41 Administrative Support jobs in Benoni

We are on the lookout for a Customer Service Consultant in JHB East.

As a Customer Service Consultant, you will be responsible for:

Customer Handling

Administration

Client Service

• 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
• Matric
• Customer service skills
• Conflict resolution skills
• Brand development
• Attention to detail
• Self-motivated
• Ability to work under pressure
• Interpersonal skills
• Communication skills (verbal & written)
• Time management
• Planning & prioritisation
• Administration skills

Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…

Vacancy

Customer Service Officer ( Kellanova Boksburg)

Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management:
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports".
• Stock Management:
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
• Ensure stock allocation per customer order".
• Pricing:
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
• Uplifts:
• Accurate management of uplift process"
• Good Returned:
• *Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
• Key Customer Requirements:
• Management and implementation of customer requirement per key identified customers
• .Reports:
• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily".
• Ad hoc:
• Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• racking of Orders as and when requested".

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Skills/Experience

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

Languages

• English verbal and written.

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…

Vacancy

Customer Service Officer ( Kellanova Boksburg)

Job Purpose

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management:
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports".
• Stock Management:
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
• Ensure stock allocation per customer order".
• Pricing:
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
• Uplifts:
• Accurate management of uplift process"
• Good Returned:
• • Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
• Key Customer Requirements:
• Management and implementation of customer requirement per key identified customers
• .Reports:
• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily".
• Ad hoc:
• Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• racking of Orders as and when requested".

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Skills/Experience

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

Languages

• English verbal and written.

Position Overview

We are an established logistics company seeking an experienced Customer Service Desk (CSD) Specialist to join our team. The successful candidate will serve as the primary link between our customers, internal teams, and global partners, ensuring seamless shipment handling, proactive communication, and exceptional service delivery in compliance with local & international logistics regulations.

Core Responsibilities

•   Serve as the primary point of contact for customers regarding shipment status, documentation, and issue resolution.

•   Arrange and coordinate shipments as per client requests, liaising with internal teams, freight carriers, and partners to ensure on-time delivery in line with SOPs and international regulations.

•   Proactively monitor and track shipments from registration to final delivery/hand-over, providing regular updates to customers.

•   Investigate and resolve shipment delays, discrepancies, claims, and customer concerns.

•   Handle enquiries related to customs clearance, export/import processes, and shipping documentation.

•   Maintain accurate and up-to-date records in the CRM & TMS systems, ensuring data quality and compliance.

Supporting Responsibilities

•   Optimise freight processes and support the implementation of operational improvements.

•   Interact with clients and global partners, providing timely responses to enquiries, customs queries, shipment movement updates, and KPI/tracking reports.

•   Facilitate smooth service delivery by assisting clients with technical and documentary requirements for exports and local shipment.

•   Ensure all activities are fully compliant with company and regulatory requirements.

•   Contribute to the continuous improvement of customer support processes.

•   Maintain full accountability for service delivery in line with customer expectations.

Desired Experience & qualifications

At least 5 years proven Customer Service Desk (CSD) experience in the international logistics industry (essential).

•   Strong knowledge of import/export processes, customs clearance, and international shipping documentation.

•   Proficiency in using CRM, TMS, and Outlook.

•   Excellent communication, problem-solving, and customer relationship management skills.

•   Strong attention to detail with the ability to work under pressure in a fast-paced environment.

•   Ability to manage multiple priorities while ensuring compliance with company and international regulations.

•   Must have own transport or the means to get to work daily.

Package & Remuneration

Negotiable - Based on experience & expertise.

Applying for the position

Please send your CV to

Kindly note that should you not receive any follow up communication from us within 7 days of you applying, you can consider your application unsuccessful.

Location: Kempton Park
Job Posting Title: Administrative Specialist, Business Support
Time Type: Full Time

Main purpose of the role

The administrator will oversee day-to-day financial operations, ensuring accurate and timely processing of financial transactions, compliance with regulatory standards, and maintenance of financial records. This role involves reporting processes and implementing process improvements to enhance financial controls and efficiency.

Invoicing

• Invoicing within a highly pressurized environment to a Corporate Customer base (Invoice management and execution)
• Follow up with customers and transporters to ensure that all invoicing/POs are received
• Accurate invoicing to be done to Customer’s once all supporting documents and checks have been finalized
• Credit notes to be captured and processed in correct periods
• Verification of invoices received and data validation

Webcost

• Review all coding and ensure first time right
• Adhere to webcost timelines
• Review Web query report weekly and action queries
• Raise Web queries timeously where necessary
• Follow up on credit notes / invoices etc from suppliers
• Escalate any supplier concerns to Business Support manager

Financial Reporting/Analysis

• Ensure all financial reports are reviewed, investigated, and signed off by Business Support Manager
• Report all anomalies to Business Support Manager
• Respond to P&L queries timeously and investigate where necessary
• Review P&Ls and submit journals to Shared Services
• Review P&Ls with branch manager monthly

Other

• Resolve queries that may arise in the period that it occurs
• Meet month end cut offs and deadlines
• Design, create and maintain relevant SOPs, Work Instructions etc. for Customer specific requirements and processes
• Follow ups with the finance team to ensure payments received on time from Customers
• Internal KPI’s and timelines to be met and to have a deep understanding and execution of contractual SLAs & KPI’s
• Ensure all supporting documentation are uploaded onto the internal invoicing system
• Develop a strong, trusting relationship with customers and transporters
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements
• Maintain various reports in line with KPI and contractual obligations
• Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within the agreed timelines
• Training and roll out of change management processes
• Ensure ongoing performance measurement, systems and metrics are used and in line to service excellence and client centricity
• Consistently reviewing data to identify areas of improvement to support the overall services and development

Minimum Requirements

• Essential: Matric, National Diploma in Finance or similar
• Intermediate computer literacy in MS Word, Excel, PowerPoint and Outlook
• SAP ERP / Webcost
• Audit to Pay tools

Job Related Requirements

• Commercial & financial: Sound general financial acumen and experience in adherence to budget and service level agreements.
• People skills including interaction with various departments and levels in business (min 1-year experience).
• Communication, diversity & stress management skills to successfully work with all levels, age groups and cultures of people – both internal and external.
• Supporting and Co-operating including working well with people and adhering to ethics, principles and values.
• Organising and executing which includes planning, organising, delivering results & adhering to processes & procedures within defined job description.
• Operational Min 1 year/s experience assisting with Ops Admin, including query management, client liaison, general reports including KPI’s, daily stats in a logistics environment. Min 1 year experience in warehouse operations and/or related finance support
• Reliable transportation to work
• English Communication - clear and professional use of the English language in written and verbal mediums.
• High quality of work - accurate, complete and thorough content in neat and easy to understand format.
• Process improvement – identify and implement improvements to streamline financial processes by reducing time, enhancing accuracy and reducing costs.

Added Advantages for the role

• Understanding of warehousing & logistics environment
• WMS, ERP and financial systems experience
• Completed or studying towards a bachelor’s degree in finance/accounting

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer : Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

Location: Kempton Park

Job Posting Title: Administrative Specialist, Business Support

Time Type: Full Time

Minimum Requirements
Essential: Matric, National Diploma in Finance or similar

Intermediate Computer Literacy Level in MS Word, Excel, PowerPoint and Outlook

SAP ERP / Webcost

Audit to Pay tools

Job Related Requirements
Commercial & financial:
Sound general financial acumen and experience in adherence to budget and service level agreements.

People skills
including interaction with various departments and levels in business (min 1-year experience).

Communication, diversity & stress management skills
to successfully work with all levels, age groups and cultures of people – both internal and external.

Supporting and Co-operating
including working well with people and adhering to ethics, principles and values.

Organising and executing
which includes planning, organising, delivering results & adhering to processes & procedures within defined job description.

Operational
Min 1 year/s experience assisting with Ops Admin, including query management, client liaison, general reports including KPI's, daily stats in a logistics environment.

Min 1 year experience in warehouse operations and/or related finance support

Reliable transportation to work
English Communication -
clear and professional use of the English language in written and verbal mediums.

High quality of work -
accurate, complete and thorough content in neat and easy to understand format.

Process improvement –
identify and implement improvements to streamline financial processes by reducing time, enhancing accuracy and reducing costs.

Added Advantages for the role
Understanding of warehousing & logistics environment

WMS, ERP and financial systems experience

Completed or studying towards a bachelor's degree in finance/accounting

Main purpose of the role
The administrator will oversee day-to-day financial operations, ensuring accurate and timely processing of financial transactions, compliance with regulatory standards, and maintenance of financial records. This role involves reporting processes and implementing process improvements to enhance financial controls and efficiency.

Duties And Responsibilities
Invoicing

• Invoicing within a highly pressurized environment to a Corporate Customer base (Invoice management and execution)
• Follow up with customers and transporters to ensure that all invoicing/POs are received
• Accurate invoicing to be done to Customer's once all supporting documents and checks have been finalized
• Credit notes to be captured and processed in correct periods
• Verification of invoices received and data validation

Webcost

• Review all coding and ensure first time right
• Adhere to webcost timelines
• Review Web query report weekly and action queries
• Raise Web queries timeously where necessary
• Follow up on credit notes / invoices etc from suppliers
• Escalate any supplier concerns Business Support manager

Financial Reporting/Analysis

• Ensure all financial reports are reviewed, investigated, and signed off by Business Support Manager
• Report all anomalies to Business Support Manager
• Respond to P&L queries timeously and investigate where necessary
• Review P&Ls and submit journals to Shared Services
• Review P&Ls with branch manager monthly

Other

• Resolve queries that may arise in the period that it occurs
• Meet month end cut offs and deadlines
• Design, create and maintain relevant SOP's, Work Instructions etc. for Customer specific requirements and processes
• Follow ups with the finance team to ensure payments received on time from Customers
• Internal KPI's and timelines to be met and to have a deep understanding and execution of contractual SLAs & KPI's
• Ensure all supporting documentation are uploaded onto the internal invoicing system
• Develop a strong, trusting relationship with customers and transporters
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements.
• Maintain various reports in line with KPI and contractual obligations.
• Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within the agreed timelines
• Training and roll out of change management processes
• Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
• Consistently reviewing data to identify areas of improvement to support the overall services and development

DSV – Global transport and logistics
Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere
Visit and follow us on LinkedIn and Facebook.

Disclaimer
: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.