228 Technical Support Specialist jobs in South Africa

Reference: Cen000327-E-1

Requirements

• 2 Years experience in similar position
• Windows 10 / 11 Experience
• MS Office Experience
• Windows Active Directory

• Networking
• ArcServe
• Windows Group Policies
• Fortinet/Firewall
• Office 365 Admin
• Degree or Diploma

Technical Support Duties
Manage, maintain, and repair IT systems. Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Technical Support Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 2000 - Monthly

Join to apply for the Technical Support Specialist | EMEA role at Deel

Join to apply for the Technical Support Specialist | EMEA role at Deel

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $2 billion valuation and 1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

What You’ll Do

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
• Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
• Provide clear, concise, and actionable updates to internal teams about technical problems.
• Work closely with product, engineering and other global teams to resolve escalations.
• Specialize in different business areas like Payroll and become a subject matter expert.
• Help refine processes to enhance operational efficiency and reduce repetitive escalations.
• Create and maintain knowledge base articles to empower frontline teams.
• Continually learn the Deel platform, keeping up to date with product features and changes.
• Achieve and exceed multiple performance-related targets.
• Participate in ongoing product training and process improvement initiatives.
  
  
  

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
• 1+ year of experience in Customer Support roles.
• Fluent in both written and verbal English.
• Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
• Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
• Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
• Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
• Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
• Ability to explain technical concepts in simple terms to non-technical stakeholders.
• Use initiative in identifying trends and/or process improvements.
• Have previously embraced remote work, capable of working independently and self-motivated.
• At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
• Must be based within EMEA region.
  
  
  

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Human Resources Services

Referrals increase your chances of interviewing at Deel by 2x

Get notified about new Technical Support Specialist jobs in Bethlehem, Free State, South Africa .

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Title: Regional Technical Support Specialist

Area: Cape Town (incl. WC Region)

Industry: Capital Equipment (Sales & Rental-Hire)

Ref No.: TRG 2342

Salary: Market related TBC (avail/neg)

Start Date: ASAP

Type: Permanent

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).

• To be the technical specialist for all types of machines and equipment across all machine types and brands in a designated region.
• To provide specialist technical mentorship, support, and assistance to customers, field service technicians and workshop staff in the region.
• To identify technical shortfalls in resource capability and report on these shortfalls to the operational management.
• To ensure that the quality of the machines, the work done by the technicians, and the processes followed are in line with company standards.
• To provide mentorship and practical experience to any apprentice allocated to the tech, and to keep record of all tasks completed required by the apprentice training program.
• Reports to the RGM with a dotted line to National Technical Manager
• Not assigned to do PDIs, breakdowns, or service and maintenance tasks

DUTIES & RESPONSIBILITIES:

Regional, on-site support

• Travel to sites within the region to support technicians with troubleshooting
• Travel to sites within the region to support customers & technicians with repair and quality assessments
• Travels to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary

Training and development

• Establish & maintain a safe work environment
• Transfer product knowledge and technical skills to the regional technicians
• Mentor technicians in resolving complicated faults

• Mentor technicians and cultivate positive attitudes to excel in the quality of their workmanship
• Create an environment in the region where the technicians are constantly learning and sharing their learnings and methodologies
• Compare the quality of work of each technician to the standard and report on the failing technicians for management to intervene
• Verify the quality of PDIs and paperwork submitted by the technicians, and provide mentorship where the standard is not maintained
• Identity technicians that are motivated to grow and learn, and report to the RGM and NTM
• Identify technicians that do not adhere to the standard and processes and report to the RGM and NTM

Technical quality improvements

• Make technical recommendations where incorrect methodology is applied when doing repairs
• Initiate mentoring sessions to impact and explore the recommendations with the regional technicians
• Ensure that service and repairs are carried out as per national quality standards
• Make technical recommendations for critical spare parts to be held in stock
• Identify suppliers that contribute positively to the growth of the business
• Understand the challenges the technicians are experiencing in their line of duty and submit recommendations to the RGM where possible, implement measure to assist the technician to enable him to complete his job requirements
• Observe technicians completing tasks in the workshop and in the field and recommend further training
• Perform QC as required to ensure OEM standards are upheld

Telephonic support & assistance

• Attend to incoming requests from customers and technicians in a courteous manner
• Assist technicians telephonically and remotely to diagnose and repair rental and customer units
• Perform post resolution follow ups with technicians

Fault analysis

• Analyze and identify faults on complicated repairs
• Analyze whether repairs are warranty related and advise accordingly
• Liaise with overseas manufactures in the event of complicated trouble shooting analysis
• Ensure that a repository system is developed for fault recording
• Analyze trends for ways to prevent future problems/breakdowns

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Matric /Grade 12
• Millwright or Auto Electrician Trade Qualification
• Min 5 years as a Technician (Maintenance and repairs on MEWPs, telehandlers or related equipment) +
• Min 5 years in Field Servic e (Technical field services, maintenance and repairs) +
• Min 3 years in Customer Service (Successfully guided and advised internal and external customers on technical services, maintenance and repairs)

SKILLS:

• Technical minded
• Trouble shooting analysis
• Problem solving
• Clear understanding of safety management and risk assessment
• A sound understanding of machinery hydraulics, engine mechanics, electrical, electronics and technical schematics
• Aerial work platforms (scissor lifts, boom lifts)
• Forklifts (electric, diesel, counterbalance)
• Telehandlers
• Cherry pickers and cranes (where applicable)
• All terrain and industrial lifting equipment

#TheRecruitmentGuy

#Regional

#TechnicalSupportSpecialist

#CapeTown

#WesternCape

#RentalHire

#CapitalEquipment

#Technician

#FieldService

#Millwright

#AutoElectrican

#MaterialHandling

#Training

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

• Diploma / Degree in IT / Network related Qualification (Beneficial Not a must have).
• MCSE Microsoft Certified Systems Engineer
• MCSA Microsoft Certified Solutions Associate
• A+ / N+ Certification
• Matric, Grade 12 equivalent
• Valid Driver'''s License

Advantageous Skills:

• Certification: MZ 900 / MS 900 / SC 900
• Knowledge on N-Able Products (Advantageous Not a must have)
• Knowledge in Sentinel One . (Advantageous Not a must have)
• Knowledge in Zabbix (Advantageous Not a must have)

Requirements: (Experience & Skills):

• Minimum 3-5 years experience with data management and general hardware and software support.
• Knowledge and experience with Wireless & Networking.
• System skills on Microsoft Office Suite (Admin).
• Computer Literacy and Microsoft Office Suite (Advanced).

• 3+ years experience in: L1 L2 support:

• L1-L2 LAN Network
• L1-L2 Wireless Network
• L1-L2 Active Directory

• 3+ years experience in: L2 support:

• L2 Windows Servers
• L2 Printer Support
• L2 Hardware Support
• L2 Windows support
• L2 Microsoft Office Support

• Helpdesk experience ranging from Microsoft Infrastructure including Office 365 , software, hardware,

including Servers.

• Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).

• Basic experience in Active Directory user accounts, groups, and permissions.
• Support and maintenance of PBX/VoIP systems , ensuring smooth communications.
• Experience in Support and maintenance of Windows servers , ensuring they are secure, updated, and operational.

Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

JoinWorkwize as aTechnical Support Specialist within ourCustomer Operations Team . In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendesk andLinear/Jira , always aiming for speed, clarity, and quality.

Your mission:Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

As a Technical Support Specialist, you'll act as theprimary technical contact for our client-facing teams and serve as the bridge betweenCustomer Support and Engineering . Your key responsibilities include:

Resolve technical issues such as user reactivations, order cancellations, and API-related questions.

Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.

Triage and filter tickets to protect Engineering focus and improve response efficiency.

Document all cases clearly and escalate only when necessary.

Build and maintain deep knowledge of the Workwize platform, features, and tools.

Stay current with updates, new features, and process changes.

Support internal teams with technical questions, includingMDM device setup andwarehouse device wipe-up procedures.

Translate technical concepts for non-technical teams and vice versa.

Flag recurring technical issues and recommend process or documentation improvements.

Manage tickets inZendesk and log validated bugs inLinear (or Jira) as needed.

3+ years of experience in atechnical support orcustomer support role, preferably within aSaaS or tech company.

Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.

Intermediate technical knowledge, including experience with tools likeMySQL ,Postman ,Cursor , and APIs.

Proficiency withZendesk ,Jira , orLinear .

Excellent communication skills — both technical and non-technical — with a customer-first mindset.

Experience working cross-functionally with Customer Success, Operations, and Engineering.

Highly organized, detail-oriented, and solutions-driven.

Work remotely from South Africa with a flexible schedule.

Join a growing international startup with a supportive and transparent culture.

Collaborate with cross-functional teams across Europe and beyond.

Bring your ideas — we value continuous improvement and initiative.

Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

If you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.

Submit your application today and be part of our distributed success story!

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Position Overview : The successful candidate will drive sales and handle technical enquiries, providing exceptional support to our clients in the printing industry.

Key Responsibilities :

• Promote and sell a range of self-adhesive papers and films to clients in the narrow web printing industry.
• Build and maintain strong client relationships, ensuring customer satisfaction.
• Address and resolve technical issues and enquiries from printers.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Stay updated with industry trends and product knowledge.

Requirements :

• Proven sales experience in the printing or related industry.
• Strong technical aptitude and ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills.
• Self-motivated and able to work independently.
• Must have a valid drivers license and own transport.
• Must be prepared to travel occasionally to Nelspruit and surrounding areas as well as to SADC countries (so must be in possession of a valid passport).

What We Offer :

• Competitive salary and commission structure.
• Opportunities for professional growth and development.
• A supportive, family-oriented work environment.

Reference: PTA007311-Shell-1

Technical Support Specialist/IT support specialist urgently needed for a busy law firm based in Pretoria.

Candidate must have the following:

1. 2 years experience in:
2. Windows 10 / 11 Experience - crucial
3. MS Office Experience - crucial
4. Windows Active Directory – crucial
5. Networking – advantageous
6. ArcServe – advantageous
7. Windows Group Policies – advantageous
8. Fortinet/Firewall – advantageous
9. Office 365 Admin - advantageous
10. Degree or diploma - advantageous.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 18 000 - R 20 000 - Monthly