45 Customer Inquiries jobs in Cape Town
Customer Support
Posted 17 days ago
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Job Description
The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.
Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.
Key Responsibilities:
● Be an owner advocate.
● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
● Ensure all communications related to assigned portfolio/market is responded within a timely fashion
o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.
o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.
o Internal communications: actively monitoring Slack & Internal Emails to respond within
▪ 2 minutes for urgent items
▪ 30 minutes for non-urgent items
▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.
● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.
● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.
● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.
● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.
● Manage and develop performance of direct reports.
● Actively communicate with internal team members and cultivate resources to support owner success.
● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.
● Stay aware of company goals and strategies to ensure projects align with business priorities.
● Provide creative insights and solutions to address client/organizational challenges.
● Perform additional duties as assigned.
OH&S:
● Actively participate and contribute with the improvement of company procedures and processes.
● Follow all procedures and guidelines and applicable law and regulations.
● Promote a professional and cooperative working environment, based on mutual respect and trust.
● Promote safe behaviour in the workplace.
Customer Service Support Consultant
Posted 5 days ago
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Job Description
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Requirements:
Matric
2 Years of experience in a call centre/customer support environment
Computer literacy with proficiency in MS Outlook, MS Excel, and MS Word
Bilingual with formal business writing and professional communication in both Afrikaans and English
Strong administration, organising, and problem-solving skills
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Kindly note that if you have not received any feedback 2 weeks after your application, please consider your application unsuccessful.
Senior Customer Support Manager
Posted today
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Job Description
The Senior Customer Support Manager is a key leadership role within the Owner Experience team, responsible for managing high-profile homeowner accounts while overseeing and developing a team of 10 professionals. This role focuses on ensuring exceptional owner satisfaction and retention, driving operational efficiency, and fostering a culture of continuous improvement and professional growth within the team. The Senior Customer Support Manager works closely with leadership to implement best practices, optimize department performance, and maintain strong relationships with property owners.
Key Responsibilities:
Owner Account Management:
● Serve as the primary point of contact for high-profile homeowners, ensuring their needs are met with the highest level of service and responsiveness.
● Advocate for property owners by proactively communicating investment performance, policy changes, and operational updates.
● Collaborate with internal teams to address and resolve homeowner concerns efficiently and effectively.
● Analyze financial reports and provide insights to homeowners regarding their property's performance, identifying areas for optimization.
● Develop strategic solutions to enhance owner satisfaction and retention. People Leadership & Development:
● Develop strategic solutions to enhance owner satisfaction and retention.
● Provide mentorship, coaching, and guidance to Account Executives and Owner Relations Officers, ensuring they excel in their roles.
● Lead regular team meetings, one-on-one performance reviews, and training sessions to drive individual and team success.
● Establish clear performance expectations, monitor progress, and support career development opportunities within the department.
● Foster a collaborative and solutions-oriented team culture that prioritizes owner satisfaction and operational excellence. Process Improvement & Operational Excellence:
● Partner with the Owner Experience & Training Manager to develop and implement efficient workflows and standard operating procedures.
● Identify opportunities to optimize department processes to increase efficiency and effectiveness.
● Leverage data insights to inform decision-making and recommend improvements in service delivery.
● Ensure timely and accurate completion of client-related tasks within project management tools. Cross-Department Collaboration:
● Ensure timely and accurate completion of client-related tasks within project management tools.
● Work closely with internal departments such as Onboarding, Compliance, Finance, Sales, Design, Listings & Distributions, Revenue and Operations to streamline owner interactions and improve service quality.
● Assist in the successful onboarding of new properties by ensuring alignment between owner expectations and operational capabilities.
● Represent the Owner Experience team in company-wide initiatives, contributing insights and recommendations for continuous improvement. Other Responsibilities:
● Stay up-to-date with company policies, industry regulations, and market trends to provide informed guidance to homeowners and the team.
● Maintain compliance with clients procedures and regulatory requirements.
● Perform additional duties as assigned by leadership.
OH&S:
● Actively participate and contribute with the improvement of company procedures and processes.
● Follow all procedures and guidelines and applicable law and regulations.
● Promote a professional and cooperative working environment, based on mutual respect and trust.
● Promote safe behaviour in the workplace.
Customer Support and Office Administrator
Posted today
Job Viewed
Job Description
Key Roles and Responsibilities
1. Customer Support and Engagement
Attend and respond to all customer queries and resolve any issues raised
Gather feedback from customers to enhance service delivery
Administer surveys and questionnaires to measure and improve customer engagement
Analyse customer feedback about sizing, fabric, and fit, and provide reports/metrics to the line manager
Prepare the customer feedback pack for the product team
Provide online and onsite shop assistance to customers
2. Office Administration
Manage incoming calls, emails, correspondence, greet visitors, and suppliers
Maintain filing systems (digital and hard copy) for contracts, orders, and staff records
Order office supplies, stationery, and consumables, tracking usage and cost
Ensure deliveries to customers and receipts from suppliers are managed
3. Payroll Administration
Support payroll by collating attendance sheets and overtime records
Prepare weekly and monthly payroll files for line manager approval
Maintain employee records, leave applications and balances, and contracts, including bargaining council administration
Assist with recruitment logistics and onboarding paperwork
Create and communicate weekly / monthly store-level employee work schedules
4. Compliance and Reporting
Work with Production and HR to ensure basic health and safety and labour law documentation is current
Prepare required weekly/monthly/quarterly reports (customer feedback, production metrics, absenteeism, etc)
Support audits or inspections from labour authorities
Customer Support and Office Administrator
Posted today
Job Viewed
Job Description
The primary objective of the Customer Support and Office Administrator is to provide exemplary support to all customers, as well as oversee general office and operational administration, and attend to on-site and online shops. Key Roles and Responsibilities 1. Customer Support and Engagement Attend and respond to all customer queries and resolve any issues raised Gather feedback from customers to enhance service delivery Administer surveys and questionnaires to measure and improve customer engagement Analyse customer feedback about sizing, fabric, and fit, and provide reports/metrics to the line manager Prepare the customer feedback pack for the product team Provide online and onsite shop assistance to customers 2. Office Administration Manage incoming calls, emails, correspondence, greet visitors, and suppliers Maintain filing systems (digital and hard copy) for contracts, orders, and staff records Order office supplies, stationery, and consumables, tracking usage and cost Ensure deliveries to customers and receipts from suppliers are managed 3. Payroll Administration Support payroll by collating attendance sheets and overtime records Prepare weekly and monthly payroll files for line manager approval Maintain employee records, leave applications and balances, and contracts, including bargaining council administration Assist with recruitment logistics and onboarding paperwork Create and communicate weekly / monthly store-level employee work schedules 4. Compliance and Reporting Work with Production and HR to ensure basic health and safety and labour law documentation is current Prepare required weekly/monthly/quarterly reports (customer feedback, production metrics, absenteeism, etc) Support audits or inspections from labour authorities
German speaking Customer Support Consultant
Posted 423 days ago
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Job Description
An international super-fast growing tech company that are revolutionising hoteliers around the globe has an exciting job opportunity for a German speaking Customer Support Consultant to join their team in Cape Town, South Africa . You will be responsible to ensure their German speaking hoteliers are using their software with absolute happiness. Embrace challenges and opportunity for growth in a fun and relaxed working environment!
Your key job responsibilities as the German speaking Customer Support Consultant in Cape Town, South Africa will include:
Training hoteliers in using the system to their best advantage on all possible touchpointsProactively calling hoteliers to convince them of the added value of our additional paid featuresFun & productive collaboration with our other teams, specifically your German teammatesCreating video & written content to teach our hoteliers all possible topics so they can use the system in the most self-sufficient wayRequirementsRequirements for this German speaking Customer Support Consultant job in Cape Town, South Africa :
Speaks German on a native levelHotel (front-desk/reservations) experiencePatient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsellMotivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilitiesDrive to revolutionise hoteliers worldwideSelf-motivated & ability to deliver under pressureTeam-playerOrganised and great eye for detailAffection for both international business & techBenefitsBenefits for working with this team:
Working in a vibrant international fast-growing companyUnlimited learning & growth potentialYour ideas and performance making a big difference in our organisation and the global hotel industryWork hard, Play hard mentality. They love celebrating successes together!Employee Equity SchemeAnnual salary increasesTraining & Development opportunitiesReady to embark on this thrilling adventure? Send us your application today! This German speaking Customer Support Consultant job in Cape Town, South Africa is waiting for you!
German speaking Customer Support Consultant
Posted 423 days ago
Job Viewed
Job Description
An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting job opportunity for a German speaking Customer Support Consultant to join their team in Cape Town, South Africa . You will be responsible to ensure our German speaking hoteliers are using their software with absolute happiness! Embrace challenges and opportunity for growth in a fun and relaxed working environment.
Your key job responsibilities as the German speaking Customer Support Consultant in Cape Town, South Africa will include:
Training clients in using the product to their best advantage on all possible touch pointsProactively calling clients to convince them of the added value of their additional paid featuresFun & productive collaboration with their other teams, specifically your German teammatesCreating video & written content to teach their hoteliers in all possible topics so they can use the software in the most self-sufficient wayRequirementsRequirements for this German speaking Customer Support Consultant job in Cape Town, South Africa :
Speaks German on a native levelHotel (front-desk/reservations) experiencePatient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsellMotivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilitiesDrive to revolutionise hoteliers worldwideSelf-motivated & ability to deliver under pressureTeam-playerOrganised and great eye for detailAffection for both international business & techBenefitsBenefits:
Working in a vibrant international fast-growing companyUnlimited learning & growth potentialYour ideas and performance making a big difference in their organisation and the global hotel industryWork hard, play hard mentality. They love celebrating successes together!Employee Equity SchemeRegular trips to Europe for trainings & celebrational ceremonies (International Week)Annual hotel experienceFriday lunches are on themAnnual salary increasesTraining & development opportunitiesIf you meet the above requirements for this German speaking Customer Support Consultant job in Cape Town, South Africa , we would like to hear from you! Please send your CV today!
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French Customer Support (Sportsbook) Agent
Posted 566 days ago
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Job Description
Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!
This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!
Key Responsibilities as the French Customer Support (Sportsbook) Agent in Cape Town:
Provide telephonic and e-mail service and support to customers placing online sports bets.Offer advice to customers engaging in online sports betting.Respond to technical and/or account-related queries raised by customers.Conduct research using available resources, such as sports shows on television, to adequately respond to queries.Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.Escalate complex queries to the line manager.Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.Accurately onboard new customers by opening betting accounts.Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers’ online accounts accordingly.Process deposits to customers’ online accounts.Requirements for this French Customer Support (Sportsbook) Agent role in Cape Town:
Fluent in French (Native) Matric (High School Diploma)Minimum of 2 – 3 years’ experience in call centers (essential)Minimum of 2 years’ experience in a sportsbook/casino environment (preferred)Availability for shift workStrong understanding of customer service principles and practicesKnowledge of the rules of a wide variety of sportsUnderstanding of odds and bettingFully computer literateIf you meet the above requirements for this French Customer Support (Sportsbook) Agent job in Cape Town, we want to hear from you! Send your CV today. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
French Customer Support - (Sports Book)
Posted 582 days ago
Job Viewed
Job Description
Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!
Key Responsibilities as the French Customer Support (Sportsbook) Agent in Cape Town:
Provide telephonic and e-mail service and support to customers placing online sports bets.Offer advice to customers engaging in online sports betting.Respond to technical and/or account-related queries raised by customers.Conduct research using available resources, such as sports shows on television, to adequately respond to queries.Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.Escalate complex queries to the line manager.Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.Accurately onboard new customers by opening betting accounts.Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers’ online accounts accordingly.Process deposits to customers’ online accounts.Requirements for this French Customer Support (Sportsbook) Agent role in Cape Town:
Fluent in French (Native) Matric (High School Diploma)Minimum of 2 – 3 years’ experience in call centers (essential)Minimum of 2 years’ experience in a sportsbook/casino environment (preferred)Availability for shift workStrong understanding of customer service principles and practicesKnowledge of the rules of a wide variety of sportsUnderstanding of odds and bettingFully computer literateIf you meet the above requirements for this French Customer Support (Sportsbook) Agent job in Cape Town, we want to hear from you! Send your CV today. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
Customer Service Advisor
Posted 5 days ago
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Job Description
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Grade 12