517 Receptionist jobs in South Africa

About the Company The company has been manufacturing machines locally since 2012, and supplying them to mines across the country and beyond the borders branching out further into Africa. The company prides itself in the ability to offer a full suite of underground mining equipment of the highest international standards. Drawing on exclusive technology partnerships with several major industry leaders throughout the world, the company is able to offer the latest in cutting-edge innovation and product development to the market. Through collaboration with both the client and its international partners, the company’s engineers comprehensive, tailor-made solutions with their constantly expanding suite of mechanized mining equipment and their full range of well-established support services. The company has a range of trackless mobile machines (TMMs) designed and manufactured locally in Boksburg, South Africa. These machines include low profile and narrow vein loaders predominantly for the smaller mining applications About the Role Control and maintain the reception area and switchboard by assisting all customers (internal and external) in a prompt, professional and courteous manner and ensure administrative tasks are completed and attended to timeously. Responsibilities Reception Receive and welcome visitors/customers as well as dealing with their queries to ensure that their expectations are met at all times. Attend to walk-in visitors/customers and assist where possible, inform staff of the necessary information to ensure that visitors/customers are not delayed. Maintain a high level of access control by ensuring that the visitors are controlled and recorded according to the Policy. Ensure the general appearance of the reception area is always at good standing. Switchboard To answer the phone in a friendly and courteous manner and helpful attitude at all times. The receptionist will attempt to transfer the calls as required or take a message if appropriate. Administration Ensure that all administration is done timeously, correctly and accurately with due concern to delegation of authority with regards to costs. Distribute on a daily basis all incoming documentation. Assist the HR department with delegated filing/administrative responsibilities Ensure that the Attendance Register is maintained on a daily basis as follows: Phone all Branches/Departments to update the Attendance Register. Liaise with HR Administrator on all absenteeism and confirm that the relevant Leave Application Forms have been submitted. Assist management and/or authorized personal with binding and laminating. The accurate ordering, distribution and recording of respective books for branches and/or departments. The management/coordination of the boardroom booking calendar. The facilitation of boardroom bookings via email acceptance. The registration of new employees on the clocking systems to enable clocking. The reporting of the clocking systems attendance both daily and monthly. The deriving of all relevant and requested vehicle tracking system reports for authorized personal and/management. Recording of all grocery and stationary requests and purchases. The compiling, updating and submission of registers for all departments in respect of a fire drill. Maintenance of Equipment/ Workplace The opening and closing of blinds, at reception and all boardrooms in the morning and afternoon The switching on and correct displaying of the TV in the morning and turning off in the afternoon The switching off of all lights and plugs in the afternoon The closing of all windows in the boardrooms and toilets. Maintain the workstation and equipment to ensure that everything is in the right place and order at all times. Customer Complaints Where necessary, ensure that visitors/ customers complaints are treated as priority and resolved to everyone’s satisfaction. Evaluate complaints on a daily basis and escalate any serious queries and/or complaints and escalate to the relevant Head of Department Candidate Requirements Qualifications, Skills and Experience Grade 12 Presentable Courteous, honest, trustworthy and respectful Vigilant Cultural awareness and flexible in approach Demonstrate sound work ethics Self-motivated/ controlled/ disciplined Proficiency in office administration Ability to work under pressure Team player Attention to detail

Essential Duties and Responsibilities (but not limited to): 1) Administrative

• Switchboard – answer, screen and forward calls to the relevant person and taking messages.
• Welcoming of guests and directing them through the office. (Notify relevant employees when guests arrive.
• Receiving mails, deliveries and forwarding to the relevant person.
• Assisting colleagues with administrative tasks, and maintaining reception area.
• Assist HR with interview preparations, and sending out announcements to relevant work group chats.
• Filing paperwork for parts and quotations and couriers (Handle parts sales with parts department (Alushka) -Quotations; delivery notes; parts requests; filing.
• Print receiving labels for stock.

• At least 1-2 years of Receptionist experience/similar field, preferably within a business-services environment is advantageous.
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Excellent knowledge of customer service best practices.

• Ability to communicate with all departments effectively.
• Professional attitude and appearance
• Telephonic etiquette
• Time management and planning skills
• Understand and be able to apply our brand values

Role Purpose

To direct phone incoming and outgoing calls via switchboard, provide general reception and administrative support in a manner that promotes the brand of the organisation and supports excellent external relations.

Financial

• Ensure and contribute to minimisation of general expenses 

Client 

• Build relationships with internal and external stakeholders (e.g. employees, service providers etc.) 

Business processes

• Greeting and directing visitors in a courteous manner taking care that they feel welcome 
li>Answer, screen and dispatch calls in an accurate, timely and professional manner 
• Direct and escalate calls appropriately with reference to internal systems and operational structures  
li>Show discretion and a sense of urgency when receiving calls or requests that relate to insurance related emergencies   li>Take down and relay detailed accurate messages  li>Request quotations for courier services, complete waybills, arrange collection and maintain stock of courier stationery 
• Conduct a weekly stock take of office consumables and sundries 
• Place orders for office consumables and office sundries as required in order to ensure minimum stock levels are maintained 
• Prepare or facilitate the preparation of refreshments as required 
li>Manage bookings and scheduling of meeting room facilities  li>Ensure that reception area, meeting rooms and boardroom facilities remains presentable throughout the day 
• To remain up to date with staff on-duty  
li>Diary management for service delivery and act as liaison between the organisation and various service providers (, , vending machines, couriers, water coolers etc.) to ensure efficient communication regarding service delivery   Submit invoices for approval and ensure accurate records are submitted to finance as required 
• Prepare the stationery packs for new employees 
• Provide ad hoc general administrative assistance as required 

Learning and growth 

• Live the RBS values  
li>Ensure continuous self-development 
• Share information and knowledge with the team 

Minimum Qualification and Experience

• Matric or equivalent 
• A appropriate qualification would be advantageous
• Excellent communication skills (verbal and written) 
• Good computer literacy
• A minimum of 2 years’ experience as a front desk receptionist in a large organisation 
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Job Purpose

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering 

Key Performance Areas

Prepared Work Station

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities

Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of
li>the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, email and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education

Grade 12

Experience

2 years experience in a customer service environment, preferably in a hotel environment 

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Knowledge of an additional language (relevant to market) is an advantage

Technical competencies

• Hotel Product Knowledge (facilities and activities)
• Front desk procedures
• Forex and cashiering knowledge
• Communication skills - Good command of the English Language (Understand, Speak, Read and Write)

• Telephone skills
• Listening skills
• Proficient computer skills (MS Office, Opera)
• Upselling skills

Core behavioural competencies

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

We’re looking for a dynamic and friendly individual to be the first point of contact at MVIA.

In this dual-role position, you’ll play a vital part in creating a welcoming, professional environment for our clients while keeping the office running smoothly.

Key Functions of the Role:

• Greet and assist visitors with warmth and professionalism

• Manage incoming calls and correspondence

• Coordinate meeting room bookings and office supplies

• Provide general administrative support to the team

• Maintain a tidy and organised front office area

• Assist with document handling, filing, and internal communication

QUALIFICATIONS

Matric

A minimum of 3 years of reception experience

Diploma/Certificate in Office Administration (advantageous)

SKILLS & EXPERIENCE

• Proficient in MS Office (Excel, Word, PowerPoint)

• Excellent written and verbal English communication

• Organised, detail-oriented, and proactive

• Professional, well-presented, and friendly

• Adaptable, team-focused, and calm under pressure

• High integrity, strong work ethic, and problem-solving mindset