209 Support Analyst jobs in South Africa

• Deliver first- and second-line support for in-house developed applications and core infrastructure
• Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
• Perform day-to-day server support and maintenance
• Log and resolve service requests through a structured ticketing system
• Provide clear, helpful technical support via Teams or telephone
• Explain complex technical issues in a user-friendly manner
• Meet agreed Service Level Agreements (SLAs) requirements for incident resolution
• Work closely with internal technical teams to escalate and resolve complex issues
• Maintain documentation and contribute to internal knowledge sharing

• 2+ years experience in an IT support or technical operations role
• Proficiency in Microsoft Azure services and Windows Server environments
• Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
• Troubleshooting skills for connectivity and infrastructure issues
• Basic PowerShell scripting experience for automation and diagnostics
• Familiarity with ticketing systems (e.g., Jira)
• Excellent communication and customer service skills
• Ability to juggle multiple support requests while staying organized
• Experience working in a small, agile IT team environment
• Exposure to monitoring or remote support tools

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Please note, this role is required to work to UK Hours, from 09:30 until 18:00 (BST/GMT).

We are looking to recruit those with relevant work experience or recent graduates who wish to take their first steps in an IT career. The opportunity is in the MRI customer Services team primarily based in the City of London that provides help desk services around our Fixed Asset Accounting software. In depth training on our software will be provided.

The Role

We are recruiting for the position of Support Analyst who will participate in the day-to-day duties of the helpdesk as an analyst, responding to queries from customers who are live users of the software. Assistance will largely be in the form of 1st line support, e.g. ‘How do I?’ questions. There will also be a requirement to handle some 2nd line support, e.g. troubleshooting connectivity issues or identifying issues that need to be reported to 3rd line support.

A proportion of this job requires talking to customers on the telephone working in a busy (sometimes high pressure) environment. You should have an excellent telephone manner and must be able to deal with customer in a friendly yet professional manner.

MRI can provide a wealth of opportunities and over time, career progression may take you down the product development route or the implantation consultancy route, to name a few.

Responsibilities

• To provide assistance and support by handling 1st line calls. It will be necessary to gather all pertinent information and record this in an accurate fashion.
• Identify calls that need to be routed to 2nd/3rd line support or customer training requirements and assign them as necessary.
• Identify calls that need to be escalated to the Support Manager and ensure that this escalation takes place in a timely manner.
• Ensure that all work is carried out and recorded in accordance with the Support standards and procedures. This will include ensuring that calls are logged and tracked accurately in Salesforce, the support ticketing system. This will require attention to detail and a methodical approach.
• Participate in department reviews, looking to for process improvement, spotting trends and help to identify communication needs both internally and externally.
• Keep up to date with the application functionality and deployment methods.
• We’re looking for recent graduates with a good degree result or those with relevant work experience or experience with the RAM Fixed Asset Accounting software will be considered.
• Good problem solving and excellent interpersonal skills providing the ability to interact with developers, consultants, IT managers and network administrators are key attributes, as is a passion for customer service. High levels of literacy and numeracy skills are essential.
  
  

• Good computer skills (specifically Windows OS), high level of competency of Microsoft products (specifically Excel), and SQL Server (including scripting) skills are beneficial for this role.
• And Interest in Windows Server, Citrix, Database Management and Report Writing (SSRS) will be an advantage.
• Mathematical background.
  
  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
  
  

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

Reference: JHB004740-Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA).

Requirements:

• Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role
• BS degree in Information Technology, Computer Science or relevant field
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan advantageous)
• Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

• Install and configure computer hardware operating systems and applications
• Network and Security administration in conjunction with the designated Service Providers
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged and prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers
• Asset Management on all IT related devices

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Please note, this role will work to UK Hours , from 9:00am-5:30pm (GMT/BST), and will observe recognised UK public holidays.

MRI Software is seeking a motivated Graduate Software Support Analyst to join our dynamic team and grow within a fast-paced environment. As a Graduate Software Support Analyst, you will provide technical support and troubleshooting for our software products, working closely with clients and internal teams. Applicants must have existing knowledge of SQL and PL/SQL, preferably with practical experience applying these skills within the Education sector. This is an exciting opportunity to develop your skills while gaining hands-on experience in software support.

We are looking for an individual that has a desire to get experience within a corporate software company and a gain a better understanding of SQL concepts and querying. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.

MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Pre-requisites

• Creative and curious troubleshooter
• Good organisation and time management skills
• Strong communication skills with the ability to confidently articulate technical concepts
  
  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
  
  

Are you a talented individual with a passion for Quantitative Analysis? My client in Financial Services is seeking a dynamic analyst to join their innovative team. As a key player, you'll have the opportunity to provide technical support across the business and collaborate on exciting projects while enjoying a supportive work culture. If you're ready to make an impact and grow professionally, apply now and become part of this exciting journey!

Requirements:

• Hons/Masters degree in a Quantitative Finance field
• 3-5 years experience in quantitative analytics in financial services
• Strong coding skills in SQL, R; VBA and Python are advantageous
• Excellent Excel skills

Key Responsibilities:

• Develop new products and optimize existing ones
• Write production algorithms and automations
• Build and maintain financial models and reports
• Provide technical support
• Conduct data analysis and present findings to stakeholders
• Collaborate with the development team on new projects

Annually