95 Team Leader jobs in Cape Town

At Jonsson Workwear, we strive to do more than just meet expectations. Our vision is to serve every customer brilliantly at every opportunity, which we achieve through our iconic stores that provide an exceptional experience for everyone who enters our world of workwear.

A key role in ensuring the smooth operation of each store is the Store Leader. This individual is dependable and supports the daily operations of Jonsson Workwear Cape Town. With a comprehensive understanding of store processes, they help maintain an efficient store and ensure a superior customer experience.

The Store Leader must be results-driven, experienced in supporting a team across various roles, proactive, and comfortable with delegating and driving accountability.

The ideal candidate will be responsible for:

1. Being a reliable point of contact for the team and the Business Leader.
2. Overseeing daily store operations with precision and composure under pressure.
3. Supporting, inspiring, and guiding a motivated team to contribute to the store's success.
4. Possessing excellent interpersonal skills to communicate effectively with the Business Leader, team, and customers.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups and candidates with disabilities are encouraged.

Join to apply for the Team Leader role at Hollywoodbets

Join to apply for the Team Leader role at Hollywoodbets

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader based in Athlone - Western Cape! Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• 12 months experience within the Retail, Gaming or Betting Experience.
  
  

• Valid driver’s license.
• Diploma/ Degree / NQF4 Learnership
• 1-2 Years’ leadership experience
  
  

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches).
  
  

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures
• The correct process must be followed with lost ticket claims,
• Ensure the ticket number is received from the Helpline when processing the claim
• Record the guest’s details and I.D number to validate payment after 90 days
  
  

• Ensure that daily newsflashes provide a high-level overview of the operations for the day
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage
  
  

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.
  
  

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line).
  
  

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.
  
  

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
  
  

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
  
  

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times
  
  

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests
• Must be available 24/7 in case of emergencies
  
  

• Strong numerical literacy and financial acumen.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.
• Demonstrate good understanding of betting procedures and understanding of different betting types.
• Excellent problem-solving skills.
• Excellent presentation and reporting skills.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Gambling Facilities and Casinos

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A proactive, experienced Team Leader is required to manage the Cleaning Team site facility activities, in accordance with our Clients’ SLA objectives and targets.

Education and Experience:

• Matric or equivalent
• A minimum of 2 years' experience in a cleaning environment
• Fully competent in operation of cleaning equipment and chemical usage.
• Solid customer service experience
• Driver’s license is recommended

Knowledge, Skills and Competencies:

• Organizational, numeric and administrative skills.
• Ability to multitask and prioritize team tasks effectively.
• Good interpersonal skills and ability to communicate at all levels.
• Well-groomed and professional.
• Ability to maintain confidentiality.
• Ability to work flexible hours.
• Ability to perform general physical activities

Duties include :

• Lead, instruct and delegate tasks to a team of cleaners ensuring that the cleaning is performed according to the client requirements and company standards.
• Ensure that the cleaning equipment needed is well maintained and safe to use.
• Perform on the job training of new staff on safety, company work procedures, methodology and operation of cleaning equipment.
• Manage and report stock requirements.
• Respond to clients' enquiries or specific requests and reporting such to the Cleaning Supervisor or Specials Manager.
• Resolve problems and make decisions at team operational level.

Kendrick Recruitment is seeking an experienced and dynamic Restaurant and Bar Manager for a prestigious luxury hotel group located in Cape Town. This role requires a passionate hospitality professional with exceptional leadership and service skills to oversee and elevate the food and beverage experience for discerning guests.

Key Responsibilities:

Manage the daily operations of the restaurant and bar to ensure seamless and high-quality service

Lead, train, and motivate the service team to deliver outstanding guest experiences

Ensure all food and beverage offerings are aligned with the hotel’s brand standards

Develop and maintain strong relationships with guests, ensuring personalized service and guest satisfaction

Oversee inventory, ordering, and stock control of food, beverages, and equipment

Ensure all hygiene and health & safety protocols are adhered to

Drive revenue and profitability through strategic promotions and upselling techniques

Handle customer feedback and resolve complaints in a professional and timely manner

Collaborate with the Executive Chef and other department heads to coordinate service delivery

Maintain accurate reporting on sales, expenses, and operational performance

Requirements:

Minimum 3–5 years’ experience in a similar management role within a luxury hospitality environment

Strong leadership and people management skills

Exceptional communication and interpersonal abilities

Solid understanding of food and beverage operations, service standards, and cost control

Excellent organizational and time management skills

Ability to work under pressure and adapt to a fast-paced environment

Proficiency in restaurant and bar software systems is an advantage

Flexible with working hours, including weekends and holidays

This is an outstanding opportunity to join a world-class hotel team and be a part of delivering memorable dining and bar experiences in one of South Africa’s most iconic locations. Kendrick Recruitment invites applications from passionate and experienced professionals ready to take on this exciting challenge.

Duties and responsibilities:  

• Assisting in managing all aspects of a store
• Maximising turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimise sales.
• Implement all company policies and procedures.
• Maintaining health and safety practices
• Optimise team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural requirements:   

• Honesty in dealing with cash or finances.
• Inspirational leadership and passion
• Taking ownership
• Building and maintaining relationships
• Innovation and ability to deal with change management.
• Thinking adaptability

Minimum requirements

• Three years of management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

• Lead, mentor, and manage a team of IT technicians and specialists.
• Oversee the implementation and maintenance of IT systems, including networks, servers, and cloud infrastructure.
• Ensure the availability, performance, and security of IT systems and services.
• Troubleshoot and resolve complex technical issues escalated by the team.
• Stay up to date with emerging technologies and recommend improvements to existing systems.

• Plan, coordinate, and execute IT projects, ensuring they are delivered on time and within budget.
• Collaborate with cross-functional teams to define project requirements and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies.

• Conduct regular team meetings, set performance goals, and provide constructive feedback.
• Foster a collaborative and innovative team culture.
• Manage team workloads and ensure effective resource allocation.

• Oversee daily IT operations, including system monitoring, backups, and disaster recovery.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Manage vendor relationships and negotiate contracts for IT services and equipment.

• Act as the primary point of contact for IT-related matters within the organization.
• Provide regular updates to senior management on IT performance, projects, and initiatives.
• Collaborate with other departments to understand their IT needs and deliver effective solutions.

• Technical Expertise:
• Strong knowledge of IT infrastructure, including servers, storage, virtualization, and cloud technologies.
• Expertise in networking (LAN, WAN, VPN, Firewalls, VLANs, etc.).
• Solid understanding of cybersecurity principles and best practices.
• Leadership & Project Management:
• Proven experience leading IT teams and managing projects.
• Ability to prioritise tasks and manage multiple projects simultaneously.
• Strong problem-solving skills and a proactive mindset.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Strong analytical and decision-making abilities.

• Minimum of 5+ years in IT roles, with at least 1-3 years in a leadership or supervisory role.
• Proven experience managing IT infrastructure, including networks, servers, and cloud platforms.
• Strong project management experience, with a track record of delivering projects on time and within budget.
• Certifications such as N+, S+, A+, ITIL are a bonus.
• Experience working in an enterprise environment is highly desirable.

Join to apply for the Team Leader Operations role at Concentrix

Join to apply for the Team Leader Operations role at Concentrix

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Title:

Team Leader Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  
  

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Must have strong sales skills as a Team Leader
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule