42 Team Leader jobs in Cape Town

Team Leader

Diep River, Western Cape R90000 - R120000 Y Sigma Connected

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Job Description

What being part of the Sigma Family means for you:

Team Leader – Join the Sigma Family

Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.

As a Team Leader, you'll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care.

Why Choose Sigma?

At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it's all because of our people.

We live by our mission to #ImproveEverythingAlways, and we're committed to creating an environment where everyone feels valued, included, and supported.

What Being Part of the Sigma Family Means

  • Career Growth – Opportunities for internal promotion after probation

  • Recognition – Monthly, Quarterly, and Annual awards with exciting prizes

  • Wellbeing Support – Access to Mental Health First Aiders and EAP

  • Sigma Forest – Receive a tree and track your environmental impact after probation

  • Free Medical Insurance – Includes GP, dental, optometry, funeral and life cover

  • Transport Benefits – Shuttle services to make commuting easier

  • Connect & Collaborate – Via our internal social media platform

  • Inclusive Culture – Everyone belongs in the Sigma Family

A bit more about the Opportunity.:

What You'll Be Doing

  • Coach and inspire your team to become high performers through continuous development.

  • Lead with integrity and care, creating an atmosphere of trust, support, and motivation.

  • Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework.

  • Monitor and manage key aspects like attendance, quality, coaching, and performance.

  • Set clear, achievable goals with your team, and support their growth and aspirations.

  • Handle people matters (conflict, absenteeism, performance) with fairness and professionalism.

  • Ensure high standards of compliance, treating customers fairly and upholding company values.

  • Be a visible, accessible leader who communicates openly and leads by example.

What You Won't Be Doing

  • Operating without trust – we build strong, open teams.

  • Avoiding feedback – we use it to grow.

  • Ignoring team development – we invest in our people.

  • Being reactive – we plan and stay ahead.

  • Creating or allowing toxicity – we protect our culture.

  • Setting unrealistic expectations – we lead with empathy and clarity.

  • Avoiding accountability – we own our roles and results.

  • Being unapproachable – we lead with heart and presence.

What amazing People will bring to the role:

What You'll Bring

  • 2+ years of Team Leader experience in a BPO/Contact Centre environment

  • Strong coaching and auditing skills

  • Great understanding of KPIs and how to guide teams to success

  • A Matric (Grade 12) or equivalent qualification

  • Resilience under pressure and adaptability in fast-paced settings

  • Excellent English communication (written & verbal)

  • Solid knowledge of HR/IR processes

  • Strong analytical and decision-making skills

  • Ability to communicate clearly and confidently across all levels

Simple, Straightforward Recruitment

We don't believe in complicated processes.

Once you apply and we confirm you meet the criteria, we'll move forward with the next steps quickly.

Ready to Lead with Purpose?

If you're excited about joining a people-first team that values your voice and your growth, apply today. Let's build something great — together.

ImproveEverythingAlways | #TeamSigma
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Team Leader

Cape Town, Western Cape Concentrix

Posted 1 day ago

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Job Title:
Team Leader
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Must have collections experience
+ Highly motivated individual with skills to develop and coach team members to achieve performance expectations
+ Work well under pressure and follow through on items to completion
+ Strong communication skills, both written and verbal
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
**Career Level Description**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Assistant Leader

Cape Town, Western Cape Cape union mart - Poetry

Posted 27 days ago

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Job Description

Duties and responsibilities:  

  • Assisting in managing all aspects of a store
  • Maximising turnover and profit
  • Minimise shrinkage by monitoring stock related risks.
  • Deliver exceptional customer service by implementing customer experience strategy.
  • Lead talent selection, training, coaching, retention and recognize initiatives for all team members.
  • Innovative visual merchandising to optimise sales.
  • Implement all company policies and procedures.
  • Maintaining health and safety practices
  • Optimise team through creating an inspiring environment.
  • Align team members to Company culture and create fun.

Behavioural requirements:   

  • Honesty in dealing with cash or finances.
  • Inspirational leadership and passion
  • Taking ownership
  • Building and maintaining relationships
  • Innovation and ability to deal with change management.
  • Thinking adaptability

Minimum requirements

  • Three years of management retail experience
  • Matric or Equivalent
  • Microsoft – Computer Proficiency
  • Clear Criminal record
  • Ability to communicate effectively at all levels.
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Reception Shift Leader

Bantry Bay, Western Cape R250000 - R450000 Y President Hotel

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Job Description

Because first impressions begin at the front desk.

At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, efficient check-in, and thoughtful attention create the kind of moments our guests remember long after they leave. Our Reception Shift Leader is the person who ensures that every front desk interaction is more than just a transaction, its the start of a memorable experience.

The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for a Reception Shift Leader to join our Front Office team. This is a newly created role, part of our journey forward as we expand and elevate our service.

If you are organised, confident, and passionate about leading a team that delivers world-class hospitality, this opportunity is for you.

What Were Looking For

Were searching for a professional who combines leadership skills with a genuine love for people. The ideal Shift Leader will have:

  • A valid South African ID or work permit
  • A Matric certificate (Grade 12), with a hospitality qualification an advantage
  • At least 23 years recent experience in a hotel front office, with 1 year in a supervisory or senior role
  • Excellent communication and interpersonal skills with a polished, professional demeanour
  • Confidence in handling guest enquiries, feedback, and complaints with care and efficiency
  • Experience with hotel property management systems (Opera experience preferred)
  • Strong organisational skills, reliability, and attention to detail
  • Flexibility to work shifts, including evenings, weekends, and public holidays
  • A calm and motivating leadership style with a team-first attitude

What Youll Do

  • Be the face of calm and confidence at the front desk, leading your team to deliver smooth, seamless service from check-in to check-out
  • Create an atmosphere of warmth and efficiency that makes every arrival and departure feel effortless
  • Take charge of the lobby, keeping the flow of guests organised while handling reservations and room allocations with precision
  • Step in as the problem-solver, turning guest challenges into moments of care and recovery
  • Guide, mentor, and motivate your team so that every interaction reflects the service standards of The President Hotel
  • Build connections with other departments, including housekeeping and concierge, to ensure guests experience one hotel and one team
  • Keep the reception space polished, professional, and welcoming, setting the tone for the entire stay
  • Lead by example, showing guests and colleagues alike what service excellence looks like in action

Why The President?

Here, leadership is more than responsibility, its about connection and care. As part of The President team, youll be supported in your growth, recognised for your contribution, and surrounded by passionate colleagues. In return, we offer competitive salaries, thoughtful benefits, and an inspiring workplace where excellence meets opportunity.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art event venues. Its not just a place to work, its a place to be proud of.

Applications

Closing date: 16 October 2025. Please submit your CV online.

We carefully review all applications. If you dont hear from us within two weeks of the closing date, please know that while we cant take everyone, we truly appreciate your effort and interest in joining our team. We hope that another opportunity comes up again where you can apply in the future.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan.

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Reception Shift Leader

Bantry Bay, Western Cape

Posted today

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Job Description

Because first impressions begin at the front desk. At The President Hotel , we believe that first impressions set the tone for every guest journey. A warm smile, an efficient check-in, and genuine attention create the kind of moments guests remember long after they leave. Our Hotel Reception Shift Leader ensures that every interaction at the front desk is more than just a transaction, its the beginning of a memorable experience. The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for talented individuals to join our team. This is a newly created role designed to support our journey as we expand and elevate our service. Preference will be given to Cape Townbased applicants. What Were Looking For Were searching for a hospitality professional who leads with warmth, confidence, and precision. The ideal candidate will have: A valid South African ID A Matric certificate (Grade 12) Hospitality qualification will be an advantage Minimum 2 years of Front Office Supervisory or Reception Shift Leader experience in a 4 or 5 star hotel with OPERA experience Excellent communication and interpersonal skills with a polished, professional demeanour Confidence in managing guest enquiries, feedback, and complaints with empathy and efficiency Experience with hotel property management systems (Opera experience) Essential Strong organisational ability, reliability, and attention to detail Flexibility to work shifts, including evenings, weekends, and public holidays A calm and motivating leadership style with a team-first approach What Youll Do Lead the front desk team to deliver seamless, welcoming service from check-in to check-out Maintain a professional and efficient lobby atmosphere while managing guest flow and room allocations Handle guest queries and resolve challenges with care and professionalism Mentor, motivate, and develop your team to reflect the service excellence of The President Hotel Collaborate with other departments, housekeeping, concierge, and reservations to ensure smooth operations and exceptional guest experiences Maintain high standards of presentation and service in all front office areas Lead by example, setting the tone for professionalism and positivity throughout the team Why Join The President? Here, leadership is about more than managing, its about connection, care, and consistency . As part of The President team , youll be supported in your growth, recognised for your contributions, and surrounded by passionate hospitality professionals. We offer competitive salaries , excellent benefits , and an inspiring environment where excellence meets opportunity. Set in the heart of Bantry Bay , between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel features 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and exceptional event spaces. Its not just a place to work, its a place to belong. Applications Closing date: 16 October 2025 All applications will be carefully reviewed. If you dont hear from us within two weeks of the closing date, please know that while we cannot respond to every applicant, we sincerely appreciate your interest in joining our team. We hope another opportunity arises where you can apply again in the future. Preference will be given to candidates who meet the requirements of our Employment Equity Plan.
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Production Team Leader

Cape Town, Western Cape

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Job Description

What You Will Do Work with Machines: Set up and operate manufacturing equipment. Check Quality: Look at products during and after production to make sure they are good. Fix Problems: Help fix machines when they don’t work properly. Keep Records: Write down production numbers and report any issues. Help with Materials: Organise raw materials and tools for production. Do Maintenance: Clean and check machines to keep them in good condition. Follow Safety Rules: Wear safety gear and make sure your workspace is safe. Supervision: Lead and assist a group of factory employees What You Need Technical Skills: Know how to use tools and read simple technical drawings. Good Attention to Detail: Check work carefully to ensure high quality. Teamwork: Work well with other people in the factory. Physical Strength: Be able to stand for long periods and lift materials if needed. Experience: Previous work in a factory or with machines is a plus but not required.
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Compliance team leader

Cape Town, Western Cape The Legends Agency

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Job Description

permanent
Overview Job Title: Compliance Team LeaderLocation: South Africa About Our Client: Our client is a leading recruitment agency dedicated to providing exceptional staffing solutions to the NHS and private healthcare sectors across the UK. We specialize in temporary, contractual, and permanent placements across various nursing specialties, offering competitive pay rates and salaries. Job Summary The Compliance Team Leader will oversee a team responsible for managing all aspects of candidate compliance. This role includes supervising internal and external communications, ensuring the accurate receipt and upload of necessary documents into the company CRM system, and resolving compliance issues. The leader will ensure that all candidates adhere to relevant rules, regulations, and contractual obligations required by our clients, maintaining high compliance standards to effectively fulfil client needs. Full understanding of framework compliance across CCS and HTE. Clinical audits and compliance maintenance. Responsibilities Assist in managing daily compliance operations and contribute to strategic initiatives aligning with overall compliance goals. Ensure compliance services meet all regulatory and internal standards to uphold the organization's commitment to adherence. Manage and update the CRM system for seamless tracking of candidate and client information. Verify that candidates possess necessary professional registrations and qualifications for their roles. Ensure candidates have required indemnity cover in accordance with industry regulations. Support candidates through background checks, fitness-to-work documentation, and mandatory training to ensure compliance. Keep relevant databases organized and up to date for efficient operations. Document all interactions with candidates, outside organizations, and recruiters in the CRM system. Ensure compliance tasks are completed within agreed timeframes to maintain efficiency. Take on tasks as needed to support organizational success, demonstrating flexibility. Prepare and present detailed reports on departmental activities within established timelines. Identify and escalate compliance issues to the Head of Compliance promptly for resolution. Requirements Experience: Minimum 4 years in healthcare recruitment, focusing on compliance. Leadership: Proven track record in leading and managing teams effectively. Customer Satisfaction: Evidence of high customer satisfaction in previous roles. CRM Systems: Proficient in using CRM systems such as Eclipse Communication Skills: Excellent spoken and written English skills. Technical Skills: Strong proficiency in MS Office and Adobe. Motivational Skills: Ability to inspire and motivate teams. Teamwork: Collaborative approach to achieve shared objectives. Ownership & Prioritization: Strong organizational skills for managing workloads. Initiative & Solutions-Oriented: Ability to take initiative and develop practical solutions. Resilience: Work well under pressure while maintaining performance. Deadline-Oriented: Consistent in meeting deadlines. Reliability: Demonstrates a dependable and positive attitude. Goal-Oriented: Focused on achieving specific targets. Attention to Detail: Meticulous in reviewing and executing tasks. If you are a motivated professional with a passion for compliance and delivering exceptional results we want to hear from you. Please submit your CV and a cover letter detailing your experience and why you're the ideal candidate for this role. ONLY APPLY IF YOU MEET THE REQUIREMENTS. Our client is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
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Production Team Leader - Manufacturing

Cape Town, Western Cape Complement Recruitment

Posted 22 days ago

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Job Description

Team Leader Production Assistant Joinery & Cabinetry | Cape Town

Salary: R13-22k CTC depending on experience

Purpose of Position:

Complement Recruitment are recruiting for a team leader from the joinery, carpentry / cabinetry Production Assistant based in Cape Town, Western Cape. The key duties are to support the production team on the day-to-day planning, coordination, and administration of bespoke joinery and cabinetry projects. This role provides essential support to the Production Manager and Workshop, ensuring smooth workflow between design, manufacturing, and installation teams.

Apply Directly for this Job by clicking here -

Minimum Requirements Qualifications And Skills

  • Senior Certificate (Matric)
    • 35 years experience in an administrative, production, or workshop support role (joinery/cabinetry experience highly advantageous)
    • Basic understanding of joinery/cabinetry production processes (advantageous)
    • Proficient in Microsoft Word and Excel (spreadsheets, timelines, project tracking)
    • Strong organisational and communication skills
    • Ability to work under pressure and meet deadlines
    • Valid drivers licence

Duties:

The ideal candidate is proactive, highly organised, and able to work in a fast-paced environment where deadlines and quality standards are critical.

Key Responsibilities

Production Support

  • Compiling cutting lists and detailed drawings for production
  • Processing and following up on orders with suppliers
  • Coordinating and documenting delivery schedules in accordance with the production schedule
  • Assisting with scheduling and updating production timelines
  • Tracking daily progress on jobs and updating status sheets
  • Liaising between production, design, and installation teams to ensure smooth communication

Admin & Reporting

  • Preparing and maintaining production reports, project recons, and timesheets
  • Capturing clock-in/out data and supporting general workshop administration
  • Identifying and flagging potential delays or risks to the Production Manager

Quality & Workflow

  • Supporting the Workshop in monitoring daily quality checks
  • Recording and reporting rework or adjustment requirements
  • Assisting in drafting and updating Standard Operating Procedures (SOPs)

Workshop & Site Assistance

  • Providing on-the-ground support when required, including assisting with site coordination or workshop tasks
  • Ensuring workshop tools, stock, equipment, and materials are logged and managed
  • Maintaining accurate filing of drawings, instructions, and production notes

Find Us on Social Media

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Production Team Leader - Cabinetry

Cape Town, Western Cape Complement Recruitment

Posted 22 days ago

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Job Description

Team Leader Production Assistant Joinery & Cabinetry | Cape Town

Salary: R13-22k CTC depending on experience

Purpose of Position:

Complement Recruitment are recruiting for a team leader from the joinery, carpentry / cabinetry Production Assistant based in Cape Town, Western Cape. The key duties are to support the production team on the day-to-day planning, coordination, and administration of bespoke joinery and cabinetry projects. This role provides essential support to the Production Manager and Workshop, ensuring smooth workflow between design, manufacturing, and installation teams.

Apply Directly for this Job by clicking here -

Minimum Requirements Qualifications And Skills

  • Senior Certificate (Matric)
    • 35 years experience in an administrative, production, or workshop support role (joinery/cabinetry experience highly advantageous)
    • Basic understanding of joinery/cabinetry production processes (advantageous)
    • Proficient in Microsoft Word and Excel (spreadsheets, timelines, project tracking)
    • Strong organisational and communication skills
    • Ability to work under pressure and meet deadlines
    • Valid drivers licence

Duties:

The ideal candidate is proactive, highly organised, and able to work in a fast-paced environment where deadlines and quality standards are critical.

Key Responsibilities

Production Support

  • Compiling cutting lists and detailed drawings for production
  • Processing and following up on orders with suppliers
  • Coordinating and documenting delivery schedules in accordance with the production schedule
  • Assisting with scheduling and updating production timelines
  • Tracking daily progress on jobs and updating status sheets
  • Liaising between production, design, and installation teams to ensure smooth communication

Admin & Reporting

  • Preparing and maintaining production reports, project recons, and timesheets
  • Capturing clock-in/out data and supporting general workshop administration
  • Identifying and flagging potential delays or risks to the Production Manager

Quality & Workflow

  • Supporting the Workshop in monitoring daily quality checks
  • Recording and reporting rework or adjustment requirements
  • Assisting in drafting and updating Standard Operating Procedures (SOPs)

Workshop & Site Assistance

  • Providing on-the-ground support when required, including assisting with site coordination or workshop tasks
  • Ensuring workshop tools, stock, equipment, and materials are logged and managed
  • Maintaining accurate filing of drawings, instructions, and production notes

Find Us on Social Media

This advertiser has chosen not to accept applicants from your region.

Production Team Leader - Manufacturing

Cape Town, Western Cape Complement Recruitment

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

Team Leader Production Assistant Joinery & Cabinetry | Cape Town

Salary: R13-22k CTC depending on experience

Purpose of Position:

Complement Recruitment are recruiting for a team leader from the joinery, carpentry / cabinetry Production Assistant based in Cape Town, Western Cape. The key duties are to support the production team on the day-to-day planning, coordination, and administration of bespoke joinery and cabinetry projects. This role provides essential support to the Production Manager and Workshop, ensuring smooth workflow between design, manufacturing, and installation teams.

Apply Directly for this Job by clicking here -

Minimum Requirements Qualifications And Skills

  • Senior Certificate (Matric)
    • 35 years experience in an administrative, production, or workshop support role (joinery/cabinetry experience highly advantageous)
    • Basic understanding of joinery/cabinetry production processes (advantageous)
    • Proficient in Microsoft Word and Excel (spreadsheets, timelines, project tracking)
    • Strong organisational and communication skills
    • Ability to work under pressure and meet deadlines
    • Valid drivers licence

Duties:

The ideal candidate is proactive, highly organised, and able to work in a fast-paced environment where deadlines and quality standards are critical.

Key Responsibilities

Production Support

  • Compiling cutting lists and detailed drawings for production
  • Processing and following up on orders with suppliers
  • Coordinating and documenting delivery schedules in accordance with the production schedule
  • Assisting with scheduling and updating production timelines
  • Tracking daily progress on jobs and updating status sheets
  • Liaising between production, design, and installation teams to ensure smooth communication

Admin & Reporting

  • Preparing and maintaining production reports, project recons, and timesheets
  • Capturing clock-in/out data and supporting general workshop administration
  • Identifying and flagging potential delays or risks to the Production Manager

Quality & Workflow

  • Supporting the Workshop in monitoring daily quality checks
  • Recording and reporting rework or adjustment requirements
  • Assisting in drafting and updating Standard Operating Procedures (SOPs)

Workshop & Site Assistance

  • Providing on-the-ground support when required, including assisting with site coordination or workshop tasks
  • Ensuring workshop tools, stock, equipment, and materials are logged and managed
  • Maintaining accurate filing of drawings, instructions, and production notes

Find Us on Social Media

This advertiser has chosen not to accept applicants from your region.
 

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