415 Hospitality & Tourism jobs in South Africa

JOB PURPOSE: To be responsible for all aspects of hotel operations, to day-to-day staff management and guests. This position acts as the ambassador of the Red Carnation Hotel Collection brand for the hotel and responsible for leading the hotels senior management team to meet business targets and deliver exceptional guest service.

ORGANISATIONAL POSITIONING:

• Department: Executive Management

• Reporting to: Hotel Manager

• Location: The Oyster Box Hotel

MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED:

• Degree or equivalent qualification

• 5 years Hotel Manager experience, of which 3 years should be at Executive management level

• 5 years Rooms Management experience in a 5* Hotel • 5 years Food & Beverage experience in a 5* Hotel at a senior level.

• Computer literate with advanced working knowledge of Microsoft Office Outlook, Word and Excel

• Working knowledge of Micros • Working knowledge of Opera

• Knowledge of Revenue • Knowledge & experience of Budgets

• Proven ability to proactively analyse financial and economic data and proactively advise against potential risk

• Highly presentable • Proven exceptional track record of guest interaction and service recovery

• Excellent command of the English language with solid verbal and written communication skills

• Able to work flexible hours, weekends and holidays and late shifts and travel

KEY PERFORMANCE OBJECTIVES:

To be a Red Carnation Hotel Ambassador by:

• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards • to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To manage the Hotel Team in according with Red Carnation Hotel Management principles by:

• ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.

• ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees withthe goal of achieving the highest performance of excellence out of your team and high levels of staff retention.

• being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to

GROUP PROJECT MANAGER

Minimum Requirements:

• A minimum of 5-8 years of experience in project management with a strong understanding of construction.
• Proven track record of successfully managing projects from start to finish, including experience with budgeting, financial planning, and cost control.
• Excellent planning and organizational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Strong communication and leadership skills to effectively manage teams, collaborate with stakeholders, and report to senior executives.
• Ability to adapt to changing priorities.
• A bachelor’s degree in construction management, Business Administration, or a related field is preferred.
• Proficiency in project management software and MS Office Suite.
• Project management of projects costing at least R 20 million.
• Monitor project deliverables.
• Update relevant stakeholders or team members on the project progress.
• Coach and support project team members with tasks you assign them.

Skills and Qualifications:

Hard kills:

• Bachelor’s degree in construction management, civil engineering, architecture, or a related field.
• Project Management: Strong understanding of and proficiency in project management software and tools.
• Asset Management: Knowledge of asset management principles and best practices.
• Technical Skills: Proficiency in relevant software and tools.

Soft Skills:

• Communication & Interpersonal Skills: Excellent communication, interpersonal, and negotiation skills.
• Analytical & Problem-Solving Skills: Ability to analyse data, identify problems, and develop solutions.
• Organizational & Time Management Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Industry Knowledge: Familiarity with the specific industry or sector in which the organization operates. Understanding of relevant regulations and standards.
• Leadership Skills: Ability to lead and motivate teams.

Key Responsibilities:

• Project Planning & Scope Management:
• Develop and maintain detailed project plans, including timelines, budgets, and resource allocation.
• Identify and manage project risks and issues proactively.
• Ensure projects adhere to established asset management policies and procedures.
• Collaborate with architects, engineers, and other stakeholders to define project scope and requirements.
• Conduct feasibility studies and risk assessments.
• Asset Management Focus:
• Manage projects related to asset acquisitions, disposals, maintenance, and enhancement.
• Ensure accurate asset data and records are maintained.
• Monitor and report on project performance and asset health.
• Budget Management:
• Develop and manage project budgets, ensuring projects stay within allocated resources.
• Monitor project costs and identify potential cost overruns.
• Negotiate contracts with subcontractors and suppliers.
• Schedule Management:
• Develop and maintain project schedules, ensuring timely completion of all project tasks.
• Monitor project progress and identify potential delays.
• Implement strategies to mitigate delays and ensure projects stay on schedule.
• Team Management:
• Lead and motivate project teams, including subcontractors and site staff.
• Assign tasks and responsibilities to team members.
• Provide regular feedback and coaching to team members.
• Quality Control:
• Ensure that all construction work meets required quality standards.
• Conduct regular inspections and audits of project work.
• Implement corrective actions to address quality issues.
• Risk Management:
• Identify and assess project risks.
• Develop and implement risk mitigation strategies.
• Monitor project risks and take corrective action as needed.
• Stakeholder Management:
• Communicate project progress, issues, and risks to stakeholders.
• Manage stakeholder expectations and ensure their needs are met.
• Facilitate meetings and workshops to gather input and resolve issues.
• Financial Management:
• Develop and manage project budgets.
• Monitor project costs and ensure they remain within budget.
• Prepare financial reports and forecasts.
• Quality Assurance:
• Ensure projects meet quality standards and requirements.
• Implement quality control measures and procedures.
• Conduct project audits and reviews.
• Team Leadership (if applicable):
• Lead and motivate project teams.
• Provide guidance and support to team members.
• Ensure team members are trained and competent.
• Client Communication:
• Maintain regular communication with clients, providing updates on project progress and addressing client concerns.
• Manage client expectations and ensure client satisfaction.
• Contract Management:
• Review and manage project contracts.
• Ensure that all project activities comply with contract requirements.

• University Degree (B. Com or similar)
• Post-graduate qualification highly advantageous
• Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
• Sales metrics, Financial management and analytics, Business systems and processes

• Full responsibility for Profit and Loss Centre
• Budgetary planning including revenue and capital expenditures.
• Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
• Overhead cost control to effectively manage the cost of service delivery.

• Achieve sales targets per each sales channel
• New Unit sales
• Targeted RPU
• Technical revenue
• Maintain acceptable margins – manage discounts and technical efficiency
• Management of reconnection rate – in conjunction with Customer Contact Centre
• Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
• Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
• Drives efficiency of and technical teams in conjunction with Regional Technical Managers

• Strategy design to grow the business appropriate to the Districts and Branches
• Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
• Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
• Exploring and evaluating green-fields areas for expansion of the business
• Exploring and evaluating acquisition opportunities Branch Management:
• Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
• Clear communication and implementation of strategy across the Branches
• Manage attrition rates down
• Ensure development of tactical programs to pursue targeted goals and objectives.
• Monitor overall operational delivery in the Branches
• Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
• Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
• Report key results to corporate offices.
• Engage with all stakeholders in broader organizational strategy planning and execution
• Oversees key projects, processes and performance reports, data and analysis.
• Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
• Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.

• Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.
  

• Contributes to achieving regional EHS targets
• Support, encourage and assist with instilling a Zero harm culture across the business
• Ensure required EHS standards and targets are communicated, executed upon and achieved
• Ensure that method of work statements are in place for relevant activities identified under direct management
  

• Autonomous decision making,
• Business acumen,
• Communication proficiency,
• Problem Solving/Analysis,
• Project Management, Strategic Thinking,
• Budgeting and forecasting,
• Analytical Skills, Negotiation skills, Relationship building

Job title : Group Head of Legal (Cape Town)

Job Location : Western Cape, Cape Town Deadline : September 14, 2025 Quick Recommended Links

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ABOUT THE ROLE

Please note this is a full time position.

RESPONSIBILITIES

Your responsibilities will include :

REQUIREMENTS

Minimum

Preferred

We are growing our Cleaning Services and require skilled and competent Site Manager to join the Ecowize Group.

Job Specification

• Manage and coordinate all operational functions on site.
• Delivery a daily Food Safe Facility to customer standards.
• Use information obtained at the site to complete inspections, micros, audits, and customer feedback.
• Managing of site budgets and manage man-hours as per shift schedule.
• Responsible for staff management and resolving HR related matters.
• Coaching and mentoring of staff as well as developing skills.
• Drive Occupational Health and Safety and make recommendations to improve the process.
• Ensure internal audits meet daily requirements.
• Close out any raised non – conformance of micros out of specification and following up on NCR’s.
• Liaise daily with customers.
• Assist with recruitment for the region as the need arises?
• Assist with coordinating training interventions at site level?

The Opportunity

With the founder and current Managing Director planning to retire within the next 12–14 months, we are seeking a Managing Director (Designate) to join the business under a structured succession plan. This is a rare opportunity to learn directly from the outgoing MD over the course of a full year, with a formal transition to leadership at the end of the period.

The incoming MD will be responsible for leading the company into its next phase of growth, with a sharp focus on sales and marketing , client relationship management , and strategic development . This is a hands-on leadership role that will require deep engagement with staff, clients, and the market.

Key Responsibilities

• Lead and execute the company’s sales and marketing strategy, with a strong emphasis on B2B growth.
• Build, nurture, and expand long-term relationships with clients in the hospitality sector.
• Support the company’s transition from a founder-led business to a more corporate, structured leadership model.
• Work closely with the outgoing MD and executive team during the 12-month handover period.
• Manage high-level client accounts and ensure the retention and growth of key relationships.
• Collaborate with the Finance Director and Operations Director as part of the leadership team.
• Produce reports for the Chairman.
• Represent the company at industry-related Trade Shows.
• Maintain a strong on-site presence, demonstrating discipline, professionalism, and leadership by example.
• Travel nationally to visit clients and operations as required.

Candidate Profile

• Minimum 10 years' experience in supplying the hospitality industry, preferably in services (logistics, distribution, transport), though product experience will also be considered. Able to demonstrate knowledge of Who’s Who wrt the industry role players
• Demonstrated success in sales, marketing strategy, and