19 Travel Consultant jobs in Durban

Pentravel, a division of Cullinan Holdings, is a leading leisure travel company, and are seeking dynamic Sales and customer-oriented Travel Consultants to join their teams in Durban. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and expert advice to travellers, creating bespoke travel itineraries, and booking all components of their trips. You'll also be responsible for achieving sales targets and contributing to the overall profitability of the business. If you have a passion for travel, excellent communication skills, exceptional sales experience and the ability to work well under pressure, we want to hear from you.

Responsibilities

• Build and maintain strong relationships with customers to ensure repeat business and referrals
• Design and sell customized travel itineraries to meet individual travel preferences, budgets, and needs
• Provide expert advice on travel destinations, including visas and travel insurance
• Maximize sales opportunities through upselling, cross-selling, and promoting the company's preferred partners
• Maintain accurate records and client details, using the company's operational systems
• Manage customer complaints and queries in an efficient and professional manner
• Keep up-to-date with industry trends
  
  

• Minimum of 1 years' experience in a sales and target driven role
• Excellent communication skills, both written and verbal
• Strong sales and customer service skills
• Ability to work well under pressure and to tight deadlines
• Proficient in the use of reservation systems, such as Amadeus is advantageous
• Passion for travel and knowledge of popular travel destinations
• As this is retail travel, the ability to work weekends and public holidays (on a roster basis) is needed.
• We will be recruiting in line with our employment equity obligations
  
  

Thompsons Africa is a premier inbound destination management company specializing in seamless, fully-inclusive travel experiences across South and Southern Africa. With over three decades of expertise, we are the trusted partner for international travel agents and wholesalers seeking curated, high-touch journeys for their guests.

If you:

• are passionate about travel;
• are highly skilled in logistics;
• have a deep passion for Southern Africa; and
• are a master at creating memorable experiences for inbound group travellers
  
  

• Design and prepare innovative and competitive group travel proposals for our customers
• Collaborate with suppliers and internal teams to produce customized, curated itineraries and proposals
• Work closely with the Sales and Group Operations teams to convert opportunities into successful bookings
• Ensure that every confirmed proposal is handed over to Group Operations efficiently and promptly
• Stay updated with market trends to bring fresh, creative ideas to our proposals
  
  

• Extensive Experience: Proven experience in inbound group travel proposals (minimum of 5 years)
• In-depth Knowledge of Southern Africa: Strong familiarity with destinations, travel products, and services in South and Southern Africa is essential
• Excellent Communication and Presentation Skills: Necessary for effectively interacting with customers, suppliers, and colleagues
• Negotiation Skills: Proven ability to negotiate favourable rates and services, with strong influencing skills
• Organizational Skills: A strong sense of urgency and the ability to manage high volumes of requests, tasks, and deadlines simultaneously
• Detail-oriented: Remarkable attention to detail is crucial for creating accurate proposals, itineraries, and quality control
• Proactive: Innovation and the ability to identify opportunities and resolve challenges
• Team Player: Capable of working effectively as part of a team and mentoring junior team members as needed

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.
  
  

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Location: Cape Town Northern Suburbs

Requirements:

• Grade 12
• At least 2 years’ experience in a call centre/customer support environment
• Computer literate – MS Outlook, Excel, Word & Internet
• Professional communication skills in both Afrikaans and English
• Formal business writing skills
• Own reliable transport and preferably reside in the Northern Suburbs

About:

• Strong administration, organising, problem-solving and time management skills
• Ability to remain calm, objective and self-controlled under pressure
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for different product models
• Handle monthly

• Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
• Provide appropriate direction and dispute resolution for workplace problems
• Maintain service levels, key performance indicators and performance management
• Communicate & report accurate performance metrics to the respective department manager
• Always promote ‘Best Practice’
• Undertake required administration
• Monitoring of Agents through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
• Respond appropriately to discipline issues and maintain behaviour.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrit