621 Customer Service & Helpdesk jobs in South Africa

As a Customer Success Manager in IBM you'll apply your strong foundation of technology expertise to hire and cultivate high performing teams made up of diverse, exceptional CSM talent.A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals.Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their existing IBM products, whilst expanding their adoption of next-gen solutions from across IBM's wider portfolio.Excellent onboarding training will set you up for positive impact and success, whilst ongoing development will continue to advance your career. Our sales environment is fast-paced and supportive. Always connected to a wider team, you'll be surrounded by other leaders and colleagues. People who are always willing to help and be helped as you scale your territory, with and through your team, as they compel clients to continually invest in IBM's people, products, and services.

Your role and responsibilities

Customer Success careers in IBM might be different to what you're used to. In addition to the people skills and business acumen often associated with this position, IBM CSMs are also Architects. People with a deep understanding of technical complexities. They can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. As such, they require growth-minded, radically candid leaders, who can lead and support them technically, commercially, and behaviourally.As an experienced leader of technical, customer-facing talent, you'll help your teams showcase IBM's solutions. Providing direction for use-case identification, solution architecture design, and MVP builds you'll help your teams guide clients through their existing tech stack compatibilities, and changes needed to realise the full value of expanding and /or renewing their adoption of IBM's solutions.Your primary responsibilities will include:

• Team Leadership and Development: Hire, nurture, and develop a team of exceptional client-facing technical talent.
• Solution Validation: Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
• Establishing Trusted Client Relationships: Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner.

Bachelor's Degree

Required technical and professional expertise

• Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
• Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture.
• Practical Skills in Technology Domains: Possess deep, practical, and applied skills in one of the following areas: Cloud, AI, Automation, Integration, and Security (with understanding across a broad selection, including their interconnectivities).

• Diverse Technology Solution Expertise: Experience working with a wide range of technology solutions, including Cloud, AI, Automation and more (training in IBM's products will be provided).
• Sales Experience in Software and Cloud: Proven experience in software and Cloud sales, including software, SaaS, IaaS, PaaS, and more.

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with different abilities to apply.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Customer Success Manager

Job ID

51304

City / Township / Village

State / Province

Gauteng

Country

South Africa

Work arrangement

Hybrid

Area of work

Employment type

Regular

Position type

Entry Level

Up to 40% or 2 days a week (home on weekends- based on project requirements)

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

Direct message the job poster from WatersEdge Solutions

WatersEdge Solutions is seeking an experienced and relationship-driven Head of Service: APAC to lead a high-performing client service function within a globally recognised tax recovery business. This is a leadership opportunity to own client delivery across the APAC region, scale service processes, and drive

Part-Time (20 hrs per week), Remote

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

About The Company:

Join a Berlin based fast-growing and innovative company redefining the health and wellness industry through cutting-edge solutions. With a strong focus on holistic care, they combine high-quality supplements, expert guidance, and digital therapy programs to support well-being. Backed by a team of industry professionals, they are continuously expanding and evolving to make a lasting impact. This is an exciting opportunity to join a company with immense potential and a mission to improve lives.

About The Role:

Are you passionate about influencer marketing and building authentic relationships? Our client is looking for a part-time Influencer Management Coordinator to connect with creators who share their gut health journeys. This role is ideal for someone who understands the power of influencer partnerships and wants to make a real impact in the health and wellness space.

Responsibilities:

• Identify and research relevant Instagram creators who focus on gut health and align with brand values.

• Outreach and relationship management by engaging with influencers through direct messages, fostering authentic connections.

• Database management to maintain an organized record of influencer outreach and engagement in Excel.

• Follow-ups and engagement to ensure ongoing communication with influencers who receive products, encouraging organic content creation.

• Logistics and coordination to oversee product distribution and ensure timely shipping to influencers.

• Monitor and report on influencer engagement and feedback, providing insights on campaign effectiveness.

Requirements:

• Fluent in German (written and spoken) with strong communication skills.

• Experience in influencer outreach or community management is a plus.

• Strong organizational skills with the ability to manage influencer relationships and maintain accurate records.

• Excellent written communication skills for professional and engaging outreach.

• Familiarity with Instagram trends, influencer dynamics, and digital marketing strategies.

• Self-motivated and capable of working independently , managing outreach strategies effectively.

• Ability to work 4 hrs per day aligned to CET working hours

If you are excited about working with influencers, building meaningful connections, and contributing to a growing health and wellness brand, we encourage you to apply.

At The Global Talent Co. , our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

Location: ZA, GP, Johannesburg, Simmonds Street

Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.

• A Degree in Information Technology

• 5-7 years solid experience in advanced support role within large/medium size organisation. Experience in AD

Freelance, Remote - Worldwide

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

You will work with a fast-growing company transforming the professional beauty industry with innovative, premium gel nail products. Known for their sustainability and cutting-edge design, the brand empowers salon professionals while setting new standards in the beauty market.

Responsibilities:

• Localized Marketing: Adapt English social media posts and ads for German audiences using tools like Canva or Adobe AI.

• Brand Ambassador Management: Oversee existing ambassadors, manage campaign briefings, ensure adherence to marketing standards, and onboard new ambassadors.

• Product Launches: Set up shop systems (Prestashop/Big Commerce), translate product descriptions, localize content, and manage email campaigns (Mailchimp).

• Community Engagement: Handle social media interactions (YouTube, Instagram, Facebook, TikTok) and assist with customer support during peak periods using existing FAQs.

• B2B Partnerships: Maintain relationships with retail stores and cross-selling partners through regular updates and calls.

• Forecasting & Analysis: Support order planning by analyzing past sales data and forecasting future demand using Excel.

Requirements:

• 3–5 years of marketing experience, ideally in the beauty/nails industry and B2B environments.

• Fluent German (C2) and English (C1), with excellent written and verbal communication skills.

• Expertise in Meta Business Manager, Instagram, YouTube, and email marketing platforms like Mailchimp.

• Proficiency in Adobe Illustrator, Photoshop, Microsoft Word, PowerPoint, and Excel.

• Familiarity with Prestashop and Big Commerce is a plus.

• Passion for beauty, fashion, and design, with a proactive, entrepreneurial attitude.

This is your chance to make a meaningful impact in a fast-paced and creative environment. Apply now and join a team that’s shaping the future of beauty!

At The Global Talent Co. , our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

Join to apply for the German speaking Associate role at Vialto Partners

Join to apply for the German speaking Associate role at Vialto Partners

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.

Are you excited about working for an international company in a central location in Cape Town?

Your Responsibilities

• Support in managing client portfolios and advising HR and Global Mobility teams on tax implications of international assignments, including participation in national and international projects.
• Prepare individual tax returns, particularly for expatriates.
• Support consultations with expatriates and help optimize their tax and social security situations. Collaborate with experts on immigration and payroll matters.
• Act as a point of contact within our global network for international tax-related questions.
• Thrive in a work environment defined by team spirit, trust, flexibility, innovation, and mutual support.
• Gain technical knowledge and soft skills through on-the-job training.
  
  

• You have completed your education and ideally gained some initial professional experience.
• You possess excellent German and English skills (both written and spoken) and strong MS Office skills.
• You enjoy working in international contexts and have an interest in the Global Mobility field.
• You already live in Cape Town or plan to relocate soon (with valid residence and work permits).
• Contract: Permanent employment
• Workload: 80% - 100%
• Language: German (fluent), English (fluent)
• Salary: Competitive salary
• Place of Work: Cape Town, V&A Waterfront
  
  

• An exciting challenge in a young, dynamic, and international team.
• A modern work environment.
• Technical training
• Attractive compensation.
• Flexible working hours with a flexible work location (e.g. home office).
• Individual coaching to kickstart your career in international tax advisory.
  
  

• We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.
• Please note, AI is used as part of the application process.
  
  

• Unterstützung bei der Betreuung von Kundenportfolios sowie der Beratung von HR- und Global Mobility-Teams hinsichtlich der steuerlichen Auswirkungen internationaler Mitarbeitereinsätze – sowohl auf nationaler als auch internationaler Ebene.
• Erstellung von Steuererklärungen für natürliche Personen, insbesondere für Expatriates.
• Mitwirkung bei Beratungsgesprächen mit Expatriates und Unterstützung bei der Optimierung ihrer steuerlichen und sozialversicherungsrechtlichen Situation.
• Zusammenarbeit mit Expert:innen aus den Bereichen Immigration und Lohnbuchhaltung, um ganzheitliche Lösungen zu erarbeiten.
• Enge Zusammenarbeit mit unserem globalen Netzwerk und Ansprechperson bei internationalen steuerlichen Fragestellungen.
• Aktives Mitgestalten in einem Arbeitsumfeld, das von Teamgeist, Vertrauen, Flexibilität, Innovation und gegenseitiger Unterstützung geprägt ist.
• Aufbau von Fachwissen und Soft Skills durch praxisnahe On-the-Job-Trainings.
  
  

• Abgeschlossene Ausbildung, idealerweise erste Berufserfahrung im steuerlichen oder internationalen Umfeld.
• Sehr gute Kenntnisse in Deutsch und Englisch in Wort und Schrift.
• Sicherer Umgang mit MS Office.
• Interesse an internationalen Themen und Begeisterung für den Bereich Global Mobility.
• Du wohnst bereits in Kapstadt oder planst einen zeitnahen Umzug (inkl. gültiger Aufenthalts- und Arbeitsbewilligung).
  
  

• Eine spannende Herausforderung in einem jungen, dynamischen und internationalen Team.
• Ein modernes Arbeitsumfeld mit neuester Infrastruktur.
• Attraktive Vergütung.
• Flexible Arbeitszeiten und die Möglichkeit zum Home Office.
• Individuelles Coaching, um deine Karriere in der internationalen Steuerberatung erfolgreich zu starten.

• Seniority level Entry level

• Employment type Contract

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Vialto Partners by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This role is part of our Beekast team, one of our growing brands at saas.group.

Beekast is an online meeting tool for agile teams. With over 50 features, including word clouds, quizzes, whiteboards, interactive activities, and more, this meeting software boosts engagement and participation. Beekast can be used to create, lead, and track workshops, presentations, events, training sessions, and more, with access to hundreds of ready-to-use templates. It is ideal for agile communication in hybrid environments.

Profile Overview

As our CPO, you will own the entire product roadmap as a single Product leader and play a crucial role in defining the product vision, strategy, and roadmap and ensuring the delivery of an innovative virtual meeting and workshop management solution to our growing customer base.

This role is both strategic and hands-on: you will own the vision and the execution too, reporting directly to the CEO in this key position. You will have a chance to make an impact by taking over all ongoing product projects, delivering quickly and already making a real difference early on.

You will work closely with one cross-functional product team, a designer, the customer success and

Join to apply for the Client Services Director role at VML

Join to apply for the Client Services Director role at VML

Get AI-powered advice on this job and more exclusive features.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic