45 Tourism jobs in Cape Town

Leading Destination Management Company is looking for an experienced travel professional with 8-10 years experience in a senior product or commercial role to head up the product and systems department. This is a hybrid role based in Cape Town.

Experience required:

Bachelors degree in business, Marketing, Tourism, or related field

810 years experience in senior product or commercial roles within a Tourism DMC/Inbound Tour Operator

Proven leadership of cross-functional teams, including product and systems/technology

Strong knowledge of Southern African travel products

Experience with operational systems relevant to travel product delivery (e.g., Tourplan)

Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies

Exceptional leadership, negotiation, and communication skills

Duties include:

Product Vision and Strategic Direction

Leadership and Team Management

Commercial Strategy and Supplier Partnerships

Systems Team Oversight

Customer Journey and Sales alignment

This role combines the strategic product development, commercial direction and sales conversations, and systems optimisation to meet evolving B2B client needs and drive revenue growth.

Leading Destination Management Company is looking for an experienced travel professional with 8-10 years’ experience in a senior product or commercial role to head up the product and systems department. This is a hybrid role based in Cape Town. Experience required: Bachelor’s degree in business, Marketing, Tourism, or related field 8–10 years’ experience in senior product or commercial roles within a Tourism DMC/Inbound Tour Operator Proven leadership of cross-functional teams, including product and systems/technology Strong knowledge of Southern African travel products Experience with operational systems relevant to travel product delivery (e.g., Tourplan) Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies Exceptional leadership, negotiation, and communication skills Duties include: Product Vision and Strategic Direction Leadership and Team Management Commercial Strategy and Supplier Partnerships Systems Team Oversight Customer Journey and Sales alignment This role combines the strategic product development, commercial direction and sales conversations, and systems optimisation to meet evolving B2B client needs and drive revenue growth.

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Key Responsibilities:

Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:

Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person