70 Retail Assistant jobs in Cape Town
General Retail Assistant | Loss Controller | Driver
Posted 8 days ago
Job Viewed
Job Description
Essential Health Pharmacy Group is seeking mature and experienced candidates with a non-endorsed Code B/EB License .
Minimum Requirements- Minimum 10 years of work experience (Experience in the Warehouse / FMCG / Pharmaceutical environment will be advantageous)
- A clean driving record with a minimum of 10 years driving experience
- Ability to maintain accurate inventory and delivery records, as well as detect discrepancies
- Ability to identify potential theft and strategies to mitigate risks
- Willing and able to assist with general duties including housekeeping in the Pharmacy
- Basic computer literacy
- Energetic, friendly, and helpful
- Willing and able to stand for long hours
- Customer and people-centric, with excellent interpersonal and customer service skills
- Committed, dependable, and flexible with sober habits
- Keen eye for detail
- Fully bilingual (English and Afrikaans)
If you meet the job requirements, please apply below or email your CV to , marked for Adel's attention.
Only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity. If you have not been contacted within two weeks, please consider your application unsuccessful.
#J-18808-LjbffrRetail Sales Executives & Assistant
Posted today
Job Viewed
Job Description
br>Responsibilities:
Greet and assist customers in a friendly and professional manner
Achieve sales targets by promoting and selling our products to customers
Build and maintain strong customer relationships
Keep up-to-date with product knowledge and features
Handle customer complaints and inquiries in a timely and efficient manner
Ensure the store is clean and well-organized at all times
Work collaboratively with team members to achieve store targets
Attend training sessions and team meetings as required
Requirements:
High school diploma or equivalent
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Willingness to learn and adapt to new technologies
Ability to work flexible hours, including weekends and holidays
Sales experience is a plus but not required
If you are a self-starter who is passionate about sales and customer service, we encourage you to apply for this exciting opportunity. Please note that remote working is not available for this position.
Pre-sales Associate
Posted 1 day ago
Job Viewed
Job Description
Department: PreSales
Employment Type: Full Time
Location: Cape Town
Reporting To: Group Chief Technology Officer
Description
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Pre-sales Associate to join our pre-sales team.
The Pre-Sales Associate will support the regional and group commercial teams with document preparation, presentation creation, and solution documentation aligned to client needs. This role sits within the broader Commercial Organisation and provides foundational pre-sales support to enhance bid quality, accuracy, and consistency. It is an ideal opportunity for someone looking to grow into a more customer-facing or technical pre-sales role in the future.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
- Capturing / collating customer requirements and translating these into proposals including pricing, for simple solutions potentially working on your own but for more complex / larger solutions working with a lead specialist.
- Developing customer-facing proposals, pitch decks, and solution overviews using standardised templates and input from sales leads.
- Liaise with internal stakeholders (sales, product, finance, and delivery) to ensure documentation accuracy and alignment.
- Liaise with external stakeholders (customers / partners) to source requirements and pricing information.
- Support opportunity qualification processes by preparing background research and consolidating deal-specific content.
- Track and report on deal support activity, using internal tools and CRM systems.
- Maintain and update a library of pre-sales assets, including case studies, presentations, and technical documentation.
Skills Knowledge and Expertise
- Solid understanding of business operations and commercial processes.
- Strong written communication (documents) and visual storytelling skills (slides).
- Design abilities to produce solutions designs (technical diagrams)
- Detail-oriented with the ability to consolidate information from multiple sources.
- Comfortable working to tight timelines and coordinating across functions.
- Numerical skills underpinning an ability to work on pricing models.
- Previous exposure with the following areas would be advantageous:
- B2B technology, SaaS, or services businesses is advantageous.
- Customer Experience / Contact Centre / Artificial Intelligence / Data is advantageous
- Using AI tools as part of day-to-day role
- Working in a commercial / pre-sales function
Technologies, Qualifications and Certifications
Technologies
Microsoft Office (PowerPoint, Word, Excel) Microsoft Teams Microsoft Visio or similar diagram tools CRM tools (Salesforce, HubSpot or similar) Project management tools (Asana, Monday.com or similar).
Qualifications
Bachelor’s degree in Business, Technical, IT, or related field (or equivalent experience).
Certifications
Any exposure to technical design roles, pre-sales environments or sales enablement is beneficial.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Remote/Flexible work
Life insurance
Private health
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Pre-sales Associate
Posted today
Job Viewed
Job Description
Department: PreSales
Employment Type: Full Time
Location: Cape Town
Reporting To: Group Chief Technology Officer
DescriptionAt Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Pre-sales Associate to join our pre-sales team. The Pre-Sales Associate will support the regional and group commercial teams with document preparation, presentation creation, and solution documentation aligned to client needs. This role sits within the broader Commercial Organisation and provides foundational pre-sales support to enhance bid quality, accuracy, and consistency. It is an ideal opportunity for someone looking to grow into a more customer-facing or technical pre-sales role in the future. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Key Responsibilities
- Capturing / collating customer requirements and translating these into proposals including pricing, for simple solutions potentially working on your own but for more complex / larger solutions working with a lead specialist.
- Developing customer-facing proposals, pitch decks, and solution overviews using standardised templates and input from sales leads.
- Liaise with internal stakeholders (sales, product, finance, and delivery) to ensure documentation accuracy and alignment.
- Liaise with external stakeholders (customers / partners) to source requirements and pricing information.
- Support opportunity qualification processes by preparing background research and consolidating deal-specific content.
- Track and report on deal support activity, using internal tools and CRM systems.
- Maintain and update a library of pre-sales assets, including case studies, presentations, and technical documentation.
- Solid understanding of business operations and commercial processes.
- Strong written communication (documents) and visual storytelling skills (slides).
- Design abilities to produce solutions designs (technical diagrams)
- Detail-oriented with the ability to consolidate information from multiple sources.
- Comfortable working to tight timelines and coordinating across functions.
- Numerical skills underpinning an ability to work on pricing models.
- Previous exposure with the following areas would be advantageous:
- B2B technology, SaaS, or services businesses is advantageous.
- Customer Experience / Contact Centre / Artificial Intelligence / Data is advantageous
- Using AI tools as part of day-to-day role
- Working in a commercial / pre-sales function
Technologies, Qualifications and Certifications
Technologies
Microsoft Office (PowerPoint, Word, Excel) Microsoft Teams Microsoft Visio or similar diagram tools CRM tools (Salesforce, HubSpot or similar) Project management tools (Asana, Monday.com or similar). Qualifications
Bachelor’s degree in Business, Technical, IT, or related field (or equivalent experience). Certifications
Any exposure to technical design roles, pre-sales environments or sales enablement is beneficial.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include:
Remote/Flexible work
Life insurance
Private health
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. #J-18808-Ljbffr
Sales & Customer Service Associate
Posted 10 days ago
Job Viewed
Job Description
Where Better Careers Begin! Massage Envy Annapolis
Do you have a passion for helping others? At the Massage Envy Annapolis franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
Perks & Pay:
- Competitive base pay plus bonuses and commissions
- healthcare including medical, dental and vision plans
- Paid time off
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- A free massage, skincare or stretch service each month
- 20% off all products
Qualified Candidates:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Culture & Support:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
Job ID 2024-231515 #J-18808-LjbffrCustomer Service
Posted 2 days ago
Job Viewed
Job Description
A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.
Responsibilities:
- Receive production requests and prioritise accordingly to meet deadlines
- Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
- Work with production staff and sales staff to ensure customer expectations are met
- Manage account services through quality checks on client products and follow-up with timeous communication
- Coordinating delivery schedules, arranging collections, installations of products and services
Required:
- Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
- Aptitude to learn quickly
- Must be able to multi-task
- Must be able to work independently
- Excellent written and communication skills
- Strong customer service skills
- Detail oriented, organised, and deadline-driven
- Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
- Previous project management experience will be an advantage
- Must have driver's licence and own transport
If you meet the above requirements please send Cv's to '>
Customer Service
Posted 6 days ago
Job Viewed
Job Description
Remuneration: R12,600
Monthly bonus: R2,000
The most important requirements for this role:
- You must have and love a cat.
- Be able to work 2 Sundays per month
- At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
- You must have a fast broadband connection with good upload and download speed.
- You must be able to communicate effectively in English to customers from the UK.
- You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.
About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.
Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:
- Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
- A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
- Strong computer literacy, ensuring you can navigate various software and systems with ease.
Requirements:
To successfully perform the role of a home-based customer service representative, you will need:
- A quiet office space at home, free from distractions, with a reliable fibre internet connection.
- A laptop or desktop computer that meets our technical specifications.
- Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.
If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to with the reference: CC07/07 in the title.
We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your
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Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a dedicated and personable Customer Service Representative to join our team and be the first point of contact for our valued customers. In this role, you will play a key part in delivering exceptional service by responding to inquiries, resolving concerns, and ensuring a positive customer experience across all communication channels. If you are a strong communicator with a passion for helping others and thrive in a fast-paced environment, we’d love to hear from you.
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions.
--- POSITION RESPONSIBILITIESKey Responsibilities:
Assist customers with inquiries, complaints, product information, and service-related issues via phone, email, or chat.
Troubleshoot and resolve customer problems effectively, escalating complex or unresolved issues to the appropriate departments when necessary.
Maintain accurate and detailed records of all customer interactions and transactions in the system.
Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service provided.
Collaborate with internal teams such as technical support, billing, or logistics to address customer concerns and ensure timely resolutions.
Stay up to date with client products, services, procedures, and policies to provide clear and accurate information to customers.
Meet or exceed individual and team performance targets, including response times, resolution rates, and customer satisfaction scores.
Handle sensitive or confidential information with professionalism and in compliance with data protection guidelines.
Identify recurring issues or trends and provide feedback or suggestions for service improvements.
Contribute to a positive work environment by maintaining a cooperative and professional attitude with colleagues and supervisors.
Support onboarding or mentoring of new team members when required.
Perform other duties as assigned to support the overall effectiveness of the customer service team.
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.
- NSC certificate (Grade 12) is required.
- Clear criminal record.
- Must pass a drug screening test
- Excellent command of English
- At least 1-2 years of experience in a customer care agent or call center role.
- Strong communication and interpersonal skills.
- Must be able to commute to our offices
Good problem-solving skills and the ability to work under pressure.
Proficiency with basic computer systems and CRM tools is a plus.
Team player with a willingness to learn and adapt.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off : Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings : Secure your future with retirement savings programs, where available.
- Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance : Access life insurance options to safeguard your loved ones.
- Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training : Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code : Be comfortable while you work.
Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENTAll MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
.The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
#J-18808-LjbffrCustomer Service Assistant
Posted 1 day ago
Job Viewed
Job Description
As our Customer Experience Assistant, you'll embody our commitment to putting customers first. This isn’t your average support job—it's about going above and beyond to create positive, memorable experiences for our customers, both proactively and reactively.
What You’ll Be Doing :
- Deliver outstanding customer support across various platforms.
- Engage daily with customers over phone and email, resolving queries like a pro.
- Collaborate with internal teams to smooth out order issues and keep customers delighted.
- Own those on-the-go admin tasks like a true multitasking wizard.
Skills and Traits We’re Looking For :
- Strong verbal and written communication skills.
- Top-notch organizational and interpersonal abilities.
- Patience and empathy to handle every situation with care.
- A knack for problem-solving and turning challenges into wins.
- Comfortable in the fast-paced e-commerce scene.
- Ready to dive in, take initiative, and make an impact.
- Enjoy working as part of a close-knit, supportive team.
- A solid two years in customer service, hospitality, or retail.
- Matric? Yes, please!
- Diploma or Degree? Great if you have it, but it’s not essential.
If you're excited to be a key part of a customer-centric team and are ready to roll up your sleeves, we want to hear from you!
MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Thanks so much for your interest in MyRunway! We’re lucky to receive a lot of applications, and while we try to respond to everyone, if you don’t hear back from us within two weeks, it means we’ve moved forward with other candidates. We truly appreciate you taking the time to apply!
Create a job alert for this search #J-18808-LjbffrCustomer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.
Who are the Sigma Family?
At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
What being a part of the Sigma Family means for you!
- Career development and opportunities to apply for internal promotions following your probationary period.
- Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
- Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
- Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
- Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
- Join communities and collaborate with your colleagues on our internal Social Media platform.
- The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look Like:
You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections, customer service as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.
With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.
Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!
What amazing People will bring to the roleWhat Amazing People Will Bring to the Role:
You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.
Requirements:
- Minimum passed Grade 11 / Matric
- Minimum of 6 months - 1 year experience as an advisor within the BPO/ Contact Centre Industry
- Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
- Clear credit and criminal record check
- Computer literate
- Effective written and verbal communication skills
- Experience working in a contact centre is essential
Simple and Straight Forward Recruitment.
We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.
Supporting our future people.
If you need any assistance or adjustments at any point during recruitment, feel free to let us know.
If you like the sound of being part of the Sigma Family then don’t wait and get applying!
#J-18808-Ljbffr