323 Apprenticeships & Trainee jobs in South Africa

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles .

• Technical proficiency with advanced skills in CRM systems , Microsoft Office Suite , and Learning Management Systems .

• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.

• Analytical mindset with strong problem-solving capabilities , exceptional attention to detail , and data interpretation skills .

• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.

• Understanding of retail operations , service center dynamics , and financial services regulatory frameworks .

• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms .

• Quality assurance mastery with experience in audit frameworks , compliance monitoring , and performance evaluation systems .

What We Offer

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.

• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.

• Direct impact on team capabilities and customer outcomes across our expanding retail network.

• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a diverse, high-performing team committed to learning excellence.

If you're ready to transform retail capabilities , drive quality excellence, and build training frameworks that elevate M-KOPA's customer experience in South Africa—we'd love to hear from you .

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles .

• Technical proficiency with advanced skills in CRM systems , Microsoft Office Suite , and Learning Management Systems .

• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.

• Analytical mindset with strong problem-solving capabilities , exceptional attention to detail , and data interpretation skills .

• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.

• Understanding of retail operations , service center dynamics , and financial services regulatory frameworks .

• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms .

• Quality assurance mastery with experience in audit frameworks , compliance monitoring , and performance evaluation systems .

What We Offer

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.

• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.

• Direct impact on team capabilities and customer outcomes across our expanding retail network.

• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.

• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment .

• Professional development opportunities with a diverse, high-performing team committed to learning excellence.

If you're ready to transform retail capabilities , drive quality excellence, and build training frameworks that elevate M-KOPA's customer experience in South Africa—we'd love to hear from you .

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Our client is currently looking for someone to enhance their partnership capability across internal and external stakeholder groups. The client has developed aPartnership Philosophy and Framework , and is now seeking a credible and experiencedTraining Provider or Consultancy to co-develop and implement a comprehensive, fit-for-purpose training solution.

The appointed provider will be responsible for collaboratively designing, developing, and delivering amulti-tiered training program that aligns with the client’s partnership vision and strategic objectives.

Key components include:

• Co-design training content aligned with the client's existingPartnership Philosophy and Framework
• Develop toolkits, facilitator guides, and learner materials
• Tailor content for role-specific and stakeholder-specific scenarios

• Build a scalable training roadmap (virtual, in-person, blended as needed)
• Propose a phased rollout plan for:
  • Revenue-generating partnerships
  • Service-oriented partnerships
  • Internal functional teams (e.g., legal, compliance, operations)
  • External partners and vendors

• Adapt delivery formats to cater to various audiences (executives, managers, front-line staff)
• Localise content to reflect industry practices and regulatory context in the life insurance space

We are seeking aTraining Provider or Consultancy with:

• Proven experience in designing and delivering training forpartnership management , stakeholder engagement, or strategic collaboration
• Knowledge oflife insurance or financial services (preferred)
• Experience inadult learning methodologies andexperiential learning design
• A strongtrack record of program implementation , with references available on request

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

We are seeking a Retail Training and Quality Assurance Lead to join our dynamic M-KOPA South Africa team as we transform learning and development while building world-class capabilities across our retail operations.

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles.
• Technical proficiency with advanced skills in CRM systems, Microsoft Office Suite, and Learning Management Systems.
• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.
• Analytical mindset with strong problem-solving capabilities, exceptional attention to detail, and data interpretation skills.
• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.
• Understanding of retail operations, service center dynamics, and financial services regulatory frameworks.
• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms.
• Quality assurance mastery with experience in audit frameworks, compliance monitoring, and performance evaluation systems.
  
  

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.
• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.
• Direct impact on team capabilities and customer outcomes across our expanding retail network.
• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.
• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
• Professional development opportunities with a diverse, high-performing team committed to learning excellence.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development

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We are looking for an experienced Skills Development Facilitator to join our training team at TSU Training Solutions, Centurion.

Requirements:

Formal schooling and qualifications:

Grade 12.

Qualified and registered with SASSETA, PFTC Assessor and Moderator.

PSIRA Certification Grade A.

Experience:

SME on skills modules 1, 2, 3.

Presentation of Learnerships on NQF Level 3 / 4.

5 Years in the Private Security Industry.

Minimum of 5 Years’ Experience in Training and Facilitation.

Minimum of 5 years registered and an active member with a SETA regulatory body.

Experienced Driver with a Code BE driver’s license.

Special knowledge / skills and duties:

Computer Literacy

Skills Facilitation

ETDP Knowledge

Planning & Decision-Making Skills

Advanced Communication Skills

Knowledge of Unit Standards & Vocational programs

Knowledge of SETA requirements for student registration, tracking & POE preparation

Development of facilitation materials and assessment tools

Report on Writing Skills

Interpersonal skills:

• Customer Liaison

• Communication skills

• Reporting skills

• Conflict Management Skills

• Problem Solving Skills

Responsibilities:

• The Skills Development Facilitator will report for duty as determent by the BCEA.
• The Skills Development Facilitator with report for duty over weekends when required.
• The Skills Development Facilitator must ensure that all training equipment is maintained and returned in good working order as received.
• The Skills Development Facilitator must report any damage to equipment to the HoD.
• The Skills Development Facilitator is responsible for maintaining, in good order and up to date, the following (but not limited to):

1. Classrooms registers
2. Learner records
3. Assessment and Moderation records (PoE Documents)
4. Content files (Learner material)

Remuneration:

Negotiable, depending on skills and experience.

Candidates should apply via the Breeze link provided on or before end of business 22 August 2025.

ALL RELEVANT QUALIFICATIONS, CV, ID TO BE ATTACHED AS REQUESTED.

Only applications received via the link will be evaluated.

Late applications will not be accepted.

Description

GhostPractice Trainers primarily focus on delivering daily client training. Our training department serves as the primary point of contact and knowledge base for all GhostPractice clients—both new and existing.

Key Responsibilities

• Deliver engaging training sessions.
• Facilitate and respond to participant questions during live online sessions.
• Learn and understand product content within defined timelines to ensure effective delivery of training.
• Stay consistently updated on product changes and seamlessly integrate them into training courses.
• Willingness and ability to travel to client sites for onsite training sessions.
• Proficient in Microsoft Word, Excel, PowerPoint, and Teams to support the development of training materials, scripts, and help documentation.

Skills, Knowledge & Expertise

• Familiarity with GhostPractice software is a strong advantage.
• Solid understanding of accounting principles.
• Legal bookkeeping experience is highly beneficial.
• Technologically savvy with strong computer literacy.
• Previous experience in delivering training sessions.
• Comfortable and experienced with using Zoom for virtual meetings and training.
• Basic knowledge of SQL is a plus.
• Pastel experience (essential).

Soft Skills :

• Passion for working with people and a naturally high social energy.
• Strong communication skills with the ability to engage constructively with both management and colleagues.
• Team-oriented, with a proactive and positive attitude toward collaboration and feedback.

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

DDhp

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

Our client is looking for a Skills Development Facilitator with at least 2 years’ experience to join a dynamic organisation based in Pretoria .

2+ years’ experience as a Skills Development Facilitator

Strong knowledge of Skills Development legislation, SETA requirements, WSP & ATR submissions

Excellent communication and stakeholder management skills

• Compile, submit, and monitor WSPs & ATRs
• Coordinate and manage SETA accreditation processes
• Facilitate skills audits and identify training needs
• Oversee learnerships, internships, and bursary programmes
• Ensure compliance with Skills Development and EE legislation
• Liaise with management, employees, and SETAs on training initiatives
• Maintain accurate training records and prepare reports

Location: Pretoria

If you meet the requirements and are ready for your next opportunity, send your CV to

with the subject line: Skills Development Facilitator – Pretoria

As part of the People Shared Services that will provide excellent service and employee experience for our employees, the Talent Development Consultant’s primary responsibility is talent development operational implementation within skills development, learning design and delivery. The incumbent will ensure professional consultation with the business (relevant line managers and employees) focused on delivering best customer service in a continuously improving efficient and effective way that achieves Service Level Agreement standards.

As the Talent Development Consultant, your responsibilities will be:

• The delivery of talent development activities for skills development, learning design and delivery, by building relationships (internal; third parties) to ensure the execution of operational activities.
• Ensuring the end-to-end instructional design of all training requirements (management skills; competencies; technical; product; systems; projects; etc).
• Ensuring the end-to-end management of all SETA funded programmes; BBBEE scorecard improvements; programme completion and absorption; and detailed tracking of all SETA activities to best meet reporting requirements.
• Ensuring the end-to-end delivery of TFG funded learning and development interventions - internally or externally.
• Identify and manage potential risk related to all talent development activities.
• Continuous focus on identifying opportunities for improvement in talent development processes.
• Continuous focus on identifying risk to delivery and timeous escalation of any deviation to policy and company practice.
• Assist broader People Shared Services according to resource needs (valley periods, emergencies, projects).

To apply you need to have:

• HR Degree or relevant Qualification (essential).
• More than 5 years functional experience in Talent Development across the board (essential).
• Working understanding of Skills Development, Learning Design and Delivery.
• Registered as a Skills Development Facilitator.
• Proven experience in managing SETA funded programmes end to end, from grant applications, managing accreditation to managing the Claims process.
• Solid experience in Learning Design and Learning Delivery.
• Effective project management, processes and timelines and the ability to work on multiple projects simultaneously.
• Passionate about the user experience / customer service.
• Planning and Organising Skills.
• Excellent interpersonal and communication skills.
• A ‘can do’ attitude with high service delivery.
• Continuous improvement performance mindset.
• Understanding of related policies and legislation and Retail context.
• Understanding of Retail, Financial Services, etc. highly advantageous.
• Resilient in the face of obstacles.
• Ability to work in fast paced environments.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

We are looking for an experienced Skills Development Facilitator to join our training team at TSU Training Solutions, Cape Town.

• Grade 12.


• Qualified and registered with SASSETA, PFTC Assessor and Moderator.


• PSIRA Certification Grade A.

• SME on skills modules 1, 2, 3.


• Presentation of Learnerships on NQF Level 3 / 4.


• 5 Years in the Private Security Industry.


• Minimum Of 5 Years’ Experience In Training And Facilitation.


• Minimum of 5 years registered and an active member with a SETA regulatory body.


• Experienced Driver with a Code BE driver’s license.

• Computer Literacy


• Skills Facilitation


• ETDP Knowledge


• Planning & Decision-Making Skills


• Advanced Communication Skills


• Knowledge of Unit Standards & Vocational programs


• Knowledge of SETA requirements for student registration, tracking & POE preparation


• Development of facilitation materials and assessment tools


• Report on Writing Skills


• Interpersonal Skills

• The Skills Development Facilitator will report for duty as determent by the BCEA.


• The Skills Development Facilitator will report for duty over weekends when required.


• The Skills Development Facilitator must ensure that all training equipment is maintained and returned in good working order as received.


• The Skills Development Facilitator must report any damage to equipment to the HoD.


• The Skills Development Facilitator is responsible for maintaining, in good order and up to date, the following (but not limited to):


• 
  
  
  
  • Classrooms registers
  
  
  • Learner records
  
  
  • Assessment and Moderation records (PoE Documents)
  
  
  • Content files (Learner material)
  
  
  
  


• The Skills Development Facilitator will be responsible for his/her immediate working area as well as the classrooms that are being used daily to deliver training.


• The Skills Development Facilitator will wear company Uniform and PPE associated with the class and practical activities.


• The Skills Development Facilitator will notify the HoD of any learners with learning disabilities, determined through classroom activities and provide additional support with the assistance of the Head of the Training Dept as and when needed.


• The Skills Development Facilitator must complete and submit training reports for each program presented.


• The Skills Development Facilitator will provide all the required paperwork for the Skills programs to the administrator to capture course details as required.


• The Skills Development Facilitator will provide all required paperwork for the induction programs to the administrator to capture details as required on the LMS.


• The Skills Development Facilitator must submit the assessment reports of the learners for every course to the HoD.


• The Skills Development Facilitator must identify and ensure that he/she immediately notifies the HoD of any concerns in terms of medical condition of learners before he/she starts with training programs.


• Upgrading of learner and skills training material and development of learner handbooks as guided by the appropriately skilled moderators appointed by the HoD.


• Compile and manage assessments of outcomes-based assessments for each unit standard taught.


• Assist with the SETA verification process and site visits as and when needed.


• Ensure that all PoE Documents are in good standing.

Negotiable, depending on skills and experience.

Note: Candidates should apply via the Breeze link provided on or before end of business 22 August 2025.

ALL RELEVANT QUALIFICATIONS, CV, ID TO BE ATTACHED AS REQUESTED.

Only applications received via the link will be evaluated.

Late applications will not be accepted.

• Mid-Senior level

• Full-time

• Human Resources

• Security and Investigations