15 Quality Assurance Manager jobs in Durban
Senior Manager - Quality and Assurance
Posted 18 days ago
Job Viewed
Job Description
JOB PURPOSE
To manage the implementation of Quality policies and standard operating procedures and to align with RSG corporate, local and international standard requirements and best practices to ensure service delivery meets customer's expectations and complies with all relevant regulations.
Responsible for all aspects of Quality Assurance Program implementation that is aligned with guest experience objectives and targets.
JOB RESPONSIBILITIES
Strategic Contribution
- Ensure that the strategy is translated into operational business plans for the Quality Assurance function and monitor the performance and execution of those plans to achieve functional objectives and deliver the company's strategy.
- Assist with the implementation of the annual business plan and targets and execute the strategic agenda of the Quality Assurance function to deliver RSG and Mobility Co. vision and mission.
Budget
- Contribute to the preparation of the functional budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified, and potential performance improvement opportunities are capitalized upon.
Quality Assurance
- Provide support in obtaining international standard certification, maintain the Quality policies and procedures and ensure they align with RSG Management System and service deliverables.
- Responsible for all aspects of Assurance within Mobility operations which includes Quality Management, Health, Safety & Environment, Risk Management, and Business Resilience.
- Establish and maintain the document control library and systems to support ISO certification.
- Direct, assist, support, and advise the Mobility Director ensuring the implementation of changes necessary to meet evolving service delivery standards in accordance with the Quality strategy.
- Monitor quality key performance indicators (KPI) to ascertain how effectively and efficiently stated goals are being met.
- Assist the operations team in probing customer complaints. Review risks and opportunities and share the outcome with the team.
- Participate in quality related meetings held at various levels within the organization.
- Support on the development and implementation of Quality Plans and procedures that comply with Company policies and procedures as well as local requirements on site
- Review the Quality Plan, procedures and other documents as required.
- Advise and provides technical support to operations team on all quality matters and reviews.
- Establish auditing and compliance controls and Quality / ISO standard reporting and document evidence of continual improvement supporting international accreditations.
- Support in delivering quality training and awareness, advise specialist service providers on statutory training requirements and compliance.
- Conducts regular quality inspections, scheduled audit programs, quality meetings as required.
- Assist on accident and incident investigations and recommend actions to prevent future occurrences; ensure lessons learnt are implemented and shared to relevant stakeholders.
- Assist the top management on site quality requirements and ensure compliance.
- Provide support in establishing safe workplace practices and promote a positive culture.
Policies, Systems, Processes, Procedures, Standards and Reports
- Assist in development, update and maintenance of Mobility policies, procedures, and contingency plans ensuring compliance, consistency and alignment with internal and external governance requirements and standards.
- Follow all relevant functional policies, processes, standard operating procedures and instructions to ensure that work is carried out in a controlled and consistent manner.
- Assist in the preparation of accurate and timely functional reports to meet corporate and functional requirements, policies and standards.
Safety, Quality & Environment
- Apply safety, quality and environmental management policies, procedures and controls to ensure employee safety, legislative compliance, delivery of quality products/services and a responsible environmental attitude.
- Support in developing operational performance and communication dashboards that measure and report operational performance, customer feedback, Quality improvement initiatives and financials aspects of the services.
Continuous Improvement
- Contribute to the identification of opportunities for continuous improvement of Quality function's systems, processes and practices considering 'international best practice', improvement of business processes, cost reduction and productivity improvement.
- Establish a continuous improvement culture and structure across all operational areas and customer interfaces which encourages and supports positive feedback and were all service delivery resources are encouraged to provide inputs that improve Mobility operations, services and guest experiences.
JOB REQUIREMENTS
- A minimum of 10 year's practical experience in quality assurance.
- Holding a Degree or Diploma in Quality or other allied fields.
- Knowledge of and ability to use management concepts and principles including goal setting, planning and execution.
- Experience having worked on major programs and projects preferably with the developers.
- Internal Auditor / Lead Auditor Courses, Six Sigma Qualified/Accreditations, and other quality related training.
- Strong knowledge of relevant quality standard and principles.
- Ability to adhere to Company policies, procedures, guidelines and work requirements.
- Knowledge of local regulatory requirements, international standards and best practice.
- Good knowledge of transportation business techniques and the ability to recommend quality and safe work practices.
- Ability to prepare and update quality statistical tracking and trending data.
- Ability to carry out an incident investigation and root cause analysis.
- Proficient in the use of MS Office Applications (Word, Excel, PowerPoint, MS Visio, etc).
JOB CONTEXT
This position is full time based at Amaala site. #J-18808-Ljbffr
Quality Control Assistant
Posted 1 day ago
Job Viewed
Job Description
A client based in KZN - Durban North is looking for a Quality Control Assistant
- Must have his own transport.
- Will be based in Dube Tradeport, KZN
- Overtime & standby will be required
- Work is shift work - 12 hour shifts both day and night on rotation
- High quality working environment
Minimum Qualifications :
- Matric math’s HG pass
- Minimum 3 years’ experience in quality control (not industry specific)
- Preferred Experience :
- Rapid Global Risk software proficiency
- Ritescan scanning experience
Capabilities :
- Of strong character, not to be intimidated by other department members
- Pass eye test, which will include test for colour blindness
- Confident and able to make decisions
- Strong team player (cohesive, approachable, good at communicating)
- High attention to detail
- Able to handle a physical job, i.e. climbing ladders, picking up boxes, spend a lot of time on your feet
- Able to work under pressure, be able to solve problems and adapt when necessary
- Good written and verbal articulation ability
- Able and willing to work long hours
- Willing to participate in stock takes
- Strong ability to adhere to systems and procedure
Duties :
- Controlling and issuing labels to jobs
- Issuing signed standards to jobs and controlling signed standard room
- Constand updating of signed standards (signed by the QC manager)
- Ensuring QC boards are attached to each machine for each job change
- Verifying correct material is issued to jobs
- Scanning completed jobs out of WIP
- Monitoring Operations-process control, factory floor, qc station.
- Reporting incidents on Rapid software.
- Packing list to be put up- (new boards to be designed)
- Ensure manufactured stock meets mandated quality standards – per company policy Eliminate production delays due to poor quality of bought in stock or work in progress stock
- Always maintain quality control SOP and AQL control document – online checks required
- Have an intimate knowledge of Company product and what constitutes good quality
- Supply product that meets quality standards as agreed with the customers
- Engage with other team members cohesively, so that quality becomes a team responsibility, and all understand they are responsible for delivery thereof
- Complete required training on time and in a manner that allows you to affect what you have learnt in your daily duties
- Use all software mandated by the Company
- Always act in a manner that is aligned with company duties
Quality Control Assistant • Durban, South Africa
#J-18808-LjbffrQuality Control Manager
Posted 5 days ago
Job Viewed
Job Description
The Quality Control Manager will oversee all aspects of quality assurance within the production environment. This includes conducting inspections, maintaining standards, and managing a small QC team. The role requires a proactive approach to identifying and resolving quality issues, as well as mentoring junior staff. The successful candidate will contribute to upholding a strong quality culture throughout the organization.
Key Responsibilities:
- Carry out and oversee quality inspections during all production stages
- Ensure compliance with internal standards and customer requirements
- Collaborate with production teams to address and resolve quality issues
- Train and mentor junior Quality Control staff
- Maintain accurate quality records and inspection reports
- Identify trends and support quality improvement initiatives
- Provide hands-on support on the shop floor
- Liaise with other departments to ensure consistent quality practices
- Investigate root causes of defects and recommend corrective actions
- Monitor production processes for adherence to quality protocols
- Participate in internal and external quality audits
- Assist in updating and developing quality control procedures
- Promote a culture of excellence and continuous improvement
- Support the development and implementation of new quality initiatives
- Communicate quality expectations to the wider team
- Relevant qualification in quality management or related field
- Minimum 3 years experience in quality control, preferably in furniture or manufacturing
- Experience with leather and fabric upholstery (advantageous)
- Previous supervisory or mentoring experience
- Strong understanding of quality control standards and procedures
R18 000 - R20 000 Cost to Company
***Only shortlisted candidates will be contacted***
Quality Control Assistant
Posted 10 days ago
Job Viewed
Job Description
- Must have his own transport.
- Will be based in Dube Tradeport, KZN
- Overtime & standby will be required
- Work is shift work - 12 hour shifts both day and night on rotation
- High quality working environment
- Matric maths HG pass
- Minimum 3 years experience in quality control (not industry specific)
- Microsoft Excel & Work proficiency
- Preferred Experience:
- Rapid Global Risk software proficiency
- Syspro experience
- Ritescan scanning experience
- Of strong character, not to be intimidated by other department members
- Pass eye test, which will include test for colour blindness
- Confident and able to make decisions
- Strong team player (cohesive, approachable, good at communicating)
- High attention to detail
- Able to handle a physical job, i.e. climbing ladders, picking up boxes, spend a lot of time on your feet
- Able to work under pressure, be able to solve problems and adapt when necessary
- Good written and verbal articulation ability
- Able and willing to work long hours
- Willing to participate in stock takes
- Strong ability to adhere to systems and procedure
- Controlling and issuing labels to jobs
- Issuing signed standards to jobs and controlling signed standard room
- Constand updating of signed standards (signed by the QC manager)
- Ensuring QC boards are attached to each machine for each job change
- Verifying correct material is issued to jobs
- Scanning completed jobs out of WIP
- Monitoring Operations-process control, factory floor, qc station.
- Reporting incidents on Rapid software.
- Packing list to be put up- (new boards to be designed)
- Tensile/torque testing.
- Ensure manufactured stock meets mandated quality standards per company policy Eliminate production delays due to poor quality of bought in stock or work in progress stock
- Always maintain quality control SOP and AQL control document online checks required
- Have an intimate knowledge of Company product and what constitutes good quality
- Supply product that meets quality standards as agreed with the customers
- Engage with other team members cohesively, so that quality becomes a team responsibility, and all understand they are responsible for delivery thereof
- Complete required training on time and in a manner that allows you to affect what you have learnt in your daily duties
- Use all software mandated by the Company
- Always act in a manner that is aligned with company duties
Senior Quality Control System (QCS)
Posted 18 days ago
Job Viewed
Job Description
We are hiring!
At Sappi, we are a leading global provider with a reputation for delivering high-quality sustainable Woodfibre products and solutions for the global markets. We lead through our values centred around safety, integrity, courage, making smart decisions which we execute with speed. We are seeking unique people who believe in fostering a diverse and inclusive and safe environment.
We’re on the lookout for an experienced Senior Quality Control System Engineer to oversee and maintain the Quality Control Systems (QCS), Headbox Control Systems, Calendar Control Systems, CD and MD Control Systems for Sappi Mills in compliance with engineering standards whilst implementing best practices, optimize processes, and benchmark against international operations for continuous improvement.
As a Senior Quality Control System Engineer , you will be responsible to:
- Develop QCS maintenance best practice systems, schedules, resource allocation, and budgets to meet production and QCS performance targets, aligning with the regional maintenance strategy and international standards.
- Provide input into determining production targets, including shrinkage, standard deviation, and final product quality, benchmarking against international practices for competitiveness.
Maintain effective communication of Data and BUS Links between QCS, Distributive Control Systems (DCS), and Programmable Logical Systems (PLC) based on international standards.
- Prioritize and motivate capital expenditure projects for new equipment, technology, or upgrades, ensuring alignment with international best practices.
- Review the performance of all control loops and make improvements as necessary, benchmarking against international benchmarks on a continuous basis
- Maintain a safe working environment for the QCS Engineering team, adhering to the Sappi SHEQ system and international safety standards.
- Monitor compliance with ISO Standards, benchmarking against global quality standards for continuous improvement.
- Coordinate QCS duties and standby duties on all Sappi sites, prioritizing based on the nature of the breakdown and benchmarking against international response times.
- Manage QCS Department T&A, incorporating best practices for efficient workforce management
What are we looking for?
- Recognized Engineering Degree or Diploma (NQF7) e.g., BSc/B Tech/NHD Elect Eng. (LC).
- Minimum 10 years’ experience with Quality Control System Engineering and at least 5 years supervisory experience
- DCS, PLC, and IT experience essential.
- Minimum 10 yearsexperience within Pulp and Paper industry
- Extensive knowledge of Network Platform software and hardware, Smart Platform software and hardware
What’s in it for you?
- Opportunity to work within a global organisation that continues to thrive in a rapidly changing world even after 80 years of existence
- learning and development programmes to fast-track your career within Sappi
- Opportunities to travel (dependent on upon the role)
- Market leading leave benefits
- Employee wellbeing benefits
Quality Assurance Agent
Posted 4 days ago
Job Viewed
Job Description
Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.
DUTIES AND RESPONSIBILITIES
- Create scorecards providing accurate feedback
- Listening to and assessing calls
- Provide accurate feedback
- Report on any trends or patterns that may be occurring
- Filter information regarding non-compliance to QA Team Leader
- Document and maintain scorecard on all assessments conducted
- Ensure that you meet quantity and quality of calls listened to
- Random call audits when required
MINIMUM QUALIFICATIONS AND EXPERIENCES
- Grade 12 – which must be presented at interview stage
- Must have at least 1 Year Quality Assurance (QA) experience within a contact centre
- Computer literate – excel skills
CHARACTERISTICS OF THE REQUIRED CANDIDATE
- Strong administration skills and high attention to detail
- Ability to communicate on all levels
- Proactive, punctual, and reliable
- Well-presented and well-spoken
- Works effectively within a variety of situations
- Planning and organisational skills
- Understands the importance of confidentiality
- Ability to provide concise, well-written feedback
- Excellent listening skills
- Deadline oriented and ability to work well under pressure
Salary: Market related
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
#J-18808-LjbffrQuality Assurance Agent
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Quality Assurance Agent role at Talksure .
Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the experience listed below and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.
Duties And Responsibilities- Create scorecards providing accurate feedback
- Listening to and assessing calls
- Provide accurate feedback
- Report on any trends or patterns that may be occurring
- Filter information regarding non-compliance to QA Team Leader
- Document and maintain scorecards on all assessments conducted
- Ensure that you meet quantity and quality of calls listened to
- Conduct random call audits when required
- Grade 12 – which must be presented at interview stage
- Must have at least 1 year of Quality Assurance (QA) experience within a contact centre
- Computer literate – Excel skills
- Strong administration skills and high attention to detail
- Ability to communicate on all levels
- Proactive, punctual, and reliable
- Well-presented and well spoken
- Works effectively within a variety of situations
- Planning and organisational skills
- Understands the importance of confidentiality
- Ability to provide concise, well-written feedback
- Excellent listening skills
- Deadline-oriented and ability to work well under pressure
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
Seniority level- Entry level
- Full-time
- Sales and Business Development
Referrals increase your chances of interviewing at Talksure by 2x.
Sign in to set job alerts for “Agent” roles.Location: Durban, KwaZulu-Natal, South Africa
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About the latest Quality assurance manager Jobs in Durban !
Quality Assurance Coach
Posted 11 days ago
Job Viewed
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Quality Assurance Coach to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for monitoring and evaluating customer interactions to ensure adherence to company policies, quality standards, and service excellence. This role involves assessing contact (email, chat, voice & other) quality, providing feedback to agents, and identifying areas for improvement to enhance overall customer satisfaction
With Hollywoodbets You Will
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
- 1-year Customer Service Experience
- 1-year Quality Assurance Experience.
- Degree/Diploma in related field.
- Coaching and analysis experience.
- Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate
- Monitor and evaluate customer interactions (calls, emails, chats) for quality and adherence to company standards.
- Calibration participation and attending to help align self and others with QA standards.
- Collate QA reports and statistics for the campaigns, highlighting trends and training opportunities.
- Work closely with the contact centre training division to convert training insights into learning and development modules in Moodle.
- Identify trends and effectively alert the respective departmental management team
- Assist in developing and updating quality assurance guidelines and procedures.
- Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
- Any other ad hoc duties that might be required
- Strong Quality Focus
- Good coaching ability
- Customer Service Excellence.
- Exceptional reporting skills.
- Attention to detail
Please note that only applicants who meet the stipulated minimum requirements will be considered.
If you have not received a response within 30 days, please consider your application to be unsuccessful. #J-18808-Ljbffr
Quality Assurance Coach
Posted 13 days ago
Job Viewed
Job Description
Join to apply for the Quality Assurance Coach role at Hollywoodbets
Join to apply for the Quality Assurance Coach role at Hollywoodbets
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Quality Assurance Coach to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for monitoring and evaluating customer interactions to ensure adherence to company policies, quality standards, and service excellence. This role involves assessing contact (email, chat, voice & other) quality, providing feedback to agents, and identifying areas for improvement to enhance overall customer satisfaction
With Hollywoodbets You Will
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
- 1-year Customer Service Experience
- 1-year Quality Assurance Experience.
- Degree/Diploma in related field.
- Coaching and analysis experience.
- Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate
- Monitor and evaluate customer interactions (calls, emails, chats) for quality and adherence to company standards.
- Calibration participation and attending to help align self and others with QA standards.
- Collate QA reports and statistics for the campaigns, highlighting trends and training opportunities.
- Work closely with the contact centre training division to convert training insights into learning and development modules in Moodle.
- Identify trends and effectively alert the respective departmental management team
- Assist in developing and updating quality assurance guidelines and procedures.
- Customer complaints resolution – extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.
- Any other ad hoc duties that might be required
- Strong Quality Focus
- Good coaching ability
- Customer Service Excellence.
- Exceptional reporting skills.
- Attention to detail
Please note that only applicants who meet the stipulated minimum requirements will be considered.
If you have not received a response within 30 days, please consider your application to be unsuccessful. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Hollywoodbets by 2x
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#J-18808-LjbffrQuality Assurance Systems Lead
Posted 1 day ago
Job Viewed
Job Description
Guided by its purpose to provide products for patients to alleviate pain and suffering and improve their quality of life, NBI’s vision is to be the leading African manufacturer and supplier of quality therapeutic proteins and diagnostic products.
National Bioproducts Institute NPC has a vacancy for the role of Quality Assurance(QA) Systems Lead. The successful incumbent will be required to :
Ensure excellence in the Quality Assurance departmental operations by leading technical initiatives and maintaining compliance with industry standards through :
Ensuring excellence in the Quality Assurance (QA) department and organisational compliance with cGMP, ISO13485 and regulatory requirements, through effective performance of quality management (QMS) functions by :
- Co-ordinating the annual internal, external and vendor audit programmes, through planning, executing and reporting.
- Implementation and management of systems and tools.
- Ensure that process risk assessments are planned and conducted.
- Ensure all changes at NBI are documented and processed.
- Ensure all documents and records are effectively controlled.
- The maintenance, reporting and frequent review of the various QMS systems, processes and procedures that are in keeping with the QA department objectives and industry standards.
- Identifying and reporting on quality metrics for each system at review meetings and forums.
- Implementing continuous improvement measures in the QA department.
Applications are invited from suitably qualified and experienced candidates.
#J-18808-Ljbffr