14 Academic Advisor jobs in South Africa

Job Description:

Department: Student Support

Type: Full-time (40 hours/week)

Overview: QuickStart is a leader in IT workforce development that helps job-seekers break into in-demand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multi-modal formats. We partner with leading universities, certification providers, and employers to build and transform IT workforce for Fortune 5000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud computing and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development, we want to hear from you.

At QuickStart, we are committed to upholding the following core values:

P*assion |Respect | Accountability | Innovation | Speed | Execution ( PRAISE* )

* The Academic Advisor* will serve as the primary point of contact for learners throughout their educational journey, ensuring they stay engaged, supported, and on track to meet their academic and career goals. They are responsible for owning the entire student journey, from on-boarding to program completion. Their goal is to build genuine relationships with students, foster accountability, and help them stay motivated and on track through proactive support, facilitation, and communication.

Responsibilities, include but are not limited to:

1. Student On-boarding & Orientation

a. Conduct engaging live orientation sessions for newly enrolled students.

b. Send welcome emails and on-boarding kits with program details, expectations, and schedules.

c. Share calendar invites and reminders for kickoff and early sessions.

2. Student Relationship Building & Retention

a. Develop a deep understanding of student goals, backgrounds, and challenges.

b. Conduct 1:1 or peer facilitation sessions to strengthen motivation and belonging.

c. Make weekly follow-up calls to maintain engagement and identify blockers early.

d. Call all new batches after their first two sessions to gather initial feedback.

e. Personally follow up with:

i. Students falling behind.

ii. Students missing multiple classes.

iii. Students flagged by mentors for special attention or support.

3. Communication & Engagement

a. Answer day-to-day student queries via email, SMS, or calls with empathy and speed.

b. Send weekly reminder messages for live classes and assessments.

c. Deliver personalized communications during special events, holidays, and milestones.

d. Manage ongoing check-ins throughout the course to build trust and continuity.

4. Mentor Coordination

a. Regularly check in with mentors for insights on class engagement and individual student progress.

b. Ensure mentors have student data needed to provide targeted support.

c. Share weekly student progress summaries with mentors for better alignment.

5. Academic Progress Tracking

a. Maintain accurate records of student scores, attendance, and feedback.

b. Review weekly progress reports provided by the IT team and flag trends.

c. Alert academic staff about at-risk students or emerging learning issues.

d. Coordinate additional resources for students needing extra support.

6. Performance & KPIs

a. Work towards clear KPIs around:

i. Student retention and attendance.

ii. Student satisfaction and feedback scores.

iii. Successful course completion and certification rates.

b. Use CRM and reporting tools to document all student touchpoints and progress.

Minimum Qualifications:

Minimum Education and Experience

· Bachelor's Degree

· 3 to 5 years of work experience in Customer Support / Sales /Career Advisory

Competency Identifiers

· Excellent verbal and written English communication skills

· Team player

· Customer support/sales experience

· Excellent interpersonal, and active listening skills.

· Strong organizational skills with the ability to manage multiple student cases simultaneously.

· Technologically adept: proficiency in tools like Zoom, HubSpot, Zapier, Microsoft Office, and learning management systems.

Job Type: Full-time

Work Location: Remote

Overview

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Date Posted: 09/22/2025
Req ID: 45239
Faculty/Division: School of Graduate Studies
Department: School of Graduate Studies
Campus: St. George (Downtown Toronto)
Position Number:

The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.

SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.

Under the general direction of the Associate Director, Graduate Academic Services, the incumbent(s) will play a pivotal role impacting the academic journeys of our graduate students, and an important part in the development of graduate enrolment management (GEM) best practices in support of University objectives. As the Graduate Academic Services Advisor, you will focus on proactively reaching out to graduate administrators to identify and resolve emerging issues. You will work with and advise graduate units and students on the full range of student academic services and provide a high level of expertise to equip graduate units in their mission, acting as a resource person, and resolving escalated problems affecting graduate students’ academic record. Process improvement is a key aspect of this role. You will recommend and contribute to plans to enhance records administration activities that will reduce processing time, improve data accessibility, and streamline administrative tasks.

In this position, you will oversee the graduate student lifecycle processes of a cluster of graduate programs. You will work with graduate administrators to identify trends in academic performance and ensure that data has been recorded and analyzed for accuracy and consistency. Your expertise in interpreting academic regulations will guide both staff and students. You will develop and conduct workshops, seminars and training sessions for administrative staff to explain the nuances of academic regulations and how they affect student progress and records. By doing so, you will ensure that everyone involved understands the impact of these regulations, fostering a culture of compliance and accuracy. Building and strengthening relationships with key stakeholders and strategic partners is essential for this task.

You will provide advice to the SGS leadership team and other SGS staff on academic guidelines and procedural matters related to admissions, registration, course enrolment, changes in program status, fee payments, program progress and completion. Additional responsibilities include updating forms, procedural manuals, and other training and information material, and communicating with a wide variety of graduate units and students on policy and procedural issues. You will have responsibility for coordinating one or more specialized portfolios in the area of student academic services, such as the student services website, records management, and the student services sections of the SGS Calendar. As a Graduate Academic Services Advisor, you will work closely with the other advisors on the team to provide mutual support, ensuring the seamless operation of graduate student services and the successful resolution of issues.

• Bachelors’ Degree or an acceptable combination of equivalent experience.
• Minimum four (4) years of experience in graduate education or a related field
• Familiarity with university programs, policies, and procedures
• Strong analytical skills with experience in data collection and analysis
• In-depth knowledge of academic regulations and their application
• Proven ability to build and maintain relationships with stakeholders
• Superior interpersonal, verbal and written communication skills
• Experience in advising and supporting students in an academic setting
• Demonstrated ability to lead workshops and seminars
• Compassionate approach to providing support and making referrals
• Excellent investigative and problem-solving ability, sound judgment and decision-making skills; demonstrated ability to work in a team setting
• Excellent time management, prioritization, multi-tasking skills, and attention to detail
• Expert use of MS Office tools, including Excel, Teams, PowerPoint, and relevant communications and presentation systems
• Ability to work with minimal supervision and to act on one’s own initiative
• Strong prioritization and organizational skills, with a track record of assessing urgency, balancing responsibilities, and aligning tasks with organizational goals
• Ability to deal with a high volume of work with competing priorities and deadlines

• Experience with the University of Toronto
• Experience in the administration of graduate education
• Demonstrated knowledge of SGS regulations and procedures
• Expert knowledge of student information systems such as ROSI, GradApp (Slate), other CRM systems

Closing Date: 10/05/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $81,312, with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

The Diversity Statement includes a Diversity Survey; this is voluntary. Any information related to you is confidential and will be aggregated for institutional planning purposes. For more information, please see the Diversity page.

Accessibility Statement

The University strives to be an equitable and inclusive community and proactively seeks to increase diversity among its community members. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and will provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

• Ensure a seamless student onboarding experience and provide ongoing support throughout the student’s learning journey.
• Reinforce communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

• A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data.
• Advise on initiatives to improve/close service delivery gaps
• Ability to advise on initiatives to improve/close service delivery gaps

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

• Support student onboarding and provide ongoing assistance throughout the learning journey.
• Reinforce communication and engagement from registration through to completion to help students stay informed, motivated, and on track.

• Minimum of 2 years work experience in a customer service role and one year experience within the private education sector.
• A completed tertiary qualification will be an advantage.

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data
• Advise on initiatives to improve/close service delivery gaps

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will reinforce communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

• Support onboarding and ongoing student engagement from registration through to completion.
• Facilitate clear communication with students to help them stay informed, motivated, and on track.

A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data
• Advise on initiatives to improve/close service delivery gaps

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently

• A four-year LLB Degree
• Proof of Admission and Practice as an Attorney of the High Court of South Africa
• Proof of Registration and good standing with the relevant Legal Practice Council
• A minimum of three - five years post-admission legal practice experience.
• Proven ability and experience in criminal and civil litigation as well as case management.
• A service record of your current employer/last employer only applicable to external applica

• Experience in teaching and/or facilitating legal education and/or training in a higher education environment
• A copy of your driver's license,
• An advanced degree in Law

• Implement, facilitate, and monitor the clinical legal education training program for undergraduate law students at the UFH Legal Aid Clinic.

• Facilitate the training of candidate attorneys and students as required.
• Ensure active involvement in research activities of the UFH Legal Aid Clinic.
• Provide legal services in line with services offered by the UFH Legal Aid Clinic.
• Coordinating provision for client consultations for law students
• Assist with community engagement programmes at the UFH Legal Aid Clinic and the Faculty of Law where required.
• Work in a team with colleagues within the Faculty.
• Contribute to academic coordination and perform administrative tasks related to the provision of legal services and student teaching at the UFH Legal Aid Clinic.

• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• The ability to be reliable, responsible, dependable, and fulfill obligations.

• The ability to plan work and to follow plans.
• The ability to carefully analyze information and use logic to address issues and problems at work.

• The ability to adhere to rules and strictly follow work regulations.
• Excellent interpersonal and communication skills.
• Good research skills and writing abilities.
• Proficient in using MS Office.

• The ability to lead, take charge of situations, and offer opinions and directions to others.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together

• The ability to be sensitive and understanding of the needs and feelings of others.
• The ability to make decisions through consultation, collaboration, and working with close supervision.

Eastern Cape, Eastern Cape

FACULTY OF LAW

Legal Aid Clinic

ATTORNEY: STUDENT SUPPORT (One-Year Fixed Term Contract)

Minimum Requirements:

• A four-year LLB Degree
• Proof of Admission and Practice as an Attorney of the High Court of South Africa
• Proof of Registration and good standing with the relevant Legal Practice Council
• A minimum of three - five years' post-admission legal practice experience.
• Proven ability and experience in criminal and civil litigation as well as case management.
• A service record of your current employer/last employer only applicable to external applica

Added Advantages:

• Experience in teaching and/or facilitating legal education and/or training in a higher education environment
• A copy of your driver's license,
• An advanced degree in Law

Key Roles and Responsibilities Include:

• Implement, facilitate, and monitor the clinical legal education training program for undergraduate law students at the UFH Legal Aid Clinic.

• Facilitate the training of candidate attorneys and students as required.

• Ensure active involvement in research activities of the UFH Legal Aid Clinic.
• Provide legal services in line with services offered by the UFH Legal Aid Clinic.
• Coordinating provision for client consultations for law students
• Assist with community engagement programmes at the UFH Legal Aid Clinic and the Faculty of Law where required.
• Work in a team with colleagues within the Faculty.
• Contribute to academic coordination and perform administrative tasks related to the provision of legal services and student teaching at the UFH Legal Aid Clinic.

Competencies:

Results-oriented

• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• The ability to be reliable, responsible, dependable, and fulfill obligations.

Strategic thinking

• The ability to plan work and to follow plans.
• The ability to carefully analyze information and use logic to address issues and problems at work.

Business acumen

• The ability to adhere to rules and strictly follow work regulations.
• Excellent interpersonal and communication skills.
• Good research skills and writing abilities.
• Proficient in using MS Office.

Leading

• The ability to lead, take charge of situations, and offer opinions and directions to others.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together

Building coalitions

• The ability to be sensitive and understanding of the needs and feelings of others.
• The ability to make decisions through consultation, collaboration, and working with close supervision.

Closing Date: 10 October 2025

To apply: Interested applicants who meet the criteria are invited to:

Visit the Website for a more comprehensive advert and to apply online.

1. Applications must be accompanied by:
   
   a) A recent and comprehensive curriculum vitae
   
   b) A Covering Letter stating how applicants satisfy the requirements of the advertised position/s
   
   c) A completed University of Fort Hare Application Form
   
   d) Copies of the applicant's qualifications. Foreign qualifications must be accompanied by an evaluation certificate from SAQA.
2. No faxed, emailed or walk-ins (hard copies) will be accepted.
3. Applicants are urged to ensure that their applications reach the Human Resources Department before the closing date. Late or incomplete applications will not be considered.
4. Failure to comply with the above directions will result in the application/s being disqualified

Note: Correspondence will be conducted with short-listed candidates only. Queries can be directed to Fungai Matumba on and

The University reserves the right NOT to make a permanent appointment at this stage.

University of Fort Hare is an equal opportunity and affirmative action employer. Pursuant to complying with the Employment Equity Act No.55 of 1998, when appointing preference will be given to applicants from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile.

For more information please contact:

Fungai Matumba

Job Description
The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga.

This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student's learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

Requirements
Essential Qualifications & Experience:
A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

Essential Skills

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data.
• Advise on initiatives to improve/close service delivery gaps
• Ability to advise on initiatives to improve/close service delivery gaps

Qualities

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Sense of urgency
• Attention to detail
• Ability to work independently

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