728 Hospitality & Tourism jobs in South Africa

DivisionCape Cadogan

Business UnitManagement

Minimum experienceNot Applicable

Company primary industryHospitality

Job functional areaManagement

Job Description

This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter.

This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that : a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.

If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you.

• Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.
• Align operational goals with brand positioning, guest experience targets, and financial objectives.
• Lead cross-functional coordination between hotel and restaurant operations.
• Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
• Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.

• Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
• Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
• Maintain brand-aligned design, ambiance, and experiential offerings.
• Benchmark against industry trends and competitor offerings to maintain innovative service standards.
• Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.

• Develop, manage, and report on property-level budgets and forecasts.
• Control costs, optimise profitability, and manage P&L for both entities.
• Support procurement negotiations to achieve favourable property and group-level agreements.
• Approve purchasing and capital expenditure in line with company policy.

• Recruit, onboard, and manage key personnel across the hotel and restaurant.
• Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
• Champion a culture of accountability, innovation, and service excellence.
• Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
• Step in temporarily during vacancies in key roles to ensure operational continuity.
• Facilitate staff development and identify high-potential talent for future leadership roles
• Support cross-property training and coordinate with external trainers as needed.

• Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
• Support event sales, brand partnerships, and guest engagement initiatives.
• Monitor pricing, packages, and promotions to maintain competitiveness.
• Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.

• Ensure compliance with labour legislation, health and safety, and food safety regulations.
• Oversee maintenance and hygiene standards across hotel and restaurant facilities.
• Implement SOPs and quality control audits across departments.
• Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks within the city such as water shortages and load shedding.

• Establish and support community partnerships that reflect the business in a strong, positive light to relevant stakeholders.
• Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community.
• Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
• Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
• Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.

• Diploma or Degree in Hospitality Management or Business Administration
• Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership
• Proven track record in luxury boutique hotels and / or fine dining environments
• Deep understanding of Cape Town’s tourism and culinary market
• Familiarity with PMS, POS, and revenue management systems
• Valid driver’s license and ability to work flexible hours, including weekends
• Strategic thinking with hands-on operational ability
• Strong financial literacy and commercial acumen
• Guest-centric mindset with luxury service orientation
• Leadership, motivation, and people development skills
• Calm and solution-driven under pressure
• Excellent verbal and written communication
• High emotional intelligence and stakeholder engagement capability

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly

Overview

Vacancy: German-Speaking Hotel Manager

Location: Germany

Employment Type: Full-Time

About Us: We are a dynamic, guest-focused hospitality company with a reputation for excellence. Our mission is to deliver an unforgettable experience to every guest, every time. We operate in a fast-paced environment where precision, professionalism, and a passion for service are non-negotiable.

We are seeking a German-speaking Hotel Manager to lead our team, ensure operational excellence, and elevate the guest experience. You will oversee all aspects of hotel operations—from front desk and housekeeping to F&B and guest relations—while maintaining the highest standards of service and efficiency.

• Lead, motivate, and manage the hotel team to achieve operational and service excellence.
• Ensure smooth day-to-day hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Manage budgets, monitor financial performance, and optimize revenue streams.
• Build strong relationships with guests, suppliers, and stakeholders, ensuring a memorable guest experience.
• Ensure compliance with all health, safety, and hospitality regulations.
• Develop and implement strategies for staff training, customer satisfaction, and operational efficiency.

• Fluent in German and English (spoken and written).
• Proven experience as a hotel manager or in a senior hospitality role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Knowledge of hotel management software and MS Office.
• Ability to work under pressure and adapt to a dynamic environment.

• Opportunity to lead a passionate team in a high-profile, international setting.
• Competitive salary and performance-based incentives.
• Professional development and career growth opportunities.
• A chance to make a tangible impact on guest satisfaction and operational success.

GROUP PROJECT MANAGER

Minimum Requirements:

• A minimum of 5-8 years of experience in project management with a strong understanding of construction.
• Proven track record of successfully managing projects from start to finish, including experience with budgeting, financial planning, and cost control.
• Excellent planning and organizational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Strong communication and leadership skills to effectively manage teams, collaborate with stakeholders, and report to senior executives.
• Ability to adapt to changing priorities.
• A bachelor’s degree in construction management, Business Administration, or a related field is preferred.
• Proficiency in project management software and MS Office Suite.
• Project management of projects costing at least R 20 million.
• Monitor project deliverables.
• Update relevant stakeholders or team members on the project progress.
• Coach and support project team members with tasks you assign them.

Skills and Qualifications:

Hard kills:

• Bachelor’s degree in construction management, civil engineering, architecture, or a related field.
• Project Management: Strong understanding of and proficiency in project management software and tools.
• Asset Management: Knowledge of asset management principles and best practices.
• Technical Skills: Proficiency in relevant software and tools.

Soft Skills:

• Communication & Interpersonal Skills: Excellent communication, interpersonal, and negotiation skills.
• Analytical & Problem-Solving Skills: Ability to analyse data, identify problems, and develop solutions.
• Organizational & Time Management Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Industry Knowledge: Familiarity with the specific industry or sector in which the organization operates. Understanding of relevant regulations and standards.
• Leadership Skills: Ability to lead and motivate teams.

Key Responsibilities:

• Project Planning & Scope Management:
• Develop and maintain detailed project plans, including timelines, budgets, and resource allocation.
• Identify and manage project risks and issues proactively.
• Ensure projects adhere to established asset management policies and procedures.
• Collaborate with architects, engineers, and other stakeholders to define project scope and requirements.
• Conduct feasibility studies and risk assessments.
• Asset Management Focus:
• Manage projects related to asset acquisitions, disposals, maintenance, and enhancement.
• Ensure accurate asset data and records are maintained.
• Monitor and report on project performance and asset health.
• Budget Management:
• Develop and manage project budgets, ensuring projects stay within allocated resources.
• Monitor project costs and identify potential cost overruns.
• Negotiate contracts with subcontractors and suppliers.
• Schedule Management:
• Develop and maintain project schedules, ensuring timely completion of all project tasks.
• Monitor project progress and identify potential delays.
• Implement strategies to mitigate delays and ensure projects stay on schedule.
• Team Management:
• Lead and motivate project teams, including subcontractors and site staff.
• Assign tasks and responsibilities to team members.
• Provide regular feedback and coaching to team members.
• Quality Control:
• Ensure that all construction work meets required quality standards.
• Conduct regular inspections and audits of project work.
• Implement corrective actions to address quality issues.
• Risk Management:
• Identify and assess project risks.
• Develop and implement risk mitigation strategies.
• Monitor project risks and take corrective action as needed.
• Stakeholder Management:
• Communicate project progress, issues, and risks to stakeholders.
• Manage stakeholder expectations and ensure their needs are met.
• Facilitate meetings and workshops to gather input and resolve issues.
• Financial Management:
• Develop and manage project budgets.
• Monitor project costs and ensure they remain within budget.
• Prepare financial reports and forecasts.
• Quality Assurance:
• Ensure projects meet quality standards and requirements.
• Implement quality control measures and procedures.
• Conduct project audits and reviews.
• Team Leadership (if applicable):
• Lead and motivate project teams.
• Provide guidance and support to team members.
• Ensure team members are trained and competent.
• Client Communication:
• Maintain regular communication with clients, providing updates on project progress and addressing client concerns.
• Manage client expectations and ensure client satisfaction.
• Contract Management:
• Review and manage project contracts.
• Ensure that all project activities comply with contract requirements.

Key Responsibilities:

1. Plan and organize a variety of entertainment and activities for guests of all ages, including live shows, games, trivia, and other onboard events onboard the cruise ship

2. Work closely with other departments, such as food and beverage, to coordinate and promote onboard activities.

3. Manage a team of entertainment staff, providing guidance and support to ensure high-quality performances and guest interactions.

4. Create and maintain a schedule of daily activities and events for guests to participate in.

5. Act as the main point of contact for guest inquiries and feedback regarding onboard entertainment and activities.

6. Collaborate with the ship's captain and other senior officers to ensure the safety and well-being of guests during all onboard events.

7. Monitor and manage the budget for onboard entertainment and activities, ensuring that all expenses are within company guidelines.

8. Continuously seek new and innovative ways to enhance the onboard experience for guests, while also staying within budget.

Requirements:

1. Minimum of 3 years experience as a Cruise Director or in a similar role in the hospitality industry.

2. Excellent communication and interpersonal skills, with the ability to interact with guests of all ages and backgrounds.

3. Strong leadership and organizational skills, with the ability to manage a team and multiple tasks simultaneously.

4. Creative and innovative mindset, with a passion for providing exceptional guest experiences.

5. Knowledge of various forms of entertainment, including live performances, games, and other onboard activities.

6. Ability to work in a fast-paced and dynamic environment, with a flexible schedule that may include evenings, weekends, and holidays.

7. Bachelor's degree in hospitality management or a related field is preferred.

8. Must be able to pass a background check and drug test.

The Hotel Group Manager will be responsible for the overall strategic, operational, and financial management of the three properties. The role ensures that all establishments operate efficiently, maintain exceptional guest satisfaction, meet profitability goals, and adhere to brand standards.

• Oversee daily operations across all three properties, ensuring smooth running of front office, housekeeping, food & beverage, and maintenance.
• Implement and monitor standard operating procedures (SOPs) for service excellence and consistency.
• Coordinate staff scheduling to optimize productivity and manage costs.
• Ensure compliance with health, safety, and licensing regulations .

• Prepare and manage annual budgets , monthly forecasts, and financial reports for each property and the group as a whole.
• Monitor and improve occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR) .
• Control costs and identify opportunities to improve profitability.

• Develop and execute marketing and sales strategies , including online presence, partnerships, and promotions.
• Maintain strong relationships with corporate clients, travel agents, and event planners .
• Oversee guest experience standards, ensuring high ratings on booking platforms (e.g. Booking.com, TripAdvisor etc) and effective handling of complaints.

• Lead, motivate, and develop a multi-property team , fostering a culture of service excellence and accountability.
• Recruit, train, and evaluate staff across all locations.
• Implement staff incentive programmes and enforce company HR policies.

• Identify and implement new revenue streams (e.g. conferencing, events, catering).
• Drive capital improvement projects , renovations, and upgrades as needed.
• Analyse market trends and competitor activity to stay ahead in the regional hospitality market.

• Strong leadership and people management skills across multi-site operations .
• Deep understanding of hotel operations , including front office, housekeeping, F&B, and maintenance.
• Financial acumen: budgeting, cost control, and P&L management.
• Excellent interpersonal and communication skills to manage staff, suppliers, and guests.
• Proven ability to drive revenue growth and maintain high guest satisfaction.
• Competence with hotel property management systems (PMS), reservations platforms, and Microsoft Office .

• Diploma or degree in Hospitality Management, Business Administration , or related field preferential.
• Minimum 5–7 years of senior hotel management experience , preferably in multi-property or group operations.
• Track record of increasing occupancy and profitability .
• Knowledge of KZN hospitality market and local labour regulations advantageous.

Are you a travel enthusiast with a flair for logistics and a deep passion for Southern Africa? If you’re experienced in crafting unforgettable journeys for inbound group travellers, this is your perfect opportunity to turn your expertise into an exciting full-time role based in the Northern suburbs, Cape Town.

This Senior Travel Consultant – Inbound Groups role puts you at the centre of adventure planning. You’ll be responsible for designing and coordinating detailed group itineraries that span the vibrant, diverse landscapes of Southern Africa. Our ideal candidate is someone who thrives in a fast-paced, accuracy-focused environment, and who truly understands the unique logistics and expectations of group travel.

You’ll be working with top-tier suppliers across borders, building on your wide product knowledge and strong industry relationships. Your command of English and Afrikaans, along with any additional foreign language skills, will be a huge asset as you collaborate and communicate with both clients and partners.

If you’ve got Tourplan or NX experience , a naturally inquisitive spirit, and a hunger to explore, you’ll feel right at home in this dynamic and highly rewarding role.

Office-based this is a non-hybrid position—ideal for professionals who enjoy the camaraderie and synergy of a travel-loving team.

• Minimum 5 years’ experience with inbound groups
• Destination and logistical mastery of Southern Africa
• Fully bilingual (English & Afrikaans)
• Strong sense of urgency and exceptional attention to detail
• Eagerness to explore and innovate

Ready to craft extraordinary travel experiences? Apply now and let your journey begin!

Need advice for preparing your CV or nailing your interview? Visit our candidate resources page for expert tips and guidance.

Job Category Tourism, Travel

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You are submitting your CV containing personal information to Star Personnel in response to this advertised vacancy. Although Star Personnel will endeavor to receive, process and store your personal information carefully and in accordance with the relevant laws, you accept that the nature of transmitting your data via any electronic means comes with some risks. In accordance with the POPI Act - you hereby give permission to Star Personnel Recruitment (Pty) Ltd to store, process and submit your personal information to potential job vacancies. Please do not submit your CV if you do not accept these risks. Instead, you are welcome to call us on .Should you wish to remove your details from our database at any time, please email If you have not heard from us within 2 weeks - please consider your application for this role as unsuccessful. We will however keep your CV on file for future opportunities.Thank you for your understanding and application. We hope we can help you secure a new and exciting role.

Overview

We are seeking an experienced and driven General Manager to oversee the day-to-day operations of our restaurant / hospitality establishment. The successful candidate will be responsible for ensuring excellent customer experiences, maintaining high operational standards, and driving profitability. This role requires strong leadership, team management, and business acumen within the hospitality environment.

• Oversee all daily operations of the restaurant, including front-of-house and back-of-house functions
• Recruit, train, manage, and motivate staff to deliver outstanding service
• Maintain and implement SOPs for service, hygiene, and quality control
• Monitor financial performance, including budgets, cost controls, and P&L analysis
• Ensure compliance with health and safety regulations, liquor laws, and labour requirements
• Manage stock levels, ordering, and supplier relationships
• Drive marketing initiatives, promotions, and customer engagement strategies
• Handle customer feedback, complaints, and ensure customer satisfaction
• Prepare and present regular operational and financial reports to ownership / management

• Minimum of 3–5 years’ experience in a General Manager role within the restaurant or hospitality sector
• Hospitality Management qualification (or similar) preferred
• Strong leadership and team development skills
• Proven financial acumen and ability to manage budgets and targets
• Exceptional communication and interpersonal skills
• Ability to work flexible hours, including weekends and public holidays
• Proficient in point-of-sale (POS) systems and hospitality software

• Passion for customer service and hospitality excellence
• Hands-on, solutions-driven leadership style
• Calm under pressure and adaptable to a fast-paced environment
• Eye for detail and commitment to quality

Overview

Description

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.

Open doors and assist guests / visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property including guest vehicles taxi cabs limousines and buses to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Monitor and maintain safety security and cleanliness of parking areas / levels and report any vehicles / safety hazards unauthorized personnel or potential security problems to the manager / supervisor. Maintain security of vehicles and vehicle keys. Communicate parking procedures to guests / are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local areaservices and hours of operation and local areas of interest and activities the Guest Arrival Expert makes transactions feel like part of the experience.

Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistanceand objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time.

• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents or other injuries immediately upon occurrence to manager / supervisor.
• Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Complete appropriate safety training and certifications to perform work tasks.

• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
• Address guests service needs in a professional positive and timely manner.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay property services and area attractions / offerings including social media where appropriate.
• Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guest’s name when possible.
• Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.
• Perform other reasonable duties as requested.

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and / or guests with tact respect diplomacy and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Comply with quality assurance expectations and standards.

• Read and visually verify information in a variety of formats (e.g. small print).
• Move at a speed required to respond to work situations (e.g. run walk jog).
• Stand sit or walk for an extended period of time or for an entire work shift.
• Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping uneven or slippery surfaces.
• Move up and down stairs and / or service ramps.
• Reach overhead and below the knees including bending twisting pulling and stooping.

• Speak to guests and co-workers using clear appropriate and professional language.
• Discuss work topics activities or problems with coworkers Managers or managers discreetly and quietly avoiding public areas of the property.
• Talk with and listen to other employees to effectively exchange information.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings and using the caller’s name.
• Provide assistance to coworkers ensuring they understand their tasks.

• Arrange transportation for guests / residents / visitors and record advance transportation request as needed.
• Contact appropriate individual or department to resolve guest call request or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Manage access to technological devices within public spaces and provide basic troubleshooting assistance or refer to appropriate department as necessary.
• Contact appropriate individual or department as necessary to resolve guest call request or problem.

• Maintain confidentiality of proprietary materials and information.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

• Supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.
• Tag store and retrieve luggage from luggage storage providing guests with proper claim tickets for their luggage.
• Open doors and assist guests entering and leaving property.
• Monitor and direct personal and commercial vehicle traffic on property to ensure vehicles are legally parked and maintain a smooth flow of traffic.

• Monitor and maintain safety security and cleanliness of parking areas / levels and report any vehicles / safety hazards unauthorized personnel or potential security problems to the manager / supervisor.
• Maintain security of vehicles and vehicle keys.
• Communicate parking procedures to guests / visitors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

LI-WD1

We are growing our Cleaning Services and require skilled and competent Site Manager to join the Ecowize Group.

Job Specification

• Manage and coordinate all operational functions on site.
• Delivery a daily Food Safe Facility to customer standards.
• Use information obtained at the site to complete inspections, micros, audits, and customer feedback.
• Managing of site budgets and manage man-hours as per shift schedule.
• Responsible for staff management and resolving HR related matters.
• Coaching and mentoring of staff as well as developing skills.
• Drive Occupational Health and Safety and make recommendations to improve the process.
• Ensure internal audits meet daily requirements.
• Close out any raised non – conformance of micros out of specification and following up on NCR’s.
• Liaise daily with customers.
• Assist with recruitment for the region as the need arises?
• Assist with coordinating training interventions at site level?