184 Customer Support Specialists jobs in Germiston

The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams for higher-level support or development teams and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.

• Fluent in English
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.

InfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues, providing timely resolutions, and educating customers on best practices. We are dedicated to fostering a collaborative environment where you can grow professionally while helping our customers achieve their goals.

Key Responsibilities

• Respond promptly to customer inquiries through various communication channels
• Diagnose issues and provide effective solutions or escalate as necessary
• Maintain accurate records of customer interactions and document solutions for future reference
• Work closely with product and engineering teams to report and resolve complex problems
• Conduct training sessions and create user-friendly documentation for customers
• Gather feedback from customers to enhance support offerings and overall customer satisfaction
• Stay informed on product updates, features, and industry trends to provide informed assistance
  
  
  

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 2+ years of experience in technical support or customer service roles
• Strong problem-solving skills with a deep understanding of software applications
• Exceptional communication skills, both written and verbal
• Proficiency in customer support software and CRM tools
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with network protocols, databases, and programming is an advantage

Overview

Our client is a well-established organisation in the professional services sector, recognised for its commitment to operational efficiency and customer satisfaction. With a strong presence in the market, the company operates from its office in Johannesburg and is known for fostering a professional and forward-thinking working environment.

• Oversee and enhance customer service processes to ensure high-quality client experiences.
• Analyse operational data to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams to align customer service strategies with overall business goals.
• Manage and mentor a team to achieve departmental objectives and KPIs.
• Develop and maintain strong client relationships, acting as a key point of contact for escalations.
• Ensure compliance with company policies and industry regulations.
• Pricing, scheduling, coordination
• Prepare detailed reports and presentations for senior management on performance metrics.
• Support the implementation of new systems and technologies to enhance efficiency.

• A background in customer service or related functions within the professional services industry.
• Strong analytical skills and the ability to interpret operational data effectively.
• Proven experience in managing teams and driving performance improvements.
• Excellent communication skills, both written and verbal, for stakeholder engagement.
• A proactive approach to problem-solving and decision-making.
• Must come from the Oil and Gas Industry
• Must have managed a team of 10 individuals
• must be willing to be in SOuth Africa, Johannesburg
• 5 years minimum experience in distribution business including supply chain exposure and retail operations
• Familiarity with relevant systems or software used in customer service management

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Description

The Customer Support Engineer plays a critical role in ensuring customer satisfaction by providing technical assistance and support to customers experiencing product-related issues. This position involves troubleshooting, problem resolution, and effective communication with customers to ensure their technical needs are met.

• Provide expert technical support to customers via various communication channels (phone, email, chat, etc.).
• Assist in installation and configuration of our products and software.
• Diagnose and resolve customer issues, including hardware and software problems, system configuration, and network-related issues.
• Maintain detailed records of customer interactions, including problem descriptions, troubleshooting steps, and solutions provided.
• Develop and maintain an in-depth understanding of the company's products and services to effectively assist customers.
• Properly escalate unresolved issues to appropriate internal teams (higher-level support or development teams) and follow up to ensure timely resolution.
• Gather customer feedback.

• Strong technical knowledge of CCTV systems, including hardware and software components.
• Knowledge of networking concepts and protocols is a plus.
• Flexibility to work in shifts or on-call as needed.
• Willingness to stay updated on new product features and industry trends.

• Fluent in English
• Bachelor's degree in electrical engineering, computer science, or a related field (or equivalent work experience)
• Excellent communication and interpersonal skills.

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SUMMARY:

Recruiter:

Network Recruitment

Job Ref:

NES /TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:

Key Requirements:

• Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
• Proven background working with OEM equipment in a customer-facing technical support role.
• BEng Degree in Mechanical Engineering (or a related field) is essential.
• Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
• A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.
  
  

• Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
• Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
• Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
• Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
• Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

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At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers.

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with aDrive all over again.
• Triage issues and escalate them when necessary.
• Fluency in English and native languages
• Curiosity - you love learning how things work and you're always looking for ways to innovate
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills
• Passion for helping others and creating exceptional support experiences
• Ability to handle multiple issues simultaneously
• Team collaboration skills

• A bachelor's degree or college experience preferred

• Modern office in Sandton city with excellent transport links
• Regular team events and social activities
• Comprehensive training and development opportunities

We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team.

InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.

• Respond to customer inquiries and support requests via phone, email, or chat.
• Diagnose technical issues and provide effective solutions to customers.
• Document and track support requests in the ticketing system.
• Collaborate with development and engineering teams to resolve complex issues.
• Provide training and support documentation to empower customers to use our products effectively.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Stay up-to-date with product updates and industry trends to offer informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer support role, preferably in a technical environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Proficiency in using support ticketing systems and remote assistance tools.
• Ability to manage multiple priorities and maintain a high level of professionalism.
• Familiarity with databases, APIs, and web technologies is a plus.

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed