259 User Support jobs in South Africa

Why do we need you?

• Installation of Hardware and Software as per Group standard and Installation of third party software
• Troubleshoot hardware and software incidents
• Mobile device set up and support
• Creation of User ID's / Network and Email accounts
• Basic Troubleshooting of Network
• Sharepoint/OneDrive Support
• Basic End User Training
• Daily call and user management to ensure the end user receives great customer service

Is this job for you?

This job is ideal for a candidate with an A+ or other relevant IT qualification with a ITILV4 Foundation Qualification. Min of 5 years experience in supporting Windows based operating systems at least 3 years experience with Windows 10 & 11. Your exposure in supporting a large team, training end users and other parts of africa will set you apart.

Legal Statement

"We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices".

Job Reference: SOA00510

Description
Responsible for providing level 1 IT end user support to the employees of BankservAfrica. This entails the provision of technical assistance and support to users within an organisation. This includes resolving issues related to hardware, software, networks, and other IT systems. This role will troubleshoot problems, install and configure software and hardware, maintain IT infrastructure, and provide training and guidance to users. The End User Support Technician plays a crucial role in ensuring the smooth operation of IT systems and helping users effectively utilise technology to meet their needs.

You will engage with the following stakeholders:

• Directors
• Exco
• Employees
• Production focused support teams
• Operations centre

Your key responsibilities include:

• Technology Support
• Provide proficient support and root cause resolution in the following common areas:
• Installation & configuration of a company's computer hardware operating systems and applications.
• Upgrade systems with new releases and models
• Maintenance and monitoring of computer networks and systems.
• Performing electrical safety checks on the company's computer equipment.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Support services such as printing, anti-virus, backups as well as desktop and laptop hardware and software support
• Ensure all issues are properly logged
• Talk users through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Prioritize and manage several open issues at one time
• Follow up with users to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals

Professionalism

• Perform the tasks assigned to you in an expedient manner aligned with the corporate value system.
• Provide prompt and accurate feedback to customer
• Assist with tasks assigned to your team members so as to foster team growth

Qualifications / Knowledge

• Matric certification
• Degree or Diploma
• Comptia A+ & N+
• ITIL V3 or V4
• Microsoft Windows Administrator certification
• Microsoft Office suite

Experience

• Min of 2 to 4 years IT Support or helpdesk experience or similar
• VOIP experience
• M365 adminstration
• ITSEC Ops exposure
• Exposure to the AWS cloud platform, preferably AWS Work Spaces

Skills

• Conflict management and resolution
• Time Management
• Root cause analyst
• Good written and verbal communication.
• Excellent Interpersonal Skills

Summary

Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.

Duties & Responsibilities

• Serve as the primary contact for Windows desktop issues
• Provide end-user technical support and troubleshooting
• Assist with administration and support of Windows Servers
• Monitor system alerts and respond according to established protocols
• Handle escalated service desk requests requiring advanced troubleshooting
• Support onboarding of new users (accounts, access, setup)
• Deliver network support across LAN/WAN environments
• Install and maintain network hardware
• Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

• Prior experience working for a Managed Services Provider (MSP) is required
• Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
• Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
• Familiarity with Professional Services Automation (PSA) / ticketing systems , such as Autotask
• Exposure to firewall and network administration (SonicWall, Meraki)
• Strong troubleshooting background across networks, servers, and workstations
• Experienced in Cloud-based environments
• Excellent customer service skills with a professional and courteous approach
• Strong written and verbal communication skills, including group presentation experience
• Dependable, with a consistent work ethic
• Eagerness to learn and expand technical expertise

Senior End-User Support Engineer

Location:
Onsite/Cape Town office

Shift pattern
8 hour shifts. Monday to Friday between 7am and 7pm (rota-based)

KEY ACCOUNTABILITIES / ROLE PURPOSE

The Senior End-User Support Engineer provides advanced support to end users and acts as an escalation point for the Service Desk team, bridging day-to-day service desk operations and infrastructure-level support. The role combines strong customer-facing skills with technical expertise across Microsoft and end-user compute platforms.

You will resolve complex incidents, support new starter provisioning, perform device and application deployments, and contribute to knowledge sharing and service improvements.

MAIN DUTIES AND RESPONSIBILITES

• Act as a point of escalation for the Service Desk for complex end user issues.
• Provide remote advanced support for desktops, laptops, smartphones, and tablets and application investigations (SCCM/Intune).
• Administer Microsoft 365, Exchange Online, Active Directory/Entra ID, and basic networking troubleshooting.
• Assist with incident, request, and problem management via ITSM tooling, ensuring SLAs are met.
• Contribute to proactive monitoring and patching activities to prevent incidents.
• Participate in continuous service improvement initiatives, including updating knowledge base articles.
• Deliver excellent customer service, acting as a role model for junior engineers.
• Support training for junior engineers
• Support shift left activities

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE

• Previous experience in a Service Desk / 2nd line
• Proficient in MS Office Suite, 2013, 2016, 0365 and Microsoft 365 administration.
• Active Directory user/admin tasks, Exchange Online management.
• Experience with SCCM or Intune for device management and application deployment.
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent communication skills and customer-first attitude.
• Required to apply for DBS clearance.

DESIRED KNOWLEDGE, SKILLS & EXPERIENCE

• Exposure to Citrix/AVD environments.
• PowerShell scripting skills.
• Knowledge of VPN and remote access solutions.
• ITIL Foundation v3/v4 certification.
• Experience working in a Managed Service Provider environment.
• Must be able to contribute to individual, team and company targets and objectives
• Must be conscientious with an attention to detail
• Preferred experience using a Ticket Management Software, creating/updating & logging tickets
• ITIL Foundation Certified

KEY COMPETENCIES REQUIRE FOR ROLE

• Adaptable
  – able to adjust approach quickly in a fast-paced environment, with proven ability to prioritise, plan, and stay productive under changing demands.
• An Influencer
  – drive best practice behaviours and results in others, acting as a role model for the Service Desk and promoting a culture of customer obsession.
• Commercially
  Focused
  – understand the balance between excellent service delivery and efficiency, ensuring customer satisfaction without compromising productivity or cost-effectiveness.
• Collaborative
  – break down silos by working openly with colleagues across teams, sharing knowledge and building strong connections to improve overall service.
• A
  Listener
  – actively listen to customers and colleagues, identifying opportunities to enhance the user experience and improve processes.
• Creative
  – apply flexible thinking when solving technical problems; sometimes following process is best, but sometimes a new approach is needed.
• Empathetic
  – appreciate both the customer's perspective and Ultima's business priorities and find the middle ground to deliver positive outcomes for both.
• Challenging
  – know when to question assumptions or processes, to improve processes and procedures
• Passionate
  – about delivering quality support, building strong customer relationships, and contributing to the success of your team and the wider business.

Our Commitment to You

We're proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.

Not sure you meet every single requirement?

People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we're committed to building a diverse and inclusive workplace, so even if your experience doesn't align perfectly, we encourage you to apply. You might be exactly who we're looking for.

Apply now, or reach out to our Talent team if you have any questions. We're always happy to chat about how we can make work, work for you.

Location: ZA, GP, Johannesburg, Simmonds Street

Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.

• A Degree in Information Technology

• 5-7 years solid experience in advanced support role within large/medium size organisation. Experience in AD Account Management and the Service Desk within large/medium size organisation.

About This Job
We are seeking a passionate
User IT Support Specialist L2
to join our dynamic, remote team. You'll play a vital role in enabling and unblocking our customer growth by delivering seamless, secure, and efficient IT support, troubleshooting technical issues, providing assistance, and ensuring smooth system operations.

Key Responsibilities

• Ticket Resolution: Proactively handle tickets and issues from the queue, diagnosing and resolving customer problems via ticketing systems, email, Slack, or phone/video calls. Support onboardings and offboardings, escalating tickets as needed.
• Ticket Expectations: Achieve at least six billable hours per day.
• Software Support: Provide primary support for requested software apps (e.g., productivity tools, cloud services), escalating when necessary.
• Collaboration & Escalation: Work with the engineering team to resolve advanced issues.
• Communication: Interact with customers clearly and promptly, respecting their communication preferences for a smooth support experience.
• Documentation: Follow our procedures for documentation, access, and ticket management, contributing to and improving the internal knowledge base.
• Business Impact: Deliver high-quality service with a minimum of six billable hours per day on average and a 4.8+ CSAT score.
• Technical Proficiency: Handle password/MFA resets, onboarding/offboarding support, and troubleshoot PC/Mac issues, escalating as needed.
• Essentials Training: Complete training and periodically provide feedback to management on recurrent issues, efficiency tools, or needed resources.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Certifications are a plus.

Language Proficiency

• Fluent in English.

Why Join Us?

If you're passionate about technology and dedicated to providing top-notch IT support, we'd love to hear from you. Apply now to join our team and help our customers thrive in the digital age.

Company Description

Cloud Integration Services assists medium to large business enterprises by actively providing IT support, services, and solutions. The goal is to optimize IT infrastructure to be more cost-effective, secure, and reliable. We focus on enhancing IT efficiency and ensuring robust performance. Our services are tailored to meet the specific needs of each client, ensuring they achieve operational success.

Role Description

This is a full-time on-site role based in
Milnerton Cape Town ONLY
. The Help Desk Coordinator will be responsible for providing technical support, managing help desk requests, troubleshooting issues, and ensuring effective communication with clients and team members. The role involves analyzing problems to provide timely solutions and maintaining a high level of customer satisfaction.

Qualifications

• Experience in a helpdesk or IT support role (1–3 years typically)
• Technical Support, Help Desk Support, and Troubleshooting skills
• Strong Communication and Analytical Skills
• Proficiency in managing helpdesk software and tools
• Excellent problem-solving abilities
• Ability to work efficiently in a team-oriented environment
• Relevant certifications or experience in IT support is a plus
• Ability to work on Sage platform for quoting.
• Must be able to work standby hours when needed.
• Problem-solving mindset and attention to detail

Please apply via Linkedin.

Should you not receive a response within 2 weeks of your application, kindly take it as you were unsuccessful.

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Adaptability
• Good communication skills (verbal and written)
• Customer focus
• Decision making
• Information monitoring
• Planning and organising
• Analytical
• Attention to detail
• Problem solving skills

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a
vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.