9 Quality Control Supervisor jobs in Durban

We are hiring!

At Sappi, we are a leading global provider with a reputation for delivering high-quality sustainable Woodfibre products and solutions for the global markets. We lead through our values centred around safety, integrity, courage, making smart decisions which we execute with speed. We are seeking unique people who believe in fostering a diverse and inclusive and safe environment.

We’re on the lookout for an experienced Senior Quality Control System Engineer to oversee and maintain the Quality Control Systems (QCS), Headbox Control Systems, Calendar Control Systems, CD and MD Control Systems for Sappi Mills in compliance with engineering standards whilst implementing best practices, optimize processes, and benchmark against international operations for continuous improvement.

As a Senior Quality Control System Engineer , you will be responsible to:

• Develop QCS maintenance best practice systems, schedules, resource allocation, and budgets to meet production and QCS performance targets, aligning with the regional maintenance strategy and international standards.
• Provide input into determining production targets, including shrinkage, standard deviation, and final product quality, benchmarking against international practices for competitiveness.

• Maintain effective communication of Data and BUS Links between QCS, Distributive Control Systems (DCS), and Programmable Logical Systems (PLC) based on international standards.

• Prioritize and motivate capital expenditure projects for new equipment, technology, or upgrades, ensuring alignment with international best practices.
• Review the performance of all control loops and make improvements as necessary, benchmarking against international benchmarks on a continuous basis
• Maintain a safe working environment for the QCS Engineering team, adhering to the Sappi SHEQ system and international safety standards.
• Monitor compliance with ISO Standards, benchmarking against global quality standards for continuous improvement.
• Coordinate QCS duties and standby duties on all Sappi sites, prioritizing based on the nature of the breakdown and benchmarking against international response times.
• Manage QCS Department T&A, incorporating best practices for efficient workforce management

What are we looking for?

• Recognized Engineering Degree or Diploma (NQF7) e.g., BSc/B Tech/NHD Elect Eng. (LC).
• Minimum 10 years’ experience with Quality Control System Engineering and at least 5 years supervisory experience
• DCS, PLC, and IT experience essential.
• Minimum 10 yearsexperience within Pulp and Paper industry
• Extensive knowledge of Network Platform software and hardware, Smart Platform software and hardware

What’s in it for you?

• Opportunity to work within a global organisation that continues to thrive in a rapidly changing world even after 80 years of existence
• learning and development programmes to fast-track your career within Sappi
• Opportunities to travel (dependent on upon the role)
• Market leading leave benefits
• Employee wellbeing benefits

#J-18808-Ljbffr

We are hiring! At Sappi, we are a leading global provider with a reputation for delivering high-quality sustainable Woodfibre products and solutions for the global markets. We lead through our values centred around safety, integrity, courage, making smart decisions which we execute with speed. We are seeking unique people who believe in fostering a diverse and inclusive and safe environment. We’re on the lookout for an experienced Senior Quality Control System Engineer to oversee and maintain the Quality Control Systems (QCS), Headbox Control Systems, Calendar Control Systems, CD and MD Control Systems for Sappi Mills in compliance with engineering standards whilst implementing best practices, optimize processes, and benchmark against international operations for continuous improvement. As a Senior Quality Control System Engineer , you will be responsible to: Develop QCS maintenance best practice systems, schedules, resource allocation, and budgets to meet production and QCS performance targets, aligning with the regional maintenance strategy and international standards. Provide input into determining production targets, including shrinkage, standard deviation, and final product quality, benchmarking against international practices for competitiveness. Maintain effective communication of Data and BUS Links between QCS, Distributive Control Systems (DCS), and Programmable Logical Systems (PLC) based on international standards. Prioritize and motivate capital expenditure projects for new equipment, technology, or upgrades, ensuring alignment with international best practices. Review the performance of all control loops and make improvements as necessary, benchmarking against international benchmarks on a continuous basis Maintain a safe working environment for the QCS Engineering team, adhering to the Sappi SHEQ system and international safety standards. Monitor compliance with ISO Standards, benchmarking against global quality standards for continuous improvement. Coordinate QCS duties and standby duties on all Sappi sites, prioritizing based on the nature of the breakdown and benchmarking against international response times. Manage QCS Department T&A, incorporating best practices for efficient workforce management What are we looking for? Recognized Engineering Degree or Diploma (NQF7) e.g., BSc/B Tech/NHD Elect Eng. (LC). Minimum 10 years’ experience with Quality Control System Engineering and at least 5 years supervisory experience DCS, PLC, and IT experience essential. Minimum 10 yearsexperience within Pulp and Paper industry Extensive knowledge of Network Platform software and hardware, Smart Platform software and hardware What’s in it for you? Opportunity to work within a global organisation that continues to thrive in a rapidly changing world even after 80 years of existence learning and development programmes to fast-track your career within Sappi Opportunities to travel (dependent on upon the role) Market leading leave benefits Employee wellbeing benefits #J-18808-Ljbffr

MINIMUM QUALIFICATION
Relevant Diploma in Quality, Manufacturing, Engineering, and related fields
ISO certification

PREFERRED QUALIFICATION
Relevant bachelor’s degree in quality, Manufacturing, Engineering and related fields

EXPERIENCE
At least 5 years relevant Quality Assurance & Quality Control experience in a Quality Supervisory role in Automotive or Manufacturing

TECHNICAL PRE-REQUISITE

Quality Control and Quality Assurance :Understanding of QMS is critical
Reads and Interprets Quality specification data with un understanding of company policies and internal controls
Collects and researches data, designs workflows and procedures.
Proficient in.Auto CAD, Poly Works Faro programs
Ability to analyse data and make data driven decisions.
Must fully understand the requirements of the product/material.
In depth understanding if quality control procedures/systems and relevant legal standards
Good working knowledge of data analysis/statistical methods
Familiar with safety protocols and regulatory requirements in a manufacturing environment,
Strong flair for Quality Administration and Reporting
Employee and Industrial Relations knowledge
Participate and manage in projects where required.
Basic business and financial acumen
Knowledge of Microsoft applications, with intermediate Excel
Working Knowledge of Safety
Quality certification ISO 9001. ISO14001,ITAF 16949

ESSENTIAL DUTIES AND RESPONSIBILITIES

Overseeing all quality aspects and ensure all products conforms to the applicable approved standards and specifications.
Champion the implementation and monitoring of ITAF and make recommendations.
Investigate and resolve Quality Non- conformances.
Investigate and resolve customer quality complaints.
Investigate internal and external non- conformances and ensure countermeasures are put in place
Monitoring and address 4M Changes (Man, M/C, Method and Material) with all relevant parties
Analyse all defects and take the necessary remedial action
Analyse data to identify areas of improvement in the Production process
Conduct process and system audits and resolve findings/discrepancies.
Act as a customer representative and customer support contact

Actively participate in maintaining ISO certification
Monthly Reporting of quality metrics and updating of various quality documents, including test plans and protocols
Oversees the documentation of data obtained during all quality activities consistent with company policies and procedures
Ensures that all equipment is calibrated timeously and maintain calibration register/schedule
Maintain customer KPI reporting.
Monitor adherence to production requirements.
Implements standards, procedures and processes to meet the required quality standards.
Develops, maintains and ensures adherence to standard operating procedures and work instructions
Develop and implement continuous improvement initiatives to improve efficiency, customer service and cost savings.
Conduct quality training
Implementation of Health and Safety Standards
Supervise employees, coordinate the scheduling of work tasks and ensures adherence to quality and safety standards.
Ensures compliance with all applicable laws and regulations.

The Draught and Coffee Quality Supervisor will manage and oversee the technical operations related to draught, and coffee. The ideal candidate will be responsible for ensuring high-quality service delivery, adherence to company policies, and maintaining excellent customer satisfaction.

JOB SPECIFICATION :

• The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and / or responsibilities that could be reasonably expected for the position may be required.

Technical Operations Supervisor :

• Oversee and manage the draught and coffee operations.
• Develop and implement schedules for technicians.
• Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards.
• Ensure quality standards are maintained in line with company policies.
• Investigate and resolve car stock discrepancies.
• Conduct regular audits of car stock and tools.
• Roll out and ensure compliance with processes and procedures.

Customer Service :

• Attend to customer queries and resolve them promptly.
• Update customers on the status of their callouts and any flagged issues.
• Conduct quality surveys in trade and deal directly with trade brewers.
• Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.
• Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively.

Team Supervision :

• Hire, supervise, and evaluate technical staff.
• Provide continuous training and development for staff.
• Create and maintain standby schedules for all areas.
• Sign off on technician incentives.
• Conduct performance and development reviews.
• Build and maintain team morale.
• Conduct disciplinary investigations and manage discipline processes for field staff.
• Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work.

Operational Efficiency :

• Submit stock requests to the warehouse to ensure timely readiness for technicians.
• Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims.
• Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior.
• Manage leave tracker for field staff (annual, sick, family responsibility, etc).

Ensure correct system rates are applied to maintain budgets set for kilometers per call.

Check callouts and reports to monitor duplicated and reworked activities.

Review and authorize all private kilometers travelled by the field teams.

Reporting :

• Produce ad hoc reports for managers and directors as needed.
• Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning.
• Manage labor costs through increased productivity and efficient planning; ensure labor targets are met.

Compliance and Quality Management :

• Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups.
• Conduct trade quality audits and implement corrective actions.
• Ensure that all sanitation, upgrades, installations, and event setups are done per standards.

Project Management :

• Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with other departments and stakeholders to ensure seamless project delivery.
• Health and Safety
• Ensure all health and safety protocols are followed by the technical team.
• Conduct risk assessments and implement measures to mitigate potential hazards.
• Available for escalations after hours and on weekends.
• Attend customer meetings as requested.
• Prep meeting minutes to ensure technicians are aligned with processes and procedures.
• Manage and oversee new project requests from customers in line with deliverable timelines.
• Escalate HR and IR-related items to the HR department when needed.
• Perform management standby duties, including opening and closing offices.

Working conditions : Office based, and extensive travelling will be required from time to time.

Note :

Management and / or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner.

Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company.

PERSON SPECIFICATION

Qualifications & Experience :

1. Grade 12

2. Degree or diploma in a relevant technical field or equivalent experience.

3. 4 to 5 years proven experience in a similar role.

Skills & Knowledge Required :

1. Proven experience in operations management, particularly in technical services.

2. Strong leadership and team management skills.

3. Excellent customer service and communication skills.

4. Ability to manage budgets and develop strategic plans.

5. Proficiency in using relevant software and applications for scheduling and reporting.

6. Strong problem-solving and decision-making abilities.

7. Knowledge of quality standards and compliance requirements.

Personal Attributes :

• Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organization and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience.
• Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience.
• Leading Others - The ability to lead, motivate and empower others to reach organizational goals and to inspire others to work towards a desired future state.
• Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace.
• Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others.
• Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively.
• Business Acumen - The ability to understand the key business issues and relevant external factors impacting on the success of the organization.
• Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action.
• Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable.
• Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance.
• Persuasiveness - The ability to communicate in a convincing manner and to influence people.
• Planning, Organizing & Controlling - The ability to establish courses of action for self and / or others to ensure the efficient completion and control of work.
• Task Structuring - Plans, prioritizes and structures own work, seeks closure, achieves own objectives and manages own time.
• Analytical Thinking - The ability to identify causal relationships or use inference chains to break a large problem into manageable pieces in a systematic manner.
• Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning.
• Decision Making - The ability to arrive at sound conclusions and / or decisions.
• Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof.
• Adaptability - The ability to maintain effectiveness when changes in the work environment take place.
• Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity.
• Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges.

JOB SPECIFICATION :

• The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and / or responsibilities that could be reasonably expected for the position may be required.

Technical Operations Supervisor :

• Oversee and manage the draught and coffee operations.
• Develop and implement schedules for technicians.
• Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards.
• Ensure quality standards are maintained in line with company policies.
• Investigate and resolve car stock discrepancies.
• Conduct regular audits of car stock and tools.
• Roll out and ensure compliance with processes and procedures.

Customer Service :

• Attend to customer queries and resolve them promptly.
• Update customers on the status of their callouts and any flagged issues.
• Conduct quality surveys in trade and deal directly with trade brewers.
• Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.
• Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively.

Team Supervision :

• Hire, supervise, and evaluate technical staff.
• Provide continuous training and development for staff.
• Create and maintain standby schedules for all areas.
• Sign off on technician incentives.
• Conduct performance and development reviews.
• Build and maintain team morale.
• Conduct disciplinary investigations and manage discipline processes for field staff.
• Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work.

Operational Efficiency :

• Submit stock requests to the warehouse to ensure timely readiness for technicians.
• Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims.
• Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior.
• Manage leave tracker for field staff (annual, sick, family responsibility, etc).

Ensure correct system rates are applied to maintain budgets set for kilometers per call.

Check callouts and reports to monitor duplicated and reworked activities.

Review and authorize all private kilometers travelled by the field teams.

Reporting :

• Produce ad hoc reports for managers and directors as needed.
• Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning.
• Manage labor costs through increased productivity and efficient planning; ensure labor targets are met.

Compliance and Quality Management :

• Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups.
• Conduct trade quality audits and implement corrective actions.
• Ensure that all sanitation, upgrades, installations, and event setups are done per standards.

Project Management :

• Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget.
• Coordinate with other departments and stakeholders to ensure seamless project delivery.
• Health and Safety
• Ensure all health and safety protocols are followed by the technical team.
• Conduct risk assessments and implement measures to mitigate potential hazards.
• Available for escalations after hours and on weekends.
• Attend customer meetings as requested.
• Prep meeting minutes to ensure technicians are aligned with processes and procedures.
• Manage and oversee new project requests from customers in line with deliverable timelines.
• Escalate HR and IR-related items to the HR department when needed.
• Perform management standby duties, including opening and closing offices.

Working conditions : Office based, and extensive travelling will be required from time to time.

Note :

Management and / or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner.

Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company.

#J-18808-Ljbffr

Job Purpose: The Draught and Coffee Quality Supervisor will manage and oversee the technical operations related to draught, and coffee. The ideal candidate will be responsible for ensuring high-quality service delivery, adherence to company policies, and maintaining excellent customer satisfaction. JOB SPECIFICATION: The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required. Technical Operations Supervisor: Oversee and manage the draught and coffee operations. Develop and implement schedules for technicians. Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards. Ensure quality standards are maintained in line with company policies. Investigate and resolve car stock discrepancies. Conduct regular audits of car stock and tools. Roll out and ensure compliance with processes and procedures. Customer Service: Attend to customer queries and resolve them promptly. Update customers on the status of their callouts and any flagged issues. Conduct quality surveys in trade and deal directly with trade brewers. Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively. Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively. Team Supervision: Hire, supervise, and evaluate technical staff. Provide continuous training and development for staff. Create and maintain standby schedules for all areas. Sign off on technician incentives. Conduct performance and development reviews. Build and maintain team morale. Conduct disciplinary investigations and manage discipline processes for field staff. Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work. Operational Efficiency: Submit stock requests to the warehouse to ensure timely readiness for technicians. Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims. Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior. Manage leave tracker for field staff (annual, sick, family responsibility, etc).Ensure correct system rates are applied to maintain budgets set for kilometers per call.Check callouts and reports to monitor duplicated and reworked activities.Review and authorize all private kilometers travelled by the field teams. Reporting: Produce ad hoc reports for managers and directors as needed. Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning. Manage labor costs through increased productivity and efficient planning; ensure labor targets are met. Compliance and Quality Management: Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups. Conduct trade quality audits and implement corrective actions. Ensure that all sanitation, upgrades, installations, and event setups are done per standards. Project Management: Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget. Coordinate with other departments and stakeholders to ensure seamless project delivery. Health and Safety Ensure all health and safety protocols are followed by the technical team. Conduct risk assessments and implement measures to mitigate potential hazards. Miscellaneous: Available for escalations after hours and on weekends. Conduct trade visits. Attend customer meetings as requested. Prep meeting minutes to ensure technicians are aligned with processes and procedures. Manage and oversee new project requests from customers in line with deliverable timelines. Escalate HR and IR-related items to the HR department when needed. Perform management standby duties, including opening and closing offices. Working conditions: Office based, and extensive travelling will be required from time to time. Note: Management and/or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner.Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company. PERSON SPECIFICATION Qualifications & Experience: 1. Grade 122. Degree or diploma in a relevant technical field or equivalent experience.3. 4 to 5 years proven experience in a similar role. Skills & Knowledge Required: 1. Proven experience in operations management, particularly in technical services.2. Strong leadership and team management skills.3. Excellent customer service and communication skills.4. Ability to manage budgets and develop strategic plans.5. Proficiency in using relevant software and applications for scheduling and reporting.6. Strong problem-solving and decision-making abilities.7. Knowledge of quality standards and compliance requirements. Personal Attributes: Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organization and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience. Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience. Leading Others - The ability to lead, motivate and empower others to reach organizational goals and to inspire others to work towards a desired future state. Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace. Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others. Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Business Acumen - The ability to understand the key business issues and relevant external factors impacting on the success of the organization. Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action. Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable. Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance. Persuasiveness - The ability to communicate in a convincing manner and to influence people. Planning, Organizing & Controlling - The ability to establish courses of action for self and/or others to ensure the efficient completion and control of work. Task Structuring - Plans, prioritizes and structures own work, seeks closure, achieves own objectives and manages own time. Analytical Thinking - The ability to identify causal relationships or use inference chains to break a large problem into manageable pieces in a systematic manner. Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning. Decision Making - The ability to arrive at sound conclusions and/or decisions. Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof. Adaptability - The ability to maintain effectiveness when changes in the work environment take place. Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity. Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges. JOB SPECIFICATION: The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required. Technical Operations Supervisor: Oversee and manage the draught and coffee operations. Develop and implement schedules for technicians. Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards. Ensure quality standards are maintained in line with company policies. Investigate and resolve car stock discrepancies. Conduct regular audits of car stock and tools. Roll out and ensure compliance with processes and procedures. Customer Service: Attend to customer queries and resolve them promptly. Update customers on the status of their callouts and any flagged issues. Conduct quality surveys in trade and deal directly with trade brewers. Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively. Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively. Team Supervision: Hire, supervise, and evaluate technical staff. Provide continuous training and development for staff. Create and maintain standby schedules for all areas. Sign off on technician incentives. Conduct performance and development reviews. Build and maintain team morale. Conduct disciplinary investigations and manage discipline processes for field staff. Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work. Operational Efficiency: Submit stock requests to the warehouse to ensure timely readiness for technicians. Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims. Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior. Manage leave tracker for field staff (annual, sick, family responsibility, etc).Ensure correct system rates are applied to maintain budgets set for kilometers per call.Check callouts and reports to monitor duplicated and reworked activities.Review and authorize all private kilometers travelled by the field teams. Reporting: Produce ad hoc reports for managers and directors as needed. Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning. Manage labor costs through increased productivity and efficient planning; ensure labor targets are met. Compliance and Quality Management: Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups. Conduct trade quality audits and implement corrective actions. Ensure that all sanitation, upgrades, installations, and event setups are done per standards. Project Management: Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget. Coordinate with other departments and stakeholders to ensure seamless project delivery. Health and Safety Ensure all health and safety protocols are followed by the technical team. Conduct risk assessments and implement measures to mitigate potential hazards. Miscellaneous: Available for escalations after hours and on weekends. Conduct trade visits. Attend customer meetings as requested. Prep meeting minutes to ensure technicians are aligned with processes and procedures. Manage and oversee new project requests from customers in line with deliverable timelines. Escalate HR and IR-related items to the HR department when needed. Perform management standby duties, including opening and closing offices. Working conditions: Office based, and extensive travelling will be required from time to time. Note: Management and/or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner.Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company.

The Draught and Coffee Quality Supervisor will manage and oversee the technical operations related to draught, and coffee. The ideal candidate will be responsible for ensuring high-quality service delivery, adherence to company policies, and maintaining excellent customer satisfaction. JOB SPECIFICATION : The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and / or responsibilities that could be reasonably expected for the position may be required. Technical Operations Supervisor : Oversee and manage the draught and coffee operations. Develop and implement schedules for technicians. Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards. Ensure quality standards are maintained in line with company policies. Investigate and resolve car stock discrepancies. Conduct regular audits of car stock and tools. Roll out and ensure compliance with processes and procedures. Customer Service : Attend to customer queries and resolve them promptly. Update customers on the status of their callouts and any flagged issues. Conduct quality surveys in trade and deal directly with trade brewers. Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively. Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively. Team Supervision : Hire, supervise, and evaluate technical staff. Provide continuous training and development for staff. Create and maintain standby schedules for all areas. Sign off on technician incentives. Conduct performance and development reviews. Build and maintain team morale. Conduct disciplinary investigations and manage discipline processes for field staff. Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work. Operational Efficiency : Submit stock requests to the warehouse to ensure timely readiness for technicians. Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims. Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior. Manage leave tracker for field staff (annual, sick, family responsibility, etc). Ensure correct system rates are applied to maintain budgets set for kilometers per call. Check callouts and reports to monitor duplicated and reworked activities. Review and authorize all private kilometers travelled by the field teams. Reporting : Produce ad hoc reports for managers and directors as needed. Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning. Manage labor costs through increased productivity and efficient planning; ensure labor targets are met. Compliance and Quality Management : Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups. Conduct trade quality audits and implement corrective actions. Ensure that all sanitation, upgrades, installations, and event setups are done per standards. Project Management : Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget. Coordinate with other departments and stakeholders to ensure seamless project delivery. Health and Safety Ensure all health and safety protocols are followed by the technical team. Conduct risk assessments and implement measures to mitigate potential hazards. Available for escalations after hours and on weekends. Attend customer meetings as requested. Prep meeting minutes to ensure technicians are aligned with processes and procedures. Manage and oversee new project requests from customers in line with deliverable timelines. Escalate HR and IR-related items to the HR department when needed. Perform management standby duties, including opening and closing offices. Working conditions : Office based, and extensive travelling will be required from time to time. Note : Management and / or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner. Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company. PERSON SPECIFICATION Qualifications & Experience : 1. Grade 12 2. Degree or diploma in a relevant technical field or equivalent experience. 3. 4 to 5 years proven experience in a similar role. Skills & Knowledge Required : 1. Proven experience in operations management, particularly in technical services. 2. Strong leadership and team management skills. 3. Excellent customer service and communication skills. 4. Ability to manage budgets and develop strategic plans. 5. Proficiency in using relevant software and applications for scheduling and reporting. 6. Strong problem-solving and decision-making abilities. 7. Knowledge of quality standards and compliance requirements. Personal Attributes : Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organization and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience. Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience. Leading Others - The ability to lead, motivate and empower others to reach organizational goals and to inspire others to work towards a desired future state. Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace. Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others. Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Business Acumen - The ability to understand the key business issues and relevant external factors impacting on the success of the organization. Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action. Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable. Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance. Persuasiveness - The ability to communicate in a convincing manner and to influence people. Planning, Organizing & Controlling - The ability to establish courses of action for self and / or others to ensure the efficient completion and control of work. Task Structuring - Plans, prioritizes and structures own work, seeks closure, achieves own objectives and manages own time. Analytical Thinking - The ability to identify causal relationships or use inference chains to break a large problem into manageable pieces in a systematic manner. Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning. Decision Making - The ability to arrive at sound conclusions and / or decisions. Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof. Adaptability - The ability to maintain effectiveness when changes in the work environment take place. Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity. Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges. JOB SPECIFICATION : The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and / or responsibilities that could be reasonably expected for the position may be required. Technical Operations Supervisor : Oversee and manage the draught and coffee operations. Develop and implement schedules for technicians. Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards. Ensure quality standards are maintained in line with company policies. Investigate and resolve car stock discrepancies. Conduct regular audits of car stock and tools. Roll out and ensure compliance with processes and procedures. Customer Service : Attend to customer queries and resolve them promptly. Update customers on the status of their callouts and any flagged issues. Conduct quality surveys in trade and deal directly with trade brewers. Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively. Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively. Team Supervision : Hire, supervise, and evaluate technical staff. Provide continuous training and development for staff. Create and maintain standby schedules for all areas. Sign off on technician incentives. Conduct performance and development reviews. Build and maintain team morale. Conduct disciplinary investigations and manage discipline processes for field staff. Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work. Operational Efficiency : Submit stock requests to the warehouse to ensure timely readiness for technicians. Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims. Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior. Manage leave tracker for field staff (annual, sick, family responsibility, etc). Ensure correct system rates are applied to maintain budgets set for kilometers per call. Check callouts and reports to monitor duplicated and reworked activities. Review and authorize all private kilometers travelled by the field teams. Reporting : Produce ad hoc reports for managers and directors as needed. Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning. Manage labor costs through increased productivity and efficient planning; ensure labor targets are met. Compliance and Quality Management : Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups. Conduct trade quality audits and implement corrective actions. Ensure that all sanitation, upgrades, installations, and event setups are done per standards. Project Management : Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget. Coordinate with other departments and stakeholders to ensure seamless project delivery. Health and Safety Ensure all health and safety protocols are followed by the technical team. Conduct risk assessments and implement measures to mitigate potential hazards. Available for escalations after hours and on weekends. Attend customer meetings as requested. Prep meeting minutes to ensure technicians are aligned with processes and procedures. Manage and oversee new project requests from customers in line with deliverable timelines. Escalate HR and IR-related items to the HR department when needed. Perform management standby duties, including opening and closing offices. Working conditions : Office based, and extensive travelling will be required from time to time. Note : Management and / or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner. Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company. #J-18808-Ljbffr

The Draught and Coffee Quality Supervisor will manage and oversee the technical operations related to draught, and coffee. The ideal candidate will be responsible for ensuring high-quality service delivery, adherence to company policies, and maintaining excellent customer satisfaction. JOB SPECIFICATION : The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and / or responsibilities that could be reasonably expected for the position may be required. Technical Operations Supervisor : Oversee and manage the draught and coffee operations. Develop and implement schedules for technicians. Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards. Ensure quality standards are maintained in line with company policies. Investigate and resolve car stock discrepancies. Conduct regular audits of car stock and tools. Roll out and ensure compliance with processes and procedures. Customer Service : Attend to customer queries and resolve them promptly. Update customers on the status of their callouts and any flagged issues. Conduct quality surveys in trade and deal directly with trade brewers. Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively. Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively. Team Supervision : Hire, supervise, and evaluate technical staff. Provide continuous training and development for staff. Create and maintain standby schedules for all areas. Sign off on technician incentives. Conduct performance and development reviews. Build and maintain team morale. Conduct disciplinary investigations and manage discipline processes for field staff. Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work. Operational Efficiency : Submit stock requests to the warehouse to ensure timely readiness for technicians. Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims. Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior. Manage leave tracker for field staff (annual, sick, family responsibility, etc). Ensure correct system rates are applied to maintain budgets set for kilometers per call. Check callouts and reports to monitor duplicated and reworked activities. Review and authorize all private kilometers travelled by the field teams. Reporting : Produce ad hoc reports for managers and directors as needed. Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning. Manage labor costs through increased productivity and efficient planning; ensure labor targets are met. Compliance and Quality Management : Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups. Conduct trade quality audits and implement corrective actions. Ensure that all sanitation, upgrades, installations, and event setups are done per standards. Project Management : Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget. Coordinate with other departments and stakeholders to ensure seamless project delivery. Health and Safety Ensure all health and safety protocols are followed by the technical team. Conduct risk assessments and implement measures to mitigate potential hazards. Available for escalations after hours and on weekends. Attend customer meetings as requested. Prep meeting minutes to ensure technicians are aligned with processes and procedures. Manage and oversee new project requests from customers in line with deliverable timelines. Escalate HR and IR-related items to the HR department when needed. Perform management standby duties, including opening and closing offices. Working conditions : Office based, and extensive travelling will be required from time to time. Note : Management and / or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner. Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company. PERSON SPECIFICATION Qualifications & Experience : 1. Grade 12 2. Degree or diploma in a relevant technical field or equivalent experience. 3. 4 to 5 years proven experience in a similar role. Skills & Knowledge Required : 1. Proven experience in operations management, particularly in technical services. 2. Strong leadership and team management skills. 3. Excellent customer service and communication skills. 4. Ability to manage budgets and develop strategic plans. 5. Proficiency in using relevant software and applications for scheduling and reporting. 6. Strong problem-solving and decision-making abilities. 7. Knowledge of quality standards and compliance requirements. Personal Attributes : Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organization and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience. Verbal Communication - The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience. Leading Others - The ability to lead, motivate and empower others to reach organizational goals and to inspire others to work towards a desired future state. Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace. Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others. Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Business Acumen - The ability to understand the key business issues and relevant external factors impacting on the success of the organization. Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action. Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable. Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance. Persuasiveness - The ability to communicate in a convincing manner and to influence people. Planning, Organizing & Controlling - The ability to establish courses of action for self and / or others to ensure the efficient completion and control of work. Task Structuring - Plans, prioritizes and structures own work, seeks closure, achieves own objectives and manages own time. Analytical Thinking - The ability to identify causal relationships or use inference chains to break a large problem into manageable pieces in a systematic manner. Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning. Decision Making - The ability to arrive at sound conclusions and / or decisions. Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof. Adaptability - The ability to maintain effectiveness when changes in the work environment take place. Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity. Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges. JOB SPECIFICATION : The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and / or responsibilities that could be reasonably expected for the position may be required. Technical Operations Supervisor : Oversee and manage the draught and coffee operations. Develop and implement schedules for technicians. Ensure that all technical work is completed within the Service Level Agreement (SLA) and to approved standards. Ensure quality standards are maintained in line with company policies. Investigate and resolve car stock discrepancies. Conduct regular audits of car stock and tools. Roll out and ensure compliance with processes and procedures. Customer Service : Attend to customer queries and resolve them promptly. Update customers on the status of their callouts and any flagged issues. Conduct quality surveys in trade and deal directly with trade brewers. Provide technical expertise and advice to the team and customers, ensuring all queries and issues are resolved promptly and effectively. Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements. Maintain strong relationships with clients, ensuring their technical needs are met efficiently and effectively. Team Supervision : Hire, supervise, and evaluate technical staff. Provide continuous training and development for staff. Create and maintain standby schedules for all areas. Sign off on technician incentives. Conduct performance and development reviews. Build and maintain team morale. Conduct disciplinary investigations and manage discipline processes for field staff. Lead, mentor, and develop a team of technicians, providing technical guidance and support to ensure the highest standards of work. Operational Efficiency : Submit stock requests to the warehouse to ensure timely readiness for technicians. Maintain and manage vehicle maintenance tracker spreadsheets for service, repairs, and insurance claims. Monitor and manage vehicle tracker reports daily to ensure safe and correct driver behavior. Manage leave tracker for field staff (annual, sick, family responsibility, etc). Ensure correct system rates are applied to maintain budgets set for kilometers per call. Check callouts and reports to monitor duplicated and reworked activities. Review and authorize all private kilometers travelled by the field teams. Reporting : Produce ad hoc reports for managers and directors as needed. Conduct quarterly reviews of draught scheduling to ensure productivity and optimal route planning. Manage labor costs through increased productivity and efficient planning; ensure labor targets are met. Compliance and Quality Management : Ensure compliance with SAB and BC, standards for all sanitation, upgrades, installations, and event setups. Conduct trade quality audits and implement corrective actions. Ensure that all sanitation, upgrades, installations, and event setups are done per standards. Project Management : Plan and execute technical projects, ensuring they are completed on time, within scope, and within budget. Coordinate with other departments and stakeholders to ensure seamless project delivery. Health and Safety Ensure all health and safety protocols are followed by the technical team. Conduct risk assessments and implement measures to mitigate potential hazards. Available for escalations after hours and on weekends. Attend customer meetings as requested. Prep meeting minutes to ensure technicians are aligned with processes and procedures. Manage and oversee new project requests from customers in line with deliverable timelines. Escalate HR and IR-related items to the HR department when needed. Perform management standby duties, including opening and closing offices. Working conditions : Office based, and extensive travelling will be required from time to time. Note : Management and / or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner. Management reserves the right to amend or alter this job description and the employee’s specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company. #J-18808-Ljbffr

Duties:

• Assist workshop staff on quality issues and communicate quality control information to all relevant departments
• Manage all Non-Conformance queries & investigations
• Liaise with customers and suppliers to resolve quality issues
• Manage outsourced inspection activities like Dye pen, MPI, X-Ray, AIA & Pressure Testing
• Prepare Quality Control plans
• Manage sample making approval process (ISIR process)
• Internal & supplier audits
• Ensure all quality records are maintained for traceability
• Ensure quality assurance is built in the process
• Conduct measurements using various measuring instruments
• Train employees on quality control
• Inspection equipment calibration & control
• Defect outflow investigation
• Jig/ Fixture control
• Review job requirements based on product design and contractual requirements
• Technical reviews
• Daily planning for inspection & testing
• Initiate, coordinate and enforce quality assurance systems
• Train & ensure competency of employees with regards to quality
• Ensure that all inspection tasks are performed
• Liaise with designer, client and other stakeholders to maximize quality
• Provide root cause analysis and execute corrective action plans
• Prepare clear and concise reports
• Manage the performance of all quality equipment
• Create work instructions/ standard operating procedures
• Ensure compliance to Quality Management Systems
• Project management
• Continuous improvement
• Manage KPAs of subordinates
• Ensure adherence to company policies and procedures
• Ensure productivity targets are met/ Assist with expediting work

Candidates must exhibit or be able to demonstrate:

• Prior quality control experience in a manufacturing environment
• An ability to work in a cross functional team with challenging deadlines
• Excellent communication skills both verbal and written
• Ability to manage multiple tasks or projects at one time
• Computer literacy with Microsoft Office packages
• An understanding of metals and metrology principles
• An ability to read and understand Mechanical drawings
• Knowledge of ISO 9001 & ISO 3834 practices within a quality control environment
• Good organizational, analytical and problem-solving skills
• An ability to set and improve quality standards within supply base
• A positive and engaging attitude in dealing with people at all levels within the organization.
• Strong leadership ability

Education/Training:

• Grade 12
• Tertiary qualification related to quality assurance & management
• Welding related qualification
• ISO 9001 Quality Management compliance training
• Internal auditing
• Supervisory/ Management training advantageous

Work Experience:

• 7 Years in a quality/welding environment
• 5 years of conducting measurements on welded/ fabricated products
• 3 years in a supervisory/ management role