27 Administration jobs in Johannesburg

• Time and attendance daily capturing and leave capturing
• Staff expense claims
• Overtime calculations and verification
• Absenteeism and leave report verifications
• Monthly allowance, KPIs and Ex-Gratia payments
• Fuel reporting and deductions
• Dummy run verifications
• Adjustments, promotions and salary changes
• Pay query completing and reporting
• Manage and oversee Roster personnel, HR personnel, Branch interns and receptionist
• Create, update and maintain employee personnel files
• Compiling and completing new employment and terminations
• Promotions/Demotions/Transfer
• Fuel cards: updates, ordering and cancellations
• CTC, U19/ Salary schedule calculations
• Service certificates
• Provident fund/Retirement Fund Claims, Section 14 transfers
• Death/Disability Claims, WCA/ COIDA Claims
• Confirmation of employment letters
• Handling grievances and staff concerns
• Petty cash control and reconciliation
• Facilitate and co-ordinate staff functions
• Weekly and monthly reports
• Meeting minutes

• Grade 12 or equivalent qualification.
• Attention to detail
• Computer literate
• Able to work under pressure
• Experience in office administration
• Sound communication skills verbal and in writing
• Fully bilingual

Position overview :

The Service Administration Manager oversees the administrative and operational functions of the service department to ensure the smooth execution of client services and internal workflows. This role manages a team of administrative staff, a Service Supervisor, and coordinates service delivery and logistics while ensuring compliance with internal and external processes.

Requirements :

• Matric / Grade 12
• Sound knowledge of customer service software, processes, and metrics
• Tertiary qualification in a relevant field would be an advantage
• 35 years of experience in service administration, operation management, or similar roles
• Minimum 3 years in supervisory or team leader roles
• Syspro knowledge would be advantageous
• Occupational Health and Safety awareness and knowledge
• Good working knowledge of Microsoft Office

Skills :

• Excellent communication skills
• Computer and system proficiency
• Customer service skills
• Problem-solving skills
• Leadership skills
• Safety and compliance awareness
• Interpersonal skills
• Organizational skills
• Attention to detail

Responsibilities :

• Oversee the service department to ensure smooth workflow. Monitor speed, efficiency, and processes.
• Support budgeting and resource planning where required.
• Ensure safety regulations are followed.
• Resolve disputes and communicate effectively with internal departments and clients.
• Manage quality concerns with the Service Manager
• Ensure all jobs are completed
• Check stock levels and ensure sufficient stock for all vans
• Conduct quarterly stock counts
• Communicate and monitor targets and objectives with the supervisor, admin teams, and technicians
• Manage fleet operations
• Lead and manage the team
• Provide training and performance management

• Ensure high levels of customer satisfaction through prompt and professional service
• Handle customer inquiries, complaints, and special requests effectively
• Maintain service quality standards and ensure a positive experience
• Monitor and measure service quality

• Prepare and analyze monthly and quarterly reports
• Implement improvement plans
• Consolidate monthly and quarterly operational reports

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

Salesforce Support & Administrator

Job Summary

We are seeking an experienced Salesforce Support & Administrator with a solid understanding of system configuration and the ability to troubleshoot Apex code. This role is ideal for someone who enjoys supporting business users, solving technical issues, and acting as the bridge between administration and development. You will manage user requests, debug and resolve issues, and escalate to developers when needed, ensuring the Salesforce environment remains stable and optimized.

Key Responsibilities

Technical Support & Debugging

- Provide tiered Salesforce support for business users across teams.

- Investigate and analyze Apex-related errors using the Debug Log, Developer Console, and system logs.

- Apply quick and safe configuration or code-level resolutions where possible.

- Escalate complex bugs to developers with complete technical documentation and context.

System Administration

- Manage user accounts, permission sets, profiles, and role hierarchies.

- Configure custom objects, fields, page layouts, record types, validation rules, and automations (Flows, Process Builder).

- Monitor system performance, integrations, and scheduled jobs.

Data Integrity & Maintenance

- Perform data imports, exports, mass updates, and data deduplication.

- Ensure data accuracy and enforce data governance policies.

- Regularly audit field usage, login patterns, and security settings.

Process Improvement & Documentation

- Collaborate with stakeholders to gather enhancement requests and suggest system improvements.

- Create clear technical documentation, including process flows and knowledge articles.

- Assist in user onboarding, training, and ongoing enablement.

Required Qualifications

- 3+ years of hands-on experience as a Salesforce Administrator or Support Analyst.

- Strong grasp of Salesforce platform capabilities and declarative tools.

- Working knowledge of Apex — ability to read and understand triggers, classes, and debug logs.

- Experience troubleshooting errors and system failures involving automation or custom code.

- Salesforce Administrator Certification (ADM-201) is required.

Preferred Qualifications

- Salesforce Platform App Builder or Platform Developer I certification.

- Familiarity with REST API, Postman, and integration debugging.

- Experience with third-party tools like Data Loader, Workbench, Gearset, or Change Sets.

Soft Skills

- Excellent analytical and problem-solving skills.

- Clear written and verbal communication.

- Proactive mindset and ability to work independently.

- Strong collaboration and documentation habits.

Manager – Operations & Administration | Liberty

Role Purpose:

We're looking for a dynamic Manager: Ops and Admin to lead our Investment Maintenance team — a key function that ensures seamless investment solution availability across platforms, systems, and adviser channels. This role blends operational oversight, client experience leadership, and continuous improvement — ensuring Liberty remains at the forefront of service excellence in a fast-paced, highly regulated environment.

Service Excellence & Stakeholder Support

• Drive a consistent, high-quality experience for clients, advisers, and internal partners
• Serve as the escalation point for complex queries
• Monitor team outputs and continuously raise service standards

Operational & Risk Management

• Oversee all middle office functions and ensure SLA adherence
• Identify and mitigate operational risks
• Lead UAT efforts while balancing BAU activities

Reporting & Insight

• Deliver timely MI reports and analytics
• Identify performance trends and recommend improvements

Team & People Leadership

• Inspire, guide, and develop a high-performing team
• Foster a culture of accountability, collaboration, and growth

Proposition Mastery

• Act as a subject matter expert across investment platforms and operational systems
• Support cross-functional initiatives and change programs

What We’re Looking For:

Relevant tertiary qualification in business, investments, or finance (CFP advantageous)

5–8 years’ experience in investment operations or financial services (including 2–3 years at junior management level)

Strong grasp of international investment products, AML/KYC/FAIS frameworks, and platform operations

Background in customer experience and service design highly desirable

As a Service Coordinator, you will be responsible for overseeing and managing the delivery of services to clients or customers. Your primary objective will be to ensure efficient coordination between various teams, including service providers, technicians, and clients, to guarantee timely and high-quality service delivery. You will serve as clients' main point of contact, addressing their inquiries, scheduling service appointments, and ensuring their satisfaction throughout the service process. You are responsible for providing resources to complete the services as part of your role. This includes booking in or out stock, picking stock, and providing stock to courier services.

Key Responsibilities:

• Deal directly with customers either by telephone, electronically, or face-to-face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications, and requests.
• Organise workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments, and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
• Log all customer service calls.
• Assign calls to technicians.
• Close current machines when machines are upgraded or replaced.
• Amend the whiteboard with data on all installations.
• Book out stock – Opening & closing sales orders. Sales orders must be closed in a maximum of 3 days. All sales orders must have current updated notes if not closed.
• Provide feedback to all clients on the expected stock.
• Prepare quotations for clients.
• Handle all new deals done by the sales team.
• Load clients' details and maintain records.
• Follow up on all closed support calls to ensure the client is pleased with the service received.
• Scan all service and customer-related documentation.
• Assist clients in far areas (E.g., Cape Town) – Logging of calls on behalf of clients at dealers in the far areas.
• File service or client-related documentation appropriately.
• Coordinate teams such as Solar, Voice (IT), and Copiers, but you are not limited to only these services as the company aspires to consistent growth.
• Request quotations from suppliers to assist in providing pricing to the Sales Representatives.

Education and Experience Required:

• High school Diploma (Grade 12).
• Qualifications and competencies in Word, Excel, and PowerPoint.
• Qualifications in Pastel or Sage (Proof of experience in some accounting program).
• A bachelor's Degree or short course completion would be preferred.
• Bilingual (Afrikaans and English).

• Knowledge of customer service principles and practices and some understanding of stores.
• Knowledge of relevant computer applications (Word, Excel, PowerPoint).
• Ability to type efficiently and effectively.
• Knowledge of administrative procedures.
• Numeric, oral, and written language applications.
• Call Centre or Customer service work experience or some form of store administration.
• Company system and procedures training takes place on the job and lasts for three months, depending on the candidate’s learning ability. At the most, we will allow for a 6-month period for training (This is known as the probation period, and the employer may terminate employment during this period for any reason stipulated in the Basic Employment Act).

R20 000pm

Are you a seasoned financial professional with a knack for organization and a passion for efficiency? Look no further! Our company is in search of a Finance Admin Manager to join our team and revolutionize our financial operations.

Key Responsibilities:

1. Financial Oversight: Manage day-to-day financial operations, including budgeting, forecasting, and financial reporting.
2. Process Optimization: Streamline financial processes and procedures to maximize efficiency and accuracy.
3. Team Leadership: Lead and motivate a team of finance administrators, fostering a culture of collaboration and excellence.
4. Compliance Assurance: Ensure compliance with all relevant financial regulations and company policies.
5. Strategic Planning: Collaborate with senior management to develop and execute financial strategies aligned with organizational goals.

1. Bachelor’s degree in Finance, Accounting, or related field. MBA or CPA preferred.
2. Proven experience in financial management, with a minimum of 8 years in a leadership role.
3. Strong analytical skills and attention to detail.
4. Excellent communication and interpersonal abilities.
5. Proficiency in financial software and MS Office suite.

1. Opportunity for Growth: Take your career to new heights in a supportive and dynamic environment.
2. Impact: Make a tangible difference by optimizing financial processes and driving strategic initiatives.
3. Collaborative Culture: Work alongside talented professionals who value teamwork and innovation.
4. Competitive Compensation: Enjoy a competitive salary and benefits package commensurate with experience.

• Matric / Grade 12
• Sound knowledge of customer service software and processes and metrics
• Tertiary qualification in the relevant field would be an advantage
• 35 years of experience in service administration, operation management, or similar role.
• Minimum 3 years in a supervisory or team leader roles.
• Syspro Knowledge would be advantageous
• Occupational Health and Safety awareness and knowledge
• Good working knowledge of Microsoft office

• Excellent communication skills
• Computer and System Proficiency
• Customer service
• Problem solving skills
• Leadership skills
• Safety and Compliance Awareness
• Interpersonal skills
• Organizational skills
• Attention to Detail

• Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.
• Support budgeting and resource planning where required.
• Ensure that safety regulations are followed.
• Seeks to resolve any disputes and communication with internal departments and clients.
• Managing quality concerns with the Service Manager
• Ensures that all jobs are completed
• Checks on stock levels and ensures that sufficient stock is available for all vans.
• Conducts quarterly stock counts
• Communicates and monitors targets and objectives with the supervisor, admin teams and technicians.
• Fleet management
• Team Leadership and management
• Provides training and performance management of the team.

• Ensures high levels of customer satisfaction through prompt and professional service.
• Handles customer inquiries, complaints, and special requests effectively.
• Maintains service quality standards and ensure positive experience.
• Monitors and measures the quality of service

• Prepares and analyses monthly and quarterly reports
• Implements improvement plans
• Consolidates monthly / quarterly operations reports

The successful candidate will be responsible for:

• All functions relating to the recording and control of financial assets;
• Efficient control over non-financial assets;
• The management of assets;
• Management of Information Technology;
• Management of administration;
• The incumbent also functions as company secretary.

REPORTING STRUCTURE

• The incumbent reports to the Chief Executive.
• The role is a Board appointment.

KEY PERFORMANCE AREAS

• Financial Accounting
• Budget
• Management Accounting
• Administration
• Information Technology
• Staff Management

Desired Skills:

• Integrity
• Pastel Accounting
• Budget Management
• Administration
• SARS
• Licenses
• Excel Spreadsheets
• Costing

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree

About The Employer:

This is an NPO and Christian faith-based organisation.

The objective purpose of this role is to direct, administer and coordinate the internal operational activities of the organization in accordance with policies, goals, and objectives established by the chief executive.

• BCom or Bachelor’s degree in relevant field.
• MBA is advantageous.
• Minimum of 10 years’ experience in a similar position.
• Employee benefits experience.

1. Strategic

• Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise.
• Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives. Recommends their adoption to the Chief Executive Officer.
• Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise.
• Develops and establishes operating policies consistent with the CEO’s broad policies and objectives and ensures their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically and reports these results to the CEO.
• Ensures that all activities and operations are performed in compliance with local, state, and SARS regulations and laws governing business operations.
• Develops and maintains a sound plan of organization. Establishes policies to ensure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility.
• Directs the development and establishment of adequate and equitable personnel policies throughout the organization, including compensation policies and employee benefit plans. Ensures that the interests and welfare of employees as individuals are preserved and protected.

2. General Management

• Managing overall administration team for the full function of employee benefits (contributions, claims, exits).
• Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreements.
• Organising and managing administrators' activities when attending to members so that responses are delivered in a professional manner according to the requirements.
• Ensuring that monthly productivity targets are met.
• Monitoring performance and productivity standards and identifying areas of improvement/Providing agents with feedback on productivity targets.
• Assisting in coaching, training and development of staff.
• Driving excellent service provision to contribute to the retention of clients which will result in attracting new business through proactive relationship management.
• Ensuring that responsible managers/team leaders are analysing and investigating claims before our organisation can make a payment to the customer.
• Ensuring that company procedures are followed in the processing of claims and that benefits are paid to those who are eligible.
• Ensuring that payment of claims are on the basis of contractual agreements between our organisation employee benefit and the client.
• Checking and ensuring that thorough investigations have been conducted for finalisation.
• Building and managing relationships with internal departments and clients.
• Ensuring that set targets are met on a daily and monthly basis.

3. Record Keeping and Filing

• Ensure all documentation relating to umbrella funds are saved in the member profile on the system.
• Ensure appropriate notes are recorded in the member profile on the system.
• Full fund administration system filing.

4. Reporting

• Prepare, analyse, and present ad hoc reports as and when requested.
• Prepare, analyse, and present an accurate report for trustees meetings.
• Have the ability to report at trustee meetings.

5. Query Resolution

• Attend to queries or inquiries by members within the required timelines.
• Provide assistance to employers or service providers where necessary.
• Be able to work independently with minimal supervision.
• Abide by audit findings as directed by the Head of Administration.
• Build and maintain supportive relationships both internally and externally.

6. Relationship Management

• Build and maintain positive relationships with all clients and service providers.
• Build and maintain supportive relationships with teams internally.
• Ensure that all communication sent internally and externally is dealt with professionally.

7. Time Management

• Devote the whole of your time, attention, and abilities during working hours to the discharge of your duties.
• Meet production standards in terms of quantity and quality.
• Manage work outflow timeously.

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.