39 Incident Response jobs in South Africa
Remote Incident Response Tech Lead
Posted today
Job Viewed
Job Description
FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.
We’re also rapidly growing and are looking for top-tier candidates who share our four core values:
- We are team players, collectively working towards a common goal.
- We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
- We do the right thing with an honest and transparent approach that always puts our clients first.
- We take ownership of our work, always seeing it through to completion.
- We execute quickly and precisely, both internally and externally.
If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.
As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you’ll be translating technology to clients who aren’t always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client’s recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.
Shifts- We are currently staffing the following shifts:
- 8:00 AM – 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST)
- 2:00 PM – Midnight (Friday to Monday) - South Africa Standard Time (SAST)
- You’ll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting.
- Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down.
- You’ll work through our ticketing system to document, track, and escalate project tasks and tickets, and you’ll also work on our documentation platform to keep everything up to date along the way.
- You'll serve as an escalation point on technical questions from other engineers and the client.
- You’ll be working with a team of intelligent people to deliver world-class service to our clients
- Excellent comprehension and communication in the English language
- Previous experience leading a technical team
- Knowledge of Office 365 / Azure cloud services
- Knowledge of Active Directory
- Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
- Broad understanding of how operating systems work
- Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
- Comfortable working in different OSs, both in CLI and GUI
- SQL DB knowledge is a plus
- Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
- Experience troubleshooting ingress/egress issues
- Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
- Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.)
- Understanding of the elements of network and system performance
- Time management skills are crucial to your success in this role
- Superb verbal and written communications skills are a must
- Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
- Previous recovery / remediation experience a plus
- Experience working in a ticketing system is preferred, with Autotask experience a plus
At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide:
- Salary range – R800,000 to R1,058,574
- Quarterly bonus eligibility based on specific KPIs.
- Educational reimbursement for certification tests and company supplied training resources
Remote Incident Response Tech Lead
Posted 6 days ago
Job Viewed
Job Description
We're also rapidly growing and are looking for top-tier candidates who share our four core values:
- We are team players, collectively working towards a common goal
- We work each day with a growth mindset focused on the success of our coworkers, clients, and the company
- We do the right thing with an honest and transparent approach that always puts our clients first
- We take ownership of our work, always seeing it through to completion
- We execute quickly and precisely, both internally and externally
As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you'll be translating technology to clients who aren't always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client's recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.
We are currently staffing the following shifts:
8:00 AM - 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST)
2:00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)
Here's what you'll be doing:
- You'll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting
- Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down
- You'll work through our ticketing system to document, track, and escalate project tasks and tickets, and you'll also work on our documentation platform to keep everything up to date along the way
- You'll serve as an escalation point on technical questions from other engineers and the client
- You'll be working with a team of intelligent people to deliver world-class service to our clients
- Excellent comprehension and communication in the English language
- Previous experience leading a technical team
- Knowledge of Office 365 / Azure cloud services
- Knowledge of Active Directory
- Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
- Broad understanding of how operating systems work
- Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
- Comfortable working in different OSs, both in CLI and GUI
- SQL DB knowledge is a plus
- Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
- Experience troubleshooting ingress/egress issues
- Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
- Strong comprehension of system architecture (i.e. - how servers' function, what their roles are, etc.)
- Understanding of the elements of network and system performance
- Time management skills are crucial to your success in this role
- Superb verbal and written communications skills are a must
- Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
- Previous recovery / remediation experience a plus
- Experience working in a ticketing system is preferred, with Autotask experience a plus
At FusionTek, we truly believe that our people are our most valuable asset, which is why we're excited to provide:
- Salary range - R800,000 to R950,000
- Quarterly bonus eligibility based on specific KPIs
- Educational reimbursement for certification tests and company supplied training resources
Remote Incident Response Tech Lead
Posted 20 days ago
Job Viewed
Job Description
FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.
We’re also rapidly growing and are looking for top-tier candidates who share our four core values:
- We are team players, collectively working towards a common goal.
- We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
- We do the right thing with an honest and transparent approach that always puts our clients first.
- We take ownership of our work, always seeing it through to completion.
- We execute quickly and precisely, both internally and externally.
If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.
As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you’ll be translating technology to clients who aren’t always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client’s recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.
We are currently staffing the following shifts:
8:00 AM – 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST)
2:00 PM – Midnight (Friday to Monday) - South Africa Standard Time (SAST)
Here’s what you’ll be doing:
- You’ll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting.
- Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down.
- You’ll work through our ticketing system to document, track, and escalate project tasks and tickets, and you’ll also work on our documentation platform to keep everything up to date along the way.
- You'll serve as an escalation point on technical questions from other engineers and the client.
- You’ll be working with a team of intelligent people to deliver world-class service to our clients
- Excellent comprehension and communication in the English language
- Previous experience leading a technical team
- Knowledge of Office 365 / Azure cloud services
- Knowledge of Active Directory
- Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
- Broad understanding of how operating systems work
- Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
- Comfortable working in different OSs, both in CLI and GUI
- SQL DB knowledge is a plus
- Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
- Experience troubleshooting ingress/egress issues
- Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
- Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.)
- Understanding of the elements of network and system performance
- Time management skills are crucial to your success in this role
- Superb verbal and written communications skills are a must
- Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
- Previous recovery / remediation experience a plus
- Experience working in a ticketing system is preferred, with Autotask experience a plus
At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide:
- Salary range – R800,000 to R950,000
- Quarterly bonus eligibility based on specific KPIs.
- Educational reimbursement for certification tests and company supplied training resources
Associate (Technical Lead), Incident Response, South Africa Cyber security Cape Town
Posted 26 days ago
Job Viewed
Job Description
S-RM is seeking an Incident Response Associate (Technical Lead) to join our Cyber Security team in South Africa.
Cybersecurity
Cape Town
Who we areS-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.
We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.
But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.
We’re excited you’re thinking about joining us.
Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever.
We’re building a team to meet this challenge. We’re quick to respond, innovate, and improve. We don’t get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we’ll empower you to implement them. If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.
We also don’t believe there’s a typical cyber security professional. We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You’ll always find a range of perspectives and expertise to help you learn and grow.
If that sounds like your kind of team, we’d like to hear from you.
The roleOur Incident Response Associates are a critical part of our Cyber Security division’s success.
As a Response Associate (Technical Lead), you will deploy your incident response expertise in a senior delivery role across our incident response services.
You will work across the full lifecycle of security incidents to help our clients respond and recover, including:
- Leading technical incident response from first contact through to closure: you will be the primary technical resource on response cases, deploying your own expertise and offering guidance to colleagues on your project team.
- Overseeing host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, and forensics, log, malware and root cause analyses.
- Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
- Participating in an on-call rotation to provide 24X7X365 client incident coverage.
Other features of the role include:
- Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
- Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your incident response expertise.
- Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team’s work/life balance and offer flexible working options to support your wellbeing.
Candidates with the following qualifications and experience are likely to succeed as Incident Response Associates at S-RM.
That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.
- Experience: 5+ years’ experience in a technical cyber security role. Direct experience working in an incident response team is beneficial but not essential.
- Approach: an investigative mindset. You should be comfortable solving problems with limited information and guidance.
- Threat intelligence: some demonstrable knowledge of cyber threat actors, and their tactics, techniques, and procedures.
- Skillset: you should be comfortable using scripting to solve cyber security problems and ideally be able to demonstrate an interest in doing so, e.g. through your own research projects or prior experience.
- Communication: you should be able to communicate your technical findings for a non-technical audience in a professional setting.
- Qualifications: relevant industry certifications are not required for this role. However, holding any of the following is beneficial: GCFE, GCFA, EnCE, CFSR, CISSP, GREM, CCNA, MCFE, OSCP, Network+ and Security+
The successful candidate must have permission to work in South Africa by the start of their employment.
We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:
- 23 days holiday per year in addition to public holidays (+1 day for every year of service up to a maximum of 30 days in total);
- Hybrid working and flexible working hours;
- Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education;
- Life Insurance 4X annual salary.
Parental Support:
- Fertility treatment leave – 5 days of leave per cycle of treatment per year;
- Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
- Paternity leave – 6 weeks of full pay.
Various Health and Medical Benefits including:
- Medical Aid (taxable benefit) for you and your immediate family;
- EAP program for you and your immediate family;
- Free access to the world-famous mindfulness app.
Associate (technical lead), incident response, south africa cyber security cape town
Posted today
Job Viewed
Job Description
Associate (technical lead), incident response, south africa cyber security cape town
Posted today
Job Viewed
Job Description
Security Analyst
Posted 1 day ago
Job Viewed
Job Description
- Matric Certificate with Maths
- B Com in Accountancy or equivalent
- JDE Common Foundation
- JDE Technical Foundation
- AllOut Security Certification
- CNC Certification (advantageous)
- AS/400 CL Programming
- PRINCE2 / Project Management Certification
- Business or Systems Analysis Certification
- ITIL or COBIT Framework knowledge.
- Ten (10) + years in IT, with at least 5 years in JD Edwards E1 and World (Functional and Technical)
- Experience with AllOut Security administration
- ERP System experience: JD Edwards (mandatory), SAP or Navision (advantageous)
- Deep knowledge of Active Directory, QlikView, and vulnerability management
- Experience managing security frameworks on AS/400 systems;
- CNC and JDE deployment management
- Business analysis, project implementation, and end-user training
- Knowledge of compliance standards (SOX, King IV);
- Process mapping and documentation (Visio, Lucidchart, etc.)
- Report development and analytics (QlikView, SQL, etc.).
- Design and maintain system security protocols (JDE E1 and World)
- Administer and configure AllOut Security, ensuring segregation of duties and audit readiness
- Monitor and maintain integrations and support for various systems connected to JD Edwards
- Perform system analysis, vulnerability assessments, and conduct internal audits in alignment with King III/IV and SOX
- Lead and support audits, risk assessments, and disaster recovery processes
- Manage user roles, responsibilities, and access rights across systems
- Support CNC, AS/400 system management, and I-series server operations
- Write, update, and maintain technical documentation and user procedures
- Lead incident responses, forensic analysis, and investigations of breaches
- Train and support end-users and teams across departments;
- Provide help desk support and develop end-user documentation
- Drive and support security awareness campaigns
- Proactively identify areas of process and security improvement
- Attend to audit queries as and when required
- Perform ad hoc duties as and when required within reasonable job scope.
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Network Security Analyst
Posted 2 days ago
Job Viewed
Job Description
Level: Intermediate
About The Role
Were looking for a highly skilled Network Security Analyst to join our forward-thinking, security-driven team. In this role, you'll be the guardian of our digital infrastructure ensuring that firewalls, network rules, and security configurations are robust, compliant, and ready to face emerging threats.
Key Responsibilities
- Manage and resolve firewall-related tickets efficiently.
- Add, modify, and optimize firewall rules in line with security best practices.
- Configure Palo Alto firewalls confidently and effectively.
- Implement secure changes without disrupting business operations.
- Monitor and analyze security systems to proactively prevent breaches.
- Palo Alto Certification (essential).
- Proven experience managing and configuring Palo Alto firewalls.
- Strong understanding of firewall rule creation and security change management.
- Familiarity with common security protocols and network monitoring tools.
- Excellent troubleshooting and analytical skills.
- Experience working with Checkpoint firewalls.
- Exposure to other enterprise security solutions.
- 100% remote work operate from anywhere in South Africa.
- Competitive salary aligned with experience.
- Join a dynamic, security-focused team with cutting-edge tools and projects.
Technical Security Analyst
Posted 2 days ago
Job Viewed
Job Description
Job Title: Technical Security Analyst
Reports To: Associate Director, Security
Employment Type: Full-Time, Permanent, remote position in South Africa only
As a Technical Security Analyst at Netstock, you will be at the frontline of defending our digital environment by identifying, analyzing, and responding to cyber threats with precision and context. You’ll leverage your expertise in forensic analysis, vulnerability assessment, and threat intelligence to investigate incidents, interpret complex server logs, and assess the true business impact of vulnerabilities. This role is ideal for a technically skilled professional who understands risk and thrives in high stakes scenarios.
You’ll work closely with cross-functional teams, including engineering, compliance, and IT to ensure that security incidents are swiftly contained, vulnerabilities are correctly prioritized, and risks are well-communicated. Your ability to see the bigger picture while navigating the technical details will directly strengthen our security posture.
From interpreting CVEs to leading incident reviews, your input will shape how we protect our infrastructure and our customers. If you’re passionate about forensics, threat response, and building resilient systems in a modern, cloud-based environment, we’d love to hear from you!
Responsible for conducting forensic evidence gathering during security incidents, interpreting system and application logs, and identifying indicators of compromise. This role requires a strong foundation in cybersecurity principles, familiarity with server environments, and hands-on experience with vulnerability and threat analysis.
Responsibilities
- Collect and preserve forensic evidence from servers, endpoints, and cloud environments in a forensically sound manner
- Access, read, and interpret server logs, audit trails, and system data to support investigations
- Analyze logs for suspicious activity, privilege escalations, lateral movement, and known attack signatures
- Support segregation of duties analysis and remediation
- Analyze the technical and business impact of identified vulnerabilities or attack vectors using threat intelligence and risk management principles
- Evaluate the likelihood and potential consequence of exploitation, and provide context-based risk ratings and mitigation recommendations
- Collaborate with DevOps, Dev, IT and Security teams during incident response, ensuring proper containment and root cause analysis
- Maintain awareness of emerging vulnerabilities, actively working with CVEs and threat intelligence to assess risk
- Provide post-incident reporting with detailed timelines, evidence, and mitigation recommendations
- Ensure forensic/investigation activities align with legal, regulatory, and organizational standards (e.g., ISO 27001, NIST, GDPR)
- Vulnerability Management - Track patching and configuration compliance across systems
- Proactively search for signs of compromise using hypothesis-based techniques
- Use threat intelligence feeds and TTPs (Tactics, Techniques, and Procedures) to identify abnormal patterns
- Build and refine detection logic based on observed environment behavior
- Create custom log correlation rules and detection use cases
- Review server, database, and application configurations for security misconfigurations
- Assist with internal or third-party penetration testing exercises
- Validate reported vulnerabilities and test exploitability in controlled environments
- Help develop realistic tabletop scenarios and user training content
Required Skills and Qualifications
- Proficiency in forensic tools and techniques
- Generalist understanding of server infrastructure, system privileges, and core security concepts
- Ability to parse and correlate various log formats (syslog, Windows Event Logs, cloud audit logs, etc.)
- Proficient in reviewing and interpreting log data across different platforms (Windows, Linux, cloud, network appliances)
- Experience with CVE tracking, vulnerability scanners, and mitigation workflows
- Familiarity with standards such as ISO 27001 and common infosec frameworks
- Solid grasp of risk management principles (likelihood vs. impact, asset value, threat actor profiling, etc.)
- Experience assessing the business relevance of technical vulnerabilities and translating findings for stakeholders
Preferred Skills and Qualifications
- Hands-on incident response or blue team roles
- Exposure to SIEM platforms
- Understanding of chain-of-custody and legal considerations in evidence handling
- Experience in environments with regulatory requirements
- Familiarity with common services: SSH, DNS, HTTP(S), SMB, RDP
- IDS/IPS knowledge
- Ability to track vulnerabilities through to remediation
- Exposure to ISO 27001, NIST CSF, CIS Controls, MITRE ATT&CK
- Ability to perform hypothesis-driven hunts and pivot off findings
- Knowledge of cloud platforms: AWS, Linode, Hetzner
- Understanding of the CIA triad (Confidentiality, Integrity, Availability)
This position is subject to pre-employment screening, however candidates will not be unfairly discriminated against.
We receive a high number of applications per role and therefore ONLY successful applicants will be contacted.
This role is open to residents of the Republic of South Africa. Although we may consider candidates with permanent residency, preference will be given to citizens of the Republic of South Africa.
Working with us
Netstock was founded with a clear vision: To give the hungry up-and-comers the capability to level the playing field and compete with the industry giants. Working here means embracing that “challenger” mentality: We are smart, scrappy fighters, building our edge with the agility to move faster than the big guys — pioneering smarter ways to work and innovating new ways to deliver powerfully easy to use technologies for our customers.
About us
Netstock is the driving force accelerating the growth of organizations worldwide. Over the last 15 years, we’ve built out a regional presence that gives us deep insights into supply chain planning factors in each industry. We continue to enhance our supply chain planning solutions, making our predictive engine smarter, accelerating automation, and adding sophisticated new capabilities such as AI and machine learning.
You can read more about Netstock’s history and our product offering at Netstock
#J-18808-LjbffrPhysical Security Analyst
Posted 5 days ago
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Job Description
Join to apply for the Physical Security Analyst role at Teraco – A Digital Realty Company
Join to apply for the Physical Security Analyst role at Teraco – A Digital Realty Company
Teraco Data Environments
2025/07/24 Gauteng
Job Reference Number: PSA_JB3
Department: Security
Business Unit
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related
This role is an administrative role. The Physical Security Analyst will be responsible for performing the day-to-day operations, management and administration of the physical security access control and CCTV system, keeping track of physical assets and client reporting.
Job Description
PURPOSE OF THE ROLE
This role is an administrative role. The Physical Security Analyst will be responsible for performing the day-to-day operations, management and administration of the physical security access control and CCTV system, keeping track of physical assets and client reporting. The role is responsible for tracking and ensuring closure of security vulnerabilities, management and closure of tickets within SLA, and updating policies and procedures to improve security posture.
Main Functions Of The Job
- Action physical access request tickets to the Access Control System in line with Teraco policies. This requires a high degree of attention to detail, and compliance to policies.
- Track and allocate tickets to team members for action. Ensure tickets are addressed within required timelines.
- Analyze logs and data sets from various sources to formulate reporting for internal usage e.g. data integrity assessments etc.
- Analyze logs and data sets from various sources to formulate reporting for Teraco clients.
- Track percentage of data integrity issues successfully verified & closed within the specified timeframe.
- Ensure scheduled checks, calibrations, and inspections (CCTV, access control, metal detectors, perimeter fences) are completed on time.
- Logging and updating calls via the ticketing system.
- Driving closure and tracking progress to ensure timely remediation for incident Management specific to security systems.
- Client specific monthly reporting.
- ISO 27001, PCI, ISAE 3402 Type II compliance, monitoring and reporting, as it relates to supported systems.
- The use of vulnerability management for IoT and OT devices using third-party tools, including identification, assessment, and remediation tracking by logging of tickets for action by team members and ensuring tasks are closed timeously.
- System Uptime: Validation of percentage of time that all security systems (CCTV, access control, metal detectors) are operational and functional by leveraging data sets provided from various sources.
- Escalate and track calls that require the attention of the IT team by utilizing the correct escalations channels
- Document security administration procedures, implement the procedures as agreed and ensure evidence in respect of procedures is retained as per documented.
- Liaising with vendors for replacement stock or spares for maintenance & maintain critical stock levels.
- Adherence to standard operating procedures and to IT security governance and policies.
- Take initiative in consultation with Security Systems Manager to improve IT security and better fulfil the needs of the user-base.
- Validation of handover documentation for the testing of new installations for both standard and non-standard projects.
- Ad-hoc duties.
- Review & validation of new/old, mapped camera’s according to security risk reviews.
Skills Requirement
- Excellent written and verbal communication skills.
- Active listening – ability to understand requirements
- Ability to communicate in English
- Diligent: Even when it becomes a hassle must be willing to see an issue through to resolution.
- Good prioritization and organization skills.
- Attention to detail and accuracy
- Proactive problem solver
- Ability to work independently & a positive team player
- Self-motivated
- Conducts self professionally, exhibits high levels of tolerance and patience
- Responsible for continued learning and self-development
- All activities performed on time
- Ability to write reports, business correspondence, and procedures
- Matric
- Experience in Vendor Management and related SLA’s
- Previous experience in supporting a VMS system or IP camera network (Advantageous)
- Driver’s license and own car essential
- IT Diploma/Certificate or equivalent NQF Level 6
- 4 years’ experience in process or document administration in a technical environment
- A+
- N+
- Microsoft Excel
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Finance and Sales
- Industries Facilities Services
Referrals increase your chances of interviewing at Teraco – A Digital Realty Company by 2x
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