162 Hospitality & Tourism jobs in South Africa

Our client based in Franschhoek is looking for an Assistant Hotel Manager to join their team.  The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality of the Hotel by, under the guidance of the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments. You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.RequirementsMinimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry. Diploma in Hospitality Management or Tourism is beneficial.Advanced computer skills including MS Office, including e-mail and internet.Experience with Protel PMS is advantageous.Valid driver's licence.Benefits50% Medical Aid Contribution3% Provident Fund ContributionAnnual Increases and BonusesStaff transport available at a subsidised amount on Franschhoek, Paarl, Stellenbosch and Wellington routesNo live-in accommodation

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
Education and Experience
+ High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years work experience in a similar role.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members.
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
+ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
+ Strives to improve service performance.
+ Collaborates with the Front Office Manager on ways to continually improve departmental service.
+ Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
+ Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
+ Provides services that are above and beyond for customer satisfaction and retention.
+ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
+ Serves as a role model to demonstrate appropriate behaviors.
+ Sets a positive example for guest relations.
+ Displays outstanding hospitality skills.
+ Empowers employees to provide excellent customer service.
+ Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
+ Provides feedback to employees based on observation of service behaviors.
+ Handles guest problems and complaints effectively.
+ Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
+ Implements the customer recognition/service program, communicating and ensuring the process.
+ Ensures compliance with all Front Office policies, standards and procedures.
+ Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Functions in place of the Front Office Manager in his/her absence.
+ Communicates critical information from pre- and post-convention meetings to the Front Office staff.
+ Participates in department meetings.
MANAGEMENT COMPETENCIES
**Leadership**
+ **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
+ **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
+ **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
+ **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
+ **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
+ **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
+ **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
+ **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
+ **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
+ **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ **Business Acumen** - Understands and utilizes business information to manage everyday operations.
+ **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
+ **Computer Skills** - The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Basic trouble shooting skills, for computers, printers and in room guest technologies. Ability to adapt to changing technologies.
+ **Problem Resolution** - Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
+ **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
+ **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ **Writing** - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
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Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Our automotive dealer client based in Cape Town is looking to employ a qualified and experienced VW Technician.



This position will be suited to an experienced person who can inspect, maintain, and repair vehicles. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.

To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high-quality technical expertise to satisfy customers and honour organisational service delivery values.



Position Overview

The responsibilities of a technician include the following tasks:

Carry out diagnostic work and support mechanics as set out by the Foreman.

Carry out fault diagnosis to aid and speed up Vehicle servicing.

Take steps to ensure servicing of Vehicles remain within the targeted percentages of the manufacturers’ time.

Discuss matters with service advisors and customers as required and provide coherent explanations.

Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.

Ensure vehicles are returned to the customer after service in a neat and clean condition.

Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.

Admin functions:

Complete forms and documentation included in the company’s service routine.

Draft and prepare any reports required.

Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)

Ensure effective communication with team members and colleagues across departments, with customers, and service providers.

Participate in marketing campaigns when required for the furtherance of the business.

Any other duties as may reasonably be required.



Qualifications and Experience

Minimum requirement:

Qualified VW Technician

Valid driver’s license



Skills and Personal Attributes

Minimum requirement:

Excellent vehicle diagnostic and fault-finding skills

Work under high pressure

Multi-tasking ability

Job Purpose:
The Assistant Housekeeping Manager supports the Housekeeping Manager in the daily
operations of the housekeeping department to ensure that guest rooms, public areas, and
back-of-house areas are maintained to the required standards of cleanliness and
presentation. He/she assists in supervising, training, and motivating staff while ensuring
efficient and cost-effective operations.

Key Responsibilities:

• Supervise and coordinate daily housekeeping operations, including rooms and laundry.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness standards are maintained.
• Assist in scheduling staff shifts, allocating tasks, and monitoring attendance.
• Support staff training, coaching, and performance management.
• Monitor and maintain inventory levels of linen, cleaning supplies, and equipment.
• Report and follow up on maintenance issues with the relevant department.
• Ensure compliance with health, safety, and hygiene standards.
• Assist in budget control and cost management of supplies and labor.
• Handle guest requests, complaints, and special requirements in a professional manner.
• Conduct regular audits and prepare reports for the Housekeeping Manager.

Qualifications and Experience:

• High school diploma (Grade 12) or equivalent required
• Diploma in Hospitality / Housekeeping Management advantageous.
• Minimum 2–3 years’ experience in a supervisory housekeeping role (hotel, lodge, or similar environment).
• Strong knowledge of cleaning procedures, chemicals, and health & safety requirements.
• Computer literacy (MS Office, PMS such as PAN or similar) advantageous.

Skills and Personal Attributes:

• Strong leadership and people management skills.
• Excellent attention to detail and high standards.
• Good verbal and written communication skills.
• Problem-solving and decision-making ability.
• Well-organized with strong time management skills.
• Reliable, discreet, and guest-focused.

This is an exciting opportunity to join a market leader in the media and sports events management sector!

The successful candidate will be responsible for:

Financial Record Keeping: Capturing all financial transactions, accounts payable and receivable, and bank reconciliations.

Financial Reporting: Preparing management accounts (profit/loss statements and Balance sheet recons).

Budgets: monitor spending and guide departments on spending.

Tax Compliance: Calculation of VAT and submission of VAT returns.

Auditing: Assisting with audit providing information and support to external auditors

System Management: Utilizing financial management systems (Xero) and other software (FNB banking website) for daily operations and reporting.

Criteria:

• Bachelors degree in accounting or finance (BCom or equivalent) is required.
• SAIPA or the globally recognized CPA Professional Certifications advantageous.
• Minimum 5 years of relevant experience in performing the full accounting function up to financial statements.
• Experience in Xero preferred
• MS Excel advanced skills