Explore team leader jobs in 42 Team Leader jobs in Cape Town
Team Leader
Posted today
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What being part of the Sigma Family means for you:
Team Leader – Join the Sigma Family
Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.
As a Team Leader, you'll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care.
Why Choose Sigma?
At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it's all because of our people.
We live by our mission to #ImproveEverythingAlways, and we're committed to creating an environment where everyone feels valued, included, and supported.
What Being Part of the Sigma Family Means
Career Growth – Opportunities for internal promotion after probation
Recognition – Monthly, Quarterly, and Annual awards with exciting prizes
Wellbeing Support – Access to Mental Health First Aiders and EAP
Sigma Forest – Receive a tree and track your environmental impact after probation
Free Medical Insurance – Includes GP, dental, optometry, funeral and life cover
Transport Benefits – Shuttle services to make commuting easier
Connect & Collaborate – Via our internal social media platform
Inclusive Culture – Everyone belongs in the Sigma Family
A bit more about the Opportunity.:
What You'll Be Doing
Coach and inspire your team to become high performers through continuous development.
Lead with integrity and care, creating an atmosphere of trust, support, and motivation.
Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework.
Monitor and manage key aspects like attendance, quality, coaching, and performance.
Set clear, achievable goals with your team, and support their growth and aspirations.
Handle people matters (conflict, absenteeism, performance) with fairness and professionalism.
Ensure high standards of compliance, treating customers fairly and upholding company values.
Be a visible, accessible leader who communicates openly and leads by example.
What You Won't Be Doing
Operating without trust – we build strong, open teams.
Avoiding feedback – we use it to grow.
Ignoring team development – we invest in our people.
Being reactive – we plan and stay ahead.
Creating or allowing toxicity – we protect our culture.
Setting unrealistic expectations – we lead with empathy and clarity.
Avoiding accountability – we own our roles and results.
Being unapproachable – we lead with heart and presence.
What amazing People will bring to the role:
What You'll Bring
2+ years of Team Leader experience in a BPO/Contact Centre environment
Strong coaching and auditing skills
Great understanding of KPIs and how to guide teams to success
A Matric (Grade 12) or equivalent qualification
Resilience under pressure and adaptability in fast-paced settings
Excellent English communication (written & verbal)
Solid knowledge of HR/IR processes
Strong analytical and decision-making skills
Ability to communicate clearly and confidently across all levels
Simple, Straightforward Recruitment
We don't believe in complicated processes.
Once you apply and we confirm you meet the criteria, we'll move forward with the next steps quickly.
Ready to Lead with Purpose?
If you're excited about joining a people-first team that values your voice and your growth, apply today. Let's build something great — together.
ImproveEverythingAlways | #TeamSigmaTeam Leader
Posted 1 day ago
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Team Leader
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Must have collections experience
+ Highly motivated individual with skills to develop and coach team members to achieve performance expectations
+ Work well under pressure and follow through on items to completion
+ Strong communication skills, both written and verbal
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
**Career Level Description**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Assistant Leader
Posted 27 days ago
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Duties and responsibilities:
- Assisting in managing all aspects of a store
- Maximising turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimise sales.
- Implement all company policies and procedures.
- Maintaining health and safety practices
- Optimise team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership and passion
- Taking ownership
- Building and maintaining relationships
- Innovation and ability to deal with change management.
- Thinking adaptability
Minimum requirements
- Three years of management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Reception Shift Leader
Posted today
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Job Description
Because first impressions begin at the front desk.
At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, efficient check-in, and thoughtful attention create the kind of moments our guests remember long after they leave. Our Reception Shift Leader is the person who ensures that every front desk interaction is more than just a transaction, its the start of a memorable experience.
The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for a Reception Shift Leader to join our Front Office team. This is a newly created role, part of our journey forward as we expand and elevate our service.
If you are organised, confident, and passionate about leading a team that delivers world-class hospitality, this opportunity is for you.
What Were Looking For
Were searching for a professional who combines leadership skills with a genuine love for people. The ideal Shift Leader will have:
- A valid South African ID or work permit
- A Matric certificate (Grade 12), with a hospitality qualification an advantage
- At least 23 years recent experience in a hotel front office, with 1 year in a supervisory or senior role
- Excellent communication and interpersonal skills with a polished, professional demeanour
- Confidence in handling guest enquiries, feedback, and complaints with care and efficiency
- Experience with hotel property management systems (Opera experience preferred)
- Strong organisational skills, reliability, and attention to detail
- Flexibility to work shifts, including evenings, weekends, and public holidays
- A calm and motivating leadership style with a team-first attitude
What Youll Do
- Be the face of calm and confidence at the front desk, leading your team to deliver smooth, seamless service from check-in to check-out
- Create an atmosphere of warmth and efficiency that makes every arrival and departure feel effortless
- Take charge of the lobby, keeping the flow of guests organised while handling reservations and room allocations with precision
- Step in as the problem-solver, turning guest challenges into moments of care and recovery
- Guide, mentor, and motivate your team so that every interaction reflects the service standards of The President Hotel
- Build connections with other departments, including housekeeping and concierge, to ensure guests experience one hotel and one team
- Keep the reception space polished, professional, and welcoming, setting the tone for the entire stay
- Lead by example, showing guests and colleagues alike what service excellence looks like in action
Why The President?
Here, leadership is more than responsibility, its about connection and care. As part of The President team, youll be supported in your growth, recognised for your contribution, and surrounded by passionate colleagues. In return, we offer competitive salaries, thoughtful benefits, and an inspiring workplace where excellence meets opportunity.
Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art event venues. Its not just a place to work, its a place to be proud of.
Applications
Closing date: 16 October 2025. Please submit your CV online.
We carefully review all applications. If you dont hear from us within two weeks of the closing date, please know that while we cant take everyone, we truly appreciate your effort and interest in joining our team. We hope that another opportunity comes up again where you can apply in the future.
Preference will be given to candidates who meet the requirements of our Employment Equity Plan.
Reception Shift Leader
Posted today
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Production Team Leader
Posted today
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Compliance team leader
Posted today
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Production Team Leader - Manufacturing
Posted 22 days ago
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Team Leader Production Assistant Joinery & Cabinetry | Cape Town
Salary: R13-22k CTC depending on experience
Purpose of Position:
Complement Recruitment are recruiting for a team leader from the joinery, carpentry / cabinetry Production Assistant based in Cape Town, Western Cape. The key duties are to support the production team on the day-to-day planning, coordination, and administration of bespoke joinery and cabinetry projects. This role provides essential support to the Production Manager and Workshop, ensuring smooth workflow between design, manufacturing, and installation teams.
Apply Directly for this Job by clicking here -
Minimum Requirements Qualifications And Skills
- Senior Certificate (Matric)
- 35 years experience in an administrative, production, or workshop support role (joinery/cabinetry experience highly advantageous)
- Basic understanding of joinery/cabinetry production processes (advantageous)
- Proficient in Microsoft Word and Excel (spreadsheets, timelines, project tracking)
- Strong organisational and communication skills
- Ability to work under pressure and meet deadlines
- Valid drivers licence
Duties:
The ideal candidate is proactive, highly organised, and able to work in a fast-paced environment where deadlines and quality standards are critical.
Key Responsibilities
Production Support
- Compiling cutting lists and detailed drawings for production
- Processing and following up on orders with suppliers
- Coordinating and documenting delivery schedules in accordance with the production schedule
- Assisting with scheduling and updating production timelines
- Tracking daily progress on jobs and updating status sheets
- Liaising between production, design, and installation teams to ensure smooth communication
Admin & Reporting
- Preparing and maintaining production reports, project recons, and timesheets
- Capturing clock-in/out data and supporting general workshop administration
- Identifying and flagging potential delays or risks to the Production Manager
Quality & Workflow
- Supporting the Workshop in monitoring daily quality checks
- Recording and reporting rework or adjustment requirements
- Assisting in drafting and updating Standard Operating Procedures (SOPs)
Workshop & Site Assistance
- Providing on-the-ground support when required, including assisting with site coordination or workshop tasks
- Ensuring workshop tools, stock, equipment, and materials are logged and managed
- Maintaining accurate filing of drawings, instructions, and production notes
Find Us on Social Media
Production Team Leader - Cabinetry
Posted 22 days ago
Job Viewed
Job Description
Team Leader Production Assistant Joinery & Cabinetry | Cape Town
Salary: R13-22k CTC depending on experience
Purpose of Position:
Complement Recruitment are recruiting for a team leader from the joinery, carpentry / cabinetry Production Assistant based in Cape Town, Western Cape. The key duties are to support the production team on the day-to-day planning, coordination, and administration of bespoke joinery and cabinetry projects. This role provides essential support to the Production Manager and Workshop, ensuring smooth workflow between design, manufacturing, and installation teams.
Apply Directly for this Job by clicking here -
Minimum Requirements Qualifications And Skills
- Senior Certificate (Matric)
- 35 years experience in an administrative, production, or workshop support role (joinery/cabinetry experience highly advantageous)
- Basic understanding of joinery/cabinetry production processes (advantageous)
- Proficient in Microsoft Word and Excel (spreadsheets, timelines, project tracking)
- Strong organisational and communication skills
- Ability to work under pressure and meet deadlines
- Valid drivers licence
Duties:
The ideal candidate is proactive, highly organised, and able to work in a fast-paced environment where deadlines and quality standards are critical.
Key Responsibilities
Production Support
- Compiling cutting lists and detailed drawings for production
- Processing and following up on orders with suppliers
- Coordinating and documenting delivery schedules in accordance with the production schedule
- Assisting with scheduling and updating production timelines
- Tracking daily progress on jobs and updating status sheets
- Liaising between production, design, and installation teams to ensure smooth communication
Admin & Reporting
- Preparing and maintaining production reports, project recons, and timesheets
- Capturing clock-in/out data and supporting general workshop administration
- Identifying and flagging potential delays or risks to the Production Manager
Quality & Workflow
- Supporting the Workshop in monitoring daily quality checks
- Recording and reporting rework or adjustment requirements
- Assisting in drafting and updating Standard Operating Procedures (SOPs)
Workshop & Site Assistance
- Providing on-the-ground support when required, including assisting with site coordination or workshop tasks
- Ensuring workshop tools, stock, equipment, and materials are logged and managed
- Maintaining accurate filing of drawings, instructions, and production notes
Find Us on Social Media
Production Team Leader - Manufacturing
Posted 22 days ago
Job Viewed
Job Description
Team Leader Production Assistant Joinery & Cabinetry | Cape Town
Salary: R13-22k CTC depending on experience
Purpose of Position:
Complement Recruitment are recruiting for a team leader from the joinery, carpentry / cabinetry Production Assistant based in Cape Town, Western Cape. The key duties are to support the production team on the day-to-day planning, coordination, and administration of bespoke joinery and cabinetry projects. This role provides essential support to the Production Manager and Workshop, ensuring smooth workflow between design, manufacturing, and installation teams.
Apply Directly for this Job by clicking here -
Minimum Requirements Qualifications And Skills
- Senior Certificate (Matric)
- 35 years experience in an administrative, production, or workshop support role (joinery/cabinetry experience highly advantageous)
- Basic understanding of joinery/cabinetry production processes (advantageous)
- Proficient in Microsoft Word and Excel (spreadsheets, timelines, project tracking)
- Strong organisational and communication skills
- Ability to work under pressure and meet deadlines
- Valid drivers licence
Duties:
The ideal candidate is proactive, highly organised, and able to work in a fast-paced environment where deadlines and quality standards are critical.
Key Responsibilities
Production Support
- Compiling cutting lists and detailed drawings for production
- Processing and following up on orders with suppliers
- Coordinating and documenting delivery schedules in accordance with the production schedule
- Assisting with scheduling and updating production timelines
- Tracking daily progress on jobs and updating status sheets
- Liaising between production, design, and installation teams to ensure smooth communication
Admin & Reporting
- Preparing and maintaining production reports, project recons, and timesheets
- Capturing clock-in/out data and supporting general workshop administration
- Identifying and flagging potential delays or risks to the Production Manager
Quality & Workflow
- Supporting the Workshop in monitoring daily quality checks
- Recording and reporting rework or adjustment requirements
- Assisting in drafting and updating Standard Operating Procedures (SOPs)
Workshop & Site Assistance
- Providing on-the-ground support when required, including assisting with site coordination or workshop tasks
- Ensuring workshop tools, stock, equipment, and materials are logged and managed
- Maintaining accurate filing of drawings, instructions, and production notes
Find Us on Social Media