Head of Tourism Product
Posted today
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Job Description
Experience required:
Bachelor’s degree in business, Marketing, Tourism, or related field
8–10 years’ experience in senior product or commercial roles within a Tourism DMC/Inbound Tour Operator
Proven leadership of cross-functional teams, including product and systems/technology
Strong knowledge of Southern African travel products
Experience with operational systems relevant to travel product delivery (e.g., Tourplan)
Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies
Exceptional leadership, negotiation, and communication skills
Duties include:
Product Vision and Strategic Direction
Leadership and Team Management
Commercial Strategy and Supplier Partnerships
Systems Team Oversight
Customer Journey and Sales alignment
This role combines the strategic product development, commercial direction and sales conversations, and systems optimisation to meet evolving B2B client needs and drive revenue growth.
Head of Tourism Product
Posted 6 days ago
Job Viewed
Job Description
Leading Destination Management Company is looking for an experienced travel professional with 8-10 years experience in a senior product or commercial role to head up the product and systems department. This is a hybrid role based in Cape Town.
Experience required:
Bachelors degree in business, Marketing, Tourism, or related field
810 years experience in senior product or commercial roles within a Tourism DMC/Inbound Tour Operator
Proven leadership of cross-functional teams, including product and systems/technology
Strong knowledge of Southern African travel products
Experience with operational systems relevant to travel product delivery (e.g., Tourplan)
Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies
Exceptional leadership, negotiation, and communication skills
Duties include:
Product Vision and Strategic Direction
Leadership and Team Management
Commercial Strategy and Supplier Partnerships
Systems Team Oversight
Customer Journey and Sales alignment
This role combines the strategic product development, commercial direction and sales conversations, and systems optimisation to meet evolving B2B client needs and drive revenue growth.
Head of Tourism Product
Posted today
Job Viewed
Job Description
Leading Destination Management Company is looking for an experienced travel professional with 8-10 years’ experience in a senior product or commercial role to head up the product and systems department. This is a hybrid role based in Cape Town. Experience required: Bachelor’s degree in business, Marketing, Tourism, or related field 8–10 years’ experience in senior product or commercial roles within a Tourism DMC/Inbound Tour Operator Proven leadership of cross-functional teams, including product and systems/technology Strong knowledge of Southern African travel products Experience with operational systems relevant to travel product delivery (e.g., Tourplan) Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies Exceptional leadership, negotiation, and communication skills Duties include: Product Vision and Strategic Direction Leadership and Team Management Commercial Strategy and Supplier Partnerships Systems Team Oversight Customer Journey and Sales alignment This role combines the strategic product development, commercial direction and sales conversations, and systems optimisation to meet evolving B2B client needs and drive revenue growth.
Customer Service Advisor
Posted 5 days ago
Job Viewed
Job Description
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Grade 12
Customer Service Advisor
Posted 12 days ago
Job Viewed
Job Description
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customers needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
Customer Service Advisor
Posted 12 days ago
Job Viewed
Job Description
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Identify opportunities to recommend additional or alternative products that may suit the customers needs.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
Customer Service Associate
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader
Requirements:
Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred
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Customer Service Representative
Posted today
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CUSTOMER SERVICE AGENT
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.
Key performance Areas:
· Answering incoming calls
· Responding to all assigned incoming emails from various platforms
· Immediate response to all Social Media tickets
· Process all assigned paid for orders within 24 hours
· IBT requests to be placed on google docs and followed up to ensure stock has been sent
· Inform customer of no-stock and confirm vouchers or refund to complete the ticket
· Place orders for publisher stock
· Ensure that each order is completed within the specified time
· Ensure that customers are kept informed of their order status
· Follow up with warehouse staff if order has not been shipped out on time
· Creating waybills for completed orders
· Assist customer withs backorder and special orders
· Follow process and keep customers informed when there is a quote requests
· Assist schools with quotes
· Follow up on pending payments
· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)
·Minimum requirements
· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)
· Computer literate
· Previous experience in a similar role
· Book knowledge is a BIG advantage
· Being a team player
· Good communication skills
Job Type: Contract
Work Location: In person
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the International Sales industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign.
You will earn uncapped commission plus a basic salary of **R8500** .
This opportunity is for those who enjoy working at night as well as weekends ( **Saturdays, Sundays & Public Holidays** ) with a night shift allowance and subsidized company transport for night shifts.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What you will need for this Role:**
+ 12 months Customer Service **BPO** with upselling **(essential)**
+ Experience with working **Night Shift/USA** hours
+ Proficient in English verbal and written communication
+ **Passed Grade 12**
+ **A clear criminal record**
+ Computer literate
+ Have a passion for sales
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R8 500**
+ **Uncapped Commission**
+ Medical aid for the main member / Medical Insurance for the employee and two dependents
+ Pension Fund
+ Group life cover
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
+ Access to our world-class cafeterias and recreational areas
+ Access to our on-site nurse
**What you will do in this role**
+ Offer customers additional products whilst providing an excellent service
+ Establish customers' needs to in order to sell the right product
+ Assist customers with promotional enquiries
+ Responsible for retaining customers and selling additional products and services
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Work toward targets aligned to KPIs
+ Taking ownership of high-profile, escalated cases from beginning to resolution
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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