162 Hospitality & Tourism jobs in South Africa
Hotel Manager
Posted 1 day ago
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Hotel Manager – Luxury Boutique Hotel | Cape Town
Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead the operations of a prestigious luxury boutique hotel in Cape Town . This is an excellent opportunity for a hands-on professional with a strong background in guest service, team leadership, and operational excellence.
Location: Cape TownSalary: Negotiable, depending on experienceBenefits: Live-out position Key ResponsibilitiesOversee day-to-day hotel operations, ensuring seamless service delivery and guest satisfaction.
Lead, mentor, and manage all hotel staff, fostering a culture of accountability and excellence.
Maintain the highest standards of service, presentation, and cleanliness throughout the property.
Monitor financial performance, including budgeting, forecasting, and cost control.
Ensure compliance with company policies, health and safety regulations, and local legislation.
Handle guest feedback and resolve issues promptly to maintain high levels of satisfaction.
Collaborate with department heads to implement operational strategies and process improvements.
Drive staff training and development initiatives to enhance skills and service standards.
Candidate RequirementsProven experience as a Hotel Manager or similar senior role within a luxury boutique or 5-star hotel environment.
Strong leadership, communication, and interpersonal skills.
Exceptional organisational and problem-solving abilities.
Commercially astute, with experience managing budgets and optimising revenue.
Hands-on approach with the ability to work in a fast-paced, dynamic environment.
Commitment to delivering exceptional guest experiences and maintaining high standards.
Ability to work independently and lead by example.
This role offers an exciting opportunity for an accomplished hotel professional to take charge of a luxury boutique property in Cape Town, driving operational excellence and delivering outstanding guest experiences.
Hotel Manager
Posted 11 days ago
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Hotel Manager – Luxury Hotel, Umhlanga, KZN
Kendrick Recruitment is seeking an experienced and dynamic Hotel Manager to lead operations at a prestigious luxury hotel in Umhlanga, KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms, Food & Beverage, and executive hotel management in a five-star environment.
Key Responsibilities:
Hotel Leadership and Management:
Ensure the delivery of exceptional guest experiences and service recovery across all areas of the hotel.
Actively embody and promote the hotel’s mission, values, and service standards.
Maintain constant presence on the floor, interacting constructively with staff and guests.
Conduct regular property inspections and ensure all maintenance, housekeeping, and safety requirements are met.
Manage day-to-day hotel operations, including Front Office, Rooms, Food & Beverage, Housekeeping, Spa, and Security.
Serve as Hotel Manager-on-Duty when required, overseeing peak operations and guest interactions.
Lead VIP room inspections and ensure all guest areas meet luxury standards.
Team Leadership and Development:
Manage, mentor, and coach the Senior Management team, ensuring adherence to operational and service standards.
Oversee staff appraisals, performance management, and succession planning.
Ensure effective rostering to balance labour efficiency with service quality and staff welfare.
Support continuous training and development opportunities for all team members.
Foster a culture of teamwork, engagement, and guest-oriented service.
Financial and Operational Oversight:
Monitor and manage hotel budgets, revenue, and profitability.
Analyse financial and operational data to identify risks and opportunities.
Support Sales and Marketing initiatives, representing the hotel at supplier meetings and industry events.
Ensure all revenue is accurately recorded and reported in accordance with hotel systems.
Guest Experience and Service Excellence:
Ensure all guest interactions exceed expectations and adhere to the hotel’s luxury standards.
Respond promptly and effectively to guest feedback and complaints.
Collaborate with executive teams to anticipate guest needs and enhance the overall guest journey.
Protect the hotel’s reputation by maintaining high standards of service, safety, and security.
Compliance, Health, and Safety:
Ensure compliance with legal, health, and safety regulations at all times.
Maintain awareness of emergency procedures and proactively manage risk.
Uphold confidentiality and integrity in all hotel operations and employee matters.
Requirements:
Degree or equivalent qualification in Hospitality Management, Business, or related field.
Minimum 5 years’ Hotel Manager experience, including at least 3 years in Executive Management.
Minimum 5 years’ experience in Rooms Management and Food & Beverage at a senior level in a 5-star hotel.
Proficiency in Microsoft Office, Opera, and Micros systems.
Strong knowledge of revenue management, budgeting, and financial analysis.
Proven track record in guest interaction, service recovery, and high-end hospitality standards.
Highly presentable with excellent verbal and written English communication skills.
Ability to work flexible hours, weekends, holidays, late shifts, and travel as required.
Salary: Negotiable depending on experience.
This is a rare opportunity for a senior hospitality professional to lead a luxury hotel, ensuring operational excellence, outstanding guest experiences, and a motivated and high-performing team in Umhlanga.
Group Hotel Manager
Posted 18 days ago
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The Hotel Group Manager will be responsible for the overall strategic, operational, and financial management of the three properties. The role ensures that all establishments operate efficiently, maintain exceptional guest satisfaction, meet profitability goals, and adhere to brand standards.
Key Responsibilities
- Operational Management
- Oversee daily operations across all three properties, ensuring smooth running of front office, housekeeping, food & beverage, and maintenance.
- Implement and monitor standard operating procedures (SOPs) for service excellence and consistency.
- Coordinate staff scheduling to optimize productivity and manage costs.
- Ensure compliance with health, safety, and licensing regulations .
- Financial & Business Performance
- Prepare and manage annual budgets , monthly forecasts, and financial reports for each property and the group as a whole.
- Monitor and improve occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR) .
- Control costs and identify opportunities to improve profitability.
- Sales, Marketing & Guest Relations
- Develop and execute marketing and sales strategies , including online presence, partnerships, and promotions.
- Maintain strong relationships with corporate clients, travel agents, and event planners .
- Oversee guest experience standards, ensuring
Assistant Hotel Manager
Posted 26 days ago
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Food & Beverage Manager - Luxury Hotel
Posted 18 days ago
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Job Description
Food & Beverage Manager - Luxury Hotel
Cape Town
Can you lead from the front, balance the numbers, delight the guests, and build a culture of excellence, all at once?
Not every manager is cut out for this.
This is about taking charge of the heartbeat of a luxury hotel, where every plate, pour, and performance defines the guest experience.
You will own it all:
- Restaurants that need to hum with energy.
- Bars that must feel alive long after sunset.
- Banquets and events where flawless execution is the only option.
- A team who look to you not just for direction, but for inspiration.
This is your chance to:
- Put your stamp on a multi-outlet operation in a luxury environment.
- Partner with visionary chefs to create experiences that spark conversations.
- Turn service into theatre, and strategy into measurable results.
- Drive growth, set the standard, and leave your mark at leadership level.
Requirements:
- 4-5 years at the helm of Food & Beverage in a 4- or 5-star hotel.
- A proven record of turning pressure into performance.
- Charisma, commercial acumen, and the kind of presence that lifts a room.
This is not just another management role. This is a platform. A chance to be remembered for raising the bar in luxury hospitality.
If that excites you, then it is time to step up!
Assistant Front Office Manager - Protea Hotel by Marriott Breakwater Lodge
Posted 10 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
Education and Experience
+ High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years work experience in a similar role.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members.
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
+ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
+ Strives to improve service performance.
+ Collaborates with the Front Office Manager on ways to continually improve departmental service.
+ Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
+ Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
+ Provides services that are above and beyond for customer satisfaction and retention.
+ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
+ Serves as a role model to demonstrate appropriate behaviors.
+ Sets a positive example for guest relations.
+ Displays outstanding hospitality skills.
+ Empowers employees to provide excellent customer service.
+ Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
+ Provides feedback to employees based on observation of service behaviors.
+ Handles guest problems and complaints effectively.
+ Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
+ Implements the customer recognition/service program, communicating and ensuring the process.
+ Ensures compliance with all Front Office policies, standards and procedures.
+ Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Functions in place of the Front Office Manager in his/her absence.
+ Communicates critical information from pre- and post-convention meetings to the Front Office staff.
+ Participates in department meetings.
MANAGEMENT COMPETENCIES
**Leadership**
+ **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
+ **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
+ **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
+ **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
+ **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
+ **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
+ **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
+ **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
+ **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
+ **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ **Business Acumen** - Understands and utilizes business information to manage everyday operations.
+ **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
+ **Computer Skills** - The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Basic trouble shooting skills, for computers, printers and in room guest technologies. Ability to adapt to changing technologies.
+ **Problem Resolution** - Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
+ **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
+ **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ **Writing** - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Automotive Technicians x 3 - Cape Town
Posted 5 days ago
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This position will be suited to an experienced person who can inspect, maintain, and repair vehicles. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.
To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high-quality technical expertise to satisfy customers and honour organisational service delivery values.
Position Overview
The responsibilities of a technician include the following tasks:
Carry out diagnostic work and support mechanics as set out by the Foreman.
Carry out fault diagnosis to aid and speed up Vehicle servicing.
Take steps to ensure servicing of Vehicles remain within the targeted percentages of the manufacturers’ time.
Discuss matters with service advisors and customers as required and provide coherent explanations.
Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
Ensure vehicles are returned to the customer after service in a neat and clean condition.
Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
Complete forms and documentation included in the company’s service routine.
Draft and prepare any reports required.
Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
Participate in marketing campaigns when required for the furtherance of the business.
Any other duties as may reasonably be required.
Qualifications and Experience
Minimum requirement:
Qualified VW Technician
Valid driver’s license
Skills and Personal Attributes
Minimum requirement:
Excellent vehicle diagnostic and fault-finding skills
Work under high pressure
Multi-tasking ability
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Assistant Housekeeping Manager
Posted 12 days ago
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Job Purpose:
The Assistant Housekeeping Manager supports the Housekeeping Manager in the daily
operations of the housekeeping department to ensure that guest rooms, public areas, and
back-of-house areas are maintained to the required standards of cleanliness and
presentation. He/she assists in supervising, training, and motivating staff while ensuring
efficient and cost-effective operations.
Key Responsibilities:
- Supervise and coordinate daily housekeeping operations, including rooms and laundry.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness standards are maintained.
- Assist in scheduling staff shifts, allocating tasks, and monitoring attendance.
- Support staff training, coaching, and performance management.
- Monitor and maintain inventory levels of linen, cleaning supplies, and equipment.
- Report and follow up on maintenance issues with the relevant department.
- Ensure compliance with health, safety, and hygiene standards.
- Assist in budget control and cost management of supplies and labor.
- Handle guest requests, complaints, and special requirements in a professional manner.
- Conduct regular audits and prepare reports for the Housekeeping Manager.
Qualifications and Experience:
- High school diploma (Grade 12) or equivalent required
- Diploma in Hospitality / Housekeeping Management advantageous.
- Minimum 2–3 years’ experience in a supervisory housekeeping role (hotel, lodge, or similar environment).
- Strong knowledge of cleaning procedures, chemicals, and health & safety requirements.
- Computer literacy (MS Office, PMS such as PAN or similar) advantageous.
Skills and Personal Attributes:
- Strong leadership and people management skills.
- Excellent attention to detail and high standards.
- Good verbal and written communication skills.
- Problem-solving and decision-making ability.
- Well-organized with strong time management skills.
- Reliable, discreet, and guest-focused.
Management Account – Sports Events
Posted 14 days ago
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Job Description
This is an exciting opportunity to join a market leader in the media and sports events management sector!
The successful candidate will be responsible for:
Financial Record Keeping: Capturing all financial transactions, accounts payable and receivable, and bank reconciliations.
Financial Reporting: Preparing management accounts (profit/loss statements and Balance sheet recons).
Budgets: monitor spending and guide departments on spending.
Tax Compliance: Calculation of VAT and submission of VAT returns.
Auditing: Assisting with audit providing information and support to external auditors
System Management: Utilizing financial management systems (Xero) and other software (FNB banking website) for daily operations and reporting.
Criteria:
- Bachelors degree in accounting or finance (BCom or equivalent) is required.
- SAIPA or the globally recognized CPA Professional Certifications advantageous.
- Minimum 5 years of relevant experience in performing the full accounting function up to financial statements.
- Experience in Xero preferred
- MS Excel advanced skills
FIXED TERM Guest Relations Officer
Posted 7 days ago
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We are looking for a fixed term Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.
RESPONSIBILITIES:
- Welcome and introduce Delaire Graff Lodges and Spa to guests;
- Check-in and check-out guests;
- Pass all relevant guest information on to various departments as required;
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
- Ensuring that all guest information and rates are correct;
- Guests’ liaison to all outside guests and assist Indochine restaurant when needed;
- Update guests’ profiles on Protel;
- Report to the manager on duty regarding any related maintenance concerns;
- Prepare welcome letters and registrations cards;
- Manage:
- Day sheet – guests itinerary document;
- Guests' daily Call log;
- Calls and guest concerns;
- Assist reservations with lodge guests’ bookings, and messages;
- Assist Spa, Housekeeping and Indochine when required;
- Assist with lunch and dinner bookings on Dine-plan as required;
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
- Ensure all transfers are booked, tracked and charged;
- Required 2 Night audit duties per month
REQUIREMENTS:
- Hospitality Certificate/Diploma;
- At least 2-3 years experience in a similar role;
- Very strong computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Ability to maintain a professional working relationship with all departments and across cultures and religions;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Reliable transport to and back from work
Delaire Graff Estate is an equal opportunity employer.