2,004 Customer Service Roles jobs in South Africa

Role Overview

Frontrow Hair is a trusted South African brand, specialising in high-quality human hair extensions and hair products. We are looking for a friendly, professional, and sales-oriented Customer Care & Sales Representative to join our team. This part-time role is perfect for someone who enjoys building customer relationships, thrives in a sales-driven environment, and is highly organised in managing daily operations.

Working Hours:

• Monday–Friday: 9:00am – 2:00pm

• 1st & last Saturday of the month: 9:00am – 12:00pm

Key Responsibilities

• Deliver excellent customer service in-store, online, and via phone/email.

• Conduct product demonstrations, including shade matching and helping customers select the right hair products.

• Drive sales, contributing to overall team goals and customer satisfaction.

• Handle logistics and dispatch: prepare, pack, and fulfil customer orders accurately.

• Respond promptly to customer queries with clear, professional communication.

• Assist our Operations Manager with day-to-day administrative and operational tasks.

Skills & Requirements

• Friendly, approachable, and customer-focused.

• Excellent spoken and written communication skills.

• Confident in driving sales and building customer relationships.

• Strong organisational skills and attention to detail.

• Proactive problem-solving abilities and a can-do attitude.

• Computer literate and comfortable working with online systems.

• Previous retail, sales, or customer service experience is highly advantageous.

How to Apply

Please send your CV and a short cover letter to

Job Type: Part-time

Pay: R7 000,00 - R9 000,00 per month

Expected hours: 22 – 25 per week

Application Question(s):

• When would you be available to start?
• What interests you about the role? (No ChatGPT)
• Please type me a short answer here to an example query from a customer:

"Hi there Your products are very expensive. Is this even real hair? How do I choose what colour is right for me?" (PLEASE DO NOT USE CHAT GPT FOR THIS AS IT WILL IMMEDIATELY DISQUALIFY YOUR APPLICATION)

• Where are you located?

License/Certification:

• Driver's license (Preferred)

Work Location: In person

Frontrow Hair is a trusted South African brand, specialising in high-quality human hair extensions and hair products. We are looking for a friendly, professional, and sales-oriented Customer Care & Sales Representative to join our team.

This part-time role is perfect for someone who enjoys building customer relationships, thrives in a sales-driven environment, and is highly organised in managing daily operations.

Working Hours:

• Mon - Fri: 9:00am - 2:00pm

• 1st & last Sat of the month: 9:00am - 12:00pm

Key Responsibilities:

• Deliver excellent customer service in-store, online, and via phone/email.

• Conduct product demonstrations, including shade matching and helping customers select the right hair products.

• Drive sales, contributing to overall team goals and customer satisfaction.

• Handle logistics and dispatch: prepare, pack, and fulfil customer orders accurately.

• Respond promptly to customer queries with clear, professional communication.

• Assist our Operations Manager with day-to-day administrative and operational tasks.

Skills & Requirements:

• Friendly, approachable, and customer-focused.

• Excellent spoken and written communication skills.

• Confident in driving sales and building customer relationships.

• Strong organisational skills and attention to detail.

• Proactive problem-solving abilities and a can-do attitude.

• Computer literate and comfortable working with online systems.

• Previous retail, sales, or customer service experience is highly advantageous.

How to Apply:

Please send your CV and cover letter to

Customer Care Consultant / Helpdesk Consultant

The purpose is to play a pivotal role in supporting and guiding our Members through their business journey, helping them gain a clear understanding of the business and the challenges, incentives, goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

• Proven success in developing and executing business strategies.
• Computer literate - intermediate.
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal‑oriented with a focus on achieving targets.
• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches.
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self‑Confidence, Showing Composure, Embracing Change.
• Understanding People, Team Working, Valuing Individuals.
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self‑awareness.
• 2‑3 years Network Marketing / Entrepreneurial experience / 2‑3 years Business coach and mentor entrepreneurs to reach business goals experience / 2‑3 years customer service experience / 2‑3 years' experience in business development, sales, or related field.

• Interacting successfully with new prospective Members and explaining the Business to them.
• Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
• Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
• Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
• Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
• Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
• Offer guidance and support to Members which fosters a positive and encouraging experience.
• Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
• Align with the company's mission to improve the member experience and positively impact lives.
• Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
• Assist new Members in starting their business journey by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
• Educate members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
• Support members in achieving their targets and advancing to the next leadership level.
• Assist Members in developing strategies to increase sales in order to maximise business growth and earnings.
• Full understanding of the online system.
• Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
• Record keeping of all interactions with Members on the system.
• Promote and educate Members on all new products developed.
• Respond to Members queries relating to products in a professional manner.

• Work towards the overall goal of impacting the lives of Members positively.
• Develop strategies to help Members overcome challenges and achieve their business goals.
• Foster a culture of support and encouragement within the team.
• Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members.
• Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members.
• Stay up to date on product knowledge, business strategies, and industry trends.

Overview

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Purpose:
Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).

• Telephonically guide customers through the product offering, pricing, terms and conditions.
• Take ownership of queries and ensure they are resolved timeously and effectively.
• Handle urgent and complex enquiries and requests received telephonically and via email.
• Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
• Maintain the outlined QA average on all calls.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Accurately and efficiently capture all customer data.
• Finalise calls at point of contact, where possible.
• Forward accurate policy documents to customers within mandated timeframes.
• Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

• Matric
• Regulatory Examination (RE) - Required
• Minimum NQF Level 4 Short Term Insurance - (Required)
• Relevant Tertiary and/or Insurance Qualification
• 2 – 3 years’ experience in the short-term insurance industry.

• Customer Service
• Customer Interaction
• Analytical Thinking
• Collaboration
• Executing

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Customer-oriented
• Customer-focused with a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Interpersonal Savvy
Manages Ambiguity
Manages Complexity

NQF Level 3 & NQF Level 2 - Below school leaving

15 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

CAPE TOWN- Northern Suburbs - Customer Care Consultant (External)
Stunning opportunity for a vibrant and energetic individual to act as a Customer Care Consultant for this Market Leader in the Office Interiors Space.
Only candidates who live in the CBD, Blouberg, Century City and surrounds will be considered for the role.

Requirements are as follows:

• Attention to Detail
• Computer Literacy
• Valid Code 8 Driver’s Licence and Reliable Motor vehicle are essential
• Ability to work in a hands-on environment
• Knowledge of interiors or indoor plants is a plus

• Visit customers daily to maintain and strengthen relationships
• Maintain records on the CRM System
• Assist Accounts Department with debt collection when necessary
• Support Operations staff as needed
• Update and report on client list

• Excellent time management and communication skills
• Customer care experience
• Sales or account management experience is a plus

We offer a competitive remuneration package and benefits to the successful candidate.

Overview

Let’s Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Purpose : Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).

• Telephonically guide customers through the product offering, pricing, terms and conditions.
• Take ownership of queries and ensure they are resolved timeously and effectively.
• Handle urgent and complex enquiries and requests received telephonically and via email.
• Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
• Maintain the outlined QA average on all calls.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Accurately and efficiently capture all customer data.
• Finalise calls at point of contact, where possible.
• Forward accurate policy documents to customers within mandated timeframes.
• Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

• Matric
• Regulatory Examination (RE) - Required
• Minimum NQF Level 4 Short Term Insurance - (Required)
• Relevant Tertiary and/or Insurance Qualification
• 2 – 3 years’ experience in the short-term insurance industry.

• Customer Service
• Customer Interaction
• Analytical Thinking
• Collaboration
• Executing

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Customer-oriented
• Customer-focused with a positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

15 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Duties and Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements and Qualifications

• Excellent written communication skills with a strong command of grammar and spelling.
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy, patience, and a customer-focused attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.

Salary and Rates

Salary including allowances and incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month.

Days & Times of Work

The operation is based in the Cape Town CBD and runs on a rotational schedule from 06:00 to 22:00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

Billing, Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Information Technology (IT)

JOB DESCRIPTION :

• Ensuring queries / requests are acknowledged within 60 minutes on Salesforce.
• Ensure acknowledgement on Salesforce, telephonically and on email to the client and insurance.

• Ensuring voice logs are extracted from Dreamtec provided client with efficient feedback on queries.
• Liaising with Service provider to obtain checklists for customers and clients.

• Listening to and investigating voice logs / calls to determine what transpired and providing client with observation.
• Attaching relevant info as per Dreamtec.
• Assisting with checklists to deal with general queries and query investigations.
• Assisting with investigating problems and supplying feedback.

• Following up on daily emails.
• Ensuring tickets are actioned on ticketing system (Salesforce).
• Monitoring in progress and tickets to be actioned.
• Capturing information on Salesforce tickets for reports and providing feedback to clients.
• Updating and closing tickets for timeous reporting and feedback within TAT.

We are seeking a Customer Care Manager to lead our customer service operations, covering Frontline Customer Care, After-Sales Coordination, and Technical support. You will ensure smooth communication between customers, coordinators, and technicians while maintaining service excellence and timely resolution of requests.

This is a hands-on leadership role for someone who combines operational discipline, technical understanding, and people management skills. You will streamline workflows, monitor performance, and drive continuous improvement across the customer care function.

Department: Customer Care

Location: Stikland, Cape Town

Schedule: Monday – Thursday 08:00 – 16:30 | Friday 08:00 – 16:00 (Weekend oversight rotation as required)

Type: Full-Time | On-Site

Salary: Market-related, commensurate with experience

• Manage client interactions, ticket intake, and weekend support rotation.
• Ensure tickets are correctly logged and routed to After-Sales.

• Oversee escalated service requests, quotes, and invoicing.
• Track part usage and workflow between customers, coordinators, and technicians.

• Supervise daily job allocation, parts verification, and SLA compliance.
• Plan weekend standby and technical cross-training programs.

• Lead Frontline, After-Sales, and Technical teams.
• Conduct daily “morning huddles” to align priorities and tickets.
• Manage schedules, weekend rotations, and call-outs.
• Implement cross-training to reduce single-role dependency.
• Build a professional, service-focused team culture.

• Ensure smooth flow of tickets across all departments.
• Audit ticket quality, turnaround times, and quote / invoice accuracy.
• Oversee SLA compliance for repairs, installations, and call-outs.
• Maintain SOPs and approved communication templates.

• Produce weekly / monthly reports on ticket volumes, resolutions, SLA adherence, and customer satisfaction.
• Use Excel and analytics tools to identify trends and inefficiencies.
• Recommend process improvements to management.

• Act as the main escalation point for complex issues.
• Ensure professional and transparent communication with clients.
• Collaborate with teams to resolve high-priority or VIP concerns.

• Review and approve non-warranty quotes.
• Ensure invoices are accurate and submitted before job scheduling.
• Track unpaid invoices and elevate when needed.
• Assist with budgeting for parts, warranty claims, and department resources.

• Oversee job allocation, scheduling, and spare parts verification.
• Audit warranty vs. non-warranty repairs to avoid unnecessary claims.
• Maintain workshop and van stock according to procedure.

• Identify automation opportunities and optimize system usage.
• Conduct weekly training sessions on troubleshooting, communication, and product knowledge.
• Maintain knowledge base of procedures and templates.
• Implement process improvements based on team feedback.

• Leadership: Manage and mentor multi-department teams, ensuring accountability.
• Technical Understanding: Knowledge of equipment operations, service workflows, and part management (catering / refrigeration experience advantageous).
• Analytical Skills: Excel, reporting, and dashboard creation.
• Communication: Clear written and verbal communication with staff and clients.
• Customer-Centric: Fast, reliable, and transparent service delivery.
• Problem-Solving & Organization: Structured decision-making under pressure, multitasking, and workflow management.
• System Proficiency: CRM / ticketing tools, ERP systems, Microsoft 365.

• Matric (Grade 12) required; tertiary qualification in Business, Technical Support, or Operations Management preferred.
• 4–6 years of experience in customer care, after-sales, operations, or similar.
• Experience managing cross-functional teams in service or technical environments.
• Proficiency in Excel, CRM / ticketing, ERP systems, Microsoft 365.
• Experience in catering or refrigeration equipment advantageous but not mandatory.
• Available for weekend oversight rotation.

• Reports directly to senior management.
• Opportunity to grow into Head of Customer Experience.
• Play a key role in service quality, operational efficiency, and digital transformation.