10 Hotels jobs in South Africa

Hotel Operations Manager (POS25102)
LIMPOPO
R pm R pm (Live-in) (NO COUPLES) (Fixed Terem)
Purpose:
We are looking for an experienced Hotel Operations Manager
Responsibilities
Management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints management on duty.
Effective management of all staff.
Create and maintain relationship with guests.
Management of the entire establishment in the absence of the GM.
Requirements
Matric
Minimum of 3 years experience as a Duty Manager
Minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel.
Closing Date: 9 May 2025

Responsibilities

• As the Hotel Operations Coordinators you will be responsible for several duties classified under 4 main categories: Projects, Aesthetics, Events and Training.
• You will use general as well as specified skills to aid the development of the Events, property specific projects, training and general aesthetics from the interior to staff presentation.
• One candidate should exhibit a keen interest in front desk operations and the second candidate should have a keen interest in facilities, project and event management.

Minimum Requirements:

• Grade 12 or Equivalent
• Must speak, read, write and understand English at a professional level
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Opera Experience
• ESP Beneficial
• Micros Beneficial
• Diploma/Degree in hospitality management or project management (advantageous)
• Minimum 3 years in Hospitality Industry

• A Degree in Hospitality Management is preferred.
• 5-7 years of working experience in Hotel Operations
• A solid understanding of hospitality management principles and a commitment to fostering a positive and engaging work environment for staff and guests alike.
• This role involves managing staff across various areas, including front Office, Housekeeping, Food and Beverage, Spa, and maintenance, while promoting a culture of teamwork and excellence.
• Key responsibilities include developing and implementing operational policies and procedures, monitoring performance metrics, and ensuring compliance with health and safety regulations.
• The Operations Manager will collaborate with the General Manager to develop budgets, forecast expenses, and drive profitability through effective cost control measures.
• Strong leadership, communication, and problem-solving skills are essential, as the Operations Manager must address guest concerns promptly and effectively while maintaining high service standards.
• LIVE IN POSITION: Accommodation & Meals.

• Serve as the main point of contact for guests, addressing inquiries, requests, and concerns promptly
• Ensure a seamless and memorable guest experience by coordinating services and resolving issues efficiently
• Assist guests with reservations, check-ins, check-outs, and special requests
• Communicate guest needs to relevant departments, such as housekeeping, maintenance, or food & beverage
• Provide information about hotel facilities, services, local attractions, and transportation options
• Handle guest complaints professionally, escalating issues when necessary
• Monitor guest satisfaction and follow up to ensure concerns are addressed
• Maintain accurate records of guest interactions and preferences
• Coordinate VIP or special guest arrangements to enhance the overall experience
• Support hotel management with reports on guest feedback, service trends, and operational improvements

Guest Services Liaison | Luxury Hotel | Umhlanga

Kendrick Recruitment is seeking a well-presented and service-driven Guest Services Liaison to join the team at a luxury hotel in Umhlanga. This role requires a polished individual with excellent interpersonal skills who can provide outstanding service and ensure an exceptional guest experience.

Key Responsibilities:

Welcoming guests and ensuring their needs are met throughout their stay.

Assisting with check-ins, check-outs, and guest queries.

Acting as the main point of contact for guest relations, providing personalised service.

Liaising with other departments to ensure seamless service delivery.

Handling complaints and resolving issues in a professional and timely manner.

Requirements:

Previous experience in a guest-facing role within the hospitality industry.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a guest-focused approach.

Professional appearance and manner.

Ability to work effectively in a high-pressure environment.

Package:

Salary: R8,000 per month.

Your moment to be exceptional has arrived at The Rees Hotel, Queenstown!

As one of the first points of contact for the hotel, you will be customer service driven and enjoy exceeding guests' expectations. You will be proactive with a professional approach to guests. We're looking for outstanding communication skills and impeccable grooming standards.

Shift work involves a variety of shifts, including days, nights, weekends and public holidays.

In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.

Responsibilities include

• Providing guests with the services and facilities they request in a friendly, professional and responsive manner
• Meeting and greeting all guests on arrival and departure, ensuring their schedules are well-understood and well-communicated with the purpose of delighting them at every opportunity
• Performing prompt and efficient check in and check out procedures
• Offering baggage assistance to all arriving and departing guests
  
• Efficiently and accurately executing all guest requests, activities and restaurant bookings
• Processing, amending and invoicing accommodation reservations
• Driving hotel vehicles and ensuring guest travel/transport arrangements are in place as required
  

Please contact us for a full position description detailing key tasks and responsibilities.

Skills, Experience and Attributes

• One year's front of house experience in hospitality or similar environment
• Food and beverage service experience would be beneficial
• Valid and current full driver licence essential
• Passenger Endorsement Licence an advantage
• Accommodation reservations experience would be beneficial
• Positive attitude and lots of initiative
  
• Superior verbal and written communication ability with an emphasis on accuracy
• A second language is highly desirable
• Enjoy working the various shifts including public holidays

Benefits and Rewards

• Full-time, permanent role with minimum of 30 hours per week guaranteed
• Uniform items provided
• Duty meals
• Free parking
• Access to promotional product training of excursions in the surrounding region
• Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme
  
• Employee Assistance Programme
  
• Wellbeing initiatives

In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.

• Accurately and efficiently manage all administrative duties of the Front Office.
• Ensure excellent customer service levels are maintained across systems, loyalty programmes, reservations, and forward bookings.
• Build and maintain a positive work environment where staff are fully trained, supportive of each other, and competent.
• Work independently or as part of a team to deliver high-quality service standards.

• Matric (NQF 4) or equivalent.
• Good numeracy, verbal, and written English skills (NQF 4).
• Diploma in Hotel / Tourism Management or equivalent.
• At least 2 years experience as a receptionist or in a front office role.

• Be part of a supportive and professional team in a leading hospitality and gaming environment.
• Opportunities for career growth and development.