14 Academic Assistance jobs in South Africa

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

The core purpose of the job is to comply with initiatives relating to the key institutional objectives: growth, stakeholder engagement, and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Registration Support Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications certificates and/or call centre system training would be an advantage.

• Minimum two (2) years ’ experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgment under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.

Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.

Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

• Vice Principal: Teaching, Learning, Community Engagement and Student Support (5 Year – Fixed Term)

The unitalentza website was launched out of necessity. It is a direct off-shoot of Academic Partners , the pre-eminent talent accessing and assessing service company within the South African Higher Education sector. A company that started 44 years ago in the commercial sector, but which in the last 26 years, has focused almost exclusively in the HE sector. Having founded the company, Jimmy Wayland took retirement in May 2022, but as a swansong objective, he undertook to develop Unitalentza website to uphold the same values, levels of confidentiality, trust and reliability as the founding company. Anything less and Jimmy would like to hear about it.

Unitalentza is a small devoted team of professionals who pledge to keep all registered candidate information secure and confidential and at a level which the registered candidate has the exclusive right to choose.

In his quest to achieve the best website possible, Jimmy is ready to receive comments and/or suggestions, negative or positive, on his personal email:

LOCATION: PRETORIA

The University of South Africa (UNISA) is the largest comprehensive open distance e-learning (CODeL) institution in Africa and the longest comprehensive standing dedicated distance education university in the world, nurturing aspirant leaders of tomorrow and motivating a future generation through knowledge development, research, community engagement (engaged scholarship) and innovation.

UNISA offers an unparalleled range of study choices in undergraduate and postgraduate degrees, and research. As part of Unisa’s commitment to continuous life-long learning, and attention to the constant shifts in industrialization systems and shifts in the knowledge arena, Unisa offers a range of short courses, certificates, diplomas and degrees at undergraduate and postgraduate levels including Masters and Doctoral degrees. In recognition of its innovations in comprehensive open e-learning and distance education, with equally a strong focus on research and innovation, Unisa is recognized as one of the best universities nationally and globally. Unisa has equally produced some of the leading, if not influential alumni in varied sectors of the economy, including two Presidents of South Africa.

About the role:

UNISA is committed to providing the best teaching and learning, research, development, and innovation and engaged scholarship environments for its students. It is equally committed to promoting access and success for its students through vibrant qualification frameworks at undergraduate and postgraduate levels, and as such, prioritises academic excellence, research, and social responsiveness through knowledge impact as important imperatives. Key to the advancement of the core academic and university missional mandate is the transformation philosophy underpinned by, inter alia, an emphasis on Africanization, decolonization, decoloniality, and centering endogenous /indigenous knowledge systems, Africa’s knowledge systems, civilizations, philosophies, pedagogies, epistemologies and social justice, whilst also embracing proficiency and deep insight and research of other knowledge systems. This position therefore requires an astute academic and leader who not only possesses vast experience as an academic but also has the gravitas and “hands on” experience as an academic leader with the capacity to inculcate these values in all our academic endeavours, including accelerating the 10 Catalytic Niche Areas.

Creation of knowledge and the formation of undergraduate and post graduate students as critical citizens and contributors in the local and global knowledge arena is also key to the work of this portfolio. This position is responsible for eight (8) colleges, two (2) schools, namely, the Graduate School of Business Leadership and the Thabo Mbeki African School of Public and International Affairs and 26 Regional Centres. The portfolio also oversees the five distinctive areas, which entail, community engagement / engaged scholarship, academic programme approval, accreditation and registration services, tuition support and facilitation of learning, teaching and student support and promoting a culture of lifelong learning. These functions provide Primary Academic Support to the whole institution. Equally, the portfolio is fundamental to providing inputs into Unisa’s overall strategy and a focus on accelerating the shift towards becoming a leading Comprehensive Open Distance e-Learning institution harnessing the full benefits provided by the 4th industrial revolution (4IR). The incumbent of this position must have a clear understanding of 4IR and its implications for teaching and learning and engaged scholarship in the changing higher education and global knowledge landscapes.

It is expected that the incumbent and portfolio will provide strategic direction and managerial leadership aligned to the institutional vision, advice and support pertaining to teaching, learning, community engagement (engaged scholarship) and student learning support. The incumbent must strive to ensure that Unisa becomes a leading CODeL university that develops and provides wide-ranging, flexible and technology enhanced programmes within a strong quality assurance framework for accreditation and related matters in a South African and global context. Taking cognisance of the comprehensive nature of our institution and the changing student profile, the incumbent must develop responsive and student-centered strategies including the development of internship models to produce sought after graduates who have the attributes, discipline, knowledge, and competencies to contribute ethically and creatively to their local, continental and global contexts.

The position is to further ensure a quality undergraduate experience achieved through the strategic alignment and synergies between academic colleges, curriculum development, tuition, the professional development of academic staff, tuition support and student support, and assessment in a technology enhanced CODeL environment.

• A full professor with a minimum of 10 years relevant management experience in Higher Education institutions with at least 5 years at an executive management level.
• NRF-rated or globally acclaimed scholar will be highly recommended.
• Knowledge of local accreditation systems is a minimum requirement and global accreditation systems is recommended.

Knowledge and skills

Distinguished academic with a sound-track record as a researcher and academic leader and expert knowledge of teaching and learning:

• Strategic leadership
• Academic excellence
• Culture / Change management
• Sound knowledge in Universal Design for learning and proven experience in curriculum development and transformation
• Proficient knowledge and insight into challenges facing higher education, specifically with regard to comprehensive open distance and e-learning (CODeL)
• Demonstrable commitment to and record of transformation in the academic environment
• Communication
• Collaboration and teamwork
• Results oriented
• Innovation and creativity
• Rules orientation
• Problem-solving
• Analytical skills
• Resilience
• Conflict management
• Corporate governance
• Project management
• Budgeting and Financial Management,
• Performance management
• Politically savvy
• Knowledge of the Department of Higher Education and Training (DHET) laws and other relevant regulations applicable to higher education institutions.

• A detailed cover letter indicating your suitability for the position.
• Names and contact details for at least 3 referees.
• Certified copies of matric and degree certificates and Identity Document. Proof of SAQA verification of foreign qualifications, where relevant.

The position is open to all including people with disabilities. UNISA is an equal opportunity employer, committed to employment equity.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!

Developed in collaboration with Higher Education South Africa - giving opportunity to South African institutions to reach South African Academics from anywhere on the globe.

Giving back to South African Higher Education through revenue sharing.

unitalentza Job Platform is an advanced job directory & listings application, made for South African Universities.

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Provide expert administrative and liaison support for the British International Curriculum (BIC), ensuring examination readiness and optimal learning experiences, while occasionally assisting IEB and SACAI cohorts.

• Guide families through Pearson/Edexcel exam registrations and subject selections.
• Coordinate with external exam centers; verify and maintain accurate HubSpot and Edexcel-Online records.
• Track registration timelines, escalate special cases, and manage certificate distribution.
• Collaborate with teachers to align academic requirements and respond to parent/learner queries.

• Strong organisational, communication, and stakeholder-management abilities.
• High attention to detail within LMS/CRM environments.
• Empathy, patience, and a demonstrated sense of urgency.
• Ability to work independently in a fully virtual setting.

• Relevant diploma/degree or proven experience in academic administration or student services.
• Prior experience in online or remote education settings is favourable.

Department: Academic Support|Reports to: Academic Support Lead

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
  
  
• Process subject changes and concessions in line with academic policies and timelines.
  
  
• Coordinate venues for on-site practical and final examinations.
  
  
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
  
  
• High attention to detail within LMS/CRM environments.
  
  
• Empathy, patience, and a demonstrated sense of urgency.

• Ability to work independently in a fully virtual setting.

Qualifications

• Grade 12 plus administration diploma/degree preferred.
  
  
• Demonstrated success in academic administration or student support, ideally online.
  
  

Help thousands of South African learners navigate their final-exam journey with confidence.

Department: Academic Support|Reports to: Academic Support Lead

Join to apply for the Academic Support Coordinator (IEB & SACAI) role at Teneo Online School

Join to apply for the Academic Support Coordinator (IEB & SACAI) role at Teneo Online School

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Role Overview

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

Key Responsibilities

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
• Process subject changes and concessions in line with academic policies and timelines.
• Coordinate venues for on-site practical and final examinations.
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
• High attention to detail within LMS/CRM environments.
• Empathy, patience, and a demonstrated sense of urgency.
• Ability to work independently in a fully virtual setting.
  
  

• Grade 12 plus administration diploma/degree preferred.
• Demonstrated success in academic administration or student support, ideally online.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Primary and Secondary Education

Referrals increase your chances of interviewing at Teneo Online School by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
  
  
• Process subject changes and concessions in line with academic policies and timelines.
  
  
• Coordinate venues for on-site practical and final examinations.
  
  
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
  
  
• High attention to detail within LMS/CRM environments.
  
  
• Empathy, patience, and a demonstrated sense of urgency.

• Ability to work independently in a fully virtual setting.

Qualifications

• Grade 12 plus administration diploma/degree preferred.
  
  
• Demonstrated success in academic administration or student support, ideally online.
  
  

Help thousands of South African learners navigate their final-exam journey with confidence.

Department: Academic Support|Reports to: Academic Support Lead

Listing reference: manco_000656

Listing status: Online

Apply by: 19 January 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

CORE FUNCTIONS

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management
   1. Coordinate the creation, maintenance, and quality assurance of academic content.
   2. Ensure all online resources are current and accessible on the Learner Management System (LMS).
   3. Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
   4. Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
2. Student Support and Engagement
   1. Provide academic advice and support to students through various channels.
   2. Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
   3. Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support.
   4. Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
3. Administrative Duties
   1. Manage academic delivery tasks, including coordinating lecture plans and school meetings.
   2. Create and maintain trackers for faculty programmes, modules, and student data.
   3. Handle administrative processes such as credit applications and transfer requests.
   4. Support APLs and APCs in planning and organizing programme-related activities, and monitor “At Risk” modules and programmes.
4. Quality Assurance and Reporting
   1. Conduct quality assurance of recorded webinars and academic content.
   2. Prepare reports and recommendations to enhance academic service delivery.
   3. Monitor and resolve escalated queries efficiently.
5. Institutional Activities
   1. Support students during orientation and other institutional activities.
   2. Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
   3. Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

1. Demonstrate academic acumen and relevant administration functions in the education spectrum.
2. Knowledge of content upload and webinar processes.
3. Strong organizational, planning, and attention to detail skills.
4. Ability to implement processes and procedures for projects.
5. Exceptional interpersonal and communication skills.
6. Proficient in Microsoft Office (Excel, Word, PowerPoint).
7. Strong reporting and analytical skills.

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.