489 Client Service jobs in South Africa

An established and professional utilities management group is looking for a Client Service Administrator to join their team based in Bellville North, Cape Town.

1. Providing a high standard of client service.
2. Resolving customer queries and requests from incoming calls and email correspondence.
3. Fax and email accounts to clients on request.
4. General administrative and ad-hoc tasks.
5. Excellent knowledge of Excel and report writing ability essential.

1. Grade 12.
2. Previous experience in a client services environment in utilities will be an advantage.
3. Knowledge of customer service principles & practices.
4. Microsoft OS office literate.
5. Excellent problem-solving skills and able to perform under pressure.
6. Excellent client service.
7. Excellent business writing skills and telephone manner.
8. Fully Bilingual (Afrikaans and English).
9. Deadline and goal orientated.
10. Passion for service delivery.

Monthly plus Death And Disability Cover.

Reference: RST001770-ab-1

Life Insurance Client Service Administrator required in Rustenburg.

Qualifications & experience:

• Matric & NQF Level 5 certification in Long term insurance
• MS Office
• Minimum 5 years experience in long term insurance industry (Preferably experience in Xplan)
• Experience in claims, withdrawals, investment switches, policy services, beneficiary changes, new investment and life assurance applications.

• Policy services (debit order, address, cessions, withdrawals, surrenders, beneficiary nominations)
• Claims (life insurance, disability, dread disease)
• Must be able to communicate well with clients and work under pressure

Salary: R15 000.00
Please mail c.v. to

Hire Resolve's client who is in the Metering Industry is seeking a motivated and detail-oriented Client Service Administrator to join their team in the Western Cape. The successful candidate will be responsible for providing excellent customer service, managing client accounts, and assisting with utility management services.

• Manage client accounts and ensure prompt resolution of any issues or concerns
• Serve as the main point of contact for clients and address any queries or requests in a timely manner
• Coordinate with utility providers to ensure accurate billing and timely payment of invoices
• Assist clients with setting up new utility services and upgrades as needed
• Prepare and review reports related to utility consumption and cost savings for clients
• Work with the operations team to implement energy-saving initiatives and improvements for clients
• Maintain accurate records and documentation for all client interactions and transactions
• Collaborate with other team members to ensure the smooth delivery of services to clients

• Minimum of 2 years of experience in a client service or administrative role, in the metering industry
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office suite and data entry software
• Knowledge of utility billing processes and regulations
• Ability to work effectively both independently and as part of a team
• Fully Bilingual in English and Afrikaans

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

Santam PLCC has a position available for a Client Service Consultant who will be based in Parktown. To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with brokers in a client-centric manner.
• Ensure accurate completion of broker requests and follow up to ensure queries are resolved timeously, as per service level agreement.
• Provide effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensure client service level agreements are met and exceeded.
• Consistent achievement of agreed productivity.

• Matric certificate or equivalent qualification
• FAIS compliant (30 credits NQF level 4)
• Experience in short term insurance
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Willing to work shifts
• Clean track record in terms of adherence to Quality standard and Compliance
• Consistent target achievement
• Analytical thinking
• Information seeking
• Drive for results
• Initiative
• Emotional self-control

• Client service oriented
• Deadline and results-driven

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To provide effective and efficient service to clients by receiving, evaluating and timeously responding to telephonic/electronic enquiries

Requirements

• Matric or relevant qualification
• Exposure to the insurance or financial services industry
• 2 years relevant experience in client servicing environment
• Microsoft Office Suite (Word, Excel)
• Employee Benefits experience (advantageous)
  
  

• Answering calls from members and service providers to confirm benefits and assist with queries.
• Provide a first call resolution for resolving member and service provider queries.
• Ensure that documentation is completed accurately and correctly as per departmental guidelines in order to meet client needs.
• Effectively utilise IT systems to ensure accuracy of documentation.
• Adhere to policies and procedures and take corrective actions where necessary.
• Ensure all risks are mitigated and escalated where necessary.
• Provide excellent service to clients and stake holders to ensure client retention and satisfaction.
• Keep abreast of MMH product changes in order to effectively and accurately assist with client queries.
• Ensure Service Level Agreements are met and exceeded.
• Deal promptly with client requests in a competent, efficient and professional manner.
• Collaborate and partner with team members in order to drive and support effective teamwork.
• Display and live the MMH values when dealing with clients, stakeholders and members
  
  

• Capture data accurately on relevant systems according to Service Level Agreements.
• Provide relevant information and documentation as requested, in line with relevant guidelines.
• File and maintain all relevant documentation, enabling ease of access by team members.
• Accurately complete all administrative and reporting requirements within agreed timeframes
  
  

• Provide authoritative expertise to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
  
  

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development
  
  

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum
  
  

• Planning and organising.
• Accountability.
• Customer orientation.
• Attention to detail.
• Good Communication skills.
• Good attention to detail.
• Interpersonal skills.
• Time management skills.

Scam alert: Santam has become aware of an e-mail scam involving the unauthorised use of the Santam logo alongside another brand.
Please note that this is a scam. We remind all clients that Santam will only communicate through official channels or the authorised broker. Learn more.

This career opportunity is available at Tailored Claims Solutions for the Client Service Manager, who will be based in the Glacier Building, Belville.

The purpose of this role is to be Chair for the Claims committee which reviews claims that are rejected. Resolve and formulate responses to complaints received from Clients/Ombudsman/Internal Arbitrator /Client Care /Claims Advocacy team. Provide assistance in specialist technical support to the adjuster and skills development through on the job training /peer coaching. The responsibilities will include resolving disputes involving claims adjustments and negotiations with the insured and or broker after failed attempts by the Adjuster, Claims Service Consultant and Team Manager. Escalating unresolved claims issues to the relevant Manager.

• Providing formal responses to matters referred to Ombudsman/Internal Arbitrator/Client Care/Claims advocacy.
• Chair claims committee which determines whether claims are invalid or not (rejections).
• Formulating responses to clients disputing rejections /review rejections
• Continuous technical guidance and support and up skill and behaviour needs of external adjuster /internal adjusters/claims service consultants.
• To curb Lost Economic Opportunity (LEO)
• Liaise with Training and Technical Advice.
• On the job and peer coaching
• Client Service Manager will meet with the client at the client’s premises on request to address contentious matters. This meeting may include the broker as well as the relevant authorised supplier(s) appointed in the claim.
• Resolving disputes where claims service consultant’s and team manager’s resources are exhausted.
• Ensures adherence to claims policy and philosophy.
• Distribute Ombudsman Rulings and Claims Technical advice interpretations.
• Single point of entry to Claims Technical Advice
• Technical Policy interpretations and liaison with business units
• Feedback to underwriters regarding policy wording reviews
• Claims complaints must be addressed to the relevant manager.
• Standing in for the relevant manager in his/her absence, when on leave or study leave, refer to Operations Manager Continuous technical guidance and support and up skill and behaviour needs of the Assessors.
• Regular liaison with management and staff at all levels of the company regarding escalated claims/ flagged.
• Consultation with clients, Business and Business Partners on a continuous basis regarding fraud and irregularities
• Regular liaison with counterparts at other insurers
• Regular liaison with Santam Forensic Services.
• Effective relationships with law enforcement and Insurance Crime Bureau, South African police Services National Prosecutions Authorities, Suppliers, Wreck dealers, Brokers, Broker Consultants and Area managers.

• Matric/ Grade 12.
• A post matric qualification
• Post graduate insurance or building industry related qualification.
• Must be computer literate (MS Word, MS Excel and MS Power Point)
• 7-10 years insurance experience in the Non-Motor and Motor claims environment with direct clients
• Insurance related training experience
• Building and related repairs quantification experience
• 2-3 years Management Experience
• Sound knowledge of the Santam Motor and Non-motor process
• Good verbal skills
• Working knowledge of the building industry (working in the industry would be preferable)
• Customer Centricity experience.
• Lean Six Sigma Certification-Green Belt an added benefit.

• Good negotiating skills
• Problem solving skills
• Conflict resolution
• Good communication – verbal and writ
• Excellent interpersonal skills
• Strategic thinking
• Ability to influence

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

Santam PLCC has a position available for a Client Service Consultant who will be based in Parktown.

To offer world-class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with brokers in a client-centric manner.
• Ensure accurate completion of broker requests and follow up to ensure queries are resolved timeously, as per service level agreement.
• Provide effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensure client service level agreements are met and exceeded.
• Consistent achievement of agreed productivity.

• Matric certificate or equivalent qualification
• FAIS compliant (NQF level 4)
• Experience in short-term insurance
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Willing to work shifts
• Clean track record in terms of adherence to quality standards and compliance
• Consistent target achievement
• Analytical thinking
• Information seeking
• Drive for results
• Initiative
• Emotional self-control

• Client service oriented
• Deadline and results-driven

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realize their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

At Santam we are committed to transformation and embracing diversity. This commitment drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client’s needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.

• Communicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation.
• Ensure that the schedule, deadlines and client expectations are clearly communicated and understood by all.
• Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations.
• Oversee multiple client projects and be able to recognize, solve or neutralize potential issues or conflicts.
• Anticipate and/or troubleshoot technical problems before/during/after; work with technical staff and the client to properly service these issues.
• Keep all project stakeholders informed throughout a project life cycle.
• Compile project statistics into a deliverable report for clients.
• Facilitate conversations with clients and respond to queries.
• Assist with strategic planning and support organic client growth.

• Bachelor's degree or equivalent experience.
• 4 or more years of experience as an account manager, project manager, or combination of both.
• Knowledge and experience with exhibition design, activations, interactive technology.
• Working knowledge of MS Office, OneNote, SharePoint.

• Excellent organizational, planning, management, and communication skills with an ability to work at all levels.
• Strong attention to detail.
• Client-focused, solutions-oriented, self-starter.
• Willingness to work non-traditional hours (early morning, late evening), as required.

An amazing team is looking for a Client Service Administrator to join their team based in Northern suburbs, Cape Town.

Requirements & Competencies:

1. Grade 12
2. Fully Bilingual (Afrikaans and English) - 3rd language an advantage
3. MS Office skills
4. Excellent knowledge of Excel and report writing ability essential
5. Previous experience in client services
6. Knowledge of customer service principles & practices
7. Excellent client service
8. Excellent business writing skills and telephone manner
9. Deadline and goal orientated
10. Passion for service delivery

Duties:

• Providing a high standard of client service.
• Resolving customer queries and requests from incoming calls and email correspondence.
• Faxing and emailing accounts to clients on request.
• General administrative and ad-hoc tasks.
• Excellent knowledge of Excel and report writing ability essential.