138 Telecommunications jobs in South Africa

Introduction

Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition: Ekasi is a township; slang meaning = my community).

In short, we provide the internet and we provide it like never before. We’re changing the game, wait - no one has ever done this - we’re creating the game on how to provide the most affordable unlimited internet and associated services to South Africa.

By serving our customers, we’re capturing the opportunity to bridge the digital divide and unlock the potential of deserved communities. We’re looking for people who are not only inspired by this goal but who are passionate about helping us achieve it.

The Operations Manager will play a key role in overseeing and optimizing our day-to-day operations to ensure the smooth and efficient running of our business, more specifically our operations in our Western Cape division. This role requires a strategic thinker with exceptional leadership abilities and a proven track record of driving results.

This role demands that you are able to take full ownership and accountability for the field team performance of multiple aspects of the division. Furthermore, we are looking for an individual who is self-directed, detail-oriented, personable, and comfortable with being visible and present on the ground – within the areas you represent.

As part of this role, you will have to work closely with the Head of Operations. As such, your execution of this role will be critical to the oversight needed in our Western Cape division - making this an exciting and challenging opportunity to come on board and play an integral role in the overall performance of ikeja.

Duties & Responsibilities

• Develop and implement operational strategies, policies, and procedures to improve productivity, quality, and customer satisfaction.
• Manage and mentor a team of Line Managers and frontline staff, providing guidance, training, and support as needed.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with cross-functional teams to streamline processes, optimize resource allocation, and drive continuous improvement initiatives.
• Ensure compliance with regulatory requirements, safety standards, and company policies across all operational activities.
• Prepare and manage operational budgets, forecasts, and expenditure to ensure cost-effectiveness and profitability.
• Foster a culture of teamwork, accountability, and innovation to drive employee engagement and organizational success.
• Stay abreast of industry trends, best practices, and emerging technologies to maintain a competitive edge in the market.
• Optimize operational processes to enhance productivity and reduce costs.
• Enhance customer satisfaction by ensuring efficient and effective service delivery.
• Lead and develop the operations team to maximize performance and foster growth.
• Foster collaboration with other departments to support company-wide goals and initiatives.
• Identify and implement process improvements to enhance efficiency and drive operational excellence.
• Identify cost-saving opportunities and optimize resource allocation.
• Maintain and improve service quality levels, meeting or exceeding SLAs (Service Level Agreements).
• Optimize resource planning and allocation for projects and day-to-day operations.
• Identify and mitigate operational risks to ensure smooth operations and business continuity.
• Effectively manage the operational budget to ensure financial efficiency and accountability.

Desired Experience & Qualification

• Bachelor's degree in business administration, operations management, or a related field.
• Proven experience in operations management or a similar role.
• Minimum of 3-5 years of experience.
• Proficiency in project management tools and software applications.
• Knowledge of process improvement methodologies is desirable.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Proven experience in implementing successful operational change initiatives.

Why you should join us:

• The opportunity to grow both in your personal and professional capacity - you'll get to work with extremely smart and capable people, who come from all walks of life and career backgrounds.
• Comfort in joining a fast-growing internet startup with a long monetary runway that finds itself in the telecommunications space.
• Free ikeja internet at your home! (If you are in a coverage area)
• A bucketful of challenging problems to solve.
• Working for impact - as we solve lower LSM internet connectivity in South Africa.

What Makes You a Good Fit for the Role?

• Strong leadership and people management skills.
• Creative yet analytical.
• Entrepreneurial spirit and a self-starter.
• Tech-savvy.
• Detail-oriented.
• Agile and not resistant to change.
• Ambitious and goal-driven.
• Reliable. Good with people.
• Strong appetite for learning.
• Works well under pressure.
• Strategic and a strong systems thinker.
• Comfortable with taking on a high level of accountability.
• Proactive and takes initiative.
• Pride in motivating others.

#J-18808-Ljbffr

Responsibilities

• Manage sales teams to direct their daily operations and support them through the process of sales target achievement.
• Promote and sell mobile products, FIBRE, and other contractual services to various SMB Clientele.
• Coordinate weekly and monthly meetings to monitor sales performance of stores.
• Conduct store site visits to address performance, improve sales, and identify gaps.
• Coach, motivate, and provide product training to the team.
• Follow up and implement MVC report compliance.
• Collate and ensure the effectiveness of the activation plans is conducted.

Desired Experience & Qualification

• A business-related Certificate/Diploma in Management or Marketing.
• Strong supervisory, leadership, analytical, and communication skills.
• 2-4 years of experience in sales/retail; telecommunications experience is an added advantage.
• Results-oriented and sales-driven.
• Willingness to travel daily to stores for site visit management.
• Must have a driver's license and own a reliable vehicle.

#J-18808-Ljbffr

1) Experience & Qualification Grade 12 Sales experience preferably in Office Automation or Telecommunications Ability to cold call/canvass Strong sales and communications attributes Own transport and license 2) Additional Requirements: Good work ethic and professional approach Confident, self-motivated and have a positive attitude Target driven and outcomes orientated Computer literate (Excel, Word, Power Point, Calendar Management, Outlook, etc.) 3) Remuneration: CTC = R18 000 – R29 000 + Com Included: Lucrative Commission Structure UNCAPPED COMMISSION (From Rand One) Build Annuity Base Business Travel/Petrol Included Provident Fund Included Medical Insurance Included #J-18808-Ljbffr

Introduction Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition: Ekasi is a township; slang meaning = my community). In short, we provide the internet and we provide it like never before. We’re changing the game, wait - no one has ever done this - we’re creating the game on how to provide the most affordable unlimited internet and associated services to South Africa. By serving our customers, we’re capturing the opportunity to bridge the digital divide and unlock the potential of deserved communities. We’re looking for people who are not only inspired by this goal but who are passionate about helping us achieve it. The Operations Manager will play a key role in overseeing and optimizing our day-to-day operations to ensure the smooth and efficient running of our business, more specifically our operations in our Western Cape division. This role requires a strategic thinker with exceptional leadership abilities and a proven track record of driving results. This role demands that you are able to take full ownership and accountability for the field team performance of multiple aspects of the division. Furthermore, we are looking for an individual who is self-directed, detail-oriented, personable, and comfortable with being visible and present on the ground – within the areas you represent. As part of this role, you will have to work closely with the Head of Operations. As such, your execution of this role will be critical to the oversight needed in our Western Cape division - making this an exciting and challenging opportunity to come on board and play an integral role in the overall performance of ikeja. Duties & Responsibilities Develop and implement operational strategies, policies, and procedures to improve productivity, quality, and customer satisfaction. Manage and mentor a team of Line Managers and frontline staff, providing guidance, training, and support as needed. Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as necessary. Collaborate with cross-functional teams to streamline processes, optimize resource allocation, and drive continuous improvement initiatives. Ensure compliance with regulatory requirements, safety standards, and company policies across all operational activities. Prepare and manage operational budgets, forecasts, and expenditure to ensure cost-effectiveness and profitability. Foster a culture of teamwork, accountability, and innovation to drive employee engagement and organizational success. Stay abreast of industry trends, best practices, and emerging technologies to maintain a competitive edge in the market. Optimize operational processes to enhance productivity and reduce costs. Enhance customer satisfaction by ensuring efficient and effective service delivery. Lead and develop the operations team to maximize performance and foster growth. Foster collaboration with other departments to support company-wide goals and initiatives. Identify and implement process improvements to enhance efficiency and drive operational excellence. Identify cost-saving opportunities and optimize resource allocation. Maintain and improve service quality levels, meeting or exceeding SLAs (Service Level Agreements). Optimize resource planning and allocation for projects and day-to-day operations. Identify and mitigate operational risks to ensure smooth operations and business continuity. Effectively manage the operational budget to ensure financial efficiency and accountability. Desired Experience & Qualification Bachelor's degree in business administration, operations management, or a related field. Proven experience in operations management or a similar role. Minimum of 3-5 years of experience. Proficiency in project management tools and software applications. Knowledge of process improvement methodologies is desirable. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Proven experience in implementing successful operational change initiatives. Why you should join us: The opportunity to grow both in your personal and professional capacity - you'll get to work with extremely smart and capable people, who come from all walks of life and career backgrounds. Comfort in joining a fast-growing internet startup with a long monetary runway that finds itself in the telecommunications space. Free ikeja internet at your home! (If you are in a coverage area) A bucketful of challenging problems to solve. Working for impact - as we solve lower LSM internet connectivity in South Africa. What Makes You a Good Fit for the Role? Strong leadership and people management skills. Creative yet analytical. Entrepreneurial spirit and a self-starter. Tech-savvy. Detail-oriented. Agile and not resistant to change. Ambitious and goal-driven. Reliable. Good with people. Strong appetite for learning. Works well under pressure. Strategic and a strong systems thinker. Comfortable with taking on a high level of accountability. Proactive and takes initiative. Pride in motivating others. #J-18808-Ljbffr

Assistant Manager - Operations - Telecommunications

WNS Cape Town, Western Cape, South Africa

Assistant Manager - Operations - Telecommunications

WNS Cape Town, Western Cape, South Africa

Get AI-powered advice on this job and more exclusive features.

Company Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

We are looking for experienced TL's to join our team based in Claremont.

This role lead a team of associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement.

• Ensure best use of systems and technology to deliver effectively and efficiently.
  
  
  

Growth and development of team through coaching, regular review of performance, recognition and motivation.

Qualifications

Essential

• A Matric/Grade 12 Certificate
  
  
  

Experience Required

• 2 year experience as a call center team leader
• Telecoms experience preferred
  
  
  

Additional Information

The call centre currently operates between 8am and 6pm 7 days a week.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Outsourcing/Offshoring

Referrals increase your chances of interviewing at WNS by 2x

Get notified about new Assistant Operations Manager jobs in Cape Town, Western Cape, South Africa .

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 33 minutes ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 6 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa ZAR25,000.00-ZAR35,000.00 2 weeks ago

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 weeks ago

City of Cape Town, Western Cape, South Africa 4 hours ago

Cape Town, Western Cape, South Africa ZAR40,000.00-ZAR55,000.00 1 month ago

Cape Town, Western Cape, South Africa 3 weeks ago

Assistant Manager - Operations - Telecoms-South Africa

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 months ago

City of Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Operations & Grants Manager - 0578 - CapeTown, South Africa

Cape Town, Western Cape, South Africa $2,200.00-$2,800.00 2 weeks ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 month ago

City of Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 month ago

City of Cape Town, Western Cape, South Africa 1 week ago

City of Cape Town, Western Cape, South Africa 1 week ago

Operations Supervisor (Building department)

Bellville, Western Cape, South Africa 1 month ago

Assistant Property Manager/Customer Service of Self-Storage

Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 4 weeks ago

Cape Town, Western Cape, South Africa 4 days ago

Cape Town, Western Cape, South Africa 1 week ago

City of Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Basic salary ranges from R30,000 to R40,000+ commission, with a petrol card and benefits included.

We are looking for a sales person with strong people skills, a valid driver's license, and your own car. You should have a desire to earn money and a hunter profile, actively seeking new business opportunities.

This role involves travel, so owning a vehicle is essential.

You should understand how to make a sale and have the ability to close deals effectively.

Mandatory experience:

External business-to-business sales experience, specifically in PABX, Office Automation, or IT Solutions.

About the company:

We are an Information Technology Managed Business Solutions company based in South Africa, with branches in Johannesburg, Cape Town, and Durban.

Interested candidates should send their CVs along with a recent photograph. Remember to like and follow us on social media to receive updates on new job opportunities.

Follow us on social platforms: Facebook/HRCorpSA, Twitter/HRCorpSA

Presented by Precision Recruitment and Jobs for South Africa.

#J-18808-Ljbffr

Introduction

An opportunity to work for a leader in ICT space with a strong heritage, proven technology, and one of the broadest portfolios in the industry!

In this role, you will be tasked with providing effective and efficient administrative and coordination support to the Commercial Team.

Duties & Responsibilities

Key responsibilities include but are not limited to the following:

• Supporting commercial manager with commercial tenders/bids
• Maintaining contract library
• Capturing details of all contracts onto library
• Tracking all contracts ensuring fully executed contracts are filled correctly in the library
• Managing and responding to queries from internal and external customers
• Performing backup services as required by the Commercial & Billing team
• Ensuring contracts are in place and signed, and compliance documents are correct

Desired Experience & Qualification

The ideal candidate will meet the following Minimum requirements :

• Matric (with Accounting as a subject)
• A Bachelors Degree (or National Diploma) – in Law or Business Management is essential
• At least 3 – 5 years’ experience in telecommunications (non-negotiable)
• Understanding of contractual, business agreements, and foreign currency conversions
• Ideally, you will have good knowledge of and exposure to sales and billing within the ICT space
• MS Office Management Skills
• Good oral and written communication skills

Interested?

If you are up for the challenge and would like to know more please apply.

• Location: Johannesburg North, Gauteng
• Duration: 6 months (to Perm)

#J-18808-Ljbffr

Basic salary ranges from R30,000 to R40,000+ commission, with a petrol card and benefits included. We are looking for a sales person with strong people skills, a valid driver's license, and your own car. You should have a desire to earn money and a hunter profile, actively seeking new business opportunities. This role involves travel, so owning a vehicle is essential. You should understand how to make a sale and have the ability to close deals effectively. Mandatory experience: External business-to-business sales experience, specifically in PABX, Office Automation, or IT Solutions. About the company: We are an Information Technology Managed Business Solutions company based in South Africa, with branches in Johannesburg, Cape Town, and Durban. Interested candidates should send their CVs along with a recent photograph. Remember to like and follow us on social media to receive updates on new job opportunities. Follow us on social platforms: Facebook/HRCorp SA, Twitter/HRCorp SA Presented by Precision Recruitment and Jobs for South Africa. #J-18808-Ljbffr