9 Quality Assurance Manager jobs in Durban

Duties & Responsibilities

• Quality Systems Management
  • Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001).
  • Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.
• Audit & Compliance
  • Conduct internal audits and prepare for external audits (client, regulatory, certification).
  • Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.
• Operational Oversight
  • Monitor service delivery quality across hygiene and pest control teams.
  • Collaborate with operations to resolve non-conformances and implement corrective actions.
• Training & Development
  • Develop and deliver QA-related training for operational staff.
  • Promote a culture of quality and continuous improvement.
• Client & Stakeholder Engagement
  • Liaise with clients on quality-related matters and ensure satisfaction.
  • Provide quality reports and insights to senior management.
• Data & Reporting
  • Maintain QA dashboards and performance metrics.
  • Analyze trends and recommend strategic improvements.

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Attention to detail and high standards of accuracy.
• Ability to lead cross-functional teams and drive change.
• Proficiency in QA software and reporting tools.
• Deciding and Initiating Action: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Integrity: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
• Enterprising: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo’s growth and success.
• Caring: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
• Diligent: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

• Grade 12.
• Bachelor’s degree in Quality Management, or related field.
• Minimum 5 years’ experience in quality assurance within hygiene, pest control, or food safety sectors.
• Experience with ISO standards, HACCP, and SANS regulations.
• SAPCA knowledge or certification is advantageous.

Overview

Hire Resolve’s client in Appliance Manufacturing industry is urgently seeking an experienced Quality Assurance Manager to join their team in KwaZulu-Natal. The Quality Assurance Manager will be responsible for overseeing the activity of the quality assurance department and staff. They will also develop, improve, and maintain the system of quality and reliability testing to ensure that the company's products or development processes meet excellent standards.

• Develop, implement, and maintain a robust Quality Management System that aligns with industry best practices and applicable regulations
• Ensure compliance with relevant quality standards, or other industry-specific certifications
• Lead and mentor a team of quality assurance analysts and specialists
• Set performance goals, provide regular feedback, and conduct performance evaluations
• Foster a positive and collaborative work environment that encourages professional growth and development
• Ensure that Warranty Cost & Service call Rate Targets are met as per Objectives and Targets
• Establish and execute quality control processes, including product inspection, testing, and validation
• Implement effective quality control procedures to identify and address defects or deviations from specifications
• Continuously review and improve existing quality assurance processes to enhance efficiency and effectiveness
• Work strongly with Cross Functional Manufacturing Teams in ensuring Scrap limits are not exceeded
• Identify root causes of quality issues and work with relevant teams to implement corrective and preventive actions
• Collaborate with internal and external auditors to ensure adherence to quality standards and regulatory requirements
• Lead quality audits, ensuring proper documentation and follow-up on identified non-conformities
• Assess potential risks related to product quality, safety, and regulatory compliance
• Develop and implement risk mitigation plans to prevent quality-related issues
• Conduct training programs to educate employees on quality standards, processes, and best practices
• Ensure that the workforce is knowledgeable and compliant with quality-related policies and procedures
• Analyze quality metrics and trends to identify areas for improvement and report findings to senior management
• Inculcate and drive continued efforts in ensuring a culture built on the 6 Sigma methodology
• Generate regular quality assurance reports to track performance and communicate results
• Collaborate with procurement and vendor management teams to evaluate and qualify suppliers based on quality criteria
• Monitor and assess supplier performance, ensuring adherence to quality standards and contractual obligations

• Bachelor’s degree in engineering, Quality or related field
• Experience in Quality Assurance Systems
• Strong knowledge of quality management systems, industry standards, and regulatory requirements
• Certification in quality management

• Salary: R700K/yr - R800K/yr, salary negotiable

Contact Hire Resolve for your next career-changing move.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

• Maintain Customer KPI regarding QPR, PPM, SSN, Downtime & Warranty(White scorecard).
• Respond quickly and efficiently to Customer quality problems found in the Plant, Purchase and Customer, take containment measures immediately, and follow up to solve them(Focus Boards, A3, FRP and SCARs).
• Ensure TQM boards are updated daily, and monthly data is captured and displayed accurately and up to date.
• Analyse TQM data to identify priority areas to reduce defects(A3, Focus Boards, FRP, Asakai)
• Daily, Weekly & Monthly reports Internal (Scrap rate), Customer (SDS), Supplier (SCARS) and head office (QPR, PPM, Warranty & Downtime status)
• Utilise Quality Tools like, (FRP/A3/APQP/PPAP/SPC/MSA/FMEA/MQC/Focus Boards/SCARs/Capability).
• Ensure all IMTE is fit for use, replaced and calibrated as per schedule.
• Formulate incoming product inspection documents and conducted on the job training and assessment for receiving inspection team.
• Support Parts and Process approval submission according to milestones and release it accurately to Production at SOP.
• Solve supplier quality issues and ensure the effective implementation of corresponding quality control measures to prevent defect outflow to us and in turn to our customer.
• Controls the inspection and testing of the products/services being procured where required.
• Identify and evaluate potential risks and problems of supplier quality, track and urge the completion of corresponding and constant improvement as well as enhance the supplier's product quality and process capability.
• Collect and summarise the performance of each supplier and improve the product quality and process capability of the supplier(Customer Scorecards).
• Support external / internal suppliers to ensure product quality is achieved prior to delivery according to APQP / Customer requirements / VDA6.3 / IATF16949
• Familiar with IATF16949 quality system standard. Familiar with related products and processes.
• Understand the process approach and have a problem-solving mindset.
• Enforce company and HR policies. Conduct and evaluate OJT, performance manage subordinates.

• Educational Background: National Diploma or Degree in Mechanical or Quality preferred.
• Experience: At least 5 years experience in Quality Control/Quality Assurance/Quality Engineering in the automotive component manufacturing industry(press, forming, coating).
• Qualified VDA 6.3 Process Auditor(Advantageous)

• Experience in Quality Tools APQP, PPAP, SPC, MSA, FMEA, ISHIKAWA, 5WHY, Control Plan, IMTE, Calibration, Drawings, Specifications, etc.
• Understanding of GD & T. Use of measuring equipment. Ability to interpret technical drawings.
• Familiar with related products and processes is preferred with automotive components.
• Initiative, be a self-starter with the ability to work independently and as part of a team.
• Excellent communication skills to all levels. Good technical problem-solving ability.
• Ability to quickly learn and understand complex components/systems/processes/machines.
• Computer literate (Microsoft Office tools).
• Knowledge in various steel forming technologies preferred.
• Able to work in a multicultural environment.
• Experience with IATF16949 & VDA6.3 standards of quality systems.
• Experience with process auditing VDA6.3 and IATF16949.
• Other special requirements: Willing to travel nationally and internationally

We are hiring!

At Sappi, we are a leading global provider with a reputation for delivering high-quality sustainable Woodfibre products and solutions for the global markets. We lead through our values centred around safety, integrity, courage, making smart decisions which we execute with speed. We are seeking unique people who believe in fostering a diverse and inclusive and safe environment.

We’re on the lookout for an experienced Senior Quality Control System Engineer to oversee and maintain the Quality Control Systems (QCS), Headbox Control Systems, Calendar Control Systems, CD and MD Control Systems for Sappi Mills in compliance with engineering standards whilst implementing best practices, optimize processes, and benchmark against international operations for continuous improvement.

As a Senior Quality Control System Engineer , you will be responsible to:

• Develop QCS maintenance best practice systems, schedules, resource allocation, and budgets to meet production and QCS performance targets, aligning with the regional maintenance strategy and international standards.
• Provide input into determining production targets, including shrinkage, standard deviation, and final product quality, benchmarking against international practices for competitiveness.

• Maintain effective communication of Data and BUS Links between QCS, Distributive Control Systems (DCS), and Programmable Logical Systems (PLC) based on international standards.

• Prioritize and motivate capital expenditure projects for new equipment, technology, or upgrades, ensuring alignment with international best practices.
• Review the performance of all control loops and make improvements as necessary, benchmarking against international benchmarks on a continuous basis
• Maintain a safe working environment for the QCS Engineering team, adhering to the Sappi SHEQ system and international safety standards.
• Monitor compliance with ISO Standards, benchmarking against global quality standards for continuous improvement.
• Coordinate QCS duties and standby duties on all Sappi sites, prioritizing based on the nature of the breakdown and benchmarking against international response times.
• Manage QCS Department T&A, incorporating best practices for efficient workforce management

What are we looking for?

• Recognized Engineering Degree or Diploma (NQF7) e.g., BSc/B Tech/NHD Elect Eng. (LC).
• Minimum 10 years’ experience with Quality Control System Engineering and at least 5 years supervisory experience
• DCS, PLC, and IT experience essential.
• Minimum 10 yearsexperience within Pulp and Paper industry
• Extensive knowledge of Network Platform software and hardware, Smart Platform software and hardware

What’s in it for you?

• Opportunity to work within a global organisation that continues to thrive in a rapidly changing world even after 80 years of existence
• learning and development programmes to fast-track your career within Sappi
• Opportunities to travel (dependent on upon the role)
• Market leading leave benefits
• Employee wellbeing benefits

The primary purpose of this role is to ensure accurate and timely quality checks are conducted, ensuring that stock leaving the factory is in exceptional condition.

Grade 8-10

Quality Control (Q.C) qualification

5 - 10 years in a senior quality control role

Experience in setting up and managing full QC processes, including building structures at:

Factory

ABUs (Area Business Units)

Aligning with customer QC processes

Experience in setting up and managing QC labs (e.g., Loskop & Pinetown)

Proven experience in building QC reporting structures

Experience in managing QC teams

Compliance and audit experience, working closely with Purchasing, Planning, and Brand Managers

Ensure that the quality of finished products aligns with specified standards.

Perform inspections by confirming specifications, conducting visual and measurement tests to identify imperfections (e.g., cuts, scratches, missing pieces, crooked seams).

Reject and return unacceptable materials.

Record received work in the "A" book.

Conduct quality assurance on the production line.

Document inspection results by completing reports and summarizing re-work based on checks.

Discuss inspection outcomes with the Supervisor.

Follow quality control processes and procedures to evaluate products effectively.

Adhere to corporate standards and procedures when handling inventory.

Ensure compliance with company policies and procedures.

Follow all relevant legislation and regulations.

Comply with health and safety policies, including the use of safety equipment as required.

Follow the emergency evacuation plan and adhere to designated assembly points.

Effective quality control processes in place.

Consistency in product quality according to specifications.

Compliance with corporate, legislative, and health and safety standards.

Well-structured QC reporting and management.

Smooth coordination between QC teams and other departments.

This role requires a proactive, detail-oriented professional with strong leadership abilities and a commitment to maintaining high-quality standards.