1,889 Account Manager jobs in South Africa

NxaTel | Full time

Account Manager

Menlo Park, South Africa | Posted on 18/06/2024

• Date Opened: 18/06/2024
• Job Type: Full time
• Industry: IT Services
• Work Experience: 1-3 years
• Salary: 12500
• City: Menlo Park
• Province: Gauteng
• Country: South Africa
• Postal Code: 0081
  
  

NxaTel is a Modern Unified communication platform for Small and Medium businesses. It allows you to get local numbers from over 10+ African countries to use on any device. It’s easy to set-up; you just need 3 minutes to gain access to the cloud phone system, virtual meetings, team chats, and cloud storage, all in a secure platform.

Job Title: Account Manager

NxaTel Pty Ltd is revolutionizing the telecommunications industry with our innovative communication tool that disrupts the stagnant $50 billion UCaaS (Unified Communications as a Service) market. Our platform offers easy integrability and advanced features, allowing startups and small to medium businesses (SMBs) across South Africa and Africa to effortlessly purchase or port instant local numbers from over 10+ countries. At NxaTel, we empower SMBs to grow boldly by transforming the way they communicate and connect with their customers, partners, and teams.

We are seeking a results-driven and customer-focused Account Manager to join our dynamic team at NxaTel. As an Account Manager, you will play a pivotal role in fostering strong relationships with our key clients. You will serve as their trusted advisor, understanding their unique business communication needs, and ensuring they leverage our cutting-edge solutions to drive growth and success.

• Develop and maintain long-term relationships with assigned client accounts to achieve high levels of customer satisfaction and retention.
• Serve as the primary point of contact for clients, understanding their business goals and challenges.
• Collaborate cross-functionally with Sales, Customer Support, and Product teams to ensure seamless delivery of services and solutions.
• Proactively identify opportunities for upselling or cross-selling additional products and services that align with clients' needs and objectives.
• Prepare and deliver compelling presentations, proposals, and contract negotiations.
• Monitor and analyze client usage patterns and metrics to provide insights and recommendations for optimizing their experience.
• Address client inquiries and resolve issues promptly and effectively, ensuring a positive client experience throughout the lifecycle.

• Proven experience as an Account Manager, Sales Executive, or similar role in the telecommunications or technology industry, with a track record of exceeding sales targets and client retention goals.
• Strong understanding of UCaaS solutions and the ability to articulate technical concepts to non-technical audiences.
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced, entrepreneurial environment with a high degree of autonomy and accountability.
• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred.
• Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.

Joining NxaTel means being at the forefront of disrupting the future of business communication. You will have the opportunity to work with innovative technology solutions that empower SMBs to compete and thrive in a digital-first world. We offer competitive compensation packages, ongoing training and development opportunities, and a collaborative work environment where your ideas and contributions are valued.

If you are passionate about driving customer success and shaping the future of telecommunications, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and interest in the Account Manager position at NxaTel to email

Grow boldly with NxaTel and help us redefine business communication for SMBs across Africa and the world!

Hire Resolve's client is seeking an Accounts Manager who will drive business growth by managing and expanding relationships with clients in both the government and private sectors. The Account Manager will focus on promoting all the client's services, including Data Protection (Backup), Servers, Storage, HCI, Cloud, Backup, and Microsoft Services, ensuring customer satisfaction, retention, and new business acquisition.

1. Customer Relationship Management
   • Build and maintain strong relationships with clients in both government and private sectors.
   • Serve as the primary point of contact for client inquiries and escalations.
   • Regularly meet with clients to understand their business needs and propose suitable solutions from Diopoint's portfolio.
2. Sales and Business Development
   • Drive sales growth by identifying and closing new business opportunities.
   • Develop and execute account strategies to meet sales targets.
   • Promote all Diopoint services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services, and Support Services.
   • Collaborate with technical teams to develop and deliver tailored proposals and solutions.
3. Account Growth and Retention
   • Expand service offerings within existing accounts by identifying upsell and cross-sell opportunities.
   • Ensure high levels of customer satisfaction to secure long-term partnerships.
   • Conduct regular reviews with clients to measure satisfaction and identify additional needs.
4. Market and Sector Focus
   • Develop a deep understanding of the government and private sector landscapes.
   • Stay informed about industry trends, government procurement processes, and private sector opportunities.
   • Tailor sales strategies to align with the unique requirements of each sector.
5. Reporting and Analytics
   • Track and report on sales performance, pipeline status, and account growth metrics.
   • Maintain accurate and up-to-date records in CRM systems.
   • Provide regular updates to the Sales Manager on account activities and market insights.
6. Collaboration and Teamwork
   • Work closely with technical and operational teams to ensure seamless service delivery.
   • Participate in cross-functional meetings to align sales and delivery objectives.
   • Support marketing initiatives to increase brand awareness and demand generation.

• Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field.
• 8 - 10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc).
• 6 – 8 years Extensive Account Management and Sales Experience in the Public Sector within the ICT industry.
• Business development experience.
• Proven track record of success in managing government and private sector accounts.
• Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.
• Self-starter with highly developed interpersonal skills, decisive, and result-oriented.
• Excellent written, verbal, and presentation skills.
• Fluency in English.
• Exceptional analytical skills for analysing and determining client requirements.
• Ability to work well under pressure and commit to deadlines.
• Excellent people skills and intuitive understanding of customer’s business needs.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• The ability to work independently and within a team.
• Basic accounting and/or technical knowledge.
• Excellent Understanding of Government supply chain processes and tender / bid process.
• Must understand, appreciate, and follow company processes.
• ICT knowledge – Client Services specific.
• Business acumen, compliance, and organising skills.
• Strong sales and negotiation skills.
• Excellent relationship-building and communication abilities.
• In-depth knowledge of IT products and services, particularly Diopoint’s offerings.
• Ability to identify customer needs and align solutions effectively.
• Proficiency in CRM tools and sales analytics.

• Certification in sales or account management (e.g., Sales Management, Key Account Management).

• Competitive salary based on experience.

If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to (Email Address Removed).com

You can also connect with Daniel on LinkedIn or contact Hire Resolve. If you meet the above requirements, we will contact you within 3 working days.

• Account Manager
• Account Manager
• Account Manager

The purpose of this role is to market and sell all the company products and services to new and cross sell and upsell to existing clients and to maintain excellent customer relationships through effective service delivery.

Location : Cape Town

Job type : On-site - Permanent

Duties and Responsibilities

• Provide purpose fit solutions through an in-depth understanding of specific client needs and provide customised solutions
• Engage with clients on a regular basis to maintain sound relationships.
• Stay abreast of and inform the Sales Manager / Sector Head of changing market and competitor trends.
• Maintain a current and updated database on all clients in own portfolio.
• Report sales and service statistics to the Sales & Service Manager / Sector Head on a weekly basis.
• Ensures that the service offering provided satisfies customers’ needs
• Resolve all enquiries or queries.
• Assist with preparing and presenting business proposals to both existing and new potential customers
• Ensures effective classification of client information to ensure fast and accurate retrieval
• Keeps informed of legislative requirements pertaining to document & records management.
• 3 year Degree / Diploma / Higher Diploma in Sales / Marketing / Retail Management
• At least 3 years’ experience in a sales / business development role preferably in Information Services / Warehousing / Logistics or similar environment
• Postgraduate qualification is business administration will be highly advantageous
• Account management experience in document management and archival related or similar industry sales will be preferable
• Business to business (B2B) experience
• Excellent track record in delivering high level sales presentations
• Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
• Highly computer literate
• Prepared to travel between sites / clients
• Experience in tender document preparation
• Own vehicle and valid driver’s licence

Skills

• Excellent communication and interpersonal skills.
• Flair and drive for sales
• Business acumen and be able to communicate with senior to top management levels

Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

Overview : A fast-growing digital solutions provider is seeking a dynamic and results-driven Account Manager to join their sales and marketing team.

This role is perfect for someone passionate about technology, relationship management, and delivering impactful client outcomes through innovative software solutions.

1. Build and maintain strong, long-term client relationships, acting as a trusted advisor.
2. Work cross-functionally with internal technical and delivery teams to ensure client requirements are met and exceeded.
3. Identify and drive opportunities for upselling and cross-selling to maximise account value.
4. Maintain a high level of client satisfaction through consistent communication and proactive service.
5. Utilise CRM platforms for efficient account management, client tracking, and reporting.
6. Translate technical concepts into clear, business-relevant outcomes that resonate with stakeholders.

1. 3–5 years' experience in software or professional services sales, account management, pre-sales, or business development.
2. Strong understanding of the Software Development Life Cycle (SDLC), APIs, and cloud-based technologies.
3. Excellent communication, negotiation, and client engagement skills.
4. Proven ability to thrive in fast-paced, cross-functional team environments.
5. A problem-solver with a client-centric mindset and a proactive approach to building partnerships.

1. Work with cutting-edge technology and a forward-thinking team.
2. Be a part of a company that values innovation, agility, and human-centred design.
3. Enjoy a collaborative culture that rewards growth and excellence.

If you are not contacted within 10 working days please consider your application unsuccessful.

3 year Degree / Diploma / Higher Diploma in Sales / Marketing / Retail Management

Must have own vehicle and valid driver’s licence

3 years’ experience in a sales / business development role preferably in Automation

Account management experience in document management and archival related or similar industry

Business to business (B2B) experience

Excellent track record in delivering high level sales presentations

Meeting and exceeding monthly, quarterly and annual sales targets

Experience in tender document preparation

Apply via our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful

Account Manager • Airport Industria, South Africa

Create long-term, trusting relationships with customers. You will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

POSITION INFO :

Your responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we would like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping the clients satisfied and engaged with products and services in the long-run.

Responsibilities :

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and / or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and Skills :

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at all time, while maintaining sharp attention to details
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Degree / Diploma / relevant qualification in Business Administration, Sales or relevant field

This amazing opportunity is based in the Northern Suburbs of Cape Town. If this is for you, we would like to meet you. Forward your CV and we will contact you directly to discuss your CV and skillset. Thank You.

Drive business growth by managing and expanding relationships with clients in both government and private sectors. Promote all services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, and Microsoft Services, ensuring customer satisfaction, retention, and new business acquisition.

Minimum Desired Qualifications :

• Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field
• Certification in sales or account management is an advantage

Minimum Desired Experience :

• 8-10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc.)
• 6-8 years Extensive Account Management and Sales Experience in the Public Sector within the ICT industry
• Proven track record of success in managing government and private sector accounts.
• Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.

Key Responsibilities :

Customer Relationship Management :

• Build and maintain strong relationships with clients in both government and private sectors
• Serve as the primary point of contact for client inquiries and escalations
• Regularly meet with clients to understand their business needs and propose suitable solutions

Sales and Business Development :

• Drive sales growth by identifying and closing new business opportunities
• Develop and execute account strategies to meet sales targets
• Promote all services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services, and Support Services
• Collaborate with technical teams to develop and deliver tailored proposals and solutions

Account Growth and Retention :

• Expand service offerings within existing accounts by identifying upsell and cross-sell opportunities
• Ensure high levels of customer satisfaction to secure long-term partnerships
• Conduct regular reviews with clients to measure satisfaction and identify additional needs

Market and Sector Focus :

• Develop a deep understanding of the government and private sector landscapes
• Stay informed about industry trends, government procurement processes, and private sector opportunities
• Tailor sales strategies to align with the unique requirements of each sector

Reporting and Analytics :

• Track and report on sales performance, pipeline status, and account growth metrics
• Maintain accurate and up-to-date records in CRM systems
• Provide regular updates to the Sales Manager on account activities and market insights

Collaboration and Teamwork :

• Work closely with technical and operational teams to ensure seamless service delivery
• Participate in cross-functional meetings to align sales and delivery objectives
• Support marketing initiatives to increase brand awareness and demand generation

Requirements :

• Self-starter with highly developed interpersonal skills
• Excellent written, verbal, and presentation skills
• Fluency in English
• Exceptional analytical skills
• Strong sales and negotiation skills
• Excellent relationship-building and communication abilities
• In-depth knowledge of IT products and services
• Proficiency in CRM tools and sales analytics

Our client is seeking an experienced Account Manager to join the Cape Town team,

• Manage and grow a portfolio of existing clients by understanding their business needs and offering tailored solutions.
• Identify and secure new business opportunities through prospecting, cold calling, and networking.
• Prepare and deliver effective sales presentations and product demonstrations.
• Develop and maintain in-depth product knowledge of office automation hardware and software.
• Prepare quotes, proposals, and contracts in line with customer requirements and company standards
• Achieve or exceed monthly sales targets and KPIs.
• Provide after-sales support and resolve client queries or complaints in a timely manner
• Work closely with the technical team to ensure smooth implementation and service delivery.
• Maintain accurate records of all sales activities and client interactions in the CRM system
• Stay updated on industry trends and competitor activity.

Requirements

• Grade 12
• A tertiary qualification in Sales, Marketing, or Business Management – advantageous.
• Minimum 3–5 years’ sales / account management experience in the office automation industry.
• Strong technical understanding of printers, copiers, MFPs, and document management solutions.
• Proven track record of meeting or exceeding sales targets.
• Proficient in MS Office and CRM systems.
• Valid drivers license and own transport

Requirements

• Grade 12
• A tertiary qualification in Sales, Marketing, or Business Management – advantageous.
• Minimum 3–5 years’ sales / account management experience in the office automation industry.
• Strong technical understanding of printers, copiers, MFPs, and document management solutions.
• Proven track record of meeting or exceeding sales targets.
• Proficient in MS Office and CRM systems.

Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Sales department. We are looking for a talented individual with relevant skills and experience for an Account Manager role, based in George. The successful candidate will report directly to the Sales Manager.

To develop, implement, and maintain effective account plans, thereby managing the profitable sales of CCBSA products, and developing and maintaining new business relationships and opportunities to achieve customer excellence, brand loyalty, and profitable volume growth.

• Entry level

• Full-time

• Sales and Business Development

• Food and Beverage Services

Referrals can increase your chances of interviewing at Coca-Cola Beverages Africa by 2x.

Get notified about new Account Manager jobs in George, Western Cape, South Africa .