338 Retail Banking jobs in South Africa

Job Mission / Objective

Reporting to the Executive: Retail & Alliance Banking, the Head: Retail Banking role is responsible for the

Job Mission / Objective

Reporting to the Executive: Retail & Alliance Banking, the Head: Retail Banking role is responsible for the

development and management of the Retail Banking division of the Bank. The role will require

understanding the role of retail banking in the overall Bank strategy, envisaging of the Bank's retail

banking strategy and offering, developing the organisational structures and capabilities to execute and

deliver the results targeted.

The incumbent will therefore design the go-to-market plans, driving growth and performance, aligning

operational support and ensuring integrated commercial success. Ultimately responsible for the

achievement of business objectives and targets within Retail Banking to ensure that the Bank achieves

its overall objectives.

Business unit establishment and CVP

• Creation of the Retail Banking business unit strategy, implementation
• plan and value propositions aligned to strategy
• Employees of Embassies
• Diaspora
• Low income & middle income market
• Employee banking CVP
• Staff banking (Group) CVP
• Wealth banking CVP
• Distribution channel
• Digital strategy
• Communities
• Develop optimal sales product mix per segment
  
  

• Engaging the market to align strategy to market needs, delivering an
• effective retail banking niche offering
  
  

• Developing the necessary processes, procedures, policies and structures to ensure operational go-live of the Retail Banking CVP within the approved timelines
• Ensuring the retail banking product range effectiveness measured as a quantitative and qualitative review of the product offering of the bank including strategy, implementation milestones and effectiveness of the product range of the Bank
• Develop and implement a strong retail risk management framework
• Creation of an effective performance reporting capability (financial, risk, customer, people) that can be used to optimize overall retail delivery
  
  

• Develop the proposed retail banking structure 5-year view
• Develop the necessary relationships with stakeholders and partners in the business
• Staff management once appointed
• Define and develop a service-based sales culture including customer service measures to monitor customer experience
• Define measurable business growth objectives and measures
  
  

• Business unit value proposition formulation and implementation
• Business unit organization design
• Business unit budget and forecasts
• Business unit plan and strategy formulation
  
  

• Responsibility for all policies and procedures within area of responsibility
  
  

• Management of all business resources directly and indirectly involved in the Retail Banking division
• Strong partnering skills to directly and / or indirectly manage outputs from peers, colleagues, and business partners
• Enhancing the corporate and leadership culture of the Bank through leading in line with the Bank's values and culture
• Taking direct responsibility for fostering the growth of Access Bank talent by developing the staff under direct and indirect control through challenging work assignments, appropriate training interventions and opportunity creation for personal growth
  
  

• Minimum of 3-year tertiary education, ideally a commerce related degree. Post graduate qualifications (business) would be advantageous
  
  

• Minimum of 15 years' banking experience
• Minimum of 10 years' banking experience at a senior and executive management level in retail banking across a range of operational, project, customer-related and customer-facing disciplines
  
  

• Strong leadership skills are essential
• Strong coordination skills
• Knowledge of banking industry, payments, and the South African payments system
• Strong relationship management and conflict management skills
• Negotiation skills are essential
• Strong financial and analytical skills
  
  

• Ability to multi-task across multiple projects and relationships
• Ability to coordinate cross-disciplinary teams and activities
• Strong EQ and partnership management capabilities
• Diplomacy
• Negotiation skills
• Performance management abilities
• Strong service ethic
• Business development skills
• Strong communication skills are essential
• Highly numerate and analytical
  
  

• Medical Aid
• Provident Fund
• Group Life Cover
• Income Disability Cover
• Funeral Cover
• Training & Development

• Seniority level Executive

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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We are looking for a Customer Service Agent to join our team. Your responsibilities will include:

1. Building and maintaining long-term customer relationships.
2. Identifying and contacting potential clients.
3. Communicating with clients to understand their advertising requirements and concerns.
4. Participating in sales meetings and trade shows.
5. Coordinating with the Marketing and Design teams to create promotional campaigns.
6. Conducting in-depth research and being willing to travel to different locations.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

• At least 2 years of experience in a Customer Service Agent role
• Ability and willingness to work shift work

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

• Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
• Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
• Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
• Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
• Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
• Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
• Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
• Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

• Experience within Customer Service.
• Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
• Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
• Fluent English – both written and spoken.
• Proven planning and organisational skills.
• Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
• Strong passion for customer service and creating lasting relationships with players
• Ability to stay informed about industry trends and competitors
• Energetic, dynamic, and enthusiastic about providing excellent service
• Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

• The ideal candidate will be a self-motivated energetic individual
• Requires a target driven individual
• Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
• Innovation and ability to think “outside the box”
• Strong work ethic
• Ability to thrive in a fast-paced environment and value attention to detail
• Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
• Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
• FUN and high energy!

• Managerially Accountable to: Customer Service Manager and CS Team Leads

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Join to apply for the Customer Service Representative role at Veriswap

Join to apply for the Customer Service Representative role at Veriswap

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Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!

Who We’re Looking For

• Someone who embodies our core values:
• Competitive greatness
• Unimpeachable character
• Speed is king

You will be part of a global team of support specialists, reporting to the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.

Day to Day Responsibilities:

• Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap and customer complaints.
• Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
• Communicating shipment requests to our logistics team to ensure timely delivery of packages
• Reporting any bugs in our operational flow that our tech team can fix.

At Veriswap, You’ll Enjoy:

• Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market
• Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.

Working hours:

• Saturday/Sunday 9-5
• Mon-thurs from 1-9 EST

• Seniority level Entry level

• Employment type Full-time
• Industries Internet Marketplace Platforms

Referrals increase your chances of interviewing at Veriswap by 2x

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