1,104 Customer Service & Helpdesk jobs in South Africa

• Support in managing client portfolios and advising HR and Global Mobility teams on tax implications of international assignments, including participation in national and international projects.
• Prepare individual tax returns, particularly for expatriates.
• Support consultations with expatriates and help optimize their tax and social security situations.
• Collaborate with experts immigration and payroll matters.
• Act as a point of contact within our global network for international tax-related questions.
• Thrive in a work environment defined by team spirit, trust, flexibility, innovation, and mutual support.
• Gain technical knowledge and soft skills through on-the-job training.
  
  

• You have completed your education and ideally gained some initial professional experience.
• You possess excellent German and English skills(both written and spoken) and strong MS Office skills.
• You enjoy working in international contexts and have an interest in the Global Mobility field.
• You already live in Cape Town or plan to relocate soon (with valid residence and work permits).
• Contract: Permanent employment
• Workload:80% - 100%
• Language: German (fluent), English (fluent)
• Salary :Competitive salary
• Place of Work: Cape Town, V&A Waterfront
  
  

• An exciting challenge in a young, dynamic, and international team.
• Technical training provided.
• A modern work environment.
• Attractive compensation.
• Flexible working hours with a flexible work location (e.g. home office).
• Individual coaching to kickstart your career in international tax advisory.
  
  

• We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.
• Please note, AI is used as part of the application process.
  
  

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.

Team Leadership & Development:

• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Head of IT Support & Client Success

Location: Office-Based, Cape Town

Start Date: 1st September 2025

Employment Type: Full-time

About the Role

We are looking for a strategic, hands-on leader to join our team as the Head of IT Support & Client Success . This role is responsible for managing IT helpdesk operations while also driving exceptional client service experiences.

You will lead a team of IT support professionals, optimise service processes, and ensure all technology operations align with business goals. Your work will directly impact internal efficiency, technical delivery, and client satisfaction.

This is a key leadership role in a growing organisation, ideal for someone with strong technical knowledge and a passion for operational excellence and customer advocacy.

Key Responsibilities

IT Support Operations

• Lead the day-to-day operations of the internal IT helpdesk, ensuring timely and effective issue resolution.
• Manage technical support across hardware, software, and networks, including remote troubleshooting.
• Maintain up-to-date SOPs, knowledgebase articles, and documentation.
• Oversee PSA and CRM system usage to streamline ticketing, escalation, and reporting workflows.
• Ensure alignment between technology infrastructure and business delivery goals.
• Monitor team performance against KPIs and SLAs; report regularly to leadership.
• Maintain and improve IT security protocols across users, devices, and networks.

Team Leadership

• Lead and mentor the IT support and customer success teams.
• Conduct regular one-on-one check-ins and performance reviews.
• Maintain a skills matrix to ensure full team coverage and expertise.
• Provide continuous professional development and technical training.
• Act as an escalation point for internal and client-related issues.

Technical Knowledge Required

• Networking: IP addressing, DNS, DHCP, LAN/WAN, VPNs.
• Microsoft 365 administration and user support.
• Windows 10/11 desktop support.
• Remote support tools such as Datto, TeamViewer, AnyDesk, or ConnectWise.
• VoIP technologies including SIP, PBX, and call flow troubleshooting.
• CRM and service ticketing systems proficiency.

Client Success and Experience

• Develop and implement strategies to improve client satisfaction and loyalty.
• Analyse client feedback, identify service trends, and propose operational improvements.
• Refine support workflows and introduce automation/AI tools where appropriate.
• Ensure consistent, transparent communication with customers during support lifecycles.

Required Skills and Experience

• Previous experience in a leadership role within an IT support or customer service function.
• Strong troubleshooting knowledge across networks, hardware, and software systems.
• Proven experience using PSA and CRM systems (e.g., HaloPSA, Zendesk, Autotask).
• Excellent communication and team leadership skills.
• Strong understanding of service metrics, SLAs, and reporting practices.
• Experience with AI tools and automation in a service desk environment is advantageous.

Join to apply for the Client Services Director role at VML

Join to apply for the Client Services Director role at VML

Get AI-powered advice on this job and more exclusive features.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll Do

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.
  
  

• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.
  
  

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.
  
  

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management
  
  

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Software Development

Referrals increase your chances of interviewing at VML by 2x

Get notified about new Director of Client Services jobs in Johannesburg, Gauteng, South Africa .

Alberton, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Randburg, Gauteng, South Africa 1 month ago

Benoni, Gauteng, South Africa 1 month ago

Sandton, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from LegalWise

Job Title: Legal Counsellor: Service Centre (Klerksdorp)

Report Line: Manager: Legal Services Centre

Department: Legal and Claims

Job Type: Permanent

Reference: LW88/2025

Our Commitment to Our Champions

Our Champions work for a common purpose; to empower affordable and timeous access to justice through which individuals can enforce and defend their legal rights. Our Champions are integral to delivering on our brand purpose, and we constantly seek to grow our circle of Champions to enable us to expand our circles of influence. What is important to us is that our Champions feel connected with our purpose, are committed to our vision, feel empowered and recognised. We are thus focused on building people-centred strategies and practices and providing career development opportunities to enable our people to reach their full potential, both professionally and personally.

Do you stand for justice, fairness and honesty in a democratic society?

Do you believe in protecting the legal rights of South Africans, whoever the transgressor?

We cherish our independence and our power to act without interference. We give our members legal power to enforce and defend their rights through professional legal representation. If our commitment to society resonates with your character, then please respond to this call to join our team of LegalWise Champions.

Would you say that:

• You produce high quality, detailed work?
• You are a compassionate listener and advisor?
• You possess sound Legal knowledge?
• You conduct yourself in a professional and highly engaging manner?

Then look no further, LegalWise is where you should be living your purpose and your commitment to the Law.

You will be responsible for:

• Administering miscellaneous files (general issues of legal advice and problem resolution given by Legal Counsellor).
• Consultations with Members and providing telephonic advice.
• General administration duties, e.g. diarising of files, drafting correspondence, perusing incoming correspondence and data capturing.
• General Branch duties as requested.
• Providing regular feedback to Members, Managers, Senior Legal Counsellors and Head office.
• Assisting with ad hoc tasks as and when required.

These are the prerequisites to join our Company:

• LLB degree with 1-3 years’ experience in the legal field or a 2-year paralegal diploma with 3-5 years’ experience.
• Admitted Attorney advantageous.
• Internal candidates must be competent on Legal Counsellor Level 1 portfolios of evidence.
• Computer Literacy.
• Proficiency in English, Setswana and Sesotho language.
• Demonstrate strong oral and written communication skills.
• Demonstrate exceptional attention to detail.
• Good people skills and able to liaise professionally and effectively on all levels.
• Empathy and patience in dealing with Members.
• Problem solving abilities and negotiation skills.
• Managing work (including time management).
• Building customer loyalty and customer focus.
• Following up and providing feedback.

Other Requirements:

• Must relocate on own cost.
• ITC/criminal check will be a requirement.
• 1 week training at Vereeniging branch is a requirement.
• Applicable Psychometric assessment/s will be a requirement.
• A valid driver’s license and own reliable transport advantageous.

LegalWise is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. LegalWise has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.

Please note that LegalWise applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation.

If you haven't received feedback from us within two weeks of submitting your application, please consider it unsuccessful.

• Seniority level Entry level

• Employment type Full-time

• Job function Legal
• Industries Insurance and Legal Services

Referrals increase your chances of interviewing at LegalWise by 2x

Get notified about new Legal Specialist jobs in Klerksdorp, North-West, South Africa .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you a strategic operations leader with proven success in scaling teams, driving performance, and managing large, complex 24/7 operations? Afrizan BPO is seeking a dynamic and experienced Head of Operations to lead our call center division, driving service excellence, client delivery, and commercial performance.

This is a senior leadership role for someone who thrives in a high-paced, performance driven, BPO environment and has led operations of 600+ FTEs across voice, non-voice, and digital channels. The ideal candidate is a commercially astute operator who is passionate about building high-performing teams, driving efficiency, and delivering against key SLAs and KPIs.

Key Responsibilities:

Operational Leadership & Strategic Delivery:

• Lead the full operations function for a 24/7 BPO contact center, including oversight of shift-based teams.
• Ensure efficient, high-quality service delivery aligned to SLAs, productivity goals, and contractual obligations.
• Design and execute operational strategies that support short-term delivery and long-term growth.
• Manage multi-client delivery, scale and complexity with an execution-focused approach.

Performance Management & KPI Accountability:

• Own and drive operational performance against key metrics including:
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• eNPS (Employee Net Promoter Score)
• Client-specific SLAs
• Mitigate SLA penalties proactively and drive service recovery plans where needed.
• Build a performance-driven culture through coaching, transparency, recognition, and accountability.

Ramp-up & Implementation Execution:

• Lead new client onboarding and high-growth ramp-ups.
• Oversee workforce planning, hiring, systems setup, training, and readiness.
• Ensure go-live success through close coordination with internal and client stakeholders.

Client Engagement & Stakeholder Management:

• Serve as a key contact for client senior stakeholders, ensuring consistent engagement, transparency, and alignment with client goals.
• Lead regular client performance reviews and produce accurate, insightful reporting packs to support strategic decisions.
• Act as the operational face of Afrizan BPO to clients, managing expectations, building trust, and addressing escalations proactively.
• Drive strong retention and satisfaction through solution-oriented client interactions and account development efforts.
• Manage a team of Senior Operations Managers, Team Leaders, and support staff.
• Foster a high-performance and engaged culture across all shifts and teams.
• Champion talent development, recognition programs, and succession planning.
• Maintain compliance with labour laws and policies for shift, night, and weekend work.

Process, Technology & Innovation:

• Drive process optimisation (LEAN, Six Sigma) and implement SOPs to improve turnaround and service delivery.
• Leverage CRM, WFM, and QA tools to enable visibility, consistency, and efficiency.
• Lead automation initiatives and digital transformation for operational agility.

Commercial Management & Risk:

• Manage operational budgets and track cost efficiency across accounts.
• Identify levers to improve productivity, reduce waste, and maximize margin.
• Oversee risk, compliance, BCP, and governance structures.
• Present monthly operational reviews to executive leadership and client stakeholders.

Required Qualifications & Experience:

• Bachelor’s degree in Business Administration, Operations Management, or equivalent (MBA preferred).
• 5–10 years’ experience in senior BPO leadership roles, with 5+ years managing 600+ FTEs.
• Proven expertise in 24/7 contact center operations and managing multi-shift workforces.
• Strong background in ramp-ups, implementations, client onboarding, and SLA delivery.
• Proficient with CRM/WFM platforms (Genesys, Verint, Aspect) and data analytics tools.
• Commercially savvy with experience in P&L, cost management, and operational forecasting.
• Meticulous attention to detail with strong stakeholder communication and presentation skills.
• Operational Excellence & Precision
• KPI Management & Service Quality
• People Leadership & Engagement
• Client Centricity & Retention
• Strategic Thinking & Execution
• Change Management & Agility

Employment Equity Statement

Afrizan BPO is committed to diversity, inclusion, and transformation. All positions will be filled in accordance with the company’s Employment Equity plan. Candidates living with disabilities are encouraged to apply.

Application Process

To apply, submit your detailed CV and a cover letter. If you do not receive a response within 14 days, consider your application unsuccessful. Stay connected with us via our Careers Page and LinkedIn for future roles.

• Seniority level Executive

• Employment type Full-time

• Job function Customer Service and Consulting
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Afrizan People Intelligence BPO by 2x

Get notified about new Head of Operations jobs in Johannesburg Metropolitan Area .

Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 23 hours ago

City of Johannesburg, Gauteng, South Africa 3 months ago

Johannesburg, Gauteng, South Africa 21 hours ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 week ago

Kempton Park, Gauteng, South Africa 12 hours ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg, Gauteng, South Africa 4 months ago

Sandton, Gauteng, South Africa 5 days ago

Sandton, Gauteng, South Africa 2 weeks ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Sandton, Gauteng, South Africa 2 weeks ago

Randburg, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 15 hours ago

Johannesburg, Gauteng, South Africa 15 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial Bank as they embark on their journey into the vibrant Namibian market! This is an excellent opportunity for Namibian nationals to make a significant impact.

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes.

• Define and communicate the service framework to ensure alignment and understanding across all business units.
• Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs.
• Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions.
• Cultivate a customer-centric culture by defining CX KPIs, engaging frontline and back-office staff, and providing training and coaching.
• Act as a brand ambassador and customer advocate, owning customer journeys, identifying pain points, and driving systematic problem-solving.
• Drive cross-functional engagement, stakeholder mapping, and accountability for CX initiatives across the organization.

• Bachelor’s degree in Marketing, Business, Product Development, or similar field.
• Any CX certification would be advantageous.
• Minimum of 8 years of experience in client engagement or client services, with at least 5 years at a managerial level.
• Demonstrated leadership skills, ability to set vision and strategy, and drive implementation.
• Proficiency in public speaking and engagement, both internally and externally.
• Strong multitasking and project delivery skills, with experience in stakeholder engagement and executive influence.

If you meet the above requirements, please send your resume DIRECTLY to:

For more finance jobs, please visit our website:

If there is no reply within two weeks, please assume that your application for the vacancy was unsuccessful. Your profile will be kept on our database for any other suitable roles/positions. We also invite you to reach out to us to discuss your next finance career opportunity!

Head of Customer Service

Lead Customer Experience for a Fast-Growing Online Betting Brand, Cape Town-Based

Gambling/iGaming Industry | Market Related Salary | Hybrid (Office-Based) | 9am -5pm (SA/UK Hours)

About Our Client

Our client is an innovative player in the online betting space, offering a dynamic and engaging platform for sports and casino enthusiasts. With a customer-first approach and a fast-growing footprint, they are setting new standards in the iGaming experience. The company fosters a performance-driven culture, backed by cutting-edge tools and a collaborative team environment.

The Role: Head of Customer Service

This role is a key leadership position focused on shaping and scaling the customer support function. You will oversee a team of agents handling customer interactions across WhatsApp and other messaging channels. The ideal candidate is from the betting/iGaming industry and has experience managing support in high-growth environments. You'll work cross-functionally to ensure exceptional service while maintaining compliance with UKGC and responsible gambling guidelines.

Key Responsibilities

• Lead, mentor, and grow a high-performing customer service team
• Establish service standards, KPIs, and workflows for consistency and excellence
• Handle escalated and high-priority customer cases with urgency and empathy
• Collaborate with compliance, trading, and product teams to enhance user experience
• Monitor service quality and performance, using data to identify areas for improvement
• Recruit, train, and onboard new agents in line with business expansion
• Help shape CRM, loyalty, and retention strategies
• Ensure full compliance with UKGC regulations and internal policies

About You

• 5+ years in customer service, with leadership experience in the gambling/iGaming sector
• Experience with WhatsApp-based or messaging platform betting services
• Deep understanding of UKGC compliance and responsible gambling practices
• Familiarity with ABETA betting platform and Responder IO preferred
• Excellent communication skills, articulate, professional, and accent-neutral
• Strong organisational, coaching, and problem-solving abilities
• Comfortable in a fast-paced, customer-centric setting
• Tech-savvy with a good grasp of support tools and CRMs
• Bonus: Passion for sports and betting, exposure to startups or high-growth environments
• Must be based in Cape Town and available for a hybrid working model.
• Ideal backgrounds include experience at Hollywood Bets, Play.co.za, Pokerbet, BetOlimp, Betway, or Ready Play Gaming.

The purpose of this position is to engage customers in order to understand their key strategic drivers, develop business and resource plans to support clients’ objectives, and ensure long-term sustainability, growth, and profitability for Iconic Collective and people development.

• Business Development
• Delivery
• People
• Sustainable Growth
• Customer Management
• Project Management
• Workflow Management
• Documentation

Bachelor’s Degree, Qualification, or equivalent work experience is advantageous.

• Minimum of 5 to 8 years of professional experience in an international marketing services industry environment is preferable.
• At least 4 to 6 years' experience in a managerial position, with experience managing teams in a services industry environment, is advantageous.