161 Quality Control Analyst jobs in South Africa

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

Job Description
Key Performance Areas:

• Finacial and Administrative functions
• Quality Management
• Customer Relations
• Operational (Transfusion Medicine, Haematology, Chemistry and Critical and / or Raw Materials

Competencies

• Analytical Thinking
• Excellence Orientation
• Customer Service Orientation
• Technical Professional Competence
• Practical Execution Management and Project Management
• Judgement and Decision Making
• Personal Development
• Knowledge Sharing
• Process Engineering/Systems Competence
• Problem Solving
• Self Management
• Teamwork
• Computer Literacy
• Planning, Organising and Monitoring
• Ethical Behaviour
• SAP/Meditech Skills
• Resilient and Stress Management
• QC and Audit
• Communication
• Legislative Literacy

Education
Minimum requirements

• HPCSA Registered Medical Technician in either /Clinical Pathology / Immunohaematology

Experience

• 2 years' experience in Blood Transfusion or Clinical pathology environment

Other (knowledge And Skills)

• N/A

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

Minimum Requirements:

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years' experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

Skills Required:

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

For more information please contact:

Ergasia Placements

About Us

Brilliant Professional Services is a Professional Services Firm based in Umhlanga. We specialize in supporting professional services firms and highly regulated businesses based in the United Kingdom to manage risk and compliance, optimize profitability, and enhance customer experiences. With an excellent track record of working with brands in the UK and Europe, we offer legal and accountancy talent, client service, complaints management, and remediation services in regulated markets.

We are seeking a detail-oriented and customer-focused Regulatory Compliance Consultant to join our team. In this role, you will be responsible for verifying sales transactions, ensuring accuracy and compliance with company policies, and delivering an exceptional customer experience. Your ability to communicate clearly and professionally will be crucial in confirming order details, addressing customer inquiries, and preventing fraudulent transactions.

• Ensure that all sales comply with the company policies, compliance standards, and quality assurance guidelines.
• Confirm customer orders, pricing, and payment details to prevent errors or fraudulent activity.
• Address customer concerns, clarify product or service details, and provide necessary support.
• Document verification outcomes and maintain accurate records of transactions and client’s personal information.
• Collaborate with the sales team to resolve discrepancies and improve processes and customer experience.
• Report suspicious or unauthorized transactions to the appropriate department for further investigation.

• Previous experience in regulatory compliance, customer experience, or a related field preferred.
• Strong communication and interpersonal skills.
• Attention to detail and ability to identify discrepancies.
• Proficiency in using CRM software and data entry systems.
• Ability to handle confidential customer information with discretion.
• Problem-solving skills and a proactive approach to resolving issues.

Implement the compliance strategy aligned to the compliance monitoring plan to assist the client business in honouring their responsibility to comply with applicable regulatory requirements through directing the compliance function through identification, assessing, managing, monitoring and report on regulatory compliance risks facing the organisation.

This position shall further provide assurance that company policies and procedures are being complied with and that the organisation meets the regulatory and company's own standards and ensure that compliance support is aligned to business strategy.

Prudential Authority Specific Responsibilities:

• Ensure compliance with regulations issued by the Prudential Authority.

• Stay abreast of Prudential Authority directives and guidelines relating to non-life insurers.

• Monitor compliance with Prudential Authority requirements.

• Prepare and submit Prudential Authority notifications, applications and reports.

• Provide guidance to business and assist with implementation of compliance policies and projects.

• Drafting and compiling regulatory submissions.

Qualifications:

• LLB, Legal or Compliance qualification.

• Successfully passed the Key Individual Regulatory Examination 1 as required by the FSCA for Licensed Compliance Officers

• Phase I Approved - Category I FAIS Licensed Compliance Officer would be advantageous

• Post Graduate Diploma in Compliance Management would be advantageous

• Risk Qualifications will also be an advantage

Experience:

• At least 5 years' Compliance experience in the financial services industry

• 2nd line compliance experience

• In depth knowledge of legislation relating to non-life insurers, including Financial Sector Regulation Act.

• On-site meetings and engagements with Regulators.

Experience that will be advantageous:

• Combined assurance planning and execution

• 1st line compliance experience

Regulatory Complaints Handling

Job Type: Full-time

Pay: R67 000,00 - R70 000,00 per month

Application Question(s):

• Are you a registered compliance officer with the FSCA
• Have you dealt with Regulatory authorities and for how many years
• Do you have a LLB

Work Location: In person

Business Unit: Discovery Bank

Function: Banking

Date: 16 Sept 2025

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that's safe and nurturing.

Job Purpose

The Regulatory Compliance Specialist develops, implements and oversees the regulatory compliance strategies of the bank. Assists in the establishment of an effective compliance function, framework and core processes for the bank.

Areas of responsibility may include but not limited to

• Provide Compliance advice and guidance to business and key stakeholders
• Initiates and assists in the development of key compliance policies and standard operating procedures
• Ensures that these policies and procedures are consistent with the approvals of various boards
• Identifies and assists with training and educational needs regarding compliance practices and make recommendations and develop training content
• Ensures compliance with industry regulatory standards
• Implements core Compliance principles, frameworks, processes, systems and platforms
• Implements Compliance Risk Management Framework, reviews Regulatory Universe and implementation of the Compliance Risk Management Plans and control gap analysis.
• Compiles and assists with compliance reports for Management and relevant Bank committees.
• Assists with Regulator and Audit reviews and oversee compliance actions.
• Assist with Regulatory Change and commentary processes in Discovery Bank.
• Register and maintain breaches and incidents.

Skills

Required:

• Have an understanding of and an ability to implement Compliance governance
• Have an understanding of the legislative and regulatory requirements impacting the South African Banking Sector
• Have detailed knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB, FSCA and NCR) specifically, but not limited to, the Banks Act, FAIS, NCA, CPA and Conduct Standards for Banks.

Preferred:

• Microsoft word, excel and power point.

Qualifications

Required:

• A Legal degree, a Bachelors degree and or a compliance qualification
• Have an understanding of the core principles of an effective Compliance function.

Work Experience

Required:

• At least 5 years Compliance experience in the financial services industry.

Preferred:

• Retail Banking experience advantageous

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Job Description:

• Guide and advise Business and management on Compliance requirements (POPI, FAIS, TCF, FIC Act, FATCA, CRS, EXCON Regs, Conduct Standards).
• Updating of Policy & Procedure Manuals due to regulatory and operational changes in terms of key legislation affecting the Bank.
• Conduct compliance training as per the compliance training plan. Update training manuals in line with regulatory changes and policy requirements.
• Assist in compiling a compliance monitoring plan and reporting against plan.
• Assist in compiling an annual Compliance Activity Plan for approval by the BoD.
• Assist in reviewing the Legislative Risk Matrix on an annual basis and submit to the BoD.
• Conduct compliance monitoring and testing, including providing recommendations and actions plans
• Develop and update Compliance Risk Management Plans.
• Assist in submitting FATCA and CRS reports to the SARS including implementation of new reporting requirements.
• Assist in managing and overseeing the REKYC and Enhanced Due Diligence (EDD) processes
• Assist in preparing and submitting all required reports to Group and Audit Committee on a quarterly basis.
• Regularly review the Compliance Monitor's functioning, quality of commentary and timeliness of clearing, including conducting investigations and filing of reports where required.
• Assist in providing guidance on new product & delivery channel development.
• Assist in filing of regulatory reports to the respective regulators

Experience and qualifications:

• 5-7 years' experience in a compliance and regulatory position in a bank
• LLB qualification/or similar and other compliance related courses/qualifications
• In-depth knowledge of FIC Act, POPI, FAIS, GDPR, EXCON Regulations, Conduct Standards and other applicable legislation impacting Banks

A position has become available for a Senior Regulatory Compliance Manager based in Durban.

Job Purpose

Provide advice, guidance, recommendations on the adherence of regulatory compliance practices in client facing divisions ensuring compliance regulatory risks are identified, assessed, and reported on for the Group.

Job Responsibilities

1. Identify and manage all Regulatory requirements of the Group.
2. Manage the completion of all commentary and/or impact assessments requests from various Regulatory Bodies including the Prudential Authority, Financial Intelligence Centre, National Credit Regulator, and Information Regulator.
3. Provide expert guidance and recommendations to ensure adherence to multiple laws and regulations regulating the affairs of the Group.
4. Demonstrate in-depth understanding of key legislation such as the NCA, FAIS Act, POPIA, FIC, and other applicable laws (including subordinate legislation) that impact the Group.
5. Conduct compliance regulatory training, keeping Compliance and all internal stakeholders (1st line) informed and updated on regulatory changes and policy requirements.
6. Build and maintain trusted relationships with internal stakeholders by establishing effective partnerships to identify and manage compliance regulatory risks.
7. Develop and maintain a clear understanding of the scope and nature of the business conducted by 1st line (business acumen).
8. Develop a solid understanding of all high-risk legislation that applies to the Group.
9. Keep abreast of all regulatory developments/changes that may potentially impact the Group and engage with all relevant stakeholders on a timely basis to ensure business readiness and ongoing compliance risk management.
10. Contribute to the creation of a compliance culture and compliance awareness in the division by becoming a trusted advisor.
11. Execute on all Regulatory Compliance projects (end-to-end) within set timelines.
12. Provide advice, guidance, and recommendations on whether regulatory compliance requirements are met.
13. Ensure accurate and timely reporting on any non-compliance, the management of compliance risks, and the state of compliance in the division.
14. Provide advice, guidance, and recommendations to stakeholders on the state of regulatory compliance by reporting on how key risks are being managed, highlighting areas that require immediate attention, and recommending corrective action to stakeholders.
15. Present potential compliance regulatory findings to stakeholders through formal engagement. Take an active part in all Regulatory Compliance governance.
16. Assist in filing regulatory reports to the respective regulators, keeping the Group in good standing with regulatory bodies.

Qualifications:

• LLB Degree
• Admitted Attorney
• Member of the Compliance Institute of SA
• RE5 Accredited: Advantageous
• 5-7 years’ experience in a regulatory compliance position, 3 of which must have been in a managerial role - preferably in financial services.

Salary market related for a senior position.