74 Team Leader jobs in Durban

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Globally, the group's over 41,000 Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US. WNS South Africa has been in operation since (year) and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing over (number) people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises, keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

People: To engage and support staff to adjust to the culture of the campaign and to achieve all KPIs (e.g., NPS, Leads, Smarts, etc.) through effective coaching, performance management, and to develop career progression through internal development programmes.

Stakeholder Management: To ensure successful delivery of any project, programme, or activity by engaging with an individual, group, or organization that will be affected by a programme.

Analytical: To practice due diligence when interpreting and reporting data, as well as to improve team performance and processes through insights which support the overarching objective of a customer-centric environment.

Financials: To maintain productivity by ensuring all staff adhere to schedules while managing IR and queries efficiently.

Qualifications:

Matric / Grade 12 qualification;

Additional Information:

Experience, Knowledge, Skills and Attributes Required: A proven track record of delivering against client, customer, and business outcomes; 2 years' experience in managing a team in the BPO / call center environment.

We are seeking a highly motivated and experienced Team Leader with direct Cell C experience to lead and manage a dynamic sales/customer service team. The ideal candidate must have a solid background working within the Cell C environment, understand the systems, products, and operational processes, and be capable of driving team performance to meet and exceed targets.

Please Note

Only candidates with prior Cell C experience will be considered. If you do not have experience with Cell C, please do not apply.

Key Responsibilities:

• Monitor and evaluate team performance, providing coaching and feedback.
• Ensure full compliance with Cell C policies, procedures, and service standards.
• Handle escalated customer issues efficiently and professionally.
• Track daily/weekly/monthly KPIs and report to management.
• Maintain up-to-date knowledge of Cell C products, promotions, and systems.
• Foster a positive, goal-driven team culture.

Minimum Requirements:

• Proven experience working within Cell C operations.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient in MS Office and familiar with Cell C systems and reporting tools.
• Flexible to work shifts, weekends, or extended hours when required.

How to Apply:

Interested and qualified candidates with Cell C experience are invited to send their updated CV to with the subject line:

Application – Cell C Team Leader

Job Type: Full-time

Work Location: In person

Manage subordinates and control processes during a shift in the
Cheese Portion Packaging department
.

Manage subordinates and control processes during a shift in the Cheese Portion Packaging department.

• Grade 12 or equivalent NQF4
• Tertiary qualification in Operations, Food Technology, Quality Management advantageous
• 2-5yrs relevant experience (FMCG/Food Production) in applying job related concepts, techniques, and processes at the required level
• Leadership/supervisory experience advantageous
• Business English: Fluent
• Work shifts/weekends/public holidays

Manage subordinates

• Control time and attendance to reach goals
• Communicate and motivate team to ensure output targets are met
• Discipline team members when necessary, as per Clover procedure and policy

Ensure efficient stock handling/management procedures are executed

• Control production processes
• Prevent shrinkage and losses while processing, packing and storing
• Complete the daily production plan

Ensure proper housekeeping

• Ensure that the production area are neat and tidy at all times
• Ensure safe working conditions and report deviations

Duties and Responsibilities:

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement.

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Reference: PTA -HdJ-1

Where there is oil spillage, our clients need more than samples and reports, they need a leader who can manage the science, reassure stakeholders, and keep projects moving. We’re looking for a seasoned specialist who thrives on both the technical and the human side of environmental work. This is a Durban-based role – perfect for someone rooted in the city or returning with networks in place. It’s a chance to step into a visible, high-impact position with scope to progress into senior leadership.

• BSc Honours in Earth Sciences, Pr.Sci.Nat. with SACNASP
• 6 - 10 years’ experience in Land Contamination (petrochem focus, organics, soils, groundwater)
• Strong leadership – able to mentor juniors, lead EIA/contamination projects, and grow business opportunities
• Hands-on expertise: fieldwork, sampling, lab liaison, reporting, ISO compliance, safety and quality
• Business acumen: quotes, client relationships, finances, integration with group offices
• Court-ready authority – able to sign off reports and serve as an expert witness when required

600,000 - 1,200 000 plus Benefits

Overview

Where there is oil spillage, our clients need more than samples and reports, they need a leader who can manage the science, reassure stakeholders, and keep projects moving. We’re looking for a seasoned specialist who thrives on both the technical and the human side of environmental work. This is a Durban-based role – perfect for someone rooted in the city or returning with networks in place. It’s a chance to step into a visible, high-impact position with scope to progress into senior leadership.

• Strong leadership: able to mentor juniors, lead EIA/contamination projects, and grow business opportunities
• Hands-on expertise: fieldwork, sampling, lab liaison, reporting, ISO compliance, safety and quality
• Business acumen: quotes, client relationships, finances, integration with group offices
• Court-ready authority: able to sign off reports and serve as an expert witness when required

• BSc Honours in Earth Sciences, Pr.Sci.Nat. with SACNASP
• 6 - 10 years’ experience in Land Contamination (petrochem focus, organics, soils, groundwater)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do
The main purpose of the role is to lead and manage the Fitment Centre (FC) department, ensuring operational excellence across production, logistics, safety, cost, and people. The role aligns FC strategy with Group Trucks Operation (GTO) Durban’s Masterplan, GTO objectives, and Volvo Group goals. A key focus is building strong cross-functional partnerships with Volvo Trucks (Sales), GTO plant teams, and fitment service providers to ensure seamless execution, supplier compliance, and customer satisfaction.

Scope of the Role

• Responsible for FC operations across Safety, Quality, Delivery, Cost, and People (SQDCP).
• Leadership of all FC personnel and oversight of facility, tools, and equipment.
• Strategic planning and execution aligned with business objectives.
• Management of on-site fitment service providers and supplier compliance.
• Cross-functional collaboration with Volvo Trucks (Sales) and GTO plant functions.

People Leadership & Culture

• Lead, coach, and develop a multi-disciplinary team across production, logistics, and support.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Manage P&C processes including timekeeping, overtime, dispute resolution, and policy compliance.
• Drive employee engagement, wellbeing, and development.

Fitment Service Provider & Supplier Compliance

• Oversee and coordinate activities of on-site fitment service providers.
• Ensure adherence to safety, quality, delivery, and compliance standards.
• Monitor supplier performance and enforce contractual and regulatory requirements.
• Drive continuous improvement and alignment with FC schedules and customer expectations.

Cross-Functional Collaboration

• Align FC activities with customer expectations and delivery timelines through close coordination with Volvo Trucks Sales.
• Partner with Engineering, Production, Quality, Logistics, Business Control, and P&C to ensure smooth operations and issue resolution.

Communication & Reporting

• Establish structured communication routines with internal and external stakeholders.
• Conduct regular alignment meetings and performance reviews.
• Ensure timely escalation and resolution of issues.
• Use visual management tools and dashboards to share KPIs and progress.

Operational Excellence

• Oversee FC production planning, execution, and output quality.
• Ensure parts logistics are aligned with production needs and forecasts.
• Manage real-time issue resolution and maintain process compliance through SOPs and standard work.

Safety & Compliance

• Serve as Section 8 appointee for the FC.
• Lead safety audits, inspections, and drills (align with GTO PL).
• Ensure compliance with Volvo Group safety standards and legal regulations.
• Promote a proactive safety culture and ergonomic workplace design.

Quality Assurance

• Ensure fitment quality and process integrity.
• Support defect containment, diagnostics, and corrective actions.
• Drive continuous improvement and monitor quality KPIs.

Delivery & Planning

• Manage chassis planning, manpower allocation, and dispatch of completed units.
• Coordinate parts supply and address supply chain disruptions.
• Align production output with customer and business expectations.

Cost Management

• Lead cost improvement initiatives and optimize resource utilization.
• Support lean manufacturing and cost deployment strategies.
• Track and report cost performance metrics

Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

• Diploma/Degree in Operations Management/ Industrial Engineering, Mechanical Engineering.
• 3+ years in manufacturing or leadership roles.
• MS Office skills.
• Lean/Six Sigma training in advantageous.

Key Competencies

• Proven leadership in managing cross-functional teams and operations.
• Strong understanding of lean manufacturing.
• Excellent communication, coaching, and stakeholder engagement skills.
• Strategic thinking with hands-on problem-solving ability.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 16 October 2025.

We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?

Overview

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The main purpose of the role is to lead and manage the Fitment Centre (FC) department, ensuring operational excellence across production, logistics, safety, cost, and people. The role aligns FC strategy with Group Trucks Operation (GTO) Durban’s Masterplan, GTO objectives, and Volvo Group goals. A key focus is building strong cross-functional partnerships with Volvo Trucks (Sales), GTO plant teams, and fitment service providers to ensure seamless execution, supplier compliance, and customer satisfaction.

Scope of the Role

• Responsible for FC operations across Safety, Quality, Delivery, Cost, and People (SQDCP).
• Leadership of all FC personnel and oversight of facility, tools, and equipment.
• Strategic planning and execution aligned with business objectives.
• Management of on-site fitment service providers and supplier compliance.
• Cross-functional collaboration with Volvo Trucks (Sales) and GTO plant functions.

Job Objectives

People Leadership & Culture

• Lead, coach, and develop a multi-disciplinary team across production, logistics, and support.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Manage P&C processes including timekeeping, overtime, dispute resolution, and policy compliance.
• Drive employee engagement, wellbeing, and development.

Fitment Service Provider & Supplier Compliance

• Oversee and coordinate activities of on-site fitment service providers.
• Ensure adherence to safety, quality, delivery, and compliance standards.
• Monitor supplier performance and enforce contractual and regulatory requirements.
• Drive continuous improvement and alignment with FC schedules and customer expectations.

Cross-Functional Collaboration

• Align FC activities with customer expectations and delivery timelines through close coordination with Volvo Trucks Sales.
• Partner with Engineering, Production, Quality, Logistics, Business Control, and P&C to ensure smooth operations and issue resolution.

Communication & Reporting

• Establish structured communication routines with internal and external stakeholders.
• Conduct regular alignment meetings and performance reviews.
• Ensure timely escalation and resolution of issues.
• Use visual management tools and dashboards to share KPIs and progress.

Operational Excellence

• Oversee FC production planning, execution, and output quality.
• Ensure parts logistics are aligned with production needs and forecasts.
• Manage real-time issue resolution and maintain process compliance through SOPs and standard work.

Safety & Compliance

• Serve as Section 8 appointee for the FC.
• Lead safety audits, inspections, and drills (align with GTO PL).
• Ensure compliance with Volvo Group safety standards and legal regulations.
• Promote a proactive safety culture and ergonomic workplace design.

Quality Assurance

• Ensure fitment quality and process integrity.
• Support defect containment, diagnostics, and corrective actions.
• Drive continuous improvement and monitor quality KPIs.

Delivery & Planning

• Manage chassis planning, manpower allocation, and dispatch of completed units.
• Coordinate parts supply and address supply chain disruptions.
• Align production output with customer and business expectations.

Cost Management

• Lead cost improvement initiatives and optimize resource utilization.
• Support lean manufacturing and cost deployment strategies.
• Track and report cost performance metrics

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Diploma/Degree in Operations Management/ Industrial Engineering, Mechanical Engineering.
• 3+ years in manufacturing or leadership roles.
• MS Office skills.
• Lean/Six Sigma training in advantageous.

• Proven leadership in managing cross-functional teams and operations.
• Strong understanding of lean manufacturing.
• Excellent communication, coaching, and stakeholder engagement skills.
• Strategic thinking with hands-on problem-solving ability.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 16 October 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?