39 Customer Support Specialists jobs in Germiston
Technical Support Team
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Job Purpose:
To conduct the following activities within the Technical Support Team such as Process Validation, Technical Transfer, New Product Introduction, Hold Time Studies and relevant Investigations.
Reporting to:TST Pharmacist.
Key Job Output:
- Evaluate and provide advice with respect to current formulations and processes.
- Provide improvements for product processes to increase manufacturing efficiencies.
- Compile protocols and reports for relevant activities.
- Observe product manufacturing processes in the facility and record data as per approved protocols.
- Collate, analyse and discuss data in respective reports, and make recommendations.
- Conduct risk assessments on products and processes.
- Control and submission of samples for analysis and providing required documentation.
- Assist with investigations and report writing.
- Collate data from multiple sources for investigations.
- Complete investigations with workable solutions.
- Identify, where possible, root causes of issues and plan a course of action for further investigation and/or corrective actions.
- Complete investigations within allocated timelines.
- Evaluate new product manufacturing documentation.
- Ensure new products are optimised and introduced successfully into the manufacturing facility.
- Conduct trials as per SOP where necessary using relevant documentation.
- Compile, update and review SOP's timeously according to current procedures.
- Raise relevant deviations, change controls, CAPAs and incident forms where necessary.
- Assist with preventative/corrective actions with regards to audit responses.
- Ensure all work performed is of the highest quality and in full compliance with GxP's, SOP's, regulations and safety standards.
- Administrative duties (filing and maintaining relevant data bases).
Core Competencies:
- Ability to work independently as well as within a team and under pressure.
- Excellent decision making and problem solving skills.
- Excellent planning, organizing and multi-tasking skills.
- Excellent verbal and report writing skills.
- High attention to detail.
- Strong observation and innovative skills.
- Good communication skills.
Closing Date:16 September 2025.
- Matric Certificate.
- Appropriate tertiary qualification and relevant experience.
- Pharmacist Assistant Basic / Post-Basic advantageous but not necessary.
- Excellent computer literacy especially in MS Office mandatory.
- 3 - 5 years' experience in a pharmaceutical manufacturing environment. (specifically in production) or Direct experience is process validation.
- Understanding of GLP, GMP, Regulatory guidelines (SAHPRA, ICH, etc.).
Customer Support Specialist
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Lesaka Technologies is searching for a Customer Support Specialist to join our Adumo Payouts division. This role is perfect for a tech-savvy, service-driven professional who enjoys solving problems, maintaining system health, and ensuring that customers receive exceptional support and accurate solutions.
About the Role
The Customer Support Specialist will be responsible for managing client queries, ensuring compliance with SLAs, and supporting the smooth running of critical systems. You'll play a key role in analyzing issues, improving service quality, and maintaining accurate client and system data. This position blends customer engagement, administrative precision, and technical insight within a fast-paced fintech environment.
Key Responsibilities
- Execute all support and administrative processes as per SLAs, including logging quotes, load queries, and managing master accounts.
- Manage Salesforce (SF), SSWP, and Voucher Engine queries within required timeframes.
- Perform daily system health checks and escalate issues where necessary.
- Conduct root cause analysis and provide feedback and reports to line management.
- Resolve client portal queries promptly and professionally, monitoring tickets to ensure they remain within SLA.
- Maintain accurate and up-to-date client information on Salesforce.
- Onboard new customers and coordinate with Finance to ensure proper account setup and client code allocation.
- Process customer cases for card loading, issuing, and delivery instructions.
- Build and maintain strong relationships with clients through proactive communication and accurate, timely responses.
- Track activities and productivity in Salesforce and provide reports on quotes, calls, and case volumes.
Competencies
- Strong analytical and problem-solving ability
- Excellent written and verbal communication
- Customer-centric approach and commitment to service excellence
- Detail-oriented and organized with good time management
- Team player who thrives in a fast-paced environment
- Proficient in CRM systems (Salesforce experience advantageous)
Minimum Requirements
- IT Diploma (NQF Level 6) or equivalent qualification in Information Technology
- 3–5 years' experience in a Customer Support or Office Administration role
- At least 1 year of experience in IT support
- Experience using CRM systems (Salesforce preferred)
Customer Support Manager
Posted 23 days ago
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**DEPARTMENT:** **Centre of Excellence**
**REPORTING TO:** **Centre of Excellence Director**
**REGION:** **South Africa**
**ADDITIONAL INFO:** **Travel within South Africa and sometime MEA region will be required.**
**PURPOSE OF POSITION**
**The Customer Support Manager is a senior leadership role responsible for the strategic direction, operational performance, and continuous improvement of customer support services across South Africa. This includes managing Helpdesk and Call Centre operations, driving customer satisfaction, and achieving financial and business growth targets.**
**The role requires a seasoned leader with strong technical acumen, capable of understanding complex product ecosystems and engaging confidently with senior stakeholders-both internally and externally. The successful candidate will lead three teams and will be accountable for aligning support operations with business goals, service level agreements (SLAs), and revenue targets.**
**KEY RESPONSIBILITIES**
**Strategic Leadership & Team Management**
+ **Lead, mentor, and develop a multi-tiered support organization, fostering a high-performance culture.**
+ **Provide strategic direction and coaching to his team.**
+ **Drive talent development, succession planning, and career growth initiatives.**
**Operational Excellence**
+ **Oversee daily operations of Helpdesk and Call Centre teams, ensuring alignment with SLAs, KPIs, and company policies.**
+ **Implement and monitor operational frameworks to ensure consistency, scalability, and compliance.**
+ **Drive process standardization and automation to improve service delivery and reduce operational costs.**
**Performance & Reporting**
+ **Monitor team performance against contractual and internal metrics.**
+ **Provide regular insights and executive-level reporting to senior leadership.**
+ **Use data-driven analysis to identify trends, risks, and opportunities for improvement.**
**Customer Experience & Stakeholder Engagement**
+ **Develop and execute strategies to enhance customer satisfaction and loyalty.**
+ **Act as a senior point of contact for escalated customer issues, ensuring timely and effective resolution.**
+ **Build and maintain strong relationships with senior stakeholders within customer organizations.**
**Process Improvement & Innovation**
+ **Lead continuous improvement initiatives across support functions.**
+ **Identify and implement best practices, tools, and technologies to enhance efficiency and service quality.**
**Cross-Functional Collaboration**
+ **Partner with other departments to ensure a unified approach to customer support.**
+ **Contribute to cross-departmental projects and strategic initiatives.**
**Financial Accountability & Revenue Management**
+ **Develop and manage support budgets, ensuring cost control and resource optimization.**
+ **Provide accurate revenue forecasts and implement strategies to achieve financial targets.**
+ **Align support operations with broader business objectives and profitability goals.**
**Business Development & Contract Management**
+ **Identify opportunities to expand service offerings and support revenue growth.**
+ **Lead contract negotiations with customers and partners, ensuring favorable terms and alignment with business goals.**
+ **Collaborate with commercial teams to support upselling, renewals, and strategic account development.**
**Domain:**
+ **Fuel dispenser; Automatic Tank Gauging; Forecourt controller; Automation; Electronic Payment; Point of Sale; Back Office; Head Office; software and hardware components.**
**Technical Capabilities**
+ **Demonstrated ability to understand and support complex hardware and software solutions.**
+ **Ability to translate technical issues into business impact and communicate effectively with both technical and non-technical stakeholders.**
+ **Experience working closely with engineering and product teams to resolve issues and improve product support.**
**DELEGATION OF AUTHORITY**
+ **As per Board-approved DOA and as necessary for functions outside the DOA.**
**POSITION RELATIONSHIPS**
**Internal**
+ **Operations Team**
+ **Finance Team**
+ **Technical Support**
+ **Projects Management Team**
+ **Engineering Team**
+ **Procurement**
+ **Warehouse**
**External**
+ **Customers (existing & potential)**
+ **Suppliers**
+ **Distributors**
+ **Industry Associations**
**PERSONAL QUALIFICATIONS & EXPERIENCE**
**Education/achievements**
+ **University degree or equivalent**
+ **Bachelor's in computer science or equivalent is preferred.**
**Experience/Knowledge**
+ **15 years of experience in Customer Support (Hardware and Software solutions) with at least 5 years in a leadership role.**
+ **Demonstrated ability to manage helpdesk and call centre activities**
+ **Strong leadership and people management skills across multi-layered teams.**
+ **Excellent communication and stakeholder engagement capabilities.**
+ **Commercially savvy with experience in contract negotiation and business development.**
+ **Analytical mindset with a track record of driving operational and financial results.**
+ **Problem-solving mindset, ability to work under pressure, and a commitment to continuous improvement.**
+ **Deep understanding of the fuel retail or industrial automation domain is highly desirable.**
**Specific Skills**
+ **Technical acumen**
+ **Stakeholder management**
+ **Advanced Computer skills in Office suites**
+ **Training & coaching**
+ **Customer Orientated**
**Potential Skills**
+ **Business Acumen**
+ **Management of P&L**
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
Customer Advisory Support Specialist
Posted today
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We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What You'll Do
This intern will provide hands-on support for Melody Suite, including configuration, localized documentation, trend analysis for regional optimization, and ongoing enablement. The role ensures that CA leaders and employees can operate without disruption, stay aligned with GTM strategies/business goals, and drive operational efficiency.
Additionally, the intern will contribute to training and enablement efforts, helping CA employees effectively adopt and utilize Melody Suite functionalities, thereby enhancing organizational readiness and consistency across MUs.
What You Bring
This position is well-suited for an intern with strong academic credentials or relevant project experience. The ideal candidate will:
- Deliver high-quality/detail-oriented outputs;
- Be well-versed in Microsoft tools, including PowerPoint, Excel, and optionally SharePoint, to effectively support documentation, reporting, and operational tasks
- Possess a positive attitude and problem-solving skills
- Comfortable working with business application and analytics platforms
- Strong analytical, documentation, and presentation capabilities
- Demonstrate an understanding of key business drivers and leverages business acumen to evaluate and support business change request;
- Quickly adapt to new tools and processes;
- Demonstrate a strong sense of teamwork and initiative;
- Thrive in complex and fast-paced environments.
Meet your team
The Customer Advisory (CA) Operations team provides timely and consistent business support - particularly around Melody Suite governance, enablement, and rollout.
#SAPNextGen
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Customer Support Agent Junior
Posted today
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What does a Customer Support Agent do?
A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Support Agent list:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Customer Service Support (Alrode)
Posted 19 days ago
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Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Technical Support Specialist
Posted 13 days ago
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- A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued
- Proven, hands-on experience in the coatings industry.
- Advanced practical skill in spray painting and other coating application techniques.
- A thorough understanding of product mixing ratios, viscosity, and solids content.
- Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
- A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
- The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
- Excellent problem-solving skills with the ability to troubleshoot application issues on-site.
- Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
- Translate customer and sales team requests into practical technical solutions and product recommendations.
- Precisely prepare high-quality product samples for customer evaluation and for the showroom.
- Draft clear and accurate product specifications and technical data sheets for internal and external use.
- Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
- Proactively suggest improvements for existing products and application processes.
- Maintain the company showroom.
- Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.
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Automation Support Specialist
Posted 4 days ago
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We are looking for an Automation Support Specialist to join our enterprise automation team. In this role, youll be responsible for ensuring the smooth onboarding, operation, and lifecycle management of our automation solutions, with a strong focus on Blue Prism .
Key Responsibilities1. Automation Onboarding & Setup
Understand business and operational requirements at the design stage of automation projects.
Coordinate procurement and allocation of hardware, software, and licenses.
Facilitate system access during testing (QA) and production phases.
Verify software installations and ensure automations are set up correctly.
Liaise with stakeholders to manage infrastructure or system changes.
2. Ongoing Automation Support
Proactively manage and monitor automation credentials in Blue Prism .
Assist with the setup and maintenance of Blue Prism schedules .
Facilitate the retirement of automations when no longer required.
Provide day-to-day operational support to ensure automations run reliably.
3. Governance & Data Maintenance
Review approved solution design documents (SDDs).
Ensure automation information is accurately maintained in Alfabet (enterprise portfolio system).
Keep internal teams updated on the progress and health of virtual employees (bots).
Experience with RPA tools , ideally Blue Prism (scheduling, credential management, bot lifecycle).
Understanding of automation processes, from design to production.
Strong problem-solving and troubleshooting skills.
Experience coordinating across technical and business teams.
Familiarity with governance tools like Alfabet (advantageous).
Excellent communication and stakeholder management skills.
Automation Support Specialist
Posted 6 days ago
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We are looking for an Automation Support Specialist to join our enterprise automation team. In this role, you will help ensure that our automation solutions (such as bots, workflows, and scripts) run smoothly, deliver value to the business, and support our overall automation strategy.
Key ResponsibilitiesProvide both proactive support (monitoring, maintenance, and prevention of issues) and reactive support (troubleshooting and fixing problems) for automation solutions.
Manage automation solutions throughout their entire lifecycle from setup and deployment to upgrades, ongoing support, and retirement when no longer required.
Ensure the reliability and sustained operation of automation tools and processes.
Monitor performance and align solutions to the business case (making sure promised benefits like cost savings and efficiency are realized).
Collaborate with business and technical teams to ensure automations align with the banks enterprise automation strategy , standards, and governance requirements.
Identify opportunities to improve existing automations and recommend enhancements.
Document processes, fixes, and best practices for knowledge sharing.
Experience supporting automation technologies (RPA tools such as UiPath, Blue Prism, Automation Anywhere, or workflow automation platforms).
Strong problem-solving and troubleshooting skills.
Knowledge of monitoring and maintaining systems in a production environment.
Ability to work across the full automation lifecycle.
Familiarity with financial services processes (advantageous).
Strong communication and collaboration skills.
An opportunity to work with enterprise-level automation solutions at one of South Africas leading banks.
A collaborative, innovative environment where automation is a key strategic focus.
Career growth within a large-scale digital and technology-driven transformation program.
IT Support Specialist
Posted today
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Qualifications and Requirements:
- Proficient in Microsoft Exchange, Outlook, and standard email protocols (POP3, IMAP, SMTP)
- Experienced in managing and troubleshooting within Windows Server environments, including user administration
- Skilled in diagnosing and repairing hardware issues across desktops, laptops, and peripheral devices
- Strong written and verbal communication abilities
- Committed to delivering excellent customer service with a professional and approachable attitude
- Self-motivated and capable of working independently while staying accountable and results-driven
- Must possess a valid driver's license and have access to a reliable vehicle, as regular travel to client locations is required
Key Responsibilities:
- Provide end-user support for email systems, including configuring and troubleshooting Microsoft Outlook
- Manage and support Microsoft Exchange (Microsoft 365), including user account setup, mailbox troubleshooting, and migration support
- Perform routine server administration tasks within Windows Server environments, including managing users/groups, shared printers, and access permissions
- Diagnose and resolve hardware issues involving desktops, laptops, network equipment, and peripheral devices
- Serve as the main point of contact during onsite client visits, escalating advanced issues as necessary
- Communicate clearly with clients to provide updates on service progress, resolutions, and any required follow-up actions
- Accurately document all support activities and client communications in the appropriate systems
- Participate in proactive system maintenance, software upgrades, and contribute to IT project implementation tasks
Language:
- English (Required)
- Afrikaans (Required)
Work Hours:
08:00 - 17:00
Job Types: Full-time, Permanent
Pay: R6 000,00 - R15 000,00 per month
Work Location: In person