293 User Support jobs in South Africa
Help Desk Support Randburg
Posted 14 days ago
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Job Description
Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Help desk support randburg
Posted today
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Consultant, Executive End User Support
Posted 12 days ago
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Job Description
Location: ZA, GP, Johannesburg, Simmonds Street
Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.
Qualifications- A Degree in Information Technology
- 5-7 years solid experience in advanced support role within large/medium size organisation. Experience in AD Account Management and the Service Desk within large/medium size organisation.
Consultant, Executive End User Support
Posted today
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Job Description
Location: ZA, GP, Johannesburg, Simmonds Street
Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.
Qualifications- A Degree in Information Technology
- 5-7 years solid experience in advanced support role within large/medium size organisation. Experience in AD Account Management and the Service Desk within large/medium size organisation.
Consultant, executive end user support
Posted today
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Consultant, executive end user support
Posted today
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ERP/CRM Administrator & IT User Support Specialist
Posted 4 days ago
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Job Description
- ERP (Odoo) Support
- Assist with Odoo ERP setup, user onboarding, and training.
- Provide first-line support to staff on Odoo modules (Sales, Finance, Projects, etc.).
- Log and escalate system issues to senior IT/ERP consultants.
- IT Support
- Provide junior-level support for PCs, printers, and network connectivity.
- Assist with user account setup and access rights (MS Office 365, Odoo, email).
- Troubleshoot basic hardware/software issues.
- General Tech & Admin
- Document common support issues and resolutions.
- Assist with data capturing, reporting, and system updates.
- Support users with MS Office 365 applications (Outlook, Excel, Teams, SharePoint).
- Matric (Grade 12) IT/Business-related diploma or certificate is an advantage.
- 12 years experience in IT support, helpdesk, or ERP/CRM administration (advantageous).
- Strong computer literacy, especially MS Office 365 .
- Interest in learning ERP systems (Odoo training provided).
- Good problem-solving skills and attention to detail.
- Strong communication and teamwork abilities.
- Exposure to a leading ERP system (Odoo).
- Growth opportunity into ERP administration, IT support, or business systems.
- Friendly and supportive team environment.
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User Tech Support
Posted 22 days ago
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Roles and Responsibilities
Requirements: Matric No qualification required Experience with tech support for ERP/SAP etc. (Not specific on system but need experience with User Tech Support.)
Employment Details
Employment Type:
Permanent Employment
Industry:
Technology Companies
Work space preference:
Hybrid (Home & Onsite)
Ideal work province:
Gauteng
Ideal work city:
Pretoria
Salary bracket:
R 1000 - 2000
Drivers License:
CODE B (Car)
Own car needed:
Yes
Help Desk Consultant
Posted 13 days ago
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Job Description
We have an opening for a Help Desk Consultant in our Customer Support Department.
If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.
As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.
This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!
Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.
This is a great opportunity to kick start your career at Spinnaker Software.
Help desk consultant
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