105 Technical Support Specialist jobs in Johannesburg
Sales Representative and Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Position Overview : The successful candidate will drive sales and handle technical enquiries, providing exceptional support to our clients in the printing industry.
Key Responsibilities :
- Promote and sell a range of self-adhesive papers and films to clients in the narrow web printing industry.
- Build and maintain strong client relationships, ensuring customer satisfaction.
- Address and resolve technical issues and enquiries from printers.
- Collaborate with the sales team to develop and implement effective sales strategies.
- Stay updated with industry trends and product knowledge.
Requirements :
- Proven sales experience in the printing or related industry.
- Strong technical aptitude and ability to troubleshoot and resolve technical issues.
- Excellent communication and interpersonal skills.
- Self-motivated and able to work independently.
- Must have a valid drivers license and own transport.
- Must be prepared to travel occasionally to Nelspruit and surrounding areas as well as to SADC countries (so must be in possession of a valid passport).
What We Offer :
- Competitive salary and commission structure.
- Opportunities for professional growth and development.
- A supportive, family-oriented work environment.
Help Desk Support Randburg
Posted 28 days ago
Job Viewed
Job Description
Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Senior Technical Clinical Support Specialist
Posted 18 days ago
Job Viewed
Job Description
What You Will Do:
• Provide on-site and remote clinical support during endoscopic procedures, ensuring optimal product performance and customer confidence in a variety of healthcare settings.
• Serve as the go-to expert for our endoscopy portfolio, including product features, troubleshooting, and best practices.
• Partner closely with sales representatives to develop and execute strategic sales plans, leveraging clinical insights to drive product adoption and meet revenue goals.
• Deliver comprehensive product training sessions to physicians, nurses, and support staff, empowering them to maximize the benefits of our technology.
• Assist in pre- and post-sales activities, including equipment demonstrations, product installations, and ongoing support to ensure seamless integration into clinical workflows.
• Gather customer feedback and monitor competitive activity to support sales strategies and product development initiatives.
• Act as a bridge between sales, marketing, and product development teams, providing valuable insights to enhance product positioning and customer experience.
What You Need:
• Minimum 2 years of clinical, technical, or sales experience in endoscopy field.
• Strong understanding of endoscopic procedures, equipment, and troubleshooting.
• Demonstrated ability to collaborate with sales teams to support and influence the sales process.
• Excellent interpersonal and presentation skills, with the ability to convey complex technical information in a clear, engaging manner.
• Willingness to travel extensively to support customers and sales teams as needed.
#J-18808-LjbffrSpecialist, Technical Support
Posted 18 days ago
Job Viewed
Job Description
Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, Simmonds Street
To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
#J-18808-LjbffrHelp Desk Operations and Technical Support (Stellenbosch)
Posted 10 days ago
Job Viewed
Job Description
Job Title: Help Desk Operations and Technical Support (Stellenbosch)
Summary:
Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.
Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).
Customer Service
Posted 18 days ago
Job Viewed
Job Description
- At least 2 years of experience in a Customer Service Agent role
- Ability and willingness to work shift work
We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.
Key Responsibilities:- Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
- First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
- Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
- Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
- Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
- Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
- Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
- Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
- Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.
- Experience within Customer Service.
- Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
- Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
- Fluent English – both written and spoken.
- Proven planning and organisational skills.
- Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
- Strong passion for customer service and creating lasting relationships with players
- Ability to stay informed about industry trends and competitors
- Energetic, dynamic, and enthusiastic about providing excellent service
- Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous
- The ideal candidate will be a self-motivated energetic individual
- Requires a target driven individual
- Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
- Innovation and ability to think “outside the box”
- Strong work ethic
- Ability to thrive in a fast-paced environment and value attention to detail
- Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
- Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
- FUN and high energy!
- Managerially Accountable to: Customer Service Manager and CS Team Leads
Customer Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Concentrix Limited Company
Join to apply for the Customer Service Representative role at Concentrix Limited Company
Job Description
salary of R9,524.
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
Job Title
Customer Service Representative
Job Description
Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
This role at Concentrix is a great match if you:
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member/Medical Insurance for main member and two dependents
- Subsidized transport
- Provident/Pension Fund
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply NowSeniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix Limited Company by 2x
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About the latest Technical support specialist Jobs in Johannesburg !
Customer Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Webhelp Enterprise
Join to apply for the Customer Service Representative role at Webhelp Enterprise
Job Description
salary of R9,524.
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
Job Title
Customer Service Representative
Job Description
Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.
This role at Concentrix is a great match if you:
- Have a minimum of 6 months international Contact Centre experience (essential)
- Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
- Matric
- Ability to work shifts aligned to US business hours (Night shift)
- Proficient in English verbal communication
- Are self-motivated and highly responsible
In this role, we offer benefits that help you support your unique lifestyle:
- A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
- Fantastic Employee Assistance Programme (EAP)
- Additional bonus earning potential up to R4,500
- Medical aid for main member/Medical Insurance for main member and two dependents
- Subsidized transport
- Provident/Pension Fund
- Taking ownership of high profile, escalated cases from beginning to resolution
- Manage work order within business SLA's
- Consistently applying agreed behavioural and compliance standards
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
- Providing excellent customer experiences at all times
- Verifying and updating customer information
- Proactively offer solutions to any issues or concerns that customers might face
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply NowSeniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Webhelp Enterprise by 2x
Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .
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#J-18808-LjbffrCustomer Service Administrator
Posted today
Job Viewed
Job Description
ROLE PURPOSE
To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
ROLE PURPOSE
To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
- Captures and maintains accurate client information on the Metrofile system.
- Extracts service data from the system for the sales teams for sales and services purposes.
- Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
- Accurately files client contracts and related information on an ongoing basis.
- Conduct telesales activities for Category D & T clients.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
- Bachelor’s Degree preferred
- At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
- Must have experience with capturing orders onto a database system
- Excellent command of the English language
- Strong Excel skills
- Must have excellent communication and interpersonal skills
- Must be customer focused
- Must pay attention to detail
- Must be a team player
- Must be able to work independently and adhere to deadlines and strict turnaround times
- Must have business acumen and be able to communicate at all levels
- Must be professional at all times
- Must be highly computer literate
- Demonstrate excellent organisational and problem-solving skills
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Information Services
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Get notified about new Customer Service Administrator jobs in Johannesburg, Gauteng, South Africa .
Kempton Park, Gauteng, South Africa 1 week ago
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Service Planner Global Grade 09 ReadvertisedBoksburg, Gauteng, South Africa 4 weeks ago
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#J-18808-LjbffrCustomer Service Specialist
Posted today
Job Viewed
Job Description
Direct message the job poster from Facilities Management Company
MD - Verve Global Recruitment at Verve Global RecruitmentAbout the Company : A leading facilities management company that provides a wide range of services for corporate, commercial, and retail clients throughout South Africa has an exciting opportunity for a dedicated and meticulous Client Service Specialist to join their team.
About the Role : As a dedicated and meticulous Client Services Specialist, you will be responsible for delivering exceptional client support and administration. This pivotal role is the first point of contact for new clients, ensuring a smooth and positive onboarding experience. The role entails a wide range of administrative and client-facing tasks, acting as a crucial link between clients and various internal departments.
Responsibilities :
- Client Onboarding and Management : Process new client applications, set up accounts, and conduct welcome orientations. You'll manage client profiles, ensuring all data is accurate, secure, and up to date across all systems, and also handle the termination of client contracts.
- Daily Client Support : Serve as the primary contact for client inquiries, requests, and concerns. You'll process orders and transactions, schedule bookings, and prepare materials for client meetings.
- Administrative and Data Management : Manage both physical and digital files, capture all client-related data, and draft essential communications like letters and emails. You'll also be responsible for organizing and filing financial documents.
- Collaboration and Problem-Solving : Work closely with other departments and support client relationship managers. You'll proactively identify potential issues and address client complaints efficiently to ensure a high level of satisfaction.
Qualifications :
- Proven experience in a client-facing or administrative role.
- Proactive problem-solver.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Proficiency in data entry and managing digital and physical files.
- Ability to work independently and as part of a team.
- A proactive attitude and the ability to solve problems effectively.
Required Skills :
- Proven experience in a client-facing or administrative role.
- Proactive problem-solver.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Proficiency in data entry and managing digital and physical files.
- Ability to work independently and as part of a team.
- A proactive attitude and the ability to solve problems effectively.
Work Model: On-site - Monday to Friday
Office Location: Fourways - close to Lanseria Airport.
Work Hours: 07:00 to 16:00 OR 08:00 to 17:00 - depending on employee’s preference.
If you are a highly organized individual who thrives in a fast-paced environment and you’re committed to providing outstanding client service, we encourage you to apply.
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Customer Service and Administrative
- Industries Facilities Services
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