Customer Support & Training Specialist

Port Elizabeth, Eastern Cape 360 Degree Solutions

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About the Role We are seeking a Customer Support & Training Specialist to join our team at 360 Degree Solutions. This entry-level role focuses on providing technical support and delivering training to our clients using our software solutions in the gym and security sectors. Key Responsibilities Serve as the first point of contact for technical support via phone and email. Troubleshoot and resolve client issues remotely. Deliver online training sessions to new and existing clients. Manage support tickets and update client data accurately. Communicate client feedback and suggest improvements to internal teams. Perform remote troubleshooting through diagnostic techniques and targeted questions Provide solutions to support requests Analyse client query by investigating the problem outlined Talk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on client's products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Manage and take ownership of the support process for all customer related issues Monitor and support ticket workflows Review, assign, reconcile and support the management of tickets throughout their lifecycle Record training video tutorials and create training manuals Why Join Us? Opportunity to build a career in tech support and client training. Work with innovative software solutions tailored for gyms and security businesses. Supportive team culture with growth potential. To apply, please send your CV quoting reference 360Support_Training to Required Skills and Experience 1 - 2 years experience in customer service or technical support (entry-level candidates with relevant internships or training considered). Comfort with computers, software applications, and remote troubleshooting. Microsoft Excel (pivot tables and data cleaning advantageous). Strong communication skills and customeroriented approach. Ability to explain technical information clearly. Personal Attributes Patient, friendly, and professional demeanor. Good problem solving skills and attention to detail. Willingness to learn and grow in a technical support environment.
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Sales & Customer Support Agent - Remote

Port Elizabeth, Eastern Cape Warranty Buy

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Job Title: Remote Sales & Customer Support Agent Location: Remote (South Africa-based, working UK hours) Working Hours: Monday to Friday, 9:00 AM 5:30 PM (UK Time) Salary: ZAR 12,000 ZAR 18,000 OTE (On-Target Earnings) Employment Type: Full-Time (No secondary employment permitted) About Us We are a fast-growing UK-based company providing high-demand services to customers across the UK. As we expand, were looking for motivated and experienced sales professionals to join our remote team and help drive customer satisfaction and revenue growth. Role Overview This is a dual-role position combining inbound sales with customer support . Youll be the first point of contact for potential and existing customers, helping them understand our offerings, resolving queries, and converting leads into loyal clients. Key Responsibilities Handle inbound and outbound calls, emails, and live chats with professionalism and enthusiasm. Convert warm leads into sales through consultative selling techniques. Provide exceptional customer support, ensuring a smooth and positive experience. Maintain accurate records of customer interactions and sales using CRM tools. Meet and exceed individual sales targets and KPIs. Collaborate with the wider team to improve processes and customer satisfaction. What We Offer Competitive base salary with generous commission structure . Full remote setup and support. Ongoing training and development. Opportunity to grow within a dynamic and supportive team. Work with a UK company offering a stable and rewarding career path. Requirements: Proven sales experience (minimum 1 year), ideally in a remote or call centre environment. Strong communication and persuasion skills. Tech-savvy with the ability to learn new systems quickly. Self-motivated, target-driven, and able to work independently. Excellent command of English verbal and written No secondary employment this is a full-time commitment. Reliable internet connection and a quiet home working environment. Must be available to work UK business hours (9:00 AM 5:30 PM, Monday to Friday). Must have a minimum of two years, sales experience and CallCenter experience Preferably within the context of a western country, UK, USA, Canada, et cetera Excellent, verbal and little English skills with good communication skills and sales experience Must not have a second job as this interferes with performance
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