156 Team Leader jobs in Cape Town

Overview

At Jonsson Workwear, we don't do what's necessary for our customers. We do MORE! Our vision is to serve every customer brilliantly at every opportunity, and one of the ways we achieve this is through our iconic Jonsson Workwear stores. Here, we go to great lengths to create an exceptional and elevated experience for everyone who steps into our world of workwear.

A key role that contributes to the seamless running of each store is Store Leader. They are the dependable go-to who can be counted on to support the day-to-day operations of Jonsson Workwear Cape Town. Through their comprehensive understanding of the store's processes, they are equipped to support the team in maintaining an efficient store, ensuring a brilliant customer experience.

The Store Leader role requires a results-driven individual with experience in supporting a team across a range of roles, someone who takes initiative and is comfortable delegating and driving accountability.

• Be a go-to individual who can be relied on by the team you lead and the Business Leader you support.
• Take charge of overseeing the daily operations of Jonsson Workwear Cape Town with precision and grace under pressure.
• Support, inspire and guide a motivated team that will contribute to the store's ongoing success.
• Possess excellent interpersonal skills required to effectively communicate with the Business Leader, your team and your customers.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Overview

Team Leader

As a Team Leader, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Operations Manager.

• Sigma has been acknowledged for three years in a row by the Sunday Times as one of the Best Places to Work, voted by our people.
• Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. We are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with prizes.
• Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going as expected.
• A carbon-reducing initiative (tree planted in the Sigma Forest upon passing probation).
• Medical Insurance, covering doctor visits, optometrist appointments and dental assistance, funeral cover, and Group Life Cover.
• Transportation benefits and shuttle services to ease commuting.
• Access to internal social platforms to join communities and collaborate with colleagues.
• An equal, diverse and inclusive workplace where all amazing people are welcome.

You will coach and develop the team into a high-performance culture, focusing on staffing needs, productivity, and quality. You will manage employees through continuous communication, feedback, motivation, and adherence to Company Behaviours. You will guide and support your team in line with our Always Improving Performance Framework to consistently achieve and exceed KPIs and support development aspirations.

You will oversee attendance, coaching, and closing gaps related to KPIs. You will set goals with team members for performance, quality, and development, focusing on career and skills growth. You will resolve people-related problems such as conflict of interest, absenteeism, and disciplinary matters. You will drive achievement of targets and consistently meet internal management and client service level agreements (SLAs). You will maintain high professionalism and compliance, addressing people-related challenges swiftly and fairly to promote a positive work environment.

You should have strong knowledge of managing agent performance in line with Sigma policies and procedures to meet performance targets. You can manage utilization of staff and identify and remove performance barriers. You will manage the resolution of customer/agent problems and complaints and maintain up-to-date knowledge of developments in products and services. You are able to coach, develop, and motivate direct reports, and you manage scheduling and performance of employees. Proficiency with Microsoft Office is required.

• Demonstrated experience in coaching, mentoring, and developing others, preferably within a contact centre or team-based environment.
• 1-2 years of Team Leader experience in a Utilities environment within a BPO industry.
• Knowledge of performance management practices, including setting goals, monitoring KPIs, and supporting improvement.
• Experience handling people-related matters such as attendance, conflict resolution, and performance gaps.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills with a strong command of the English language.
• Resilient under pressure with the ability to remain solution-focused in high-paced environments.
• Familiarity with SLA expectations and client-driven performance targets.
• Flexible and adaptable with a mindset of continuous improvement and team success.

If you like the sound of being part of the Sigma Family, then don’t wait and apply now.

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 2000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

A Team Leader is responsible for overseeing a teams performance ensuring that goals are met and fostering a positive and productive work environment. They act as a bridge between team members and upper management ensuring smooth communication and workflow.

1. Leadership & Supervision
   • Provide direction guidance and support to team members.
   • Delegate tasks effectively and monitor progress.
   • Motivate and inspire the team to achieve high performance.
2. Communication
   • Serve as the main point of contact between the team and management.
   • Facilitate regular team meetings and one-on-one check-ins.
   • Ensure clear and open communication within the team.
3. Performance Management
   • Set clear goals and KPIs for the team.
   • Monitor individual and team performance.
   • Provide constructive feedback and conduct performance reviews.
4. Problem Solving & Decision Making
   • Address conflicts or issues within the team promptly.
   • Make informed decisions to keep projects on track.
   • Encourage innovative thinking and solutions.
5. Training & Development
   • Identify skill gaps and training needs.
   • Support onboarding of new team members.
   • Promote continuous learning and professional growth.
6. Project Management
   • Plan and manage team projects and timelines.
   • Ensure resources are allocated efficiently.
   • Track progress and adjust plans as needed.
7. Reporting & Documentation
   • Prepare reports on team performance and project status.
   • Maintain accurate records of meetings decisions and outcomes.

• Strong leadership and interpersonal skills
• Excellent communication and organizational abilities
• Problem-solving and conflict resolution skills
• Time management and multitasking
• Proficiency in relevant tools (e.g. project management software)
• Experience in the relevant industry or field
• Degree in Management

Offers of employment are conditional upon passage of screening criteria applicable to the job.

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity / expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

To ALL recruitment agencies : NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Employment Type: Full-Time

Experience: years

Vacancy: 1

We are obsessed with creating an exceptional experience for our customers. The Jonsson Workwear experience transcends traditional retail - we continually strive for brilliance. One of the ways we bring this vision to life is through our iconic Jonsson Workwear branches, each one offering the ultimate gateway into our world of workwear. No matter the job, industry or conditions our customers work in, we offer endless possibilities, equipping our customers with high-performance workwear that empowers them to perform at their peak.

Recognising the significant role these spaces play in the Jonsson Workwear experience, we're on the search for an entrepreneurial and industrious Business Leader who exhibits the drive, initiative and natural leadership skills to confidently lead Jonsson Workwear Durbanville.

In this role, you will be accountable for upholding a brilliant customer experience by providing outstanding service, all while being actively hands-on alongside your team. The Business Leader position requires someone with an entrepreneurial spirit who can drive the growth of the brand with authentic passion and dedication, all while leading and inspiring the dedicated team that supports it.

The ideal brand advocate for Jonsson Workwear Durbanville will be required to:

• Possess excellent interpersonal skills required to effectively communicate with customers and our people.
• Create and maintain solid, long-term customer relationships, and empower your team to do the same with genuine enthusiasm.
• Build, inspire and guide a driven, high-performance team that will contribute to the store's ongoing success.
• Efficiently manage daily operations of Jonsson Workwear Durbanville maintaining accuracy and composure under pressure.

Proactively identify new business opportunities and instil a customer-centric culture.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

We're looking for a dynamic and experienced Team Leader to manage our Field Services team. In this role, you will lead a group of Systems Technicians and Engineers, ensuring high-quality technical support is delivered to our customers. You'll play a critical part in managing workload allocation, resolving escalations, and maintaining service excellence.

JOB PURPOSE

The purpose of the Team Leader role is overseeing a team of Systems Technician, Systems

Engineers, Senior Systems Engineers, and Coordinator. The team leader is responsible for dealing

with escalated incidents from internal departments, namely Service Desks, Projects, QA,

Problem Management, bringing these to resolution using sound technical knowledge. In

addition, the Team Leader act as a mediator between FS staff and the Asset Management,

handling stock related escalations. The Team Leader is responsible for driving SLA (Service Level

Agreement) conformance in teams. Furthermore, the Team Leader is responsible for collating

monthly SLA conformance data for their region. The Team Leader is tasked with ensuring

projects are completed within budgetary constraints and within the defined scope of work.

Moreover, the Team Leader is responsible for leading corrective guidance efforts with Systems

Technician, Systems Engineers, Senior Systems Engineers, and Coordinators, realigning

incumbent to company policies and procedure. In addition to this the Team leader is tasked

with leading training and mentorship efforts. Finally, the Team Leader is the is charged with

completing all his assigned duties whilst adhering to HSSE (Health Safety Security Environment)

policies

KEY RESPONSIBILITIES

STAFF DEVELOPMENT AND MANAGEMENT (20%)

• Oversee the daily duties of the Systems Technician, Engineer, and Senior Engineers.

• Participate in the assessing of Systems Technician, Engineer, and Senior Engineers during

probation periods.

• Meaningfully contribute to KPI reviews for systems Technician, Engineer, and Senior

Engineers during probation periods.

• Collaborate with Costal Supervisor to manage staff leave in alignment with resource

planning.

• Schedule and conclude structured feedback sessions to address performance issues.

• Utilize existing material for targeted training initiatives to address skill gaps amongst staff.

• Actively promote and encourage participation in training sessions.

• Keep an updated record of staff skills and qualifications, comparing staff against

internal skills matrix to identify training needs.

• Ensure staff meet required technical proficiency standards.

• Regularly evaluate and report on staff performance metrics.

• Reward outstanding performance with immediate recognition and spot bonuses or

TOAs.

• Efficiently allocate resources and report on their utilization.

• Align Satellite Technician deployment with overarching company goals.

• Complie daily overtime reports and manage the daily standby roster.

• Routinely schedule and lead staff meetings.

HEALTH, SAFETY, SECURITY, AND ENVIRONMENT (20%)

• Regularly audit operations to ensure compliance with HSSE standards.

• Perform routine site visits or observations to identify and mitigate potential hazards,

ensure HSSE standards are adhered to by Systems Technicians, Engineer and Senior

Engineers.

• Foster a culture that prioritizes reporting and addressing 'near misses' and incidents.

• Ensure strict adherence to tool and PPE standards.

• Maintain comprehensive and compliant safety file.

ADMINISTRATION AND REPORTING (10%)

• Regularly validate petty cash and credit card purchases to verify alignment with finance

policy and that necessary approvals are in place.

• Track and validate overtime incurrence to ensure it is justified and necessary.

• Ensure accuracy and compliance in travel reporting thought the validation of travel

logs.

• Routinely monitor and report on driver performance and behaviour using data recived

form fleet.

• Uphold high standards in both written and verbal communications.

• Ensure administrative tasks relating to checklist, photo forms ect. meet quality standards

• Regularly audit boot stock levels and address related queries, mediate relationship

between AM (Asset Management) and the Systems Technician, Engineer as well as

Senior Engineer.

• Enforce strict adherence to stock management protocols.

• Oversee the organisation and management of staging or stock collection and

defective item warehousing. Act as a point of escalation for stock collection issue and

the return of faulty stock.

• Enforce requirement for Systems Technicians, Engineer and Senior Engineers to

complete routine vehicle, PPE and tool checks.

• Driving adherence to Problem Management escalation process.

• Regularly audit vehicles to ensure they meet safety and operational standards.

• Conduct routine audits of tools and PPE for compliance.

• Enforce uniform standards among reporting staff.

• Provide updates to team on the availability and condition of tools and PPE; providing

line of sight to the supervisor.

OPERATIONAL AND TECHNICAL SERVICES MANAGEMENT (15%)

• Generate daily reports to summarize operational activities including but not limited to

call volumes, overtime, call status etc.

• Ensure smooth transitions between shifts by adhering to handover protocols.

• Maintain reasonable knowledge on Stowe supported products and services.

• Uphold and advocate for company-wide blueprint standards.

• Ensure consistency in hardware setup, configuration and imaging.

• Forecast resource needs based on anticipated workloads.

• Facilitate resolutions to cross-departmental issues.

• Manage and escalate incidents as necessary to resolve issues promptly.

• Drive adherence towards ETA standards as agreed to, with the FS Coordinator.

• Conduct regular audits to ascertain the quality of work of the Systems Technician,

Engineer, Senior Engineer and Coordinator. Move over, ensure internal quality standards

are met and address persisting quality issues.

• Oversee preventative maintenance efforts, paying care attention to site determined

cycles.

MAINTENANCE OVERSIGHT (15%)

• Monitor and ensure adherence and conformance to Service Level Agreements (SLAs).

• Conduct a thorough Investigate to address missed SLAs. Furthermore, complete root

cause analysis and provide mitigation.

• Actively, identify and mitigate risks that may impact SLA fulfillment.

• Effectively manage escalations to resolve issues efficiently.

• Document and report incidents to facilitate analysis and prevention.

• Review and validate service calls to improve service quality.

• Adherence to OSR (On Site Service Request) Incident Management Process

PROJECTS OVERSIGHT (15%)

• Provide daily upward feedback to the Projects Department, ensuring adherence to

internal reporting standards and timelines.

• Ensure projects are completed within the allocated timeframes.

• Manage project-related escalations effectively and follow through on corrective action

ensuring escalation is brought to resolution.

• Report any project incidents to prevent recurrence. In addition provided documented

root cause analysis, corrective measure taken and outline established mitigation.

• Conducting Lessons Learnt and Service Improvement Analysis

• Conduct Lessons Learnt to analyse completed projects to identify service improvement

opportunities.

POLICIES AND PROCEDURES (5%)

• Understand and drive adherence to FS policies.

• Understand, drive and enforces compliance with HSSE policies and procdures.

• Keep abreast with changes to FS SOP and drive compliance.

• Display sound understanding of adhoc, upliftment rules, SLA matrices, blueprint

standards and customer rulebooks. Moreover, lead efforts to ensure compliance to

internal procedure and contractual obligations.

• Effectively drive compliance to internal policies and procedures including but not

limited ot the leave policy and travel policy.

COMPENTENCIES / SKILLS REQUIRED

• Attention to detail.

• Mentoring and coaching

• Report writing

• Remote diagnostics

• Remote support

• Prioritising

• Initiatives and Self-motivation

• Interpersonal relationships

• Professionalism

• Good written and verbal Communication skills

• Good time-management

• Technical skills

MINIMUM REQUIREMENTS

• 5 Years plus at least 2-3 years Supervisory Capacity

• CompTIA A+ and N+, relevant IT Diploma/ Degree

• Networking experience is preferred

Must have experience with installations & maintenance of POS systems.

• Valid SA ID

• Valid SA driver's License

• Valid SA Passport

Job Type: Full-time

Work Location: In person

Who we are:

PPS Investments is part of the PPS Group, which for over 8 decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique PPS Profit-Share Account.

PPS Investments exists to create and grow the wealth of graduate professionals and their families to live the lives they want in a world worth living in. We offer diversified and flexible investment solutions that are mutually beneficial to our clients in the long run because we believe that success is better shared.

Purpose of the job:

Ensure exceptional client and adviser experience through efficient, effective and personalised servicing. Building a high performing team who are focused on making it easy to do business with us (within the rules) with a focus on continuous improvement of people, processes, and systems to deliver a great client experience and continuously improving our service offering. To motivate and lead a team to success.

Ideal experience:

• 3 – 5 years' experience within the financial services / LISP / Asset Management industry

• Minimum 3 years proven people management experience

• Knowledge of Investment Platform industry with understanding of all applicable regulations: FICA, FAIS, FSB subcategory licensing, TCF, Section 14, Section 37C and other relevant legislation frameworks

• Knowledge and experience in administration processing environments

• Proven ability to affect change and improve effectiveness through analysis, innovation, people buy-in and leadership by example

Ideal qualifications:

• Relevant tertiary qualification or equivalent is essential – Bachelor's Degree or Diploma

Competencies and ideal personality attributes:

• Leadership qualities

• Accountability

• Effective communication (written and verbal)

• Analytical thinking

• Client centricity

• Building and maintaining relationships

• Resilience

• Team success

• Results driven

• Business acumen

Systems knowledge:

• Systems knowledge on MS Office with a CRM system exposure as an advantage

Main duties and responsibilities:

• Active management of daily team functions and responsibilities through driving optimal levels of efficiency, quality and productivity, and in contributing to the creation of optimal client experience

• Positively influencing team morale, commitment and engagement

• Effective performance management through setting and assessing team standards and in addressing non-adherence

• Continuously assess people, processes and systems to identify areas for improvement and initiating change initiatives

• Manage change regarding new products, legislation, processes etc.

• Support reporting and business intelligence for the operations area, analysing data to build business reports

• Build and maintain relationships with internal and external clients and stakeholders

• Collaborate effectively with peers to achieve business results

• Take up and resolve administrative and service issues that hinder good relations and issuing of business.

• Effectively and efficiently manage and resolve escalations

• Pro-actively identify operational risk

• You acknowledge that any information supplied to PPS is provided voluntarily and therefore constitutes unconditional, specific and voluntary consent to the processing of such information by PPS. Your personal information will be processed for facilitating your employment application with PPS including any statutory or regulatory compliance with which PPS must comply (where applicable) and for the legitimate interests of PPS and yourself, both during the recruitment process and thereafter. You may instruct PPS by written notice to cease the processing of your personal information at any time and, subject to the requirements of applicable South African law, request that PPS delete and/or de-identify such personal information.

• Based on the nature of our business, honesty and integrity are inherent requirements for our roles.
• All appointments are made in line with the Company's Employment Equity targets.

Life & Brand Portfolio seeks experienced restaurant Shift Leader candidates to join our teams at Tiger's Milk, La Parada, Harbour House and Old Town Italy in and around Cape Town. We will be conducting interviews on Tuesday, 26 August 2025 at The Grand Africa Cafe & Beach. The address is 1 Haul Road, Granger Bay Blvd in the V&A Waterfront. Interviews will take place between 09:00 – 12:00.

If you would like to apply please bring along the below listed documents. Please note you will not be interviewed without these.

• CV
• Green Barcoded ID
• Proof of Banking Details
• Proof Income Tax Number.

PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.

WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT.

SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL

Job Type: Full-time

Pay: From R28,79 per hour

Work Location: In person

Duties and responsibilities:  

• Assisting in managing all aspects of a store
• Maximising turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimise sales.
• Implement all company policies and procedures.
• Maintaining health and safety practices
• Optimise team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural requirements:   

• Honesty in dealing with cash or finances.
• Inspirational leadership and passion
• Taking ownership
• Building and maintaining relationships
• Innovation and ability to deal with change management.
• Thinking adaptability

Minimum requirements

• Three years of management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.