63 Store Managers jobs in Germiston

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

All your information will be kept confidential according to EEO guidelines.

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

• Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
• Respond promptly and professionally to incoming customer inquiries.
• Accurately process orders received through multiple channels in a timely manner.
• Evaluate and process credit requests, and return authorizations in accordance with company policy.
• Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
• Provide order confirmations upon customer request.
• Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
• Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
  
  

• Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
  
  

• Excellent verbal and written communication skills in English are required.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
• Customer-focused mindset with a proactive approach to problem-solving and service delivery.
• Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Medical Equipment Manufacturing

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Position Purpose

For a CHEP Expert to Administer, manage and control all CHEP and/or customer owned equipment at the customer premises resulting in:

• Savings realized by customers
• Reduced HP/Reduced Ave Vol on Hire
• Reduced losses due to improved controls

The Customer Service ethos is to provide a high quality, first point of contact account management service to the customer. This individual will work cross functionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships. Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.

• General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
• Processing of customer transfer hire notes.
• Reconciliation of accounts and controlling of equipment.
• Manage 1-4-1 Exchanges.
• Conducting Daily/Weekly/Monthly/Quarterly stock counts.
• Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
• Investigation and resolving credit equipment balances.
• Investigation and resolving suspended movements.
• Investigate and resolve queries from the customers supply chain partners.
• Managing the ordering of stock.
• Weekly/Monthly Reporting – Customer & Internal Reporting
• Logging Collection / Return orders when needed.
• Regular plant sweeps to identify misuse of CHEP equipment.
• Equipment quality check – Reporting damages-EWT.
• Demand planning vs Forecast and Collection.
• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
• Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain.
• Compiling and Presenting Key Performance Indicator reporting for customer and internal management.
• Log necessary escalations and service requests to the business via Sales Force.
• Perform any ad hoc tasks as requested by management.
• Participate in Team Projects.
• Serve as backup for TEMS and other staff within the team.

Matric with math and/or accounting – Essential.

Manual drivers Licence - Essential

Business Related Degree or Diploma or studying towards a tertiary qualification.

Qualification in Supervisory Development Programme or equivalent is advantageous.

3-5 years Accounts & Reconciliation

3 years Customer Service

1-2 years CHEP customer support

• Analytical Skills
• Excellent communication skills at all levels
• Inventory Control Skills
• Proficiency in Word & Excel is essential.
• Time Management & Prioritisation.
• Knowledge of MyCHEP is essential.
• Knowledge of any accounting/warehouse management system would be an advantage.
• Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

#LI-RM1

Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id REQ-

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Responsibilities:

• To fulfill aftersales needs of customers in the assigned territory
• To Maintain response time & downtime as per the SLA to assigned customers
• Accountable for instruments installation and Warranty service in the Field.
• Accountable for Billable service and promote the service contracts.
• Accountable for Accessories & generating lead for Consumables sales
• Develop and deliver a productivity strategy that contributes quarterly impacts to the business
• Deliver actionable data driven insights to explore new areas of operational excellence.
• Perform field service as advised by the Reporting Manager, carrying out repairs, maintenance and installation of instrumentation and their accessories.
• Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Execute preventive maintenance calls as scheduled.
• Actively demonstrate compliance with all team targets.
• Maintain personal service spares issued and inventory records to the highest standard.
• Ensure all anomalies are quickly and effectively reported and resolved.
• Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.

Requirements:

• Bachelor’s degree from relevant engineering faculty/department
• Min. 4+ years of service experience.
• Willingness to travel up to 40%
• Valid driver’s license
• Very good customer service and customer relations

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Are you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc.) by facilitating query resolution, processing customer requests, and managing customer expectations.

Responsibilities :

1. Drive significant growth and profitability in the context of cost management.
2. Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
3. Engage with customers professionally as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customer requests efficiently and effectively.
4. Resolve all customer queries within agreed timelines.
5. Build and maintain relationships with internal and external parties to support the business strategy.
6. Maintain expert knowledge of products, including pricing, application procedures, processing, and timelines, to achieve relevant product and service targets.
7. Provide efficient administrative support through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
8. Comply with governance standards in terms of legislative and audit requirements.
9. Track, control, and influence business activities to increase sales and service efficiencies.
10. Manage personal development to enhance competencies.

Overview

Job title: Customer Service Manager

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• This will help us excel at delivering the best customer experience to stay ahead of the game.

As part of your role, your responsibilities will include :

• Manage all aspects of the recruitment, selection and onboarding of new staff
• Ensure your region is sufficiently staffed according to inbound volume trends, Fixture Indexes, events and headcount forecasts
• Consistently review inbound volume, headcount forecasts and player base growth in order to remain sufficiently staffed at all times
• Proactively compile and present a business case for additional headcount where additional headcount is required based on growth
• Ensure additional staffing is secured where demand increases in order to retain the necessary handling rates and service levels
• Ensure that all P1, P2 and P3 events are effectively handled and debriefed during shift
• Ensure all P1, P2 and P3 events are reviewed, documented and all stakeholders involved and responsible for the events are engaged and collaborated with to mitigate the risk of similar events from occurring in the future
• Actively monitoring all staff's performance and decisively manage performance in line with the PEP process where performance standards are not met
• Ensure Coaches are continuously developed and performing at a high standard
• Manage all disciplinary processes in line with the Code of Conduct when and where required
• Ensure that all staff have a Personal Development Plan in place and that these are actively attended to, managed and reviewed regularly
• Ensure you have active staff development processes and campaigns in place that supports all staff's personal development plans and proactively managing succession planning within the Contact Centre
• Initiation and management of staff reward and recognition campaigns, both formal long-term campaigns as well as short-term ad hoc campaigns where needed
• Ensure regular staff engagement sessions are held that also includes 1 on 1 meetings with staff members
• Based on your regular staff engagement understand what's making the Contact Centre less desirable and ensure measures are put in place to address such detractors. At the same time understand what can be regarded as promoters and ensure more consistent campaigns cements this to make the Contact Centre the best environment to work in and that drives overall motivation and happiness amongst staff
• Continuously working on achieving the set annual Contact Centre goals for your region / s
• Equip your Coaches with all the relevant tools, skills and information that will produce engaging and meaningful pre-shift engagements
• Ensure a 95% handling rate is achieved during all shifts
• Ensure that service levels are achieved as per the set Contact Centre goals
• Consistently work on reducing the average queue times to deliver fast and efficient customer service
• Review all customer journey elements and ensure all CX elements are continuously streamlined and improved on in order to deliver an extraordinary customer experience
• Constantly review the effectiveness of your Coaches and implement new strategies to further streamline shift operations and the performance of all Contact Centre staff
• Analyse CSAT, FCR and NPS data to fully understand customer's sentiment on our product, service and processes
• Ensure other avenues of data gathering are tapped into to gather a 360 degree view of all pain points. These avenues could be the Contact Centre and other operational teams, feedback derived from Service Recovery events etc.
• Ensure all pain points are documented and all stakeholders are engaged and collaborated with, in an effort to eradicate the pain points
• Serve in a project management capacity to ensure VOC pain points and new initiatives are delivered upon as efficiently and effectively as possible
• Prepare monthly VOC Steerco updates on progress made
• Ensure sufficient reporting and project tracking is in place to monitor success and impact of the changes implemented
• Ensure that the Contact Centre environment has sufficient real-time monitoring dashboards and alerts in place to drive optimum efficiency
• Compile relevant and informative monthly Contact Centre performance reports
• Critically analyse the performance the Contact Centre and ensure relevant performance conversations are held with relevant teams where applicable
• Ensure customer experience trends (eg. CSAT, NPS etc.) are consistently analysed, root causes identified and plans are put in place to mitigate poor CX trends
• Identify opportunities for reporting automation, alert automation etc.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

The necessary skills that we require for this role include :

• Minimum of 4 years’ experience in a Customer Service / Contact Centre role
• Minimum of 4 years of management experience within a Contact Centre environment
• Diploma / Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

It would be great if you also have some of the following skills :

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Deadline : 21st August,2025

• Customer Service jobs

Overview

Be Part Of The World’s Largest Logistics Company

Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives. And not just for our customers, but for every member of our Group too. At DHL Supply Chain South Africa, we’re looking for… Vacancy: Customer Service Officer ( Kellanova Boksburg)

Job Purpose To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Note: The rest of the description provides responsibilities, competencies, and qualifications for the role.

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management: ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports
• Stock Management: Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
• Ensure stock allocation per customer order
• Pricing: Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed
• Uplifts: Accurate management of uplift process
• Good Returned: Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department
• Key Customer Requirements: Management and implementation of customer requirement per key identified customers
• Reports: VA05 (daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily
• Ad hoc: Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• Tracking of Orders as and when requested

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

• English verbal and written.

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer requests, and managing customer expectations.

Responsibilities:

1. Drive significant growth and profitability in the context of cost management.
2. Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
3. Engage with customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customers' requests efficiently and effectively.
4. Resolve all customer queries efficiently and within agreed timelines.
5. Build and maintain relationships with internal and external parties to support the business strategy.
6. Maintain expert knowledge on products including pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets.
7. Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
8. Comply with governance in terms of legislative and audit requirements.
9. Track, control, and influence business activities with the specific aim to increase sales and service efficiencies.
10. Manage own development to increase competencies.

Qualifications and Experience:
Grade 12, Tertiary qualification, Banking qualification

Our Johannesburg branch based in Kempton Park is looking for a Customer Service Consultant.

Job specifications:

1. Minimum of 2-5 years’ experience
2. Prior experience in logistics or transportation may be preferred or required
3. Able to communicate in a professional manner telephonically and have proper email etiquette.
4. Active listening while remaining calm.
5. Must be a team player.
6. Must be able to work in a high-pressure environment.
7. Computer literate (Proficient in Microsoft Office)
8. Proficiency in English.
9. Have own transport.
10. Grade 12 certificate.
11. Excellent organization, analytical, and communication skills