228 Support Staff jobs in Cape Town

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We seek a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure high customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English; knowledge of additional languages is a plus.
• Credit and criminal clear.
• Matric / Grade 12 qualification.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Strong process, technical, and analytical skills.
• Ability to deliver results within defined timelines.
• Advanced Excel skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills and openness to input from team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am-4pm, 8am-5pm, or 9am-6pm, including selected Saturdays and public holidays.

Due to the high volume of CVs received, only shortlisted applicants will be contacted. If you do not receive communication within two weeks of submission, please note your application will not be considered.

Purpose of the Role

Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience.

This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing casino and sportsbook platform.

Responsibilities:

• Customer Assistance: Act as the primary point of contact for customers, assisting them with inquiries related to casino and sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner. This will be done in a variety of different mediums such as chat, email and calls.
• Query Resolution: Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Technical Support: Troubleshoot and resolve customer issues related to the sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
• Product Knowledge: Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
• Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.
  

Requirements:

• Grade 12 or equivalent.
• Prior experience in customer service preferably in the online gambling industry.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
• Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
• Ability to work 24/7 shifts, including evenings, weekends, and holidays.

Advantageous:

• Familiarity with sportsbook platforms, mobile applications, and related technologies.
• Passion for sports and strong knowledge of various sports, teams, and leagues.
  

Moonspin is committed to the transformation and redressing of past inequalities.Our employment equity goals will be considered in our selection process.

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We're looking for a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English. Knowledge of additional languages is a plus.
• Credit / Criminal clear.
• Matric / Grade 12.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Must have excellent process, technical, and analytical skills.
• The ability to deliver results within defined timelines.
• Advanced Excel Skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills, open to input from other team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am-4pm, 8am-5pm, or 9am-6pm. Selected Saturdays and public holidays.

Due to the high volume of CVs received, only shortlisted applicants will be contacted. If you do not receive communication from our offices within two weeks of submission, please note that your application will not be considered for this position.

Role Summary:

The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels. The role provides accurate information, processes orders efficiently, and ensures prompt Level 1 (L1) issue resolution across sales, technical, and operational queries. This position plays a critical role in maintaining a high standard of customer satisfaction and operational excellence.

Key Responsibilities:

• Handle and resolve customer queries via phone, email, and other channels.
• Provide product and service information to customers.
• Process orders accurately in the system and coordinate with relevant teams.
• Perform L1 troubleshooting and escalate unresolved issues appropriately.
• Maintain detailed and accurate customer interaction records.
• Ensure adherence to service level agreements and quality standards.
  

Essential Requirements:

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years’ experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Working knowledge of ERP and Workspace systems.
• Experience in a technical or industrial environment.
  

Beneficial Requirements:

• Familiarity with sales order processing systems.
• Problem-solving and conflict resolution skills.
  

Work Environment & Compensation:

• Location: Regional Branch.
• Travel: Minimal.
• Working Hours: Standard business hours.
• Compensation: Based on Paterson C2 grade, aligned with market benchmarks.

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

Cape Town

What to expect:

As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.

Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.

If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.

Requirements:

• Grade 12 (Matric) or relevant equivalent
• Available to work 24/7 Shifts
• Knowledge of the Payments Landscape in South Africa
• 3+ Years customer experience within an international support center
• 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
• 2+ Years working in a Card Payment environment is advantageous to have
• Intermediate computer Literacy
• Excellent written and verbal communication skills
• Previous experience working on Salesforce (Advantageous)

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects

Perks for South African based employees

• Medical aid subsidy
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Quarterly team building
• Community initiatives
• Access to cutting edge technology

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards.

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life atOzow, head over to our Careers Page here!

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● Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities worldwide.

● We are a global team united by our desire to connect diverse people with shared values for a bolder impact.

● We employ just over a thousand team members across five countries and aim to employ over 5,000 people by 2027, if not sooner.

● Meaningful connections start with AUTHENTICITY

● We do our best work by being CURIOUS

● We grow by remaining DYNAMIC

● Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

● At the heart of great partnerships, we’ll always find EMPATHY

As Senior Director of Customer Support, you will lead the strategic transformation of Boldr’s largest client-facing business unit, supporting clients across multiple sectors including eCommerce, healthcare, and financial services. This role goes beyond traditional BPO operations: you will redefine what great service delivery looks like in CX through AI integration, data-led insights, and proactive support to meet and exceed KPIs, ensuring exceptional client outcomes.

You will need to balance operational maturity with a bold vision for the future—driving measurable outcomes through continuous improvement, client partnership, leadership development, and frontline team enablement. Collaboration with cross-functional leaders will be key to aligning CX delivery with evolving customer expectations, transformation strategies, AI enablement, Boldr’s purpose, and long-term client growth.

People & Change Leadership

• Set and execute the strategic direction of the Customer Support SBU
• Lead our Client Tiering strategy and ensure proper resourcing to manage our growing client base
• Coach and develop frontline managers into outcome-oriented, tech-enabled leaders
• Champion a high-performance, inclusive culture that embraces innovation, accountability, and learning
• Create career pathways and leadership pipelines aligned with emerging support models and skill needs
• Act as escalation and empowerment point for client and delivery leaders
• Model Boldr’s leadership values: Curiosity, Empathy, Excellence, Dynamic & Authentic

Operational & Financial Leadership

• Lead day-to-day performance across all clients in your SBU, focusing on KPIs and client outcomes
• Own SBU-level revenue, margin, and meet financial and revenue targets
• Support scalable growth through workforce planning, resourcing, and delivery excellence
• Establish and maintain reporting frameworks, leveraging insights for governance reviews
• Partner with the Director of CX Practice and Support Ops to ensure best practice delivery and continual improvement

CX Transformation & Innovation

• Serve as partner to the Implementations teams in maintaining operational excellence of AI tools and automations
• Lead adoption and success measurement of AI tools like QBR Assist, Client Pulse, and Coaching Insights
• Translate client feedback into AI innovation opportunities & best practices
• Design and implement customer journey improvements to shift from reactive to proactive, personalized, and predictive support models
• Lead the adoption of AI and automation tools such as chatbots, LLM-driven assistive tools, sentiment analysis platforms, and smart triaging systems
• Collaborate with internal teams to scale self-service channels and drive first-contact resolution

Client Partnership & Influence

• Ensure every strategic client has a clear Success Plan and experience journey
• Drive and support business reviews with Tier 1 & 2 clients
• Build relationships with senior client stakeholders and communicate Boldr’s value
• Partner with Revenue Division and Client Success leadership to execute strategic objectives and ensure client outcomes
• Serve as a strategic advisor to client executives, co-creating experience roadmaps and innovation pilots
• Anticipate client needs and provide proactive guidance to foster loyalty, retention, and expansion
• Partner with cross-functional teams to embed client feedback into service and platform design

You are.

• A transformation-oriented leader—able to evolve from traditional support to forward-looking CX models
• Comfortable with ambiguity and change, energized by new tools, thinking, and ways of working
• Capable of balancing execution with strategic vision, translating performance into client value, and engaging at the C-level
• An excellent communicator across stakeholders
• An analytical, detail-oriented critical thinker
• Passionate about client satisfaction
• Proactive and self-motivated
• See AI and technology as multipliers for human potential & upskilling
• Adept at giving and receiving direction, understanding when to do each
• Purposeful with a sense of urgency
• Capable of connecting with team members, clients, and internal customers
• Skilled in managing conflict and redirecting differences towards common goals

You have.

• 10+ years of experience in customer support, service delivery, or operations, ideally in BPO or fast-paced, client-centric environments
• A proven track record in CX transformation, including automation, AI enablement, and self-service experiences that deliver results
• Hands-on experience with tools like chatbots, CRM workflows, knowledge bases, and analytics dashboards
• Strong financial and operational acumen, including ownership of P&L, forecasting, and margin growth
• A data-first mindset with curiosity about insights that improve experiences
• Experience collaborating with Product, QA, Engineering, and L&D teams
• Experience leading global, diverse teams and developing mid-level leaders
• A bias for action, a service-oriented heart, and belief in great CX built on human connection and operational excellence
• Proficiency with Google Suite products
• Familiarity with AI tools, QA frameworks, and CRM systems like Hubspot, Zendesk, etc.

Customer Service Specialist Payroll Support (Remote)

Working Hours: 3:00 PM -12:00 AM or 4:00 PM - 1:00 AM (South Africa time)

Type: Full-Time (Long-Term Commitment Required)

Location: Remote

We are looking for a dedicated and experienced Customer Service Specialist to join our remote support team, assisting clients with payroll-related queries and technical issues. This role requires a strong understanding of payroll processes, outstanding telephonic support abilities, and familiarity with ticketing systems.

Key Responsibilities:

• Provide telephonic and ticket-based customer support for payroll-related inquiries.
• Troubleshoot and resolve payroll system issues promptly and accurately.
• Assist clients with timesheet submissions, payment queries, deductions, and processing timelines.
• Document all interactions accurately in the ticketing system.
• Liaise with internal departments for escalated issues.
• Maintain professionalism and empathy in all client communications.
• Meet or exceed response time and resolution targets.

Requirements:

• Proven experience in payroll support or customer service in a payroll environment.
• Excellent verbal and written communication skills in English.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Ability to handle sensitive information with discretion and accuracy.
• Must be tech-savvy and confident working with online platforms.
• Own laptop and a stable internet connection required.
• Availability to work shift hours (3 PM 12 AM or 4 PM 1 AM).
• No leave allowed in December availability during the holiday season is essential.
• Strong problem-solving skills and the ability to work independently.
• Willingness to commit long-term to the role.

Preferred Qualities:

Familiarity with international payroll systems (e.g., US-based systems).

A calm, patient demeanor with a client-first mindset.

Ability to multitask and manage time effectively.