7 Tourism jobs in Cape Town

Main Purpose of the Role

The lecturer will be required to teach Accounting for Tourism (3 periods a week) and related subjects in the Diploma in Tourism Management or other similar qualifications.

The lecturer must be able to design and deliver lectures, lead discussions, and conduct practical sessions to assist students grasp concepts and enhance their academic learning experience. The role includes but is not limited to lecturing, marking, feedback, student evaluation and academic support. The lecturer will also have responsibility for academic material and assessment, setting in some modules as a module lead.

Key Responsibilities:

Teaching and Instruction

• Deliver lectures, workshops, and tutorials.
• Design and update course content, curriculum, and instructional materials.
• Employ a range of teaching methods to cater to diverse learning styles.
• Incorporate technology and digital tools to enhance learning.

Assessment and Evaluation

• Design and administer assessments (e.g., exams, assignments, presentations).
• Evaluate student work and provide constructive feedback to aid in their academic development.
• Monitor student progress and maintain accurate academic records.

Student Support and Mentorship

• Provide academic advice and guidance to students, helping them set and achieve learning goals.
• Be accessible for consultation hours and respond to student inquiries in a timely manner.

Curriculum Development

• Contribute to the planning, review, and improvement of academic programmes and courses.
• Ensure course content aligns with the latest developments in the field and meets accreditation standards.

Professional Development and Collaboration

• Engage in continuous professional development to improve teaching effectiveness.
• Collaborate with colleagues on research projects particularly related to teaching and learning.

Administrative Duties

• Manage course-related administrative tasks, such as attendance, grading, and reporting.
• Serve on committees if/as required.
• Contribute to the development and implementation of department policies and initiatives.

Commitment to Diversity, Equity, and Inclusion

• Promote an inclusive classroom environment that values and respects all students.
• Implement strategies to support the academic success of students from diverse backgrounds.

Skills and Competencies:

• Subject Matter Expertise
• Communication Skills
• Teaching and Instructional Skills
• Digital Literacy
• Student Engagement and Motivation
• Assessment and Evaluation
• Adaptability and Flexibility
• Interpersonal Skills
• Time Management and Organisation
• Commitment to Continuous Professional Development
• Cultural Sensitivity and Inclusion

Requirements

• Bachelor of Accounting or Bachelor of Commerce in Accounting or Financial management
• Prior lecturing experience in person and online would be an advantage

• Support the development of Indian Ocean products and destination strategy

• Build and manage relationships with suppliers, hoteliers, and DMCs

• Assist in negotiating competitive contracts, special offers, and allocations

• Analyse market trends and identify profitable opportunities

• Interpret and apply supplier contracts to price packages manually

• Support social media marketing with creative, eye-catching offers

• Act as the main contact for internal product-related queries

• Provide training and product knowledge support to the sales team

• Monitor and report on product performance and customer feedback

• Represent our client at trade shows and on product trips

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team! (These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.