13 Hotels jobs in South Africa

We are looking for a dynamic and experienced Deputy General Manager for our beautiful Hotel in Rustenburg (North West).
The ideal candidate will have 5+ years experience in an Assistant or Deputy GM role and a relevant qualification.
Drivers license and own vehicle essential. Must have full service Hotel experience, be able to manage staff as well as have a hand in everything from housekeeping, gardens, dining, accommodation and everything else. #J-18808-Ljbffr

We are looking for an experienced Hotel Operations Manager with a minimum of 3 years’ experience as a Duty Manager and at least 3 years in an operations management position within a 4/5 Star Hotel.

The successful candidate will be responsible for managing the operational areas to ensure customer satisfaction. This includes assisting with guest queries and complaints as the management on duty, effectively managing all staff, and creating and maintaining relationships with guests.

The Hotel Operations Manager will also be responsible for managing the entire establishment in the absence of the General Manager.

Emporium Bela-Bela, Limpopo, South Africa

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Location: Limpopo

Salary: R pm – R pm (Live-in) (NO COUPLES) (Fixed Term)

We are looking for an experienced Hotel Operations Manager.

• Manage the operational area to ensure customer satisfaction.
• Assist with guest queries and complaints – management on duty.
• Effectively manage all staff.
• Create and maintain relationships with guests.
• Manage the entire establishment in the absence of the GM.

• Matric qualification.
• Minimum of 3 years’ experience as a Duty Manager.
• Minimum of 3 years’ experience in an Operations Management position in a 4/5 Star Hotel.

Closing Date: 9 May 2025

To apply, send your CV in MS Word format to (email address) and include "POS25102 – Hotel Operations Manager (Limpopo)" in the subject line.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

Hotel Operations Manager (POS25102)
LIMPOPO
R20 000.00 pm R30 000.00 pm (Live-in) (NO COUPLES) (Fixed Terem)
Purpose:
We are looking for an experienced Hotel Operations Manager
Responsibilities
Management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints management on duty.
Effective management of all staff.
Create and maintain relationship with guests.
Management of the entire establishment in the absence of the GM.
Requirements
Matric
Minimum of 3 years experience as a Duty Manager
Minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel.
Closing Date: 9 May 2025

We are looking for an experience Hotel Operations Manager Minimum of 3 years’ experience as Duty Manager, as well as a minimum of 3 years’ experience in an operations Management position is a 4/5 Star Hotel. Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved. Assist with queries and guests’ complaints – management on duty. Effective management of all staff. Create and maintain relationship with guests. Responsible for the management of the entire establishment in the absence of the GM.

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An exciting opportunity has become available for a German speaking Guest Service Officer to join our Guest Services Team!

The position is based at the Cape Town International Airport.

As the Guest Service Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and whether they have been to South Africa before or if it is their first time, make them feel like they have come home. Airports can present their challenges, but you are there to take care of getting our guests from point A to point B without any of the hassles. You will engage in face-to-face conversations with guests and discuss their journey ahead, securing them the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be answered swiftly. Even when guests have departed the airport. you are on call when life's mishaps occur, visiting guests in the hospital or at their hotel to offer comfort and reassurance. No matter the situation, you are there to lend a helping hand.

The Guest Service Officer's responsibilities include but are not limited to:

• Preparation prior to the guest service including, ETA of arrival, flight/transport, documentation, guide contract, group monies/porterage, and onward travel arrangements, i.e. transfer services.
• Take up position and provide guest service in accordance with our company standards, guidelines, policy, and procedure.
• Assist departing guests/ groups with VAT refunds prior to check-out and then to security thereafter.
• Immediate response to any guests where Guest Services representation is required.
• Accurate and immediate reports after the service has been completed.
• Immediately inform management of any incidents or serious issues that could affect our guests or customers.
• Give report/feedback on guest complaints and effectively and timeously resolve any issues.
• Assist with other projects and responsibilities that may not be mentioned above, but which may be reasonably required by the operations.
• Close relationships with all our tour guides and suppliers to result in excellent customer and guest service.
  
  

• Grade 12
• German Language Skill of Level B2 (not negotiable)
  
  

• Minimum 3 years experience in a guest contact position, preferably within an airport environment
  
  

• Proven customer services skills to interact appropriately with guests in a considerate, professional, and positive manner
• Knowledgeable about South Africa as a holiday destination
• Actively listens and extends assistance to guests
• Ability to communicate tactfully with guests, colleagues, and department heads
• Ability to operate basic office equipment, including telephones and computers.
• Computer literacy, working experience with Microsoft Outlook, Word, and Excel
• Excellent English and German language skills.
• Strong communication, conversational and organizational skills
• Effective decision-making abilities
  
  

• Friendly and engaging
• Passionate about South Africa
• Committed
• Strong guest satisfaction and service disposition
• People-person
• Always maintaining a high level of professional appearance and demeanor
• Team Player
  
  

• Must live close to the Cape Town International Airport
• Must have own reliable vehicle
• Must be able to work varied hours, over weekends and public holidays

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Management and Manufacturing
• Industries Hospitals and Health Care, Non-profit Organizations, and Government Administration

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• Matric or equivalent + Post graduate qualification advantageous
• A Minimum of 5 years’ hospitality management experience (preferably in a resort environment)
• Strong financial acumen (budgeting, reporting and stock control)
• Ability to work independently and lead a team with professionalism and empathy
• Comfortable living in a remote location and adaptable to a dynamic environment
• Experience with hospitality related computer systems, in particular APEX and NIGHTSBRIDGE and OTA’s

Key Responsibilities:

• Overall management and leadership of the hotel, campsite, and all facilities
• Ensuring consistent guest satisfaction and handling guest feedback with professionalism
• Staff management across all departments (Kitchen, Front Office, Maintenance, Housekeeping and Security)
• Budgeting, financial controls, cost-saving initiatives and stock management
• Operational oversight of F&B, housekeeping and front of house
• Property and grounds maintenance, coordinating in-house maintenance and contractors when on the property
• Upholding health and safety standards and ensuring compliance with all regulatory requirements
• Regular reporting to Shareholders and Head Office on operations, finances and performance

CVs may be sent to