14 IT Trainer jobs in Cape Town

Creating purposeful careers as we build the future of contact centre solutions

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

• Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

• Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

• Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

• Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

• Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

• Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.

• Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field (FAIS and SSETA accreditation would be advantageous)

Competitive salary and performance-based incentives.

Professional development and ongoing training opportunities.

Collaborative and supportive team environment.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Compliance Training Insurance Product Training Sales Training Training & Development

Banking Business Process Outsourcing (BPO) Insurance

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Overview

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities

• Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
• Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
• Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
• Performance Evaluation: Monitor and evaluate performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
• Sales Techniques: Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
• Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
• Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices.
• Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.
• Continuous Improvement: Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field (FAIS and SSETA accreditation would be advantageous)

Benefits

• Competitive salary and performance-based incentives.
• Professional development and ongoing training opportunities.
• Collaborative and supportive team environment.

Application Process

Interested candidates are encouraged to submit their resume to

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Creating purposeful careers as we build the future of contact centre solutions

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer with experience in FSP to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

• Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

• Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

• Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

• Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

• Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

• Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.

• Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field a plus.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Application Process:

Interested candidates are encouraged to submit their resume to

Skills

Business Process Outsourcing (BPO) Insurance Product Knowledge Product Training Training

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Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support. Key Responsibilities: Deliver 1-on-1 or small group personal training sessions. Attract and retain your own client base within the club. Maintain a visible and professional presence on the training floor. Conduct complimentary intro sessions with new members. Manage your own business admin, bookings, and schedule. Promote a safe, clean and motivating environment. Minimum Requirements: Certified Personal Trainer (NQF Level 5 or higher). Business acumen and self-management skills. Friendly, professional demeanour. Strong communication and motivational ability. Opportunity Includes: Discounted rental structure in month 1 and 2 for first-time tenants. Ongoing training support and access to our PT Business School. Exclusive uniform / gear. Access to national club network and premium facilities.

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

About goFLUENT

For over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device.

Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and build a more inclusive global culture. Since its founding, goFLUENT has helped two million people become better communicators in the languages of business.

With eLearning, Live Lessons, Virtual Classroom, eWriting, and Live Support, goFLUENT provides companies the solutions they need for greater business proficiency in English, Chinese, French, German, Italian, Portuguese, and Spanish, and to adapt to a global economy where linguistic skills are a competitive differentiator. goFLUENT is present in 15 countries across all continents.

Job Summary

We are looking for engaging, energetic, and intelligent individuals from different backgrounds who will help transform our clients communication skills and make them more competitive in todays dynamic business world. We need people who are passionate about teaching / training and can bring excitement to the learning experience.

As a trainer, you will be conducting Live online lessons to our clients . Our learners are mostly business professionals and executives. On any given day, you may have a CEO, senior manager of a top company, scientist, doctors, lawyers, or other professionals from highly-specialized fields as your learner.

Responsibilities

• Deliver live video training sessions to 1 learner or to a group per session;
• Write lesson reports to the learner groups to document what was covered in each session

Qualifications

College or Bachelor’s Degree is required.

At least 3 years of Corporate Experience and / or 1 year of Teaching Experience.

Excellent communication skills in German and English (oral and writing).

Willing to teach video classes.

Comfortable in using online platforms in teaching.

Has a quiet, dedicated workplace.

Fluency in other languages is a plus.

Editing and / or proofreading is an advantage

Energetic, Pleasant, and Engaging

Open-minded and willing to learn

Work and technical requirements

Dedicated quiet workspace

PC or Mac (laptop or desktop)

A noise-cancelling computer headset with a microphone

Webcam capability (internal or external)

Operating System : Minimum Requirements

PC or Laptop : Windows 10 or up or Mac (Monterey / Ventura / Sonoma)

Intel Processor : Core i5 12th gen / i7 11th gen (or equivalent) and up

Mac Processor : Macbook Pro - M1 Chip or Macbook Air - M1 Chip

8 GB RAM and up

20 GB of free disk space

High-speed Internet connection (Download 10 Mbps, Upload 10 Mbps)

LI-Remote

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By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Call Centre Trainer
**Job Location:** **Office Based - Milnerton, Cape Town, South Africa**
**Job Type:** **Permanent Full Time**
The Call Centre Trainer plays a pivotal role in enhancing the performance and capability of call centre agents within the insurance claims contact centre team. This role focuses on coaching, mentoring, and supporting colleagues to deliver exceptional customer service, ensure compliance with policy guidelines, and handle claims efficiently and empathetically.
The Call Centre Trainer works closely with team leaders and quality assurance to identify training needs, deliver targeted feedback, and foster a culture of continuous improvement. By equipping agents with the skills and confidence to manage complex and sensitive claims, the Trainer helps maintain high standards of service and contributes to overall operational excellence.
The insurance claims contact centre provides rapid responses to customers reporting new claims. The team coordinates the claim from first notification to claim settlement and ensures policy compliance while delivering exceptional customer service. The centre plays a critical role in protecting customers and their wellbeing, while supporting the insurers reputation and operational resilience.
**Working Hours**
This role is based on a full-time schedule of 40 hours per week, typically worked as five 9-hour shifts (Including a 1-hour unpaid break). Shifts are scheduled across a variety of patterns within the operating hours of 8:00 AM to 6:00 PM, Monday to Sunday, to align with customer demand. While shift coverage may vary, most core shifts will fall between Monday and Saturday.
There may be occasions where duties will need to be performed outside of standard business hours to ensure continuity of service and support and deliver in line with business needs.
**The Role Specifics:**
+ Responsible for delivering training aligned to business requirements, ensuring colleagues are equipped with the knowledge and skills needed to perform effectively in line with operational needs.
+ Design, deliver, and evaluate training programmes for new and existing handlers, including induction, system usage, customer service, and claims handling.
+ Facilitate workshops, coaching sessions, and refresher training to address performance gaps and support continuous improvement.
+ Collaborate with operational teams to ensure training content reflects current processes, policy updates, and regulatory requirements.
+ Monitor and assess the effectiveness of training through feedback, performance data, and quality assurance results.
+ Support the development of training materials, guides, e-learning modules, and knowledge base content.
+ Act as a subject matter expert on processes, systems, and customer service best practices.
+ Provide support and mentoring to new starters and underperforming agents.
+ Maintain accurate training records and contribute to reporting on training outcomes and compliance.
+ Stay up to date with industry trends, financial regulations, and internal policy changes to ensure training remains relevant and effective.
**Key Skills & Competencies:**
+ Strong communication and presentation skills.
+ Ability to engage and motivate learners of varying experience levels.
+ In-depth knowledge of FNOL processes and insurance claims - desirable.
+ Experience in training delivery, coaching, or learning & development.
+ Excellent organisational and time management skills.
+ Proficiency in using contact centre systems and training platforms - desirable.
+ Understanding relevant Financial Regulations, POPIA and internal quality standards.
+ Adaptability and a proactive approach to problem-solving.
**What will you get for this role?**
+ Structured programmes with clear timescales & transparent career pathways
+ Fully supported professional qualifications with rewards
+ Competitive salary
**Our other benefits include:**
+ Private healthcare plan (including pre-existing conditions)
+ A Self Invested Personal Pension Scheme, including life & disability cover
+ Annual leave allowance of 25 days + public holidays
**Next steps for you:**
Think we'd be a great match? Apply now - we want to hear from you. 
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, but we are also proud to have a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human , our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent , we are building products that bring the physical and digital world together to create communities that prosper.This journey requires grit, ambition and teamwork as we transform SA retail for the better .

And we’re only just getting started. Now is the time to jump onboard.

Are you passionate about developing people and creating exceptional learning experiences?

We’re looking for a passionate Sales Enablement Trainer to join our Omni Enablement team. You’ll play a critical role in providing end to end delivery of impactful learning experiences to scale the adoption of our digital- sales technology across our stores.

This job is for you if you want to play a key role in shaping memorable omnichannel customer experiences. The job role of the Trainer is based on the road and within Bash Offices, going to various store locations to carry out essential training. We are looking for someone who will ultimately be:

• A brand ambassador: bringing our Bash values, products and services to life to empower teams to never miss a sale
• A coaching partner to our brands and stores - offering engaging on the ground training, a fresh approach to coaching and relaying feedback to help us uncover new opportunities and, of course, drive sales.
• A retail specialist building strong tech product knowledge and mastering day to day sales and service and bolster our team's adoption of Bash tech-led retail solutions

WHAT YOU’LL DO

• Assist in the development of engaging content — including workshops, toolkits, quick reference guides, videos, and playbooks.
• Deliver practical, high-impact training programs focused on omni selling, digital tools, and new product initiatives.
• Facilitate onboarding and upskilling of in-store staff, store managers, and area leaders to ensure confidence in digital-assisted selling.
• Conduct in-store visits to observe, coach, mentor, and gather direct feedback from frontline teams.
• Identify training gaps and learning opportunities through field feedback, performance data, and learner insights.
• Develop a dynamic training calendar in collaboration with TFG Brands
• Collaborate cross-functionally with TFG Brands, Bash Sales Leads, Ops, Product, and Change teams to ensure consistent messaging and alignment.
• Support initiative rollouts by creating aligned enablement content and facilitating knowledge transfer across store teams.
• Track training participation and engagement through attendance records, completion tracking, and follow-ups.
• Measure training effectiveness using feedback surveys, on-the-job assessments, and commercial performance metrics.
• Continuously update training content in line with product changes, feature updates, and evolving customer journeys.

WHO YOU ARE: This job is for you if you have:

• 3+ years’ experience in sales training, enablement, coaching, ideally within a retail or omni-channel environment.
• Must have a valid Driver’s License and own reliable transport
• Proven ability to design and facilitate training that drives measurable sales and performance results.
• Strong coaching, facilitation, and communication skills — able to energize and engage teams across different levels.
• Field-ready mindset — willing and able to spend time in stores to support, observe, and gather feedback.
• Ability to collaborate with multiple departments while keeping learners at the center.
• Familiarity with modern learning techniques including digital learning tools and coaching frameworks
• A natural passion for retail, team development, and customer experience

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teamsto travel so we can also make magic happen face to face . Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

BASH PERKS

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best - The wealth of talent we have will surprise + inspire you

Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $ - The best people, in the right roles, earning at the top tier.

Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com .

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Overview

WNS Cape Town, Western Cape, South Africa

Voice and Communications Trainer

WNS Cape Town, Western Cape, South Africa

Job Description

• To drive V and A and floor support training teams for on time and quality delivery
• To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently
• Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery
• Conduct TNI and TNA to program the modules as per the process needs
• New Hire Training on Spoken and Written Communication
• Customer Service and Cultural Alignment for Pre Process batches
• Conduct TNA through NPS CSAT Quality analysis
• conduct TNI through floor interventions NPS management through Agent Skill Mapping and development
• Frontend skill management initiatives including coaching and training SLA Management for all Floor Training Initiatives
• on Time Reporting of NPS
• Management Drives
• prepare site related management reports WBR MBR etc
• Ensure optimum utilization of training resources within the site
• Liaise with Operation to ensure there is adequate and effective training support provided
• Analyses, identify internal external customer requirements through data analysis, and use training as a tool to resolve issues
• Report accurate statistics
• Consistently achieve or exceed quality training and targets Conform to company and client security requirements

Qualifications

Graduate

Additional Information

US Night Shift

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training

Industries

• Outsourcing/Offshoring

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Instructional Design Specialist: SanlamConnect Academy: Bellville/Gauteng

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision is to be the best at building enduring relationships by connecting clients with Sanlam, creating sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

What will you do?

This is a specialist role, responsible for research, design and development of training content and related workshop material in support of client and/or business requirements, with a specific focus on alignment with relevant financial services legislation.

The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.

What will make you successful in this role?

This Role Is Responsible For

• Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary’s business practice
• Participate in relevant committees and forums to influence governance principles, policies and frameworks
• Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
• Assess instructional needs within the business and identify applicable solutions to enhance learning
• Design, develop, and deliver learning programmes in alignment with business strategy
• Develop instructional content to support online, blended, face-to-face, and online self-paced training programs
• Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth
• Provide support to the business by integrating technology into the curriculum and working with the business to implement learning technologies
• Reporting and analytics

The Role Will Further Support With

• Scoping and managing research and design projects as required
• Designing training workshops in relation to content, structure, and process
• Rolling out of new training including pilots and train-the-trainer sessions
• Maintaining, updating, and reviewing existing training content

Qualification And Experience

• Relevant B Degree
• A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
• E-Learning / Graphic Design experience is recommended
• CFP qualification will be advantageous
• Minimum 5 years’ experience in Consultancy and/or Broker Practice
• GenAI as it applies to learning and practice development is recommended
• Assessor / Moderator certification is recommended

Knowledge And Skills

• Computers and peripheral devices
• Win and Mobile OS, MS Office, Exchange
• Moodle: LMS
• Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.)
• Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
• Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
• Data analytics and Insights
• E-Learning and blended learning development
• Training assessment and evaluation
• Training Needs Analysis processes
• Financial Services Product Knowledge (Sanlam and competitors)
• Regulatory legislation and compliance knowledge
• Understanding of different training qualification frameworks
• Sanlam sales and advice processes
• Research methodology
• Project management

Core Competencies

• Customer Focus
• Collaborate
• Innovation
• Results Driven
• Resilience

Personal Attributes

• Excellent communication skills (verbal and written)
• Detail-oriented
• Relationship building and networking
• Structured and good planning/co-ordination skills
• Innovative and problem solver
• Decision quality
• Technical professional skills
• Presentation skills
• Influencing ability
• Coaching mindset
• Continuous learning

Turnaround time

• The shortlisting process will start after the application due date. The closing date for applications is 2 October 2025.
• The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications after the closing date indicated.

Build a successful career with us

We’re about building strong, lasting relationships with our employees. We support career and personal development and provide opportunities for growth through Sanlam’s clusters and groups.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process to create a diverse, inclusive workforce.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Education and Training

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