720 Business Analyst jobs in South Africa

JD - Senior Analyst, Business Partner, Payments

• 5 Simmonds St, Selby South, Johannesburg, 2001, South Africa
• Full-time
• Business Segment: Corporate & Investment Banking

• Exploring Possibilities
• Developing Strategies
• Adopting Practical Approaches
• Developing Expertise
• Convincing People
• Challenging Ideas
• Articulating Information
• Making Decisions
• Empowering Individuals
• Resolving Conflict
• Conveying Self-Confidence
• Showing Composure

• Strategy Definition
• Project Management
• Stakeholder Management
• Process Analysis and Redesign
• Client Business Case
• Change Enablement
• Change Management (HR)
• Innovation Leader
• Insight Storytelling
• Client Relationship Management
• Creative Problem Solving
• Data Analytics & Visualization
• Operations Commercial Acumen
• Strategic Alignment & Execution
• Solution Design & Enablement
• Process Automation Value Management

• Translate business requirements into functional specifications for IT and development teams.
• Analyse performance data across stores and regions to identify trends, inefficiencies, and opportunities for growth.
• Develop and maintain dashboards and reports to support decision-making across departments.
• Conduct root cause analysis on operational challenges and recommend data-driven solutions.
  
  

• Collaborate with operations, marketing, finance, and supply chain teams to align strategies with business insights.
• Monitor and report on KPIs such as sales, customer satisfaction, labour efficiency, and food cost.
• Support pricing strategies, menu optimization, and promotional effectiveness through data analysis.
  
  

• Lead initiatives to map current (“as-is”) business processes and design future (“to-be”) processes.
• Identify gaps, inefficiencies, and bottlenecks in workflows across departments.
• Recommend and support implementation of business process improvements using technology innovations (e.g., automation, digital tools, AI-driven analytics).
  
  

• Support cross-functional projects including new store rollouts, digitisation, system upgrades, and operational changes.
• Track project milestones, manage risks, and ensure timely delivery of initiatives.
  
  

• Analyse customer behavior, feedback, and loyalty data to inform service and marketing strategies.
• Conduct competitor and market trend analysis to support strategic planning and brand positioning.
  
  

• Work with POS, ERP, and CRM systems to extract and analyze data.
• Use tools such as Excel, Power BI, SQL, and other analytics platforms to deliver insights.
  
  

• Bachelor’s degree in Information Systems, Business Management or related field.
• 8-10 years of experience in business analysis, preferably in retail, hospitality, or QSR.
• Strong analytical and problem-solving skills.
• Proficiency in data visualization and reporting tools (e.g., Power BI).
• Excellent communication and stakeholder engagement skills.
  
  

• Experience working in or with Quick Service Restaurants, especially in South Africa.
• Knowledge of food service operations, supply chain, and inventory management.
  
  

Apply by :

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below.

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications. To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the product team.

• Formal qualification or Business Analysis diploma
• 5-10 years vehicle and assest finance experience.
• 5+ years working experience as a BA in a wide variety of situations, contexts and complexities. Must be capable in using a variety of techniques and completing business analysis tasks independently.
• Internal: Completion of BA School of Learning Level 4
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration
• Project Management principles and relevant development lifecycle experience
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Ideal:

• Banking Industry Knowledge

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Western Cape, Cape Town

Hourly Basic Salary (Market related)

The Business Analyst will serve as a critical link between business stakeholders and technical teams, eliciting, analysing, and documenting business requirements to support project delivery and operational improvements. The role requires strong collaboration with product owners, developers, and users to ensure solutions meet business needs.

Key Responsibilities

• Facilitate requirements gathering sessions with stakeholders through interviews, workshops, and document analysis
• Analyse and document business processes, needs, and translate them into clear, actionable requirements
• Develop user stories, acceptance criteria, and functional specifications aligned with business goals
• Collaborate with cross-functional teams during project lifecycles, supporting design, development, and testing phases
• Assist in validating solutions through functional testing and user acceptance testing
• Communicate effectively with both technical and non-technical stakeholders to ensure shared understanding
  
  

• Proven experience in business analysis or related role
• Strong analytical, communication, and problem-solving skills
• Familiarity with Agile methodologies is an advantage
• Ability to work independently and collaboratively within teams
• Relevant qualification or equivalent experience in IT, business, or related fields
  
  

My client based in Sandton (Gauteng) is currently looking for a Business Analyst to join them on a fixed term contract

IT / Finance

Responsibilities

• Engage with representatives across all 10 specialist entities to build relationships and gather information
• Facilitate workshops, interviews, and working sessions with functional and technical stakeholders
• Serve as the liaison between central project leadership and each entity
• Develop, refine, and distribute data collection tools (e.g., surveys, templates, interview guides)
• Collect, validate, and analyze data on operating models, systems, processes, automation, and document storage practices
• Identify patterns, pain points, duplication, or opportunities across the entities
• Prepare detailed current-state documentation, including process maps, system inventories, and functional overviews
• Create process heatmaps and maturity assessments per entity
• Produce comparison matrices, dashboards, and executive summaries to communicate findings
• Support synthesis of findings
• Contribute to defining potential future-state or improvement areas
• Work collaboratively with the project team to support roadmap development
• Prepare clear and concise reports, presentations, and briefing materials for senior stakeholders
• Assist with the development of an executive view of the landscape and entity-specific scorecard
  
  

• Minimum 5 years' experience as a Business Analyst, with at least 2 years in the insurance or financial services sector
• Proven experience in operating model assessment, process mapping, and system analysis
• Experience working across multiple business units or in decentralized environments
• Familiarity with insurance value chain (underwriting, policy admin, claims, finance) is a strong advantage
• Degree related to commerce, analysis or information systems e.g. B. Comm, B.Sc., B Tech or B.Eng
• Relevant Tertiary Business Management, IT Qualification or Certificate or Diploma in Business process analysis form industry recognized training institution
  
  

• Ability to make sense of complex environments and extract meaningful insights
• Comfortable working with diverse business units, navigating sensitivities
• Proficient in process modelling tools
• Strong Excel skills, ability to interpret structured and unstructured data
• Excellent written communication skills and attention to detail
• Strong interpersonal and presentation skills
• Ability to run structured workshops and elicitation sessions
• Initiative: Proactive in identifying gaps and pushing for clarity or completeness
  
  

• Business analysis
• Business Process Analysis
• Business Process Mapping
• User Acceptance Testing
• Process Modelling
• Requirement Gathering
• Analyse Business Processes

• Must have previous experience in Business / Systems Analysis and Quality Assurance
• Proven experience in eliciting requirements and testing
• Experience in analysing data to draw business-relevant conclusions
• Experience in data visualisation techniques and tools
• Experience in Business process document generation
• Must be detailed oriented
• Must be able to facilitate workshops

KPAs :

• Quality assurance of process developments and changed processes.
• Define configuration specifications and business analysis requirements
• Own and develop relationship with business stakeholders
• Help design, document, and maintain system processes
• Liaise, work with, and provide information to all levels of stakeholders
• Re-engineer existing processes to facilitate improvements within the business.

Are you a problem-solver who thrives at the intersection of business needs and technical innovation? We’re looking for an experienced Business Analyst to join a fast-growing, security-focused technology provider delivering trusted solutions to government and enterprise clients across the region.

In this client-facing role, you'll play a critical part in defining requirements, shaping solutions, and supporting delivery teams in building high-impact, fit-for-purpose software and systems. You’ll work closely with stakeholders and developers to ensure technical solutions meet business goals—efficiently, securely, and at scale.

If you’re passionate about translating complex needs into elegant, practical outcomes, this could be the perfect opportunity for you.

Responsibilities

• Engage with business stakeholders, end-users, and project sponsors to elicit and document business needs, goals, and functional and non-functional requirements.
• Analyse business processes, identify gaps, and propose innovative solutions that leverage software products and services.
• Develop clear and concise business requirements specifications, user stories, process flows, wireframes, and acceptance criteria.
• Facilitate workshops, interviews, and meetings to gather and validate requirements.
• Collaborate closely with developers, QA testers, project managers, and product owners to ensure accurate interpretation and implementation of requirements.
• Support solution design and participate in design reviews to ensure alignment with business objectives.
• Assist in test planning, execution of user acceptance testing (UAT), and defect management.
• Provide input into project plans, timelines, and resource allocation from a business analysis perspective.

Requirements

• Bachelor’s degree in information systems, Computer Science, Business Management, or a related field.
• 3–5 years of proven experience as a Business Analyst or Solutions Analyst in a software development or IT environment.
• Solid understanding of software development life cycle (SDLC) and Agile methodologies.
• Experience working on custom software projects and client implementations.
• Proficiency in business analysis tools (e.g., JIRA, Confluence, BPMN, UML).
• Professional certifications such as CBAP, CCBA, or Agile Business Analyst are advantageous.
• Domain knowledge in sectors such as financial services, identity & security, or government solutions is beneficial.

Contact Hire Resolve for your next career-changing move.

Salary: negotiable.

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV:

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Job Title : Business Analyst – Finance

Department : Finance

Reports To : Finance Manager / Head of Finance / CFO

Job Purpose :

The Business Analyst in Finance is responsible for analyzing financial data, providing insights to support business decision-making, and helping to drive financial performance improvements. This role works closely with key stakeholders across the business to ensure that financial goals are met through accurate reporting, forecasting, and strategic analysis. The Business Analyst will contribute to budgeting, financial planning, risk management, and the optimization of financial processes.

Key Responsibilities :

• Financial Analysis and Reporting

Analyze financial data and generate reports to provide insights into key performance indicators (KPIs), profitability, and cost management.

Perform in-depth financial analysis of business units, product lines, and investment opportunities to help guide business decisions.

Develop and maintain financial models to support forecasting, budgeting, and long-term financial planning.

Identify opportunities for improving financial processes, reporting systems, and tools to increase accuracy, efficiency, and effectiveness.

Work with finance leadership and business units to communicate financial results, explain variances, and provide insights for decision-making.

Support risk management efforts by identifying financial risks and providing recommendations to mitigate them.

Key Performance Indicators (KPIs) :

Qualifications and Experience :

Education and Certification :

Experience :

Skills and Competencies :

Working Environment :

PURPOSE OF THIS ROLE

As part of the Business Analysis team, to assist the Corporation in implementing fit-for-purpose and fit-for-use cost-effective technology solutions by eliciting and analysing business systems and data requirements, compiling documentation for business solutions, facilitating the approval of business and system requirements, participating in system testing and business process mapping.

KEY ACCOUNTABILITIES, MEASURES & INTERFACES

• Facilitate and/or participate in workshops and Joint Application Development (JAD) sessions with stakeholders to determine, analyse and interpret business requirements.
• Collaborate with other Business Analysts to map Business processes as required by ECIC.
• Develop Business Requirements Document (BRS), inclusive of functional and technical functional specifications.
• Document Business Cases.
• Develop a test plan and associated test cases.
• Coordinate and participate in User Acceptance Testing.
• Project management and administration (includes project governance documentation)
• Analyse risks associated with business processes and ICT projects
• Obtain project-related sign-off from the relevant stakeholders.
• Contribute to the implementation of the overall ICT projects.
• Participate and train end-users
• Be a liaison between end-users and technical/ development teams.
• Manage the end-to-end planning and successful deployment of solutions and facilitate software release implementation.
• Analyse client operations to understand their strengths and weaknesses to determine opportunities for improvements.
• Analyses the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Assesses client needs utilising a structured requirements process (gathering, analysing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
• Analyse and understand project scoping, plans and allocated activities.
• Execute allocated activities according to the project plan.
• Identify and manage issues and risks.
• Monitor, evaluate and report on project allocated activities.
• Continually verify the requirements and advise against implementations that do not advance business objectives
• Participate in application support and troubleshooting of business application issues.

Key Measures

• Aligned business processes.
• Improved system functionality
• Accuracy of business requirements
• Project Risk Management
• Project Governance

Key Interfaces

• All Operations functions
• ECIC key stakeholders (internal and external)
• Staff of the Corporation

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree/ B- Tech in computer science or information technology/ information systems/ Process Engineering.
• A certificate in Business Analysis will be advantageous.
• A project management certificate will also be advantageous.
• A minimum of 3 years of Business Analysis experience/ business process management, and business process engineering/reengineering.
• Proven experience in requirements gathering, systems design and process mapping.

SKILLS & ABILITIES

The incumbent should have demonstrated the following competencies:

• Proven proficiency in business analysis;
• Broad understanding of system development lifecycle (SDLC) and modeling methodologies;
• Document writing (Process Flow Diagrams, Business Requirement Specifications, Impact analysis document, and Functional Specification);
• Unified modeling Language (UML) skills;
• Strong analytical skills and attention to detail;
• Problem-solving skills to identify issues and present creative and practical solutions;
• Facilitation - Ability to manage productive meetings
• Project management knowledge and experience;
• Testing principles and processes;
• System Change management skills;
• Decision-making and innovation skills;
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Microsoft Office Suite inclusive of Microsoft Visio.
• Ability to foster good relationships with other areas of the business and at all levels.

BEHAVIOURAL COMPETENCIES

The incumbent is required to have the following Behavioural competencies:

• Problem Solving: Demonstrates adequate problem-solving skills and appropriately applies proven solutions.
• Business Acumen : Develops and uses a strategy to target own time (and time of others) on a portfolio of customers to maximize revenue and profitability.
• Delivery : Translates business objectives into practical, prioritised and organised action plans; ensures plans are safely and successfully implemented.
• Conflict Resolution r solutions in which all parties can benefit.
• Team Participation : Consistently offers relevant input to team discussions as issues are being clarified and solutions are being developed.
• Flexibility : Available to work more than ordinary business hours.

APPLICATIONS

Closing Date : Monday, 18 July 2025

NOTE : It is ECIC’s intention to promote equity through the filling of posts, according to the set Employment Equity targets.

Data Protection

Personal information collected and processed for purposes of recruitment will be protected from unauthorised access and improper use or disclosure.

Declaration and Informed Consent

By submitting your application for the advertised role, you give ECIC permission to process your personal information and you acknowledge that you understand the purpose for which it is required and for which it will be used. Furthermore, you declare that all personal information supplied to the ECIC for the purposes of recruitment is accurate, up to date, not misleading and that it is complete in all respects.