Store manager and Assistant Store Managers
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Store Manager and Assistant Store Manager roles at Human Essence Consulting. Join to apply for the Store Manager and Assistant Store Manager roles.
Responsibilities- Take overall responsibility and accountability for the store.
- Plan and direct day-to-day operations to exceed customer expectations.
- Build and inspire a high‑performance team; optimise sales opportunities, revenue and financial targets.
- Ensure effective management and stock control processes to minimise risk.
- Matric and tertiary qualification.
- 3 to 5 years plus experience managing a sales team.
- Retail operations experience from Vodacom, Cell C, Cape Union Mart, Incredible Connection, Massmart Makro, Dischem Edcon TFG Stores.
- Management Retail
- Store Management
- Retail operations
- Hospitality Management
- New Store Openings
- Department Store
- 5 to 10 years
- Diploma
- Sandton City
- Sandton Drive
- Eastgate
- The Glen
- Cresta
- Clearwater
- Fourways
- Mall of Africa
- Salary: R25,000 to R65,000 plus quarterly incentive
- Mid-Senior level
- Full-time
- Sales and Business Development
- Human Resources Services
Area Manager (Retail)
Posted today
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Are you a driven and results-oriented sales professional with experience in the FMCG industry? We are seeking an Area Manager (Retail) to join our high-performing team. The successful candidate will take ownership of a key customer base, drive sales performance, and work closely with leadership to achieve strategic growth targets.
Key Responsibilities :
Drive sales and achieve set budgets within an assigned customer base.
Set and track personal sales goals in line with business objectives.
Strategically plan and maximise ROI across your database.
Collaborate with your supervisor on deal planning and execution.
Conduct regular planning and preparation for client engagements.
Monitor sales performance through Qliksense (daily, weekly, monthly).
Manage allocated sample and free stock budgets effectively.
Minimum Requirements :
Matric (Grade 12); a post-matric qualification is advantageous.
Minimum 3 years’ experience in a sales role within the FMCG environment.
Proven ability to communicate, negotiate , and deliver exceptional customer service.
Strong budgeting , reporting , and sales tracking capabilities.
Computer literate with proficiency in relevant sales systems and tools.
Self-disciplined , target-driven, and able to work independently.
Valid driver’s license and willingness to travel locally as required.
What We Offer :
A dynamic and supportive team environment.
Opportunities for growth and development within a reputable brand.
Competitive remuneration aligned with experience and performance.
#J-18808-LjbffrRetail Branch Manager
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Reference: JHB -MB-2
We are seeking a motivated and experienced Branch Manager to lead our team in the hunting and outdoor industry for one of our branches based in Rivonia. This role requires a dynamic individual who is passionate about outdoor activities, has a strong background in management, and can drive business growth while providing exceptional customer experiences. Firearm Competency - Non Negotiable
Qualifications and Experience:
- Firearm Competency - application will not be considered without a Firearm Competency.
- Matric – Additional qualifications will be an advantage.
- Proven experience (3-5 years) in retail management, preferably in the hunting and outdoor industry.
- Strong leadership and team-building skills, with the ability to inspire and motivate others.
- Fully bilingual in both English and Afrikaans – non-negotiable.
- Excellent interpersonal and communication skills.
- Proficiency in financial management, budgeting, and reporting.
- Passion for outdoor activities and a solid understanding of hunting, fishing, and outdoor gear.
- Customer-focused mindset with a dedication to delivering exceptional service.
- Ability to analyse data, identify trends, and make informed decisions.
- Knowledge of health and safety regulations and compliance.
- Familiarity with outdoor industry trends and products.
- Strong problem-solving and decision-making abilities.
Responsibilities:
- Leadership and Team Management:
Lead, motivate, and mentor a team of sales associates, customer service representatives, and support staff. Set clear performance goals, conduct regular performance reviews, and provide guidance to enhance team performance and cohesion. Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies, and capturing growth opportunities. - Operational Excellence:
Oversee daily operations of the branch, including inventory management, sales, customer service, and maintenance. Ensure efficient store layout and product displays that maximize customer engagement and sales. Identify, evaluate, and manage strategic risks and opportunities. Ensure compliance with company and industry policies and procedures. Monitor inventory items and make staff aware of inventory shortcomings. Liaise with other branches and head office regularly. - Administration:
Complete weekly reports. Attend, participate, and manage morning meetings. Attend, participate, and proceed with management meetings held twice per week. Complete the payroll function of signing off payroll recons, approving leave, scheduling staff, attending hearings, and ensuring all new staff members have completed and signed required documents. - Customer Experience:
Champion a customer-centric approach, ensuring that all customers receive exceptional service and have a memorable shopping experience. Handle escalated customer concerns and feedback, striving for swift resolution and customer satisfaction. - Sales and Business Development:
Develop and execute strategies to achieve sales targets and drive revenue growth. Identify market trends and customer preferences to introduce new products and promotions that align with customer needs. - Staff Training and Development:
Provide ongoing training to staff on product knowledge, customer service best practices, and industry trends. Foster a culture of continuous learning and professional development within the team. - Budgeting and Financial Management:
Manage the branch budget, monitor expenses, and optimize resource allocation to ensure profitability. Analyse financial reports and data to make informed decisions that contribute to the branch's success. - Health and Safety Compliance:
Ensure that the branch operates in compliance with health and safety regulations, implementing necessary measures to protect employees and customers. - Community Engagement:
Act as a local ambassador for the brand, participating in community events and initiatives to foster a positive brand image.
The above list is not exhaustive, and the employee may be asked to take on other tasks to support and assist in the smooth running of the Company.
Retail hours apply.
Market Related - Monthly
#J-18808-LjbffrRetail Centre Manager
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Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develop related budgets, oversee leasing contracts, procure services, handle third-party service contracts, and direct maintenance procedures. Ensure that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develop and implement departmental policies and procedures and ensure that all operations are in accordance with established health and safety regulations. Ensure that services purchased are of acceptable quality at the least possible cost. Keep Senior Management well informed of area activities and significant problems. Train, direct, and appraise assigned personnel.
Duties & ResponsibilitiesRequirements:
- Matric.
- Additional related maintenance and Centre management training preferred.
- Excellent understanding of Centre management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
- Five or more years of related experience, with at least two or more years of supervisory experience.
Duties:
Assumes responsibility for the effective operations management of Centre and facilities.
Centre Management- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies, and other landlord strategies.
- Attends meetings/functions related to the successful operation of Centre (e.g., SAPOA, CJP).
- Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director.
- Investigates/initiates proposals for refurbishments.
- Maintains hands-on control of projects in hand.
- Reviews building status/grade ongoing and advises Senior Management regarding maintaining the standards within those grades.
- Provides accurate information to the client according to the agreed format timeously.
- Analyzes monthly income/expenses and variance reporting.
- Monitors turnover rentals.
- Monitors all municipal recoveries (and general recoveries) on a monthly basis.
- Prepares and completes budgets as required each year.
- Completes forecasts timeously as required.
- Reviews market rentals quarterly and ensures the best possible rate achieved and maintained as per agreed mandates.
- Assists in the formulation of business plans for the unit.
- 5 Year budget – preparation and control or as required by the client.
- Quarterly review and monitoring results or as required by the client.
- Sets and motivates Capex/TI philosophy per building in consultation with the client.
- Recommends TI standard specification.
- Recommends Capex requirements.
- Ensures conformity to Capex philosophy and procedures.
- Estimates new operating costs.
- Ensures recovery of operational and utility costs in accordance with Lease terms.
- Undertakes monthly interaction meetings with Debtors, Debtors Manager, and Leasing to ensure appropriate action taken and recommends legal action.
- Credit Control. Responsible for Management:
- Arrears.
- Legal action/liaising with attorneys/management as required.
- Motivate Write-offs to senior management/client.
- Attends monthly/ad hoc interaction meetings all parkades where applicable.
- In conjunction with the responsible person for parking, maintains accurate control of “in-house” operated parkades.
- Deals with correspondence/interaction with tenants as required.
- Ensures that leases are timeously renewed and all vacant space is let and in a presentable state.
- Determines and recommends letting mandates (i.e., rental levels, installation cost, etc.) for approval.
- Undertakes lease negotiation and maintenance of tenant relationships.
- Controls new leases and recordal of same.
- Controls/oversees new installations (through technical/operations manager where appropriate) including:
- Premises design.
- Negotiation/liaison/control with/of professionals and contractors.
- Sign off acceptance of complete premises.
- Renews Lease Agreements in accordance with mandate.
- Tenant liaison and public relations.
- Controls/arranges centre promotions through merchants association/s or promotion committee/s or marketing funds.
- Regularly assesses tenants’ turnover, stock turn, and merchandising to establish both growth needs and/or trading difficulties.
- Monitors and compiles foot traffic reports.
- Checks and authorizes payment of accounts.
- Authorizes cleaning, consumables, electrical, and general maintenance orders.
- Controls wage and salary allocation.
- Controls municipal payments and recoveries there against.
- Ensures cost-effectiveness and performance of contractors.
- Monthly financial statements.
- Monthly management reports.
- Accurate budgeting and reporting.
- Calculates operating costs for charge-out to tenants.
- Ensures recoveries as appropriate.
- Tenant mix i.e., what business should be established/recommended.
- Networking with tenants, public, external organizations.
- Issues tender documents.
- New Tenants.
- Lease negotiation.
- Maintenance of tenant relationships.
- Establishes and maintains sound public relations.
- Attracts people to the centre.
- Control of Advertising Materials.
- Motivates and assists tenants to improve their services.
- Controls/schedules/implements regular preventative maintenance program in line with budget constraints.
- Motivates refurbishments, major repairs as appropriate.
- Attends site meetings with contractors in respect of maintenance/expansion of projects.
- Monitors progress.
- Inspection/enforcement of tenant responsibilities during and on termination of lease terms.
- Liaises with appropriate Government, Provincial and/or local authorities.
- Responsible for Compliance of OSH Act.
- General Maintenance of Buildings and premises.
- All electrical, electronic, mechanical, and air conditioning equipment.
- Complies with the O H S act and all other statutory requirements.
- The development of security action plans, systems, and directives.
- The management of security guards on shift.
- The establishment and maintenance of an emergency preparedness programme.
- The training of Maintenance and Security personnel in Occupation and Health Safety.
- Report security incidents to management.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
R 35000 - R 4000 - Monthly
#J-18808-LjbffrAssistant Store Manager - Clicks Alex Mall
Posted today
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Listing reference: click_
Listing status: Online
Apply by: 24 September 2024
Position summaryIndustry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
IntroductionAre you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.
All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.
#J-18808-LjbffrAssistant Store Manager - Clicks Mall of Tembisa
Posted 1 day ago
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Job Description
Listing reference: click_
Listing status: Under Review
Apply by: 29 July 2025
Position summaryIndustry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our companyClicks Group
IntroductionAre you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Assistant Store Manager Sheet Street The Crossing Mokopane
Posted 1 day ago
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Job Description
Join to apply for the Assistant Store Manager Sheet Street The Crossing Mokopane role at Mr Price Group .
Responsibilities- Assist the Store Manager, in completing efficient execution of store operations to ensure that all store targets are met, and that all associates are engaged and are performing at an optimal level in order to enhance customer experience and maximize sales.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Retail
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Assistant Store Manager (40hr) -@Home Livingspace - Sandton City
Posted 1 day ago
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With a vision to be the leading fashion lifestyle retailer in Africa, The Foschini Group (TFG) consists of 29 stylish local and international retail brands. We are an innovative force with a passion for retail.
The @Home Division is the leading choice for quality Homeware and Furniture products in South Africa, with stores located in prime shopping centres in Southern Africa.
Our @Home East Rand Retail store requires an Assistant Store Manager who is passionate about our brands and would like to join a leading Homeware and Furniture Retailer.
As an Assistant Store Manager you will support the store leadership in developing and managing the team, and support the store to achieve maximum customer service experience.
Your key areas of responsibilities will include:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensuring the team executes operational excellence through a customer-centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocating time effectively; handling multiple tasks and completing priorities.
- Driving performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals, etc.).
Must have:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- An outstanding leadership, interpersonal, and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
#J-18808-LjbffrAssistant Store Manager - Clicks Sunninghill Village
Posted 2 days ago
Job Viewed
Job Description
Listing status: Online
Apply by: 5 September 2025
Position Summary
Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Sandton
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About Our Company
Clicks Group
Introduction
Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job Description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply #J-18808-Ljbffr
Assistant Store Manager Mr Price Cellular - Atteridgeville, Pretoria
Posted 2 days ago
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Job Description
Assistant Store Manager Mr Price Cellular - Atteridgeville, Pretoria — Join to apply for the role at Mr Price Group.
Responsibilities- Support and assist the store manager in managing the daily operations of a Mr Price Money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Retail