111 Training Manager jobs in Gauteng

Customer Experience & Training Manager

Centurion – Full Time

Set and scale national service standards across a multi-site café/food retail environment. Lead a countrywide training and coaching function, turn customer feedback into measurable improvements, and embed a consistent, premium experience at every touchpoint.

Partner with operations, food safety, beverage and culinary teams to lift service satisfaction ratings, shrink complaint cycles, and build a recognisable service culture.

Salary: R55 000 to R60 000 per month.

Qualifications

• Degree / Diploma in Customer Service, HR / Learning and Development, Hospitality, Business, Operations.
• 5+ years in national training, customer experience, or service excellence roles within hospitality / retail / FMCG / service environments.
• Proven leadership of multi-level teams (±10+ people) and delivery through regional stakeholders.
• Strong track record designing, rolling out, and measuring training & customer experience programmes at scale.
• Solid understanding of SA labour/skills legislation (EEA, SDA, WSP/ATR, SDL) and compliance.
• Exceptional communication, coaching, and stakeholder management skills.
• Analytical, data-driven decision-maker; comfortable with LMS/online learning and customer experience/feedback tools.
• Valid driver’s licence and own vehicle – willingness for frequent national travel.

Duties and Responsibilities

• Leadership & Team Enablement
  • Lead and develop a national team of trainers/specialists; set goals, rhythms, and standards.
  • Translate executive priorities into regional plans with clear deliverables and accountability.
  • Drive cross-functional alignment with operations, QA/food safety, beverage and culinary leads.
• Training & Capability Build
  • Own the national service curriculum: gap analysis, content design, SOPs, and updates.
  • Blend delivery methods (workshops, in-store coaching, digital/e-learning) for scale and consistency.
  • Coach managers/leaders to role-model service behaviours and embed standards in daily routines.
  • Ensure legislative and skills-development compliance across all learning activities.
• Customer Experience & Recovery
  • Run the centralised complaints/feedback process; ensure rapid resolution within SLAs.
  • Analyse trends to address root causes and convert insights into training or process changes.
  • Design service-recovery playbooks to protect loyalty and brand reputation.
• Service Excellence & Innovation
  • Implement audit/mystery shopper programmes and close the loop with targeted actions.
  • Launch recognition programmes tied to service KPIs to reinforce desired behaviours.
  • Benchmark against leading local/global standards and pilot at least 3 customer experience innovations annually.
• Reporting, Governance & Budget
  • Report to executive leadership on coverage, adoption, customer sentiment scores, service satisfaction ratings, complaint metrics, and ROI.
  • Manage the national customer experiences/training budget and optimise cost-to-impact.
  • Assure consistent rollout and sustainment across all formats and regions.

Note: This refined description retains the key responsibilities and qualifications while removing unrelated postings and boilerplate. The original language and context are preserved where possible, formatted using only the allowed tags. All tags have been converted to .

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To provide support in terms of recruitment of human resources to meet the requirements of the various areas of operation. To anticipate manpower needs and ensure availability of high calibre manpower by advertising the vacancies and sourcing CVs through various platforms, assessing the CVs, etc. Managing progress of recruitment against EE targets. Facilitate implementation of training and development programmes by conducting skills audits, identifying training courses, etc. Implementation of training initiatives in line with SDL statutory requirements and other. This will include assisting with the implementation of learnerships and bursaries to meet our social and community development initiatives. Promote a good company image to expand the business in the region in terms of Company strategy. Competency Profile : Knowledge and Skills Industrial Psychology qualification or LLB with focus on Labour Law. At least 5 years with the relevant experience Knowledge and understanding of the Labour Relations Act, Employment Equity Act and Skills Development Act. Recruitment and selection of staff experience. Computer and good administration skills required. Valid drivers licence as travelling to the various areas of operations will be required. Duties & responsibilities at each company Must Be Clearly Listed on CV. No criminal record. Be medically fit & able to pass a medical examination. ONLY APPLICANTS THAT ARE SHORT LISTED WILL BE CONTACTED. Thank you Create a job alert for this search Training Manager • Johannesburg, South Africa #J-18808-Ljbffr

Customer Experience & Training Manager Centurion – Full Time Set and scale national service standards across a multi-site café/food retail environment. Lead a countrywide training and coaching function, turn customer feedback into measurable improvements, and embed a consistent, premium experience at every touchpoint. Partner with operations, food safety, beverage and culinary teams to lift service satisfaction ratings, shrink complaint cycles, and build a recognisable service culture. Salary: R55 000 to R60 000 per month. Qualifications Degree / Diploma in Customer Service, HR / Learning and Development, Hospitality, Business, Operations. 5+ years in national training, customer experience, or service excellence roles within hospitality / retail / FMCG / service environments. Proven leadership of multi-level teams (±10+ people) and delivery through regional stakeholders. Strong track record designing, rolling out, and measuring training & customer experience programmes at scale. Solid understanding of SA labour/skills legislation (EEA, SDA, WSP/ATR, SDL) and compliance. Exceptional communication, coaching, and stakeholder management skills. Analytical, data-driven decision-maker; comfortable with LMS/online learning and customer experience/feedback tools. Valid driver’s licence and own vehicle – willingness for frequent national travel. Duties and Responsibilities Leadership & Team EnablementLead and develop a national team of trainers/specialists; set goals, rhythms, and standards. Translate executive priorities into regional plans with clear deliverables and accountability. Drive cross-functional alignment with operations, QA/food safety, beverage and culinary leads. Training & Capability BuildOwn the national service curriculum: gap analysis, content design, SOPs, and updates. Blend delivery methods (workshops, in-store coaching, digital/e-learning) for scale and consistency. Coach managers/leaders to role-model service behaviours and embed standards in daily routines. Ensure legislative and skills-development compliance across all learning activities. Customer Experience & RecoveryRun the centralised complaints/feedback process; ensure rapid resolution within SLAs. Analyse trends to address root causes and convert insights into training or process changes. Design service-recovery playbooks to protect loyalty and brand reputation. Service Excellence & InnovationImplement audit/mystery shopper programmes and close the loop with targeted actions. Launch recognition programmes tied to service KPIs to reinforce desired behaviours. Benchmark against leading local/global standards and pilot at least 3 customer experience innovations annually. Reporting, Governance & BudgetReport to executive leadership on coverage, adoption, customer sentiment scores, service satisfaction ratings, complaint metrics, and ROI. Manage the national customer experiences/training budget and optimise cost-to-impact. Assure consistent rollout and sustainment across all formats and regions. Note: This refined description retains the key responsibilities and qualifications while removing unrelated postings and boilerplate. The original language and context are preserved where possible, formatted using only the allowed tags. All tags have been converted to . #J-18808-Ljbffr

Customer Experience & Training Manager Centurion – Full Time Set and scale national service standards across a multi-site café/food retail environment. Lead a countrywide training and coaching function, turn customer feedback into measurable improvements, and embed a consistent, premium experience at every touchpoint. Partner with operations, food safety, beverage and culinary teams to lift service satisfaction ratings, shrink complaint cycles, and build a recognisable service culture. Salary: R55 000 to R60 000 per month. Qualifications Degree / Diploma in Customer Service, HR / Learning and Development, Hospitality, Business, Operations. 5+ years in national training, customer experience, or service excellence roles within hospitality / retail / FMCG / service environments. Proven leadership of multi-level teams (±10+ people) and delivery through regional stakeholders. Strong track record designing, rolling out, and measuring training & customer experience programmes at scale. Solid understanding of SA labour/skills legislation (EEA, SDA, WSP/ATR, SDL) and compliance. Exceptional communication, coaching, and stakeholder management skills. Analytical, data-driven decision-maker; comfortable with LMS/online learning and customer experience/feedback tools. Valid driver’s licence and own vehicle – willingness for frequent national travel. Duties and Responsibilities Leadership & Team EnablementLead and develop a national team of trainers/specialists; set goals, rhythms, and standards. Translate executive priorities into regional plans with clear deliverables and accountability. Drive cross-functional alignment with operations, QA/food safety, beverage and culinary leads. Training & Capability BuildOwn the national service curriculum: gap analysis, content design, SOPs, and updates. Blend delivery methods (workshops, in-store coaching, digital/e-learning) for scale and consistency. Coach managers/leaders to role-model service behaviours and embed standards in daily routines. Ensure legislative and skills-development compliance across all learning activities. Customer Experience & RecoveryRun the centralised complaints/feedback process; ensure rapid resolution within SLAs. Analyse trends to address root causes and convert insights into training or process changes. Design service-recovery playbooks to protect loyalty and brand reputation. Service Excellence & InnovationImplement audit/mystery shopper programmes and close the loop with targeted actions. Launch recognition programmes tied to service KPIs to reinforce desired behaviours. Benchmark against leading local/global standards and pilot at least 3 customer experience innovations annually. Reporting, Governance & BudgetReport to executive leadership on coverage, adoption, customer sentiment scores, service satisfaction ratings, complaint metrics, and ROI. Manage the national customer experiences/training budget and optimise cost-to-impact. Assure consistent rollout and sustainment across all formats and regions. Note: This refined description retains the key responsibilities and qualifications while removing unrelated postings and boilerplate. The original language and context are preserved where possible, formatted using only the allowed tags. All tags have been converted to . #J-18808-Ljbffr

National Recruitment and Training Manager - Johannesburg

Reference

Sector Training / Human Resources / Recruitment

Location Johannesburg

Job Type full_time

Experience 5 to 6 years

Qualifications No education

Package Negotiable

Description

Our client in the Water & Sanitation Services Industry, based in Woodmead (JHB), is currently looking to employ an experienced National Recruitment and Training Manager.

Awesome career opportunity awaits!

Requirements:

• Industrial Psychology qualification or LLB with focus on Labour Law.
• At least 5 years with the relevant experience.
• Knowledge and understanding of the Labour Relations Act, Employment Equity Act and Skills Development Act.
• Recruitment and selection of staff experience.
• Computer and good administration skills required.
• Valid driver's license as travelling to the various areas of operations will be required.

Responsibilities, but not limited to:

• To provide support in terms of recruitment of human resources to meet the requirements of the various areas of operation.
• To anticipate manpower needs and ensure availability of high calibre manpower by advertising the vacancies and sourcing CV’s through various platforms, assessing the CV’s, etc.
• Managing progress of recruitment against EE targets.
• Facilitate implementation of training and development programmes by conducting skills audits, identifying training courses, etc.
• Implementation of training initiatives in line with SDL statutory requirements and other. This will include assisting with the implementation of learnerships and bursaries to meet our social and community development initiatives.
• Promote a good company image to expand the business in the region in terms of Company strategy.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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PURPOSE STATEMENT

To lead and manage the regional training team, who deliver training on brand standards to the franchise network. The role is permanently for the Mpumalanga, Eswatini, and Mozambique Regions.

Duties & Responsibilities

• Lead and grow a team of trainers, to deliver training to the leading brands franchise network within the region.
• Onboard all new recruits into the region.
• Execute the Training Excellence Assessment processes to align with the national footprint.
• Represent leading brands and be a brand expert (SME).
• Ensure regular engagement with training and operations teams for alignment.
• Support and facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
• Design and apply assessment tools to measure training effectiveness.
• Execute and support group training initiatives to enhance Restaurant Management training.
• Execute and train all on leading brand recipes and SOPs.
• Execute barista training to ensure a consistent quality coffee experience.
• Execute and track the training pathways and status for all restaurant positions.
• Ensure the integrity of all training record keeping is accurate, current and available.
• Provide input into strategic regional business plans and manage regional budgets for training.
• Manage the regional training calendars to annual strategic plans.
• Establish and maintain relationships with external training providers.
• Manage and maintain in-house training facilities and equipment.
• Keep current with training design, development and methodologies.
• Serve and provide input on related projects to training.
  
  

Administration

Training

• Accountable for all new franchisee training.
• Management training course calendar and newsletters.
• Ensures seamless training support for new restaurant openings, COH, revamps & relocation.
• Training of all new staff members in the franchise network.
• Design and apply assessment tools to measure training effectiveness.
• Assess and analyse training needs as required.
• Identify training programs to address competency gaps.
• Partner with internal stakeholders regarding training needs.
• Organize, develop or source training programs to meet specific training needs.
• Liaise with subject matter experts regarding design of courses.
• Present training programs using recognized training techniques and tools.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
• Evaluate and make recommendations on training material and methodology.
  
  

Operations

• Lead and provide mentorship opportunities for the training team.
• Establish and maintain relationships with external training suppliers.
• Manage and maintain in-house training facilities and equipment.
• Keep current with training design, development and methodologies.
• Align with Group Training & Brand teams.
• Ensure regular engagement with training and operations teams for alignment.
• Provide inputs to annual strategic business planning process.
• Serving on ad hoc and related projects.
• Be a Brand ambassador and key player of the Brand team.
• Keep updated with Brand standard operating procedures (SOP).
• Ensure skill level is continually improved and PDP is implemented with the training team.
  
  

Education And Experience

Formal Education

• Completed Matric / Grade 12.
• Diploma / Degree in Hospitality Management or similar qualification.
• Formal Training qualification (Facilitator, Assessor, and Moderator).
  
  

Experience

• 5 - 8 years' experience in a Training Manager or similar capacity.
• Previous training experience at in-store level within a leading service-based (food service or franchising) organisation.
• Valid driver's license and Passport
• Willing and/or able to travel extensively.
• Willingness and ability to work long hours and weekends based on operational requirements.
  
  

Knowledge And Skills

• Computer literacy at a level where they can teach others all relevant technology platforms
• Subject matter expert with brand SOP's
• Excellent interpersonal and communication skills
• Knowledge of various training methodologies and ability to apply in the workplace and amongst their colleagues
• Ability to pay attention to detail with good recordkeeping and organizational skills
• Ability to engage, motivate and coach learners
• Ability to lead and mentor new trainers
• Displays impeccable time keeping
• Displays excellent personal appearance and upholds brand ethos
• Demonstrates high levels of agility and innovation to adopt new learning and teaching concepts.
• Enthusiasm for continuous learning. Always learning new skills while inspiring others to do the same.
• Experience in food preparation and presentation
• Good knowledge of operational process and food handling/safety aspects
• Highly presentable with strong communication and interpersonal skills
• Charismatic, outgoing individual with presence
• Self-starter- can identify work flow and steps necessary to get the job done or resources required.

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Overview National Customer Experience & Training Manager (JB5607) – Centurion, Gauteng (National travel) R 55 - 60 000 CTC per month. Additional: Company cell, fuel allowance and provident fund. Permanent Responsibilities Set and scale national service standards across a multi-site café/food retail environment. Lead a countrywide training and coaching function, turn customer feedback into measurable improvements, and embed a consistent, premium experience at every touchpoint. Partner with operations, food safety, beverage and culinary teams to lift service satisfaction ratings, shrink complaint cycles, and build a recognisable service culture. Lead and develop a national team of trainers/specialists; set goals, rhythms, and standards. Translate executive priorities into regional plans with clear deliverables and accountability. Drive cross-functional alignment with operations, QA/food safety, beverage and culinary leads. Own the national service curriculum: gap analysis, content design, SOPs, and updates. Blend delivery methods (workshops, in-store coaching, digital/e-learning) for scale and consistency. Coach managers/leaders to model service behaviours and embed standards in daily routines. Ensure legislative and skills-development compliance across all learning activities. Run the centralised complaints/feedback process; ensure rapid resolution within SLAs. Analyse trends to address root causes and convert insights into training or process changes. Design service-recovery playbooks to protect loyalty and brand reputation. Implement audit/mystery shopper programmes and close the loop with targeted actions. Launch recognition programmes tied to service KPIs to reinforce desired behaviours. Benchmark against leading local/global standards and pilot at least 3 customer experience innovations annually. Report to executive leadership on coverage, adoption, customer sentiment scores, service satisfaction ratings, complaint metrics, and ROI. Manage the national customer experiences/training budget and optimise cost-to-impact. Assure consistent rollout and sustainment across all formats and regions. Minimum Requirements Degree/Diploma in Customer Service, HR/Learning and Development, Hospitality, Business, Operations. 5+ years in national training, customer experience, or service excellence roles within hospitality/retail/FMCG/service environments. Proven leadership of multi-level teams (±10+ people) and delivery through regional stakeholders. Strong track record designing, rolling out, and measuring training & customer experience programmes at scale. Solid understanding of SA labour/skills legislation (EEA, SDA, WSP/ATR, SDL) and compliance. Exceptional communication, coaching, and stakeholder management skills. Analytical, data-driven decision-maker; comfortable with LMS/online learning and customer experience/feedback tools. Valid driver’s licence and own vehicle - willingness for frequent national travel. Important Notices Please do not apply using scanned CVs; no supporting documentation is required at this point. This may be requested later. Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement; duties may adjust for client needs. Fair process: Shortlisted candidates are contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False information may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers are based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. #J-18808-Ljbffr

Overview National Customer Experience & Training Manager (JB5607) – Centurion, Gauteng (National travel) R 55 - 60 000 CTC per month. Additional: Company cell, fuel allowance and provident fund. Permanent Responsibilities Set and scale national service standards across a multi-site café/food retail environment. Lead a countrywide training and coaching function, turn customer feedback into measurable improvements, and embed a consistent, premium experience at every touchpoint. Partner with operations, food safety, beverage and culinary teams to lift service satisfaction ratings, shrink complaint cycles, and build a recognisable service culture. Lead and develop a national team of trainers/specialists; set goals, rhythms, and standards. Translate executive priorities into regional plans with clear deliverables and accountability. Drive cross-functional alignment with operations, QA/food safety, beverage and culinary leads. Own the national service curriculum: gap analysis, content design, SOPs, and updates. Blend delivery methods (workshops, in-store coaching, digital/e-learning) for scale and consistency. Coach managers/leaders to model service behaviours and embed standards in daily routines. Ensure legislative and skills-development compliance across all learning activities. Run the centralised complaints/feedback process; ensure rapid resolution within SLAs. Analyse trends to address root causes and convert insights into training or process changes. Design service-recovery playbooks to protect loyalty and brand reputation. Implement audit/mystery shopper programmes and close the loop with targeted actions. Launch recognition programmes tied to service KPIs to reinforce desired behaviours. Benchmark against leading local/global standards and pilot at least 3 customer experience innovations annually. Report to executive leadership on coverage, adoption, customer sentiment scores, service satisfaction ratings, complaint metrics, and ROI. Manage the national customer experiences/training budget and optimise cost-to-impact. Assure consistent rollout and sustainment across all formats and regions. Minimum Requirements Degree/Diploma in Customer Service, HR/Learning and Development, Hospitality, Business, Operations. 5+ years in national training, customer experience, or service excellence roles within hospitality/retail/FMCG/service environments. Proven leadership of multi-level teams (±10+ people) and delivery through regional stakeholders. Strong track record designing, rolling out, and measuring training & customer experience programmes at scale. Solid understanding of SA labour/skills legislation (EEA, SDA, WSP/ATR, SDL) and compliance. Exceptional communication, coaching, and stakeholder management skills. Analytical, data-driven decision-maker; comfortable with LMS/online learning and customer experience/feedback tools. Valid driver’s licence and own vehicle - willingness for frequent national travel. Important Notices Please do not apply using scanned CVs; no supporting documentation is required at this point. This may be requested later. Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement; duties may adjust for client needs. Fair process: Shortlisted candidates are contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False information may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers are based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. #J-18808-Ljbffr

Introduction

An international automotive OEM based in Tshwane, Gauteng is looking for an Advanced Services Engineering & Training Manager to be responsible for Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa.

Duties & Responsibilities

The primary Responsibilities are:

Advanced Service Engineering:

• Prepare to support all future New Model Launches.
• Ensure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available to Buy.
• Special Service Tools management.
• Ensure Service schedules are updated.
• Diagnostic tools, support, and validation.
• Loan a Tool program management.
• Collaborate with the International Markets Group Publishing Team.

Technical Training:

• Manage the two training facilities.
• Ensure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.
• Ensure training facilities are adequately equipped.
• Develop and include the latest Training programs in the Training curriculum.
• Manage our Purchased Service provider.
• Collaborate with the International Markets Group and US Training teams.
• Manage the training fleet.

Field Service Actions (FSA) / Recall:

• Launch Recalls for South Africa on time.
• Ensure all is in place prior to launching an FSA.
• Manage FSA’s within GCAMP.
• Manage our Purchased Service provider.
• Collaborate with the International Markets Group Recall team.

Key Performance Indicators include:

Advanced Service Engineering:

• All Special Tools are available and issued to dealers 2 months prior to new product launch.
• New Model Training concluded prior to launch.
• All Service literature available and updated prior to launch.

Training (South Africa):

• Ensure 100% of Dealers achieve Training Competency.
• Trainer and Trainee Satisfaction.
• Achieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.
• Manage Projects i.e., Skills Competition.
• Manage Tier 1 and Tier 2 Training.

Field Service Actions (Recalls):

• Launch Recalls timeously.
• Ensure all parts are available prior to launch.
• Manage all aspects of launching, managing and completion rates of recalls.
• Ensure Government Agencies are notified.

Ad-Hoc Responsibilities:

• Manage the Upstream & Training Budget.
• Manage Occupational Health & Safety for the SEO facility.

Desired Experience & Qualification

Qualifications and Experience:

• Engineering Degree or National Higher Diploma; MBA in addition is highly advantageous.
• Minimum 3+ years’ experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.
• Must possess a valid driver’s license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required.

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