533 Technical Support Specialist jobs in South Africa

Are you a problem-solver at heart with a knack for tech troubleshooting? We're looking for a Tier 1 Customer Service Agent to be the first line of defense in providing world-class technical support for our Software Solution. This role is as much about exceptional customer service as it is about using your technical skills to ensure our platform performs at its best. Whether you're helping customers through phone, email, or chat, you'll be a vital part of our mission to deliver seamless and reliable VoIP solutions.

As a key member of our team, you'll get to collaborate with both internal teams and customers, continuously learning and improving our platform and processes.

What You'll Do

Become the Expert: Develop into a Subject Matter Expert (SME) in troubleshooting the platform and network, diving deep into the mechanics of VoIP solutions to provide intermediate to advanced technical support.

Customer Interaction: Serve as the first point of contact for customers, answering their questions, resolving technical issues, and delivering high-quality service that goes above and beyond.

Troubleshoot and Resolve: Quickly identify issues with platform and network performance, working to resolve them in a timely manner while escalating more complex cases with thorough documentation to higher-tier teams.

Replicate and Diagnose: Recreate customer environments in lab servers, testing and troubleshooting issues to ensure accuracy in resolutions.

Improve and Recommend: Compare customer settings with best practices, offering insightful recommendations for system optimization.

Update and Configure: Help customers navigate system updates and configuration changes, guiding them step-by-step to keep everything running smoothly.

Monitor & Optimize: Regularly check system performance and troubleshoot potential issues to ensure the platform's reliability and uptime.

Keep Customers in the Loop: Provide customers with timely updates on issue resolution progress, ensuring transparency and satisfaction.

Teamwork Makes the Dream Work: Work closely with internal teams to improve processes, provide feedback, and contribute to customer success.

What We're Looking For

Experience:

2-3 years in a customer service or call center role, preferably in the Telecom or IT industry.

Technical Skills:

Familiarity with network architecture - Required

Experience using Linux CLI for troubleshooting and managing databases. - Required

Understanding of VoIP protocols, IP phones, ATA adapters, softphones, and general networking principles. -Required

Certifications (Plus):

CCNA, CCNP, JNCIA, JNCIP – if you've got 'em, we love 'em

Core Competencies:

Communication: You've got a knack for explaining complex concepts in a way that's easy for anyone to understand.

Problem-Solving: When something goes wrong, you're the one who dives in to figure out the best fix.

Attention to Detail: You're thorough and don't miss a thing, whether you're troubleshooting an issue or documenting a customer case.

Time Management: You're great at juggling multiple tasks in a fast-paced environment while ensuring quality work.

Self-Starter: You take ownership of challenges and aren't afraid to ask questions or seek guidance when needed.

Team Player: Collaboration comes naturally to you, but you're also comfortable working independently.

Job Type: Full-time

Experience:

• Technical Support: 2 years (Required)

Work Location: In person

We are looking for a skilled Technical Support Specialist with solid hands-on experience and the ability to think independently, solve problems proactively, and provide exceptional service to both internal users and clients. The successful candidate will manage IT support tickets, maintain accurate documentation, and ensure smooth, reliable operation of our systems.

This position requires working hours aligned with the Eastern Standard Time (EST) zone, supporting teams and clients based in that region. The role calls for strong technical knowledge, clear communication, and professionalism in every customer interaction.

• Respond to, troubleshoot, and resolve IT support tickets within agreed timelines.
• Provide technical support for hardware, software, networks, and cloud systems.
• Think critically and take initiative to identify root causes and implement lasting solutions.
• Create and maintain IT documentation, including processes, configurations, and knowledge base articles.
• Monitor IT systems and escalate issues when needed.
• Assist with workstation setup, user accounts, and access permissions.
• Support IT projects, upgrades, and rollouts.
• Ensure security policies and best practices are followed.
• Communicate clearly with non-technical staff and customers to provide guidance and training where required.
• Handle customer interactions with patience, empathy, and a strong service orientation.

• Proven experience in IT support, helpdesk, or systems administration.

Strong technical knowledge of Windows/Mac operating systems, Microsoft

365, and common business applications.
- Good understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Ability to think independently, analyze issues, and recommend effective solutions.
- Excellent troubleshooting, communication, and customer service skills.
- Experience with IT documentation and process management.
- Relevant IT certifications (CompTIA A+, N+, Microsoft, or equivalent) advantageous.
- Availability to work according to Eastern Standard Time (EST) business hours is essential.

• A supportive, growth-oriented environment to sharpen your technical and problem-solving skills.
• Exposure to a wide range of IT systems, technologies, and real-world challenges.
• Competitive compensation package based on experience.

Location: Remote

Contract duration: 12 months

We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

• · User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• · First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• · Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• · Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• · Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• · Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• · Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• · Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.

• · 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• · Familiarity with Microsoft Excel and comfortable learning new software applications.
• · Strong attention to detail and ability to follow established processes.
• · Clear and friendly communication skills for working with internal customers.

· Customer-focused mindset with a willingness to help others.

· Good organizational skills for tracking requests and follow-ups.

· Ability to stay calm and professional when resolving user issues.

· Eager to learn financial and HR systems with on-the-job training.

At Workwize, we're revolutionizing how businesses support their global teams.

The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.

Workwize's SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.

About the Role

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

Join Workwize as a
Technical Support Specialist
within our
Customer Operations Team
.

In this pivotal role, you'll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries through
Zendesk
and
Linear/Jira
, always aiming for speed, clarity, and quality.

Your mission: Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

Responsibilities

As a Technical Support Specialist, you'll act as the
primary technical contact
for our client-facing teams and serve as the bridge between
Customer Support and Engineering
.

Your key responsibilities include:

Technical Investigation & Triage

• Investigate and resolve technical issues using
  APIs
  or databases.
• Resolve technical issues such as user reactivations, order cancellations, and API-related questions.
• Reproduce and
  analyze bugs
  , performing root cause analysis to explain expected vs. actual behaviour.
• Triage and filter tickets to protect Engineering focus and improve response efficiency.
• Document all cases clearly and escalate only when necessary.

Platform & IT Knowledge

• Build and maintain deep knowledge of the Workwize platform, features, and tools.
• Stay current with updates, new features, and process changes.
• Support internal teams with technical questions, including
  MDM device setup
  and
  warehouse device wipe-up
  procedures.

Cross-Team Collaboration

• Translate technical concepts for non-technical teams and vice versa.
• Working with tech/engineering team on escalations
• Collaborate with customer support teams
• Flag recurring technical issues and recommend process or documentation improvements.
• Manage tickets in
  Zendesk
  and log validated bugs in
  Linear
  (or Jira) as needed.

Qualifications and Skills

• 3+ years of experience in a
  technical support
  or
  customer support
  role, preferably within a
  SaaS
  or tech company.
• Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.
• Intermediate technical knowledge, including experience with tools like
  MySQL
  ,
  Postman
  ,
  Cursor
  , and APIs.
• Proficiency with
  Zendesk
  ,
  Jira
  , or
  Linear
  .
• Excellent communication skills — both technical and non-technical — with a customer-first mindset.
• Experience working cross-functionally with Customer Success, Operations, and Tech/Engineering.
• Highly organized, detail-oriented, and solutions-driven.

Workwize offers:

• Work remotely from South Africa with a flexible schedule.
• Join a growing international startup with a supportive and transparent culture.
• Collaborate with cross-functional teams across Europe and beyond.
• Bring your ideas — we value continuous improvement and initiative.
• Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

We are looking forward to meeting you and discover if there is a match with the Workwize team

At Workwize, we're revolutionizing how businesses support their global teams.

The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.

Workwize's SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.

About the Role

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

Join Workwize as a
Technical Support Specialist
within our
Customer Operations Team
.

In this pivotal role, you'll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries through
Zendesk
and
Linear/Jira
, always aiming for speed, clarity, and quality.

Your mission: Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

Responsibilities

As a Technical Support Specialist, you'll act as the
primary technical contact
for our client-facing teams and serve as the bridge between
Customer Support and Engineering
.

Your key responsibilities include:

Technical Investigation & Triage

• Investigate and resolve technical issues using
  APIs
  or databases.
• Resolve technical issues such as user reactivations, order cancellations, and API-related questions.
• Reproduce and
  analyze bugs
  , performing root cause analysis to explain expected vs. actual behaviour.
• Triage and filter tickets to protect Engineering focus and improve response efficiency.
• Document all cases clearly and escalate only when necessary.

Platform & IT Knowledge

• Build and maintain deep knowledge of the Workwize platform, features, and tools.
• Stay current with updates, new features, and process changes.
• Support internal teams with technical questions, including
  MDM device setup
  and
  warehouse device wipe-up
  procedures.

Cross-Team Collaboration

• Translate technical concepts for non-technical teams and vice versa.
• Working with tech/engineering team on escalations
• Collaborate with customer support teams
• Flag recurring technical issues and recommend process or documentation improvements.
• Manage tickets in
  Zendesk
  and log validated bugs in
  Linear
  (or Jira) as needed.

Qualifications and Skills

• 3+ years of experience in a
  technical support
  or
  customer support
  role, preferably within a
  SaaS
  or tech company.
• Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.
• Intermediate technical knowledge, including experience with tools like
  MySQL
  ,
  Postman
  ,
  Cursor
  , and APIs.
• Proficiency with
  Zendesk
  ,
  Jira
  , or
  Linear
  .
• Excellent communication skills — both technical and non-technical — with a customer-first mindset.
• Experience working cross-functionally with Customer Success, Operations, and Tech/Engineering.
• Highly organized, detail-oriented, and solutions-driven.

Workwize offers:

• Work remotely from South Africa with a flexible schedule.
• Join a growing international startup with a supportive and transparent culture.
• Collaborate with cross-functional teams across Europe and beyond.
• Bring your ideas — we value continuous improvement and initiative.
• Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

We are looking forward to meeting you and discover if there is a match with the Workwize team

Potentiam Company Background

(The Employer)

Potentiam is a global provider of highly qualified professionals to European SMEs from our offices in Romania, South Africa and India. Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi-lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/account management, engineering, technology, and operations. Potentiam manages our staff's career development and personal development training, all infrastructure, HR and payroll with our clients directly managing day-to-day staff responsibilities and role training and development.

About the client

They are a vertical SaaS company revolutionising the art industry. Founded in 1989, they have grown to become the market leader in art tech, empowering 5,500+ galleries, dealers and art professionals worldwide to streamline their operations, saving time and money. Offering a system of record for art gallery operations, marketing and sales products, a website-builder tailored to the art world, and a payments solution.

Purpose of role

Technical Support Specialists work tightly with the SRE team and product/platform engineering teams and are responsible for responding to issues and queries raised by frontline departments, resolving those issues where possible. Using the data from the tickets they handle, they also suggest improvements that could be made to products to reduce issues or manual effort. They also may work on documentation for the areas in which they specialise, in order to help both frontline teams and other Technical Support Specialists when future issues arise.

Duties and responsibilities

• Triage, investigate and resolve incoming support requests and issues
• Help run incidents e.g. providing status updates, ensuring process is followed
• Handle escalated support
• Package up and escalate issues to other teams
• Liaise with stakeholders to collate relevant data that aids engineering teams in prioritising issues
• Identify patterns in incoming work and document these for further investigation
• Work with Product Management to analyse requests to highlight any product gaps
• Collaborate with other Technical Support Specialists to improve processes and share knowledge/best practice
• Create and maintain user guides and training material for the products you support

Skills/Experience

• Experience in a 1st/2nd line Application Support type role
• Comfortable with technology and software at a level to allow you to triage / investigate/ troubleshoot issues and apply solutions
• An interest in Technology / Design / Product Management
• Competent general usage and can work with new functionality in the following technologies:

o Web technologies: Python or similar modern languages

o HTML, CSS, Javascript

o Restful APIs

o Data visualisation/log discovery tooling (Datadog preferable, although Spunk, CGP analytics or similar will also be accepted)

o Atlassian tools (Jira Service Management, Confluence etc)

o HTTP/DNS

o Database experience and ability to understand/write SQL (MariaDB/MySQL preferable)

o Remote support tools (any)

• Advance usage & optimisation performing the following activities:

o Incident Management o Request Management

o Problem diagnosis and resolution

o Root Cause Analysis

o Knowledge of article development and maintenance

• Enjoys solving problems in a collaborative way
• Document tasks and processes to a high standard, and explain them to others
• Focussed on providing an excellent customer service experience ·
• Personable and likes to build great working relationships with others

Location and Hours:

Hybrid, Mon-Fri) UK, with ability to do shift work when needed.

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Job Summary: Technical Support (Tier 1) – VoIP Solutions

Location:
Somerset West

Department:
Customer Support

Position Type:
Permanent

Schedule:
Rotating Shifts (24/7 availability)

Role Overview

A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.

Key Responsibilities

• Provide
  Tier 1 technical support
  for VoIP systems.
• Troubleshoot platform and network performance issues.
• Recreate customer environments to test and resolve issues.
• Assist with system updates, configuration, and performance monitoring.
• Maintain clear communication with customers regarding issue status.
• Collaborate with internal teams to improve processes and customer experience.

Required Experience & Skills

• 2–3 years
  in customer service or call center, preferably in
  Telecom/IT
  .
• Strong knowledge of
  network architecture
  and
  VoIP technologies
  .
• Proficient in
  Linux CLI
  and database troubleshooting.
• Familiar with IP phones, ATA adapters, softphones, and networking.

Preferred Certifications

• CCNA, CCNP, JNCIA, JNCIP
  (not mandatory but advantageous)

Core Competencies

• Clear and effective communication
• Strong problem-solving and analytical skills
• Detail-oriented and organized
• Good time management in fast-paced environments
• Proactive, self-driven, and a collaborative team player

This is a full-time role for a Technical Support Specialist, located in Midrand. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and conducting analytical tasks. The role requires responding to customer inquiries, resolving technical problems, and maintaining a high level of service.

Travelling and overtime work may be required from time to time.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Training skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in an on-site or off-site environment
• Experience in the energy storage industry
• Relevant tertiary qualification - Formal Electrical Qualification
• Trade Test Certificate
• Experience in commissioning installations and projects is an advantage
• PV Green Card is an advantage

Job Types: Full-time, Temp to perm

Ability to commute/relocate:

• Midrand, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Solar Technical Support: 1 year (Required)

License/Certification:

• driver's license (Required)

Work Location: In person

Company Description

HANCHU Energy SA (Pty) Ltd is an international technology innovation enterprise that provides standardized energy storage products and systems. With an annual production capacity of 8GWh, HANCHU has delivered over 100,000 advanced energy storage systems globally. The independently developed HANCHU ESS Cloud has been accessed by over 600,000 devices. With a workforce of more than 500 employees, 35% of whom are in R&D, HANCHU emphasizes product innovation to stay competitive and promote the use of clean and green energy.

Role Description

This is a full-time role for a Technical Support Specialist, located in Midrand. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and conducting analytical tasks. The role requires responding to customer inquiries, resolving technical problems, and maintaining a high level of service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Training skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in an on-site or off-site environment
• Experience in the energy storage industry
• Relevant tertiary qualification - Formal Electrical Qualification
• Trade Test Certificate
• Experience in commissioning installations and projects is an advantage
• PV Green Card is an advantage