9 IT Trainer jobs in Cape Town

Creating purposeful careers as we build the future of contact centre solutions

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

• Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

• Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

• Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

• Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

• Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

• Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.

• Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field (FAIS and SSETA accreditation would be advantageous)

Competitive salary and performance-based incentives.

Professional development and ongoing training opportunities.

Collaborative and supportive team environment.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Compliance Training Insurance Product Training Sales Training Training & Development

Banking Business Process Outsourcing (BPO) Insurance

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Creating purposeful careers as we build the future of contact centre solutions

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer with experience in FSP to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

• Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

• Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

• Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

• Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

• Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

• Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.

• Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field a plus.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Application Process:

Interested candidates are encouraged to submit their resume to

Skills

Business Process Outsourcing (BPO) Insurance Product Knowledge Product Training Training

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Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support. Key Responsibilities: Deliver 1-on-1 or small group personal training sessions. Attract and retain your own client base within the club. Maintain a visible and professional presence on the training floor. Conduct complimentary intro sessions with new members. Manage your own business admin, bookings, and schedule. Promote a safe, clean and motivating environment. Minimum Requirements: Certified Personal Trainer (NQF Level 5 or higher). Business acumen and self-management skills. Friendly, professional demeanour. Strong communication and motivational ability. Opportunity Includes: Discounted rental structure in month 1 and 2 for first-time tenants. Ongoing training support and access to our PT Business School. Exclusive uniform / gear. Access to national club network and premium facilities.

The purpose of the Instructional Designer role is to design and develop blended learning solutions in line with the organisational standards. The Instructional Designer executes on the effort to create innovative education and learning solutions using sound instructional design methodologies, current technologies and effective project management to meet learning goals.

Role Description

• Applying the analysis obtained from training needs and curriculum design & determining appropriate training solutions.
• Conducting instructional Design and Storyboarding.
• Developing learning outcomes and learning objectives.
• Developing content to include into the facilitator guides, eLearning & instructional videos.
• Developing and maintaining learning content and programmes.
• Conducting stakeholder engagement and support.
• Researching instructional content to continuous design and develop new content.
• Adhering to the correct formatting & consistency of presentation across resources developed.
• Applying feedback obtained from relevant sources to update instructional design content.
• Participating in, and aligning with the L&D team to deliver solutions and services business.
• Participating in various L&D team activities that foster a wellness culture to ensure that the L&D team mentally, physically and emotionally feel supported.
• Ensuring accuracy in data input and relevant reports as applicable to the L&D team.
• Using official data sources to inform administrative outputs.
• Assisting with compiling reports for input to broader People Solutions team.
• Consolidating costs, proposals or data as required by the L&D team or other stakeholders.
• Ensuring compliance with relevant labour relations frameworks and legislation.
• Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
• Managing the identification and mitigation of Instructional Design risks.
• Participating in the integration and effective flow of work with other service areas & business.
• Identifying opportunities for continuous improvement in Instructional Design services.

Qualification & Experience

• Degree in OD, L&D, Graphic design or equivalent - beneficial.
• +1 year in a formal Instructional Design role or similar with exposure to the end-to-end learning design and development process - essential.
• Experience within the FMCG, retail sector or similar - preferred.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training and Human Resources

Industries

• Retail

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We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human , our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent , we are building products that bring the physical and digital world together to create communities that prosper.This journey requires grit, ambition and teamwork as we transform SA retail for the better .

And we’re only just getting started. Now is the time to jump onboard.

Are you passionate about developing people and creating exceptional learning experiences?

We’re looking for a passionate Sales Enablement Trainer to join our Omni Enablement team. You’ll play a critical role in providing end to end delivery of impactful learning experiences to scale the adoption of our digital- sales technology across our stores.

This job is for you if you want to play a key role in shaping memorable omnichannel customer experiences. The job role of the Trainer is based on the road and within Bash Offices, going to various store locations to carry out essential training. We are looking for someone who will ultimately be:

• A brand ambassador: bringing our Bash values, products and services to life to empower teams to never miss a sale
• A coaching partner to our brands and stores - offering engaging on the ground training, a fresh approach to coaching and relaying feedback to help us uncover new opportunities and, of course, drive sales.
• A retail specialist building strong tech product knowledge and mastering day to day sales and service and bolster our team's adoption of Bash tech-led retail solutions

WHAT YOU’LL DO

• Assist in the development of engaging content — including workshops, toolkits, quick reference guides, videos, and playbooks.
• Deliver practical, high-impact training programs focused on omni selling, digital tools, and new product initiatives.
• Facilitate onboarding and upskilling of in-store staff, store managers, and area leaders to ensure confidence in digital-assisted selling.
• Conduct in-store visits to observe, coach, mentor, and gather direct feedback from frontline teams.
• Identify training gaps and learning opportunities through field feedback, performance data, and learner insights.
• Develop a dynamic training calendar in collaboration with TFG Brands
• Collaborate cross-functionally with TFG Brands, Bash Sales Leads, Ops, Product, and Change teams to ensure consistent messaging and alignment.
• Support initiative rollouts by creating aligned enablement content and facilitating knowledge transfer across store teams.
• Track training participation and engagement through attendance records, completion tracking, and follow-ups.
• Measure training effectiveness using feedback surveys, on-the-job assessments, and commercial performance metrics.
• Continuously update training content in line with product changes, feature updates, and evolving customer journeys.

WHO YOU ARE: This job is for you if you have:

• 3+ years’ experience in sales training, enablement, coaching, ideally within a retail or omni-channel environment.
• Must have a valid Driver’s License and own reliable transport
• Proven ability to design and facilitate training that drives measurable sales and performance results.
• Strong coaching, facilitation, and communication skills — able to energize and engage teams across different levels.
• Field-ready mindset — willing and able to spend time in stores to support, observe, and gather feedback.
• Ability to collaborate with multiple departments while keeping learners at the center.
• Familiarity with modern learning techniques including digital learning tools and coaching frameworks
• A natural passion for retail, team development, and customer experience

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teamsto travel so we can also make magic happen face to face . Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

BASH PERKS

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best - The wealth of talent we have will surprise + inspire you

Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $ - The best people, in the right roles, earning at the top tier.

Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com .

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We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers. We believe that by being Bold, Accountable, Simple and Human , our values will lead us forward, keeping us real, connected and directed. By leveraging the power of technology and exceptional talent , we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better . And we’re only just getting started. Now is the time to jump onboard. Are you passionate about developing people and creating exceptional learning experiences? We’re looking for a passionate Sales Enablement Trainer to join our Omni Enablement team. You’ll play a critical role in providing end to end delivery of impactful learning experiences to scale the adoption of our digital- sales technology across our stores. This job is for you if you want to play a key role in shaping memorable omnichannel customer experiences. The job role of the Trainer is based on the road and within Bash Offices, going to various store locations to carry out essential training. We are looking for someone who will ultimately be: A brand ambassador: bringing our Bash values, products and services to life to empower teams to never miss a sale A coaching partner to our brands and stores - offering engaging on the ground training, a fresh approach to coaching and relaying feedback to help us uncover new opportunities and, of course, drive sales. A retail specialist building strong tech product knowledge and mastering day to day sales and service and bolster our team's adoption of Bash tech-led retail solutions WHAT YOU’LL DO Assist in the development of engaging content — including workshops, toolkits, quick reference guides, videos, and playbooks. Deliver practical, high-impact training programs focused on omni selling, digital tools, and new product initiatives. Facilitate onboarding and upskilling of in-store staff, store managers, and area leaders to ensure confidence in digital-assisted selling. Conduct in-store visits to observe, coach, mentor, and gather direct feedback from frontline teams. Identify training gaps and learning opportunities through field feedback, performance data, and learner insights. Develop a dynamic training calendar in collaboration with TFG Brands Collaborate cross-functionally with TFG Brands, Bash Sales Leads, Ops, Product, and Change teams to ensure consistent messaging and alignment. Support initiative rollouts by creating aligned enablement content and facilitating knowledge

Operations Trainer - Utilities Contact Centre

WNS Cape Town, Western Cape, South Africa

Operations Trainer - Utilities Contact Centre

WNS Cape Town, Western Cape, South Africa

Company Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit.

The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables and this will result in:

• Increased employee engagement
• Enhanced personal performance
• Improved productivity
• Enhanced customer experience
• Increased employee retention
  
  
  

Key responsibilities:

Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.

Managing a group of trainees on a day to day basis including the administration of the group and follow through

Supporting in nesting and BAU and conducting and reporting on training needs analysis

Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;

Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;

Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.

Knowledge, skills and attributes required:

• High proficiency in delivering impact training and facilitation;
• Strong planning, organizing and time management skills;
• High proficiency in verbal & written English;
• Strong communication and interpersonal skills;
• High attention to detail and accuracy;
• Exceptional administrative skills;
• The ability to work within a team;
• Self-motivated;
• Self-manageable;
• Strong customer service orientation;
• Proactive.
  
  
  

Additional Information

Working Hours - Monday to Friday - 8PM to 6PM UK Time

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Outsourcing/Offshoring

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Freelance Software Developer (Type Script) - AI Trainer Freelance Software Developer (Type Script) - AI Trainer 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.What We DoThe Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.About The RoleGen AI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Coding, you'll have the opportunity to collaborate on these projects.Although every project is unique, you might typically:Generate prompts that challenge AI Define comprehensive scoring criteria to evaluate the accuracy of the AI's answers. Correct the model's responses based on your domain-specific knowledge How To Get StartedSimply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you'll help shape the future of AI while ensuring technology benefits everyone.RequirementsYou have a Bachelor's or Master's degree in Software Development, Computer Science, or other related fields. You have at least 3 years of professional experience in Type Script Experience with core Type Script tooling (e.g., ESLint, Webpack, Jest/Cypress for testing) Comfort with common engineering workflows: version control (Git), CI/CD, code review. Ability to design, review, and optimize features where LLMs (e.g., Chat GPT, Claude, Copilot) are part of code creation, completion, or review workflows. Prompt engineering experience is a strong plus Your level of English is advanced (C1) or above You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge BenefitsWhy this freelance opportunity might be a great fit for you?Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments Work on advanced AI projects and gain valuable experience that enhances your portfolio Influence how future AI models understand and communicate in your field of expertise Seniority level Seniority level Mid-Senior level Employment type Employment type Part-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Mindrift by 2x Get notified about new Freelance Software Engineer jobs in Cape Town, Western Cape, South Africa . Freelance Software Developer (Java) - AI Trainer Cape Town, Western Cape, South Africa 1 week ago Freelance Software Developer (Python) - AI Trainer Cape Town, Western Cape, South Africa 2 weeks ago Freelance Software Developer (Rust) - AI Trainer Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 1 month ago Freelance Software Developer (Python-Rust) - AI Trainer Cape Town, Western Cape, South Africa 2 weeks ago Freelance Software Developer (Ruby) - AI Trainer Cape Town, Western Cape, South Africa 2 weeks ago Freelance Software Developer (Rust) - Quality Assurance (AI Trainer) Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa 3 weeks ago Senior Software Engineer - Python/Mongo DB Cape Town, Western Cape, South Africa 1 month ago Freelance Software Developer (Ruby) - Quality Assurance (AI Trainer) Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 1 week ago Senior Software Engineer - packaging - optimize Ubuntu Server Cape Town, Western Cape, South Africa 19 hours ago Senior Software Engineer - packaging - optimize Ubuntu Server Cape Town, Western Cape, South Africa 1 month ago Senior Software Engineer - packaging - optimize Ubuntu Server Cape Town, Western Cape, South Africa 2 months ago Freelance Software Developer (Python) - Quality Assurance (AI Trainer) Cape Town, Western Cape, South Africa 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr