33 Customer Service & Helpdesk jobs in South Africa

Cwenga Direct Marketing is looking for individuals who will provide excellent customer service who will be able to drive sales through engagement with customers and sharing product knowledge, they will have to respond to customers questions, and build their sales and marketing career.
br>Requirements:
• Matric < r>• Basic English < r>• Good Communication and interpersonal skills < r>• Willingness to learn on a job < r>• Customer focused mindset < r>• Good customer service < r>• Active Listening < r>• Problem solving skills when dealing with customer issues < r>• Empathic attitude < r>
No experience needed, training will be provided.

Job Title: Customer Sales Agent
br>Job Type: Full-time

Location: Randburg

Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities:

Respond to customer inquiries, chat in a timely and professional manner

Identify and assess customer needs to achieve satisfaction

Provide accurate, valid, and complete information to customers

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, transactions, comments, and complaints

Follow communication procedures, guidelines, and policies

Assist with product and service inquiries and provide information to customers about product features, prices, and benefits

Collaborate with team members to achieve customer satisfaction goals

Attend and participate in team meetings and training sessions as required

Requirements:

High school diploma or equivalent

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Strong problem-solving and decision-making skills

Ability to work a flexible schedule, including evenings and weekends

Experience in customer sales Service or related field is a plus

If you are passionate about customer and Sales and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of **R7524,56 + Incentives**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you:**
+ Have a minimum of **6 months international contact centre** **experience (essential)**
+ **Passed Grade 12**
+ **Ability to work shifts aligned to UK business hours**
+ Proficient in English verbal communication
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Base Salary of **R7524,56 + Incentives**
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Retention Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of **R8000 + Incentives**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Sales/Customer Service Advisor role at Concentrix is a great match if you:**
+ 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience
+ **Passed Grade 12 or NQF4**
+ **Minimum B2 (English Language level, Email Writing and Computer Lit)**
+ Neutral voice profile
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Base Salary of **R8000 + Incentives**
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
**Key Responsibilities will include:**
+ Quickly understanding customers' requirements to create a tailor-made package that best suits their needs, ultimately persuading new customers to choose as their entertainment provider or upgrading current subscriptions to make sure each customer is getting the most out of their package. This will be accomplished through engaging and meaningful conversations.
+ Keeping up to date with all products and campaigns so that you are able to effectively support our customers and promote new and existing products, as well as our brand
+ Keeping the customer at the heart of all that we do
+ Sharing best practice with colleagues and delivering and receiving feedback so that you are constantly learning and improving
+ Continued self-development through a range of learning and development resources
+ Delivering the best service in the country in every interaction
+ Adhering to all compliance guidelines to ensure you are providing premium entertainment products to the right customers, in the right way
**Personal skills required for the role:**
+ You'll have a passion to sell, while always putting the customer first to deliver a solution that most suits their needs
+ You thrive in a target driven environment and take ownership of your performance to meet expected KPIs
+ Exceptional service is second nature to you, and doing the right thing for our customers will be your natural approach
+ You'll be a resilient, flexible and innovative thinker who can quickly understand a customer's needs and will be able to draw on the resources at your disposal to find the right solution
+ You're confident in a high paced environment and able to adapt to changing requirements
+ You'll be able to build relationships with our customers quickly, showing compassion and empathy when needed in a helpful, upbeat and positive manner whilst letting your personality shine through
+ Passionate about providing our customers with the best service in the country, you will see challenges through to resolution
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

About our client: Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.What you need: Partner closely with clients and internal teams to craft robust system solutions.Be the first point of contact for system support and process assistance.Lead discussions on project priorities and manage scope adjustments with ease.Support developers in understanding client needs and translating them into actionable tasks.Guide projects through each stage of the development lifecycle, ensuring seamless progress.Take charge of system administration and fine-tune configurations for optimal performance.Foster clear and effective communication between clients and internal stakeholders.Drive innovation by identifying and implementing enhancements to boost quality and productivity.Embrace continuous learning to enhance personal effectiveness and efficiency.What you need: A relevant tertiary qualification would be beneficial.3-5 years of relevant experience.Demonstrated proficiency in the Software Development Life Cycle (SDLC) and project management processes.Extensive experience in client service management.Meticulous attention to detail.Strong communication and interpersonal skills.Proficient in analytical and problem-solving abilities.Job ID: J106973PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -

About our client: Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.What you will be doing: Collaborate with clients, internal IT, and service providers to align with established processes and system solutions.Provide initial system support to clients.Manage and actively participate in Operational Meetings and reporting.Oversee and manage all client project scope changes.Work directly with developers to clarify and define client requirements.Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments.Handle system and system environment administration, release management, and configuration.Manage general System, Process, and Client Communication.Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity.Actively develop skills to improve personal effectiveness and efficiency.What our client is looking for: A relevant tertiary degree would be ideal (e.g., BCom).Experience in client service management.Experience with SDLC and related project management processes.Broad understanding of, and experience in, the Individual Insurance industry is essential.Job ID: J106908For a more comprehensive list of opportunities that we have on offer, do visit our website -

Disclaimer : ONLY APPLY IF YOU HAVE OVER 5 YEARS OF EXPERIENCE LEADING A CUSTOMER SUPPORT TEAM

We’re looking for a confident, emotionally intelligent and operationally strong Head of Support to lead our customer support teams across all LGG brands. You will be responsible for ensuring that every client receives clear, confident, and consistent communication from onboarding through to campaign completion, especially when things get tough. This role combines leadership, escalation handling, quality control, process improvement and hands-on support management.

Key Responsibilities

• Lead, coach, and mentor the Support Team across multiple brands

• Set the team's tone, communication standards and quality

• Guide the team through complex client issues

• Build a culture of quality, ownership, and professionalism

• Oversee all high-risk or emotionally charged client interactions

• Work closely with other internal team managers on problem resolution

• Run regular 1-on-1 coaching sessions to improve team performance

• Ensure all support communications align with service expectations

• Maintain and enhance internal documentation

• Lead onboarding of support staff, setting expectations from day one

What You’ll Need

• 5+ years in a customer support leadership role (experience in marketing services or agency work a major plus)

• Proven track record managing high-pressure clients with clarity and professionalism

• Outstanding written and verbal communication skills

• A deep understanding of ownership in client interactions

• Strong working knowledge of software/systems

• Resilience under pressure and the ability to support team members in any scenario

Bonus if You Have

• Experience in performance marketing or lead generation

• Familiarity with client contracts and terms

• An eye for tone and customer psychology

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Join a dynamic gaming environment where you’re not just answering calls or responding to messages—you’re creating memorable, VIP-worthy experiences! As a Customer Service Agent  in Johannesburg , you’ll be at the forefront of player satisfaction, delivering top-notch support for a leading force in the gaming industry. This role is for someone who’s passionate about providing exceptional service, loves solving puzzles, and enjoys the thrill of the fast-paced, digital gaming world.

Your key job  responsibilities as the Customer Service Agent  in Johannesburg  will include:

Provide enthusiastic, prompt, and efficient responses to player inquiries through various channels, including email, chat, and phone.Take ownership of issues, troubleshoot like a pro, and go the extra mile to resolve player concerns effectively.Represent the client with professionalism, warmth, and a dash of flair. Every interaction is a chance to make a player’s day!Work closely with cross-functional teams, sharing feedback and insights to improve player experiences continuously.Stay up-to-date with industry trends and company updates to provide informed and effective support.Requirements

Requirements for this Customer Service Agent job  in Johannesburg :

1+ years in a customer support role, ideally within the gaming or online services industry.A love for gaming and a strong sense of empathy for players’ needs and experiences.Exceptional communication skills in English (bonus points for additional languages).Tech-savvy with experience using CRM systems and an understanding of online gaming platforms.A flexible, adaptive mindset that thrives in a dynamic and evolving environment.

If you’re a quick thinker, a problem solver, and have a passion for providing the ultimate gaming experience, we want to hear from you. If you meet the above requirements for this Customer Service Agent job  in Johannesburg  we would like to hear from you!