215 No Experience jobs in South Africa

Context

Our client is assisting a leading financial services organisation who recently completed the development of a comprehensive
Customer Experience (CX) strategy
. The next phase of work focuses on
translating that strategy into actionable execution plans
across the business. This engagement involves supporting client teams as they deepen and operationalise their CX execution plans, and facilitating sessions to help each business unit understand the practical implications of the recommendations as they begin implementation.

Role Overview

The Consultant will play a hands-on role in supporting the client's internal teams to move from strategy to execution. The focus will be on
facilitation, analysis, and structured support
to ensure that the CX strategy is effectively embedded across business units. This includes helping teams clarify priorities, define tangible next steps, and identify enablers or blockers to execution.

Key Responsibilities

• Support the translation of the CX strategy into actionable business unit plans
• Facilitate client workshops and discussions to align teams on execution priorities
• Analyse existing CX data, initiatives, and processes to identify gaps and dependencies
• Support the development of practical action plans and tracking mechanisms
• Document insights, key decisions, and progress in structured, presentation-ready formats
• Collaborate closely with client stakeholders and senior consultants to ensure delivery quality

Requirements

• ~2+ years' consulting experience in
  Customer Experience, Business Consulting, or related fields
• Strong understanding of customer experience principles, journey mapping, or service design
• Proven facilitation and communication skills, both verbal and written
• Analytical and structured problem-solving capability
• Experience working within or alongside financial services organisations advantageous, though not essential
• Self-starter with strong collaboration and client engagement skills

Contract Details

• Contract Type:
  Fixed monthly rate for the project duration
• Timing:
  Start 20 October, ~8-week duration
• Location:
  Johannesburg preferred (hybrid); mostly work from home with
  ~3 in-person client facilitation meetings per week

Please apply via the Apply button on this post. Direct outreach on LinkedIn or email won't be considered an application

Company Description

Tourplan is an established global Tour Operator and Destination Management software company. With over 400 Clients in 70 countries, we have offices in Christchurch, Johannesburg, London, Kuala Lumpur, and Costa Rica. The Tourplan Africa office looks after sales, installations, implementations, training & support for Southern Africa, East Africa, West Africa, Central Africa, and the Indian Ocean Islands. We are looking for a result focused people-person to provide consultancy, implement solutions and provide training on our ground-breaking software application.

In this role, your primary responsibilities will include:

•   Deliver post implementation training on our software to both new and existing clients when required

•   Managing, maintaining, and building existing client relationships

•   Lead point of contact for all customer account management matters

•   Providing solutions to new and existing clients

•   Analysing clients' systems and their usage of our solutions with a view to suggesting and implementing improvements

•   Providing support on our solutions, including responding to customer queries in a timely and effective manner, via phone, email, or ticket system

•   Enhancing the client's overall experience

•   Manage client related projects and/or implementations

Skills and experience needed.

•   Higher Education (Degree, Diploma or Tertiary IT Course)

•   Travel and Tourism experience

•   Minimum 5-years' Account Management Experience (ideally in software technology or travel company)

•   A good working knowledge of the Microsoft Office suite

•   Excellent communication and customer service skills

•   Excellent verbal and written communication skills

•   Strong analytical and problem-solving skills

•   Excellent time management skills

•   Ability to work independently and in a team environment

•   Detail-oriented and highly organized

•   A willingness to learn, troubleshoot and design solutions

•   Ability to Travel from time to time

Beneficial skills:

•   Knowledge and experience in accounting a distinct advantage (Bank Reconciliations, Foreign Exchange Variations, Balancing, Month-end Processes, etc.)

•   Tourplan experience

If this sounds like your perfect next step, then we'd love to hear from you

Our purpose is…

To change people's lives for the better through wellness . We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.

Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it's about creating real experiences that support members in their holistic health journey.

We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we're collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

• Refreshing Real Experiences : Authentic, engaging experiences that inspire lasting wellness
• Holistic Wellness : A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
• Curated Guidance and Progress : Personalized coaching and programs to support sustainable progress.
• Communities Without Conformity : Diverse, welcoming environments where everyone feels empowered.

Your Purpose.

To lead net membership growth and deliver exceptional "Unreasonable Hospitality" experiences through the Experience Consultant team for both our prospective and existing members whilst engaging with the Virgin Active brand, with the purpose of achieving the business growth objectives. The role will be key to deliver a seamless and integrated experience, guiding the entire member journey effortlessly, to truly deliver a holistic wellness experience for our members.

Your Duties and Responsibilities.

Member Experience

• Delivery of a consistently high Net Promoter Score (NPS)/ Member satisfaction rating (CSAT)
• Reduce complaint volumes and improve resolution turnaround times
• Positive member feedback trends reflected in surveys and feedback platforms
• Improved facility usage and retention through enhanced service delivery

Net Membership Growth

• Achieve and exceed monthly and quarterly net membership growth targets for the club
• Actively improve member retention percentage year on year
• Achieve and exceed member acquisition through campaigns, referrals and partnerships
• Contribution in new member acquisition through upselling and cross-selling of products and services to drive holistic wellness growth and retention of members

Community and Wellness Engagement

• Successful execution of wellness events, programs and social initiatives with measurable member participation
• Increased engagement levels within member community (attendance at events, participation in challenges, community platforms)
• Partnerships established with local wellness, corporate and community organizations driving additional member value and leads

People Leadership and Management

• Drive high performance experience culture among the experience teams to achieve set KPI's
• Ensure the improvement of employee engagement within the experience team
• Reduce staff attrition, through effective onboarding, coaching and people retention strategies
• Measurable improvements in service and sales through on the job training interventions
• Perform Manager on Duty Responsibilities in club, ensuring opening and closing functions are managed and executed

Marketing and Brand Activation

• Effective execution of marketing campaigns driving in club traffic and lead generation
• Enhanced digital and social media engagement metrics at club level
• Measurable contributions to brand visibility through events, partnerships and community presence

Data Driven Performance Management

• Accurate, timely reporting on sales, member satisfaction and retention metrics
• Consistent use of data and analytics to refine sales strategies and member experience

We can't live without… (Minimum Requirements)

• Matric/Grade 12 qualification
• Relevant tertiary qualification would be advantageous
• Minimum 2-4 years' management experience in Health and fitness, wellness or a customer focused industry which includes sales management (leading a sales team)
• Proven successful experience in achieving net member growth targets
• Demonstrated success in managing member experiences, activations and events
• Proven ability to lead, manage and develop teams to achieve business outcomes
• Strong sales and negotiation skills with the ability to close deals under pressure
• Financial acumen: highly numerate with proven knowledge of budgeting, P&L, and financial reporting
• Excellent analytical, organizational and problem-solving skills
• Strong communication and customer service skills with a passion for delivering exceptional member experience
• Proven experience using digital engagement platforms for sales, marketing or member engagement.

We'd like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success
• A commitment to making a difference in peoples' lives.
• A Growth mindset
• The ability to work independently
• Trustworthiness (must always act in doing the right thing)
• A drive to create memorable experiences for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness
• The ability to be agile
• The ability to be collaborative
• High Interpersonal skills (EQ)

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Responsible for managing escalated complaints and negative sentiment cases by processing resolutions accurately and empathetically. The Specialist ensures clients receive timely, transparent, and effective recovery interventions while feeding back learnings to improve service.

Requirements

• Matric/NQF Level 4

• Certificate in CX Principles and FAIS advantageous

• 3–5 years' client service experience in insurance/financial services

• Knowledge of insurance products and Insurance Legislation, POPIA, TCF Compliance, Pension Funds Act, Income Tax Act

• Metropolitan product knowledge in terms of claims, and policy servicing, policy benefits, exclusions and legislative requirements

• Working knowledge and experience of all operating in-house systems including OIPA Platform

• Experience with digital servicing tools (social media, WhatsApp, chatbot platforms,)

• Exposure to VOC tools (NPS, CSAT) and speech analytics are advantageous

Duties & Responsibilities

• Investigate and resolve escalated complaints across all channels, ensuring outcomes are fair, transparent, and empathetic.

• Processing of all centralized service transaction types across product lines.

• Managing OIPA outliers and exceptions, failed journeys, and high-complexity escalations while ensuring positive CX outcomes with emotional intelligence.

• Delivery of service recovery, including processing client requests (claims, adjustments, escalations) when required.

• Manage and resolve Level 1 chatbot complaints, escalating systemic issues for resolution.

• Assist with identified projects.

• Provide input to ISS team to enhance service processes on OIPA.

• Monitor and intervene in speech analytics-flagged complaints, ensuring early action before escalation.

• Responding to social media and WhatsApp queries promptly and professionally, safeguarding brand reputation.

• Apply CX principles to turn negative sentiment into positive outcomes, building client trust and loyalty.

• Builds and maintains strong relationships with clients, internal teams, and external stakeholders to foster trust and satisfaction.

• Delivers on service level agreements while driving the adoption of digital channels and ensuring client expectations are met effectively.

• Maintain accurate records in complaints registers, ensuring compliance and risk mitigation.

Competencies

• Skilled in complaint handling and recovery communication across all products and services

• Digital engagement (chatbots, WhatsApp, social media, CRM tools)

• Strong process knowledge to ensure accurate transaction processing

• Speech analytics monitoring and insights

• Plain-language communication (verbal & written)

• Ability to empathize and de-escalate client frustrations effectively

• Detail-oriented, ensuring accurate logging and resolution of cases

• Collaborative mindset, escalating insights to the Seniors and the Team Lead for service improvements

Behavioural Competencies

• Client-First Mindset – prioritizes client needs in all actions

• Empathy & Emotional Intelligence – builds trust through care and understanding

• Accountability – owns outcomes and follows through

• Analytical Thinking – translates data into actionable insights

• Agility – adapts quickly to evolving tools, processes, and client needs

• Proactive Problem-Solving – prevents issues before escalation

Company Description
Rank Group plc stands as a leading global gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide across digital and venue based experiences.

Operating with a multi-branded strategy, we offer entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the South Africa, UK, Gibraltar, and Mauritius you'll become part of a group with approximately 8,000 employees globally. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Job Description
We're looking for an Experience Designer to help shape how our customers engage across our casino and bingo omnichannel customer experience. Working closely with Product Managers and engineers, you'll design clear, accessible, and engaging experiences that reflect real needs, drive value, and ensure our products are safe and enjoyable for everyone.

Main Accountabilities & Responsibilities

• Design end-to-end user experiences across casino / bingo based digital and venue-based touchpoints.
• Collaborate with Product Managers to shape opportunity spaces and define user-centred solutions.
• Create flows, prototypes, and artifacts that bring service ideas and customer journeys to life.
• Contribute to design systems while ensuring solutions are inclusive and accessible.
• Use customer insight and behavioural data to inform and evolve your work.

Qualifications

• Experience designing for digital products or services with attention to the full customer journey.
• A strong grasp of user-centred design and systems thinking.
• Ability to translate complex user needs and business goals into intuitive service flows.
• Awareness of accessibility best practices and how to embed them into design.
• A collaborative mindset with the ability to influence decisions through design.

Additional Information
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

is important. From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.

We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

• Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

If you're considering Initial Teacher Training or would like some experience before you start, you can visit schools to get unpaid experience in the classroom.

You can visit schools to get unpaid experience in the classroom before you start your initial teacher training (ITT).

It Can Help You

• decide if you want to train to be a teacher
• discover if you'd like to teach in a primary or secondary school
• build a relationship with a school you might want to work for later

What to expect

Your experience will either be in a school or joining classes and meeting teachers online. Experiences usually last one or 2 days, but some can last up to 3 weeks.

During your experience, you'll get to do things like:

• observe lessons
• see how teachers manage a classroom
• find out how specific subjects are taught
• speak to teachers and meet pupils
• learn more about teacher training - including the application and interview process

Applications are open all year round.

We are seeking a warm, engaging, and guest-focused Experience Host with proven hotel guest relations experience. The ideal candidate will be passionate about hospitality, skilled at creating personalised guest experiences, and confident in handling guest interactions with professionalism and care.

• Minimum 2 years guest relations or front-of-house experience in a 4- or 5-star hotel environment
• Diploma or certificate in Hospitality Management advantageous
• Strong knowledge of guest service, VIP hosting, and complaint handling
• Excellent interpersonal and communication skills with a guest-centric approach
• Proficiency in Opera PMS and Microsoft Office
• Ability to anticipate guest needs and provide personalised recommendations
• Well-presented, professional, and confident in interacting with high-profile guests
• Strong organisational and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and public holidays
• South African citizen with a valid ID

• Act as the main point of contact for guests, ensuring a seamless and personalised arrival-to-departure experience
• Anticipate guest needs and provide personalised assistance, recommendations, and solutions
• Handle guest queries, feedback, and complaints with professionalism, ensuring service recovery where necessary
• Coordinate special requests, celebrations, and VIP arrangements in collaboration with other departments
• Maintain excellent knowledge of Cape Town attractions, dining, and cultural experiences to enrich guest stays
• Work closely with Front Office, Concierge, and F&B teams to deliver exceptional service across all touchpoints
• Maintain accurate guest profiles and preferences to enhance repeat guest experiences
• Uphold hotel standards, brand values, and service excellence in every guest interaction

• Must hold a valid South African ID
• Only candidates with relevant hotel guest relations experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview

The President Hotel is on a journey to be recognised as a true luxury destination.

Our purpose: to create and inspire memorable experiences.

Our vision: to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Closing date: 16 October 2025

Online Applications

We are committed to our Employment Equity Plan in all appointments. Once the advert has closed, well carefully review all applications and be in touch with shortlisted candidates. If you dont hear from us within two weeks of the closing date, please know that your application was not successful this time but we truly appreciate your interest in joining our team.

Our purpose is…

To change people's lives for the better through wellness . We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.

Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it's about creating real experiences that support members in their holistic health journey.

We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we're collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

• Refreshing Real Experiences : Authentic, engaging experiences that inspire lasting wellness.
• Holistic Wellness : A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
• Curated Guidance and Progress : Personalized coaching and programs to support sustainable progress.
• Communities Without Conformity : Diverse, welcoming environments where everyone feels empowered

Your Purpose.

The role of the Experience Consultant is to ensure we deliver on the business expectation of Unreasonable Hospitality. The role will be key to deliver on a seamless and integrated experience for every member from guiding the member effortlessly from initial engagement through onboarding and beyond, delivering a truly holistic wellness experience.

Your Duties and Responsibilities.

Member Experience

• Be the primary point of engagement for members, elevating their member experience at every Addressing member queries and uphold exceptional standards of administration and support.
• Create a welcoming and inclusive environment for all our members, making them feel that they belong, whilst building a community among our members
• Be available to engage and connect with members across the club, from point of entry to the club all the way to assisting our members with new member visits
• Ensure accurate processing of membership details, adhering to policy and data protection regulations
• Be proactive and seek opportunities to implement processes to enhance the membership journey ensuring efficiency across all interactions.
• Take initiative and demonstrate ownership in every situation, recognizing the impact of customer satisfaction on club success.
• Provide advice on all exercise activities to maximize member engagement.

Membership Sales and Retention

• Be accountable for achieving individual and team monthly membership sales, retention, and growth targets.
• Drive the club's success by consistently meeting net growth, revenue, and sales objective.
• Deliver on all activity targets to support sustainable membership expansion.
• Customize membership solutions to fit individual needs and actively grow corporate memberships within the local community.
• Generate new member sales through creative promotional campaigns, both inside and outside the club, while collaborating effectively with other departments.
• Drive net membership growth using the marketing tools available
• Achieve stipulated KPIs by embedding sales processes across the club and working closely with product teams to enhance the prospect-to-member journey.
• Implement daily required activity based on conversions.
• Drive new leads.
• Book appointments for prospective members.
• Conduct club tours.
• Facilitate a seamless onboarding process within the first 90 days of a member joining.

Ancillary Sales

• Deliver expert guidance on Virgin Active products, ensuring members maximize their wellness experience.
• Keep updated on product offerings, trends, and innovations, actively supporting company initiatives and driving continuous improvement.
• Promote Personal Training and all other ancillary products by effectively communicating its benefits, encouraging trial, and fostering uptake among new members.
• Advise additional products and services to support the member experience and goals.
• Assist with bookings of PT packs and other ancillary packs.

Additional Duties

• Complete all administrative processes and procedures as required from the company timeously
• Recognize the significance of member retention and your role in nurturing relationships with new members.
• Support the smooth operation of your club and consistently provide exceptional member experiences consistently.
• Remain flexible and willing to undertake additional tasks to maintain brand standards and ensure smooth club operations.
• Uphold punctuality, reliability, and commitment to your role.
• Manage your time effectively to maintain staffing levels, including weekend and late hour shifts as needed to meet performance targets.
• Fulfil the duties of the "Manager on Duty" Shift as required.
• Create an inclusive, welcoming and engaging environment for all team members.

We can't live without. (Minimum Requirements)

• Grade 12 Senior Certificate or NQF level 4 equivalent
• Minimum of 2 years' proven sales experience with a successful track record
• At least 1 year experience in a face-to-face customer service/hospitality role
• Strong communication, interpersonal and presentation skills
• Must have a natural orientation to deliver exceptional member experiences to prospective and existing members.
• Proven ability to meet targets, analyze data and work with budgets
• Experience in running marketing promotions
• Must be comfortable working with digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and how to deliver an exceptional customer experience
• Passionate about people, service and exercise
• Professional, confident and aligned with Virgin Active

We'd like you to have. (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in peoples' lives.
• A Growth mindset
• The ability to work independently
• Must be respectful and have a good level of empathy for others
• A drive to create memorable moments for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have. (additional skills)

• Relevant tertiary qualification in Sales, Marketing or related field
• Knowledge of industry trends, fitness and exercise experiences
• The ability to be agile
• The ability to be collaborative
• High Interpersonal skills (EQ)

Our client, a well-established organisation in the travel and tourism industry, is seeking a skilled Accountant to join their dynamic finance team. This role offers the flexibility of working fully remotely, while gaining exposure to international accounting practices and contributing to the financial success of a global business. Youll take ownership of the full accounting function, ensuring accuracy, compliance, and insightful financial reporting.

Key Responsibilities:

• Full bookkeeping function up to balance sheet
• Preparation of and assistance with financial statements
• Cash flow forecasting, analysis, and reporting
• Management accounts preparation and month-end closes
• Handling tax, VAT, and statutory submissions
• Supporting internal and external audits
• Processing and managing payroll and HR functions
• General administrative duties including reconciliations (credit cards, trip recons, stationery, and orders)
• Exposure to and management of US Dollar transactions and accounts

• BCom Degree in Finance or Accounting (essential)
• Completed articles preferred (SAICA or similar), including bookkeeping exposure (not pure audit)
• Minimum 3 to 4 years relevant accounting experience (post-articles or commercial)
• Strong understanding of USA accounting or experience working with US Dollar transactions (non-negotiable)
• Advanced MS Excel skills
• Experience with Sage or Pastel accounting systems
• Excellent attention to detail, analytical ability, and strong communication skills
• Ability to work independently and manage deadlines in a remote environment

Apply now!