116 Team Leader jobs in Cape Town

Overview

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Role

Join our team in Cape Town as a Team Leader and lead a high-performing group of Customer Service Advisors in a fast-paced contact centre environment. This on-site role is perfect for a people-centric leader who thrives on motivating teams, driving performance, and delivering exceptional service. You'll be responsible for daily team management, coaching, handling escalations, and ensuring service targets are consistently met or exceeded. If you’re passionate about team success and want to grow your leadership career in a global BPO, this role is for you.

Please note: This is an on-site opportunity based in Cape Town, South Africa.

HGS Coaching Culture and Why Us

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us? HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Benefits

• Competitive Salary
• Shift Allowance where applicable
• Annual leave entitlement: 17 days upon commencement, 20 days after 2 years
• Medical and Retirement Allowance (Company Contribution)
• Life and Disability Cover (Company Contribution)

What We Are Looking For

• Have you led a team in a contact centre or fast-paced service environment?
• Are you confident in coaching, motivating, and developing team members?
• Do you have strong interpersonal skills and the ability to manage performance effectively?
• Can you handle customer escalations while maintaining high service standards?
• Are you confident working with reporting tools like Excel and delivering on SLAs?
• If you're a results-driven leader who thrives on bringing out the best in others and loves creating a supportive, high-achieving work culture—this is your chance to shine.

Requirements

• Demonstrated experience in a team management role within a contact center environment.
• Strong leadership and motivational skills with proven coaching and performance management experience.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills with the ability to build relationships with clients and stakeholders.
• Proficiency in IT skills, for CRM systems and MS Office.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Overview

Join to apply for the Team Leader role at M.S Security Group .

Main Responsibilities

• Implementing and maintaining the ship security plan, United Guards SOP, and policies.
• Safeguard the lives and property of the team, crew, and vessel.
• Ensure that the vessel is properly managed and secure at all times.
• Keep the awareness and vigilance of the vessel surrounding according to a designated shift schedule.
• Manage the immediate response team to any incident on board and in the vessel, such as piracy or terrorism.
• Once the Master invokes RUF, call FCOs according to the escalation of the situation and in accordance with the SOP, RUF, and the relevant company policies (Human Rights and Code of Conduct) and keep the Master involved at all times.
• Liaise with the Master, SSO, and Operations Manager on a daily basis.
• Consult the Master on any security-related matter.
• Conduct constant ship security assessments with the rest of the security team.
• Carry out competency reviews on Security Guards, ensuring that they are aware of what their job role entails and that they are carrying out their duties.
• Maintain uninterrupted radio communication with the team.
• Carry out risk assessments, inductions, and reviews for new Security Guards.
• Conduct and participate in security and safety drills.
• Guide the ship’s crew by teaching ways to enhance the ship’s security.
• Report all security incidents and concerns to the Master and the Operations Manager.
• Report any problems with Security Guards, safety, or any other security-based problems to the company.
• Ensure that the ship's security equipment is properly operated, tested, calibrated, and maintained.

Qualifications

• STCW Basic safety training (MFF, MFA, PST, PSSR).
• SSO / MSO / BMP.
• Military/Police background - Training in operational combat positions.
• Firearms competency.
• United Guards SOP Training.

Key Requirements

• Extensive experience and competency in the armed security sector.
• Extensive experience in the maritime working environment.
• Extensive experience working in high-risk areas.
• Extensive Knowledge of the ISPS code and the international code of Conduct.
• Extensive Knowledge of Maritime Security laws.
• Ability to lead, oversee, teach, and coach.
• Ability to work well in multicultural settings.
• Profound ability to adapt to a changing environment.
• Good written and verbal communication in the English language.
• Ability to work away from home for long periods of time.
• Able to work in rotating shifts.
• Physically and mentally fit.
• A valid passport and seaman discharge book.
• Clean police record.
• Yellow fever vaccination.

Key Skills

• Sound judgment.
• Sense of responsibility.
• Ability to work well under pressure.
• Ability to handle and resolve conflicts.
• Ability to work in a team and independently.
• Effective listening skills.
• Analytical.
• Customer Oriented.
• Ability to get along well with a variety of personalities and individuals.
• Charisma.

Auxiliary

• 2IC – DTL

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Maritime Transportation

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Join to apply for the Team Leader role at NCR Atleos

Join to apply for the Team Leader role at NCR Atleos

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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

A Team Leader is responsible for overseeing a team’s performance, ensuring that goals are met, and fostering a positive and productive work environment. They act as a bridge between team members and upper management, ensuring smooth communication and workflow.

Key Roles and Responsibilities

• Leadership & Supervision
• Provide direction, guidance, and support to team members.
• Delegate tasks effectively and monitor progress.
• Motivate and inspire the team to achieve high performance.
• Communication
• Serve as the main point of contact between the team and management.
• Facilitate regular team meetings and one-on-one check-ins.
• Ensure clear and open communication within the team.
• Performance Management
• Set clear goals and KPIs for the team.
• Monitor individual and team performance.
• Provide constructive feedback and conduct performance reviews.
• Problem Solving & Decision Making
• Address conflicts or issues within the team promptly.
• Make informed decisions to keep projects on track.
• Encourage innovative thinking and solutions.
• Training & Development
• Identify skill gaps and training needs.
• Support onboarding of new team members.
• Promote continuous learning and professional growth.
• Project Management
• Plan and manage team projects and timelines.
• Ensure resources are allocated efficiently.
• Track progress and adjust plans as needed.
• Reporting & Documentation
• Prepare reports on team performance and project status.
• Maintain accurate records of meetings, decisions, and outcomes.
  
  

Key Skills And Qualifications

• Strong leadership and interpersonal skills
• Excellent communication and organizational abilities
• Problem-solving and conflict resolution skills
• Time management and multitasking
• Proficiency in relevant tools (e.g., project management software)
• Experience in the relevant industry or field
• Degree in Management
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Banking

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Duties and responsibilities:  

• Assisting in managing all aspects of a store
• Maximising turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimise sales.
• Implement all company policies and procedures.
• Maintaining health and safety practices
• Optimise team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural requirements:   

• Honesty in dealing with cash or finances.
• Inspirational leadership and passion
• Taking ownership
• Building and maintaining relationships
• Innovation and ability to deal with change management.
• Thinking adaptability

Minimum requirements

• Three years of management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Billing Team Leader

Reference: CPT -CDJ-1
Our client based in Cape Town, CBD, is seeking a Billing Team Leader to join their team.

Duties & Responsibilities

1. Ensure on time and error free invoicing.
2. Monitor projects to prevent open projects exceeding 60 days.
3. Chair Weekly Work in Progress meetings.
4. Allocate resources based on project priorities to streamline workflows.

JOB REQUIREMENTS Customer Billing:

1. Ensure invoicing quality.
2. Ensure on time and error free invoicing.
3. Monitor projects to prevent open projects exceeding 60 days.
4. Chair Weekly Work in Progress meetings.
5. Allocate resources based on project priorities to streamline workflows.

Reporting:

1. Manage Customer credit note reports, authorizing credit notes accordingly.
2. Provide Actual MTD revenue to FS for monthly reporting.
3. Generate monthly invoicing stats report for Management.

Business Unit/ Division Management:

1. Ensure Compliance with relevant legislation.
2. Proactively identify and manage risks within the division/unit.

People Management:

1. Manage staff appointments.
2. Manage Performance & Development of staff.
3. General staff management.

Customer Service/ Relationship Management:

1. Establish & Manage relationships with Key Stakeholders.
2. Manage Client Services.

Excellent Service Delivery:

Deliver Client Services and maintain a client centred approach.

QUALIFICATION / EXPERIENCE

1. Grade 12, NATED 3 / NCV Level 3.
2. A Bookkeeping Diploma would be preferred.
3. Accounting / Credit Management Qualification would be advantageous.
4. Experience in a similar Position for 2 – 4 years.
5. Experience within the Shipping & Maritime Industry for 2 – 4 years.

KEY ATTRIBUTES

1. Ability to build high performance teams.
2. Effective verbal and written communication skills.
3. Data Analysis & mathematical proficiency skills.
4. Excellent administrative skills.
5. A strong sense of Integrity, commitment, and dedication.

Please note that only shortlisted candidates will be contacted.

Package & Remuneration

Monthly

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Reference: JHB -MM1-1

Our client, a leading law firm based in Cape Town CBD, has a vacancy for a BI Team Leader to lead the BI team in all activities related to the delivery and support of data and analytics solutions that are aligned with the business strategy. The team leader will ensure the implementation of new BI and analytics solutions and be responsible for the support of existing systems, ensuring that the required governance protocols are adhered to.

This role may develop, change, and encompass other tasks and projects in accordance with the dictates of the practice and what the department/team may be required to deliver to the business from time to time or on an ongoing basis.

Duties & Responsibilities

In order to be considered, the following is required:

• Relevant Degree or similar qualification
• 8 - 10 years’ experience in a similar role (at least three years’ should include managing people)
• At least three years’ experience working at a professional services firm
• Proven experience in delivery across the entire BI lifecycle including data warehouse, data modelling, data flows, reporting, and analytics based using the Agile approach
• 5 years’ Microsoft SQL Server development experience
• 3 years’ practical experience using data transformation tools, preferably Microsoft SSIS / Synapse preferred.
• 5 years’ practical experience using BI reporting tools (SAP Business Objects / SAS Visual Analytics / Microsoft Power BI preferred)
• Big data/cloud experience advantageous
• Knowledge of data governance practices and data protection
• Knowledge of accounting and budgeting principles
• Experience in requirements capture, analysis techniques, and process improvement approaches
• Strong facilitation and coaching skills

Responsibilities:

• Implement the data and analytics strategy collaborating with business stakeholders and IT
• Managing the delivery of BI solutions across the entire BI lifecycle
• Collaborate with subject matter experts and IT to design and develop the data and analytics capability of the firm
• Lead the definition and governance of key business metrics and engineer data-driven processes that drive business value
• Develop a plan to provide an aligned view of data across the firm based on accepted data governance principles
• Ensure architectural alignment of BI systems across IT and other business processes
• Architecting the data warehouse, integration, and analytical systems along with the senior BI team members
• Ensure that project/department milestones are met and adhere to approved budgets and timelines
• Comply with all data policies, standards, and processes and ensure required documentation is in place
• Ensure all security and data privacy protocols are adhered to
• Lead BI team in the delivery of top quality and appropriate BI and analytics solutions along with reports and analytics that provide meaningful analysis; addressing key business questions and opportunities
• Communicate the BI capabilities to the firm and drive wider adoption across departments and offices
• Present analysis and recommendations using data-driven storytelling to drive improvement
• Providing coaching and development opportunities for the BI team
• Manage the administrative aspects of the BI team
• Supporting all ad hoc business information requirements
• Ensuring proper change controls, record keeping, feedback, reporting, testing, and other acceptable application development methodologies are implemented and adhered to within the team
• Implementing effective client support mechanisms
• Keeping abreast of changes within the business and analysis environment and recommending ways to harness these opportunities
• Provide day-to-day business support in line with the requirements of the department
• Assist with ad hoc tasks as and when required

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Team Leader, Operations page is loaded# Team Leader, Operationslocations: ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000time type: Full timeposted on: Posted Todaytime left to apply: End Date: September 8, 2025 (6 days left to apply)job requisition id: R Job Title:Team Leader, OperationsJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.# Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations* Communicate expectations to employees and provide timely updates* Provide subject matter expertise in handling escalated customer calls as needed* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities* Stay current on internal work processes, policies and procedures. Attend required manager development training* Promote the Concentrix values through both behavior and attitude, including being an advocate for team members# Candidate Profile* Highly motivated individual with skills to develop and coach team members to achieve performance expectations* Work well under pressure and follow through on items to completion* Strong communication skills, both written and verbal* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable* Ability to mentor, coach and provide direction to a team of employees* Willingness to work a flexible schedule# Career Level DescriptionReceives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.# Location:ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000Language Requirements:Time Type:Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**# Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**# We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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Creating purposeful careers as we build the future of contact centre solutions

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role.

Responsibilities

• Team leadership and management
• Guide agents by demonstrating exceptional customer satisfaction
• Guide, coach and determine training needs for staff
• Communicate job expectations to Agents
• Harness agent’s potential to perform optimally
• Tailor recommendations to improve Consultants on reaching their targets
• Monitor attendance, punctuality and leave of personnel
• Keep up to date with industry trends
• Manage requests/escalations between different business units to solidify resolution outcomes
• Report regularly on statistics, data, ratios, attrition, and terminations
• Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
• Frequent monitoring of metrics, data and reporting on operational status
• Manage quality assurance
• Oversee the overtime process and monitor different shifts that are in place

Requirements

• Completed Matric
• A minimum of 3 years outbound management experience
• Strong ability to manage a sales team
• Strong ability to empathise with customers
• Strong problem-solving skills
• Ability to resolve escalated customer issues
• Ability to multi-task

Skills

Team Management, Coaching, Meeting Deadlines

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Production Team Leader

Our client, a leading developer and manufacturer of consumer products is seeking a Production Team Leader to join their team.

Location: Cape Town

Job type: Permanent – on Site

Duties and Responsibilities

• Supervise, coordinate, and motivate production team members to achieve output, quality, and efficiency targets.
• Plan and allocate resources (people, machinery, and materials) to meet production schedules.
• Monitor production processes to ensure compliance with safety, hygiene, and quality standards.
• Conduct regular meetings and provide clear communication of goals, tasks, and performance expectations.
• Troubleshoot production issues promptly, escalating when required.
• Complete shift reports, maintain accurate production records, and track KPIs (efficiency, downtime, wastage, yields).
• Drive continuous improvement initiatives to optimize line performance and reduce costs.
• Ensure adherence to company policies, health & safety regulations, and food safety/quality management systems.
• Collaborate with maintenance, quality, and supply chain teams to support smooth operations.
• Minimum Requirements
• Matric (with Bachelor pass that includes maths) 
• Degree/diploma in Industrial Engineering
• 3-5+ Yrs FMCG or Pharmaceutical Operational Manufacturing Experience
• Leading or managing a team in a manufacturing environment preferred
• Ability and willingness to vary working hours to meet operational and production goals.
• A driver’s license and own car are an added benefit due to location.

Skills/Competencies Required

• Numerate and be to work with and understand numbers in practical application.
• Strong verbal and written communication skills in English.
• Mid-level skills in Excel.
• Strong interpersonal skills with a demonstrated ability to work well in and to lead teams.
• Able to handle pressure
• Process orientated
• Systematic, disciplined and orderly.