop relationships with key decision makers at all levels within an account
• Manage governance structure and Communications Plan by assisting scheduling and facilitating Biannual and Quarterly Business Reviews with assigned strategic clients as well as monthly operational meetings.
• Construct Account Plans in consultation with operations to understand the customer's business (strategically, operationally, financially), understand the customer's buying process and identify all influences, intimately understanding their requirements
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win
• Generating new Greenfields business by applying end-to-end DP World model in designing of end-to-end solutions.
• Coordinate RFQs for new business opportunities as required and renewals of existing business with assigned clients engaging other functions as required and own the commercial relationship and contract negotiations
• Follow the internal commercial process, procedures and thresholds
• Foster a close cooperation between Account Management, Business Development (Sales), Operations, Operational Excellence and all other functions (IT, HR, Finance, etc.)
• Partner with colleagues in other regions on broader opportunities for global clients and industry verticals
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned

Qualifications Required:

• Degree or equivalent in Supply Chain, Business Administration or Transport/Logistics
• Proven track record of having consistently achieved on a sales quota at a relevant scale

Experience and Skills Required:

• Minimum >8 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry) with focus on Key Account Management or Sales role.
• Leading and managing a team
• Experience in Key Account Management and/or Sales
• Experience in Chemical Market/Industry in SA and/or SSA
• Experience within Logistics
• Exposure to and working knowledge of all facets of contractual requirements.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

• Seniority level Director

• Employment type Full-time

• Job function Management
• Industries Transportation, Logistics, Supply Chain and Storage

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Main Purpose of The Job:

The company is in search of a highly performing and self-driven individual to fulfil the Proposal Engineer role within our sales department. This will be a high-pressure, target-driven role, and high performers can expect to be highly rewarded. In this role, the Proposal Engineer/Account Manager will be primarily responsible for nurturing, selling, and upselling the companys products to our existing clients to unlock commercial value from the existing relationships. Furthermore, the role will include acquiring new clients predominantly in the public sector and other sectors through identifying and responding to suitable tenders, RFQs and RFI.

The ideal candidate will have a deep understanding of the South African Public and Private sector market and can navigate complex environments while adhering to processes as well as the companys Code of Ethics and EHS standards.

Key Responsibilities:

• Drive, manage and execute the business revenue growth of the public sector business and other existing clients with very high targets.
• Build strategic relationships at SOCs, Municipalities, Utilities & other existing clients and engage consistently with client stakeholders at all levels to ensure consistent alignment.
• Actively pursue new key accounts in the public utilities sector and other strategic sectors.
• Identify upselling and cross-selling opportunities within existing accounts and lead commercial negotiations on new and ongoing contracts.
• Ensures that the public sector sales and existing clients retention plan is aligned with and supports the overall company revenue goals.
• Maintain a deep understanding of client operations, challenges, and strategic objectives through regular customer interactions with HODs, Engineers, Plant Managers, and other important role players with a view of creating long-term loyalty to the business and solid trust
• Responsible for comprehensively responding to business-aligned tenders, RFQs, quotations and proposal efforts to prospects and customers alike
• Timeous updating of company sales tracking systems with accurate data
• Analyse client feedback and market dynamics to inform strategic decisions
• Collaborate with internal teams to ensure effective customer experience
• Provide input to strategy and new business team based on client needs and feedback, and support the rollout of new products and services as and when they are launched
• Reporting/presenting at weekly, monthly and Ad Hoc sales meetings

Qualifications & Experience:

• Diploma or bachelors degree in business management, Business Administration, Electrical Engineering, or a related field.
• Minimum of 5 years experience in key account management, business development, or strategic sales, ideally within the public/private utilities sector. (Experience in the energy sector is a strong advantage.)
• Proven success in managing and nurturing key accounts in both the public and private sectors, with a track record of securing new business in South Africa. (Experience in other regional markets is a plus.)
• Consistent track record of exceeding sales targets and driving business growth.
• Strong understanding of procurement and regulatory frameworks in both public and private sectors.
• Demonstrated experience in preparing and winning bids, tenders, and RFQs for both public and private sector opportunities.
• Familiarity with various sales methodologies and experience using Customer Relationship Management (CRM) systems.

Skills & Competencies:

• Excellent written and verbal communication skills, with strong presentation abilities that create impact and clarity.
• Proven ability to deliver high-quality customer service and maintain strong client relationships.
• Strong technical background (engineering or equivalent).
• High attention to detail and organisational skills.
• Ability to manage multiple proposals simultaneously and meet tight deadlines.
• Commercial acumen and cost estimation knowledge.
• Strong team collaboration and interpersonal skills.

Responsibilities

Financial Record Keeping: Capturing all financial transactions, accounts payable and receivable, and bank reconciliations.

Financial Reporting: Preparing management accounts (profit/loss statements and Balance sheet recons).

Budgets: monitor spending and guide departments on spending.

Tax Compliance: Calculation of VAT and submission of VAT returns.

Auditing: Assisting with audit – providing information and support to external auditors

System Management: Utilizing financial management systems (Xero) and other software (FNB banking website) for daily operations and reporting.

Education: Bachelor’s degree in accounting or finance (BCom or equivalent) is required.

Professional Certifications: Certifications like SAIPA or the globally recognized CPA are often advantageous.

Technical Skills:

Proficiency in Microsoft Excel, especially advanced features.

Experience with accounting software such as Xero.

Soft Skills:

Attention to Detail: Essential for accurate financial records and reporting.

Communication Skills: Both written and verbal, for clear report writing and interaction with management and clients.

Problem-Solving: To address financial challenges and identify solutions.

Time Management: Ability to manage workloads, prioritize tasks, and meet strict deadlines.

Organisational Skills: For effective management of financial processes and personal schedules.

Experience:

• Minimum 5 years of relevant accounting experience in performing the full accounting function up to financial statements.
• Experience in Xero will be an advantage

Financial Record Keeping: Capturing all financial transactions, accounts payable and receivable, and bank reconciliations.

Financial Reporting: Preparing management accounts (profit/loss statements and Balance sheet recons).

Budgets : monitor spending and guide departments on spending.

Tax Compliance: Calculation of VAT and submission of VAT returns.

Auditing : Assisting with audit – providing information and support to external auditors

System Management: Utilizing financial management systems (Xero) and other software (FNB banking website) for daily operations and reporting.

Key Qualifications and Skills

Education: Bachelor’s degree in accounting or finance (BCom or equivalent) is required.

Professional Certifications: Certifications like SAIPA or the globally recognized CPA are often advantageous.

Technical Skills:

Proficiency in Microsoft Excel, especially advanced features.

Experience with accounting software such as Xero.

Soft Skills:

Attention to Detail: Essential for accurate financial records and reporting.

Communication Skills: Both written and verbal, for clear report writing and interaction with management and clients.

Problem-Solving: To address financial challenges and identify solutions.

Time Management: Ability to manage workloads, prioritize tasks, and meet strict deadlines.

Organisational Skills: For effective management of financial processes and personal schedules.

Experience

• Minimum 5 years of relevant accounting experience in performing the full accounting function up to financial statements.
• Experience in Xero will be an advantage