1,045 IT Help Desk jobs in South Africa
Help Desk Consultant
Posted 4 days ago
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Job Description
We have an opening for a Help Desk Consultant in our Customer Support Department.
If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.
As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.
This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!
Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.
This is a great opportunity to kick start your career at Spinnaker Software.
Help Desk Technician
Posted today
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Job Title:
Helpdesk Support Technician
Location:
Umhlanga, Durban, Kwa-Zulu Natal
Department:
IT
About the Role:
We're looking for a proactive, people centered Helpdesk Support Technician to be the first point of contact for all IT support needs. You'll triage and resolve end user issues, keep our devices healthy and secure, and help us maintain a tidy, well documented IT environment. The role is designed for someone starting their IT career with strong troubleshooting instincts and a willingness to learn.
Key Responsibilities:
- Helpdesk & Triage
Log, prioritise and resolve tickets from Freshdesk; escalate to Tier2/3 when needed; keep users informed and close tickets with clear notes.
- Microsoft 365 (Entra ID/Azure AD) Fundamentals
Create/disable users, assign and adjust licenses, password & MFA resets, basic distribution list/Group management, mailbox configuration.
- Endpoint Setup & Support
Prepare and deploy Windows 10/11 devices, Mobile devices, apply compliance baselines, install approved software, troubleshoot performance and application issues.
- Security Hygiene
Assist with Microsoft Defender alerts, safe links/attachments issues, and basic patching/updates; report suspicious activity promptly.
- Network & Peripheral Basics
Firstline troubleshooting for WiFi, VPN, DNS/DHCP symptoms, printers/scanners, VoIP handsets and meeting rooms.
- Business Apps Support
Provide first line support for internal systems by following SOPs and escalating complex issues to product owners.
- Morning Operational Checks
Run the daily Microsoft Lists checklist during the first hour; log outcomes/notes; notify the IT manager in Teams once all checks are complete.
- Onboarding/Offboarding
Setup accounts, prepare devices, join users to required groups/Teams/SharePoint libraries/Domains; collect and wipe devices on exit.
- Asset & Stock Management
Keep inventory up to date; manage spares/loaners; label and track equipment.
- Planned Maintenance
Participate in occasional afterhours changes, rollouts, or testing windows.
- Access Control
Low level understanding of access control for occasional installations.
- CANCOM related Products
Looking after CANCOM Products from Hardware to software.
What You'll Need (Minimum)
- 1–3 years of IT support experience
- Solid grasp of Windows 10/11, Microsoft 365 apps (Outlook, Teams, OneDrive), and basic PC hardware.
- Solid Grasp of Android Operating systems
- Clear, friendly communication skills (written and verbal) with a customer first mindset.
- Structured troubleshooting approach and good ticket quality.
- Keep tickets clear, complete, up to date.
- Basic understanding of ITIL concepts (incidents, requests, SLAs).
- Driver's licence and ability to visit nearby branches when required.
Nice to Have (Advantageous)
- Exposure to Entra ID/Azure AD, Exchange Online, Microsoft Defender or any AV alternatives.
- CompTIA A+ N+
- Experience with a ticketing system (e.g., Freshdesk, Zendesk, JSM).
- Basic networking fundamentals (IP, DNS, DHCP, VPN).
- Access Control knowledge and hardware experience
Success Indicators (KPIs)
- SLA adherence (first response and resolution times) and CSAT feedback.
- Ticket quality (clear notes, root cause recorded, appropriate categorisation).
- Reduction in repeat incidents through Knowledge Base contributions and user education.
- Reliable completion of daily morning checks and accurate reporting of issues.
- Neat asset records and zero surprise device handovers during onboarding/offboarding.
People Skills & Behaviours (what we're looking for)
- Customer empathy & patience – listens without interrupting, acknowledges impact, stays calm with frustrated users.
- Clear, plain-English communication – explains steps simply, avoids jargon, confirms understanding ("teach-back").
- Ownership & follow-through – takes responsibility, sets realistic ETAs, gives proactive updates until closure.
- Prioritisation & time management – applies impact/urgency, balances the queue, asks for help early.
- Team collaboration – clean handovers, shares fixes in the knowledge base, supports colleagues during spikes.
- Adaptability & learning mindset – picks up new tools quickly, incorporates feedback, documents learnings.
- De-escalation & professionalism – manages tone, offers alternatives, knows when/how to escalate.
- Security awareness – validates identity before changes, handles data discreetly, follows SOPs.
- Documentation discipline – writes concise, useful ticket notes and knowledge base articles.
- Reliability – punctual, consistent with daily checks and SLA commitments.
How to Apply
Interested candidates are invited to submit their CV and a brief cover letter to
Please include "Helpdesk Support Technician" in the subject line.
Help Desk Operator
Posted today
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Job Description
Tsebo Facilities Solutions is currently looking for a Help desk operator to serve as the first point of contact. To ensure swift and accurate resolution or escalate as needed. uphold high service standards contributing to smooth operations and staff satisfaction.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & ResponsibilitiesResponse to calls & Enquiries
- Answer all helpdesk related calls within the agreed SLA time
- Respond and address all email queries as they arise according to client agreed processes and protocols
- Address any walk-in client requests
- Answer calls and take messages when required
- Radio any urgent calls to the cleaning and maintenance teams as received.
Log Calls
- Log calls accurately on the system, ensuring the pertinent details are captured correctly and accurately. Including but not limited to caller details, fault details, location details.
- Ensure the calls are categorised to the correct service type.
- Ensure the calls are prioritised according to the SLA requirements.
- Ensure the calls are assigned to the correct team / subcontractor for action.
- Ensure that all the updates provided by the FM team are captured and the status of the call is updated.
- Follow up on the call list daily to ensure the calls remain in SLA time.
- Close calls when required.
- Question the caller to establish the actual call requirements and ensure the most accurate detail is captured to assist the team to complete the call timorously.
- Log all PPM calls as per the PPM list and ensure these are assigned correctly.
- Familiarise yourself with the safety requirements with specific tasks and ensure the correct documentation is sent with calls which are assigned to ensure compliance.
- Support the Maintenance planner with any work order requirements where required.
Caller Interaction
- Respond to callers within the defined response time.
- Provide feedback on job progress and ensure the caller is kept updated on the progress.
- Escalate any issues as required.
- Handle all enquiries / calls in a polite, friendly and professional manner.
- Handle difficult callers with respect and diplomacy.
- Escalate difficult callers to the relevant Manager when necessary.
- Establish a good working relationship with client and contractors
Reports
- Daily, Weekly, Monthly reports to be generated and distributed as per the report matrix as well as adhoc reports requested by the client and management.
- Client satisfaction reports to be generated. Ensure that 5% of calls logged are surveyed and responses recorded.
- Satisfaction qualification
- Must enjoy working in a rigid time bound environment
- Must be customer focused, and service driven
- Must be friendly
- Positive and motivated attitude (go getter)
- Bilingual
- Helpdesk Operator Experience
- Knowledge of an Accounting Package, Switchboard system, telephone etiquette & MS Packages
- Knowledge of a Helpdesk Package
- Knowledge and understanding of SLA
- High degree of computer literacy (MS Word, Power Point, Excel)
- Excellent Communication Skills and Relationship Management Skills
- Excellent report writing skills
- Customer Service Skills
- Problem solving and Analytical Skills
- Financial and business acumen
- Matric
- Contact Centre/ Customer Service Certificate
- 1 - 2 years experience
- Contact Centre/ Customer Service Certificate
- Experience with Infor EAM V11 an advantage
- Experience with Remedy an advantage
- Catering knowledge advantageous
- Facilities Experience advantageous
Help Desk Support Randburg
Posted 22 days ago
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Job Description
Reference: HC -Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Goodwood Help Desk Technician
Posted 15 days ago
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Job Description
Goodwood Help Desk Technician
Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 – R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday – Friday from 08:00 to 17:00
Qualifications and or Experience:
- More than 2 years' experience with configuring and setting up IT of systems.
- Matric with Mathematics
- L1 LAN Network (Basic)
- L1 Wireless Network (Basic)
- L1 WAN Network (Basic)
- L1 Phones & Printers (Basic)
- L1 Remote support (Basic)
- L1 Office 365 (Basic)
- L1 Active Directory (Basic)
- L1 Microsoft infrastructure skills (Basic)
- L1 Hardware & Software maintenance (Basic).
- Good understanding of Microsoft Environment
- Client interaction experience
- Desktop Support
- Basic Endpoint Security
Job Purpose:
- Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
- Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
- Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
- Excellent Troubleshooting skills with rapid resolution.
- IT Hardware and Software Support.
- Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
- Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
- Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
Implement and follow through IT infrastructure and applications at Head Office. - Ability to take ownership of an ICT problem or project from beginning to completion.
- ICT Infrastructure Monitoring.
- IT Record keeping and documenting.
- Planned change control knowledge.
- Implementation of network, Microsoft and security standards.
- Provide support to Head Office, GW store end users where required.
EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
Register CV on our database:
IT Help Desk Technician
Posted today
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Job Description
Job Description
To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems
Hello Future IT Help Desk Technician II
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
- Solve IT Help Desk user queries and problems
- Provide high level support on complex problem resolution
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
28/08/25
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Help Desk Technician FT
Posted today
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Job Description
My Account
Available Positions >> Help Desk Technician FT (On-Site, No Contract)
Help Desk Technician FT (On-Site, No Contract)
Summary
Title: Help Desk Technician FT (On-Site, No Contract) ID: 3307 Location: Table Mountain Casino Resort Department: Information Technology
More about this job >
Description
Position Summary:
Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems.
This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
Technical Support & Troubleshooting
Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests.
- Diagnose and resolve hardware failures, connectivity issues, and performance degradation.
- Administer user accounts, access controls, and permissions within Active Directory and other IT systems.
- Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions.
- Escalate complex or high-priority issues to senior technicians or specialized IT staff.
- Support casino administrative systems, point-of-sale (POS) terminals, and internal applications.
Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems.
User Assistance & Training
Provide technical support via phone, email, radio, and in-person interactions.
- Assist employees with software usage, system navigation, and troubleshooting procedures.
- Educate staff on IT security best practices to safeguard sensitive casino data.
Document common technical issues and resolutions to improve response efficiency.
System Maintenance & Compliance
Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities.
- Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies.
Protect confidential information and enforce cybersecurity measures in line with industry regulations.
Professional Development & Collaboration
Stay current on emerging technologies, industry trends, and security protocols.
- Work collaboratively with IT team members and other departments to support casino operations.
- Participate in regular team meetings, training sessions, and professional development opportunities.
Direct Reports:
None.
Access to Sensitive Areas:
All areas when accompanied by authorized personnel and/or security.
Signatory Authority:
None.
Minimum Qualifications
High School Diploma or GED – Associates degree preferred. 1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience. CompTIA A+, Network+, ITIL v4, and Microsoft 365 certifications are preferred. Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities are required. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge, Skills And Abilities
- Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications.
- Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration.
- Familiarity with Microsoft certification standards and best practices for IT support.
- Strong troubleshooting and problem-solving abilities for hardware, software, and network issues.
- Proficiency in word processing, spreadsheets, and database applications in a Windows environment.
- Ability to prepare, review, and analyze technical documentation and operational reports.
- Assess technology needs and ensure system performance meets operational requirements.
- Implement, test, and maintain network systems and software applications.
- Work independently, manage time effectively, and meet strict deadlines.
- Maintain confidentiality and uphold casino IT security policies.
- Communicate clearly and professionally, both verbally and in writing.
- Build and maintain positive working relationships across diverse teams and cultural backgrounds
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.
Work Environment
While performing the duties of this position, the work environment is occasionally noisy and the employee will work indoors. Additionally, the employee may be exposed to cigarette smoke
Must be able to work Nights, Weekends, and Holidays
Apply Now
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Help desk support randburg
Posted 1 day ago
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It Help Desk Technician Remote
Posted 21 days ago
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- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
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Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
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#J-18808-LjbffrIt Help Desk Technician Remote
Posted 21 days ago
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Job Description
We found 114 jobs for selected criteria:
- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
Where should we email your jobs?
Please enter a valid email address
Did you mean:
By clicking above you agree to the PNet Terms of Use .Read our full Data Protection Policy here .You may unsubscribe at any time from PNet emails and services.
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Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteriaPlease enter a valid email address
Did you mean:
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